DJI Store – Try Virtual Flight Customer Service

DJI Store – Try Virtual Flight Positive Reviews

Top notch…I’m a huge fan of DJI and their product lines. I have been flying with DJI for a couple years now as a hobbyist drone pilot, and now I’m working on my commercial license. I am now working with my wife to produce quality yoga videos for her students to practice outside the studio. With use of DJIs Osmo and the new mic set coming, I feel this will be a complimenting duo to accomplish such a task. I started flying the Mavic Pro and have since moved to the Mavic Air 2. As a graduation present (Part 107 certification), I plan on rewarding myself with the Mavic 3 Cine Pro Combo to further my flight experience by creating quality videos for all to enjoy. Keep up the great products and amazing customer experience. Thanks for everything..J2B1981Version: 5.1.2

By far the bestThe DJI store app is by far the best and easiest way to order DJI gear. Good product info, and the purchase/ checkout process is simple. Buying here makes the return/ repair process so much easier, when all the purchase info is right there. Had to return a brand new Mini 3 Pro. Exchange for a new one was super easy and fast, mostly because all the purchase data was in DJI’s systems already. Never had any issues with the app. I personally like that they keep the store fairly bare-bones and don’t overload me with choices, overly flashy stuff and annoying marketing messages..SpacemanTedVersion: 6.2.2

THE BEST!!DJI has been fantastic in every way. I bought my first DJI drone about 6 months ago. As a newbie to drones , I purchased several other brands first because I was simply uneducated as to drones period. Then I discovered my DJI mini 2. Hands down beats the competition also in every way. They are priced a bit higher than the others Ive seen ,and have purchased , but don’t let that stop you from buying. I should have started with DJI. I recently had an unfortunate incident with a “ fly away” but they are replacing my lost drone for free. I strongly recommend DJI products..Vanillagorilla73Version: 6.7.0

Clean, simple and informativeNavigating through the DJI app is a breeze. Looking for a specific DJI product, or want to know more about the product in specific, easy. Want special offers on DJI products, there’s a easy to access spot to see what offers you have! I’m not an avid DJI user but I’ve recently purchased a DJI OSMO MOBILE 6 and a DJI MIC that I’m waiting to come in the mail. But if you got friends standing behind the product, I’m sure you could get behind it too. I’m excited to start seeing what DJI is all about!.MasterSpooolVersion: 5.2.0

Amazing CompanyCan’t express enough satisfaction in the quality and technology of the product. Insurance not only affordable, but extremely worth every penny. The DJI folks customer service is not only quick, but highly efficient and the turnaround time for replacement after crashing my drone was just unreal! These guys really have their system down pack and not sure anyone else can compete. Thank you for being such a great company!.Love music 671Version: 4.3.0

DO NOT ORDER ANYTHING OVER $400!!!If your order is over $400 the shipping policy is atrocious and unless you or someone else are willing to sit at home all day on a weekday and wait for it, you have to put in a request with DJI 3 days ahead of the delivery date to have your package held at a FedEx facility for pickup. There is no way to request a delivery time or date and DJI does not care at all for the inconvenience. Other than that the app works great for informational purposes and Affirm is a joke....Sneak FVersion: 3.2.9

DJI StoreIt’s easy to find the drone that best suits your needs in the DJI Store! They provide all the information and statistics about each drone they offer. They include videos of the different drones flying and picture/video capabilities! It’s easy to navigate through all the options and make purchase! I would recommend shopping with DJI Store instead of buying a drone or accessories from a local store..Marine1057Version: 5.0.6

Now With iPad (Landscape) SupportThis updates my review from more that a year ago in which I requested that the developers include landscape mode. Now we have it. Thanks developers. This app allows me to check my orders, coupons available, and new deals. We can even track orders that have been shipped. Previous Review: It has been a year since I sent this note to the developers: Please update to include landscape mode. Many of us use iPads, and only in landscape mode. The lack of that mode makes this app difficult to use in many cases. I use only landscape mode as do many others. I delete apps they do not have that mode. I have many DJI products — they are the best in the business, but this app is substandard..TsetsohVersion: 3.3.0

Replacement PartMy rating is for the ease at which I was able to place my order. What I’m not happy about is that I just bought this battery, used it maybe 5 times and now it’s no longer working. I have not found a forum to return defective battery. But I will continue to scour the site..Paul’s VoiceVersion: 6.0.0

So far so goodI bought a Mavic air 2. Fly more it was a little delayed due to availability. I was compensated for the delay which was a pleasant surprise! Now with the coupon I received and the credit issued I am ordering a smart controller It’s refurbished which is a great option to save even more money. So thanks DJI you’ve helped my down time immensely during this COVID time. And this drone is exceptional!!.Mjk mikeVersion: 3.9.2

Reliable serviceI have used this site many times in the past year and the service has been excellent. The products arrive on schedule and are well-packaged. Shipments are relatively quick since they originate in China, but I perceive no difference in domestic companies. DJI quality is unsurpassed despite claims of others that their products are almost as good..Legal AlVersion: 3.6.2

My time with Dji.I have had a phantom 4 for a very long time. I just ordered a maveric Smaller and a lot of upgrades. I am 72 years old and I feel like I am 20 when I am Flying. Somehow I have lived a lot longer than my old buddy’s We were all in NAM AND I Would lay on my back and watch the fly overs while being shot at. So Dji has givin me a new lease on life. I would never buy any thing else because when you are in your 70,s you need simple. I want to lay on my back and fly with my buddy’s and I talk to them all day. So Dji is worth more than money!!!! Thank you so much. I have many trips I am gong to do with my drone. I hope you are doing the same with your buddy’s:).Wlonnie25Version: 3.5.2

App for DJI StoreThis app for the DJI Store was easy to use. I found what I was looking for quickly. I was able to check out the item, throughly before making a decision to purchase. The cart was easy to find and checking out and paying was simple and easily done. Shopping with this app is highly recommended!.MacmelodyVersion: 4.1.2

Nothing but the best!This will be my second drone I’ve purchased from DJI and the process couldn’t be any easier. The site is laid out perfectly and easy to navigate while giving you any and all of the information you may want or need. Thank you DJI !!.HonackerVersion: 5.9.0

Super easy to use.The app is very easy to navigate, and easy to operate. Deals show up on here just as they do online, and vice-versa. Well constructed, which is nothing less than expect based on the products. Sold by DJI (note... when writing this review, all letters are I. White matching the background. Cannot read what I am typing).Snipez: the mixologistVersion: 3.9.1

Phantom/MavicI have bought the phantom 3 pro, Mavic Air and combo and Mavic 2 Zoom and combo and received all items with in 5 business days of purchase... since their policy requires signature for your item from fedex I could be a problem for some but wasn’t for me and I was amazed how quickly my Zoom was received and it shipped from China!! Great Job!!.GeotuckVersion: 3.4.6

Best devices on the marketI don’t think I have enough room to write the appreciation I have for DJI Products. They are top of the line for any photo/video enthusiasts. The drones and hand helps are by far more superior for the money than any other product. Love their products..Dndjp33Version: 4.2.3

Super easyThis company makes choosing and buying so easy it’s ridiculous. The only hard part is closing the app. There is so much information and comparison data you can spend hours browsing..NomadCountryVersion: 5.1.0

Dji storeI love how this site is laid out! It’s so easy to get updates and peruse for items that I can add on to the 4 drones I’ve purchased from dji. I like that you have everything I could possibly need to make my drone experience extraordinary. Thank you dji.Jamesdean116Version: 4.1.4

US Customs noticeThe DJI Store is great, but I would suggest they post a notice to US customers that if they are individual customers, they may be contacted by FedEX/ Customs (via phone) to fill out and submit an import form before their package is released for domestic shipment..BullputsprdVersion: 5.6.1

Easy to use, products are overpriced. Cheaper options.Easy to use app but you pay for convenience. There are now higher quality options out there with a lower price tag. Hope DJI realizes this and gets ahead of the competition by offering higher quality at a lower price point..Ky_wool123Version: 3.8.9

User FriendlyI really like this site. It’s very easy to navigate and very smart to allow SN copy, when purchasing the DJI refresh. Mobile Phone / Tablet friendly. Thanks DJI for continued quality all around..KradkVersion: 5.1.2

Easy processI have purchased two drones through dji and am very happy with the process. Paid cash for one and financed the other and both transactions were very smooth. Great company a great job.Shawntm1Version: 5.0.4

Faster than websiteQuick easy and efficient. Let’s you know of deals, sometimes better than all other retailers, but always on the bleeding edge of availability if you want the latest and greatest..Carson235Version: 3.6.6

YayYou guys are a bit expensive but I enjoy the products. Really hoping this DJI pocket 2 is worth it. I usually use GoPro products when I’m not flying my mavic mini around. Just felt like comparing them. And I gotta say I’m excited!.Native_cokeVersion: 4.2.0

Mavic Mini PurchasePurchase went smoothly. There is an issue with the site when submitting your address, it states you have exceeded your limit and you must click ok after each number and letter of your address. Looking forward to receiving my drone..NBMavicVersion: 3.8.8

WorksHasn’t been buggy for me at all. Plenty of payment options. Notifications for out of stock items..JmatthesonVersion: 5.6.1

Refresh Program for Action 2Easy to navigate and to have the peace of mind of having a protection program on my brand new Action 2..NoeymadVersion: 5.7.1

Spark extrasDJI has always been great for my wants and needs. How ever at this time there are 3 things that I wanted but not available. I know that I’m not the only one who wants extras for their bird but I have been waiting for almost a month. So I’ll just get what they have and maybe I can get the rest another day. Other than that DJI has been great..Hotplumber66Version: 3.5.6

I would highly recommend DJI!Premium quality service for a premium quality product! If you’re looking for a drone, you can’t mess with a DJI!.Dood dirlVersion: 5.6.1

First time not my lastThe app was super easy to use and I even used the financing part of the app probably the easiest purchase I’ve made.LildubbVersion: 5.1.7

Great Comparisons and Details for BuyingMy experience buying at the DJI store has been educational, easy to navigate and even easier to make an informed buying decision..Breezy HowardVersion: 5.5.0

Placed an orderI used this app to place an order and it was great. Everything I wanted was there and ready for me I was so happy to find what I needed and it was shipped when in days. Thank you so very much..Crazycritter69Version: 2.9.3

Very Efficient Order & Payment ProcessVery straightforward and efficient order and payment process. No wasted screens nor unnecessary steps. Great experience..RobthmVersion: 5.6.1

Don’t push your new modelsEverywhere I look is just the new model popping in front of what I’m looking for and it gets quite annoying. If I want a new model then I obviously know where to get it. Don’t need you guys suggesting it around every corner.NdjurndVersion: 5.6.1

Great marketplaceJust got my drone and wanted a few extra items, very pleased with the ease of ordering off the online store! Will be back soon….Safety GlennVersion: 5.0.6

Coupon N/AI needed to pickup extra propellers for my mini and was offered a 5% coupon, but unfortunately it could not be utilized, but the purchasing experience was satisfactory..CorbamiteVersion: 3.9.1

Easy to navigateSuper easy to find exactly what I wanted, place my purchase, and track my order..JATL2021Version: 5.0.5

Awesome UI and love all the products!I absolutely love DJI and their products I’m the proud owner of two drones now and I love their drone software! Once you go DJI you will never want anything else !.AustinmundaVersion: 5.1.0

Excellent Products / Service / ProcessCan’t ask for anything more. Proud customer since day one!.Dm5272Version: 5.0.9

Love this freaking appProbably one of the best app I’ve ever used! Everything is quick. All the UI are friendly..ApexhousingVersion: 5.2.0

👍Very easy to use and search through products.SimpletrufflesVersion: 5.0.4

App 好赞速度快 容易操作.Bear xingVersion: 6.2.2

I love djiI have never had a bad experience with dji…. I love their products, and service!!! DJI, Don’t ever lose my loyalty!.KibooksVersion: 6.2.2

.Very straight forward to use. Great help along the way if needed aswell :).9361741Version: 6.0.1

LanguesEn navigant sur votre site, certains textes passent de l'allemand, à l'anglais puis retour en français, quelques titres ou informations en Italien. Je vis en Amérique du Nord au Canada dans la province de Québec et je parle FRANÇAIS. Il devient difficile de naviguer dans votre site avec ces changements de langues. Je reçois aussi mes courriels en allemand???.Mémo21Version: 6.2.1

DJI App Store reviewEasy to use app makes it quick and easy to make your purchases..#-1monkeyVersion: 5.1.9

Dji FPVDo you wanna fun ? Do you love speed ? Here we go DJI FPV.SebuwVersion: 5.1.6

DJI appThe DJI app is awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome.Gooddog2005Version: 5.0.9

Great AppGreat app, not just a store, allows sharing of drone photos and has a great customer service portal in app. user interface is also easy to learn and fast.JEFFERYBLACKSTONVersion: 4.1.4

Achat en ligne DJIService de chat très apprécié et rapide..Gpag56Version: 4.1.4

Store is good but the refresh needs of mprovmentWhen i had s a little issue with my dji fpv drone i and I’m a refresh client but it was impossible to get a hold of and then i was told i had to give all of my account info and my phone numberthey said that DJI after sales will call me in about 3 days still haven’t heard from them yet and then i get an email saying i owe them $7 doii.Major GeeVersion: 4.1.4

The best service everSuper fast customer service, highly recommended also very happy with DJI products. Mavic Air 2, smart controller and HD goggles will purchase more in future..UjackA55Version: 4.1.2

Buying propsThere store was good but searching was quite difficult. I wanted mavic mini props but I could never find them until I kept scrolling or typed the “mavic mini props” not mavic props or props.Marco2222678Version: 4.1.4

Great productKeep up the good work.#1 flyerVersion: 4.1.2

Easy to useGreat company to deal with so far and app is well made and easy to use!.Dj big-EVersion: 4.1.1

Good appQuick easy and fast👍🏻.323deuceVersion: 3.9.8

The bestHi! It is my 1st drone DJI mavic mini.. I never ply drone in my life, but i have no problem flying it for the 1st time. The app is easy to use helps me fly like a pro. Support was amazing. For me to fly w/o fear damaging my drone I bought DJI Care Refresh incase bad things happen.. thank you DJI for backing-up your product...Djitim5891Version: 3.7.2

DJI miniReceived 5% coupon but couldn’t use it on this purchase. I am not happy with that as it was good impetus to buy seeing the US - Canada dollar exchange rate..YBelecVersion: 3.9.3

Would not accept address line 1Said too many characters after typing one character.Hij uuhggvfddsVersion: 3.8.8

TopAppli commerciale Très bien faite en espérant que pour gérer nos drones l’investissement sois le même : ).Med92442Version: 3.6.2

Awesome drones for valueI have the TELLO Edu, was going for TELLO edu combo but got confused when shopping, I also have a Propel Snap 2.0 and recommend TELLO for new beginners. I’ve bought 2 Tello if that doesn’t say something. 👍.DraftbcVersion: 3.7.0

LolTook me 5 attempts to get Osmo shield, take my money dangit.DijssjsxjsjsjVersion: 3.6.6

I love DJI they are the best when it comes to drones5stars.BuutcvjhggbkgfcvbhgccchfVersion: 3.6.2

Great!Great company ! Great products ! Great Staff ! Great Service ! GREAT.DukesterHFXVersion: 3.6.2

ServiceVery good and very fast.Edu_69Version: 3.5.4

Great appAlthough you overestimate the intellectual power of most Canadians who are too busy memorizing the 72 new gender words to learn French..ThingscouldbebetterVersion: 3.4.4

GreatCool app 👌🏻.Jped.caVersion: 2.2.3

Canadiens Français pour ce site ?Je mettrai 5 étoiles quand ce site sera en français ! Le Canada n’est pas qu’Anglophone mais aussi Francophone, et il sera fort apprécié d’utiliser vos produits et services tout en Français... Je possède déjà un Mavic Pro et une Osmo Mobile 2... Merci et Au Plaisir de voir cette application en Français ! Daniel Lacroix.DanLac64Version: 3.1.2

French Canada SupportUpdate: last update give support for French France but not Canada???? It will be a 5 Stars when French Canada language will be support! Otherwise, this App is easy to use! :).MartinD21Version: 2.9.8

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DJI Store – Try Virtual Flight Negative Reviews

Shipping times are terribleI have bought almost every product dji offers. With that being said I just ordered the new charge case for the Osmo Pocket and also added two other items to order which showed all in stock. So again at time of payment and order they all show in stock. Today was 15 days and 10 business days after purchase that they said it would go out for delivery and than take another 3-5 days for delivery. When I checked it was still showing in awaiting shipment status so I text them for them to tell me it is delayed due to a lot of orders world wide and they do not have a ship date st this point. Okay so when you place an order with a company that show in stock items how can it take 15 days to pack and ship okay even with that they didn’t email or anything to let me know it will be delayed nor provided any other solution or discount for this problem. I love the products from drones to Osmo Pocket but shipping and communication with in stock items are always a problem which makes no sense. I know this is petty but I must have spent over 10k with dji since I started doing business with them and look forward to the items coming at a ordinary time. So the app is find it’s just the delivery and customer communication is terrible!.Repete26Version: 3.3.8

Want to even fly your new drone? Think againI bought the mavic mini bundle that comes with everything you might need, the drone, the charging dome, usb cables you name it except the one thing you might need to actually charge your drone.. the power supply brick. Neither the mini nor the mini 2 come with this and the brick that is required. None of my pre existing Apple bricks are the correct wattage or amperage. Do I want to risk using something when I don’t know if it will charge properly? not really. I asked their support team if the Apple charger was safe to use.. they didn’t answer my question and simply told me the brick does not come with a power supply brick because “it is a popular item so it is not included because it is a popular accessory” oh really? The item that is needed to charge your product is popular? So if you want this item directly from them it will cost you an extra $15 plus shipping after already spending a few hundred on the drone..Nikolai_808Version: 4.1.4

MisleadingI love DJI and their products but this marketing campaign is way out of character. It feels like a bait and switch to get downloads and that is just frustrating. Hopefully it’s not a sign of the direction the rest of the company is going. The lie - they do indeed get you 2 $10 coupons when you download. One requires you to buy over $450 in drones or gimbals, the other requires you to spend more than $100. Total BS to think you’ll get the discounts for downloading and see that there are big strings attached. Anything you buy from DJI will cost enough that these caveats are just annoying. Hoping this kind of junk stops. I’ll be deleting the app for now..FwellsreviewVersion: 3.3.0

Fast and easy check out and the whole app mapI rated 5 stars after placing an order on the dji store app. But I’m trying to communicate with dji representatives to expedite or hold a package at fedex facility but there is no success. Been talking to new representative every day. Strange when you pay $699+ for a product and it getting delivered by the cheapest home delivery and can’t even get to hold the package. I’m afraid to lose the package since I’m not home everyday until 9 pm and fedex delivers until 4 pm. DJI should improve their logistics..RBTHL1Version: 4.1.1

Leave my sound aloneI’m listening to music ON THIS PHONE and when I opened your app my music stopped. Why did you take over sound? Other apps do this just fine, including other media-centric apps. Take a look at Instagram. It can play sound just fine even when I’m also listening to music. This is a MOBILE app and many people also listen to music or podcasts while using other apps..QuinojeVersion: 7.0.5

Not user friendlyWhile placing the order, your system kept asking me to order additional stuff. I ordered all of the necessary fly away kit. The drone the RC, the carring case all of the all of the smart batteries, the charger, the propellers. And then it asked me if needed the extra kit again. I just purchased it. I hope the DJI Mini 3 pro is better then the website..ErncasiVersion: 5.7.3

If you want an outdated drone, you’ve come to the right place.Guaranteed that within a few months of buying their latest and greatest, a better cheaper model will be released. I’d love to see existing models last longer with more frequent software improvements. Just a crappy feeling..JazzCriticVersion: 6.7.0

Easy to use. But limited.Your prices are literally double that of the manufacturer’s website. Hey DJI. Maybe you should hire people that can actually read and write English. This app and all your “review testers” have atrocious grammatical capabilities. I just saw an article where there was four times they spelled “photos” as “fotos” and “fotagraffy”. That shows me you’re just in it for dollars and keeping your quota of idiots on hand..Critic.of.the.appsVersion: 3.8.2

ComplicatedNot only was it difficult it took 3 calls to DJI and was difficult entering all the data in forms where the print was so faint on screen it was barely readable. Live in Canada and purchased while in USA for a month. Could not use my Canadian address to register for DJI Refresh unless using a USA address..DonjwVersion: 5.7.3

Paiement déjà effectué, vérifié S.V.P.Bonjour, on ne peux rien écrire parce on ne vois rien.Normand le géantVersion: 5.0.6

Notifications are just adsApp now often forced ads and promotions through the notifications..Cody .T.Version: 5.0.4

Just a link to their storeNo “big” savings, and not worth purchasing - at all. Wish I could get a refund..WolfeyezVersion: 3.3.8

No English option for CanadaI agree needs to be updated to English for CDN App Store download, this is brutal!!!.Mardini76Version: 3.3.4

New update no goodOk you update the app but it’s still not usefull to 80% of Canadians as it’s in French. Garbage give an option for English. Stop wasting everyone’s time.DataaVersion: 3.3.4

Dji StoreDude your apps is French can you pls ad english language so everyone can understand 🙄.Tiny-TechVersion: 3.3.4

CANADA is not FranceSorry I know a few words of French but of the 33 million people in Canada, 30 million SPEAK ENGLISH. DJI really? You only want to sell in Quebec?.635DanVersion: 3.3.2

PIECE OF CRAPThis is the worst experienc e ever in downloading an app and i ahve no idea what they will be doing with my data. I am from canad and they showed me an ad that promissed 10$ by downloading teh app and i went for it like a fool, downloded the app and no 10$ , contacted them which took me 30 min and now they claimed it ios only for US, if this is ofr us, why are you showing the add in canada??? why this was not marked??.JbrahimVersion: 3.3.0

FrenchI need English in Canada or an option to change language..FungutyredVersion: 3.3.0

Canada is not all French!!!!There is only 1 province ( 1 state )that has French. That is Quebec and no one cares. English is the default for Canada!!!! At the very least give the option for English.Ventura0163Version: 3.3.0

FrenchSeriously, why only French in Canada without the option of English?.ThoughtsofimaginationVersion: 3.3.0

Need EnglishWhy French? Where’s the English?.Mot's123Version: 3.2.9

DummiesWhy the hell would you set the language to French to begin with, no one wants that.. keep it simple keep it English.!!.TborghesiVersion: 3.2.9

SalutIl manque beaucoup d’informations en français.Le contrebandierVersion: 3.1.1

Disappointing discoveryThis app is basically the DJI website in an app. If you watch the video it has all these wonderful discovery experience features including finding someone/Group locally to fly with. Learning tips from the experts...Can't find that feature anywhere in App. The store listings are basically blank except for the big cities. The dealer in London On nowhere to be found. It's just full of products to buy. Not ready for prime time as usual with DJI.IMachappyboyVersion: 2.3.1

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