DJI Mimo Customer Service

DJI Mimo Positive Reviews

Almost good…I bought my Dji OM 6 few days ago, and to be honest I was disappointed. I had a lot of DJI drones, Mavic, Phantom and even the Inspire series and I still use them. Apps made for them are really good with lots of different settings and features. I bought the OM 6 to use it with my 15 Pro Max, only to find that the Apple ProRes LOG is not supported by the app. I know I could use it with default camera app but then I lose the ActiveTrack function which is really useful since I film myself. Thankfully in this update, we have Apple Watch support so the gimbal can be controlled by the watch, but there’s a lot more functions that are still needed. I understand that the gimbal is made to be esay to use for everyone but I would like to have some sort of “Pro” mode in the app, where I can fine tune gimbal movement like I can on the drones, also fine tune the tracking movement… And please, add Apple ProRes LOG support, I’m sure that I’m not the only one that wants this. The Apple Watch feature is very good, keep up the good work!.Joksimovic LazarVersion: 2.0.4

Great product, not so great software.I really love the DJI OM 4, it does its job really well for what a gimbal should do. However, if you want to use any of the "cool" gimbal features, you need to use this app. Don't get me wrong, most of these features work well, but I found the app to be a bit limiting. For starters, EIS is disabled when recording 4k 60 FPS with the MIMO app, so the video ends up not as smooth as using the native camera app+the gimbal. However, you do lose features only possible through the mimo app, like active track. This brings me to my next issue, the active track. It works really well, but doesn't allow you to tweak any characteristics of the auto track. I would like to use this feature to record my workouts/skatebord videos from a tripod, but the active track is just a bit too sensitive and I wish we could lock the tilt while using active track. I noticed even if I set the gimbal to tilt locked mode, active track overrides that setting. I will still use the product for other things, but I'd use it so much more if we could have some more expansive customization. The software and hardware are more than capable..Johnjo RigueraVersion: 1.5.4

UPDATE ADDED to Buggy, keeps crashing, causes a click with mounted microphoneThe DJI OSMO MOBILE 3 came highly recommended, and isn’t cheap. It’s great in theory. But the app keeps closing on me! Constantly! I’ve tried all the workarounds, still happens. Worse yet, I bought a pricey microphone that mounts in the lightning port. There is a click at the beginning of any video, very distracting when stringing them together. This does not happen when using the camera app on the iPhone, but then you can’t use all of the features of the Mobile 3. I’m not happy! UPDATE-after hours of experimenting, it turns out that the Shure MV88 microphone does not play well with the DJI app. When the microphone was attached, app crashed constantly, and had a popping sound at the beginning of each video. Remove the microphone and VOILA! Works like a charm. I’m happy with DJI OSMO MOBILE 3, returning the $150 microphone and using Apple earbuds instead..Back to life!Version: 1.3.1

DJI OSMO vs Insta360 FlowI got the DJI OSMO SE for Christmas. It was great especially since I have no experience with such a product. However, I wanted to create content so needed the extension. That led me to dive into reviews and information with comparisons of mainly two gimbals. Some reviews as recent as within the last 6 months (mid 2023) had a lot of valid information that led to me sending the DJI Osmo SE back and opting for the Insta360 Flow. None of the reviews would prepare me for what I ran into this morning. I have spent all of 5 hours with the Flow this morning. The software for the app is unclear, confusing, & lacks clear directions to get started. I went back to the DJI app and compared just the apps and was amazed with how simple it was in comparison. That’s just the software; the hardware and simplicity, even though confusing at first, is so much better on the DJI. The device folds and closes and opens and erects as smooth as it gets. And the Insta360 Flow collapses and glitches out like it’s got a virus or confused. (Yes, I updated the software.) I am disappointed that I didn’t just go with the DJI Osmo Mobil 6. If I decide to change instead of giving up on the venture all together, I will do an appropriate review of the unboxing & software setup of both so that everyone can see the comparison and appreciate the clear and concise instructions in DJI software and hardware and the other guys..VibrantVibezVersion: 1.11.6

Mobile 6 mimo app mobile device capabilitiesI’ve had the gimbal for over a year and the main issue I have is the inability to use the devices freely as if idk I owned them. Instead I’m only able to use each device with restrictions and what each manufacturer chooses to be accessible. This is a serious problem when company’s portray their products as for sale when you aren’t buying something that you will be able to use to its fullest extent of capabilities. Like buying a phone for the cameras ability to realize you actually are locked out from adjusting settings necessary to make full use of the camera. Dji says it’s Samsung not allowing complete access to their cameras features to work with mimo app and the gimbal but you can’t use any of the gimbals features without using the app. Either way there shouldn’t be any restrictions as to using the device for what it is capable of and in a way that’s not for the purposes of harming either company.DukedukedemVersion: 2.1.8

MIMO needs lots of workDuring the quarantine I really wanted to better my video skills and what better way to do that than with the OSMO Mobile 3? Well as other reviews have said the Story mode option is very limiting and it’s doesn’t allow users to change the text which is counterproductive. I also don’t like that after every story it HAS to say DJI or have a watermark. It’s not a trial version. We should have the option to choose how long each clip runs for. Not only that, because all of my files in my phone upload to iCloud, after a day I’m not able to edit anything because “iCloud files are not supported” and it keeps telling me to “download the files first”. I have over 17gb of files in the cloud and I’m not putting that back on my phone for Apple to tell me I don’t have enough storage. Smh if any developers are reading this, please fix this on the next update so that users can download videos that are still in their camera roll and in iCloud to edit..YoudlynVersion: 1.2.24

I have been able to create epic cinematic content using Osmo 4, 5 & 6+ this app.I have about a dozen or so dji products(mavic pro,2,3, mavic air, air 2/s, osmo’s 4, 5 & 6, mini2,3 & 4, i have a Matrice 300rtk with L2 lidar, H20t & corning hyperspectral, fov avaras 1&2… that i use for various things from documenting my kids growing up, to client music videos, commercials, and even to record contract musicians for global distribution (mic 2) living ion the big island of Hawaii; I have taken dji products to the very limit of what I thought possible and to be fair, they are simply the world’s highest quality, easiest to use and the most rugged tech gear you can get across the board. I have autels newest evo max 4t and it’s great but it’s still lacking the consistency that dji provides in their products. this software had vastly improved over the years. keep it up guys..Your mom's new 'friend'Version: 2.1.4

Limitations in Story ModeDespite the DJI Mimo main page advertising several “Story” mode videos created with an Osmo 3 Mobile, which are over a minute long, I am only able to create stories with 4 short videos - about 11-19s for most of them. This seems silly. Can’t I make a longer story?! It’s arguably one of the most fun features with so much potential but it’s so limiting right now. I would also like to be able to customize the text on the templates. I don’t need Chinese print and would like to add my own words... can’t do it in the Custom mode either. I want to be excited about Story mode but have a feeling I’m gonna get real bored with making 11s videos over and over. Also, I’d love to be able to make stories with EXISTING photos/videos. Right now it requires that I launch into story mode and film from there. Why can’t I use videos from my album (in the app even) and make a story from them?!.KaitttttttttLVersion: 1.2.17

Dope conceptI love the Gimbal itself provides amazing content WHEN using the native iPhone camera. Using the dji mimo app to record provides shaky clips at first I thought it was just me until I did some research and seen it was just the DJI app. Also the motionlapse I set it up for a 5 min time lapse with given points and it gives me a 0.1 sec motion lapse then I thought maybe 5 min isn’t long enough so I bumped the time up to 10 min and still same thing 0.1 sec time lapse.. So I tried a time lapse in the native iPhone app and only left it for like 3 min or so definitely not as long as I left it while I was shooting on the DJI app and the 3 min gave me a beautiful 20 sec clip. The Gimbal itself is amazing doe. Just some of the features in the app need to be fixed..LITTLE A BOIIVersion: 1.5.11

I love how good this makes me lookDJI Pocket 3 Review: A Game-Changer for Professional-Looking Videos I absolutely love the DJI Pocket 3! This tiny powerhouse has completely transformed the way I create videos. Its compact design makes it incredibly convenient to carry around, yet it doesn’t compromise on quality or features. The stabilized 4K footage is stunningly smooth and crisp, instantly elevating the professionalism of my videos. The intelligent shooting modes, like ActiveTrack and motion-lapse, make it so much easier to capture dynamic and engaging content without needing a separate crew or complicated gear. The built-in mic delivers surprisingly good audio, and with the wireless mic accessory, it’s even better for on-the-go vlogging or interviews. Battery life is solid, and the touch screen is intuitive, allowing for quick adjustments on the fly. I’m especially impressed by how seamlessly it integrates with the DJI Mimo app for editing and sharing videos in real-time. For anyone looking to level up their content creation, whether for social media, vlogs, or even professional projects, the DJI Pocket 3 is worth every penny. It’s the ultimate tool for creating polished, high-quality videos effortlessly!.DrjasonwestVersion: 2.1.12

Mostly good but a few important issues to work outApp is ok, but i have a couple of issues that wish would get resolved. 1) story mode sounds great. But still lacks functionality because you can’t customize the music or the words that appear on the screen. Also, i’ve followed the steps to remove the watermark at it does not work. This alone is a no go for me with using story mode. This is not a “trial version”, I paid money for the DJI device. 2) desperately needs an iPad version. It would be much more useful if we can choose to either use the iPhone for some quick edits, but also use the iPad to take advantage of the larger screen. 3) is it possible to add story mode (once those issues in #1 are fixed) to the osmo action as well? Once those other issues get fixed, i’d love to use the feature with my osmo mobile 3 and my osmo action.ABAT1023Version: 1.2.24

Disappointed and confused, such is 2020I bought an OSMO Mobile 3 to use with my then iPhone XS Max. MIMO is the software that comes with the gimbal. Fast forward to December 25th 2020. I set up my OSMO to use as a tripod and fire up the MIMO to record my daughters opening their presents. I’m now using an iPhone 12 Pro Max. The recording starts and runs for 5-10 minutes. The girls finish opening their gifts and I stop the recording. THEN comes the disappointment. The recording is gone. It’s missing. Not in the app or the camera roll. I could cry because I had one job, record Christmas morning and the app failed me. The confusion is that when I contacted DJI support in the app they forwarded a list of phones support and it stopped at XS Max. This is confusing to me because MIMO is updated to use the latest iOS 14. The OSMO is just a gimbal. I wasn’t trying to use an of the features of MIMO outside of recording. So what exactly isn’t supported? Are all iPhones after XS Max using OSMO and the MIMO software unsupported? Before chatting with support I attempted to record summary videos. Those attempts were produced varying results. Some of the videos were lost. I ended up using the OSMO and the iPhone’s native video app because I knew that worked. Just a real disappointment..Blues5150Version: 1.5.8

Very pleased with Osmo Pocket and Mimo app so farI purchased my Osmo Pocket at the Apple Store in San Luis Obispo, CA, a couple of weeks ago, and I think it a great device. I haven’t mastered the app yet, but It’s working quite well for me so far. The one thing I would like is for it to capture all EXIF/meta-data about a photo and video when using the OP connected to the phone. If it already does, that’s great. However, I haven’t discovered this capability yet if the app does this. For anyone who are concerned about the OP not connecting with the iPhone when the phone’s in a protective case, I solved this by buying a IPHONE 8 PLUS SI CASE. It’s cutout at the bottom is large enough that OP connect with the phone perfectly. Also, to secure the OP when tethered with my iPhone 7+, I bought the RCGEEK Phone Mount that’s compatible with OSMO Pocket. It has an accessory mount with aluminum quick release and magnet to keep it tightly fixed to the bracket. It has cold shoe accessory adapter for an external microphone and a 1/4” screw hole for tripod mounting..RansteinVersion: 1.1.0

Better than GoProI’ve had at least five generation of the GoPro and I mainly only bought because I wanted something compact and easy to carry, so I always ended up being loyal to GoPro. Regardless of the generation I had, I’ve always had an issue with the performance, as it would overheat easily. Also, GoPro has the tendency to lag and it is something I have not experienced yet with DJI. I travel quite often and I am not the most graceful camera owner, so I’ve always needed something durable for a camera. Well, my new DJI fulfill everything I need. I’m so excited and this is by far the best camera I have ever owned..Ica TacomaDeCasaVersion: 2.1.8

Amazing Tech, Seamless Experience!DJI has completely transformed my perspective on drones and camera technology. From their intuitive app interface to the unmatched quality of their hardware, DJI sets the standard for innovation and reliability. The app makes it incredibly easy to control your drone, with real-time video streaming, responsive controls, and robust flight planning features. The tutorials are clear and beginner-friendly, and advanced users will appreciate the customizability and depth. The hardware is equally impressive—stunning 4K footage, reliable obstacle avoidance, and long battery life make every flight a joy. Whether you’re a filmmaker, adventurer, or hobbyist, DJI delivers tools that unlock your creative potential. Customer service has also been outstanding. Any time I’ve had questions or needed help, the DJI team responded quickly and professionally. Highly recommend to anyone looking to elevate their aerial photography or videography game. Worth every penny!.RaCool 2016Version: 2.1.4

Mimo App is not very UsefulI love the Gimbal, but the Mimo app is lacking features that makes it better than the native camera app. FaceTracking is awesome! But it can only be used in the Mimo app. I can’t use facetracking when I use my iPhone 12 Pro Max as a webcam during Zoom meetings at work. This makes the gimbal no more useful than a block of wood when it comes to utilizing it for Zoom meetings. My suggestion is to allow FaceTracking to run in Mimo app when it is a background process. This way, I can set FaceTracking, and run it in the background while my webcam app is running during zoom meeting. This gimbal can have multiple uses other than photo/videography, but the Mimo app currently retards it’s capabilities..RickrollUVersion: 1.5.18

Drains battery fastTravelers beware! I bought this for my upcoming trip to NYC. I was really excited to use all of the features and they work really well. Although it might use a little modification for iphone12promax, it does the job, most specifically for 1.0 lens. However, sometimes the gimbal can be seen when panning with a 0.5 lens. It also drains iPhone’s battery so hard that I have to charge my phone in between destinations. One time I was not able to prepare for it so I did not bring my charger. Later on that day, phone is dead, no memories, no way to book an Uber because my phone was dead. The gimbal itself can last the whole day, but the app is a letdown..Loser drinkerVersion: 1.7.15

Usable, but some rough edges.My main complaint is the constant reconnecting to the device. Every time you close the app, it needs to reconnect to the device. Sometimes you can see it tries to automatically connect, but that attempt always fails for me. This means you have to wait for the auto attempt to fail, then connect manually anyway. The other complaint is that the gimbal controls can have a mind of their own. Sometimes it feels like the camera doesn’t want to move in a specific direction. If this is because of the follow settings, that should be indicated by the gimbal control itself (maybe not showing the arrows for locked axis).VinceppVersion: 1.7.8

Missing one critical timelapse feature!I just got this and think it is quite fantastic in a relatively inexpensive device, but I do have one minor suggestion that appears to have been requested by others for years on the DJI forum and hasn’t been addressed. In timelapse mode, the slowest shutter available is 1/25. In photo mode, it is 1 second. Why the difference? Many experienced timelapse shooters like to shoot in shutter speeds slower than 1/25 to capture star trails, smeared water effects, light streaks, etc., none of which is now possible. This seems like a very minor fix that would make a lot of timelapse shooters happy. It would certainly bump my rating up to a 5 star review!.ChiehoffVersion: 1.11.3

Outstanding App for making quick shoots happenColor me impressed, I like this app. Obviously I got this app because I own an Osmo Mobile 3. I put it through a pretty hefty workload today and it was perfect. The weight was right (matched to my SE 2020) and the controls were smooth. But the footage? Yeah. It’s good. I’m proficient with Filmic Pro, and I know I can rely on it to make some great footage. The DJI app blew my expectations away. Other than minor frame rate/shutter mismatches, everything was smooth. Files were decently sized and easy to work with on my post workflow. Keep up the good work..Gallison83Version: 1.6.6

OSMO actioon 3 camera basicI have been using it for almost two years and I have been quite satified with the quality of thd pictures and videos it has given me. Its vibration reduction featue is superb and smooths out the shots I take when riding my bike. The additional or improved features that I like to see on the camera are; smoother operating on and off buttons with the the case that comes with it; basic photo and video editing functions on the camera ; The magnetic attachment is not easy to take off, but, it is not a serious impedement..ChemorouVersion: 2.1.1

Makes Content Creation EasierI use the DJI Mimo app for my iPhone gimbal as well as the DJI Action 5 camera. So far it's done everything I've needed to do. And I haven't had any real issues with it. Every once in a while when I'm using my DJI gimbal with my iPhone I have to reset the phone on the gimbal because some of the features don't work. That has been my only "hiccup" with this app. One of my favorite features of this app is being able to transfer my videos to my phone for posting on social media quickly!.GregramerVersion: 2.1.12

Add text/font to Album Folder Editing Features, not EditorIt would be nice to be able to add text to a video where I’m editing it under the “Album” Editing Features where color and crop in it already, instead of having to go to the “Editor” folder! For long videos it takes a good 20 minutes to safe a video in 4k, so it would be nice to have the add the text feature as part of the edit in the “Album”, instead of having to do the editing twice in two different folders because only one has the text and having to save the same video for 40plus minutes! Very inconvenient and timely!.SweetPear345Version: 2.0.0

Sweet appSweet app , for the fella that can’t add photos and videos to his story , very easy just open the app hit the button with film and plus this will take you to your album , can’t believe you rated it 3 stars because you don’t understand the icons and what they do ? Then write a entire review based on something that it in fact does do , you just can’t figure it out , so you penalize the developer with a 3 star , you have no clue ! Go pro rarely updates DJI has released 4-5 updates compared to go pros and DJI only has 1 action cam but release way more updates!.Dewroc6Version: 1.2.24

Not great, but it will have to do.The gadget itself is fine. Not crazy about having to memorize so many different button uses. But specifically about the app, it freezes a LOT! And I thought I was still recording, but it wasn’t. Which means I needed to re-record a ton of footage and waste a lot of time. If there’s a limit to how many seconds you can record at a time, there should be an indication on the app. Something that says “please wait” or three dots or something to indicate there’s a problem with the actual recording. I got the device to save time while recording real estate videos. But, I’m not impressed so far..LakayembahphotoVersion: 1.7.23

First DJI product reviewJust got the DJI Osmo 6. Overall great product and a lot of the issues people have can be solved with tuning features in app. The app is easy to use and I understand you need it to access all the features, but that is where the product and app lack overall. I’d like to use the product to track my face while FaceTiming with friends and family and from what I can tell, you can’t do that. Even if I can’t use all the features with the Apple’s own apps I understand. Other than that it’s good. a strict A- for now....terriblecustomerservice..Version: 1.8.8

Updated reviewI had a bunch of issues with my app after upgrading to iOS 17.1. Gimbal stopped working correctly. Ended up having to delete the app and reinstall it. After doing so I had the active track function start working again. It had been locking up every time I tried to use it. That seems to be fixed now. I hope I will not get the memory error that said phone storage full. Only time will tell. Seems to be better after delete and reinstall..Dom2605Version: 1.11.6

Doesn't work with native cam appSince Apple has allowed this app in the App Store I'm assuming it's been thoroughly inspected for any potential security risks. Nevertheless, the controversy surrounding DJI products potentially being used as spyware sending data to the Chinese government is enough to turn me off whether such allegations have been substantiated or not. In order to use certain features you must give permission for precise location. Why do you need my 'precise' location? I'm starting to think I should've gone with the Instaflow 360. Google still does not permit this app in its app store..Eurodance 4evrVersion: 2.1.4

OM 4 won’t connect.I got my new OM 4 today. Now I can’t connect it with Mimo app. Bluetooth is fine. Connects no problem with Filmic Pro. It worked fine with OM 3. This sucks..RedwineshirazVersion: 1.4.0

Anamorphic lense with DJI MIMOHi, Does he have an option on your app for a shooting with anamorphic lense (like on the “MOMENT” app)? Adapting the shooting image for that kind of lense? Thank you.JipidestayVersion: 1.2.13

Can’t Scale Video in latest updateFor some reason I cannot scale (un-zoom) a video in the Template Editor. When I try this, I get a 0% message and nothing happens. App freezes.RadioAudiVersion: 1.7.12

Invisi stickHave an Osmo 4 Action. Invisi Stick does not appear on the app. Have updated camera and app, tried numerous vids.$!UW photographyVersion: 2.1.4

It just workFlawless application, no glitches, it just works.Geani66Version: 2.1.4

Selfie FlipPlease fix Selfie Flip. Its not working again..LarlarghostVersion: 2.1.3

ImpressiveI enjoy the freedom allowed by the app channeled through the phone’s interface to create content.Kontent EngineeringVersion: 2.1.4

@Perr1cLove it.P.CyrusVersion: 2.1.3

Great app. Not perfect.Has lots of options that open up the features of the camera. But, it makes my phone heat up a lot and doesn’t always work completely.Horse121314141516Version: 2.1.3

Gamepad missing :-(Hi, Your app is great, but is miss a gamepad utilities for your osmo pocket 3. With a gamepad a more utilities for tracking movement in action for use on car or wiral cablecam. Thank’s.Bill TobossVersion: 2.0.8

AmazingAmazing software and gadget for all video creators novice or experienced, this DJI osmo pocket 3 deserves its place in the marketplace..BigMovicVersion: 2.1.3

4kI would say this camera needs just the 4 k in vertical.Cine.yassVersion: 2.1.3

Game changerThe Pocket 3 has been a new addition to my collection of camera gear. The camera is so versatile and offers so many options for a creator. The app makes it easy to transfer my files over to my phone seamlessly so I can get right to editing. The app is a fantastic tool for setting up my composition and use it as a remote control. It really is a game changer for me.Dave C BenedictVersion: 2.1.2

Super appli DJIFacile de transférer les photos et vidéos de l’Osmo au téléphone ! C’est vraiment génial 🙌🏻.CathdupontVersion: 2.1.2

Tablette ?!?Sur ma tablette, (iPad Air 5e gen.) mpossible de placer du bon côté..Chami ShawVersion: 1.8.14

My only real issue is TimelapseThe only frustration I’ve encountered is that when a Timelapse completes it resets the gimbal. There have been so many instances in which I’ve started a Timelapse and didn’t time it well. If the app would have concluded the Timelapse, but remained in the end position I could have started a new one instantly and cut the two videos together later for a seamless continuation. For example. Say I start a sunset Timelapse that starts in the sky and tracks the sun over 50 min. But, at end I realize I need another 10 minutes to really capture the shot. If the software simply froze the gimbal in the end position I could start a new Timelapse and get the shot. Currently it displays a confirmation message then automatically resets the gimble to the start. There is therefore no way to align it back for a seamless cut. It is a small thing, but a quality of life improvement that would have saved some of my shots..Imperial_WalkerVersion: 2.0.4

First monthLots to learn in this app. I would love the option for larger screen controls. The print is very small to not impose on the images. But too small to hit with your fingers is just too small. The target trigger is super easy to use. When filming yourself on the tripod I found the three main buttons felt the same so I had to go behind to start and stop. A real wish would be for an Apple Watch app that I could control the gimbal from when self filming. I’m still getting familiar with all the video modes. They all work as promised. I just need to get some practice so I can remember how when the opportunity arises. More later..Dave1961CanadaVersion: 1.12.0

Goodｙｏｓｈｉ.Love filmingVersion: 1.11.6

Best Gimbal Ever for IPhone 15 Pro MaxI bought the DJI OSMO 6 after owning the OM150 from 2016 and the changes are mind blowingly amazing. The improvements make the package work like a PRO…and so so easy to use now. Keep up the great products DJI 👍😎 BBKING.BB&LIZVersion: 1.11.3

Lots of Features to Discover as a Beginner!Writing a review specifically to thank Boztisd for providing a solution to my only issue: downloading the videos from my Osmo Pocket 3 to my iPhone 13 Pro. All firmware is up to date and the solution is to just download on airplane mode! Not the most ideal fix, but an easy enough fix that I am satisfied! :-) thank again.EebzieVersion: 1.11.0

Pro on locationI shoot my content on the Action 3, trim it on the app, download it directly into another editing app on my tablet, color grade (fix the colors as I wish) and send it off to the agency that sells my footage. For me the app provides a smooth work flow an easy way to go from camera to final de$tination. I just have to figure out how to clear the downloads on the app as not to fill up my tablet storage. Dec 2022..ZoranmilichVersion: 1.8.8

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.10.1

DJI Mimo Negative Reviews

HorribleThey advertise that the DJI OM4 can track pets with active track 3.0. That’s a lie. All the active track will do is actively loose your subject. The dog can walk around, towards you or past you. The camera with twitch around quickly instead of get a steady follow and often just loose the subject pretty much every time. Doesn’t matter if the gimbal is being held or on a tripod and stationary. If your dog is sitting still and looking around the room the gimbal will twitch the camera back and forth so you won’t get a steady shot. I’ve set the gimbal on a table with the tripod and it still bounces around. Worse yet, if you try to go to the forum and ask for help you can’t even post until you “earn points”! This is absolutely ridiculous and unacceptable. Eventually I was able to contact customer support to ask for help after digging around their website for ever because they don’t make it easy to contact anyone or ask any questions in a timely manner. I had already made sure the firmware was up to date and did a configuration. The advice of the support team was to return the product and get a new one because it was faulty. So I did. This one has the SAME ISSUE! I don’t know if it’s a bug, or a mechanical failure on the device. Either way, I’ll be returning it today and never buying any product from this company ever again..Caliise bVersion: 1.5.18

Meh, sorta good.Had to download to use with the Dji Osmo 3 Gimbal. The app can only be used when connected to the phone and gimbal. The “Story Mode” is extremely limited with poor music selections that sound canned & outdated. Zero aftermarket support is offered so you are forced to use this app if you plan on using the internal features. The double trigger tap that redirects the gimbal moves at one speed only. So if you have pan/tilt/etc. set to slow and you want to recenter the end of your shot will be out of sync. Please fix this. All in all, using the gimbal with the iPhone 11 Pro Max the experience is very “meh”. Despite having balanced my phone often times the app will tell me that my phone is off balance with a pop up screen that blocks my shot view. Time lapse is limited to a condensed 40 seconds, why? The gimbal is decent but definitely built for a Vlogger and not someone hoping to capture cinematic shots. I hope to see improvements and integration from other apps in the near future. Will update review as the Dji Osmo 3 experience grows. Also, please remove the words from the canned story options..Set fire to everythingVersion: 1.3.4

Osmo 4 & MimoI just started using my Osmo 4 and I love it. The one thing I don’t like is the app I have to use to get all its features to work. 1 out of every 10 or 15 videos will not save when recorded on this app. I have been extremely disappointed at times because of this. It’s has lead to me losing a 20 minute priceless family video. I sat there completely helpless, frustrated and sad that I’ll never be able to replay that again. The home screen of the app is cluttered. When I open the app I want to get straight to shooting so I don’t miss a beat. I don’t want to open the app and have to navigate to record a video each time. If I want to see other creator’s videos I would much rather have it on an explorer tab or some thing. I don’t want it on the homepage. I also don’t care for the fact that it looks like they’re advertising their other products at the top of the homepage either. If my experience with the platform was entirely positive that would incentivize me to purchase another one of their products more than an advertisement taking up the top half of an app ever would. I get it, they’re trying to make this into a more social/sharing app than the Nikon SnapBridge’s of the world. But it just ruins the experience to me. I want more more streamlined app. I love the product which is why the review isn’t a one star. If I had the option to use another app I would never use this one..Marco!!!!Version: 1.5.4

DisappointedSpent $500 on this device and it hasn’t worked since day 1. At first it was just getting really hot when I would turn it on, customer service said it was because it was new. It was so complicated to set up that I kept walking away… by the time I figured out you need to update it before you even start my 15 day return limit was up. Customer support just sends you screenshots of the troubleshooting they’re given and links to updates to weird third party sites (who end up saying access is denied anyway). I’ve been advised I can put in a work order (for a product that never worked). I would definitely go with a different company, what’s there point on buying an expensive product that doesn’t work. Summary: it was expensive and I haven’t even been able to use to because of so many steps and updates that won’t go through and no one actually able to help…I just finished filing the work order and it says I may be responsible to pay $65/hr to repair it.Rebecca De ForeestVersion: 1.5.16

Needs some refinementSeveral things I think that could make this better. 1. Allow user to set defaults. It seems like every time I go start shooting I need to reset the settings. Like the one press active track. Don’t know why but every time I start shooting, I need to reset this setting. And stuff like being able to set it to automatically start in landscape mode vs portrait. The last thing this world needs is more video shot in portrait mode. Why should I have to have it start in portrait mode by default? All of the main settings the user should be allowed to set defaults for. Right now it seems like it starts up with random settings. Ones I wasn’t even using during my last session. 2. Make the camera app the main part of the app vs starting in advertisement mode. The videos and informational stuff should be in the background or something people can go to for reference and the camera app should be at the forefront of the app itself. 3. Last but not least, DJI needs to be quicker to offer updates to support the latest phone models. Shooting with an iPhone Pro Max currently. Phone was released September 20th. It’s December. The update to support the wide angle lens should’ve been release months ago. Right now if I want to use the wide angle lens I need to switch to the iPhone camera app. This should’ve been addressed by now..WrxifiedVersion: 1.2.12

It won’t connect to my Action 4 after activationSo the good news was that the app connected and activated the Action 4. The camera works and it seems to have the latest firmware. And now it won’t connect. It gives the option, tries, and silently fails. It wasn’t particularly keen on the 1.1 gig app which seems to access a half dozen domains every time you open it, I guess the app made the decision for me. It’s been deleted. The hardware seem top notch; I really like this camera. But it’s going to be plugged in via a USB cable to transfer data and will likely never see the app again. DJI, a way to upgrade the firmware without an app AND a documented api to transfer files off the camera are both needed. Without them, you’re just giving a business advantage to your competition..JquaggaVersion: 2.0.12

DJI should be ashamed of this app being representative of the quality of their products.App needs work DJI should be ashamed of this app being representative of the quality of their products. iPhones can do more than 8x slow motion why can’t I do it in this app? Why are 100% of attached and supported phones photo and video capabilities available on this app? Every hardware feature that a device can handle and is available in default app should be available to customers of DJI and included in the Mimo app. OM5 gets a slow, medium, fast follow mode OM4 gets only slow and fast. Really? Active Track and StoryModes are 100% software and should be available to OM4 and not just artificially limited to the OM5. This is really unfortunate and shortsighted way to try and sell hardware. Why, why, why during a global pandemic where people have been forced to work and study from home can’t DJI either add or or offer DJI api so support for both live-streaming and by 3rd part apps can be added. This is a killer feature for your product. Let it live-streaming, work with Zoom, Teams, FaceTime, FB, etc… Seriously, listen to your customers!!! Some of these requests go back years..MiamiC70Version: 1.6.6

Fails in many waysNo live stream. I have used DJI software for many years, and have been able to live stream on my Mavic Pro for just as long. For some reason, DJI fails to acknowledge customers request for this feature. A quick google search shows many requests on the DJI forums for several years. The typical response given is “we hear you, and have passed it along”. I saw that several times over the past three years. Yet DJI fails to provide. Maybe one day they will begin to listen to feature requests of their customers. This feature is already available within their other apps for other DJI products. There is zero reason given as to why this isn’t available. Should DJI respond to this review I fully expect their response to be “Thank you for your feedback, we’ve past along your feature request.” Then do absolutely nothing about it..Jtr8151Version: 1.5.4

OM 5 is ok, this app is only good to set it up.You absolutely need this app to setup your gimbal which works pretty well 90% of the time. However shooting video through this app will cause your video to be shaky, as it disables the image stabilization that my iPhone 13 comes with. You also loose the HDR (Dolby vision). If you have the Osmo gimbal for filming, use this app only to link the gimbal’s Bluetooth connection to your phone so you can use the record button on the gimbal, but record your footage through the iPhones built-in native camera app only. ( filmic pro is also good but also disables some features of the native camera app ). Unfortunately you will loose some functions of the gimbal itself, but you footage will be steady and with the highest quality the iPhone can deliver..Nelson…TVersion: 1.6.6

Don’t waste your money on Osmo..I bought the OM3 mobile for us for Christmas hoping to make some great videos of the kids opening Christmas gifts. It has been a very bad experience. We have an iPhone 11 Pro and 12 pro in our house and it seems that neither phone is supported by this device, despite Apple selling it on their website and DJI support saying in their forums that it should work on these phones. The tracking feature is garbage and it will lose focus 99% of the time in even the most perfect conditions. This app and the osmo in general need lots of work. I’m disappointed with my purchase and just cannot recommend this app or the device it is supposed to work with. I gave it two stars. One extra star for the extreme slow motion feature but it is not a good reason to buy this thing..Mr. EktedVersion: 1.5.10

Produces glitchy and shaky video with IOS17 on iPhone 14 pro maxI've been using the DJI Mimo app for a while now with my OSMOS 6 gimbal, and I have to say that it used to be great. It was easy to use, and the footage it produced was smooth and stable. However, since I updated my iPhone to iOS 17, things have taken a turn for the worse. Now, when I use the app, the video it produces is glitchy and shaky.I've tried restarting my phone, reinstalling the app, and even updating my Osmos 6 firmware, but nothing seems to fix the issue. It's really frustrating, because I rely on this app to capture high-quality footage for my videos.I hope the developers at DJI can figure out what's going on and release an update that fixes these issues. Until then, I'd advise others to steer clear of this app if they want to avoid disappointment..The truth is here nowVersion: 1.10.4

Beginner IssuesI really like the availability of the Academy in the app, but the English subtitles when starting the camera section are too small to read, even on the iPad instead of the phone. They also flash by too quickly in my struggle to read them, which also causes me to miss the visual part of the lesson. Also, it is not easy to pause and backtrack a little at a time to review or study the content. I thought to try the website, but it is formatted the same size as for the phone, and only the first basic tutorials on gimbal features are available. There is also no feedback link, at least not that I could see. I'd really like some improvements made for beginners such as myself..ADDledVersion: 1.8.8

BAD UX APP FOR A GREAT CAMERASince Pocket camera relies on this app to control most of it’s features it actually takes the value away from great hardware. Someone needs to also explain why their is a story feature editor in this app but one is stuck with default text that can not be removed or changed. Many having Japanese fonts and subtitles that are completely odd to be forced to used on your own footage and no way of removing. This entire story template feature is useless without being able to remove the default text and foreign language watermarked all over your footage. Seriously, who approves these apps that actually breaks the great Pocket Cam hardware ? Perhaps developer can answer how to remove default text and DJi watermarks on your footage using this app..AfektmediaVersion: 1.1.8

Terrible App ExperienceI’ve been using various DJI products for many years. I love their Ronin Gimbals for professional video shooting so I decided I’d love to try the Osmo Mobile 6 with my iPhone 15 pro to see how comparable the experience is. The truth is it’s hard to determine that since the app fights me every step of the way. It freezes when I try to do anything other than just open the app and press record. I don’t think the app is using the telephoto lens when I zoom in past x5 which of course is a shame as that was a selling point for me to get this phone. I really can’t say more than that because the app is just always freezing and I have to force close it to be able to use it again. No other DJI product app is this bad..PapakepVersion: 1.11.6

Seriously dropping the ballDJI why with such a promising product are you seriously dropping the ball??? Like someone else mentioned, after the update I can no longer download videos to the app. Updates are supposed to be improvements. Not make things worse. Also, what’s up with not making all accessories available upon launch of the product? Customer service is lacking and there’s no real response to issues so it kind of makes the company look amateurish or very unprepared for a product release. The Osmo Pocket is a brilliant idea with a lot of potential but so poorly executed. I can’t say I’m ready to give up yet because I think this could be a great device but it’s definitely a thought to consider. Wake up DJI!!!!.Dream331Version: 1.0.2

Does not allow the OSMO Pocket to connect to iPhone Oct 2019I experience and read that many are unable to connect the Osmo Pocket to their iPhones via the lightning port. Some say to put the phone into airplane mode. That didn’t work for me so I’m unable to transfer media or update the device for whatever improvements have been made since I bought it a year or so ago. The issue right now if that when connecting to multiple iPhones all that happens is my phone would buzz and indicate it’s being charged then buzz to say it’s off and on, off, on, off forever. I chatted with their support and all they said was he would note it to the software team and have them check it out. Pretty sure that was just a way to brush me off seeing that this app hasn’t update in a while.MikenopolisVersion: 1.2.4

The software has always been bad, but not it’s unusable-you have to turn off cellular data to actually see videos when viewing them on the your phone through the app -if somebody else already connected and downloaded the videos, they show up on YOUR phone in the app as downloaded and will outright not be downloaded to your phone. Every time you try and save, it makes you download it again. It doesn’t show up in the app without a camera connection (even though it says the video was saved to your mobile device) and it just makes you download it over and over without telling you it failed..Gdub695Version: 1.7.24

Dji osmo mobile 6I just got the gimbal, I wasn’t considering it needed an app to work. The app is awful and I see 3-4 years of bad reviews expressing almost the same stuff over and over. I don’t even see answers from the developers anymore. Why is there such a big push for us to buy dji if it’s not gonna work properly? I was expecting to be able to run ahead of my dogs and take video of them running. I don’t expect to be able to do that after using the app once, and reading all these reviews of how much worse it is. The people giving it 5 stars obviously haven’t tried to actually use it more than exploring the app and doing the tutorial. And being impressed with a new gadget..TheBlackDragon17Version: 2.0.2

No 4K Download?I think the Osmo Pocket is awesome. With that being said, the app is not. The more you use this device, the more you need this application to capture the shot you want the way you want it to be seen. I have had the Osmo Pocket since its release. I use it in the go all the time to capture footage, and I love it. Sometimes I will make a quick short to place on my social media pages from my iPhone, and the fact that I can’t download the 4K footage bothers me. I can’t shoot 4K on my phone, why is this something that can’t be done? Please update and fix this. I can even download footage from my GH5 in cinema 4K to an iPad or iPhone. There’s no reason this shouldn’t be able to do the same thing..Kfloyd824Version: 1.0.6

Scam! Do Not Buy DJI ProductsThe DJI Osmo Mobile 6 sounded very promising. At $149 + $16 for a warranty, I’m out $165. This issue is that you MUST download this garbage app. The app DOES NOT WORK! The app holds your videos and sometimes deletes them. Or won’t let you transfer the videos to your phone or computer. So your videos get hijacked. And never seen again. Or they’re grainy. I would say that if you record 5 videos, you’ll be lucky to attain 2 of them. Oh.. and one other thing. This app is ONLY ok for short videos. Don’t even think about recording anything over a few minutes. You’ll never see that video. Also, DJI only allows a 14 day return window. Probably because they are well aware that this app is UTTER GARBAGE!!.Nyc.. JackVersion: 1.10.8

App needs to be fixedDji products are creative and fun but the Mimo app needs to be fixed. It seems to get updated quite often which is good I suppose but the updates never seem to address the lagginess of the app. I’m on an iPhone 12 Pro max and the app is always laggy and slow to load stuff. For example clicking on the “getting started om 4” never loads. It just sits there. So annoying. As for the products, like I said they are fun and creative the one downfall is the way they market their products you almost always have to upgrade to get the good attachments and whatnot. Kind of greedy, but maybe that’s just me..ReidZoneVersion: 1.5.20

DJI Go app much better in comparisonThis app works well for what it does, but there's so much it DOESN'T do that I wish it would. For instance, if controlling the original osmo with the DJI Go app, you can get buttery smooth super slow joystick camera movements. The Mimo app joystick is terrible and very difficult to get slow movements or diagonal movements. Also, there is no option for filming in 2k, which is my preferred filming resolution. Lastly, when in photo mode, there is no option for 3 or 5 shot AEB. I use auto exposure bracketing on all my DJI products, but can't on this one. Really wish they'd make this available. All of these requests should be simple software upgrades. I know the hardware is capable..Aerial Vision ProductionsVersion: 1.0.2

App is complete garbage!Refuses to connect to Osmo Action 3 constantly. Was able to connect once for activation, but have been unable to connect since. When connected after activation, it wouldn’t download any of the test clips recorded. Kept failing at 0% downloaded. Though my maybe connection the camera directly to phone via USB-C to Lightning Cable would work… it doesn’t. This should be an option so that we don’t have to connect to the camera via WiFi, which interrupts phones data capability because the Actions 3 WiFi hotspot mode doesn’t have Data Connection. When connected via cable, the camera just charges my phone. Lol. Using an iPhone 14 Pro Max..McbaerVersion: 1.9.0

Social Shorts Maker used to workJust two weeks ago, I used to be able to make shorts using their AI Editor using clips straight from the DJI Osmo Pocket. The app updated and now, that feature has been taken away, forcing me to download videos on my phone if I want to use the AI Editor… my phone doesn’t have a lot of space for a bunch of videos; that’s one of the points of the SD card. DJI, put this feature back. It’s bad enough I can’t use this to go live but now it’s become inconvenient to make social videos too… fix this, please. Put a customer service ticket in yourselves. Please don’t require me to do it. Thanks!.XcalknightVersion: 1.7.18

Screen orientation keeps changing.DjI support is useless!! Not able to use osmos pocket ,as my iphone XS’s display screen orientation keeps changing from landscape to potrait vice versa while using mimo. Even when auto rotate is disabled and phone is not moved at all. Please fix it!.Developers choiceVersion: 1.5.2

App not available in CanadaI just got the Dji Osmo pocket 3 and I tried download the Dji Mimo app but it says app not available in Canada.Eki OVersion: 2.1.4

Poor performance on AppWhy are you so bad at designing APPs DJI? You do a great job at making devices but put little to no effort in making the App functional. Makes me want to return the OM6.Prataz911Version: 2.1.4

Videos won’t playTutorial videos are utter garbage. Plays for one second and stops..DJ_MasseVersion: 2.1.4

Doesn't work out of the boxNeeds an app and on top of that an account with long legal speak about binding arbitration, you apparently need precision location as some reported. So like what is this garbage? I have a sense they will spy on your photo and video library, just look at the app access. Returned product and will NEVER purchase this brand again. They should be de-listed from the app store and banned from retail..LuffyRulesVersion: 2.1.2

Way too big and too much in one app including marketing spamThere is way way too much jammed into one single app, it should be multiple apps, and especially all the tutorial and marketing spam should be removed. I have over 200 apps on my device and this is by far the largest. This app should only control the DJI devices and maybe some editing but even that could be a separate app because most people don’t want to edit on their handheld device, and if they do, a dedicated and more focused app for editing would be far better. DJI products are great, individual control features in the app for each product are great, but the idea of jamming them all together and adding tutorials and marketing spam, and other things is the worst..MasterFRVersion: 2.1.2

Fix one tap editingPlz fix one tap edite in ios 18.ParvazzVersion: 2.1.0

Horrible updateI can’t even match with my device anymore. What an horrible update.CncxjxdkHffkgkVersion: 2.0.12

BugVery bad bug in temple mood in story.NavahidVersion: 2.0.12

App feels more like an ad and requires unnecessary permissionsI am a fan of DJI’s camera and tools, but this app definitely needs some improvement. It’s very difficult to navigate, and there is an emphasis on “this is featured work from other people using our tools” rather than helping me find my own videos I shot or control my tools. One of the biggest reasons I chose to get a Pocket 3 was because you were able to preview things you shoot directly on your phone. For some reason, DJI won’t allow you to download any of the videos from their devices onto your phone without giving the app FULL CONTROL of your entire Photos and videos library on your phone. I’m not sure what the login behind this is, as the app does not need access to photos and videos I have taken before. This is a huge miss in my opinion and an invasion of privacy. I hope this is something they patch in a future update. But until then I will no longer be downloading photos directly to my phone..JavidazizVersion: 2.0.12

MehThis app will work when it wants to work.Gerrbear79Version: 2.0.12

Worst update everJust updated the Mimo app and it’s completely useless. It can not format itself to the screen and half the functionality is gone. Literally can not do a partial download or anything. They just removed functionality and added glitches. Completely useless.Metal RespectorVersion: 2.0.0

My Mimo app is set English as my default languageI’ve been trying to learn how to use this memo app with my Osmo three and I got my language set to English as default. I’ve updated the memo app at the Apple, App Store, and iPhone 12 Pro Max and all of tutorials for doing anything is in Chinese and I cannot access any learning in English, so not sure what to say about it. I really would like to learn how to use this thing but without some English language, not so good anyways you know how to reach me I sent you an email I sent you. You know when you asked for comments so I sent the comments gave my phone number and all that so thanks but let’s hope this thing works..CorvetteMikeCanadaVersion: 2.0.0

DJI MimoMimo not supporting CarPlay todays technology for motorcycle only on phone is working but phones are not waterproof When my phone connected to wireless CarPlay DJI Mimo not connecting to my phone Useless app on the go. Mimo not connecting to hotspot on my iPhone for live streaming.Ferda65Version: 1.12.0

No support for Mic 2 Stand alone TransmitterIt’s outrageous that the standalone Mic 2 transmitter is sold by DJI but there is no way to change settings on the mic with this app. Inexcusable especially since you can connect the transmitter via bluetooth to a smart phone..RdbkornVersion: 1.12.0

Constant crashesSo bad, my $200 gimbal sits unused because this app crashes constantly within a minute of opening. Every. Single. Time. Latest version, latest iOS, makes no difference. It still crashes. So many shots and memories ruined. Save your money, go with another gimbal..SmyrhskjdghksdjaytuVersion: 1.12.0

Does not support iPhone 15 proThey did not release the update to use Osmo for iPhone 15. This is weird..Manisingh03Version: 1.11.8

What about iPadWhy isn’t this app available on iPad?? Obviously if you have the option to edit video on a larger screen, you’re going to want to. Very disappointing..Naive2014Version: 1.11.6

No live steam, no NDI = garbageSave your time, wits, and money if you’re planning on using this platform for streaming. Customers in the DJI forums have been begging for NDI and the ability to stream from this app for ages and DJI has responded by doing nothing at all. The worst part is that you need this app for any features beyond the basic stabilization and panning so if you’re planning on using another app to stream, be aware that you can’t do anything other than pan/tilt (IE: no zoom, focus, object tracking, etc).BadTimVersion: 1.11.6

Osmo pocket disconnect after a minute.Earlier I was using the osmo pocket it was working fine. But after this update it doesn’t work anymore..Am GrewalVersion: 1.11.4

Don’t update the appAfter a recent update app is not able to play or download videos from Action 2.ZohanHereVersion: 1.11.3

Dji osmo pocket 2 mic not workingI barely use the dji osmo pocket 2 and suddenly the mic is not working , never going to buy any of your products.J powerVersion: 1.11.3

AUDIO AND VIDEO OUT OF SYNC, FPS 66.66 when set to 60??Avoid this. Totally ruined a bunch of footage I shot by screwing up frame rates..TallllllllllllllllllllllllllVersion: 1.10.2

You ruined my vacation, thank you!Whole my vacation I used OM6 to record nice cities and landscapes 4k60 and only at home I found that now Mimo app records 4K videos with dinamic frame rate, now all my videos jittery because of uneven frame rates!!! The whole idea to make videos less jitter with with gimbal is killed, they are more jitter than if I use native camera app. For developers: 4K45.6 != 4K60, 4K52.1 != 4K60. Please fix it, you made the device unusable!!!.Yulia.poznVersion: 1.10.2

SlowLoading the library is slow. Downloading media is slow. And half the time you cant connect to the app.Spencer 554567Version: 1.9.0

Can’t play or download videosI have to go in airplane mode to plane and download videos or reinstall the app. From what I’ve seen this has been a problem for a long time with no fix in sight.BoztisdVersion: 1.9.0

SighWhy is this app so wonky and no iPad support?.Ade the BossVersion: 1.8.14

Awful experience! Overheating galore.I recorded my video but could not download it and their app is not user friendly Just sell sell sell. No info in finding my video..AmorsacaamorVersion: 1.8.14

DJI OSMO ACTION CAMERA 3So disappointed about this product, all the photos or videos taken from Osmo Action Camera 3 couldn’t play and download through Iphone 14 Promax or even Iphone 12 … jeez..Kyx rhyVersion: 1.8.14

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