UKG Pro Customer Service

UKG Pro Positive Reviews

Love this app!Recently this app saved me when I was meeting with my tax accountant and he had questions that I needed my pay statements to answer. The information was super easy to find in the app and it was very fast! I love this app because it has everything I need, on the go, which is exactly what my life requires!.JMCar1Version: 1.4.0

Meh…some bugs to work outSo I have to use this app as a semi remote worker per my employer. It works better than the old app but I still have to double check that my punches when through. My biggest frustration is with with the location feature which seems broken. I have it enabled to have the location access as the app requires to use the time clock. I never change my settings yet it frequently reminds me of the requirement and takes me to my settings. I don’t change anything on the settings page because it’s already correct but I have to do this before the app allows me to clock in. When I’m in a hurry this is an extra delay. Also the app uses my Face ID but randomly will require my password and two factor authentication which of course also adds time. When it works it’s fast and easy but I never know how it’s going to work..SplitRaindropVersion: 1.5.6

Easy to UseHad some response issues as any new app does in the beginning, but since then has been working flawlessly! Very easy to use and communicate with my employer. I can even search for answers to questions I have, on top of the usual stuff like clocking in and out..Ulti4LifeVersion: 1.4.10

Not Looking BackJust switched to this one from the Pro Classic app. And it’s night and day. The UX is so much cleaner and I can request and approve time off with a couple clicks. App is lightning fast and most importantly I appreciate the additional security since this is where I have my pay info. Well done!!.Json007Version: 1.4.6

Very easy to use and Navigate!Love that I can access my Pay info easily, W2s, submit my PTO, see all by enrolled benefits, org charts, my Team’s info and do Performance all via Mobile. I forgot what benefits I signed up for and was a good reminder when I was able to see my Benefits summary..TGBossQueenVersion: 1.4.6

GoodRecently I downloaded this for work and it’s an amazing tool to have! But my app after redownloading it and updating it looks very old compared to the way that it looks on my co workers phone. Mine looks like I’m scrolling through safari and his looks like a legitimate app when he logs in.. not sure what else to do after I deleted it and re downloaded it after updating it to 1.5.1.PineApplefzhvnuVersion: 1.5.1

User friendly for ‘non’ TechiesWow, what an incredible app! This app has truly revolutionized how I manage my time. This app has it all. The user interface is intuitive, making navigation a breeze. Love the payroll feature! 10/10 download!!!.Jorgeber88Version: 1.4.1

Love this appSuper easy to use and includes HR, Payroll and Time all in one app! The Time Off request is great - use the Adv. Options button so you can see your scheduled days and all of your balances before making the request. Also works with our SSO!.JeffhackVersion: 1.4.9

Not badEverything works fine and looks great, but every time I click on a notification that says that my work schedule for a specific week came out, it does not allow me to view the home screen and I have to reopen the application..Noah Sch.Version: 1.5.5

Better experience for employeesI have been using the UKG Pro app for almost 4 years now to punch in, approve punches, and manage everything I need to as an employee and manager. The experience and visuals are very clean and makes it super easy to use..ProUser27Version: 1.4.8

This app has saved my lifeI have spent some time using this app, and honestly have been loving it. Not sure what all these other reviews on about. My team has loved it, it has been super reliable!.Poke SpotVersion: 1.4.0

Easy to setup and useI loved the ability to prioritize my services. Overall the app is responsive. The flow is clear. Thank you for building this..KoedoesfVersion: 1.4.5

Love the new home pageLove how newer versions have better performance and how I can edit and select my default shortcuts..Alex-1843Version: 1.4.1

Great👍It’s easy to use. It has slot of helpful and useful features. I recommend the use of this app for business and etc...June bug3434Version: 1.4.9

Needs a save log in optionApp works smoothly would make it very user friendly adding that save log in feature so you don’t have so much to type for punchin in and out for work/lunch/end of day.Great play:)Version: 1.4.0

Makes life so much easierMakes checking my paystub and requesting time off so easy! Love this app!!.Dalilone74Version: 1.5.7

Registered NurseLove being able to track my hours and review my punches. Keep up the great work..Codybosz 111Version: 1.4.11

Always askingI get signed in but it always ask for my location even after I click share location..Guardian6thVersion: 1.4.7

Hourly rateI would like to know how to view my hourly rate.Pakoy GuerreroVersion: 1.5.1

The PAY tabLast week, when I clicked on the pay tab. I could view my pay cheques, previous and upcoming. Now with the update it has been removed. Please fix as soon as possible..oiVersion: 1.5.3

Improves performanceThis version is a great improvement to the product. Seamless launch and navigation. Kudos to the developers!!.GokuklVersion: 1.3.8

GreatAwesome sauce.Sad_victimVersion: 1.2.0

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UKG Pro Negative Reviews

Worse than its predecessorI used to use UKG Workforce and was suddenly told a couple weeks back by my company that it is no longer supported and I would need to download UKG Pro. I have had nothing but problems. My MFA login info does not save for only this app - I do not have the issue anywhere else, so I don’t believe it to be an issue with my MFA client. At least 5 times in the last two weeks, after I enter my login info, the “wheel” indicating the information is processing just spins perpetually. Again, I don’t believe this to be an issue with connectivity as I did not have the issue with Workforce and do not experience the issue in other apps/my browser. Closing and reopening the app has worked each time, but I should not have to do that to make it work. These issues cause delays in clocking in/out and cause me to have to make manual adjustments (much to the chagrin of my HR department). I guess my biggest complaint is that I don’t understand what needed to be changed between Workforce and Pro. You had an app that, more or less, worked decently. Of course there are probably things on the back side that customers don’t see, but I would have hoped a company like UKG would test a successive solution prior to rolling it out. 1 star until fixed..Mikey DzVersion: 1.4.0

Worst work appI don’t even know where the start. This app os just horrible honestly. It takes 10 to 10 minutes just for anyone I work with to even get into the app( app or computer) the old one is more pro then this one. I hate using it I hate having to keep submitting time fixes. You can’t see your time off request for some reason. You can’t see your employee number anymore. I I still don’t understand why we even had to switch I hope it wasn’t for just to have a pretty looking app to use. The old one was just fine and if it needed any changes they should have done it on there. Also I think most of these “5 star ratings” are fake 9/10 literally say I love this app..Dre0369Version: 1.5.6

Step back from UKG Pro ClassicI installed this mobile app after I got a notification in UKG Pro Classic that there was a updated version of it and after installing I must say this is the laziest mobile app I’ve come across in a long time. It’s basically a wrapper around the antiquated looking UKG Pro website which definitely is not designed for mobile responsiveness whatsoever. Everything is tiny as the entire webpage is shown on screen. I understand it must be a pain managing the both mobile and web versions but at least make an attempt to make it way more usable for mobile users if the intent is to move to one version..SquawkasianVersion: 1.4.1

What the heckIs anyone trying to make this app better? This app is essential for jobs across the country, and it never works. It either can’t connect to a server, or it fails to login, or the main screen won’t load if it does log in. It doesn’t remember the favorites tabs I have set. I have had to reinstall the app three or four times now in order to get it to function for a limited time. There have been no good reviews for this iteration of the app, and it seems like nothing has been done yet to improve it. I’d like to be able to clock in and out of work so I can get paid. That would be nice..Jaredz11Version: 1.4.1

Its worseJust as slow if not worse as the last UKG. The only thing that changed is a few graphics updates which means nothing. As a time entry app, this should keep you logged in during a standard 8-10hr shift at least. Not logging out immediately after backing out of the app. Zero stars if I could. This app takes away valuable company time from the work day which should be spent more efficiently. This reminds me of the old dial up buffering days. I truly wish my company would use something better. Please fire your designer and hire someone with more experience in the field..FghffcvvvvbbjjjVersion: 1.5.4

Blahhhh!!!We were told to switch from UKG Pro Classic to UKG Pro. I don’t know if it was my company’s decision, or Kronos’. All I know, with UKG Pro Classic, it was so easy to schedule unavailable days. I could block a day, a week, or a whole month. I tried blocking out a month of unavailable days in UKG Pro and I got an error. It tried applying the total hours requested off to the first day, which was obviously more that 24 hours. This only enforces my opinion of IT folks. The make changes for job security, not necessarily to make it better. Many reviews I read is UKG Pro is klunky. I totally disagree. It is F…ING KLUNKY..ParrunnerVersion: 1.5.5

This system is utter trashHR people: if you are considering a move to this platform, I highly advise against it. Several times out of the year, the system will go down, either for maintenance, or some other reason. This leaves me unable to punch in or out, and has created numerous disruptions to our facility. The password change system is utter chaos. The system will not allow you to proceed with a login/punch-in until you change your password, has unreasonable password requirements, and has repeatedly rejected password changes for me that meet all the criteria. It will then lock me out of the system altogether when I continue to try new passwords, leaving me to have to rely on HR to get me back in. Our HR people are equally baffled by this. I am currently urging my company to dump this platform in favor of something that’s reliable..Yet another musicianVersion: 1.4.9

Bad app, terrible serviceOur company uses UKG for payroll and scheduling and punching in and out of work. Since I started using it with them about 7 months ago it has had problems the entire time. Often times it doesn’t let you punch in or it won’t let you log in all together for “technical issues” and this will be the case for the entire staff often. I honestly don’t know why we keep using this service. Literally any other payroll and scheduling service would be better..Jacob11!Version: 1.5.7

Kind of feels like an appIt kind of feels like an app but more like a wrapper for the website not necessarily a true app. Wish it could allow me to stay logged in while in background during lunch time so it makes it faster and easier to just punch out and punch in. 1hr to 30mins be good no need to go beyond that. Otherwise logging back in every time of exiting the app can become tiresome especially when it’s immediately exiting the app by accident..LuDawg94Version: 1.4.10

Totally UnreliableSorry to say this is the most unreliable app I have ever used. I am required to use it to clock in and out for my job. On average about three times per week I am forced to delete the app and re-download on my phone because it will not launch. I often get a blank screen. It is extremely frustrating and a huge waste of time. This is the only app I have encountered which does this. Quite unusual especially for a company that has such a large user base. Truly disappointing..ChetCatVersion: 1.5.5

Still won’t openUp to version 1.4.4 now, can enter ID and password, says “Signing you in..”, then goes to spinning O logo, and no further. I have dumped the app, restarted phone, downloaded app again with no improvement. Up to 1.4.7…enter ID, password, says Signing you in, then spinning circle…..that’s it. All these new versions and no improvements. Have sent multiple email responses and info to the Techs, but no suggestions. Have dumped the app, restarted phone, reloaded app, with out any changes or success..T13-burgerVersion: 1.4.7

Whoever is responsible for creating this app…I find it hard to believe just a few short weeks ago this app was rated 1 star. Our large hospital switched to it, and now it is magically at 4.4. I hear nothing from colleagues except it stinks. I think there is something rotting in Denmark. I guess I’m stuck for the remainder of my career with an useable mobile app to clock in with. Thank you for such a valiant effort at recreating the quality of the original Obamacare website..Sir ThisappstinksalotVersion: 1.4.8

T-TI absolutely hate this app. It never works so I’m always forced to use the website, which unfortunately is also garbage and only works about 10% of the time that I’m trying to use it. It is a nightmare trying to login to my account. almost every time I have to reset my password for some reason and then even after resetting it, I still am not able to log into my account most of the time..DkismeVersion: 1.5.6

Hard to useMy company recently switched to UKG and I’m not loving it. I would really like the option to receive a daily schedule text reminder but there is no option for that. Also, this app is honestly hard to use and seems to be missing features vs the website. I can never find PTO or see a calendar view of my schedule. So I can’t check to see what times I’m working or how much PTO I have remaining..Kailan06Version: 1.5.5

Nope*dislike* Constantly have to delete and reinstall the app in order to be able to login. Once logged in, it “spins” for several minutes before taking me to the Home Screen. And god forbid I close it and try to reopen bc then I have to delete, reinstall, login, and verify. There has to be a stronger word than hate. I would never use this app except our facility just switched to it and I have no choice..RebekahZennVersion: 1.4.6

Why does it allow u to punch IN twice???? FIX THIS!Why in the world does the app allow you to punch IN twice back to back? If you punch IN and then at the end of the day if you hit the punch IN by accident instead of OUT it creates an EXCEPTION that you cant fix. I just wanna remove the 2nd IN and punch OUT. So annoying. If you’re already punched IN it should not allow you to punch IN AGAIN without first punching OUT. Again. Very annoying. Fix this!.TheConstitutionLivesVersion: 1.4.9

UKG ProI have to download this app for work. And it was working fine for awhile. And when I go to the app on my phone it’s a white screen. And I had to redownload this app a few times already. I went to the App Store to download the app and it says that I have it and I can open the app. But the app itself is not on my phone. And when I go to open the app from the play store it’s shows a white screen?.Jenniece bVersion: 1.5.7

Why Just WhyFor the life of me I do not know why my iob picks this app as the go to for scheduling, punches, all that nonsense because it does not work at all. I have been on the loading screen for more than 20 minutes multiple times because it does not want to work. When an apps main design is to help with scheduling, time cards, PTO and all that nonsense and it doesn’t work what’s the point of the app?.Niela 16Version: 1.4.1

So many timing issuesFor an app regarding clocking in, it causes a lot of delays. I recently had to switch apps according to my company from the previous iteration. Now every time I go to clock out I have to log in wasting valuable time. Then half the time I try logging in I just get a spinning circle to which I have to close the app and log in again. Overall get prepared to have your time wasted b.Kri5ten1185Version: 1.4.7

Hospital time keepingThis may be the worst app ever, freezes frequently and I end up having to delete and reinstall it to get it to open at all. Most of the other times it take so long to load and punch in that it makes me “late”. I’ve all but given up using it. It’s a waste of memory use on my phone. Disappointing that such a big hospital chose such a terrible app..ShawckingVersion: 1.4.0

Don’t believe the reviews…This was one of the worst-rated apps in the Apple App Store — then UKG tried to upgrade it and it got worse. Major slowdowns and stuff not working. They knew it was gonna be dumped so they put up hundreds of fake five star reviews, all which culminate in exclamation points and hype up random features which don’t do anything these “reviewers” claim. UKG is terrible and I wish my company ever switched over..TabascoManVersion: 1.4.11

Still terrible despite updates- also fake reviewsThis app crashes immediately upon opening despite upgrading. This is happening for all my coworkers using iPhones. I cannot believe a timekeeping app is this unreliable Just a few weeks ago this had 1-2 stars in App Store now magically up to 4.6? Sounds like a bunch of false reviews bc this still doesn’t work!.Ecal13Version: 1.5.3

As a supervisor, it's a terrible downgrade from Classic.It's far too cumbersome to manage time cards on the go. I have a position that keeps me out of the office. I need to be able to quickly see, edit, add PTO or missed punches, etc. This app is a terrible downgrade from the ease of use I experienced with UKG Classic. I'm so disappointed. I can't even use it most of the time. I really don't like it..Abryan79Version: 1.4.10

The old app was betterThe remember me option doesn’t work, I can’t see my attendance points, I don’t have the option to swap my shift. Even the desktop version looks exactly as the mobile. It’s annoying because it’s not fully working when we receive notice from work saying it’s fully functional 👎🏼.Nono0222Version: 1.4.2

I can’t even get into this appI literally can’t get pass the loading page, I’ve deleted and reinstalled several times and I’ve restarted my phone too, I just want to be able to access my work schedule, I don’t even see the point of this new app the old ukg was just fine, now I can’t do anything.HhobbyVersion: 1.4.11

HorribleThis app takes several minutes to load each time I open it which is costing time as we use it for our clock in and out punches. Also I keep having to enter all my log in info each time I open to app to clock in and out. Very slow and takes forever to use..Hospital worker losing timeVersion: 1.4.10

Worst Payroll app everWhy is it not saving my login? Why is this new version basically just a website? Why do I have to click through so many screens to click in and out? Time punches should be one of the 1st things that appear. It’s 90% of why we have the app. Seriously, you guys can do better. ADP was so much better..Disgruntled employeesVersion: 1.4.0

Poor performance for schedulingThis app recently adopted to replace existing scheduling software. Poor decision on the part of our HR team, as this app has lacks the ease of use and intuitive adoption of its competitors. Someone should lose their job. You guys might want to think about licensing some functionality from your competitors..SnozzinMNVersion: 1.4.10

What Happened?Huge downgrade from the previous app. Still not working since I was forced to download this for work. Missing basic features the previous version had like checking who was working the same day, just all around very disappointing.SnachsjksckewjosVersion: 1.5.6

TrashThis app NEVER works. It’s unfortunate because I have to use it for work!! But it’s useless, whenever I open it I get a white screen even after updates. I have to manage all my scheduling needs AT work which is very inconvenient. Hopefully the company I work for realizes how useless it is and switches..Nickname76447884590192Version: 1.4.11

App doesn’t allow for clocking inThere is an option to clock in. Every time I try, I’m prompted with “outside geofence area.” Note that, all my settings for location are on and everything is up to date in terms of software. Don’t solicit it, if you don’t allow for it..Ivan_Contreras_Version: 1.5.3

UselessCan only view a pay stub. Wish the app would allow employees to see their timecard without having to go back to a job site to log in and approve. Other apps allow you to view your time for the pay period, PTO and to even approve and submit timecards..Superwomanlee72Version: 1.4.11

Extremely laggy and blank white screens all the timeExtremely laggy and blank white screens all the time.B2000DVersion: 1.5.5

By far the worst app I’ve ever usedThis app is horrible, I feel like the only way they have this rating is because of fake reviews. Every single time I open the app it says unable to access because of technical issues. Or it just shows it’s loading until I refresh the app. Extremely irritating..AjuwheVersion: 1.5.5

Constant Technical IssuesFrom the time I downloaded this app, it’s rarely logging me in. It accepts my password, gives me a text code to enter and then says “cannot log you in due to technical issues”. I have to try to log in several times before it finally works. I am running this on an iPhone 15 Pro. I can’t even check my work schedule..Daguy007Version: 1.5.4

Almost never worksEvery other day I try to sign in to start my shift and it won’t let me. And constant updates that literally don’t do anything.NotaboostedgamerVersion: 1.5.1

PayHard to read break down of pay .not user friendly.Sparky12$Version: 1.4.10

Worst app everGarbage constantly have delete an reload app. This app should not be a part of any company."Rex" 73Version: 1.4.5

Completely blankWhen I click on anything it is completely blank. I know many of my colleagues have the exact same problem. Not good at all..OqueacontceuVersion: 1.4.5

Garbage. Doesn’t loadAfter spending 3 minutes logging in, it never loads. I’ve deleted and re downloaded this app about 5 times.. still nothing. Absolute garbage..ShanewiseVersion: 1.4.4

ReviewNot happy with it at all. Not user friendly. Throws me out as many times as I’m in. Things that are available today to look at are not available for long. I’m tired of logging in over and over!!! Tiered of changing my password over and over!! Jeff.101202151054Version: 1.4.3

YikesThis unfortunately is the worst payroll app I’ve ever used. So buggy & not at all efficient..Herbievore123Version: 1.4.2

Average star rating is way offHow do you get an average of 3.9 stars when you have 2 out of 50 reviews that are fake 5 star reviews and the others are all 1 star. I have never experienced an app that makes me sign in with password after an update. What an annoying app. This app does not work. I use one of two user names and it’s not recognizing either. The only fix is to contact my System Admin. What a waste of my time. Developers please do your job and make the appropriate fixes and do not require me to sign in with manual password when I’ve already set up Face ID..DpydyccVersion: 1.4.2

What a jokeWas this even tested??? This shouldn’t even be on the market..Anomx21Version: 1.4.1

Not workingConstantly crashing, won’t let me log in and I can’t even access my taxes due to this app..StevegopVersion: 1.4.1

Worst appIt’s the worst.Hxthdijd56Version: 1.4.0

BadCan’t even get passed the loading screen..Mg9iwowieoVersion: 1.4.0

Off to bad startUnlike the old version, this app doesn’t even support landscape iPads.TransNeonYellowVersion: 1.0.1

Garbage.Compared to the older version, this is way worse. I can’t even log in to my account to access anything to do with my job, it won’t even go past the loading screen since I first logged in..IhateallindiansVersion: 1.3.10

GarbageCrashes steady😡😡😡😡😡😡😡.Northernchic66Version: 1.3.8

Crashing issuesCrashes like crazy… opens random windows and makes me put in my absurdly long passwords.TurtleTortoiseGirlVersion: 1.3.8

Logs outLogs out every time.ElialoveVersion: 1.3.8

CrashesKeeps on crashing every time I try to use it or it is just very laggy.PipxzVersion: 1.3.6

Constant crashingHaven’t been able to use the app for weeks, crashes everytime I try to login..YXUFAVersion: 1.3.4

Barely worksAlmost every time it asks for you to enter an extra code, which if it’s already verified my identity that day I shouldn’t have to do it again. On top of that 50% of the time it doesn’t load, the loading circle just spins and spins. The other 45% it opens to a blank page so you have to shut it down and open it again (having to verify your identity again). And 5% of the time it works… slowly..JomonsturVersion: 1.3.2

0/5 starsThis is one of the worst apps I’ve used. Takes a long time to load anything. Since updating it doesn’t even get to the login screen before it crashes every time. Doesn’t store the data effectively, so I have to keep signing in as if it was the first time and enabling fingerprint/facial recognition. It is a battle every time I try to use it, which is unfortunate as I try to use it at least twice a day. I’m forced to either use the desktop version on a computer or navigating the desktop version on an iPhone screen..!………………………!Version: 1.3.2

Doesn’t even loadIt’s such a bad app. doesn’t even load just opens to a blank page and makes me sign in a million times just for the app to crash….TojinutttVersion: 1.3.1

HorribleDefinitely not Apple friendly. Can’t even get to the website on the computer. Leave it to out company to pick the app with a few reviews after 4 years. Definitely not friendly for the older folks that have minimum computer and app skills. The baby boomers are still working..KatxoticVersion: 1.3.1

TERRIBLEUseless update apps.. cant access,, always giving you an error prompt...TERRI BALL 1Version: 1.3.0

APP WONT LET ME SIGN IN 1/22/2024Haven’t been able to sign into UKG Pro for over a week it keeps saying no internet connection. i Have damn internet!!!! and phone data.CcbfvfVersion: 1.3.0

Pro versionSo good that it doesnt want to load ever.K lulzVersion: 1.3.0

CrashesIf not too slow, only white blank page appears, the old one is better, fix it.RgrikliromVersion: 1.3.0

Not workingI get the code and it just keeps loading and nerves opens and I can’t get pay stubs ???.CdnjeepgirlVersion: 1.3.0

CrashingI can’t even load into the app it just crashes.Hi1hi2hiVersion: 1.2.0

Terrible appCan’t even see my pay statements or anything dosent even load. If I can give 0 stars I would.Ozair lulatVersion: 1.2.0

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