BIKETOWNpdx Customer Service

BIKETOWNpdx Positive Reviews

IcodypThis app saved me from homelessness. I was able to get approved for the biketown for ALL program and I used the bike for door dash and made enough money to rent a car and take door dash to the next level and eventually I got into a room for rent after a couple of weeks. Seriously you guys at Lyft ARE THE GOOD GUYS. THANK YOU SO MUCH. I AM FOREVER GRATEFUL. Once I get my own car I’ll definitely be driving for Lyft again. #teamlyft💪🏼.CodyisbetternowVersion: 14.48.3

What a blast!Super fun! I haven't ridden a bike for years, but for 2 bucks I was compelled to hop on. I logged a 2.36 mile bike ride in 30 minutes. Felt great! Cons: Because of the newness, be prepared to answer lots of questions by people on the street (and to be polite, you can't say "sorry, I'm paying for this bike by the minute, can't talk!" Also you can't rent 2 bikes at once on one person's app. My husband's minutes were ticking away as I had to pull out my own phone to download the app, set up my own account, enter credit card, etc. That was a drag!.JonesGalFridayVersion: 13.45.3

Sunny days in PDXSuch a great simple experience. The app makes it simple for last minute adventures. I really needed a simple adventure out. Spent $5 to cruise a beautiful 6 miles down the waterfront. Simple pleasant and enjoyed.KurrmonsterVersion: 1.3.5

Works well but could use some improvementI'm writing this hoping the app designers read it. The fact that you can't see the system map when you're actively riding or have a bike checked out seems very ineffective. I was riding a bike and went to the app to see where closest hub was but it only showed where I was on the map. No hubs or stations or any other details it usually shows. I had to basically roam around to find one in the area I was in. Please fix!.ChelseagcVersion: 1.2

App needs workAccount management is difficult - I had to make another account despite having an account with the parent company Social Bicycles in other regions. There are some small UI things that need fixing as well - the login/signup bar is partly obscured by the top bar and the map should center on the users location after they log in. I love bikesharing but this app could use some improvement..CapnbsaVersion: 1.3.6

Worked great!It was our first time in Portland and we love taking our bikes out to ride along the river. I'll definitely be using it again..Shud dVersion: 1.2

Good app HEAVY bikesThese are 60 lb bikes, PDX is hilly. If you’re traveling any more than a mile, or going over a bridge expect a serious workout when you’re headed up hill. My prior experience with bike rentals was with pedal assist bikes that were about the same cost and built much better for hilly areas..Restless road tripVersion: 1.7.0

There’s a glitch when looking at train and bus.It won’t stay on the train and bus part of the app. It shows it for approximately 5 seconds and goes back to Nike bikes..V.lenachkaVersion: 14.28.3

Easily hackableSomeone hacked my account and was able to use it multiple times without me getting alerted, when i tried to use it for the first time it required email confirmation though?.JAy564828Version: 1.7.0

Tips for Non-LocalsTips from an Austinite 1. The buttons on the keypad are REALLY hard to press, but they work. 2. The U-lock is kinda heavy, make sure to tilt the bike enough when you re-rack it. 3. THE BIKE is heavy (I’m 5’1 105lbs., so yeah,) 4. Once you start cruising, its pretty awesome. Beware of uphills though! 5. The app isn’t great for GPS/Navigating. Overall, I’d say it’s worth your five bucks!.Your friend from Austin, TXVersion: 1.3.7

Good, Room to ImproveGreat overall, but lots of bike maintenance issues. I always report any issues in hopes that the bikes actually get fixed..Naito PDXVersion: 1.7.1

App good, bikes glitchy.Great service in terms of availability and spread, but the keypads on the bikes are slow and regularly glitch. They either don’t register a press, register it twice, or when attempting to connect, just fail..ErrantreviewerVersion: 1.3.7

App worked wellApp worked well, number pad on many bikes are worn and not easy to operate..Bsjfoebsufk1Version: 1.3.7

BIKETOWN experienceRode across the Tilikum Bridge today and the bikes were all over the place. I was able to find bikes easily..Big boi69687Version: 1.3.7

Great serviceApp works very well. Would love to see HealthKit integration..MuddyslugVersion: 14.74.3

Does what it’s supposed to...But the bikes are really heavy! Is there no way to add some electrical motors to bikes or reduce weight? O well, got us from point A to B. Probably won’t ride them again though, plenty of electric scooters around town, sorry BIKETOWN..Emily1993!Version: 1.4.0

Great for out of towners!Used as my principal mode of transportation while visiting Portland. Great way to see this awesome city..Akerns01Version: 1.3.5

BIKETOWN PDXWe just got off these bikes and had so much fun! Easy to get on and off!.BiggestbelieberVersion: 1.3.7

BIKETOWN app, slow to load and find bikesBIKETOWN system is great but the app was slow to load and find bikes.Alan from BostonVersion: 1.7.0

Makes getting around Portland easy for visitorsThe bikes are a bit heavy, but sturdy and comfortable. There are ample sites available to pick up/drop off bikes, and the app makes it easy to find locations. The downside is that we encountered numerous bikes they were ‘down for repair’ that still showed as available at bike racks. Buttons on the keypads were often finicky and screens were sometimes unreadable due to debris on the screen. Overall a positive experience and I highly recommend it.RjspoonerVersion: 1.3.6

Easy and reasonableMy wife and kids rented 4 bikes in Portland. The process was very easy. There weren’t any hidden fees. The price was as advertised..Boking familyVersion: 1.7.0

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BIKETOWNpdx Negative Reviews

HORRIBLE Lyft take over of BiketowmWhen Lyft took over BIKETOWN they robbed my acct of 100 dollars. I had all the screenshots called them repeatedly, sent all the screenshots, receipts etc. They continually gave me the run around, which never happened before Lyft took over, said they’d email me about it, never happened; said they’d call in 24hrs twice, never happened, twice; said it’d take 5-7 business days, well here we are 1.5 MONTHS later. I liked the old bikes because it was a bike like an actual bike that provided you exercise. These electric bikes defeat the purpose and I’m a yearly member and THEY TOOK AWAY THE FREE 1.5 hrs a day if you’re a yearly member. The pricing is horrendous and way overly priced. Lyft ruined biketown, I’m just going to get a regular bike now, don’t waste your money or time on these “bikes.” This isn’t going to last long anyway so don’t buy a membership either, they’ll definitely ghost with your money too when this expensive new bs flops..LyftBiketownBlowsVersion: 13.44.3

Completely unreliable, worst bikeshareI’ve had a yearly membership and this will be my last year. 80% of the experience has been unlocking a bike that then runs out of batteries in 3 blocks, leaving you to either stop and try to find another station and another bike, or try to ride this monstrosity of a bike to your destination which is an insane amount of energy if you’ve ever tried to ride a dead e-bike. Then there is no place in the app to report that the bike battery is dead so you inevitably subject the next person to a dead bike battery too, and you’ve paid $5 for the luxury of being late to whatever you’re going to or arriving in a sweaty disgusting mess because you decided to ride a dead bike. It’s insane that they don’t disable bikes that are out or extremely low on battery and everyone I’ve talked to who has tried Biketown has had the same experience. Too bad!.HH Lo23Version: 15.52.3

Wish I had reviewed before the e-bikes 😭Listen, I used to adore the bikeshare bikes! Yes it had its frustrations - the keypad, ghost bikes - but I figured out how to make it work. What a dream to cruise around Portland streets on those bikes. It kept me sane in the winter. The price point was reasonable. I like riding bikes for the physical exertion. I want it to be exercise. E-bikes totally eliminate the joy of riding a bicycle. I can’t choose which gear, and I do no work. I just mindlessly rotate the wheels like a hampster. Okay, fine, going up a hill on it is fun. But it would be great if a rider had some manual control over speed and exertion. I guess e-bikes are for lazy people and I’m a Luddite. The new app has no legend to tell users what is what on the system map. It’s like they want it to fail. What a shame..KHASLVersion: 13.44.3

Amazing concept, but..The app takes a few minutes to load when I restart it. It would be more convenient if it worked closer to 100% of the time, rather than about half.. Also the bikes can be REALLY frustrating. It would have been much quicker for me to walk the mile rather than to try my account # in 3 different bikes, and then finally enter my pin into a keyboard which works. Many of the bikes have a couple keys that don’t work, however occasionally when they do it’ll double click the number:/ I’ll still recommend a Nike Bike to a friend, except other cities have it with less of a struggle.. patiently waiting for improvements 😊🚲.BlllaaazedVersion: 1.3.7

Great program, crappy billingI went to add funds, and initially I got no error but was sent back to the map screen. I tried to do it again and it said I can’t add money because I have an unpaid bill. It made me login again on your mobile web page, and it appears the “unpaid” charge was the order I just tried to execute to add funds. I tried to pay that “bill,” and the only option to do so is to use the current card on file, which is outdated. It’s a mess and preventing to be able to use the service. I have enjoyed the service when I have been able to use it. Update: contacted support, received a notification that they replied, can’t find the message anywhere 🤦‍♂️.RiggaVersion: 1.4.0

Great idea, truly awful appI love the idea of bike sharing, and was excited to sign up and try it out. The sign up and registration was pretty clunky, with lots of long loading screens and unresponsive UI, but oh well, you only have to sign up once, right? Maybe using the actual app would be better. (Narrator: "It was not better.") I spent twenty minutes trying to unlock a bike -- I tried doing it on the bike itself, I tried reserving a bike on the app first, I tried everything I could think of, and in the end I just took the bus. Unfortunately, I foolishly preloaded some bike time on my account, so between that and the setup fee, I'm out $25. Pretty frustrating experience. I would not recommend this app to anybody..Dj Spin MonkeyVersion: 1.4.0

Ruined the ExperienceAbsolutely ruined the app. I used to use BIKETOWN very regularly and will now stop since the changes you have made. You all got greedy and now have to pay much more than you did previously. I originally had the monthly plan, but you’ve now stopped that and are only allowing annually or by ride. Previously you used to be able to pay a monthly fee and then have a certain amount of free time each day without being charged. But now either way you have to pay to unlock a bike and for every minute you use the bike. I’m very disappointed..Telivision lover.Version: 13.42.3

Avoid if you’re an infrequent userThe interface is slow and clunky - very old school too. Nothing close to “scan and ride”. You have to enter your account # and then your pin and who’s gonna remember that with 97 other apps we use?! Then I find out my bike I picked up was on the very edge of the system map (because of course I know what the system map looks like in my head as a first time user). I rode along the bike path for exactly 1.36 miles - yes the very well used bike path along the river - which is not in the system map. $10 out of zone fee. Thanks for the bad experience - I’ll not be using this again anytime soon..GeologyPeteVersion: 1.7.0

Doesn’t workI’ve had a problem for weeks now where I receive an error message saying “please try again later” whether trying to scan the bike QR or reserve online. I’ve tried contacting customer service about this, but every time I do I get forwarded to a new person who clearly hasn’t read my email and just states that I should already do what I’ve been doing. At this point I’m just exhausted with trying the non-functioning app and typing out the issue explanation for your “help” group to not read, really terrible customer service and overall experience..MabuhVersion: 13.71.3

Hidden FeesOur family (4) all went and rented bikes to ride along the river. We each signed up and paid a $5 additional set up fee. We then rode south down the river on Portlands beautiful bike path. We stopped for lunch in Sellwood and put our bikes on Hold. Hold only lasts 30mins but we didn’t know that we were out of the bikes “city Limits” which is a 10$ additional fee. We then had to unlock our bikes again and go back up north to our original hub station. Total cost for 2 hours of bike riding (an hour each way is suppose to be only $4.80) = $24.6.Nate-mole-Version: 1.7.0

Not worth itSo I brought my friends down to visit Portland and ride bikes and it took an hour until we finally gave up because, they froze ALL of our accounts upon making them and then when I called and wait 20 minutes on hold each time they hung up on me. Overall a horrible experience, awesome concept but not worth wasting your time for unfreezing your accounts when they shouldn’t be froze 🙄.Tayv98Version: 1.3.5

Figure your network outI have the Jump bike app, which obviously runs off the same system, so the BIKETOWN app first wouldn’t let me use my primary email to sign up, nor would it let me use that account on the bike. I then set up another account with the same information yet a different email. I used this and rode the bike to a location. When I tried to ride the bike again it said I didn’t have an account with BIKETOWN..HshsvskdbsbdVersion: 1.4.0

Heavy bikes, annoying unlock processKeypads on bikes are very difficult to use (require very firm presses, can’t enter numbers too quickly), especially compared with scan&ride scooters. Going up hills with these heavy bikes is also a doozy. Overall, pricing is reasonable but the app needs some serious TLC. I would like to at least use Apple Wallet to enter my account number and unlock a bike..CactushackedusVersion: 1.7.1

Motor inconsistentI used a BIKETOWN e-bike in Portland. The motor assist quit suddenly twice while climbing hills. And then it flipped on strong unexpectedly on a mild ascent. I did not feel safe based on these incidents. And when I tried to report it on the app, the only five options for naming the problem did not include motor malfunction. Very disappointed, especially because it’s an expensive rental at 30 cents a minute..Yes to points plusVersion: 15.22.3

Please improve this insanely expensive and difficult bike rentalCompare to OFO I used in Washington DC this is extremely expensive and difficult to use. Bikes in DC cost $1/hr. While these here in Portland cost $6/hr. Plus you have to pre-charge the account before you can even rent the bike. This is pretty stupid. Brings me back in time. Not very user friendly..Upd8edVersion: 1.3

Difficult and time consuming check outVery difficult to check these bikes out. There’s too many steps and the pin number buttons are practically ineffective. Took us about 20 mins just to get the bikes checked out..Martinque181900Version: 1.3.7

Does not work. They are stilling from us.I needed a quick ride and spent the $5 to start an account. It did not work. My friend and I both tried. I was in a hurry and only tried for about 2 minutes. There was a bird scooter. That worked great. Definitely don’t use the bike go for the scooter..Sheepdog2727Version: 1.7.1

Slow App, Bikes Don’t Work, won’t let me unsubscribeI tried to rent a bike with this app, but after I painfully set it up it wouldn’t let me unlock a bike. Now as I am trying to unsubscribe the app seems determined to keep my money. 0/10 awful app, just want my money back.Félîxxxxxx1928359-Version: 1.7.0

Bikes never workThe bikes constantly have issues, always saying out of service, cellular connection is super slow. Half the time I lose time reserving a bike only to find out it is out of service..Steven111111999Version: 1.7.1

RentalThink there needs to be an update so you’re able to rent more then one bike. If I’m paying for the rental, why not be allowed to rent what I need/want? Had family visiting (they do not have BIKETOWN) and I wasn’t able to rent more than one bicycle! Super lame!!!.RamiahVersion: 1.3.7

Bad dealHigh cost to activate, poor range of travel, lots of hidden fees. Great way to lose money. Terrible bikes too. I’ve been hit by a car before, and I really didn’t like it, but I’d rather get hit again than use this service..NotaogreatVersion: 1.3.7

Doesn’t workThis app consistently fails to find stations and bikes. Won’t connect on WiFi or cellular. Needs to be deleted and reinstalled before each use. Do not rely on this for a commute..Why-do-I-need-a-nickname????Version: 13.47.3

Can’t confirm I’m over 18Just downloaded the app, trying to register but when I get to the “confirm you’re over 18” section it won’t allow me to select the “confirm” option so I can’t complete registration..CywborgVersion: 1.6.0

Misleading but funCharged even though it says the month of May is free with unlimited stops! Will be calling customer service. Bikes worked great though! Fun way to see Portland!.Ricketts34Version: 1.3.6

Not fun!!!Bikes aren’t safe and kept changing gears randomly! They charged us multiple times for some reason when I asked Nike they said they couldn’t do anything about it....wouldn’t ride them ever again!.It's tafVersion: 1.3

App lacks featuresI would like to be able to see recent rides and charges.NotfrmhereVersion: 1.3.7

Most poorly designed App everI made the mistake of renting a bike. My friend and I each have PhD’s - mine in Electrical and Computer Engineering. Biketown’s App is not at all intuitive. Their website offers no help. Customer support is non-existent. Stay away!!!!.MorrisonParadiseVersion: 1.4.0

Nike bikesWe had a couple bikes that had flat tires and when we returned and LOCKED the bike it continued to charge me overnight! They don’t have very much support staff in the evening so if anything happens it is not taken care of until the following day!.Feliciaann360Version: 1.3.5

Bad maintenance and hard to check out.We had a heck of s time renting bikes and when we finally did the bikes were sticky, skipped gears, and we could not adjust the seat as it was stuck..FBrindleVersion: 1.7.0

Worst bike app ever designedTerrible instructions, bikes didn’t unlock, and after I signed in it tells me no bikes or hubs in the area. Straight garbage. I’ve rented in multiple cities before, and it’s never been that horrible!.CanesnickVersion: 1.7.0

Utter failureA complete and utter failure; a scam. Bike won’t recognize my existence or respond to any input. App is unable to offer help. Charges levied without services rendered. A willing and enthusiastic participant in bike shares betrayed by incompetence at every level, from street to software..NotJotaVersion: 1.4.0

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