Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can:
• Pre-authorize specific warrantable repairs (PRA)
• Use photos to improve efficiency of the Part Return Process (PPR)
• Send part information for traceability (RPT)
• Submit detailed Field Product Reports (FPR)
• Lookup and view recalls on vehicles (Recall)
• Access the Service Workbench
All modules have the ability to include embedded images and video of the vehicle in question.
CSMT - Certified Service Positive Reviews
Internet connectionI wish the app will let the request to be submitted with the phones internet and not to wait for a WiFi correction.Ahm17104Version: 3.4.1
RptGreat tool. Should be able to do more than
One part at a time that’s the only down side for now.ReelkrazyVersion: 3.6.1
Dealer ReviewWe all should be more involved in making products better. This app helps do that and it's easy to use. Goes directly back to GM. I think the video application could be improved..Bpayton1Version: 1.0.1
Autorisation préalablesExcellent système efficace et convivial
Très utiles pour le département de service
Merci
Normand Fortier
Directeur des opérations.Boston 5751Version: 3.4.1
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CSMT - Certified Service Negative Reviews
Email Submission of RPTI just downloaded the app today to submit an RPT for RRAB recall and when submitting the RPT, I got a message that said the app uses the “default Mail app” and that I have to set up an email in the default Mail app to submit.
It would be better if I could choose which “Mail app” I want to send the email from (default Mail is my personal email; Per IT, I have to use Outlook for work email), or if the app could submit without using email since we have to sign in with our GM Global Login ID and password.
Also I HAVE already set up my “default Mail app” with an email so I don’t understand why I couldn’t submit the RPT..AlextanderVersion: 3.5.2
Unable To Focus CameraPretty handy on the Samsung I have but when it comes the iPhone 14 Pro I’m unable to use it for scanning the QR code such as for the heated ventilation seat modules. Not a big big deal since I could use the secondary phone. But could be an issue with others. If that could be resolved that would be fantastic.HendrickFan24Version: 3.6.1
No longer worksNever worked on my older iPhone. Worked great on iPhone 6 and 6s - at least until the latest batch of iOS updates. Now I just get an error message when trying to log in. “Service workbench is currently inaccessible”. iPhone 6s with iOS 11.1.2.Ducati_996Version: 2.1
WorthlessApp will not allow me to send to GM. If GM is going to create an app then it should at least function!!!! I called GM they blamed Apple and gave me a phone number for Apple and they said GM is the problem. Can somebody please fix this issue!!!.Randyd63Version: 3.1
Features removedIt’s was a decent app until accessing your camera roll was removed for the pictures.Happier CustomerVersion: 3.1
GarbageI have wasted 2 hours and STILL haven’t gotten this app to accept my claim. The customer of this brand new GMC is going to so happy when it takes a month+ to get their new Acadia repaired..TJS334Version: 3.1
CrashesAfter putting in user name and password the app crashes. Happened after iOS 10.D_J1979Version: 2.1
GM has stopped caringThis is absolutely awful . Great idea with typical very poor execution.. way to go GM. I am on day three waiting on approval , customer very disappointed. Used 4 times, 4 times failed. Wow.Rob9138Version: 3.1
Help, I Forgot password and user nameHelp I forgot my user name and password and there's no link to change it!.CudafbkVersion: 1.0.1
Terrible ProgramWait a day to get authorization..... or sit on phone for 2 hours. Way to go GM in making another decision that kills CSI and ESI.DLK604Version: 3.0.1
File upload and feedbackThe app will not allow me too upload pics/vids I took during my repair. It will open the camera too take current pics but won’t let me upload pics I took previously.
Also when you attempt to write feedback under the option it does not take you too the next screen too type in your feedback concern.Unhappycustomer123456Version: 3.4.1
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