Smart Home Customer Service

Smart Home Positive Reviews

It finally worked!After 1 month of not being able to connect my Samsung Robot Vacuum to my IPhone it finally connected. I just went in and added the device through the app and it finally showed up. I had just about given up trying because I had attempted so many times when it first went offline. Anyhow it is working once again..FigshopVersion: 3.1194.938

Push a setting everytime I want alerts/ remote start?So if I want to get alerts that the cycle is done I have to remember is push a button when I put the load in? Shouldn’t that just be automatic and if I don’t want alerts I can turn it off in the app settings? Seems like the remote start feature is worthless if I need to do that each load. Needs to have capability to connect to my Apple Watch. Lots of good reasons to back that functionality up..Cat alfVersion: 3.1194.938

Yes the App works.I had to review because the Samsung app works exactly as it is described and connects with no issue. Follow the app directions and enable the device smart control as instructed. I can’t get it to not work as many reviewers mention. Maybe I’m lucky or something to do with working with automation software and hardware the last 15yrs but the Samsung Smart Home network config works..Cure_Me309Version: 3.1194.933

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.1194.960

Smart Home Negative Reviews

Yeah, this app doesn’t workI thought the other reviews were exaggerating the lack of care Samsung put into this app (and perhaps Smart Control feature, overall). I tried to set it up with the Flexi Washer/Dryer combo. The app crashes instantly at the end of account creation. It at least created the account — you will know it, too, as you have to manually enter your password when you start the app. Now, I’ve read that you have to also manually enable Smart Control every time you use your washer, which doesn’t sound too “smart.” Unfortunately, I may never be able to try it myself. Despite latest tech and powerful router and signal strength (yes, tried 2.4Ghz and older OS, too), I can’t get the app to connect to the server. I can enable AP search (hold the lower Smart Control Button while the machines are on), find the network, connect the devices... and the it’ll simply never complete the server connection at the very end and times out. Given that each machine has two Smart Control buttons, you’d figure Samsung would spend a little more time on getting this stuff to work. Disappointing..PeerandMuraVersion: 3.1194.933

Only slightly helpfulI have the Flex Washer/Dryer combo and I love them. But I’ll be honest, when I bought them, the WiFi capabilities influenced me exactly 0%. I just couldn’t understand why I would ever need to start my washer remotely. I mean, I still had to sort and load the clothes myself and I still had to add the soap and fabric softener. So what was the point? Then I was leaving the house to go visit a friend for the weekend and wondered if I had remembered to start the dryer. I was already on the road, so I couldn’t check. The answer, of course, was that I hadn’t and my clothes smelled awful when I got home and I had to rewash them all. That’s when I realized the usefulness of the WiFi feature. All this to say, the app doesn’t work very well. It only works if the machines are turned on and there’s no way to remotely turn them on and they will turn off automatically after a period of time. Then on top of it, I can’t get the “smart control” to work. It keeps saying something is wrong with my router connection even when I’m standing right next to it. The only thing I can do, if the machines are on, is see how much time is left until the load is done. Not overly helpful..Kumabear24Version: 3.1194.938

Needs an update ASAPTheir flex refrigerators with touch screen and washer dryer cost too much not to be able to connect them properly!!!! I had to reset my refrigerator and now I can’t even put my information back like I had it because the app is a piece of sh..!! To think 🤔 I was thinking of purchasing a new flex refrigerator with touch screen for our basement kitchen. Now that is up for debate with my husband saying no more Samsung refrigerators are coming in our house! Another thing to watch out for people is, (If you bought a almost $5,000 refrigerator from Samsung and purchased the extended warranty, make sure you put it with your birth certificate so that you will always know where it is. Even though you are in their system that you bought the extended warranty they will not come out unless you have the original information!!!! REALLY! 😮 ) Now,I wish, I would have never bought my WASHER, DRYER, TV or REFRIGERATOR from them !!!!!!!!!!!!!!!!!!.LdkgntVersion: 3.1194.960

UnderwhelmedUpdate: Push notifications have stopped working a 2-3 weeks ago and when the app is launched the infamous “cannot connect to server” has returned. It’s amazing that this app is even allowed on the AppStore - it’s by far the worst of 80+ apps on my phone. Originally review: I downloaded this app to connect to my new Samsung Flex washer and dryer. For whatever reason, I needed to log in to my Samsung account to add each “washer/dryer”, so a total of 4 times. Connectivity with the appliances works most of the time, but it’s very slow to discover the devices after opening the app and frequently fails to connect with the server. The functionality I have with the washer and dryer is pause / resume only at this point and I get push notifications when the appliance is done. I’m not sure what purpose the chat with device function has as I can see the status from the device overview page. UI Design is mediocre and not optimized for plus size screens..TobeyNatorVersion: 3.1194.938

What the hellSo about a year ago I purchased the new model Samsung robot vacuum worked well with the app no problems. I took the vacuum back to get the more expensive one which cost over 9 hundred dollars. Try connecting it to the app work for about an hour then it keeps telling me connectivity not stable your to far away from your WiFi. So I cleared the vacuum out settings from the app tried starting from scratch. Nope didn’t work the app keeps telling me connectivity not stable. I moved right next to the WiFi cleared everything out again. Didn’t work. My WiFi works I have a very expensive WiFi rougher and I Gig internet connection. And another thing when I login in to the app every time I want to try and add a device it wants me to log in again UMMM why I’m already in the freaking app stupid and does not work. It can’t be the vacuum because it shows my WiFi is connected it’s the app stupid and it needs to be upgraded..Odie and hazelVersion: 3.1194.938

WORST. APP. EVER.This is possibly the WORST app ever created in the history of mankind. I stopped using it eight months ago, when it continuously failed out of the blue one day, to operate my very expensive Samsung mini split HVAC unit. Part of why I bought the Sam song in the first place was so that I can operate remotely in one of my rental properties. I tried the other Samsung Smart Things app, which worked for a while, and then also just failed one day. So, I decided to give this one another try today. Well that was a huge waste of time. I am a technically adept person. I deal with tech crap all day. I’m good with it. This app asked me to sign in five times in 120 seconds when it was trying to set up the unit on the network. This company should be out of business by now. It’s astounding that a technology company - I repeat, a TECHNOLOGY company - is unable to create technology to control its technology. There must be a team of absolute retards running their Wi-Fi division..IhateSamsungMoreVersion: 3.1194.938

Worst app I’ve ever usedWould give negative stars if I could. Such a bad app... you can’t log in via Google, when started down a flow (like after tapping a button and the next page shows up) there’s literally no way to go back to the point before you tapped the button besides quitting the app. On top of that my 4 door fridge/freezer couldn’t even get into AP mode because holding the fridge button just turns on power cooling and then does nothing if you keep holding it. It also was doing weird things with the keyboard making the size bigger or using a different keyboard or something. They also had auto correct on the email address, so when I went to sign in it failed because it added a space. ...such a bad app. I’m fairly certain that this is the worst app I’ve ever used. I can think of no other app that failed in such vital aspects as this one has..BarthurpVersion: 3.1194.960

At some point Apple needs to remove this appWe’ve had a Samsung washer for about a year, and it’s a big improvement over our old top loader. After a month or two of ownership, I bought the USB dongle for about $35, and since then, I’ve tried about once a month to get the app to work. I usually only put a half hour in before giving up. Tonight was my monthly attempt, and I was able to finally get it to connect! My wife asked me to install the app on her phone and set it up, and it promptly logged me out on my phone, required a full setup on her phone (even while using my existing Samsung account) from the beginning, and eventually froze again. Apple - read the reviews! You need to remove this nonfunctional, buggy app from the store and stop being complicit in allowing Samsung to perpetrate fraud. All of the other negative reviews mirror my experiences. There is no such thing as “Samsung Smart Home”..Ccarman602Version: 3.1194.933

Need To Fix, Terrible ProductWe were so excited when we purchased the Samsung LCD fridge and will likely be returning this expensive fridge if this problem isn’t resolved quickly. Their customer service is closed on a Tuesday at 9:30 CST to help with Samsung Connect issues. Typical. Downloaded this terrible app and have not been able to get it to work. It constantly freezes and we have not been able to get past initial set up screens. First it froze when we needed to select our country. We kept trying to select US and it wouldn’t respond. Next, we closed app and tried again to same result. Deleted and then reinstalled the app and we got a past country to register the fridge but now it just sits on the device page, rendering it completely useless. If I can’t use the core features, this investment seems pointless and I might as well go get a better product without the headache..SandyH_*%^#=¥Version: 3.1193.928

User Experience is flawedBought the FlexiWash and Dryer. The process is a bit complicated, connecting to the washer/dryer Wi-Fi, then registering the machines to the home Wi-Fi. If the process gets interrupted for any reason the app and the machines kind of go haywire. Given that the process is complicated, this is quite a possibility. I can understand this for a beta or 1.0 version, but this hardware has been out for a while and more than enough time has passed to make the software more resilient and responsive to errors. Struggled to register them, but got it working after a couple of tries. Couple weeks later tried to use the app for the first time because I didn’t want to go 2 floors down to check on the loads and the app says the washer and dryer are disconnected. Looks like I have to do the same thing all over again. Not that excited about having to do all that again..ThePro1231Version: 3.1194.938

Unstable, inconsistent appWhen I first set up this app, it worked great. Then, it never worked consistently after the update 6 months later. I thought it was working again over this past summer, received the notifications from the washer and dryer normally, then another update occurred and the app stopped giving notifications. This app would be awesome if it worked properly like it did when I first started using it. I also used to get notifications on my Apple Watch when a cycle completed and that also stopped over the summer with one of the updates. As of now the app is completely inoperable after the last update and it crashes. Believe me, I tried deleting the app, reinstalling the app, restarting my phone, closing and restarting the app, and my troubling shooting efforts are spent. I’ve had this “smart” washer/dryer set for the past 2 years now..WnygamerVersion: 3.1194.938

Replaced by SmartThings (Samsung Connect) appChances are if you’re reading through these reviews, you’re not doing it because you want to see how everybody else thinks this app is terrible and gloat at what the awful product development team at Samsung has done with it. My guess is you’re probably looking at these reviews for the same reason I did; to find out how to get it working. The short answer is, you won’t — but read on: The vast majority of Samsung devices that this app was meant to support have quietly been added (over time) in the newish SmartThings app. Why Samsung didn’t advertise this, or put a note in this app’s description that it’s been deprecated and most devices are now supported in SmartThings? I don’t know… but check out that app; it will probably be the solution to your woes today. If your device isn’t supported now, it will likely be in the future — they add new devices on a monthly basis. If this was helpful, you might mark my review is helpful so that other people can get this information instead of seeing the loads of complaints people have about this particular app. Not but those aren’t valid, but I wish I had found this information a lot sooner..PattiNicVersion: 3.1194.938

Unbelievably bad.This is probably the least professionally written application I’ve come across for a long time. I do not know where to start to list all defects as there are so many, It asks me to reenter password every time even thought i marked the “remember” box. It regularly fails to connect to the server and reacts in the most primitive way- popping up a message box, which you cannot get rid off as it keeps coming back. It looses the only device I registered and prompts me to add it again. During the process of adding a device it freezes is several steps so you have to start all over. Sometimes it just crashes for no reason. I do not know how Samsung had guts to release such raw product but it definitely did more damage to Samsung” s image than having no wifi on their appliances at all..Some random name karambaVersion: 3.1194.933

Garbage appI have a Samsung robot vacuum and a Samsung WF6500 washer both are supposed to have wifi capability. I have tried on a repeating basis to get the various samsung apps to work. I tried Smart Home, Smart Things and the Smart Washer apps, all with the same results, they don’t work. If you can ever get them to connect and complete the setup (which is rare), the first time you close and reopen the app, both devices are disconnected and have to be reset. Everything about the Samsung apps stink! The appliances are great, but the Samsung wifi feature is terrible. If you want an appliance with wifi feature, do not buy Samsung. I imagine their smart home line of products is likewise terrible. In this age of smart devices, you would think that Samsung would try to make their product work, but they don’t seem to care..Unhappy East TexanVersion: 3.1194.938

I would rate this as a 0 if I couldI read the negative reviews, but hoped I could get a little functionality out of my smart washer and dryer. I set them up and connected them 3 times each. The setup process tells you to restart the washer or dryer and hen you will be able to control them. As soon as you power the device off, it says it is disconnected, and you can’t do anything. You have to go through the setup process again, including pressing buttons on the device etc. This does not work at all. I’m surprised at how poorly this app was designed for a company like Samsung. I expected better. I would not have been enticed to buy such an expensive washer and dryer if I knew there was no actual smart function capabilities. Seriously, it’s like a high schooler designed the app for a school project..Fair0092Version: 3.1194.933

Lots of room for improvementI use this app with a Samsung washer and dryer set. The idea of connected appliances is great, but the app and the functionality of it leave quite a bit to be desired. It is very slow to load information, very clunky to use (with repeated error messages and loading screens), and most strangely requires the activation of the smart home functionality on the washer and dryer every time the appliance is used. Compared to the likes of the nest thermostat / smoke detector app, which I also use, it just feels like Samsung is about ten years behind. I am on board though and hope that continued app updates AND firmware updates improve and expand the experience. At present, I would describe it as the least useful app on my phone and borderline completely broken..MpmanloveVersion: 3.1191.918

Wrong App!As I was going through the set up to connect my smart fridge, the app advised me that I needed Samsung Connect instead of Samsung smart home - Boo to Samsung for the wrong info! Once I got the correct app, I had no trouble setting it up and connecting. I think this is because of pairing with an iPhone and not a Samsung smartphone. If you’re having problems as described in most of these reviews, try the Samsung Connect app to see if that resolves your issues. Also, I noticed that several people have complained about having to sign in every time they go to the app. My product user manual reads “iPhone users are required to provide the login each time they access the app.” It doesn’t matter if you select for it to remember you, it won’t. Hope this helps!.TgbennVersion: 3.1194.933

Don’t expect Smart controlI just got a Flex washer and one of the features that sold me was smart-control. I didn’t read any reviews of the app as this feature was new to me. After reading the reviews I said, they have to have released an update by now.... sadly no they have not. The same issues still arise. The service won’t connect on either 2.4GHz or 5GHz. Afterwards it says log in attempt failed. From there it’s a never ending cycle of those messages. If a company is going to advertise a smartphone feature, wouldn’t you think they would ensure it works. I’m running 1 yr old Asus router at 400Mbs internet speed. So I know it’s plenty fast enough. My steaming channels upload immediately so it’s not the WiFi. Samsung please ensure the app is fixed sooner rather than later..S_gotis03Version: 3.1194.938

Failure to launchIf I could give no stars I would. I just got my new Samsung washer and thought it would be fun to download the app and play around with it. However I can't get it to even load past the splash screen, it just keeps spinning and then says no network available use wifi. I checked in my cellular settings and it's not even registered in there as an app so clearly it hasn't loaded correctly. I removed and reinstalled with the same result. After reading all the other horrible reviews I'm removing this app and not even going to waste a second more of my time. Come on Samsung, you should be embarrassed!! I don't get it, you know how to build quality home electronics but building a solid app that interfaces with these devices has somehow eluded you?.NovaDude13Version: 3.1194.933

How can they write such a terrible program?As a software developer, I can’t figure out who would write such crap and why management would release it. The potential is great, implementation is terrible. Registering a washer and dryer was cranky, requiring multiple logins but eventually worked. However, then after that the app could not connect to the Samsung server no matter what it did, rendering it completely useless. The app actually can show you remaining time on washer and dryer cycles, which would be useful, except that the box saying it can’t connect to the server covers them up. It doesn’t have to connect to server show the remaining time - that keeps updated. If it can’t connect to the server, it shouldn’t render otherwise working functionality useless..DaloappVersion: 3.1191.918

Can’t connect to the severThis is the normal message I get from the app... like it needs to be re-setup in order to work. But I continue to receive information from both my robot vac and stove. So I’m not sure why the app says it can’t connect to my devices. I do have it working with Smartthings. I hit clean and away it goes. So why can’t the Smart Home app work with the device? My guess is lazy programming from the Samsung crew. I manage several hundred programmers and would never allow such garbage out in the public community especially if this is what sells their hardware. Inexcusable for a company this large to allow this app to be out in the wild. If you buy the hardware expecting their software to connect to it... go look at somewhere else such as GE or even LG..Modermdrummer17Version: 3.1194.933

Only 1 star because it’s not possible to give no stars and leave a review.Completely and utterly useless. Following the instructions on the app does. It result in a connection. Just purchased new Felxwash and Flexdry machines. Downloaded the Samsung app for the washer and dryer only to get, “The password is not correct”. So then I saw this app. I though, “Ok, maybe I just need the updated app.” Download, instructions say, “Press Smart Monitor button until AP appears”. AP never appears but there is a small WiFi symbol. Ok, let’s try that. I connect using the stated, “Five 1’s and five 2’s” password. It connected to the WiFi signal! Great! Return to the app and press, “Next” and get, “Please connect to washer access point.” Same thing with the dryer except the dryer access point does NOT say, “Samsung Dryer” but it also shows, “[washer] Samsung” Fix the app or remove the advertising for connectivity. As far as I’m concerned, it’s false advertising to say the machine will connect to WiFi. Of course, should I decide to switch to a Samsung mobile device, I’m sure it would be a snap to connect. Very disappointed..KrobersonVersion: 3.1194.940

Terrible appIf I could give this zero stars, I would. One of the big reasons I bought the Flex washer/dryer was for the app control and notifications. But it only worked for about a week. I have had the units about a month and the app just decided to stop working. It hangs and tells me "connecting to server". I finally got it to tell me my login had expired. But it doesn't let me login again. Just continues hanging at "connecting to server". I know the washer and dryer are connected. Because the wifi button is lit up. Really horrible product from a company that should be on the cutting edge of tech. I'm an Apple die-hard. And this app proves why. I will never buy Samsung phones etc. My other washer/dryer is an LG and the app works perfectly..NewMominATLVersion: 3.1194.940

Fraudulent claimsSamsung should feel embarrassed and ashamed to call their products “smart”. After five hours of attempts, I still am not able to get my brand new smart washer and dryer connected. As an owner of many “smart” devices I am flabbergasted that a world leader in technology has such a poorly designed app, and advertises their products as “smart”, when they are anything but. I specifically purchased this washer and dryer set for their “smart” capabilities. What a scam. Their should be a class action lawsuit for the erroneous claims that Samsung has made regarding its products. I’ve been a loyal Samsung customer for years. But, after this, my loyalties will be going to the competitors, who actually make and support their “smart” products. Shame on you Samsung..DadboughtacrappyappVersion: 3.1193.928

NEGATIVE 1 Star!I have been an engineer for 22 years with 3 university degrees, while gainfully employed with 3 Fortune 50 companies who also paid $7,000 to purchase 3 devices of Samsung's "Smart" (they are not) Products. I verified the model numbers prior to purchase. A TV, Refrigerator, and Washer. ALL 3 devices will not connect to any of my 3 Smart Home APPs. I have an iPhone 7 Plus and iPad, iPad Pro and high speed 2.4Ghz AC wifi technology. The best and latest. I am fluent in technology, can program in several languages, and can perform senior level advanced engineering . Samsung committed FRAUD BY DECEPTION by advertising their devices had smart features controlled by SAMSUNG Smart Home APP. Samsung sold their customers via deception. A world-wide Class Action Lawsuit needs to be started now..Jet314314Version: 3.1191.918

Mostly worksI had no issues installing and setting up my washer and dryer with the app. I’ve only had it less than 24 hours but it works so far. I had my wife login to the app on her phone using the same account I used on my phone. She can see the devices on the home screen but can’t access or control. I tried creating her own Samsung account, then adding the devices since in the settings tab for each device it shows the accounts that have access to the device. I figured you could allow other accounts access...nope. Apparently one account on one phone/tablet can control your devices. So it’s either me or my wife, not both of us. Not very convenient..CtpennyVersion: 3.1194.938

Very glitchyNot sure if it is a joke or something, but at this time you’d expect an all like this to be pretty straightforward. Alas, it isn’t. Took some days to finally connect to server. Added the new appliances (top of the line ones) and barely saw the dryer connected. For some unknown reason the washer connected and then stopped working for no reason. This is on the app, not the actual washer and dryer, which by the way are awesome machines. Turned the app again today to try with a new wash ... nothing, could not connect to server. I would expect a company like Samsung to be ashamed with the dismal reviews on their app ratings. Which unfortunately are all true. Why expect feedback if you won’t change it?.PisburgoVersion: 3.1194.938

Samsung Needs To Read ReviewsI had read all the bad reviews and they were over a month old so I thought Samsung would have their “stuff” together by now so I bought the adapters for my new washer & dryer. Wow!! How wrong was I. I was able to open a Samsung account and then link my washer but then the App got stuck on “Connecting To The Server”. I couldn’t get it passed that. I closed down the app, then waited 2 days and today I tried to link my dryer. I opened the app and then it automatically tried to connect to server, but stuck AGAIN!! I eventually deleted the app and reinstalled. I logged in with my account and again STUCK!!! UGH!!!! SAMSUNG.....READ YOUR TERRIBLE REVIEWS AND FIX YOUR APP OR QUIT BOASTING ABOUT BEING “SMART” BECAUSE YOU ARE NOT!!!!.TVelazVersion: 3.1194.933

CRASHES!!!!!Have been using app this app for a while on iPhone 7 128gb with no issues. New update only crashes while it tries to connect to the server. Reinstalled and have reset my phone...nothing fixes it. FIX THE APP...already a bad app...worse because it crashes. Update: had to replace R7070 so trying to reconnect the the server now fails. Have tried 10 times with 2 different phones. iPhone 7. iOS 11.0.1. Please fix this. Can only get the vac to use WiFi, but attempts to connect to server always fails. Update 12/3 Cannot even get in to setup the device because of failure to connect to server. This is the biggest POS app ever!!!!! Update the app update released on 12/13 supporting iOS 11 had fixed the ability to connect to devices. I will change to 2 stars only because it works now. Samsung as a developer has access to early iOS updates back in early summer. You should have know about these issues long ago. Get it together! This is the reason I stopped buying anything made by Samsung..BpwickerVersion: 3.1194.933

UnremarkableI haven’t experienced the app crashing but I have to say it is rather useless. I have it connected to Samsung FlexWash washer/dryer combo. I connected via the SmartHome app on an iPhone 7 Plus running the latest iOS version. The app shows how much time is left in the cycle and you can remotely pause the cycle. I don’t have high expectations of a washer/dryer app however the one feature I think it should have is to send an alert to your device when a cycle finishes. I always forget there’s a load of laundry in and would love to receive an alert! That’s really the only feature I would want. If Samsung adds that feature, great!.Zealand85Version: 3.1194.933

How can we warn people against Samsung products?I’ve never written a review before, however I feel compelled. We need to warn people about Samsung products. Kim Jong Un must’ve infiltrated South Korea’s corporate network in a planned attack on American citizens. By creating absolutely defective products, that drive consumers into state of delirium, and depression; his secret plan is working far better than he could ever aim a nuclear weapon. Unfortunately Samsung was chosen as his preferred implementation strategy. If you doubt me, ask yourself if you’ve ever purchased a Samsung product that has worked as advertised? Unfortunately I believe it is too late for many of us, however to all Americans that receive this message be warned..SlcwesVersion: 3.1193.928

Hardware is great but software is trashThis app would only register the configuration of my dryer to the Samsung cloud successfully on 2.4 GHz wifi network, tested and confirmed repeatedly. I had to change my dual band access point to single band in order to complete the final step of set up after repeated failures to connect to Samsung. Otherwise the app always fail the last step. After the configuration set up is completed in the cloud, the wifi network can be switched back to dual band 2.4 and 5 GHz. But if I need to redo my configuration from scratch or add additional smart home appliances, I will have to go through the troubles again. This problem should be fixable in software. Hardware is fine..TingkchanVersion: 3.1191.918

Completely useless appEven one star is too much. Whom ever Samsung hired to write this app never tested it once. Instructions say to push the SmartControl on the washer and then sign onto that WI-FI network. That part works, but then the app does not go next. In fact the app does not work once you change the network selection to Samsung. Instead it keeps asking you to login again but now you’re on the local Samsung network that’s not using the WiFi!! It’s completely idiotic. You can’t have two WiFi networks at the same time! The idiot that created the app must have known this, it’s 2019 folks, don’t sell products that highlight features created by morons..HudskyVersion: 3.1194.940

Glad I didn't buy smart fridge!So I really wanted the Samsung smart fridge and I didn't buy it thanks to all the reviews here. I ended up saving $1000 for the same fridge without the big tablet attached. I did however buy a Samsung double range oven that has wifi to control oven etc.. I log into the app and it just kicks me out! I was able to connect it all yesterday just fine and today it just isn't letting me in! Honestly I don't see myself using the wifi feature much but it came with the range and I wanted to try it out. What a joke Samsung!! If the appliances are only for Samsung phone users then advertise it that way!!! Get your app to work for iOS!! 👎👎👎👎👎😡😡😡😡😡.GummyJellyVersion: 3.1191.918

Can’t even get my account set upI’d love to give a review on this app but I can’t even get my account set up. It’s downloaded, I went through all the steps to set up the account and it keeps telling me I haven’t confirmed my account yet. I’ve looked in my inbox and spam folder for an email. I’ve clicked the link to resend the email. I’ve double checked that I don’t have a typo in my email address/login. There is nowhere to click for help. For such a large company they don’t seem to have their act together with this app stuff. Didn’t even know our oven had this capability when we bought it. Just thought I’d download the app and try it. Oh well..Patti4403Version: 3.1194.938

Really BadSamsung!!!! Please work on your app! I just purchased a new Samsung FlexWash and Dryer and this app is so useless. Here’s what you need to do: - improve performance - it’s very slow when logging in or making changes - iPhone X Support (use all available screen real estate) - after the washer and dryer are joined by WiFi, and the machines are off, I should still be able to get machine status, history, maintenance schedules, if the lint trap is clogged, etc (none of this functionality presently exists but should be added!!) - I should be able to subscribe to localized push notifications by phone when the washer or dryer stops - I should be able to turn off /control the washer & dryer alarms - I should be able to update my washer/dryer software - i should be able to integrate the app capabilities into Nest’s app - I should be able to order replacement parts - I should be able to request maintenance service and select the vendor/ manage/view the vendor’s history maintaining my machines.DeeJay MarkVersion: 3.1194.933

It’s anything but SmartWhat a piece of crap app. Even after reading all the negative reviews I still tried it. Yep, it’s junk! I’m a techie. Set up and configure of tech devices is pretty simple for me. But, not with Samsung. Oh no. Set up was impossibly difficult. After 7 attempts, I finally got it to see the dryer’s SSID and then it kept dropping it, unable to recognize its own device. I was hoping to be alerted on my phone whenever the dryer went off (because that stupid chime is ridiculously childish and LONG). But no. Apparently a simple notification is far too difficult for Samsung. What’s wrong with you people at Samsung? Can’t you build reliable apps? Apparently not!.PdxhaoleVersion: 3.1194.933

Extremely Unreliable AppLast summer I replaced my ancient central heat and air with two Samsung mini splits. I like being able to operate the units remotely, but that seems more fantasy than reality. Whether I’m in my home or at work, this app hardly ever connects to the server. Several times I’ve had to log in everything again, only to still not connect. And when it does connect to the server, it then shows my units themselves are disconnected from the network. I really hoped for a better interface and overall app experience from the great Samsung. But this app is truly garbage. Samsung, are you even aware of this trove of negative reviews?.David J. TraversVersion: 3.1194.938

Needs improvementsIt took awhile but I did get it connected. Had to change the WiFi to 2.4 then it finally connected. Lucky once connected the WiFi could be put back to 5. I use this for my washer and dryer. They are located in the basement and I cannot hear the chimes when they are finished. I wish that I do not have to log in every time I open the app. It should have an option to not have to. Also I would like a sound when the cycle is complete. If I am not looking at my phone or iPad I miss the notice. I would rate it higher if it had these options..Grandma WileyVersion: 3.1194.933

Doesn’t work!The manual that came with my fridge says to use “smart home app” and then when I try to connect it the refrigerator screen says I need to use “Samsung connect”! Also have been trying all day to get the stove to connect to the smart app but has been giving an error saying failed to connect please try again. It is sad to spend so much on appliances that don’t work! I’m using an iPhone! Then to top it off now I’m told I need to use family hub app for the fridge. Multiple apps to control your connected devices?!? Sad! Had the potential to be great! Samsung’s support is a joke too! Nothing like waisting your time with them!.Matt 3.0Version: 3.1193.926

It’s just as bad as everyone is sayingIt’s a miracle if it actually manages to connect to my router, an eero less than 10 feet away in the same room. Then, you throw away your current version of the app, because it won’t connect more than once. Then you download a new version of the app and go through the setup procedure again. After that, you can use the clumsy app to do in four or five minutes what you could have done from the front panel on the washer in 10 seconds. All I want is a text message when the cycle is complete. Is that too much to ask?.AsktogVersion: 3.1194.933

Duped by SamsungI spent over $4,000 for the Samsung “Smart” Refrigerator and another $1,000 on their “Smart” TV. Since my purchase, Samsung have abandoned the software on the fridge, the corresponding applications (Samsung Smart Home and Samsung Family Hub) with the promise of integrating to their acquisition of SmartThings. However, they failed to integrate before pulling the plug on the old apps and software. This leaves me with decidedly dumb appliances that do not work together at all. I’m holding out hope that someday, perhaps, they will. Until then the big display on the fridge does nothing but tell me time and weather. I pulled the plug on the TV, going back to a set top box..LexisLutherVersion: 3.1194.960

Should not have boughtthe flex wash washer and dryerI based my purchase of a new washer and dryer on the criteria that it had iOS connection. I assumed I would get notifications on my phone when a cycle was complete. That’s all I wanted. I’m dumb founded to find out the feature doesn’t exist. Rep from Samsung said “that’s a good idea. We’ll keep it for consideration”. I have to push the smart control button every time I start a load. Why?! I want it connected. And as soon as the loads are complete the machines turn off and disconnect from the app. So there is no controlling them. Worthless. I’m considering returning the machines because of this app..BtorourkVersion: 3.1194.938

Should have known betterDownloaded App to monitor Washer & Dryer completions. Sign in to app with their 2 step security verification. Tap the Add Device to add a washer and requested to sign in with 2 step verification again. Device fails, washer does not show up. Sign in to app again with their 2 step security verification. Tap the Add Device to add a dryer and requested to sign in again with 2 step verification but fails… to many sign in attempts. Samsung SmartHome app needs to be removed. Unfortunately, I had to give it one ⭐️ to post this zero ⭐️ review. Having like issues with a 2 year old SmartThings Hub lately due to errant updates and, since most of my devices are Lutron Caseta, I purchased a Lutron hub and in the process of swapping out the remaining non-Lutron compatible smart devices to eliminate the SmartThings Hub. Over the last month of operation, the Lutron Hub has been very stable with lightning fast responses..AI8UTVersion: 3.1194.960

Is this a joke?Not only is this the clumsiest app I’ve ever seen. It doesn’t even work! It asks me to turn on the access point mode on my ac mini split, then connect to the “DIRECT-SAMSUNGAORCON” network. Fine, except there is no such network. But there is one called “SMARTAIRCON”. Ok, that must be it. Back to the app and it won’t let me proceed to the next step because I’m not on the “DIRECT...” network. Back to settings to try to manually join this network. No luck. Delete app, prepare to live without WiFi enabled a/c. Oh well, I’ll live but it puzzles me how anyone can develop this app, presumably test it and call this good?? Zero stars if I could.PtrckkrsVersion: 3.1194.960

HorribleSet up was easy, but that’s about the only thing good about this app. Washer and dryer constantly loose connection to my WiFi. Even though the signal is excellent in the room they are in, it always looses connection when I open the app. Some days they stay connected all day. Some days it’s loosing connection off and on all day. Have to manually press the smart control button the the machines to connect them. I don’t know if it’s the apps fault or the WiFi dongles they sell, but I wouldn’t bother buying/getting either of them. Waste of money and I will be returning both dongles I bought..ROCK3NROLLAVersion: 3.1194.933

Missing key featuresI returned my washer / dryer and smart home adapters after a week of missed expectations. 1. No apple homekit capability to setup advanced notifications or voice interaction- I want to integrate with Phillips Hue. 2. You can’t change cycle information from the phone, for example to help prevent wrinkles by turning on certain features 3. Appliance makes you turn on smart appliance mode EVERY SINGLE TIME with an slow 3-second delay button. This is terrible convenience. At least let me change this feature. 4. Let me change the tones and sounds made by the appliance through the app..Rhys82Version: 3.1194.933

Inconveniencing just to startJust having to log in and input the security code every time, makes this an instant delete..Geekio7Version: 3.1194.944

Apple’s competitionWell done Apple for not letting your users connect to your competition’s App!! It sucks cause all my appliances are Samsung anddd I can’t even get passed the “network is not available” nonesense pop up message. Disappointing.Life goes ooooonnnnnnnVersion: 3.1194.944

Sam sadImpossible d’utiliser avec 15k$ d’appareils. Ça frise l’escroquis total en 2022 c’est inacceptable qu’une application non testée soit disponible. Et à aucun endroit on peut avoir de l’aide. Samsung mérite zéro!.PoadcklasDiversonVersion: 3.1194.960

Useless AppThis app is terrible! No option to stay logged in or even log in without a security code each time. Won’t even let me add a device to my account. Was looking forward to this feature on my appliances but with this for an app that isn’t even an option.Jeezlouise79Version: 3.1194.960

App does not open properlyThe app stopped functioning to control my AC unit. Deleted the app, then reinstalled on two iPhones, an iPhone 11 and 8. The app opens with the pinwheel of be patient. Thats all folks. Does not go beyond that Also tried to leave no rating stars. But i guess you can’t.Chris samsungVersion: 3.1194.960

UselessThis app is absolutely ideales. You need a pin and a code every time you open the app or do something. Trying to a add the washer used up the available codes send to a phone per day already. Plus the Direct washer WiFi will not show on the phone. Will be deleted right after this Review. Don’t waste you time.Fuhdvjifejifguf5;Version: 3.1194.960

App Sucks!Ditto with the previous review! Additionally once I got my Samsung account set up, passed all of my info onto them then went back to app to begin registering my appliance a notice popped up indicating the app has been discontinued and to download the Samsung SmartThings app which has the same connection issues. Apple and Samsung need to get their stuff together. Thanks for wasting my time on all of this, I will keep all of this in mind next time I am shopping for appliances!.1960_25Version: 3.1194.960

Needs to be FixedAbsolute trash, won’t let me connect to anything on any of my devices.Para SoldierVersion: 3.1194.940

Delete after 2020/04/20Pourquoi je ne pourrai plus faire fonctionner mes machine à distance payer 3500$ en 2013 série model wf457 a écran tactile. Car actuellement pas prises en charge par SmartThings... Allez vous nous aider? Merci.AudiovueVersion: 3.1194.953

GarbageGet this app fixed. Would be great if it actually worked.Makjim10Version: 3.1194.938

Can’t connect!Been trying to connect the app with my washer and the « wifi » doesn’t appear in my settings. Followed every steps in the user manual..BellaaM.Version: 3.1194.938

UselessTotally useless app....can’t connect my washer...DO NOT waste your time by even trying to set it up, it will NOT work!.Our little MACVersion: 3.1194.938

Not working at all!Impossible to connect washer and dryer and app is garbage.Super_RomVersion: 3.1194.938

GarbageBecame so tired of endless sign in procedure I deleted the app..DavesjaVersion: 3.1194.938

Garbage Garbage and Garbage!!!!I’m ashamed Samsung even made this app! For such a smart company you have really dumb developers!! App asks to login each time, if I turn my screen off and back on it wants me to log back in, once the machines are off it disconnects, this whole app is useless and pleas don’t waste your time downloading it! Waste of money buying the dongles for those machines just to find out this app is garbage! This app is 0 stars!!!.Sir JiggzVersion: 3.1194.938

InutileComme pour les commentaires précédents, c’est une apps complètement inutile qui ne fonctionne pas..Rleg23Version: 3.1194.938

Awful connection. And for Samsung!?!?I’m very technical and so surprised how awful this app is. They need to delete it. Or make a huge upgrade. Can not connect my smart touch screen washer or dryer. I am just so surprised again why a company like Samsung can’t get this right. Or admit to this horrible app! What’s the point of wifi washer/dryer when the app doesn’t work, let alone connect! For all reading this. Just get a normal washer/dryer without wifi. Or better yet, don’t even buy Samsung..Qwerty urnsVersion: 3.1194.938

Ne fonctionne pas!Je n’arrive pas à connecter ma nouvelle laveuse à l’application. Après plus d’une heure d’essais, j’abandonne. Quelle perte de temps et je vois que je ne suis pas la seule avec ce problème..BonbonblancVersion: 3.1194.938

GarbageGarbage app from garbage company.Avysingh090Version: 3.1194.938

AwfulJust a useless app. Should just be a direct connection to appliance. Don’t even waste your time. Samsung needs to get its act together. Their servers are crap. Save yourself valuable time and stay away..SpruceGroveFanVersion: 3.1194.938

UselessFirst off why even have a captcha prompt for an app for appliances. Secondly why even have have it connect to a server who knows where when it should just be a direct connect to the appliance. Doesn’t even connect to the server so never actually does anything. 0 stars.Krz81234Version: 3.1194.938

Useless appTried over and over to connect this app, just doesn’t work, should have bought an LG.PsbruinsfanVersion: 3.1194.938

FrustratingI just don't get this app. I've tried numerous times to setup my Samsung fridge only for it to fail saying it can't connect to server. Not to mention every time you do ANYTHING with the app, it not only asks you to enter your password again, but also the stupid captcha. Can't you tell from the first time I entered it that I'm a real person and on the same device. Oh, and for some reason it changes the DPI ony screen... Why!?.FogNLVersion: 3.1194.938

Zero Stars. Just like the othersSamsung really doesn’t care about developing apps for Apple devices. Can’t connect Dryer or Washer. Should have bought a Washer/Dryer from another company if I wanted to able to connect to them and see if my laundry was ready. O well, live and learn..Chort13Version: 3.1194.938

0 STARS!Who thought of this useless app? I have to press a button at the machine in order to access from my smart phone? If I’m already at my machine pushing the button, why would I use my phone? Why has this app not been updated for 5 months? No compatibility with ios12? Used to work but now will not connect neither washer nor dryer. The connectivity was a selling feature for me to buy these machines and it doesn’t even work. Waste of money and I’ve told everyone I know not to bother with any Samsung appliance..N_I_K_IVersion: 3.1194.938

0 starI wish I can give it 0 star..... I need to press a button on my dishwasher after power it up to enable remote control..... but if I am there pressing button already. Why will I bother pull out my phone, unlock, open this stupid useless app, login, wait for it load for a min, then start my washer..... I could’ve just press the start button and call it a day.... who dumb idea was this? You need to fire your human factor engineering group......BsheroVersion: 3.1194.938

GarbageThis app is complete garbage. Never works..Cloud_infinityVersion: 3.1194.938

Useless, useless, useless!I only have a samsung dryer and washer, but if this is any indication of what they’re other product lines are like in terms of integration and setup, then I won’t be buying them in the future. I can only imagine what their other smart home products are like?! The smart home app is terrible in almost every way possible. Setup was hair pulling...connection issues...unresponsive...even the login section is ridiculous! I’m taken back by the fact that such a big company could put out such a terrible application. Seriously. Get your act together Samsung..SwingtownVersion: 3.1194.938

Unable to set up Account- Horrible Security Login CapabilityAttempts at creating a personal ID and security password never worked. Setup Account with ID, PW and all my personal credentials as required by the App and on immediately attempting to login to my account the app says it can’t find my ID/ Account. Repeated this numerous times and same result. Poor quality app..BrooklinRickVersion: 3.1194.938

Worst app everTook forever to be able to connect and worked for about 10 minutes. Then always disconnects. Stay away of those Samsung app..MaVieAuParadis.comVersion: 3.1194.938

Can’t make an account without the app crashingI have tried multiple times to make an account and each time the app crashes. Completely useless, I would give it 0 stars. Very frustrating because this home monitor feature is part of the reason we bought the appliances..NictkVersion: 3.1194.938

App will not connect to rangeI can connect my range to wifi through the app but after the set up when I try to connect to the range it says it’s disconnected..FithayVersion: 3.1194.938

Doesn’t work. July 27 2018Looks like this app has not worked in years. Disappointing considering that Samsung is a world leader in electronics. Sad really. And what’s with the 10 letter/ number captcha ya log in with. It’s easier to log into my online bank than this app. Fingerprints recognition works great on many of my apps Mr Samsung. Get with it will ya..Bored too.Version: 3.1194.938

Smart home app has bugs, phone cannot connectWorked for a while. Range is connected to my wifi, but iPhone app can no longer connect to Samsung smart home servers. Lots of time wasted. DONT BUY SAMSUNG APPLIANCES IF YOU ARE RELYING IN THE WIFI FEATURES. This should be basic stuff, don’t know why they can’t get it fixed. Seems like everyone is complaining about this broken feature..Clare333Version: 3.1194.938

1 star is too manyCan’t add my flex washer and dryer. Fails when trying to connect to the server every time..NiloocciVersion: 3.1194.938

ZipCodeHow am I supposed to connect my device when creating a new account requires zip code? I’m a Canadian who doesn’t have zip code. Any thoughts?.Satram 888Version: 3.1194.933

Doesn’t workI have a gas cooktop, convection oven and other smart Samsung devices. There is no delayed start option on my oven. This is the only way I can start it when not home and it doesn’t work FFS!.BrNolanVersion: 3.1194.933

GarbageGarbage app, won’t send notifications.AwiexVersion: 3.1194.933

Worst app I’ve ever usedDoesn’t connect to server - end up having to force quit and relaunch. One out of every 6-8 attempts it actually connects, then tells me the authentication is timed out and I need to go through the whole process again. I’ve reinstalled app several times. Thought Samsung would be a good brand to washer and dryer but wishing I had gone LG now..It was not immediately knownVersion: 3.1194.933

If I could give 0 star I wouldAwful app. Can't get it to sync my washer or my dryer. Finds it, everything works till the end. Then disconnects cause it didn't work. Very dissatisfied with this experience.Hillbilly GurlVersion: 3.1194.933

Garbage. Can't connect device.Very upset. Garbage app. Way to go Samsung..TkX1978Version: 3.1194.933

No starTerrible app. I have a washer and dryer and the app doesn’t work. Very disappointed!.Anonymous201110Version: 3.1194.933

Slow when (if) it worksBought a Samsung range that is supposed to work with the smart home suite. The range by itself is great. However, the Wi-Fi into ration with the Samsung smart home is horrible. The latest application crashes every third time, takes forever to see my range if it does at all. I don’t see this application as being any sort of timesaver, more of a novelty or party trick than anything..Ccie5754Version: 3.1194.933

Won’t sync to my rangeCompletely useless. Does not work. Complete fail. And the link to the support is only in Korean so unable to get support in English.TjlachVersion: 3.1193.928

TerribleThis app is terrible. I have tried to connect my fridge but it won’t connect..Person who loves instaVersion: 3.1193.928

Doesn't workCompletely useless. Tried this out on my new induction range. Doesn't work at all. I can register the device and connect it to wifi, but the app just says "take a look at your #1#. Find the Smart Control button and turn it off and then on." It hangs on that screen. The app also requires me to sign into the Samsung account every time the app is opened..Element_92Version: 3.1193.926

Worst app in historyThis app does NOT work. At ALL! And......you can’t stay logged in. So I guess it doesn’t matter that I can’t connect my washer and dryer....because I would have to log in every time I opened the app anyway. The whole point was so that I would know when the laundry was done. Well, I can’t even connect the washer or dryer in the first place. So I guess it doesn’t matter that I would have the continuously log in the see how much wash/dry time was left!!! Way to go Samsung.SnaphappykatVersion: 3.1191.918

UselessWe have a range, a washer, and a dryer which are all supposed to work with this app. None do. You go through multiple steps to set it up and then it can't connect. Every. Time. So annoying..MrskbgVersion: 3.1191.918

Will not let you authenticate deviceCan't re-add new washer and dryer as it will not authenticate the device. Just stays on the screen. Also provides 0 notifications for washer or dryer..Sawdust102Version: 3.1191.918

Doesn't workCan't retrieve wifi list from my fridge. I was excited when I saw the new version. Disappointed the issue is still not resolved..Ultralord0Version: 2.1131.75

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 3.1194.960