Menu.am - Food & More Delivery Negative Reviews
Worst experience every time we need alternative delivery app in ArmeniaWorst experience! Unfortunately this is the only app in Armenia that we can order all at once but they always mess up either with the date or with order . The ruing my mom’s birthday surprise they just decided to deliver flowers cake and the spirits the day after without letting us know ... I even chated with their representative and requested to make sure they will deliver on the exact date she/he said yes even after that they mess up and NO REFUND no excuses this is unbelievable ..
Ahavor spasarkum amen angam sxal or en tanum miajanak arhamarhum en cankacac graham aysor cnndyan taredardzi patvere chen tarel grel en texnikakan xndri patjatov vaxe karagenq aranc zgushacnelu voreve poxhatucum chka angam naxapes live chat ov xndrel ein anpayman amsi 30 in da el en ar hamarel ... ete hnaravora xelavarutuane tex hascnel vor espes chen ashxatum ev mec gumari masina xoske angam da el karevor chi mardkanc karevor mijocarumnere haramum en...Iraira11Version: 3.2.1
Worst service everI had the worst experience with your service. I ordered sushi sets worth approximately 63,000 AMD for a birthday party, with the desired delivery to be around 12:00 AM as part of a surprise. However, the support chat agent rudely intervened, pushing us to accept a different delivery time that was not suitable.
When I declined, the representative continued with an arrogant attitude, insisting that the amount would be charged regardless. I then contacted the restaurant directly, coordinated the delivery with them, and informed the support agent that we would handle it ourselves.
Instead of resolving the matter, I received a phone call where I was told they were making an exception by allowing me to collect the order myself. What kind of exception is that? Is your platform truly built in a way that works against your customers?
This experience was not only frustrating but completely unacceptable. I hope you seriously review how your support team communicates with customers and handles such situations.
Doing me an EXCEPTION? What exception you du**s, the one that we are never going to use your service anymore?.D368Version: 8.60.0
Fake ratings!I tried to rate my order but it never showed up in that shop’s ratings and guess why? Because it was negative review. I contacted them and been told that they will fix it but it’s been one month and nothing has changed. They just don’t care about their customers, if you contact them and tell that you’re not satisfied with your purchase the most common answer will be something like this. “we contacted the merchant and they told us that the food or whatever they sent was ok, we can do nothing.” And the only available option is to go to that restaurant or shop directly and deal with them, it is ridiculous. You need to grow up guys, you’re still on beginner level!.IJohnMVersion: 3.1.8
Adding credit card doesn’t workHave tried to order through the mobile app and pay with credit card. While credit card was processed successfully it still showed me that my order was not placed. I went to web app and it appears there are multiple failed orders and one successful which was not showing up at all. Anyways try to go through the flow to order on mobile with a new credit card..ExHTCfunVersion: 3.1.1
Bad serviceI made an order, after 25 min or so i received a call from saying that they are overwhelmed and can’t deliver the order to me doors really!!!! Why accept the order from the beginning?
Not only that, the staff asked if i want total refund or bonus, i requested refund, she replied it will be after 24 hrs, seriously!!!
I think this is not a good service at all. They should know their capacity and accept orders only when they can..Zaid 83Version: 4.0.1
OK if you have no other optionsThe service works, but barely. Delivery is incredibly slow. There’s no way to live track where the delivery person is so you may wait for an hour or two with no idea where he is. If you have no other options, then the app is useful..Sea48583Version: 4.0.1
WorstPlaced an order at 5pm. As of 8pm, order had not arrived and received zero communication from the app or store. When I called customer service, they claimed they tried to call me to tell me that one item was not available, but they most definitely did not. Order was cancelled with no apologies. Worst customer service..Dunaengus 10Version: 4.2.1
Complicated for tourists to useIt took me 45 mins to try all possible credit cards to place an order. They all failed!
Would be easier and faster to go directly to restaurant and eat there.
Very disappointed.MkhityVersion: 4.0.1
The food takes too longCustomer service is good however delivery takes forever. It seems like the service does not have many people delivering. Last time I ordered pizza it took over three hours and needless to say the pizza was cold. Unfortunately, every time I order the wait is extremely long..Czarek81Version: 3.3.1
Customer service needs workIf you don’t speak Armenian or Russian, everything gets garbled. With competition so tight in the Yerevan market for delivery post-pandemic and other apps having broader range and better customer service, might be better off choosing an alternative..WhiskeyTango23Version: 5.1.1
Don’t use this serviceThere is no way to rate this service except reporting it to App Store. No customer service, if you manage to find someone to talk with. They have zero interest in your issue. Better use alternatives that are available in Armenia..JeanBostonVersion: 3.2.0
Horrible app terrible serviceFood is always late and cold!
Sometime the order is canceled but they notify you 2 hours late. Don’t use it it’s better to call restaurants directly..EdoamVersion: 4.1.0
Worst appHorrible service!!! Late delivery few times haven’t received the food. Delivered the wrong food. It takes over two hours to deliver a food when it shows 25-30 min delivery time. Very bad company and service.Dj ArmondVersion: 3.2.0
Doesn’t allow adding credit cardsIt doesn’t allow you to add credit cards! So it works with cash though.ApernaVersion: 4.2.0
Won’t accept my credit cardUseless app.El Ninyo was hereVersion: 4.2.0
Canceling orderThere is no possible way to cancel my order.Hyper_5555Version: 3.0.9
Need alternative delivery app in ArmeniaWorst delivery service, delivery can take 3 hours..Vilen-amVersion: 3.3.9
AwfulThe worse foos courier service in Armenian..K0ryunVersion: 4.2.1
Poor serviceVery BAD service
Needs improvement or GO OUT OF BUSINESS DONT DO BUSINESS IN ARMENIA.Sash2021$Version: 4.0.1
Horrible ServiceThe app is also a disaster just like the mobile website. But the main problem is that the company prefers to make the customer uncomfortable rather than themselves.
Always late from the time they promise during peak hours and don’t be surprised to be blamed for THEM not having change!
Overall very dissatisfied..GayanesunshineVersion: 2.8.6
DilijanWhy food delivery no longer works in Dilijan?!?! When you enter the address where you want to bring food writes that delivery to this address does not work although last year everything worked fine. What happened??.NGNightGamerVersion: 2.9.8.4
Great service, awful appThis app is terrible. It works very slow and keeps crashing. Furthermore buttons are not labeled end navigation is difficult.
I am using the website to place my orders until they fix the app..Mr.jcuryVersion: 2.8.6
Worst serviceWorst service ever i used in armenia. Not responsible Errol. Order always delay about one hour and the orders always wrong. When i called them to captain they not even apologize. Don't recommend.Vahan AnanyanVersion: 2.9.4
Always lateThey are always late, not recommended..Karop85Version: 2.8.2
Developers don’t careThe app has been broken for years and the website is in a worse shape, nothing works properly.Wwwwwww459684Version: 2.9.8.2
Stole my moneyBe careful. I made order, they mentioned delivery time 9:30-9:40, but their courier arrived at 9:16, I wasn’t expecting him sooner because I order from menu.am for 7 years and they are never soon, but sometimes late. So I could not know that this time first ever they will arrive soon. I wasn’t expecting that and wasn’t attentive that time. 9:35 I wrote to them to know where is the order, and it became obvious the courier already left and they are not going to give my money back. So I lost 12000 amd (about 30usd) because their courier arrived sooner.
Will not use this app ever again..Ovsanna HovsepyanVersion: 8.60.0
Do Not waste you time and moneyI order food I maintain on app even I called menu. Whatever I told them I need a plastic fork and spoon!!!!! Got an order missing OMG I called them I asked very nice way why it is still missing she told me I’m sorry next time we will be careful and make sure and I told her so this time you want me eat with my fingers?????? She said oh sorry I’ll send it now after an hour she send it me but it was too late. They need more coustomer service!.!=>#badserviceVersion: 5.1.4
Major Issues when Ordering with Credit CardWhile trying to order with a credit card, the app would not clear my basket or process the order after hitting the order button. The app however charged me the full price of the order 10 times. Despite their promises to refund the extra charges, Menu.Am never issued a refund..Kngfe737Version: 4.3.2
Worst costumer serviceIt takes 2 hours to deliver a product. Worst costumer service I have seen.They delivered burgers cold.I will never use their service..SilverSand97Version: 4.0.1
Worst service!!! Try Sovac.am instead!!!!So I ordered a meal and since the delivery guy couldn’t return the change, I asked him to return the meal and he accepted that. Then a week later, i get e call from menu.am telling me that if i ever want to place another order i have to pay 1,300 AMD first because I haven’t paid for the previous one!!!!
If I were you i’d not use their service, and you’d better try Sovac.am !.K3440Version: 3.2.0
I love menu.am but the app is terribleIt crashes frequently and forgot about any payment other than cash. PayPal just crashes it..BrdphlptVersion: 2.5.1
Don’t use itThey have the worst management. Long wait times, sometimes they don’t deliver at all stating that the restaurant wasn’t accepting orders or other stupid excuses.
Sometimes they deliver a mess. Try using other services. This one really sucks..Lwbm999Version: 3.3.4
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