UKG Pro Customer Service

UKG Pro Positive Reviews

User friendly, but I have a suggestion…I love the “sync my schedule”, however, we still have to sync it every week instead of it detecting new schedule changes. And when we do sync it, it shows up as a new sync, so, for example, this week (today being Sunday) I see my daily schedule listed twice in my calendar, and next weeks is listed once. And I will update it when my new schedule is posted on Friday, so this week will then show 3 times, next week will show twice, and the week after will show once. Is there anyway to refine that aspect?.SkaterMomof2Version: 1.7.3

Meh…some bugs to work outSo I have to use this app as a semi remote worker per my employer. It works better than the old app but I still have to double check that my punches when through. My biggest frustration is with with the location feature which seems broken. I have it enabled to have the location access as the app requires to use the time clock. I never change my settings yet it frequently reminds me of the requirement and takes me to my settings. I don’t change anything on the settings page because it’s already correct but I have to do this before the app allows me to clock in. When I’m in a hurry this is an extra delay. Also the app uses my Face ID but randomly will require my password and two factor authentication which of course also adds time. When it works it’s fast and easy but I never know how it’s going to work..SplitRaindropVersion: 1.5.6

I wanna see the namesPlease put back like before - when I go to Schedule Planner to add pick up dates for employees, I can only see the first two letter of that employees last name on the left hand side abbd the rest of the phone space is dedicated to seeing the date and shift. Do you know how many different employees can have same last names or have same first two letters of a last name?? I have to double check to see if I am adding the correct shift or PTO or whatever to the correct employee by double clicking the name and then sometimes if just pulls the page back up to the top again and you have to start over. It’s such a pain to do this on the phone. Put it back to how it was - when you can see the names on half the screen and the time scheduled shift on the other side. Thanks, much appreciated.Bianca NevansVersion: 5.0.1

Easy to useThis app is easy to navigate and has simplicity in mind. Good ui for all ages. I only have a few issues but they are small. I have tried to uninstall and reinstall to fix problem but it didn’t seem to work. I noticed with the app when I click on “My Timecard” on the main screen it’s always a blank white page so I have to go to the side menu and click on time and then click time card. Second is the recent update. I used to be able to see federal and state taxes separately for YTD now I can only see them combined and my pay stubs displayed only show me the amount taken out of the check. So now I can’t find YTD on my state and federal taxes anywhere..Lexxce5Version: 5.1.1

Timesheet and Time clockOverall, it’s a good app. I can look at my pay, but recently for some reason I’m not able to look at my hours anymore and me punching in. For some reason if you go look at your hours, it goes blank. It doesn’t load anything in recently. That’s been bothering me because sometimes I kinda wanna look at my hours but when you do click on it, nothing pops up. It’s like a blank screen. I really need to know because I feel like this week. I’ve have overtime and I don’t know if I do or not because it’s not showing me. in the time, clock is also turning to blank as well..Ducky_dmzVersion: 4.7.2

Poor systemDoesn’t work; often shuts down right at log in and out times Too many steps involved to ensure correct information about availability and missed breaks. Does not accurately pay staff for time worked. Too many steps for managers to follow to correct system errors in log in and out times. One pay in, using this system, and have already not been paid properly by the institution I work for. Is this the next Phoenix pay system?.DisturbedemployeeVersion: 1.7.4

RustyEverytime We need to put passwords. Its already saved and face unlocked but asks for code n passwords. Very rusty app and unreliable.DamukarkiVersion: 5.1.0

ConnexionConnexion ne se fait plus automatique avec face.Vive Québec 2013Version: 5.7.0

Best appLive made easy.Lord~FerariVersion: 5.6.6

UKGVery easy and professional.CVH PCAVersion: 5.6.4

Lack of SupportThere’s no developer support when needed. I have been getting consistently getting kicked out of the app and forced to log back in from the beginning steps. Doesn’t even last 24hours without getting kicked out. When I attempted to find support I was sent to an unhelpful chat bot and “support page” that offered no support. It’s great when it works but there’s no support or help from developers when it’s not..SlynnBurtonVersion: 5.6.5

ManipulerUn peu difficile à naviguer ou modifier des horaires. Je ne travaille pas assez souvent avec..Bleu LacVersion: 5.6.5

UKGThis app is very easy to use,very user friendly..XxxrtzVersion: 5.6.4

Not working face IDIt’s asking Logan with the Face ID after checking your Face ID again asking a login and password every time please update the app.AkhrorkhonVersion: 5.6.4

App has a bug with the back buttonAfter the latest update: Go to Time Management. Click the back button. The app is stuck at Time Management. Click the back button twice. The app is stuck at Time Management. Can’t tap any other buttons either..TonychungVersion: 5.6.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.7.0

UKG Pro Negative Reviews

The Time card entry is way too clumsyThe layout for filling out a time card on the phone app is way too clumsy. First off you have to type in your start hour, then you have to scroll through the hours and minutes to put in your out punch. Then you have to hit return to get back to you’re next punch in of the day and type in the time, then for the punch out again you have to scroll to put in the out time for that punch. Please make it where there is one way to put in the time either typing the hour and minute and then a.m. or p.m., or make the employee scroll through the hour a minute and then. Another inefficient and time wasting design mistake for the time input on the app is once you fill out the first week of your two week pay period you have to hit a tab at the bottom of the screen to enter the dates for the second week and you have to do that for every single day instead of having all 14 days available to scroll down to if you fill out one day and want to go to another day in the second week you once again have to go to the bottom of the screen from the first week and hit the tab so that you can get access to the dates from the second week. It’s way too clumsy and cumbers. It’s just really stupid design..Badly designed time card appVersion: 4.6.1

HORRIBLE APPHorrible app!!!! Barely ever works. My work switched over to this clock in/scheduling system. First off plotting your schedule on here is horrible. You can’t do a wide view calendar that shows all employees working on a certain day if you are looking to make trades. You also can’t do a wide view calendar just to plot days you want to work. The layout is horrible with listing the days you are scheduled vs apps like NurseGrid which keeps it clean and simple. You have to remove all these filters just to simply see your work schedule and not everything from open shifts, vacations, requests, education, and literally everything possible. If you use it you will understand. It has a very poorly designed interface. I am very tech savvy but this is not very user friendly. When my hospital switched over to this application, they had ukg reps onsite to assist with any issues. When I notified them that the app almost always doesn’t open and I have to keep redownloading the app, they responded by stating that they found people with I phones generally have that problem and the best option is to just delete, redownload, and relog in. First off when about 75% of the workforce is using I phones then that’s a big problem. Secondly, my coworkers with androids still ran into the same problem. Also ukg cannot use the excuse of poor internet connection because I have used this under different WiFi connections and locations from east coast to west coast. Still super slow with loading. I always find myself having to cut my break short to be able to give enough time to clock in on time in case I need to redownload the app again. For 2 very simple things this app is supposed to do (scheduling and clocking in and out), it is poorly designed and does not function well, and regardless of complaints they can’t or seem to not want to fix the problems..J-qualineVersion: 1.4.1

App user experience is no buenoOur org has switched to this lovely app from our old treasured system. Upon finally receiving the login information late at night, I then had the greatest honor and pleasure of being flashbanged at 12 in the morning. Searching the app, there is no option to change or atleast accommodate the hard of seeing (especially now that I’m slightly blind from that experience). Aside from that mishap, navigating has felt very clunky, the visual clarity is overloading. Navigating and figuring out my schedule should not be this stressful. Scrolling through “My Schedule” is the equivalent of reading the intro text of every Star Wars movie except that I love Star Wars and I hate this app. Tabbing out is pretty much gambling and half the time requires you to log back which is especially infuriating when you’re trying to communicate with your coworker outside of the app due to UKG’s messaging system being sub-optimal. Maybe I need a couple more months with it but, it’s not a great start. I miss my old schedule app..AyedamameVersion: 5.6.4

Worst Time keeping program I’ve ever usedThis application has an incredibly poor user interface. When used on your phone, it’s usually pretty fast but when used on the systems at work, it’s incredibly slow. It also always asks for feedback, but when you click the button to provide feedback, it takes you no where. I have used this application on a Zebra hand held device in a retail establishment and here are the things that need to be improved : - stop asking me to recommend your app to my friends. No one is doing that. - the system for putting in time slot availabilities is tedious, convoluted, and causes errors. Just allow us to put in the times we’re available (and remove having to put in the un available times - I do not need a welcome screen every day with a tutorial. We’ve been using this program for a month now and I know how to use it. - Allow us to preview our passwords to double check spelling. Do you know how many times I accidentally hit the spacebar instead of one of the letters above the spacebar? - this was explained to me by my manager but again, it’s an unhelpful system: I understand stand the skills ranking for retail employees HOWEVER sometimes you just need to fill a time slot. Allow for people to view open shifts even if the skills sets don’t match perfectly. I’m sure there are other issues with this app but they should spend more time improving the front and back end than spending money on ads in MLB stadiums. I would not recommend UKG to anyone..Jessburt26Version: 4.7.4

Needs work…This app definitely needs more work done to it. It’s hard to navigate or understand. It’s not very informative like when you look for details in the icons list it should go into more detail with pay, schedule, time card, etc but no it’s just basic and dreary. It’s also hard to navigate through the app, it’s definitely not user friendly at all. The app has a lot of potential but I doubt anyone will upgrade it at this point. I feel like it was thrown together awful quickly and in a hurry, got sloppy and lazy, then said here you go friends, figure it out yourselves! And btw, we don’t care enough to actually put you some useful stuff on there or productive things. The app’s vacation and accrual times still aren’t fixed. I don’t know why our company elected to use this app as our organization number one go to for employee information, benefits and pay because it’s useless and a waste of time and money..Da_beeebzVersion: 4.0.3

Needs Serious Password ReworkIt’s… okay. It has two major problems that need to be reworked if this app is to actually be useful: 1; it’s incredibly annoying just to get into the app, the password system is too long and complicated. I get that it’s for my safety, but forcing me to have a password longer than 8 characters, and to resign-in every time I use the app with said lengthy password, and not allowing autofilling, is inconvenient enough to where I never actually use the app but instead just tell my supervisor my clock in/out time. Fixing any of these three problems would make it to where I would actually use the app. 2; it is not user friendly at all on the interface. The app feels like it’s made to be used on a computer, which is the opposite of helpful on a phone. It is also very lackluster with the options it gives, feeling like I might as well ignore the app completely and just talking to my boss would eliminate the need for the app in the first place. It also (connecting back to problem 1) never lets you enter a fingerprint if you didn’t add one when you set up the app. I am not one to complain so heavily, but this app feels rushed, badly designed, and pointlessly confusing. If someone would make it more user-friendly, my opinion might change to five stars, to be honest. Thank you to the devs if they read this and acted on it, Tony Moriconi.Tony MoriconiVersion: 1.10.2

Functional at its absolute best, which is not oftenA slow, bloated, bubble software that requires updating near weekly with no substantial improvements or changes. Great for seeing your work information when it actually decides to display anything and not tell you to “try again later”, which is ukg speak for “reopen the app 5-7 times and I’ll show you the information I already have”. It doesn’t save passwords despite prompting you to on every new login, which you’ll be doing a lot of even if you use passwords through apple, and its so slow that you’d be better off just going to the webpage through safari. Most of the time, it doesn’t even allow you to log in without multiple presses of the login button. Face ID is barely supported, also only working whenever it feels like it. I can’t imagine how awful this experience is on an older device, when Im having THIS many issues on a 17 pro..HankorageVersion: 5.1.4

Worst Designed App I’ve ever seenThis app in general is terrible. To actually see your schedule you have to wait 10 secs for a calendar view to show, only the calendar shows what days you’re working and not the time. Then you have to wait another 10 secs to View your schedule on the list view is some what barely, until you notice that you basically can’t look 5 days in advance. If I want to pick up an open shift, it’s like trying to open a jar of pickles with hands coated in oil. If a day says it has 12 open shifts, but only shows me 2 of them, then I don’t know those other 10 shifts! For the punch in and punch out, there’s no real notification saying that I successfully punched in or out. My place of work changed to this and got rid of When 2 Work. That app feels like a perfectly crafted system where you can actually view what you want to. Fix this app so that you can actually see what you want, or don't make a app..Die die die plsVersion: 1.9.1

Horrible appThe company I work for uses UKG so I’m basically forced to use the app for ease of clock in and clock out. I could use the website but the flexibility of having an app on my phone is nice. And that’s where the good stops. In the year I’ve been working her I have had regular problems with this app. First off, the punch screen rarely updates in real time. The only way to update it is to close the app and reopen. Really inconvenient especially given the next problem. I have had multiple instances of my punches not being recorded. I open the app, navigate to the time clock and punch in. If I didn’t double check, I was frequently going to punch back in only to discover that I was never punched out. It took them 2-3 months to fix this issue. Meanwhile, I had to open the app, use my passcode to get in, open the time clock, hit the punch button, close the app and repeat most of the above steps to confirm the punch was recorded. If it wasn’t, I got to do it all again. I regularly get logged out for no reason. I have always selected the option to stay logged in and for my password to be remembered. Despite this, I have had to log back in at least once every couple of weeks since I started. Earlier this summer, it was at least daily if not every time I needed to use it. I’m posting now because it just happened again but with an added twist. I opened the app, went to the time clock and hit the punch button and my phone shut off. Not a battery issue because I turned it back on right away. But of course, after reopening this app, I had to log back in again. If you’re a company considering using UKG, use someone else..Ranos131Version: 4.7.4

Password requirement is insaneThis recent update with the change to require a password every single time I open UKG is absolutely ridiculous. Not only is it unnecessary, but I either have to sign in early so I don’t punch in late, or it takes me so long to sign in that I punch in late and have to fix my punches constantly. This is extremely annoying for me because I live in Washington and were required a 15 minute break every four hours. If you include my lunch, this means I have to sign in a minimum of 12 times each shift just to clock in and out and to punch in and out of breaks. This isn’t even including times I just need to check my schedule or check what time I punched out because I forgot, ect. It’s absurd and makes using the app a very miserable experience. Edit: I’m now getting a lot of black screen errors when trying to sign in. I’ve had three different ones so far. Handshake unauthorized, token data not found, and one that just said k… also, what is the point of face ID if I need my password every time anyway????? And every time I try to manually add a time punch, it zooms all the way in on my phone, and then it won’t zoom back out. I have to go all the way back to the main page to fix it. This app is so unhealthy for my mental health 😭 someone fix this before I check into the psych unit in my hospital.Shanda4432Version: 5.1.3

Never loads, slow as hellI have to use this app for work. It’s awful- like genuinely. Let me start by saying I am very technology proficient and this app is theoretically easy to use, but not in practice. The main issues I have is that the app never actually loads. If I have to punch in or out I have to close and clear the cache and reopen it and MAYBE then does it load after selecting punch. Any tab you choose with load and then display a blank screen, it’s insane. It causes me to stare at my phone for 2+ minutes and hope that the blank screen will turn into the punch button, but by then I’m late to punching in. Same thing with any other tab on the home interface. Don’t even get me started on approving a time card. 1000% too complicated and works half of the time. Again, yes I am competent. Please fix this app or at least display the loading icon instead of a blank screen. Sincerely -frustrated user.DIAMONDS402Version: 5.6.6

Exceptionally TerribleThe development team that built/updates this app may be underpaid or simply indifferent with their product. By far the worst scheduling application I have ever encountered in my decade of experience in hospitality. The app utilizes your location services to allow you to clock-in within the “geographic area” of your occupation. However, one can be at the front door of their occupation and the app will deem them on the opposite side of the hemisphere. I can be standing inside my store and it will not let me clock in. Except if I’m in the adjacent parking lot 40 yards away then apparently I am in the correct area. Extremely frustrating and forces you to arrive 5-10 minutes earlier to clock in. The support team for UKG is just as awful. HotSchedules may just be the best application out there and recommend it over this abomination. If you have used both then you know it’s comparing sewage waste to cow manure..APM24Version: 5.1.4

Needs workWas directed to leave UKG Dimensions which is surprisingly more functional than the “pro” app. The sliding functionality that allows side to side movement is clanky and non-functional; all it does is take what I need in focus and throw it out when I scroll downward. Literally can’t “add activity event” because it’s hidden underneath the cancel and save bar. You can scroll it in view but it is not clickable and when you release from your scroll it resumes its hidden state. Also allows for my phone to highlight the text which in my opinion inhibits the functionality further, because a scroll can be misinterpreted as text and boxes needing to be selected via the highlight feature. The good thing about this app is you can leave it in the background of your mobile device and as long as your device doesn’t dump the ram you can go back and pick up where you left off. Logging in with sso is better than the previous app where the Face ID feature so far is actually purposed as an acceptable log in for this app vs the dimensions app making it another barrier of clocking in. Feels like this application was optimized for a MacBook and not the iPhone it’s downloadable on. A shame for an app that has the potential for better..CadeD01Version: 5.0.0

Go with another optionI have used this app for several years, and I can say with certainty that every update makes the app worse, this app is incredibly slow, unreliable, and incredibly unoptimized. If you don’t have insane internet, it simply won’t load, other times after you log in the screen will go blank it you’ll need to close and reload the app. Half of the time, when you click a button in this app it simply won’t do anything, I’ve had so many Glitches, errors, and crashes. You’d be better off going with a competitor or literally building your own app from scratch because sometimes it feels like this one was made with chat gpt. The UI is atrocious and looks like it was made by an alien who wasn’t quite sure what humans look like. Don’t waste your money here because they definitely charge an arm and a leg so you can use their worthless software..Dudeman126Version: 4.2.3

Developer vs companyNot sure if it is the developers responsibility or the company that is using the app responsibility but there is a consistent issue with several things. The workspace info is never saved, you have to add it almost every time! The availability change has completely updated and not user friendly or instructions sent to the company as to how to show your employees how to request off without a full pattern change. If they are connected to quick timestamp when clocking in and out of your shift it requires you to enter your password twice. When you are required to change your password it doesn’t give the credentials on what the company’s requirements are you just have to guess or call your IT department to verify the credentials. It is a headache to the store management that has to troubleshoot daily on why it is always glitching or unaware of updates..No-name-07Version: 5.1.1

Not enough employee featuresMissing a way to display 1 week of scheduled work. This would helpful to display it on a single screen that could be sent someone needing my schedule. There are too many black holes on submitted time off and schedule changes. Once one is submitted, until it is approved, it is difficult to find it anywhere in the buttons on the home screen. This is particularly arduous if one needs to take 8 Tuesdays off in a row. After you submit the first 2 or days off, you can’t check which additional days off need to be requested. Nobody can submit 8 Tuesdays off without being interrupted in this low attention-span world. Why does the day off request default to today’s date. Shouldn’t the employer be able to set the first day of available day 2 , 3,or 4 weeks out?.Cutie1247Version: 4.7.4

Works when wanna works !Once again here we are trying to clock in the circle of death around and around and around we go when it pops up nobody knows doesn’t matter where you stand into this facility. It’s either a week single or you gotta punch into the machine on the wall that doesn’t work half the time either. I’m not sure what UKG is trying to do, but it’s definitely not going in the right direction to make it work all the time. it’ll work perfect perfectly fine for weeks and weeks and months and months and then all of a sudden bone nothing. It’s very frustrating our old system we never had any problems with it but then they switched to UKG and it’s been nothing but a nightmare but keep up that fine good work I’m sure you guys will figure it out eventually..Lone wolf68Version: 5.5.0

Worse than its predecessorI used to use UKG Workforce and was suddenly told a couple weeks back by my company that it is no longer supported and I would need to download UKG Pro. I have had nothing but problems. My MFA login info does not save for only this app - I do not have the issue anywhere else, so I don’t believe it to be an issue with my MFA client. At least 5 times in the last two weeks, after I enter my login info, the “wheel” indicating the information is processing just spins perpetually. Again, I don’t believe this to be an issue with connectivity as I did not have the issue with Workforce and do not experience the issue in other apps/my browser. Closing and reopening the app has worked each time, but I should not have to do that to make it work. These issues cause delays in clocking in/out and cause me to have to make manual adjustments (much to the chagrin of my HR department). I guess my biggest complaint is that I don’t understand what needed to be changed between Workforce and Pro. You had an app that, more or less, worked decently. Of course there are probably things on the back side that customers don’t see, but I would have hoped a company like UKG would test a successive solution prior to rolling it out. 1 star until fixed..Mikey DzVersion: 1.4.0

Face ID never worksI wish this app would work out all its bugs with Face ID. So many apps nowadays use Face ID for log in and there’s seldom any issue. But with this app, majority of the time it uses Face ID, I still have to log in manually and once I do, it pulls up a screen asking if I want to have Face ID enabled. Mind you, it is already enabled!!! I have tried many times to go into settings and make sure the option is enabled. At best, Face ID works once or twice before it makes me log in manually. I have to practically log in manually everyday and that’s so much worse than the older version of this app where it at least remembered my log in for a week before I had to log back in again. The only good part of this app is the offline punch option where I can at least log a punch without having to wait to log in. I am begging. Please fix this..Bruh pls fix this I am beggingVersion: 1.13.1

Terrible appOur company recently implemented the UKG Pro app, and the experience has been extremely frustrating. The app is consistently slow and buggy, and the user interface is confusing and not intuitive. Simple tasks often require multiple steps, making basic functions unnecessarily time-consuming. One of the biggest issues is the constant forced logouts. Even with “remember me” enabled, users are frequently required to log back in, and the lack of biometric or Face ID support makes this even more inconvenient. Scheduling visibility is also poor, and the calendar syncing features are unreliable or non-functional. Overall, the app feels inefficient and poorly optimized for everyday use. While it technically functions, the performance issues and usability problems make it difficult to rely on..Fathoms211Version: 5.4.1

Selecting to receive verificationIm sure a lot of people will have great things to say about this company. The biggest issue i have is that when it lists me the options to receive a verification number - by email, text, phon call i select text 4 or 5 times and it still sends the verification to my work email causing roughly 3 minutes a day clocking in a day and another 1 to 2 minutes just to clock out and when your clocking in and out for lunch thats 4 clock ins thats about 8-10 minutes a day just clocking in and out because it takes forever to register. This is most definitely an internal tech problem that they refuse to fix. Hey ukg! Make it easy on employees or were going to keep filing bad feedback within our company to pick another system.Priviledged SoxVersion: 5.6.5

Double workingI wrote the title double working because that’s exactly what you do on this app. It kicks you out every five minutes. It is the worst app I’ve possibly ever downloaded, but I have to because my work demands it if it wasn’t for that I would never in 1 million years have this app you have to double work the whole time so if you like that you would love this app if you love getting signed out or bugs that are not fixed this apps for you if you love taking more necessary to do what you need to do on this app for you to get paid. This is the app for you. It is complete a waste of time. The world and this is coming from all my coworkers. My company will not drop you and that’s a shame. I guess enjoy punishing their valued employees. Please take some time and read this. This app needs serious. Help serious help..FeyjbvsethVersion: 5.5.0

DELETE ITThis morning I was asked to change my password, so I did and wrote it down. I tried to log in later and noticed my account information wasn't showing up. Then I was logged out and now I can't access my account. Additionally, UKG was having problems with clocking in and out at work. I noticed that upon arrival, you can either scan your ID number or enter your card number, but the UKG time clock wouldn't even register your arrival, regardless of which option you used. Randomly, during the shift, the system would register your arrival hours late, causing confusion for management and frustrating many employees on each shift. UKG, your system is completely unprofessional; it's awful and needs serious improvements. I recommend that companies STOP USING THIS TERRIBLE SERVICE. SERIOUSLY, UKG IS COMPLETELY UNPROFESSIONAL; IT'S HORRID..UmmataVersion: 5.0.2

Still have not fixed since global crashThis is the weakest HR app I have ever used, can’t even get a copy of your paystub.. its very remedial. They require a password change every 3 months but can’t do it thru the app, I have to go to my settings to change it, I’ve never had to do that with any other app. And since the global CrowdStrike debacle, I have not been able to sign in at all. Tried reinstalling and that didn’t work. So basically, the weak app doesn’t work at all anymore. Honestly, this should be fixed by now. I don’t recommend this app at all. Finally got logged back in and now the punch in option is gone, just disappeared 👻.. most useless app ever.. not even sure what the point of it is, barely works & does sooo little.. now cannot even punch in and out for work! So it’s basically use now….Tlc-againVersion: 1.9.7

Unintuitive and Hard to UseThis is no question the clumsiest, most untintuitive and poorly laid out apps I’ve used at any business. Almost every time I go in to do something, I feel like I’m starting from scratch on a different app. It boggles my mind, have you ever had a regular person without any UKG experience sit down with this app, ask them to do a common task like, say, request vacation time in this app? Watch how they will fumble around, they won’t be sure that the action actually happened, and won’t know where to confirm that it happened without a lot of clicking around. I have never, in my 30 years in the corporate world, been this frustrated with a business app. I will say the phone app is better than the online version, but that’s not saying much. Thanks for your ear..JenlincVersion: 5.4.1

HelpI'm not sure if the issue is with the app, or with my organizations setup and use of it. 1. It kicks me out. If I so much as clear a notification or need to turn up my screen brightness I am kicked out and have to log in all over again. EXTREMELY inconvenient and frustrating. 2. It does not send me notifications. Previously we used Teams for scheduling, and I would get a notification when the managers would update where I was working that day. This app does not, which leaves me constantly checking the app, and having to log in each time, just to see if and where is am working! 3. On Teams we could create group chats with everyone working that day. This one does not even have a chat function. 4. When approving my timecard, why can't I add notes to it in the app? Like for a missed punch, that I was cancelled that day? Could someone please let me know if these issues can be fixed by the developer, or if it is an issue with how my organization has our use set up? Because I WANT to love it, but we have been on it for months now and compared to the simplicity and streamlining of Teams, it is falling short SIGNIFICANTLY for what I need as an employee..Staylor07Version: 4.5.1

Use to be goodI’ve used UKG Pro for timekeeping, and the recent update has made a frustrating shift in usability. What used to be a simple, intuitive process, accessing roster and calendar views directly from a dropdown menu, now requires navigating through multiple layers, adding 8–10 extra clicks just to reach the same information. Updates are supposed to improve efficiency and enhance the user experience, not create unnecessary obstacles. This change feels like a step backward, turning what was once quick and seamless into something clunky and time-consuming. If you’re looking for a quality timekeeping solution, this update really misses the mark. It’s like replacing a light switch with a maze of buttons, you eventually get the lights on, but it takes far more effort than it should..Arson78Version: 5.6.2

Deductions on wrong check should be illegalThere is no reason why yall shouldn’t give people notice that the money they’re taking out of there check for those 2 weeks won’t be deducted until the end of the month check. If I wanted money coming out last check of the month I would deduct it that shouldn’t be legal at all! I’m expecting my full check and I’m see money taking that I never took out money that I took out at the beginning of the month for the first check!!! It’s not okay at all then I’m sitting here trying to speak to an agent and yall stupid app timed me out and then I kept clicking continue and it wouldn’t continue so the chat ended! Like just fix the app and update it to actually give people notice about money being taken out of THE WRONG CHECK!!!!.Ireallydontgaf1Version: 5.5.3

Good potential. Rough technicalOkay so my company uses this as our main work hub and after every update I’ve done, since I started using this, there’s been an issue. For starters, the first time I downloaded it I wasn’t even able to get into the app for a solid two weeks after I downloaded it. We actually had to call our company’s IT department to fix it because it wasn’t working for any of my coworkers. The second time I updated the Face ID feature quit working. Lastly, the third time I updated, which was just a few weeks ago, Face ID still doesn’t work and every time I hit the sign in button.. nothing happens. So I literally have to spam click the button so I can overload the app into letting me sign in. Great design and functionality just needs some tech work..ShadowFire16Version: 1.10.1

It’s just a web wrapper…UKG Pro Classic offered less functionality than the full fledged website for my company, but it provided the essentials and quickly without fuss. It saved my log in info. It worked with Face ID. The new app is just a web wrapper for the full website, with near zero mobile adjustments. Elements are on top of each other, smooshed, etc. It doesn’t want to save my log in info. Offers no Face ID login. You have to redo 2FA every 7 days. By that way, which wouldn’t be a huge ordeal if the Apple provided copy/paste of 2FA codes from SMS actually worked in this app - it doesn’t think you typed anything in when you use the Apple provided auto fill in so then you have to delete one of the numbers and retype it. Why do I need an app for this? I’m staying with Classic..BurgerMage27Version: 1.13.0

App is pretty much uselessThe UKG pro worked for a few weeks for me. Now it’s just useless. I cannot access anything to do with Workforce management or with my schedule. Can’t view a schedule, can’t submit availability, pick up shifts nothing. Try to access it on a computer?…nope … Http status 500 internal service error. My IT department opened a ticket with UKG 3 weeks ago …. And nothing. Horrible customer support at this point. The app is garbage. Update: it’s been 7 weeks with the same issue …….and when you get a developer response and they ask you to email them with more details to help assist you , that’s even more worthless than the app. You get ZERO response from them. If there was a rating less than a 1 that would be more accurate. Horrible experience..Ray V3Version: 1.9.2

Use it cause I have to not cause I want toThought the app would improve over the course of two years, if anything it’s gotten worse. Location basically doesn’t work, you can be in the middle of where you work and it thinks you’re off in narnia. Loading times continue to be an issue, with the lag being so bad it can cause you to submit things or click things on accident. This is both on phone service and with 1gig wifi. It’s not an Internet issue, it’s a server lag or something issue on their end that continues to get worse by the week. Not sure what under the table deal they have with corporate for us to continue using such a badly optimized app..CutieboixxxVersion: 5.6.6

Poor.The UI is incredibly difficult and only serves to slow me down. The last update rendered face ID useless, it takes my face scan then redirects me to login with my credentials anyways, prolonging the login process unnecessarily. Notification bubbles never disappear regardless of how many times I've checked and double checked to try to get them to go away. Loading times for checking anything are ridiculous. This is the most tedious-to-use app and if I could I would use ANYTHING else. I put off checking my schedule for as long as possible because I dread having to open this awful app and spend minutes at a time checking what should take SECONDS..Awful, just so badVersion: 5.6.5

Paylocity is so much better than this App.I have no idea why my company would switch over to UKG if Paylocity was the most perfect and easy app I can ever access my schedule on, etc. This app takes extremely long to load and to log in for no reason. It also was SOOO slow when it came to creating our accounts. What’s also annoying is that sometimes it won’t load when you “Punch in” so it says you’re either late or you have an “unexcused absence”. And just to even check who is going to work with you that day of it’s so complicated. Or even switching shifts. Overall I HATE this app and I really hope when I leave this company I work for I never use this app again. If I could read it zero star I would. !! DON’T USE THIS APP !! USE PAYLOCITY !!.AnalyGlzVersion: 1.9.7

Most inconvenient and difficult work app I’ve ever usedIt takes years to log in and correcting punches is confusing and half the time I don’t think the app itself even knows what’s going on. You have to reset your password every three months which is insane and you have to log in with a password on your own phone every time you open the app which can be replaced with Face ID but not a thumb print so if you have an older phone you’re screwed. I could go on and on about how much I hate this app I wish my workplace never switched over to it ): UKG feels like if someone who had never worked a job in their life pulled a prank on the working class by creating the most inconvenient app for scheduling and punching in and out..UKG HATER 100Version: 4.4.3

Highly Do Not RecommendEver since the new update yesterday, I have to uninstall and reinstall the app in order to view my work schedule, or else it is stuck on a perpetual loading screen, even when connected with high speed internet. I also typically have problems with my schedule being inaccurately displayed, causing me to miss or be late to shifts, or show up at work when I wasn’t scheduled. This new update has worsened my experience with this app and has caused more anxiety around my schedule. Each update seems to worsen the usability of this app, so from here I believe I will be opting out of the UKG service my work provides to view our schedules on, so that I am not at risk of losing my job because of this service..Kylie211Version: 1.9.6

FrustratingEver since the new update there is no “save” button when editing or manually entering a punch. I can go to the screen, put in my time and time zone and all that but the save that used to be in the bottom right is gone (I’ve tried zooming out and scrolling over like you used to have to do sometimes, but it’s still not there). And this isn’t new to the update, but it’s always making me re-login and then asking me again and again if I want to use Face ID. And if you tap on a notification to open the app, it wants your work URL every time so I have to force close and then open the app by tapping the icon to get it to recognize..DcDC8dcDC8Version: 5.0.0

User unfriendlyThere comes a time when the pointless urge for continuous improvement results in something nearly not functional. This app might look pretty but using it is a huge pain. The menus aren’t intuitive, the app functions slowly in terms of click to action. Every other time opening the app it thinks I am not connected to any organization. I can’t even correct a missed punch from the same screen where I can see that I missed a punch. There is also no clear delineation to which functions are in which section of the app. Devs, maybe roll back the pretty UI and retrain your focus on function and user friendliness..Nuclear_FetusVersion: 5.2.0

Makes me want to quit my jobThis app is the most infuriating requirement of my job. It’s not user friendly. It consistently fails to recognize my face. Heaven forbid I’m not in perfect lighting for it to recognize my face - you have to be absolutely still and in clear perfect lighting and it’s prejudice against glasses. Putting in PTO is nearly impossible. And my boss is the only person who can edit my time if I forget to punch in or out. The way it sums up time is in total vs per week - so I have to do my own GD math to figure out how many hours I worked the second week of a pay period to avoid going overtime or shorting myself. It’s ugly and basic and yet still is the dumbest app I’ve ever used. I hope they go bankrupt.PeloiseSwavezVersion: 5.6.6

I don’t usually review appsThis is one of the worst apps I’ve ever used in my life. This is genuinely the worst program a major company could ever use for their employees. App can never load, times out, freezes, never loads and thousands of app crashes per day. App seems like it doesn’t really have instruction after entering a input for direction if it doesn’t want to do it, it just loads and makes you think it’s doing something. It gives you an excuse about cookies and third party software although even after you do what it tells you to do, it quits on you and doesn’t want to work like if it was lazy. You have to learn the work around a throughout all the bugs and issues it has to get what you want to do. I’m on a new IOS device in 2026, and cannot believe how bad this is. Using the UKG program on company commuters is fine but once you use it on your personal device it’s gg. I truly don’t ever make reviews on the App Store but if you are a beginner to this app just beware of it and try to use the companies own time clock on site if possible..YuigzVersion: 5.2.0

Not user friendlySooooooo glitchy , punch in and out buttons so close to each other many times you accidentally hit the wrong one. Also when you punching in and out for your day there is no indication whether your previous punch was in or out- and when you make an error it is ridiculous the amount of time, different pages you have to go to. Also it does no say each shift total only once but once you have the whole day of ins and outs nope nothing just shift total . Like I said the amount our company must be saving on this payroll service must be huge because this is terrible!!!don’t even get me started on the terrible website that is linked to the app. Also zero stars.Lbee 2000 25Version: 4.5.2

UI is not readableYou would think for a single use app, it would be somewhat decent at that single use. This is not the case here. For a worker to punch in or punch out, any reasonable person would separate these functions to make them easily understandable. This app combines these into a Single Button literally labelled "punch in or out". Which of the two you had just done is not indicated anywhere. In fact, the only visual representation of you having punched in or out at all is tiny gray text that appears above the button saying "last time punched". Again, which of the two is not represented. There is no way to track how long you have been clocked in beyond that. No meter, no counter, nothing. Hire a UI/UX designer..BlakebatVersion: 1.7.6

UnpracticalThis app is garbage, after the new update I lost access to my account which I need every day to clock in, apart that is the slowest app for working environment, it lags and bugs almost on a daily, support doesn’t work, and since I’m the overnight worker I can’t receive help from management either. The recovery process is useless and won’t do anything to help the situation. And lastly asks me to log in through a computer… like I’ll commute to work with a whole computer on me… and not even that works, this app is a disgrace, requires good connection to the internet so it won’t work under 3 bars of signal, imagine being on a garage with barely 1 bar and not being able to clock in at your time. Horrendous.KakatatapapaVersion: 4.0.1

Worst downgrade for company(s) I work forNot sure how it is from the perspective of an employer, but ever since both of the companies I work for switched to the UKG, it has been worse experience overall compared to the previous platforms. Interface is not convenient; when I sign it using the email of one company, it displays the logo of another employer. Never remembers my password, have to manually type it in every single day. Immense lack of optimization in the app compared to the desktop version - sometimes doesn’t let me log in whatsoever, forcing me to ask for my supervisor to clock me in on his behalf and much more. This platform does not deserve a rating above 4 start due to its developing status.DreyevVersion: 5.2.0

Startup and password issuesApp has a horrible time getting started up. Freezes on one screen while “loading” and will only go past this section if you close and clear the app then reopen it. Occasionally you will have to do this several times. My staff has had several issues with resetting passwords as well and not receiving recovery emails. Personally I’ve also had issues where I reset the password on mobile platforms and then not had that transfer over to the website version. Other than the startup and password issues, most of the other app features work fine..Read OdellVersion: 5.1.1

ABSOLUTELY BRUTALThis is a terrible app that is almost impossible to navigate and they also want way to much personal information.Lblackman7Version: 5.4.1

GarbageIt’s such a terribly optimised experience everything is slow and zoomed in and every time i open it EVEN THOUGH I SAID TO USE FACE ID IT ASKS ME FOR A STUPID PASSWORD THAT I DONT KNOW EVERY TIME THIS APP SUCKS I WISH MY WORKPLACE NEVER STARTED USING IT.Humble operatorVersion: 5.0.2

IffyI can’t depend on the app working and usually have to punch in on the computer as the app doesn’t display properly..Em.m.gVersion: 4.6.2

Not reliableIt’d be nice if I could check my inbox with out it kicking me out of the app.SugarbutttVersion: 5.4.1

It does not sync with personal calendar on your phone.It does not sync with personal calendar on your phone..Geo PhotographerVersion: 5.2.0

-5 starsThe only way this app could have a 4.6 rating is if the 5 star reviews were written by bots or UKG employees who are being held hostage until they write a nice 5 star review. I’m forced to use this horrible app by my employer. I’ve never encountered so many issues with a scheduling software before. The app crashes. It takes forever to log in. It makes me answer my security questions w even though I tell it to remember my device. Its the reason I often end up clocking in a few min late. It’s so hard to see open shift, create availability, or check schedules. It glitches and crashes often. It’s like big brother helping managers micro manage employees in this capitalist hellscape we live in. my will to live drains each time I’m forced to use this app. I do not understand how any human has ever rated this app as anything other than 1 star..UKGs Biggest HaterVersion: 5.6.3

Poorly designed appVery poorly designed app. Having to log in with 2 step verification every time is so annoying and the code that you get sent isn’t even filing in properly, it will be missing a number or it fills it in all the way but you can’t go any further. They tried introducing Face ID and it was asking to setup Face ID every log in but it wouldn’t work at all. Previous app performance used at work as sooooo much better!.EcjlajoieVersion: 5.6.2

Need calendar sync functionPlease add sync to my calendar, it’s difficult to check shift to log into UKG every time!.Jeagerjaques DooVersion: 5.6.1

Not goodSlow, too may steps, have to type user id: pass; then the configuration too. Always logs me 2-3 minutes late for both im and out. Takes forever to load..PrrrriiiVersion: 5.4.1

Very BuggyApp constantly is timing out and logging you out while looking at your schedule. Gives you a notification at the top of your screen about 3rd party cookies in your browser not enabled. Too many steps just to look at your full schedule. Shortcuts disappear randomly. Menu bar goes from a normal centered view to shifted to the left randomly..I-EagleVersion: 5.4.0

Worst work app everMakes you log in with email code every time and you cant change the email is going to. Makes it impossible for coworkers to swap shifts if they dont match availability which makes it harder to correctly get your shift covered and ultimately you have to call the manager to make the change. There’s 4 steps on different pages to post a shift and even then people have a hard time to find the open shifts. Changing availability is the most challenging and time consuming part. And half of the time there’s an error. There is no chat which makes communication between team happens on third application without an official manager or supervisor. Bad..UnderrattedgammeeessssVersion: 5.3.0

It's very bad.No good.Supranational.$8Version: 5.7.0

ComplicatedComplicated to use when you can’t see what you requested all in one calendar all the time. can only see when you actually go in the request part.Debb68Version: 5.7.0

TrashFairly functional takes forever to load anything. Requesting times off delete the original start date when you entered the end date. Remake this from scratch do better..Wazes byeVersion: 5.6.6

UtilisationMalgré que 90% de mes confrères de travail n’ont pas accès à un ordinateur nous sommes obligés de vivre avec une application qui n’est vraiment pas adapté aux cellulaires !?! 😳 Nous sommes tous très déçu !!! 🤷‍♂️.Pat BonnoVersion: 5.6.6

FaceID login doesn’t workFaceID login doesn’t work.HeiandinVersion: 5.6.5

Latest update is bugging the app outThe app is not staying signed in like before, having my type my work place id again and again and loading forever, i have to delete and redownload to be able to see my work schedule. FIX THIS ASAP..Un_happy_asfVersion: 5.6.5

Do not use for payrollThis app has created 1000s of hours of unnecessary work for our admin team. Every day we are responding to multiple requests for password and account resets, and even after the reset, they still can’t log in..Abrasi VeblastinVersion: 5.6.5

Belongs in the binThis app is almost completely unusable. I’m working here with over 100 people that show up to work seasonally and everyone of them needs their app reset multiple times every single time they come here. The reset process is not intuitive. The challenge questions don’t work and it’s overall very frustrating..KobinashiVersion: 5.6.5

Needs improvementUKG erased my entire availability I imputed. Now I’m scheduled against my availability and have no childcare coverage for those shifts. Now I have to call in if I can’t swap. There should be an option to save the availability imputed after submitted. It should be emailed once submitted for a paper trail in case there is a system error.CCous1234Version: 5.6.5

RNSwapping a shift is very difficult.001PrabhVersion: 5.6.5

MehMeh.DuCrusherVersion: 5.6.5

LoadingWhy does it take so long to load bro i need to see my shifts.BabablacksheeplalalalaVersion: 5.6.5

WORST APP EVERSlow, hard to use, difficult log in, inaccurate times. Worst thing ever omg. No exaggeration it’s annoying and tedious.Tamara BlackVersion: 5.6.5

JunkThis app is a brutal to use. When it logs me out I says my password is wrong and won’t let me log back in. Website doesn’t ever work either. Not sure how they have almost 5 stars? Clearly whoever is giving it more than one star isn’t actually using this app.Andlmc95Version: 5.6.4

Not user friendlyUKG Pro is one of the more frustrating work apps I’ve had to use on a daily basis. The layout feels cluttered and unintuitive, making even simple tasks like checking your schedule harder than it needs to be. The wording and terminology throughout the app is confusing — it rarely says what you’d expect it to say, and you’re often left guessing what a button or menu actually does..Johnny_MenteroVersion: 5.6.2

Worst app in the worldWorst app to use ever. Never works properly, takes 100 years to open after logging in, can’t perform the simplest tasks, and hasn’t changed since we got it a year ago. Don’t waste your money or time..JulzandHarvardVersion: 5.6.2

Don’t upgradeEvery time I update this app, it always gives me problems. I can’t access my account now..JaehyungannVersion: 5.6.2

Not very convenientAlways asked to enter the password and go through security questions even though the quick login is set hundred times before. And sometimes it takes ages to load the info even after going through all those log in questions. Never helpful when in a hurry to check schedule info. Not recommended at all. Needs lots and lots of improvements..DhakunasVersion: 5.6.2

Logs me out after switching appsWhenever I switch to another app, it logs me out. I can’t even look at my calendar app without getting kicked out of UKG each time. Also, the interface is not user friendly at all..TeemailVersion: 5.6.1

Terrible appCan’t count on this app working! It’s been over 2 years using it and have to close app and restart multiple times just to log in! Wastes my time EVERY day just to log in and out!!! Portions of it (request time off) have never and still don’t work right..Rawb_RVersion: 5.5.2

Poor designEvery single time I try to login it takes 3 tries because the system resets for some reason. Also freezes when you attempt to reset your password. Monthly layout out makes it difficult to view shifts.Reviewer r r r r rVersion: 5.6.0

Fix the appThe dumbest login service. It takes me 7 minutes to log in. Give back the text code login not the email nonsense. This is so ridiculous.Zay2643Version: 5.5.3

Hot Garbage 🔥🗑️The UKG Pro app has been one of the most frustrating workforce apps I’ve used. It’s incredibly buggy and unreliable for something that’s supposed to manage important information like schedules and shifts. The app constantly signs you out, which means you’re frequently forced to log back in just to check basic information. For an app people rely on for work, this makes it feel unstable and poorly designed. Another major issue is the lack of reliable push notifications. The app doesn’t consistently notify you about upcoming shifts or schedule changes, which defeats the purpose of having a scheduling app in the first place. If your workplace expects you to stay on top of changes, the app doesn’t do its part to help. Overall, the experience is rough. Between the bugs, the constant sign outs, and missing notifications, it feels like the app isn’t ready for real world use. In its current state, it’s hot garbage and seriously needs improvement..SirJFraserVersion: 5.5.3

AvisJ’aime pas l’application , très mal conçu.Y.D76Version: 5.5.3

Awful appThe company I work for switched to this and I hate it! I have to sign in every time I open the app. No up coming shift notifications, no dark mode, no shift list view just a calendar where I have to tap on each individual day. No next shift section on main page, no chat between people, and full of accessibility bugs with voice over. Please fix!.Jonathan s6683Version: 5.5.2

Logging in each timeHaving to login each time is really frustrating. Also hate seeing Saturday as the first day despite the “work week” starting on Saturday. GIVE ME AN OPTION to view a regular calendar format, it’s not that hard. Being able to see the next shift on the home screen without having to click onto the calendar would be great..DnshsidnVersion: 5.5.2

Login/Autofill issues, Error pagesI always have to log back in after a few minutes of being idle and Face ID/Passkey Autofill crashes on itself half the time. The iOS app stopped working even after uninstalling, reinstalling and setting up my workspace link again. On iOS it goes to load my workspace link and instead just gives an error page. In order to see my schedule and time card I now have to run to the nearest computer instead..KIIlX$Version: 5.5.2

Quality of Life is badNo Face ID, no dark mode, no sync to calendar, lack of customization… really disappointed my workplace switch to this app..ST-168Version: 5.5.2

Absolute garbageThis app is horrible, it barely works. Such an inconvenience for something that should be as simple as checking a schedule..KulendrenVersion: 5.5.2

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