Adobe Learning Manager Customer Service

The App works fine for me. It allows me to get all my required learnings in. There are some bugs but I’ve managed. However, I do wish it had the ability to rotate with my screen. The only way landscape mode works for me is when I click on a learning, finish, and then go back to the app. It only works until I finish the whole course and it reverts back to portrait mode.

With this app you can learn wherever you are both online and offline. I like very much the smooth player, the simple design and especially the social learning and the announcements.

All of the seminars I have taken have been for my job in a subject I love. I am using a midgrade Apple tablet, at work or at home with no lag issues. Have you seen how fast you get your certificate of completion with CEU reporting.

And sometimes had trouble loading, but it was fine

You have made my observation skills to be my most used awareness tool whe creating anything from sketch.

I can always rest assured that this learning app will utilize and provide all that’s necessary fro excellence and progression.

This app is well made and makes it easy to learn on the go!

This app is helping me as someone was disability learning disability with dyslexia to help me learn with my workplace

This app is fantastic

Fantastic for training, reviews or inspiration on the go !!

So the app is good when it corks to the courses and stuff. Only thing I don’t necessarily agree with is when you try to click something and it doesn’t do anything. Or it goes to the web for a test. And it freezes my phone

Quarter star at best. Have problems with any other app on os store and the developer pops on and responds immediately but Adobe thinks they are too good for this. They better wise up. Every day there is a new program or app out that is closer to becoming a real competitor with photoshop or one of Adobe’s products. And guess what they’re subscription price is = zero Adobe wake up and start helping your customers before we all flip you the bird and go somewhere else. You are one of the most frustrating companies to deal with. What a let down ...AGAIN !!! No support. No help.

Some of the courses work fine but when you have a course is required to go online to the web it doesn’t load up I’m using my WiFi at home and the course it still doesn’t load up. And when I am away from home the course still doesn’t load up. Hopefully these few cliches will be fixed soon. But other then that the app has taught me how to Manage at my Level 1 position as a Shift Manager

I really like the interface where you can see your progress and view that classes are available, but then when you try to play the course it is not as seemingly as the the desktop version. You can’t see the whole screen. There’s no sound or audio. I hope you guys are working on that? The concept is there, but it was very difficult to navigate.

I like how it was posed as a convenience to me that I could do my CBTs at home using this stupid app. All of my CBTs have crashed the app at least once, and a few of them crash the app as soon as I select them. I never know what tests are going to kill the app and almost always end up taking them at work. If you’re going to make an app, can it work like 80% of the time? That would be great.

Just updated my Adobe Captivate app on my iPad because I was prompted to at app startup. Now when I open the app it tells me I need Flash Player to play the content and provides a download link - USELESS. Flas player won’t download on my iPad from the link provided and courses won’t play now without it. So much for using my iPad for the LMS courses that I was doing - guess I’ll have to switch back to the computer and finish courses there. MAJOR INCONVENIENCE ADOBE! Not a happy customer

I have to use this app to take classes for my job, but half the time the app won’t work 🤷🏻‍♀️ Nothing loads, you can’t search anything up. And if by chance it works you better jump on it and use it while you can. This app needs MAJOR work. Thanks.

I hate having to restart the app every time I use an external link for more information. Fix this, and it will be a great tool

Doesn’t work I’m trying to do training videos to move up as a manager in my company and the only thing holding me back is this useless app fix this your holding people back because your to lazy to fix the same problems you’ve had for years

Need to use a laptop or desktop for this service. App is absolute garbage, unable to navigate and look up previously completed modules. When you eventually find them, it states many are not compatible with the iPad anyway, even if they’re just simple videos. Garbage

I’ve just downloaded this today as the website notified me on my phone so I decided to instal this. I was super excited about using it because of the convenience of it! Only to find out that it won’t connect to server. No matter how many times I’ve closed the app, and reinstalled still nothing 🤷🏻‍♀️

Most content doesn’t load, you can even ‘download’ content for offline viewing to never have it load. The main screens of the app will not work in horizontal mode though most of the content seems to exist in horizontal mode. If it’s not one thing it’s the other that make this app unusable.

This app doesn't work properly at all. Content won't load, sound doesn't work on responsive projects, and it crashes constantly. I hope the issues are soon resolved. One of the major reason we signed up for captivate prime is for the convenient App, so far it has only led to disappointment.

The audio does not work. The video will play but there is no audio. I’ve tested on both iPad and iPhone. For the record the audio works fine on the website version with both Chrome and Safari. Please fix the audio issue.

It seems that this app has been put together with a bunch of non-native web views that don't work well together. So far, everything works...but this is what you get when you can't place a priority on native development.

My Adobe is linked to my google account and there is no option to add a google account. I’ve also tried entering my account email but it says no account. I will not be using this app until they fix this.

For some reason, it doesn’t accept the password I use to successfully log in on the desktop view.

Audio doesn’t work on either devices. I have to use the website on a laptop

This app has never worked for me I am not able to take any of the courses I have been assigned and if I ever get anything to work my progress gets wiped

Buggy app. Continuously crashes when loading learning content.

I’ve been stuck on a course for days and it’s only on product quality 101 and it won’t let me get any further

The eLearning modules are much too big for the phone screen. It basically makes the app completely useless.

Who uses an iPad in portrait mode anymore? There is a reason that all cases and keyboards are engineered to stand in landscape mode.

Doesn’t work. Upgrade worse with time. Tried playing video content and only receive stalled black screen on my iphoneX. Please fix ASAP.

Content does not load. As soon as a video starts, app throws a memory error. In about 30 seconds after launching the video, phone heats up to the extent it can toast a tortilla.

Please update the app to have landscape available esp. on the iPad which I think makes more sense since it is a learning platform with some instructional videos embedded on the app.

90% of the classes I try to click on from Cross County Mortgage crash the app. It’s infuriating that I have to use safari over an app.

The quickest way to close the app is to click on any employer assigned learning course. The app will crash immediately. iOS 15.6.1

It is slow and does not open my learning in the app. It opens my browser. If I wanted to use my browser, I wouldn’t have gotten the app.

This app needs serious updates. Not worth the download.

I am a student. All courses lectures are on captivate, I hoped to watch on iPad, however videos don’t load. So disappointed.

Troublesome app. Account gets deactivated randomly. App fails frequently. Poor quality all around

Videos won’t play on iPhones. An instant 5 star feature if it worked.

Not a fan, not cuz of the app but cuz of the companies work I gotta do. I just don’t think that this is great for me, like I don’t wanna do it anymore.

I hate this app. This is so bad. I really don’t like it. Why does this exist. Cause this is sooo terrible. Every time I use the app my soul wants to die.

The developers should learn a thing or two from canvas. Garbage at best.

Absolutely the worst app I've ever used for training. Thanks for nothing!

My learning courses won’t load. App is useless.

Can’t get past the “Proceed” button. Is this even an Adobe app?

Great idea, but part of video is cut off of screen so it is useless.

On iPad Pro

When I try to open the app it just says there is no learning available and I can’t even search for anything, yet it works fine in web browser. Please fix this!

App is not working on iPhone.. could you please fix the bugs. It takes the credentials and displays blank page..Thanks

The app is not even working. It said “working on Iphone and Ipad”. I have both of them and its not working. You guys still do update but it’s not fixing the bugs.

It doesnt seem from adobe at all, I use it for my professional training and it just get stuck at one module and no matter how many times do u try, it just doesnt move. I wish I could give u guys any lesser star

Not impressed with how you guys came out with what's supposed to be a native app, but went cheap and just stuck a web browser into it. You know what the iPad asks me when I launch? If I want to launch the app because the integrated browser of the app thinks I'm stuck in a browser. The player on iPad is also really bad. Doesn't seem to scale for content created with Articulate Storyline when this LMS is supposed to be SCORM compliant. I can't even exit the courses, have to restart the app. This is a promising LMS but you need a lot more development and shouldn't go cheap on the iOS app.