MyZio Customer Service

Seems to be working well. It’s so easy you don’t even know your are wearing it. It seems to stay stuck I just hope I can remove it without hurting my skin. One improvement they could make to the design is, they ask when you have and episode two press the button on the face and then log it either in a book or the Internet. I chose the Internet. The two problems I see are if you choose the book it’s too big to fit in your pocket. you may not have it with you when you need it because of that. The second problem is the unit itself. It may just be the unit I have, but it’s hard to tell when you press the button during an episode whether or not it actually worked meaning the switch the button is not as definitive on and off as it could be. My real thoughts are if this thing works and we can get my medication’s in wine I’ll be very very happy. Would I try it again? If the doctor requested it you bet it’s simple it’s easy!

Technology has come so far these days I wear this nickel size button over my heart with adhesive stickers and yea you can shower just after 24 hours even though I still did the same day I just held my shower handle in hand to not hit my zio. Well isn’t this nifty all I do is press the button when I’m having any off feelings and EVEN THOUGH ITS RECORDING 24/7 It kinda highlights these moments for the cardiologists so they know what your feeling. Then you open your phone hit this app and bam it literally gives you all the options needed to log your info and to my surprise the lady attaching this device also made me aware that if the company noticed any kind of weird things going on with my heart that would cause immediate need to alert the company automatically alerts my PCP PRIMARY CARE PHYSICIAN THAT REFERRED ME. ISNT THAT COOL. I LOVE THIS THING IT KINDA MAKES ME WANNA WEAR IT ALL THE TIME LETS ME KNOW SOMEONE HAS MY BACK. THANKS MYZIO!!

The MyZio heart monitor easily applies with one sticker and one small button device. Unlike bulky monitors of the past that had wires and a large battery/recording box, this Zio is smaller than the circumference of a quarter. No wires. No bulky battery pack. The tiny device is applied with the two flat electrode-type sensors built into the fabric feel of the sticker. The entire size including the small MyZio button to press when feeling symptoms is no longer than the average hand. When a patient feels a cardiac symptom, the simple Face Log On enabled app records accurately in 2-3 clicks. This device is worn for 14 days and is water resistant. Simply cover with a plastic bag to shower. Easy! When done mail the sensor back in the provided box right from your own mailbox. Nothing could be easier for patients and their cardiologists. Great job MyZio.

MyZio is much easier and using the written log. As for the unit, I’ve used Zo more than once, and this particular option has an adhesive that fails quickly. My first unit fail after three days of use and they had to send me another one. Nursing appointment reattached the second unit and after the 26th hour at two after slight sweating fell off. I am now relegated to using paper tape to secure the unit. I’ve talked with two irhythm technicians help me to reset the unit and assuring me that it’s working so they cannot check to make sure that it is. It was the second rep that told me that they were aware of the adhesive problems that I was not alone. So, I would think that going forwardmay go back to adhesive that you used in previous versions that did not fail so easily. That’s my two cents worth as a user.

I used to hook up these kind of monitors abt 20 years ago and they were so difficult for the patient bc there were so many wires. They would always fall of then they would have to redo the test. Plus having to write down everything you do from the time you get it on till it’s taken off. Being able to log everything on the app is so nice. No paperwork. Plus the fact that it in NO wires at all. Having to were it for 7 days would be unbearable but this is gonna be a breeze.

This might seem like a common sense question, but I haven’t seen a single thing answer my question. Can I delete the app after the two weeks is up? I’ve mailed my patch back already, and am waiting on my results, but do I need to keep the app until my results come back? There was also no clarification as to whether or not there was a limit as to how many entries you get. It says it’ll only show your doctor 50 entries, but can you enter more? I only entered exactly 50, so I never found out, but it made me very nervous at the beginning that I’d have a limit. Obviously there’s the customer service line, but that’s not always accessible for everyone and would be better to have some sort of online messaging service for customer service, or a more in depth FAQ page.

Makes it much easier to log symptoms when they occur. The only limitation is the amount of text you can enter in the detail section. That’s fine with me. I’m keeping a separate log for anything I need to go into detail for. If I had to log each incident in the book that comes with the device I probably wouldn’t do it so it’s worth it to install the app. I had trouble registering my device from my iPhone 13, whether I entered the serial number manually or tried to use the scanner. I was able to register it from my iPad Air by manually entering the serial number. Not that this is the place to rate the device itself but I like this better than using a Holter monitor. The only downside is where the device is stuck to your chest can itch.

Update after 14 days: The experience was better after the first few days and some modifications. I used a medical tape to keep the pads on, and that helped a lot. Once I had to worry less about it falling off, things were easier. It’s definitely a better experience than the OG tape deck heart monitor, and a lot easier to note any events with the button and the app. But still: Zio people, PLEASE add extra tape or replacement stickers to the kit. And maybe try a proactive blinking to tell you things are recording right rather than no lights at all? Changing my original 1 star review to 4. Way better than wearing a tape deck, but could still be dramatically improved. Original: The monitor started coming off on day 2. It’s been a constant hassle since then and it’s only day 4. It fell off completely today and gave no indication there was a problem. It’s supposed to blink if it loses connection, but I literally had it in my hand and it wasn’t blinking. It should ship with replaceable stickers. 14 days with one set of stickers is bound to fail.

I was a nurse back in the olden days when patients had to wear great big monitors with a million wires getting caught in everything. Then they had to find a pencil and record their symptoms if they were feeling them. This is so much easier! All I have to do is poke the button on my chest and then open the app on my phone to record things so quickly and easily! I'm sure I am doing a better job of monitoring and recording than I would if I had to hand write it in a book.

Quick, easy, efficient alternative for continuous heart monitoring. Very small unit affixed to left chest with reliable adhesive, so you can shower and sleep undisturbed. Apply, after receiving by mail, wear for days to weeks as prescribed by physician, remove and return by US mail using attached mailing label. Very well written directions for application included. No fuss, no muss experience. Company prints out results and sends to prescribing physician for review. Well thought out and executed product from patient standpoint.

So if you added a sheet of “second skin” the size of the box with a hole cut the just allows the white round portion of the monitor to poke through, it would stay affixed for the required duration. It could affix the second skin over the device. It wouldn’t itch as much either. Other than that the adhesive is irritating as it itches, but it doesn’t stay affixed. This would fix the issue and your product would be worth the time to put it on snd actually wear the monitor.

Just completed my 2 week Zio monitoring. The instructions from step one of opening the box to applying the device to operating the device to then removal and returning the device IMO was most excellent. Zio team had patient in mind when designing. The app, text notices, type of adhesive (long lasting never came loose) to repackaging with even the little tape to seal the box was all thought out. Good product and hoping the device did its recording job equally well.

Instructions don’t tell you whether you are to use new page for each incident? I.E. On 12/14, I experienced 4 incidents throughout the day and wrote everything on one page. A couple times I had a problem but was too sick to hit the button and/or make any entry until long after it happened because usually when I have an episode I lay down immediately and try to let it pass especially if I have taken Sublingual Nitro.

User friendly; instructions clear, large print, color coded and all I needed to become partners with my monitor for two weeks. One thing I did to prevent water damage and itching was; cover with large water proof bandages (2) side by side. Cover the center of the bandages with a stripe of paper to prevent sticking to monitor. Wipe around area with alcohol wipe. Remove after shower. Worked for me! Return was just as easy. An over all pleasant experience Thanks for Caring!!

This is the 2nd time I have used this app and heart monitor. Such an easy way to keep a record of the irregular events I experience. The Monitor is small and hardly noticeable. The app is simple to use and is a quick way to get my feedback to the cardiology team who get the test results read sooner which in turn leads to receiving a diagnosis and treatment plan in a short time. Much better than the old heavy halter monitor and handwritten notebook.

When my doctor said I was to wear a monitor for 2 weeks I immediately thought of those rather bulky cumbersome old model ones! I was amazed at this technology and it made wearing it so easy! The only issue I had all on me was I would press button when experiencing an issue but was never able to log my exact issue and specifics sorry all on me :(. Redinthehills

Somehow this app still uses screen dimensions of older iPhones and is not optimized for larger screens—I see black bars on top and bottom of the interface. Other than that it’s simple and intuitive enough. Would be great to be able to dismiss the message about calling 911 after logging each symptom—I imagine people are capable of understanding it the first time around. Maybe a “I understand, never show this message again” checkbox?

In my second experience with the Zio patch, I found it works extremely well, especially in coordination with the phone app, which makes everything easier, more efficient and ultimately I assume more effective in examining and decoding the accumulated data. The convenience of this device is exceptional - and I’ve worn several devices over the years as I’ve had my afib diagnosed and essentially dealt with after a third and successful ablation.

It’s very easy to log in and record info and it is broken into categories so u can pick one plus you have other on there so when the categories doesn’t apply you can use the other selection. That way you can describe more in detail what you r doing and make it more easily understood to the person reading it

Simple app to quickly log / edit symptoms when i’m out and about and don’t have or want to carry a paper log book. Ability to trouble shoot on my own was nice by using the help section/ button in bottom right. I liked the countdown at the top to see how many days left i had to wear the device.

I was prescribed to wear this monitor for 7 days. It was easy to put on and care for. Straight-forward instructions for when having symptoms and the logging process; in the booklet and in the app. Taking the monitor off and returning instructions were also easy. Now, we wait! Would definitely recommend this product to others. ~ JH

I’m happy with the Zio Long-Term Continuous Heart Monitor, because of the great app, and the comfort of the device. The symptom log on the app has been improved. Even if I need to record an event later, after it happens, the app allows me to do that. I was expecting to have a lot of skin problems from the adhesive, but it wasn’t a problem at all. I’m thankful for a very good experience.

Devices lite, sometimes you forget it’s there. I don’t like that you can’t take a full shower and I forget to write down or log some of my symptoms. You just forget to log them. You cannot log symptoms when you were in the store or when you’re driving or when you’re asleep at three in the morning. other than that I like that it’s tiny. And let you forget that it’s on your chest.

The girl told me I didn’t have to document the app did but I had recently a couple days before I had a right hand surgery and I told her this was not a good thing but she went ahead with it. I had anesthesia FOG brain I hope it worked, but might not have brain.

I called because I had two issues and the customer service lady was absolutely wonderful. I was waiting so I could give her a great review and my phone got disconnected so if there’s anyway to give her a great review, please do I just got off the phone five minutes ago with her so it would be about 3:35

I was trying to troubleshoot why the app had not registered any button presses in 4 days of wearing it. The guy hung up the phone and never called back. I know that is a phone issue but I never would have called had the app not displayed button presses correctly. It is now working correctly. I do wish the data log would pop up to write down what you were feeling/ doing during event would pop up on its own. The last thing I want to do when not feeling well is login or get search stuff. I would love this feature as when you feel crumby you just don’t feel like messing with anything. I do love it gives the option for entry on phone instead of toting a notebook around or having to transfer notes from phone to paper. I think if it were approached of what would I want from this app if I had the worst stomach bug of my life feeling applied there could be remarkable additions. However it has not logged 3 days of button presses despite going through the steps of ensuring the flashing green lights are telling me it is in fact working properly. Just praying this leads to figuring out next steps for my health effectively and it isn’t being lost in traslation in the abyss.

Received a new patch and put it on. I know I have to update the serial number in the app. Opened the app and was greeted with the message that the certificate of the server is … (the rest of the test isn’t visible, I assume the missing word is invalid or expired). Call #1: instructed to remove app and install new one. I tried this but was notified that my iOS is too old but that I could run an older version. Which I did and got the same message. Call #2 suggested I use the written log. So I switched to my iPad, downloaded the app and signed in. Message says that my wear period has ended. This is correct; it’s why I need to update the serial number. But I can’t because the only visible controls are the play button to view a video on shipping it back and the home icon, which does nothing. Call #3 informs me to turn up the brightness, which I do. He says I need to access my profile, but of course there is no way to do this. On top of this he asked me for my password! Hard to imagine any reasonable modern system where that would be tolerated. He also said this is a known problem that has been reported by others. I don’t know which would be worse, that he made that up or that it is true and he didn’t start with that information.

I keep getting a message when I try to enter info of an episode that I am outside the prescribed time. So I called your customer service for info. I told her that I was scheduled for 7 days and I was only on day 4. She said that was because my 7 day period started when it was shipped. She said she would make a note of when I actually started wearing Zio. She was very nice, helpful and professional. But come on, your time period starts when the Zio is shipped? Whoever thought that was a good idea is seriously lacking in the common sense department. This is the 3rd time over several years that I’ve worn a Zio and the first 2 were impressive. This is a huge step back. It makes me seriously question the reliability of my supposed 7 day test period. And even if my episodes have been recorded, it’s an utterly ridiculous situation. If they are still recorded, then why the message on the app that they might not be? You can do better!!!

I have used a Zio monitor before, but this one doesn’t have removable pads like the previous one did... So when wearing it for 14 days it falls off and you have to rely on tape to meet the 14 day requirement. They tell you not to sweat too much, not to swim and shower with your back to the shower head. All of which I did and it still began to fall off. But what good is the data if you aren’t stressing yourself?? Of course you’re going to break a sweat! This monitor needs to come with at least 8 removable pads to swap out as needed and remain in place to collect accurate, real-life data. Also, this monitor needs to have a light indicating that it is actually on and functioning. It only blinks when you turn it on and when it’s lost contact. The entire time you’re wearing it though, you’re just hoping that it’s collecting data. No indication, no green light, nothing… Please change your product.

I had a three day heart check with MyZio. The product itself, Zio’s Heart Monitor, was easy to get started, prep skin, put on, keep on, and use to trigger any signals or signs of heart rate disruption. 5stars for the product. The app, is where Zio fails to deliver. One would think an app corresponding to a stellar product would work while being tested. One morning I triggered multiple alerts while working out. I stopped, opened app to log event & details, easy enough, but the app stopped working after I triggered an alert. Frozen app, wouldn’t get me past the time entry. I tried multiple times to log previous events and to change time. The point of the app is using it instead of the paper version and definitely not both. By the time I deleted & reinstalled app, twice because of multiple failures and freezing, I forgot the exact time and details. I wound up using the book, in addition to the app bcuz of app failures to log alerts. I prefer the app over using paper and pen. I don’t always have a pen and carrying a book is cumbersome. Especially when I’m actively working out. Three stars because it finally opened and worked a few times.

Appreciate how neatly nurse prepared & affixed monitor over heart. Like the choices of keeping written or WP diary of Med events; but ZIO app is like 150-char style on low-range laptops w/o ability to easily change entries. Also beware of extreme itching in shaved area (after 3 days for me); called Cust support for permission to stop in day 4. Called today for perm to return unit though I didn’t push orange start button; agent confirmed that nurse had done that after installing so file should contain 4 whole days of heart activity. Cardiologist warned that, if no abnormalities are found on next images, he may implant 3-month tracker in arm. Until further notice, avoid gym (where I had fainted after 30 min light workout 10 days ago) & driving. Hydrate, avoid sugar/salt etc.

There is a HUGE difference in effort between walking quickly across a parking lot because it rains and walking nonchalantly while doing grocery shopping, or walking around the house cooking vs walking briskly in a park with the dog. It is not the same effort at all and by far, therefore what is considered “normal heart rate” when you walk quickly in a park to walk the dog becomes not at all normal when all you do is walking around the kitchen to make dinner. Yet, for this app, you do the same thing: walking! How could such broad information help your Cardio figure this out? It cannot! So I am doing BOTH the journal and the app because context is everything. This app is pretty useless. Zio people, you really should talk to your developers, this isn’t useful. Ah… I work in Clinical Research so I know a thing or two in data acquisition and journaling…

MyZio Feedback Called four times, each time I called there was no one available even though it says 24/7 support is available. The pre-recorded phrase asks if you are 50 and over press one, if not then press pound as they have a “special offer for callers today.” I press pound and get transferred (to the same line even if I press one, mind you), where it is a pre-recorded line of someone named “Jessica” speaking, pretending that the recording it a live person. Surprise, surprise it’s not. I wait through that queue - ALL THE WHILE I AM REACHING OUT BECAUSE MY HEART MONITOR HAS FALLEN OFF - and then get “transferred to a specialist” someone named Sharon, and yep you guessed it, it’s another pre-recorded line that’s pretending to be a real person. I’m not sure what kind of company this is, but all I am trying to do is troubleshoot the heart monitor falling off as it is before my 14-day window is up. Oh and then when I called again a few moments later, after having sat through the knockoff Life Alert offer for the fourth time, I was transferred to a line to connect with adult singles in my area because I said this “dog and pony show was frustrating.” Which apparently is considered adult language? How am I supposed to trust this company with monitoring an issue, much less my biometric data, if they can’t even competently help me troubleshoot something they say to contact them directly for? Embarrassing. Especially because this is something you have to PAYYYYYYY for at the end of the day. Double embarrassing. Would love for someone to contact me about this as I have nothing but awful things to say and I’m only four days in out of fourteen.

New MyZio user on new up-to-date iPhone. The app won’t allow the ‘Other’ symptom option. The box checks briefly, the screen flashes, and it comes back without the box checked. I did a full reinstall of the app, including reboots of the phone, and found that the app also fails to record Apple’s generated ‘string password’, so I had to update my password in order to log back after reinstallation. I’m forced to keep event notes in a separate electronic document, as the handful of pages provided in the supplied log book is wholly inadequate. Phone support said the app is already two years old and that app support would take two days to follow up with me. Considering that people use this device for just 14 days, that sort of lethargic response rate is unacceptable. I'm not feeling the love here…

This is my 2nd Zio. The 1st one fell off within hours of the hospital nurse applying it Friday night. That weekend if fell two more time. Finally no sticky stuff at all. They sent me a new one immediately. This is day two of my second Zio. I received what I determined what appeared to be an urgent email telling me to apply it and let them know it’s been applied. Can’t they tell it’s been applied since about 4 p.m. yesterday? Maybe not. I’m 76 years old and not computer savvy. I took me awhile to figure out how to write Zio’s requested evaluation. I’m very sure there are others in my space in their life. I’m really looking forward to being done with this. It’s stressful.

The log is very hard to use because I might press the button, but does it doesn't log the event so that I can then add the details. It's just as inconvenient as if I had to write it down in the book. You can't always pull the book out at the moment you're having these things you're not often sitting there with a book in hand, or the phone in hand. this should pick up every time I hit the button and then you can add the details to every time it logs something on. I mean that's what your information makes. It sounds like it should do. hopefully this thing is at least recording my EKG given how itchy it's making me feel in the area.

I called them to let them know that I was forcefully removed from my house an hour after my hospital stay. I also explained that THEY (Hospital staff) never activated my device. I was told that it was always activated by the staff and that I am wrong. I literally can see it not showing anything on my app that I started downloading before becoming homeless because my Ex got upset that I was in the hospital in the first place and he had to take care of the child. They showed no sympathy. I told them I was having severe symptoms and just needed the serial number to activate my device. I was told that I would have to wait until the box arrives on 3 to 5 days because he cannot and will not give me the serial number. I found out MYSELF over GOOGLE how to activate my device without having the return box. Isn’t that exactly what I was just asking him to do? Very disappointing

This app needs some work. First off, the date you put on the monitor defaults to the shipping date instead of when you told the app you put it on. I had to change it twice before it took. Secondly, specifying how long a symptom lasted shouldn’t be required. I don’t have a crystal ball! And the categories are not mutually exclusive. (1 minute is 1 hour or less, right?) Also, can’t they tell from the data how long it lasted‽ If Zio wants to encourage logging, they should make this app work on Apple Watch too.

I recommend sending back your device if you haven’t started yet. This company sent me a bill for the max charge after working with my insurance (which is fine!) but sent the remaining charge through my drs office to go around the max charge to patient. The bill I received stated it was due 21 days from receipt and exactly 7 days after the letter was printed (not received, assuming sending it took at least 1 business day) sent me to collections. I made formal complaints to the BBB, Attorney General’s office, my insurance and my doctors office, so far no response from iRhythm. Just food for thought on using this device, scam-ful behavior.

The monitor itself is fine for use, but the app for it is horrible. I initially tried to make log entries into the app, but it forced me to repeat my entries at least 3 times before it would accept them. I got tired of doing that so I quickly deleted the app from my iPhone and just resorted to using the “paper” log book for entries. The other problem with the app is that it does not allow you to make any edits for time or other information to improve your entries to make them clearer. Zio needs to address these problems and to make the app actually useful and not just a waste of time.

A lot better then heart monitors I’ve worn before, only downside is that as a bigger man it was harder to get the leads to stay on, when I moved around or laying it felt the device would come off my chest, also need some kind of tape to keep the leads down as it lost its grip barely into day 1 of 14.. but other then that ya barely feel it on ya, just wish it was Bluetooth or WiFi where I could personally see my heart beats and rhythms in real time, maybe down the line you would think of that..

While the MyZio application installed successfully on both my iPhone and iPad, it was only operational on my iPad. Activating on my iPhone resulted in a flash of a blank display and then nothing. Working with the support rep was of no assistance in resolving the issue. My phone is current on ALL software updates and has more than ample memory available. There are NO diagnostics generated by MyZio to assist in problem determinate. This was a major inhibitor in recording a log of symptoms. I do not carry my iPad with me 24x7, nor the physical log book. My iPhone needs to execute MyZio in order to log events/symptoms.

I’m a woman and I don’t sweat but this was falling off the first evening I had it on. If I turn my body to the left or right the tape unsticks from my chest. It blinks if it has been unstuck a long time but I don’t see it blinking because I’m busy doing other things. What bothers me the most is the doubt I have that my doctor will get the correct data transmission because this keeps coming unstuck. The medical technician who applied it on my chest told me just don’t sweat or bathe then it won’t come off, but it was coming off on the same night I got it.

The efforts made to simplify the app and process and product have made it so simple that it doesn’t fit for certain circumstances. What I mean is, I’ve had several accidental button pushes and there really is no good provision for that. The button actually pushes too easy. I wish it was more centered in the unit and you had to just push a small spot That’s the size of finger and it must be bigger than that the way it keeps getting pushed by accident.

It cost over $1,000 to wear this monitor for 3 days, their billing department is horrid, and for a company that is supposedly so technologically advanced they have no way of setting up auto payment plans so you have to call and go through the system each time and good luck getting a person. If you look at the Better Business Bureau reports you will see hundreds of similar reviews to mine. I am putting it anywhere I can in relation to this company so that everyone can do their own research and understand why I will NEVER use them again or recommend them to anyone else

I was excited there was an app to go with my heart monitor but it is lacking! The biggest problem is there is no way to edit button pushes. I have hit the button on accident 6 times and there is no way to add information to the log. I can’t go in to the entry to say why the button was pushed. This seems like a big flaw in the system. There should also be a way to edit accidental button pushes.

So the app is good. It needs a watch app. It would be nice to be able to do a verbal thing log to my AI also a before action not just a doing such as I was sitting for the last hour but started walking The lack of verbal is very frustrating for someone who has dyslexia also when you’re moving around and are having heart issues usually you don’t really have time to do a log in a verbal log nice

When I have an event, I can mark the time and select from the symptom icons, but then idk if I’m supposed to close the app and wait until the event is over to list the duration of the event or leave the app open and wait for the event to subside. And if the event lasts for an hour or more I’m gonna forget. And if the monitor records regardless of what I put in the log, what difference does it make? The support line doesn’t answer that question. Only a few prerecorded messages there.

I used this last year when I did the Zio monitor. The book only holds 10 logs if I recall and I experience symptoms multiple times a day. Last time the bottom bar wasn’t black and the other under symptoms worked. I am doing another Zio patch now and it is annoying not being able to use other to add additional symptoms so I am having to add it in with the activity I was doing.

I was to use after rehab for 28 days. Easy to apply am but unfortunately the start time in the app was when the hospital gave it to me which was 3 weeks before i was to start using it. Now i try to log symptoms and i get a message saying it is outside the monitoring times and the info kay not be in final report. Called ti het this fixed snd was told it was fine bit operator and i got disconnected and she never called back. I called and could not hold on for do long- i just had a stroke a few weeks ago! Nit acceptable.