Pulse For Booking.com Partners Customer Service

I have used many apps throughout the years and my favorite app is the Pulse app. It’s ease-of-use enables me to be very efficient in my business as I travel to various places. There is nothing negative I can say about this app because it has allowed me to do everything I want to do and more. I would recommend this app to everyone searching for an app to manage their resort/villa rentals. Thank you so much to Booking Dot Com for a great app. SOV

Pulse came along way and keep improving. Now management can see more details of what rooms available and able to adjust the rates as per current demand n supply and situations. I like to see when highlight the dates to check availabilities, only show correctly that the room is open when check on one day, but when selected 2 days or more, the availabilities didn't show that the rooms are open on those dates. Only able to check one room one day at a time.

Payment system should be improved to make it convenient for the owners. Booking payment process showed a lot of confusion to guests for not telling them total charges when they book. I experience a lot of booking and cancellation on this site. Very unfair to owner who have short time to list our unit to other travelers who really needs the condo when someone hold on the unit then just drop it a few days of their ETA.

I like the app. Change I would suggest is an easier way for hosts and guests to modify stays through the app. Each time I call customer service/support it is different instructions on how to make changes. Airbnb allows the guest to make changes through the app and the host is allowed to accept changes. Hassle free.

I was asked to sign in again, but when I did I realized that I was actually setting up a new acct. so I defeated the account. I lost my original account. Now I have no app. I tried to restore it but that didn’t work. My account is fine on my computer, but how do I get that account on my iPhone again? I love the app because I use it all the time. Please help me restore it. Thank you Sydni swenson

The app is pretty user friendly, a lot of the desktop options are available which is nice! Biggest complaint is that it will send notifications and then they immediately disappear. Case in point, someone had messaged me but I never saw the notification and now our response score is 90% because I missed one message.

Being a small hotel and managing reservations can be a nightmare. Pulse (Booking app) has made our job so much easier because it allows us to manage reservations everywhere we go. Pulse it’s easy to use and quite practical. We don’t know what we would do without this app.

Beautiful application, very useful and simple to use. Hopefully, as time passes, will be more options to choose for easier handling of booking account and reservations. I would like to see in some future updates easy accessible information of monthly (or chosen date) sales value. From me 5 stars 😀

The Pulse app is wonderful and easy to use. It’s makes managing our rental apartments quick & easy to do. The messaging part works great! Love the message templates and scheduling capability, eliminates a lot of work for us. Calendar is easy to use and change prices. And calling quests from the app is great.

I am writing this hoping that one Day the new booking info becomes easier to read. When we revive a new booking I wish it to read dates name and price as well as promo all in 4 lines if you want to go into the booking then you enter each department. It really does make it easier when you are busy and a new booking comes in

The app is smooth and works seamlessly. I particularly like the way it automatically displays available and booked rooms/apartments. That automated system makes managing listed property convenient and easy.

Used for years and no issues (so 4 stars) but need help today. 12 hours ago or so the app started opening to a black white screen with the words: “Something went wrong An error occurred while loading this page - please try again later.” And under that a blue button “Retry”. All 5 tabs on the bottom have the same or similar error messages. However, new booking notifications still arrive! But when you press an alert, it just opens the error message. Thanks I’m advance for looking into this issue Tech Team!

Unfortunately the payouts and finances no longer showing up , I’ve had 8 booking this month but shows zero payouts even though I’ve received 6 of them please fix as I use for reference to keep track

This something wrong with the last version.. Sometimes I don’t receive notifications for example review notifications or message notifications unless I go and check it out myself

I’m generally happy with that app. I only have one issue and that I have a hard time loading photos of things that are requested by booking. The rest of the app makes my job much easier to do. I also appreciate the daily report sent to my iPhone.

The messaging service is sporadic. There are times that I respond to the guest and my written message disappear so I had to rewrite. I also cannot seem to find all outstanding reservations unless I go to the extranet. I used to readily see my open reservations.

Reservations under arrival show the date as one day earlier then the actual check in date. Happens on all my reservations. This is under bookings and arrival tab. Otherwise useful app.

The calendar is much easier to update now than it was. It’s easier to select the dates and either open or close rooms.

Please bring pay features to this app why we need to go to mobile web or computer to mark as pay in full why not add to this pulse app make more useful and easy to mark as pay in full without leaving app

As a general manager most of the time I’m not sitting behind my desk. For those moments it is great to have the pulse app at hand on my phone. I can immediately communicate any incoming messages to my reservations staff wherever I am.

Wish the notifications would go away immediately after resolving. Such as messages and guest reviews. It takes a while to update even though reviews have been replied to and messages have been responded to.

App crashes way too often. Have to sign in via web site sometimes even to every opening. Sometimes it run smoothly.

App works great, It would be nice to be able to change the main photo through the app, mark reservation cards as declined, and change reservation date/ prices when needed. Otherwise it's great.

Just want to say I think your site is amazing I appreciate your updates and all the info you provide on a regular basis. Ana Soares

I love that it is so easy to access than having to go into extranet and wait for the code.

Pas tjrs synchronisé avec l’extranet surtout au niveau des avis clients sinon très bien

Great tool for the hosts!

祝您和合作伙伴们在新的一年工作顺利！转钱快乐！

Easy to use app by booking.com

Very easy and smooth to manage your business

Helps me keep in touch with my important info from Booking.com Wish they would improve it more but it’s still very useful

Got to love making money with you free space!

Permet de rapidement obtenir plusieurs informations pertinentes et surtout les messages des clients en temps réel

I like it..

I want to share my Pulse app review. It’s makes my life easy, since I have been using. Why on the road , I can use it seamlessly. Very mobile friendly. I can do all task here.

Great App for bookings

Очень удобно и быстро!

It could be much better

Very user-friendly and easy to use

A great app to help you manage your property. Very intuitive and helpful.

Très bonne application

Makes my job a breeze! 1018amigo

Hi there! Something happened to the calendar view, previously I could see clicking on the yellow booked date who booked, reservation details. Now it shows only “fully booked” which is extremely uncomfortable. I h e to go to another page and search by date to find out the guest and other information. Am I the only one who have these troubles, or is it a known issue?

I like most things about the site except for a couple of things. I dislike that the property description is made up by the website and it isn’t accurate. I’ve tried updating the property details but the description still lists features that are not directly on my property but are close by or it lists features I don’t even have. It doesn’t capture the essence of what draws people to come to the area either. I also dislike that I pay a set percentage for commissions but then if guests are using mobile apps they get varying app discounts in addition which can bring my total fees to 25% or more. I have deleted the early booking discounts from my property but for some reason the settings automatically still have the early booking discount so I have to manually go into my listings to delete it month but month.

Ça va mieux Et merci à Booking.com

I never write bad reviews but I will with this one. The frustration using this app is 100% !!! It is not user friendly at all specially for vacation home owners. It’s is terrible having to log in to all these different pages to get to a setting besides the combination of hotel settings mixed with vacation homes it is horrible. I’ve used Airbnb for a year now and it’s the easiest most user friendly system for str owners perhaps your system should be similar and make it easier in terms of listing an str on your page. I’ve had to cancel multiple reservations for various reasons from not taking the payment at the time of reservation and asking guests to pay at the “hotel “ Even after it exported all my description and information from Airbnb it listed my home as a 4 bedroom causing me a cancellation and the guest stating that I was being dishonest with my listing And to make matters worst not blocking dates on your site after a reservation and allowing double booking!!! I just don’t understand!! All of this cancellations that I’ve had are just affecting my listing and its ranking on your site affecting potential future reservations!

I use this app on my iPad as well as my Samsung telephone. I have noticed the functionality on these devices is worlds apart. Case in point, I have recently attempted to change my availability for today on the iPad to which I was greeted with, “To avoid overbooking, availability can not be more than 1.” No discussion and no options for changing my availability on my iPad. To get around this, I simply opened the app on my phone which within five seconds allowed me to successfully update my availability to reflect my circumstances. I don’t know how much beta testing the app had on the iPad but I am having some pretty basic issues that aren’t reflected on my phone. I just deducted another star as the iPad version shows cancelled bookings at still active and isn’t allowing the rooms to be rented. I’m sorry but this new bug reduces this app to a useless piece of garbage which negatively impacts my business.

Limited functionality compared to the site, but equally difficult to find what you need and to get things done. Asks for two factor authentication continuously. You can’t figure out what the payout for a reservation is going to be, after Booking’s discounts (to the guest) and Booking’s fees, till you receive the payout (days if not weeks after the end of the reservation). Not even Booking knows what they’re doing, as they’re taking months to figure out how much we own them in fees and how much they owe us. Even basic things such as how many people can reserve a room do not work: what’s in the settings of the property is different from what the customers see and are able to book ridiculous!

The app is very difficult to use. You need to have at least 2-3 phone to utilize, before you can updates, access certain information on your own account. Unlike other app, you can just easily use one app to transition from traveling to hosting. This however requires 2 (Booking for traveling, Pulse for hosting). And have to log in gazillion times just to update your password. Recently I spent 3 hours trying to update my own pw and another 40mins w/ service support. In fairness, he was very patient. He mentioned multiple times that requiring 2nd authentication is for security, but when will it becomes inconvenience spending hours should be enough reason to update your system.

I have checked multiple times to make sure I have all notifications ON for this app. But it simply does not notify me of bookings. Two days ago I woke up and checked my notifications specifically looking for new bookings. Nothing. Then I opened the Pulse app and had a new bookings placed after I went to bed that night. Please fix this. And also please fix the calendar view so I can see the promotions I added for certain dates. Thank you.

The app is merely a thinly veiled web interface for their website. It adds no value other than making it slightly easier to get to from the phone. The most annoying part is that they make you authenticate for almost everything!!! You have to log in constantly and the timeout is extremely short (just like their website, which is horrible). As a “partner” the experience is a nightmare and everyone I know that uses it feels the same. Why are they so popular???

This app and also pulse booking . Com is very frustrating. People book your place and you don’t know if they are actually coming to stay. Mine says you pay when you arrive. Once my place is blocked. How do I know that the Guest is actually coming ? I have a guest now that won’t answer any of my emails yet he is booked to arrive in August. This is frustrating. Also if I want to cancel the guest has to accept the cancellation. If I have a problem and the guest does not answer how do it deal with this .. not sure that I like this way of doing business. It’s to impersonal

So if a potential guest messages you to see if they are able to book your property you cannot see that message in the pulse app but you have to log on a desktop to answer that question . Meanwhile in this time and day of technology this should not be an issue . I hope you guys can do better or hire someone better who know how to create a user friendly app for both the host and the guest . “ zero” ratings . I had been wanting to give zero rating but for me to post this review I need to give 1 star rating 😡.

The app itself if fairly easy to use and to navigate. I feel the calendar feature is easier to use on the app for opening and closing rooms than on the extranet. The one major thing that needs to be improved are the notifications of the Pulse app. When I get a new reservation, the chime is incredibly quiet and easy to miss. If I didn’t have the email notifications also on, I would miss nearly every reservation. It would be helpful if the Pulse App could put a banner notification on the phone as well as a notification (red circle) on the App button so it indicates a new notification is there. If these features were improved, then I would easily rate this a 4. But that lacking feature makes it a 2 rating for me.

When the guest request to book my location they send a message with it. I then approve the request. Then have to wait until the guest confirms the booking and pays to be able to actually begin to message them. This is extremely bad for business because some guests might have questions about the property or the area. This is the only site the doesn’t have the messaging feature at the start of the inquiry. Please update your software or hire someone who knows how to. Sincerely, Every single host!

Unfortunately, Pulse is a very limited app and some basic functions are better done on the Extranet website. The button options which are displayed on every reservation is cut off by the screen, which makes it hard to tap. Sending a message to the support is incredibly difficult since you can’t see the entire text as the text form doesn’t expand. The customer service doesn’t respond to inquiries as fast as seen in other OTAs. Although not related to this app, the Extranet website constantly requires the admins to log into their account multiple times during the day - it seems like they have a serious issue with how their system handles cookies as we are constantly logged out by them.

In December an update was released that broke the sign-in function. A “Oops There was an error” message is returned. I notified customer support and they eventually told me they were aware of the problem and an update will be provided soon. They have now released a second update, which I had assumed would fix the problem. But the problem remains. That it is taking so long to resolve such an important issue is beyond me.

Mobile version is way more difficult to navigate, especially when access to the calendar and reservations are needed. It gets even more complex if there are two properties, then to manage the calendar is almost impossible. As much as i would love to work from my phone, i can’t alter the calendar the way I can access it from my laptop

Booking will not hear you out. They will listen to guests false statements and ignore you. Costumer service is slow as can be, they will send you to the next person until you get tired of them. The app doesn’t put the reservations correctly sometimes on the calendar and you have to log in on extranet to check on the questions that future guests may ask. Worst app and costumer service I have experienced as owner

There is a problem for very long time at replying in messages. The whole app is stacked and it’s very difficult to reply or correct something in your message. You can’t easily move in the text and copy and paste parts in the text so sometimes you have to erase the whole message and start over. Ether it’s a problem or something else but it’s very annoying.

I don’t understand how an app can even be this bad. For something tied to your user’s actual income, your developers clearly don’t give an iota of care that that this deserves. I can’t even open up the bookings tab without getting a “unable to load data, please try again” error message. I have to then spend an extra 3-5 minutes figuring out which bookings need to be prepped. Fix the app

The Pulse app does a decent job with calendar updates, which is helpful for tracking bookings. However, the overall functionality is limited. Messaging can be repetitive and inefficient, and the interface isn’t very intuitive. It works for basic needs, but it’s not ideal for smooth or streamlined property management.

Majority of problems including in ability to receive full credit card information so that if people no show you can’t charge them unless you give booking control over your banks. Also recent update makes it difficult to select arrivals and easily review summaries. Lastly live customer support is useless and never helpful even if you to reach someone after endless chat bot replies

This app used to work really well. Now, it asks me to login each time I open it and then 50% of the time the login doesn’t work and I have to do it again. And now they added a terms and conditions disclaimer that pops up each time I click to send a message to a guest. So much wasted time!

The absolute worst booking platform to ever exist. Stay away, hosts AND guests. Scammers run rampant on the site, the booking system is unbelievably flawed, and although it’s easy to get through to customer service, they are absolutely useless and unable to ever resolve issues. Beware. Every single angle of this company is flawed. They will take your money and you won’t get it back. They don’t even do background checks on guests or properties. Stay away.

I’m impressed that this app it’s 4 and 1/2 stars review, as a host it’s horrible, they don’t collect payment at the time of booking, I have to collect the payment at the time of arrival, collect taxes, they’re not responsible for any property damage, that what customer service told me, I guess you have to hire a professional to manage you this app cause it’s just to complicated for simple humans like me, I’ll just keep to Airbnb and verbo for now

Terrible service, I always gets reservation but when I reply to the customer I never get a reply back. I contacted booking about an invoice they have send me (but I’ve never received no customers ) and explain the situation that I never gets messages back from peoples who makes reservation. More then 5 times I’ve mailed booking but also no reply from booking but still they are sending me your invoice hast 3 days due , 8 days due, 11 days due and so on so on.. 😡😡😡

The page ogf current bookings sometimes work and sometimes it till me it can’t load the page (Retry) I retried several times, including shutting down the phone and turning it on, still can’t see my bookings. This can cause me issues as a landlord

The limitation of the app is that there is no option to verify the app by other means for those who have no cell signal. The advantage of the app is it provides an alternative two step verification method for other devices for those who have no cell signal!!!

This app is structured perfectly I have had no issues in the past couple years. Now recently the app logs me out every 30 minutes. I need to be able to keep track of bookings for 5 properties and it’s impossible with no notifications because it keeps logging me out. I’ve uninstalled reinstalled countless times.

This app is terrible. Booking has been nothing but a frustration to work with and now I feel like they are holding me hostage because I have sporadic guests booked 6 months out. They also fine you for THEIR incompetence when they make mistakes on their end. They have overbooked me 3 times when I had the dates blocked off and then charged me fees. One being 200$. Airbnb is a MUCH better company to work with with absolutely no frustrations.

App prompts me to verify 2 step process 10 times in a row. It's basically useless. Web app on phone also doesn't allow to do anything with same 10 times the 2 step verification. Somehow my admin account is not able to see info from my properties. Which is. Amazing since I don't know who else has more rights than ADMIN. Can't fn wait for this company to die to competition. God speed to airbnb

Good app but some missing components. 1) allow the syncing calendar from app not just desktop 2) allow messages to be archived so it’s easier to keep track of bookings and not need to see past bookings

The new update dont let us log in, constant error message

I have tried accessing a reservation to cancel it from the app and phone registered and althought the phone is there to request the access code it cannot be selected.

Nothing is where you expect it to be and there are very limited menu options to find and adjust what you need to. It’s so clunky and obtuse, the UI is brutal.

I asked 3 months ago to fix my app to 4 assessors and nobody solved it they just say i will make a report, the app just stays in login and then lets make sure you are a human with a white screen and restarts, really bad service on booking customer service and worst with the app

Too many bugs. cant even send messages to clients , no idea why it happens.

There’s just so much wrong with this app I don’t know where to begin. Mostly, things just don’t work and are too convoluted and difficult to find. Furthermore, you are constantly prompted for security codes, even from within the app.

The booking does not open on the app so I cannot see any bookings on that app if I am not in the office unless the guest message me and they never iMessage so I don’t know if I get Booking or not

The App sounds not user friendly. Too much bugs

It is very hard to use and manage, it always get stuck. On the calendar it won’t show who booked, I need went through all massages or booking to find out who is the next client. Hate this. Extremely inconvenient.

All kinds of security problems, not accepting its own pulse code.

It is not designed well for the person listing their property. Almost impossible to find a phone number for assistance and equally as impossible to remove a property.

-disconnect by it self -Hard to select date to modified them (number are too small) -don’t see reservation on date in calendar -hard to move from room to room -no titre to understand which room you are - -no co-host could help managing -……..

Contrairement aux apparences et à ce qui est écrit, Pulse et Booking.com NE FACTURENT PAS LES CLIENTS. Vous devez prendre le payement sur votre carte physiquement à leur arrivée. Plus tard, vous pourriez être eligible au « Prépayement » qui facture les clients pour vous.

The app is way too complicated. Too many unnecessary options. The crucial info gets lost. It's also anonymous. It offers no insights on guests that are booking. Please simply.

No comment

I never know which property I have selected as an owner or how to get to messages associated with which property. I have to make changes 20 times, one at a time for each property. Hate how complex the platform is, it has cost us $25k because of a incorrect setting.

App is getting worst every time!! Before you could easily message Booking.com agents back but now you can’t do that. This app should progressive not going backwards.

Aucun retour d’appel de la comptabilité, Impossible de régler un problème.

Plusieurs bogues, très lent, une application qui semble avoir été crée en 2006 et qui n’a jamais eu d’amélioration depuis …

Not accurate, not user friendly, not reliable. even booking dot com support staff will tell you not to rely on the app, as it’s totally not reliable. many time the changes you mad on extranet will not be reflected on the app after a long time, many times the changes you made on the app will not show on the website either, every time you call the support staff, they will simply tell you if you had trouble because you rely on the app, they are not responsible! utterly frustrating

-calendar should have the persons initial, picture or name on the dates that they are booked for so we can differentiate one booking from another. -the upcoming reservations should show in one column labelled ‘arriving soon’ and the cancelled reservations in one column so they are not mixed together, it’s very confusing. -an option to send multiple pictures to guests at once instead of selecting one by one. -an option to input specific directions and instructions for guests to follow.

They do not take the payment of the host like other platforms like Airbnb or Vrbo does. They only take 30% of their customers and what about the other 70%. That is insane i have to spen 4 hours of my time everytime i have a booking with them to explain to the customer why i am the one handling the payment and why i am requesting e-transfer. Some guest come from other countries they do not even understand what is a e-transfer. But booking want all their commissions while offering half of service. What kind of business is that. Now the guest cancel because they think its a scam and sometimes their own booking agent cancel what is this. Weird. Insane and very frustrating

I hate this app.

Very often is not working

Vous n’affichez pas les téléphones des clients et c’est très important de les avoir car il ya beaucoup de squatteurs

Compared to other booking platforms this needs a lot of tweaking. For some reason guests are rarely notified or encouraged to look through information given to them. We often get calls from guests asking for basic check in or wifi information - when they have not even taken the care to look at the messages we have sent them which has ALL the information they could want. It’s frustrating having to “baby” many guests- we don’t have to do this with the other major booking platforms. Booking.com need to help guests be more independent. Last night a guest called us multiple times (at midnight!!!) asking us for where to park, then what the check in information is, then what the wifi was, and then where the pull out bed is-!!!! All questions that would be answered had he bothered to read the messages we sent to them. This happens very regularly with booking.com guests. We are happy to help guests that have genuine questions or problems but it’s a huge waste of time and frustration when they don’t even bother to read. Booking.com need to help guests with that.

Make it more simple