Paylocity Customer Service

Paylocity Positive Reviews

Honest Review from an Employees stand point!Paylocity has been really good to me, and I genuinely appreciate how smooth and reliable their platform is. The interface is easy to use, and everything—from checking pay stubs to managing time off—feels intuitive and straightforward. I especially like how transparent everything is; I never have to dig around to find what I need. Their customer support has also been solid. On the few occasions I had questions, the responses were quick, helpful, and friendly. It feels like they genuinely care about making sure users have a good experience. Overall, Paylocity has made HR tasks effortless and stress-free. I’d definitely recommend them to anyone looking for a dependable, user-friendly payroll and HR solution..AquaClearWaterSystemsVersion: 25.10.0

Has Good Functionality, User Interface Has Some Serious DrawbacksI realize that I am an old school User Interface critic - that’s because it was my job as a Business Systems Analyst to try to give my users the best experience back in the day when companies wrote their own systems. What prompted this review was the fact that I opened the app today and was presented with a complete login screen. Which wouldn’t be remarkable except for the fact that this happened two days after I ‘opted in’ to the screen that said I would stay logged in for 3 months unless I accessed sensitive information. Which I did not. And the fact that this was at least the third time it happened in the past two months. OK, that’s hideously annoying thing number one, because you don’t access this app for fun but to clock in and start getting paid. But, even more annoying is the fact that the ‘“Submit” button for the “Punch” function is at the bottom of the screen, which, on an iPhone 12, is where you swipe up to close the App. The “Submit” button on the “Punch” screen often gets ‘pressed’ inadvertently when you just want to close the App , leaving you clocked in or out by accident. Why not put the “Submiit” button at the top of the screen, safely out of harm’s way? Also, it’s hard to imagine that there is no functionality to export schedules to external calendars! Fixing these things would greatly enhance the user experience. Thanks..Kitty Kat The EnforcerVersion: 22.7.390

Current Version has Extreme issuesI was hesitant to write a review at first after returning to my previous workplace, which uses this app for clocking in and out, time cards and more. However, after about 2 weeks my workplace has still not been able to resolve the issue where time punch is locked for me and within the past week I started having a new issue where I can't even submit both clock in and clock out for correction to my supervisors using the system. And on top of that, I tried deleting and redownloading the app after rebooting my phone twice just to attempt to fix the issue and the forgot password feature is not working correctly. I submitted a request to change my password several times and out of the probably at least 12 times I attempted, I only received 1 message and the one time password it gave did not work. Please get on this ASAP paylocity team, I don't know what the problem is but these are all recent issues. FYI my workplace has already reactivated me as a current employee on your system so I believe I should be able to punch in and out at least..Kjjr07Version: 24.1.0

Room for improvementThe app used by my previous employer gave employees who had forgotten to clock in/out the ability to go back and fix it in the app. The event was still flagged in the system, so at the time of processing payroll management still had the ability to deny the change and question the discrepancy. I work in a veterinary hospital, when you get called back early due to an emergency (which can happen at any time) often people don’t remember to clock in from lunch. When this happens is an inconvenient system of leaving the manager a note with the correct information for them to manually go in and facilitate the fix. If this were possible within the app it would make everything more streamlined. Also, employee performance reviews would be a good option, both with management and as a anonymous peer review. If they are going to do it all, Paylocity could also add a scheduling feature to show work schedules/ shifts/ assignments for your place of employment. Everything together in one easy access app..Wildwood ArtistryVersion: 22.2.701

Works well within its functionality4 stars for a really solid app in terms of reliability and user interface The average employee will likely find this app useful in terms of clocking in and out. I’m sure managers find other features much more handy, but most of the time, you won’t ever find yourself having to access the rest of the app at all. Considering that fact, the development team could add some features that would likely increase adoption and improve user experience. Please consider these enhancements: ** Create a Home Screen widget or Siri command ** A widget for clocking in and out would be so useful. If your app’s primary function is to quickly do one task, there’s no reason that function shouldn’t be turned into a widget. Even better if it could be voice activated: “Hey Siri, clock out for lunch on Paylocity” ** Add custom scheduling and notifications ** My employer does not give me a set schedule. It would be nice if the employee could input their own schedule (for purely personal purposes). This could be the basis for adding notifications to remind you when it’s time to punch in or out (based on your custom schedule, or your employer-defined one). Tapping the notification could take you straight to the punch in screen or punch widget. It’s easy to lose track of time when working, and having to manually set alarms is annoying and easy to forget. Overall nice work. It’s tough to build a reliable, feature-rich application but your devs did a nice job..XizgabbirzukVersion: 21.3.599

Very handy!The Paylocity app is very handy and user friendly. As an HR professional using Paylocity for pretty much anything and everything involving our company and employees, I’m impressed with all of the neat features it offers. Our employees typically say they prefer using the mobile app over the web browser! As administrators within the Paylocity system, we do call support for assistance when needed and it’s quick and easy to get in touch with a representative, however nearly impossible to get through to our designated account manager, which defeats the purpose of having one in my opinion. There have been occasions where we would call for support and the representative was not knowledgeable and would just refer to the Knowledge Base articles on the site, which I can do myself, usually leaving us with an unsatisfactory answer forcing us to call back and hope to reach someone more knowledgeable about the system. Paylocity representatives should also be thoroughly trained in compliance and legal topics, such as tax and garnishment procedures, and especially E-Verify. All in all, Paylocity is great and consistently improving to meet our evolving demands and the mobile app is an essential tool for all users. I would recommend this company/software to any business who wants a simple program that provides many great essential and bonus features to their employees and administrators..RubitrixxVersion: 24.3.0

It's alright, could use some improvementsI've only been using it a few months, but there are some things I encounter that are irritating, here's a few: The app could use a dashboard or home screen with useful info and shortcuts. Currently, when opening the app you're shown the plain menu. It would be nice to see a screen with relevant info like your current timesheet/hours, your last paycheck amount, etc., as well as shortcuts for your most-used items like clocking in/out. Why do I constantly get logged out? Even after enabling TouchID it still logs me out every other time I open the app. If a user's own biometrics aren't a secure enough method of logging in, then why even offer the option? It's frustrating to make a user keep entering their password. When you do have to log in, it's nice that the app uses the OS's password manager integration. However, it doesn't work correctly. When attempting to use my phone's password manager, the app searches for a credentials for "localhost" instead of Paylocity. So then you have to erase that text and type in "Paylocity", which is super tedious. Combined with the above issue, it creates a very frustrating login experience before you even can use the app. Please add support for Siri shortcuts. It would be incredibly useful to say "Hey Siri, please clock me in", or "submit my timesheet" or whatever like you can do with many other apps at the moment..Darin SVersion: 18.12.133

An issue with the “Announcements” option on the home page.Once I’ve selected the recent announcements (from the home page) and I’m done reading them I can no longer select that “Announcements” option any further. I cannot view them again. I should be able to review them anytime by selecting “Announcements.” Instead it says, “All caught up.” This creates a problem when my memory may fail to remember exactly what that announcement said, such as a time or a date. I’ve looked around and cannot find anywhere the option to review them. Why is it they are not still available. This is VERY USER UNFRIENDLY. Please update the app to apply a continually availability option to review recent and all “announcements.” Thank you..MyRevolution22Version: 24.2.2

Its ok...You can't use on boarding on the app, company set users cannot use the app for their CS log in. As an employee it's great with viewing pay and time off but you can't see everything that's available in the self service portal and the sections on the left are confusing because links you see in the SS portal for example under "pay" would go to Company links not under Pay which is confusing. I love the pie charts that shows your check breakdown you can see everything that has to do with your check and pay which is great. My other complaint is that it's not user friendly to download actual pay stubs; you have to email it yourself and the email but is just a little mail icon. I wish the checks you could click on like the SS portal and see the stub. It seems like they are working on a lot of upgrades so I hold out hope for them..LL Jr.Version: 22.8.461

Helpful,but employees info displayed needs more optionsI like that you can see what time you punched out for lunch while you’re at lunch. It’s also helpful that you can ask for vacation time while you were at home. But what I really HATE is that you have no control whether this App displays your birthday for everyone to see. There’s a reason why websites that you can look up information on other people don’t include the day of their birthday. People can find too much information about you that way. Would you like to display the last four digits of my social as well? I understand if the app needs that information but employees should have control over whether that information is displayed. Several other people at work have mentioned they don’t like this either..Noni Lab ratVersion: 24.11.0

Could be betterIt’s nice to be able to punch in and out on my phone, but some things could be better. For example, on the desktop version, my location is turned off, so I can easily punch in working from home, on location if I have WiFi, or in the office. On my phone, location services is turned on, so I can ONLY punch in the office. It would also help if the desktop and app versions mirrored each other better. Currently they look as if each was set up by two different teams with two different objectives. More uniformity between the two would be awesome. I don’t really need the social media aspect, either. What’s important to me is punching in and out, checking my time sheet, managing my PTO, my pay information, trainings and documents like my company’s handbook. Anything that has to do with anyone else is useless to me..Tealie66Version: 25.11.2

Too secure! Otherwise niceGotta love this. Beats punching a clock. I'm a retired SaaS infosec person working a part-time YMCA job. This app makes it super easy to submit time sheets. There's big room for improvement in the session management subsystem. Here's the use case. I'm signing in to work as I enter my workplace. I'm also fumbling with a key, opening a door, and schlepping my stuff. I open the app and hit the orange Clock In button. Then the app prompts me for my password. Not every day but only unpredictably. Gaaah! Password! did I remember to save it last time? What is it? Try something. Doesn't work. Then I think, to heck with it I'll email my supervisor and skip Clock In You don't have to expire your sessions this way! You can renew the session every time I use the app, for a preset number of days. And you won't compromise security. On the mobile side the session token is in the secure enclave either way. So I don't have to sign in again except maybe after a vacation. Because refreshing my creds at Clock In time is a big nuisance. Please consider this suggestion..Joebackward1Version: 23.12.4

Using Paylocity for clocking in and outI have had consistent problems with submitting when I am ready to do so. I use an iPhone and I have a tendency to hit the submit button when I do not intend to. If the submit button was relocated it would be helpful, perhaps at the top of the screen. I have problems editing which is time consuming and tedious. It is difficult to go into my writing at a specific location. Instead I need to scroll, stop, rescroll etc. And the most important change I would like to see in the Paylocity format would be to have a copy of the notes that I’ve written each time. It would be extremely helpful for writing monthly progress reports, etc. having reference to one’s work seems essential..NiaboomVersion: 24.11.0

Efficient enough and inspiring!Thank you team for all that you do to help us keep up tracking our schedule, timesheet, clock-in-out, awards and lot more! After using the mobile app for more than 3 years now, I would like to bring some minor modifications that you may further research to check the possibilities of bringing them into implementation! 1. Schedule: Can you add an option for the employee to pre-add their own timings into Paylocity, instead of looking into their own calendars! 2. Tasks: Can you add a new option for the supervisor to be able to add new tasks routinely (everyday with a checklist option for the employee to mark complete and later notify the supervisor) and special or urgent tasks labeled ASAP! With additional notes dialogue box! 3. Inventory: Adding an inventory option can help keep track on the office or work related items and mark them up immediately for purchase or supply request! Making the application holistic in nature can bring in more traffic, which I felt to share with you according to my personal experience. With regards Avi.Avi4AllVersion: 19.1.247

Well… ok with my employer… but reverted to the mobile websiteWorked flawlessly so far; no issues or recommendations BUT maybe it would be a nice feature to have seconds on the clock as well and have choices of digital or analog (a circle with the same digital clock with seconds, and circle on 00 seconds is a grey outline and seconds fills with blue up all around until 60 seconds and restarts), just like on the website desktop version. UPDATE Since after getting the iPhone 15 pro max and maybe there was an update for this app then… I think it would help with say.. if you started lunch .. it would give the option to end lunch after that.. and have the option to start lunch disabled since you started it awhile ago. To each their own I guess or perhaps it’s just simply the way my employer had it setup. I really don’t know. Recently I started lunch twice where the mistake was to have an end lunch. Of course I’d go thru punch corrections with my employer. The website doesn’t do that .. only gave me to end lunch. Just saying. Overall a good app if you are careful on your time and lunch punches..MarlyMar187Version: 24.6.6

Best Seld Service app out there!The Paylocity mobile app is hands down one of the best-functioning apps in the payroll industry. It provides seamless access to all my important information, including check stubs, time off, retirement details, and company chat and more. The app never crashes and runs smoothly every time I use it. The user interface is intuitive and user-friendly, making it incredibly easy to navigate. Whether I'm checking my latest paycheck or managing my benefits, the Paylocity app consistently delivers an outstanding experience. It's truly the best out there for anyone looking for a reliable and efficient payroll app..SaabShaunVersion: 24.6.0

Paylocity ReviewI Love everything Paylocity does to help their clients. Only issue I ever had was kinda a kick in the balls though. For whatever reason they double-paid everyone in our company recently. So like a normal human being I transfered the money from one account to another. Then enjoyed a nice high priced dinner. Well…a month and a half later they are still taking chunks outa my check to repay that double-payment. Which means I’m barely making ends meet because someone at Paylocity made a mistake. Yeah, I get that I probably coulda not spent that money, but I at the time, I wasn’t sure if they were even gonna figure out what had happened. Eithervwho, yeah, other than that incident they have been great. 🤷🏼‍♂️.DWSJMVVersion: 24.7.8

Update 26.4.2Alright, I originally left a 1-star review until my beloved feature of viewing previous time cards returned. I received confirmation today that, starting June 5th, employees will once again be able to access this coveted feature. Bless all of you Kings and Queens—you’ve earned these 5 stars!! 👑⭐️⭐️⭐️⭐️⭐️** 😭😂 *PAST REVIEW* Please explain why you’d “update” your app to function worse. Before I could view past time cards. While the update is cleaner you took away a key feature that I imagine a majority of Paylocity users use which is viewing past time cards. Please address this. Until then 1 star (:.BSA125Version: 26.5.2

Smooth and simpleIt’s so easy to stay updated with our schedules and communication is even more simple. This app make it so convenient to keep everything having to do with work separate from my home life. When I am home I do find myself logging on just to see what’s new with my work family. There’s always a new update and this app helps me stay in the loop without mixing my home life app and communications with work. I think people should use it more often because if they did… they’d understand how much more simple work and home is, all by separating the two with this simple app. -Morrow Bojangles, Georgia ❤️.Jam.RocksVersion: 25.7.2

WorkI really love my job I love the people I work with the girls are so understanding respectful I have never worked in the place like this. This is my first time and I miss the girls. They’re at work since I was only able to work one week and I had an accident where I hurt my leg and I haven’t been to work since but I will not change my job for anything. I love the way we are there at work. Thank you Joanne for hiring me thank you Stephanie for teaching me the stuff you’ve been teaching me I really want to go back to work already and show you that I can be a good team worker. Thank you for giving me the opportunity. I’ll be back soon..Ferdin joanieVersion: 23.12.6

User friendly, perfect app for workVery user friendly! One of my main jobs is to help new hires navigate this app and it’s so user friendly that once you’re in, YOU’RE IN! In my opinion, it’s the perfect app for all demographics! It’s very rare that I am asked for help navigating it. The main issue people have is logging out in order to find their user ID. I simply tell them to tap the human head and click log out. It’s almost too easy! Grateful that my work place is partnered with Paylocity, it’s truly the perfect workplace app! Doesn’t send unnecessary notifications and has all you need in one place!.Jordy SmallsVersion: 25.9.2

Major Room for Employee ExperienceIf you have a non-desk job company this is not the app for your staff (manufacturing, construction, etc.) No direct deposit or tax setup changes option, even though DD was supposed to be re-launched end of 2024. Cannot complete reviews or anything in Performance outside of Journals. Cannot view attendance points. Cannot view employee documents. No single sign on for benefits through E-Navigator which from what I was told is one of the better integrations. Essentially, what an employee can do on a desktop should be available in the app. Admin/Manager side: Cannot reverse time off requests in Time and Labor. Point system is not setup to utilize schedules for expiration of points deeming it essentially useless. Cannot change time off requests to require a comment from employee which creates unnecessary questions from management. All performance should be available but only Journals are. Payroll itself is great though, but when looking for a system that handles it all there is a lot of improvements needed and quickly before we start jumping ship. Yes, feedback has been submitted..Steph0240Version: 25.1.4

Love This App!I’m in the app every day. I use it to view my paystub’s, request time off, see journal entries from my director in video messages, take trainings, updates from my company on our community page, view my HSA and FSA balance and file claims, and enroll in my benefits. It is so easy to have everything in one place. I just refinanced my home and was able to email my paystubs and W-2s with a secure password to my mortgage broker. I can’t say enough good things about this app. It has really been beneficial during Covid and getting updates from my company. I am a remote employee so I don’t go into an office every day and this helps me feel connected to my colleagues..SusanM77Version: 21.3.599

Wish I could respond to negative reviewsMost people complaining about these topics don’t realize they are company settings that their employer sets up in paylocity’s system, not a limitation of software. punch in/out issues, no access to mobile punching (company setting), incorrect PTO balances (company setting), took out too much child support (company set up), have to log back in after too much time away from app (standard security setting). The list goes on and on. Some people just don’t know the bigger picture. Otherwise it’s spam from Paycom reps. Wouldn’t put it past them..OmgCRASHcityVersion: 20.5.51

Very convenientIt’s nice to have this app available. Before installing this I was taking scans of each paycheck/paystub and adding it to my files folder on my iPhone (which I still do though redundant). But with this app I can easily look back and see my previous checks and the breakdowns of each including overtime, holiday pay and even what paid time off I’ve acquired. The fact that I can also pull up my w-2 makes it that much better. This is a very good app and if your employer uses this system you should definitely download and use it..70mph+ GuyVersion: 24.1.0

Atleast you guys triedEdit; Its been almost a year now and finally the functionality for management side to edit time cards has been added... kinda. I don't understand why you guys over complicated it. The form to correct punches limits you so much. Basically all it shows you is the employees that are missing a clock in or clock out punch and for that it allows you to add the subsequent missing punch. However what about when a employee has no punch at all?, or when they clock in twice? (Only lets me add a clock out and no way of deleting the duplicate clock in or editing the second clock in that was supposed to be the clock out and is at the correct clock out time)? You guys just created more problems for yourself when you could have either made all options available to change or just gave us the time card view so we can edit just like in browser. Original; The app is only good for personal use Managing my employees via the app is a major pain and only viable via the web version. The reasons for this include; That the time off function is missing its most crucial part from the web version which is the calendar section so we can see when our employees are off at a glance. I have a active position out of the office most of the time and being able to quickly see the calendar at a glance would be great. Time card approvals: I personally dont see why we only have approval permissions on the app and not full punch changing permissions like on the web version? It would make my life so much easier if I can update/fix punches via the app. The side bar is way too sensitive, when you click the 3 lines on the top left to scroll through the options it automatically clicks one where my thumb was scrolling, and its not me accidentally pressing it because I will be scrolling without lifting my finger and boom it will select and open one at random making me have to quickly fling my finger to just scroll through the options..SkiezzzzVersion: 23.7.163

Good app, very glitchyHas a lot of great features and the design is clean and straightforward. However there are lots of issues. I keep getting logged out despite always selecting the option to stay logged in for months at a time. This happens 4 or 5 times a week, often multiple times a day. My app is up to date. I also am sent back to early February every time I open the schedule inside the app, despite it being mid-April now. The hamburger menu icon also disappears frequently and I have to restart the app to get it to return, which often logs me out. If these issues were fixed I’d give 5 stars..RebublaVersion: 21.3.599

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Paylocity Negative Reviews

Latest update caused a bug - 6/12 update* added this 6/12 - apparently this company does not read the reviews because they have no way to submit technical bug problems in their app. It’s still has problems on iOS when trying to submit to clock in as they submit is grayed out but it’s actually a valid button if you want to call it that. Several of us are all experiencing the same problems the last few days when you try to look at the schedule it will show nothing, or it will take you to a month prior and you have to scroll until today, or it will show your today’s only and nothing else for the week or it will show you no one else that’s working at the same time. Having to close and open and refresh over and over to try to get any data is truly frustrating. What’s even worse is the fact that there is absolutely no way to submit anything to this company when their app isn’t working correctly. I even went to APP support but it just takes you to the companies homepage and if you go to contact they won’t discuss issues with their software with users of it. So here I am leaving a review about a bug because they don’t give you any other way to do it. After the last update when you go to punch in or clock in or out or any status the submit option stays grayed out but ho ho ho! it’s actually valid you just have to click on it anyways. Normally the submit option in the upper right corner stays grayed out until the GPS has located you. Have a nice day..IctgritVersion: 21.5.334

Paylocity needs a desktop timeclock app.I downgraded my rating since the developers are complacent and haven’t changed anything in five years. Paylocity is likely bilking America’s working class millions of lost minutes due to superfluous security questions and offline issues preventing instant login. The solution would be a timeclock-only desktop app for Mac and Windows, which could stay open all day without access to personal info. I used to keep the website open on my computer so I could easily clock in or out, because logging in each time is such a multi-step hassle. It times-out for security reasons, so this doesn't always work. Leaving the page open is a risk because if you're away anyone can then browse and see things like your pay rate and other personal information. For whatever reason, my employer has chosen to disable the timeclock feature on the mobile app, thus defeating the only useful feature of the app. This option shouldn't be available to employers. Paylocity needs to make improvements before another provider beats them at their own game. Again, a desktop app that's timeclock-only would solve a lot of problems. The manual punch is also ill-conceived. If you forget to clock in, or a bug prevents it, you have to punch whatever time it is and type a note with the correct time so your manager can be inconvenienced with fixing it. Would make more sense to honor the employee's entered time and flag the actual time as a missed punch..Shane's HouseVersion: 18.10.317

Is this 2007?Tl;dr - it sort of works but could be updated for a more seamless, intuitive UE, saving corporate users labor costs and reducing supervisor stress. Because sure this app works, but having to manually punch in and out is tedious. Additionally my company has very struck rules about when you can clock in and out without acquiring points - clocking in: 1 minute late and it’s a point, more than 5 min early is a point; clocking out 1 min early or 15 min after scheduled end of shift is a point. Sometimes gps takes a moment to catch up with you especially if there’s a bad connection or bad weather. So it’s frustrating to be in the office trying to clock in and being told you’re in the wrong location. Or, if your phone is dead and you need to clock in via the computer - one morning it took me 8 minutes to try to remember my password, reset my password, wait for the web portal to reload and clock in via desktop. It would be amazing if it automatically suggested a clock in time based on your extra-app location data that you could change if necessary. Then rather than having to ask a supervisor to go in and change it just have an approval process. Also Since the app tracks you according to the schedule that has been uploaded for you, if a supervisor asks you to come in early or later and then forgets to update the schedule it’s an issue. If you had an automatic clock in/out based on location data + previous travel data (if location data is loading slowly) that you could update and request managerial approval for, it would solve that issue and make everyone’s experience better. Also, if it had capacity to easily coordinate with apple like Earnin, Dave, and other advance pay apps without having to bother HR that would save some corporate worker-hours..NeonRadCatVersion: 20.2.339

Has all the pieces, fails to put them togetherThis app is ok at best. On average it is consistently frustrating to navigate and use. -Constantly requires an updated password. -Lies about password availability (says it can’t be the same as the last 4, but won’t allow any password so long as it has been used by the user.) -Requires said password to access any sections of the app that a person would be using the app for (looking at weekly pay, W-2 forms, completing training assigned by the company, etc.), magnifying the above problem. -Limited or no access to information or sections that ARE available on the browser version. This leads to constant issues where the company will think the employee has access to certain information, where the employee doesn’t even know it exists. -No ability to change account information beyond name and address without a prompt from the app. -No way to remove the glaring notifications in app without dealing with the attached issue, regardless of significance of the issue. (Some of us don’t care to participate in every company competition for best field picture, and that’s ok, so let us get turn off the alert) -Just to list a few issues I’ve encountered. It has all the functions, but using them or getting to them is just consistently frustrating. If it works but it’s finicky, it doesn’t work. Certainly not a 1 star app, but it could be fantastic if it wasn’t artificially frustrating..ZusegodofgodsVersion: 24.3.0

Always needs a password changeThis app’s security is so bad that it always wants me to change my password. I save the password every time in my password manager and every time I go to sign in with my password it always says credentials are wrong. I know it’s not. Their security is so bad that it forces users to change the password multiple times a year and on top of that forgets it because I can never sign in. I always have to go to an admin to have the account reset in order to create a password AGAIN never seen a site with such terrible security that the only way to keep peoples stuff secure is to force them to change the password multiple times. They really need to get better encryption because there is no way anyone can guess a random password of letters and numbers and symbols. Users shouldn’t have to do anymore than make a long hard to guess password and nothing more. Any more effort out of users means the site has crappy encryption and they need its users to change the password because someone can easily get everyone’s login info..PreposterouSpraqVersion: 22.4.597

For managing my team this app is lameYeah, app is awesome that i can clock in and out anywhere with my phone. But... other than that what i need it for it is useless. If i have a coworker call out on a day i don’t work, i can’t view to see the schedule. We also have many departments that I have staff that could switch over to help, but app only shows my dept. So i have to login through website and hassle with the login. A WASTE OF MY TIME ON MY DAY OFF. Also, if i need to go to the website because app won’t show me what i need, what is the first thing that pops up? My Pay!? If i am sitting at a computer logging in through this ‘super protective portal’ and then shows everyone my private info... that seems inappropriate. Maybe just a home screen would be better. If i could make changes they would be 1. Make it so on the app if I’m not working i can still see who all is working 2. Be able to customize who i would like to see ‘i am working with’ (across all depts) 3. When logging into website, NOT having my pay large and in the middle of the screen for all to see. 4. Once your biometrics have been used... STOP having me resign in. Your ‘register as a private device/computer’ doesn’t work either! Streamlining is needed! Too many tabs and sub folders! Easy to get lost and not user friendly! I do like that i can manage my hours and email HR as soon as I realize i forgot to clock in or out. But again, that doesn’t help me with my day to day job!.Carlisimo110Version: 20.8.198

I would’ve have given 5 stars before the most recent update.I’ve used a lot of work apps in my time, and this one *was* the best… until the most recent version where they removed the Timesheet feature. I just want to make sure I’m on track for my 40 hour workweek at any given time. I used to be able to open the app, click timesheet, and have my answer in less than 5 seconds. Now that feature is gone, and I have to go to Timecard, which shows me my hours worked across the month. It’s impossible to know how many hours you e worked in one week without pulling out a calculator. Why are we making the app worse??? There’s no way to reach out and lodge a complaint or ask them to give the feature back, so I guess I’m just going to write a 1 star review no one will ever see and try to move on. Unfortunately, I have to keep using the app because it’s my JOB but now I’m going to be annoyed every time I use it. Whoever took that feature away, I hope your pillow is warm and lumpy and your wifi is slow..M4delaineVersion: 26.4.0

Inconsistent Direct Deposit SubmissionsMy only complaint and which ultimately the most important is how this company releases funds to the bank(s) for direct deposits. Most people don’t do conventional old school banking anymore and many banking institutions now release funds immediately after going to the federal reserve. Many people never paid 2 days sooner than their “pay day”. With that said, for some odd reason Paylocity will send funds one pay period on a Monday, another on a Tuesday and the other Wednesday evening. I don’t get it! If my payroll sends you our timesheets on Monday morning, those deposits should be released to the bank no later than Monday evening or early Tuesday morning. Is it that difficult to push a button? All I wish is you to release funds consistently. And also people should not have to wait until Friday to see their pay check stubs, once the payroll is processed the stubs should be immediately available for review. Please do better Paylocity!.Im-a-sinVersion: 22.3.730

Seek other optionsI have been using HR/payroll systems/apps throughout my career, including Kronos, ADP, and Paychex. Paylocity, by far, has been the worst one I have used. Here is why: Poor Website Design: The website is not user-friendly. It’s crammed with drop-down menus labeled with verbiage that doesn’t relate to the function or the information needed. Inefficient Database Indexing: The indexing of the database is poor and lacks seamless integration. The filters are limited in their data-mining abilities because of this poor indexing. Customer Service Issues: don’t expect anything more than delayed responses and unresolved issues. Technical Glitches: frequent technical problems such as account lockout and not receiving one-time passcodes in a timely fashion. Paylocity App: the app is similarly frustrating and limited in it’s capabilities despite the very frequent updates. Don’t expect functionality to go beyond simple punch-in and out operations. Overall, Paylocity has not met my expectations and has proven to be a challenging system to work with..HotspotPeeVersion: 24.8.2

They refuse to fix security issuesSince 2018 I’ve been reporting a security issue to Paylocity support which they refuse to address. When you invoke the app switcher, sensitive/personal continues to be display rather then being masked for blurred out. Even days later! The time out doesn’t work until you open the app again. This is a standard feature of every app that involves finances and personal information. Paylocity still won’t implement this simple feature. Also this app still relies on security questions like mother’s maiden name which have been proven to offer no additional security. Finally, there is an option in the app to enable MFA (multi factor authentication) but this check box does nothing. When contacting support, they refer me to my companies HR team‽ Oh course no one in my company can fix a third party app. Even our CISO has been involved and nope, Paylocity does nothing. It amazes me year after year these security issues continue to get ignored..Scott👨‍💻Version: 24.1.0

Works well as a employee but not as a managerUpdate; I see that they are now finally saying that these will be added features with editing time cards and fixing punches but the main issue that will still be around is if I need to approve time cards for previous days during the shift it will not allow me to do so because if we are currently on shift there is a open punch thats making it error out. I tried reaching out to support but basically was emailed back that since I am not high enough up in my company I will not receive a response? They will only hear from someone in our operations department that they have contact with I guess… I wanted to reach out and explain that there are many shortcomings and some bugs when trying to use this app for administrative needs that I can only do via the web portal which is very inconvenient when im out of the office and need to make some changes..Jer DSMVersion: 23.4.388

Thank goodness I am done with this payroll nightmareTo all the employers out there looking to buy this piece of trash...PLEASE DON'T!! To the employee, this nightmare does nothing good. If your employer sets a rule in this robot, you may never satisfy its demands. My employer hounded me for not completing training. I had taken the course twice trying to satisfy Paylocity, but something was wrong in the switching. I hated the lack of Security and Paylocity sharing all my financial details with whoever THEY wanted to share things with. Avoid this system at all costs! Don't let them share your info with Apple, Microsoft and Intuit. Be very afraid of this deal with the devil. If you make $20,000 per year, maybe you don't care who sees your info. You make $120K per year and you can be sure folks want a piece of your income and Paylocity opens the door for them to find you. If all you care about is convenience, then have at it. If you worry about your financial security, don't even think of using this app..Jpilot945Version: 25.9.2

OverallThis is a very convenient app but has a couple time consuming issues in my experience The punch system Very easy but not always reliable In my case I have to take a photo while punching in and out The issue I’m having which creates extra work for managers and myself, the punch will go through as successful exit the app come back later to find the punch is missing What I think is happening, the gps check reads good so the punch is successful, what you can’t see is the progress of the photo being uploaded in the background so if you quickly close the app after making a punch it has a high chance of not actually reaching the server. I hope some update will either show us a progress bar or make us wait until it actually goes through to tell us the punch was successful Another thing on iPhone at least The training courses, tends to forget what you did for the past 45 mins, and since in my case it’s required by the company, it took 4 hours to submit a 45min training course after having to redo it 10 times it seems to lose all the information after clicking on what did I miss. The progress bars will fall back to 0 after completing a missed page for something as simple as a photo you did not click on..Throw541Version: 23.11.2

New Version First ImpressionsI don’t like change. To walk in and my time clock doesn’t work and I have to go to the app but then it takes forever for the app to load. Why? Because someone decided they are not getting enough engagement and we have to move the social networking aspect of this tool to the front of the gui. I can’t wait until my hammer requires I give my boss a positive review before I can start driving nails. A good tool is one that does only what it needs to and does it well. There may be good features for this app but I’ll never know because I’ll never use them. Not the sign of the right tool for the job. Hopefully some CEOs at least get another yacht out of making my life more irritating. Now they can show shareholders how they did something to justify getting paid 1000X a frontline employee..CrankyGrandpaVersion: 23.11.2

Needs a calendar subscriptionGreat app. It’s extremely organized and I find many of the features really handy and useful. I’m glad we’ve made the switch to this system. However, I use the calendar on my phone to stay organized as do many other of my coworkers. One thing that Paylocity does not have that our old system did is a calendar subscription. With this feature, it automatically inserts an up-to-date schedule into your calendar app and sets it as an appointment. This is extremely useful as I am a busy student and have my class schedule, assignment schedule, and study schedule in my calendar app. Having to open the Paylocity app multiple times a day to review my schedule is a hassle. Please add a calendar subscription as it would be extremely helpful to myself and my other employees..Britneys ipodVersion: 22.8.461

Forced to enter one day at a time nowI just tried to enter my timesheet in the app as I always do every other Monday, and suddenly the option to do a bulk entry is gone. We use the app because the website is much more difficult to navigate with time cards. At my company the hours entered are always the exact same aside from our unlimited PTO. So now after using it the same way for two years, I have to go and enter the same hours over, and over, and over, on each individual day vs selecting dates, and entering hours a single time for those said dates. This makes doing time cards go from a 2 minute task to a 20 minute repetitive task every other Monday with more likelihood for error. I’m not sure why this change was made, but many people at companies like mine rely on the bulk entry by date function. Please bring it back or fix it..Lane0112Version: 26.5.0

Poor softwareI have been stuck trying to complete a form for 3 days now. I complete the entire document- signatures and all and it takes me right back to the first box I typed in to enter the information again, but it’s already complete. Then, it won’t let me hit “next” to go to the next text box from the first text box. I cannot upload the document, or download it. I’ve gone so much as erased all my information to try and type it in again and still the same issue persists, but also another one has shown itself. When I backspace, it lags so much and will freeze on the very last letter before erasing it for like 10 seconds. This happens and it freezes randomly on the backspace. It’s quite frustrating and these small details should get some attention..Paloma15687Version: 25.2.2

Bad AppBesides my preference of having a real time clock. This app works badly and is poorly optimized. When trying to clock in or or or for lunch punches. The app must be force closed entirely before I can re login and make a punch. I have missed clocking in for the day or back from lunch because of this low functionality. Also when I try to update preferences within the app the settings don’t save or update or sometimes doesn’t let me change them at all. Also the app does not let you opt out of paperless and also does not let you opt out of sharing personal info with basically strangers. ie birthdays. I even contacted the app devs and HR to not have my info shared and it was shared anyway. Seems like this app is just a way to scam companies and also the app is made to make it easier for employers to scam their employees. Forced to use this poorly developed app..Notforyou2knoVersion: 24.9.0

Great App, really poor customer serviceI have been using this app for over a year and I must say that it is well done. Doing vacations and sick time is a breeze. However the downside is that I mistakenly signed up for an FSA and an HSA, something that you can’t do, yet my HR didn’t catch it and neither did Paylocity. Paylocity refunded the FSA money paid out, but needed me to pay everything that was spent on the card, which was more than I had paid into that account. But the way they wanted me to pay was through the FSA account they deactivated, because they couldn’t bother to listen or even read the case notes. Also they were sure to email me at 4:30am to let me know my Benefits card was suspended until payment was made. After a few days of letting them know they weren’t being smart about it, it was finally straightened out and an address was supplied. A cashiers check was sent and received within 3 days, then they took another 4 days to cash it, where upon nothing was credited to my account and it’s still tied up, as of 8 days later. So a TL;DR, it is a great app as long as you don’t need human interaction on Paylocity’s side, then it becomes garbage. Now that we straightened out.Tycose2013Version: 24.9.4

Oh My Goodness, BugsNot sure if it’s the new iOS or just my almost 2 year old phone but I’ve never had a problem punching into and out of my shifts with with this app until around September of this year when it would require me to fully sign in EVERY TIME I OPEN THE APP. Not only does it take me around 2-3 minutes to sign in each time but it literally asks if I want to stay signed in for up to 3 months… and then does the same exact thing the very next time I open the app. I’ve updated, deleted/redownloaded, changed all my app settings and nothing seems to work. I’ve even contacted Paylocity multiple times about this matter and get the same beat-around the bush response so for now I just use the Paylocity browser on my work computer. Wish they would fix whatever bug/issues I’m having with this app!!!.MartyByrde207Version: 21.11.541

Transition from PayCom was horrible choice…My company has made the switch from PayCom to Paylocity and I have to say I’m thoroughly disappointed… the app is harder to navigate, AI services to answer questions does not lead to solutions via their app, it seems like nearly everything has to be done on their website. It’s a shame my employer or our HR isn’t seeing this message, but this was a horrible decision to switch to your platform Paylocity. It’s cost me PTO days already in 2026… our company closed due to the bad weather, and now I have to petition HR to put PTO days back into my profile as I was recovering from a surgery. None of this would have happened with our previous servicer, and it’s causing unnecessary problems just 26 days into the new year. Poorly designed app, and even poorer execution of applications..BuckeyespenderVersion: 25.11.2

One of the worstOur company for some reason implement Paylocity as our HR platform. We run a 24/7 operation with 12 hour shifts. From a manager perspective, the poorly executed interface creates a lot of extra work and time to do simple tasks. Also prone to employee mistakes that are not easy to fix. I have grown to intensely dislike the software and platform. Before considering Paylocity do read the usage agreement. There is zero liability for any issues and errors it creates. Only recourse is to stop using Paylocity. Be especially aware that Paylocity does not handle that night shift spans 2 dates. When employees try to fix mistakes post midnight the fix ends up on previous date creating error that already exists. Waste a lot of time to fix. Perfect example of how little thought was put into design of Paylocity..Karl 1984Version: 25.3.0

Worst app I’ve ever usedLocation based punch ins just don’t work. App is slow, lags, glitches. If you clock in, work anything more than I think 7 hours then the app just thinks no possible way you could have worked that long and defaults your next punch to a punch in instead of realizing you’re still clocked in and probably want to clock out. And I can only stress how bad their location based punches are. Takes me five minutes to clock in every day walking around my whole store while the app flickers around and tells me I’m in an unauthorized location. You just have to keep walking around until the app decides it’s done toying with you. To anyone running a business, do not get this app your employees will hate it. Get PayCom instead it’s what we used to use and it’s much better..Dom ChamboVersion: 24.4.4

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