Pulse For Booking.com Partners Customer Service

Pulse for Booking.com Partners Positive Reviews

Awesome Pule AppI have used many apps throughout the years and my favorite app is the Pulse app. It’s ease-of-use enables me to be very efficient in my business as I travel to various places. There is nothing negative I can say about this app because it has allowed me to do everything I want to do and more. I would recommend this app to everyone searching for an app to manage their resort/villa rentals. Thank you so much to Booking Dot Com for a great app. SOV.LenBrownVersion: 18.9

Good AppI like the app. Change I would suggest is an easier way for hosts and guests to modify stays through the app. Each time I call customer service/support it is different instructions on how to make changes. Airbnb allows the guest to make changes through the app and the host is allowed to accept changes. Hassle free..Jnet2003Version: 29.2

Restoring my app account w/ pulseI was asked to sign in again, but when I did I realized that I was actually setting up a new acct. so I defeated the account. I lost my original account. Now I have no app. I tried to restore it but that didn’t work. My account is fine on my computer, but how do I get that account on my iPhone again? I love the app because I use it all the time. Please help me restore it. Thank you Sydni swenson.Gayles11Version: 19.1

Hotel management made it easyBeing a small hotel and managing reservations can be a nightmare. Pulse (Booking app) has made our job so much easier because it allows us to manage reservations everywhere we go. Pulse it’s easy to use and quite practical. We don’t know what we would do without this app..DCAndresVersion: 16.3

Ave R apartmentsBeautiful application, very useful and simple to use. Hopefully, as time passes, will be more options to choose for easier handling of booking account and reservations. I would like to see in some future updates easy accessible information of monthly (or chosen date) sales value. From me 5 stars 😀.Bucanero No1Version: 6.8

Great App, easy to manage rentalsThe Pulse app is wonderful and easy to use. It’s makes managing our rental apartments quick & easy to do. The messaging part works great! Love the message templates and scheduling capability, eliminates a lot of work for us. Calendar is easy to use and change prices. And calling quests from the app is great..CaseMaggiVersion: 14.0

Not easy to manage calendarMobile version is way more difficult to navigate, especially when access to the calendar and reservations are needed. It gets even more complex if there are two properties, then to manage the calendar is almost impossible. As much as i would love to work from my phone, i can’t alter the calendar the way I can access it from my laptop.Nicname223Version: 8.1

Bug at writingThere is a problem for very long time at replying in messages. The whole app is stacked and it’s very difficult to reply or correct something in your message. You can’t easily move in the text and copy and paste parts in the text so sometimes you have to erase the whole message and start over. Ether it’s a problem or something else but it’s very annoying..AleBlackVersion: 14.8

New bookingI am writing this hoping that one Day the new booking info becomes easier to read. When we revive a new booking I wish it to read dates name and price as well as promo all in 4 lines if you want to go into the booking then you enter each department. It really does make it easier when you are busy and a new booking comes in.Grumpy1139Version: 6.6

Intuitive, user-friendly appThe app is smooth and works seamlessly. I particularly like the way it automatically displays available and booked rooms/apartments. That automated system makes managing listed property convenient and easy..Stifles007Version: 28.0

Help! App not functioning suddenly 2/16~17Used for years and no issues (so 4 stars) but need help today. 12 hours ago or so the app started opening to a black white screen with the words: “Something went wrong An error occurred while loading this page - please try again later.” And under that a blue button “Retry”. All 5 tabs on the bottom have the same or similar error messages. However, new booking notifications still arrive! But when you press an alert, it just opens the error message. Thanks I’m advance for looking into this issue Tech Team!.Rob in SeoulVersion: 23.4

Mostly goodI’m generally happy with that app. I only have one issue and that I have a hard time loading photos of things that are requested by booking. The rest of the app makes my job much easier to do. I also appreciate the daily report sent to my iPhone..SirbasileusVersion: 25.9

Booking in ExtranetI noticed delay of booking details under notifications. It doesn’t alert me after guest confirmation of booked rooms. I had to checked via email to make sure the booking came through..Hyde71Version: 25.2

Arrival date tab shows incorrect dateReservations under arrival show the date as one day earlier then the actual check in date. Happens on all my reservations. This is under bookings and arrival tab. Otherwise useful app..Anand23Version: 7.0

ImprovedThe calendar is much easier to update now than it was. It’s easier to select the dates and either open or close rooms..Barbir60Version: 27.0

What happened?This app used to work really well. Now, it asks me to login each time I open it and then 50% of the time the login doesn’t work and I have to do it again. And now they added a terms and conditions disclaimer that pops up each time I click to send a message to a guest. So much wasted time!.Aarn145Version: 23.9

Handy app for when you are not in your officeAs a general manager most of the time I’m not sitting behind my desk. For those moments it is great to have the pulse app at hand on my phone. I can immediately communicate any incoming messages to my reservations staff wherever I am..SpaanseduifVersion: 6.5

Waiting for one more feature to this app please add pay mark in pulse appPlease bring pay features to this app why we need to go to mobile web or computer to mark as pay in full why not add to this pulse app make more useful and easy to mark as pay in full without leaving app.SunnyanksVersion: 9.4

NotificationsWish the notifications would go away immediately after resolving. Such as messages and guest reviews. It takes a while to update even though reviews have been replied to and messages have been responded to..Deznuts88Version: 8.1

Works GreatApp works great, It would be nice to be able to change the main photo through the app, mark reservation cards as declined, and change reservation date/ prices when needed. Otherwise it's great..DrpronkyVersion: 6.0

Not easyUser friendly level is hard to navigate.RidasawaVersion: 26.1

Great for easy jobIn my oppinion pulse is so correct thing which anyone did or does , it is easy way to get anonce about booking ... so it helps me very much . i can control my booklist when i want and it is good ,with best wishes ZT_ROOMS.VajiaVersion: 8.3

Change langague and notificationsI use it a lot and I like it, I just dont like the fact that we dont receive notifications anymore in any celphone. We also dont know how to change the language..NjdhjanahgejejbffVersion: 16.9

It is difficult to find the rate and to free text a descriptionNeeds improvement.GrubhyVersion: 22.1

AwfulAwful service 95% of their customer service representatives are rude and not willing to help you to resolve your problem. They are very good to give fine for their mistakes which they not taking responsibility and blaming you. I stop business with them. AIRBNB much better to work with. Very disappointed...LinaveVersion: 6.0

App with temperApp crashes way too often. Have to sign in via web site sometimes even to every opening. Sometimes it run smoothly..YouasktoomuchVersion: 25.4

Good App lousy bookingsThe Pulse app is intuitive and versatile. It is the the copious fake bookings that are frustrating. I would like to see the country of origin of the reservation if possible. And expected time of arrival should be mandatory..BrowzmanVersion: 16.8

Great management platformApp sometimes will time out and log off mid use. Should have more capabilities on app as well as add users. Otherwise, really great app to communicate and manage the property..Rswif001Version: 24.6

Improved Features!Loving the new features & ease to attach pics, etc... Makes doing business professionally very easy!.Miner9998Version: 19.2

Very useful APPPulse truly makes our lives easier as it’s very simple to navigate through bookings , photos, reviews, invoice etc... Thanks so much for making our lives better. Jupi Da Silva.ButterholaVersion: 8.7

Casa Do Tio SoaresJust want to say I think your site is amazing I appreciate your updates and all the info you provide on a regular basis. Ana Soares.What ever 4 everVersion: 18.9

PulseI love that it is so easy to access than having to go into extranet and wait for the code..CecilemxVersion: 6.0

Nice appVery easy and smooth to manage your business.MoysalahVersion: 29.9

Got to love making money with you free space!Got to love making money with you free space!.Pötyi12Version: 29.0

DifficultIt is not designed well for the person listing their property. Almost impossible to find a phone number for assistance and equally as impossible to remove a property..RenSmith306Version: 29.6

Excellente applicationPermet de rapidement obtenir plusieurs informations pertinentes et surtout les messages des clients en temps réel.EN1234567890!?Version: 28.5

GreatI like it...TuffcitygirlVersion: 28.3

REVIEWI want to share my Pulse app review. It’s makes my life easy, since I have been using. Why on the road , I can use it seamlessly. Very mobile friendly. I can do all task here..Tranquil nestVersion: 28.2

PulseGreat App for bookings.Spectacular viewsVersion: 27.5

ОтзывОчень удобно и быстро!.Lotos For YouVersion: 27.2

Dr. ZionIt could be much better.ZakhiaoVersion: 27.1

Very usefulHelps me keep in touch with my important info from Booking.com.Fletch110Version: 26.6

I am enjoying Booking appVery user-friendly and easy to use.The Tides1Version: 26.5

A great appA great app to help you manage your property. Very intuitive and helpful..Msn 7Version: 26.3

Application facileTrès bonne application.Michel chaineVersion: 26.0

Owner of the propertyMakes my job a breeze! 1018amigo.1018amigoVersion: 25.3

Issues with calendarHi there! Something happened to the calendar view, previously I could see clicking on the yellow booked date who booked, reservation details. Now it shows only “fully booked” which is extremely uncomfortable. I h e to go to another page and search by date to find out the guest and other information. Am I the only one who have these troubles, or is it a known issue?.[email protected]Version: 25.9

Property description and feesI like most things about the site except for a couple of things. I dislike that the property description is made up by the website and it isn’t accurate. I’ve tried updating the property details but the description still lists features that are not directly on my property but are close by or it lists features I don’t even have. It doesn’t capture the essence of what draws people to come to the area either. I also dislike that I pay a set percentage for commissions but then if guests are using mobile apps they get varying app discounts in addition which can bring my total fees to 25% or more. I have deleted the early booking discounts from my property but for some reason the settings automatically still have the early booking discount so I have to manually go into my listings to delete it month but month..Okanagan B and BVersion: 25.7

FantastiqueÇa va mieux Et merci à Booking.com.RoberticoolVersion: 18.6

Improvement recommendations-calendar should have the persons initial, picture or name on the dates that they are booked for so we can differentiate one booking from another. -the upcoming reservations should show in one column labelled ‘arriving soon’ and the cancelled reservations in one column so they are not mixed together, it’s very confusing. -an option to send multiple pictures to guests at once instead of selecting one by one. -an option to input specific directions and instructions for guests to follow..XtensiveVersion: 25.2

Telephone des clients ou leur statuts habituels avec booking pour identifier les clientsVous n’affichez pas les téléphones des clients et c’est très important de les avoir car il ya beaucoup de squatteurs.NaceraaVersion: 24.2

More notifications to guestsCompared to other booking platforms this needs a lot of tweaking. For some reason guests are rarely notified or encouraged to look through information given to them. We often get calls from guests asking for basic check in or wifi information - when they have not even taken the care to look at the messages we have sent them which has ALL the information they could want. It’s frustrating having to “baby” many guests- we don’t have to do this with the other major booking platforms. Booking.com need to help guests be more independent. Last night a guest called us multiple times (at midnight!!!) asking us for where to park, then what the check in information is, then what the wifi was, and then where the pull out bed is-!!!! All questions that would be answered had he bothered to read the messages we sent to them. This happens very regularly with booking.com guests. We are happy to help guests that have genuine questions or problems but it’s a huge waste of time and frustration when they don’t even bother to read. Booking.com need to help guests with that..HeidirebeccaxoVersion: 22.7

App is terribleThere’s just so much wrong with this app I don’t know where to begin. Mostly, things just don’t work and are too convoluted and difficult to find..RobPropsVersion: 21.9

ManagerGreat updates but I sometimes get two notifications on messages.LadyspudVersion: 17.2

Great appVery efficient.SweetnattVersion: 16.9

💙 PulseVery easy to navigate! User friendly! 👍🏼.SkybutchVersion: 11.9

Would love to edit/add promotionsThe app is pretty good! I just wish I could edit or add my current promotions..Megziemoo04Version: 15.4

需要改进！同步容易出现问题！.Hlh731Version: 11.9

Better than AirbnbBest Airbnb alternative I have known so far. I like it how they group the same address as one..Colin.doVersion: 11.4

AvisL application te montre des informations inutiles , comme les réservations annulées, c est mieux d avoir juste l information pertinente; les réservations à venir . Merci.Sam barclVersion: 11.9

The bestExceptional.AmaniKingVersion: 10.0

Love the App However ?When accessing the app from an email it won’t take my cress and locks me out !? I then have to back out of the email and reload Pulse via my iphone’s home screen. Very annoying Jim from 2545681.Pooped-OutVersion: 9.8

Pulse AppLittle cumbersome to use and still can’t cancel reservations as property owner. Only can do it from a desktop after marking a credit card invalid..Kensington SuitesVersion: 9.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 30.0

Pulse for Booking.com Partners Negative Reviews

Horrible app for vacation rentalI never write bad reviews but I will with this one. The frustration using this app is 100% !!! It is not user friendly at all specially for vacation home owners. It’s is terrible having to log in to all these different pages to get to a setting besides the combination of hotel settings mixed with vacation homes it is horrible. I’ve used Airbnb for a year now and it’s the easiest most user friendly system for str owners perhaps your system should be similar and make it easier in terms of listing an str on your page. I’ve had to cancel multiple reservations for various reasons from not taking the payment at the time of reservation and asking guests to pay at the “hotel “ Even after it exported all my description and information from Airbnb it listed my home as a 4 bedroom causing me a cancellation and the guest stating that I was being dishonest with my listing And to make matters worst not blocking dates on your site after a reservation and allowing double booking!!! I just don’t understand!! All of this cancellations that I’ve had are just affecting my listing and its ranking on your site affecting potential future reservations!.CatpinedaVersion: 29.6

IPad functionality not there yet.I use this app on my iPad as well as my Samsung telephone. I have noticed the functionality on these devices is worlds apart. Case in point, I have recently attempted to change my availability for today on the iPad to which I was greeted with, “To avoid overbooking, availability can not be more than 1.” No discussion and no options for changing my availability on my iPad. To get around this, I simply opened the app on my phone which within five seconds allowed me to successfully update my availability to reflect my circumstances. I don’t know how much beta testing the app had on the iPad but I am having some pretty basic issues that aren’t reflected on my phone. I just deducted another star as the iPad version shows cancelled bookings at still active and isn’t allowing the rooms to be rented. I’m sorry but this new bug reduces this app to a useless piece of garbage which negatively impacts my business..JayfajonesyVersion: 10.7

Not user friendlyThe app is very difficult to use. You need to have at least 2-3 phone to utilize, before you can updates, access certain information on your own account. Unlike other app, you can just easily use one app to transition from traveling to hosting. This however requires 2 (Booking for traveling, Pulse for hosting). And have to log in gazillion times just to update your password. Recently I spent 3 hours trying to update my own pw and another 40mins w/ service support. In fairness, he was very patient. He mentioned multiple times that requiring 2nd authentication is for security, but when will it becomes inconvenience spending hours should be enough reason to update your system..Och29Version: 23.5

I’m stressed out with this app and the pulseThis app and also pulse booking . Com is very frustrating. People book your place and you don’t know if they are actually coming to stay. Mine says you pay when you arrive. Once my place is blocked. How do I know that the Guest is actually coming ? I have a guest now that won’t answer any of my emails yet he is booked to arrive in August. This is frustrating. Also if I want to cancel the guest has to accept the cancellation. If I have a problem and the guest does not answer how do it deal with this .. not sure that I like this way of doing business. It’s to impersonal.FeridaVersion: 7.9

Host can’t message guestWhen the guest request to book my location they send a message with it. I then approve the request. Then have to wait until the guest confirms the booking and pays to be able to actually begin to message them. This is extremely bad for business because some guests might have questions about the property or the area. This is the only site the doesn’t have the messaging feature at the start of the inquiry. Please update your software or hire someone who knows how to. Sincerely, Every single host!.Campbell0528Version: 29.5

Payment systemPayment system should be improved to make it convenient for the owners. Booking payment process showed a lot of confusion to guests for not telling them total charges when they book. I experience a lot of booking and cancellation on this site. Very unfair to owner who have short time to list our unit to other travelers who really needs the condo when someone hold on the unit then just drop it a few days of their ETA..Jun BeltranVersion: 7.1

Worse with each updateHonestly the older versions of the app were so much smoother and more user friendly. Now the app became glitchy and buggy, the reservation section is designed for few bookings only, but if you have many bookings as a hostel for example, it is hard to see all the reservations and you have to scroll a lot. This is what happens when you hire cheap third party companies from India to build you the app..Glenn D. FogelVersion: 29.4

STAY AWAY!!!The absolute worst booking platform to ever exist. Stay away, hosts AND guests. Scammers run rampant on the site, the booking system is unbelievably flawed, and although it’s easy to get through to customer service, they are absolutely useless and unable to ever resolve issues. Beware. Every single angle of this company is flawed. They will take your money and you won’t get it back. They don’t even do background checks on guests or properties. Stay away..CDGiGiVersion: 24.7

TerribleTerrible service, I always gets reservation but when I reply to the customer I never get a reply back. I contacted booking about an invoice they have send me (but I’ve never received no customers ) and explain the situation that I never gets messages back from peoples who makes reservation. More then 5 times I’ve mailed booking but also no reply from booking but still they are sending me your invoice hast 3 days due , 8 days due, 11 days due and so on so on.. 😡😡😡.TarimarthoVersion: 9.0

Pulse app was perfect until recent- now logs me out every 30 minutesThis app is structured perfectly I have had no issues in the past couple years. Now recently the app logs me out every 30 minutes. I need to be able to keep track of bookings for 5 properties and it’s impossible with no notifications because it keeps logging me out. I’ve uninstalled reinstalled countless times..Hursh69Version: 24.8

Awful experience w bookingThis app is terrible. Booking has been nothing but a frustration to work with and now I feel like they are holding me hostage because I have sporadic guests booked 6 months out. They also fine you for THEIR incompetence when they make mistakes on their end. They have overbooked me 3 times when I had the dates blocked off and then charged me fees. One being 200$. Airbnb is a MUCH better company to work with with absolutely no frustrations..LolalgbVersion: 13.0

Worst update so farIn most recent update it’s has been messed up you can hardly see between different tabs like Reservations tab/ available rooms Tabs been laying over on each other please fix as soon as possible I own multiple hotel I order to mange booking I hardly see in between tabs it also keep sign out due unknown error every day needs fix asap.Mitesh124Version: 23.8

More bugs than features!I do not understand how some big company as booking, who makes all their money through this service could have such lame app! Please get your developers and testers in order to fix this app as right now it is impossible to send messages to guests after they booked! This is latest bug this app regulary goes from one bug into another!.Say!01Version: 29.1

Horrible appDeleted after 20 min of use. Couldn’t sync calendar from other platforms such as airbnb. Keeps giving error messages. Couldn’t set different rates for different days. App is not user friendly and very complicated to use. Options are all over the place. Can’t view my daily rates on the calendar. After Airbnb app this one is like being lost in forest.(Mr. X)Version: 28.6

Bad in every wayAbsolutely terrible user interface and the lack of information. payment system is bad and the 24 hours option for owners to wait and cancel it’s absolutely ridiculous. And when the guest credit card doesn’t get approved you still don’t have the choice to cancel which is your property up in the air hanging for the next 24 hours no one else could book..Keel5746Version: 20.0

Forced updatesWhen I open this app, it's because I have a guest on the phone and need to check their reservation. I don't have the time to update to a new version and keep the client waiting in the meantime. However, when you roll out a new version of this app you force everybody to update before they can access their calendar. Could you please introduce a “Remind me later” button, beside the “Update Now”?.VolvuspåVersion: 7.1

No help for hosts on Pulse. One stop shop it’s neededI gave booking my opinion already and nobody contacted me. We need the following on booking: 1. Customer Service on Pulse not on another site. 2. The price I set on Pulse and based on my standard rate does not get reflected on booking. Price on booking it’s always smaller. 3. Introduce cleaning fee for the guests to pay separately. 4. Allow hosts to review the guests. Booking it is not responsible for damages or when the number of guests exceeds the maximum of guests allowed. By allowing host to review the guests will give the chance for the hosts to restrict abusing guests from their properties. I know you will not respond but I’ll keep trying..SameanynameVersion: 29.4

Booking at their worstBooking is such a terrible platform for hosts, so difficult to use, with so many problems, and many fake reservations and no shows. The worst platform to use, where customers can have all the fun that they want, with zero responsibility. That’s why booking is so popular. 👎🏻👎🏻👎🏻👎🏻👎🏻 highly disappointed with this platform..Azem GalicaVersion: 27.6

DO NOT Download until fixedThis is a great app that just went through an upgrade that is a total disaster and is not usable on the iPhone 7.0 through 10.0. It’s disastrous if you’re counting on this to run your business. It is a normally amazing app that they just upgraded it but it’s still unusable and broken so maybe they don’t know. If you have an iPhone don’t chance it.Papabear38aVersion: 20.3

UselessIt gets me logged out every time I close this app. So basically makes it useless to have it on my phone. And only way to login back is after verifying through a call on business phone, bruh if I am at the business then why would I use this app at first. I would rather just go to website..Jamie356Version: 25.2

Could be better-disconnect by it self -Hard to select date to modified them (number are too small) -don’t see reservation on date in calendar -hard to move from room to room -no titre to understand which room you are - -no co-host could help managing -……...Useless name in reviewVersion: 29.0

Attention facturez vos client hors de l’app au début!Contrairement aux apparences et à ce qui est écrit, Pulse et Booking.com NE FACTURENT PAS LES CLIENTS. Vous devez prendre le payement sur votre carte physiquement à leur arrivée. Plus tard, vous pourriez être eligible au « Prépayement » qui facture les clients pour vous..Alex.9Version: 28.6

Too complicatedThe app is way too complicated. Too many unnecessary options. The crucial info gets lost. It's also anonymous. It offers no insights on guests that are booking. Please simply..Mass-jahnVersion: 28.1

Sometimes doesn’t workNo comment.Calgary best gardenVersion: 27.5

CentralizeI never know which property I have selected as an owner or how to get to messages associated with which property. I have to make changes 20 times, one at a time for each property. Hate how complex the platform is, it has cost us $25k because of a incorrect setting............MarcVersion: 27.2

App is getting worst every time!!App is getting worst every time!! Before you could easily message Booking.com agents back but now you can’t do that. This app should progressive not going backwards..Farleycole88Version: 26.9

ComptabilitéAucun retour d’appel de la comptabilité, Impossible de régler un problème..MLDubeVersion: 26.4

Bogue souventPlusieurs bogues, très lent, une application qui semble avoir été crée en 2006 et qui n’a jamais eu d’amélioration depuis ….L i s a m a eVersion: 26.3

Be aware this appNot accurate, not user friendly, not reliable. even booking dot com support staff will tell you not to rely on the app, as it’s totally not reliable. many time the changes you mad on extranet will not be reflected on the app after a long time, many times the changes you made on the app will not show on the website either, every time you call the support staff, they will simply tell you if you had trouble because you rely on the app, they are not responsible! utterly frustrating.Mto37Version: 25.4

Worst platform ever for paymentThey do not take the payment of the host like other platforms like Airbnb or Vrbo does. They only take 30% of their customers and what about the other 70%. That is insane i have to spen 4 hours of my time everytime i have a booking with them to explain to the customer why i am the one handling the payment and why i am requesting e-transfer. Some guest come from other countries they do not even understand what is a e-transfer. But booking want all their commissions while offering half of service. What kind of business is that. Now the guest cancel because they think its a scam and sometimes their own booking agent cancel what is this. Weird. Insane and very frustrating.Ol1739393Version: 25.0

Very poor designI hate this app..StlourrisapenguinluvverVersion: 24.5

ErrorsVery often is not working.AstaeculmeaVersion: 24.5

ComplicatedMake it more simple.Paolo👑Version: 20.9

Not enough control via aapNeed more control on app ..PakfjwjpbfnwklfnnfVersion: 18.0

Not easy to useIt’s so difficult to use if you have multiple listings The most important function that syncs with multiple calendar is missing It is no where or impossible to find a current checked in reservation from any of the tabs..AdrieeeeeezVersion: 11.4

Functions missingCannot remove past notifications.Ger456Version: 9.8

Ok but limited in what you can doCant mark credit cards as invalid especially when marking a no show..Motel3498Version: 9.5

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 30.0