Samsung Sound Customer ServiceSamsung Electronics Co., Ltd.

Samsung Sound Customer Service

  1. Samsung Sound Customer Service
  2. Samsung Sound App Comments & Reviews (2026)

[Notice] Check 'Supported Models' at the bottom.

Samsung Sound is the official app for setting up and controlling Samsung Wi-Fi speakers and soundbars.
With just a few taps, you can connect your devices, manage your audio, and enjoy sound optimized for your space and content.

■ Easy and quick setup
Automatically discover nearby Samsung Wi-Fi speakers and soundbars and get connected with ease.
From initial setup to Wi-Fi configuration, Samsung Sound is designed to make getting started simple and intuitive.

■ All your audio in one place
View the status of all connected devices and see what’s playing at a glance.
Even when using multiple speakers, you can easily check which audio is playing in each room.

■ Sound control, your way
Customize your listening experience with sound modes, EQ, and other audio settings.
Whether you’re listening to music, watching movies, or enjoying everyday audio, choose the sound that fits your moment.

■ Audio optimized for space and content
Samsung Sound helps optimize audio based on your listening environment and usage scenario.
When watching videos, enjoy clearer, more immersive sound that enhances your viewing experience.

■ A richer, room-filling sound
Create a stereo pair or group multiple speakers together to fill your home with rich, powerful sound.
Enjoy seamless audio across rooms and a more immersive music experience throughout your space.

▣ Supported Models (2026.05. update)
▶ 2026 Models
Ready for immediate use right out of the box
[Soundbar]
HW-Q99*H / HW-Q99*GH
HW-Q90*H
HW-Q93*H / HW-Q93*GH
HW-Q8**H / HW-Q8**GH
HW-QS9*H / HW-QS9*GH
HW-Q6**H / HW-Q6**GH
[Music Studio]
HW-LS7*H
HW-LS5*H

▶ 2024 Models
Compatible once the device is updated to the latest firmware.
[Soundbar]
HW-Q99*D / HW-Q99*GD
[Music Frame]
HW-LS6*D / HW-LS6*UD

※ To enjoy the latest features, please keep your Samsung audio devices updated with the latest software.
※ Some features may not be available depending on the product model, region, and software version.

Samsung Sound App Comments & Reviews

Samsung Sound Positive Reviews

WiFi LimitationAfter much frustration, I was able to add my Q990H soundbar to the app. The soundbar requires a 5G-only WiFi network; it will not connect to multiband WiFi. Some people may find success by creating a 5G-only guest network, then connecting your phone to that network before trying to add the soundbar to the app. If possible, allow guest network devices to access your local network (LAN). This will allow you to go back to your main WiFi network and still access the soundbar from the app..Version: 1.1.44.54

Works wellNot sure why so many negative reviews, I was able to connect to my soundbar within seconds..Version: 1.1.44.54

Pandora RequestPlease add Pandora music to the apps option. And also, add the option to turn the soundbar OFF..Version: 1.1.39

Official App Non-SupportThe official Samsung Sound app,….wait for it….excludes support for ALL of last years (2025) Samsung Soundbar models ie/ HW-Q9**F. Over there in Gumi,S Korea you guys are really smoking too much KimChi.Version: 1.1.44.54

Worked with Music FrameSimple switch from the Smarthings app over to this one. Just pushed the volume down button, updated firmware in app and up and running..Version: 1.1.44.54

Doesn’t connect to HW-Q990FHow come the software support an older version of the Hardware HW-Q990D but Doesn’t connect to HW-Q990F.Version: 1.1.44.54

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.1.44.54


What do you think Samsung Sound ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...