Square: Retail Point Of Sale Customer Service

Square: Retail Point of Sale Positive Reviews

So excited! Amazing Everything!Square has helped me grow my business from the ground up! This company is amazing! It really has helped me take everything to the next level! So excited about this app! It’s going to make things even better! Btw... you may have a wait time when calling in for help but when you get in they bend over backwards to help you! Thank you square!!! I also want to thank you for helping keeping my business alive during covid! I really don’t think I would be here if it wasn’t for you! Square is 5 stars all the way!!.JAC DesignsVersion: 5.48

6.35.2 major step backwards in useabilityOverall the square for retail app has functioned well for us. However, this latest update just made applying a discount a lot more cumbersome. Previously, to apply a discount meant swiping the item name listed in the cart part way across the screen to reach the “apply discount” menu. Choose the discount to apply, hit save and move on. This new version requires us to tap on the name; tap on discounts (from a list of 4 or 5 other choices); tap on the discount; tap on save; tap on save again; and finally move. A lot of extra tapping to get the same results. It has lengthened the checkout process considerably and having extra choices in the mixes has caused some confusion. I’d like to see a change log with reasoning behind such changes.Freshwater farmsVersion: 6.35.2

Latest Checkout Screen Update is Awful!I have two square stands, one is older and running an older version of the app. The second is newer and updated IOS and the app accordingly. The redesign of the checkout screen is miserable in multiple ways. 1)When selecting an item from the item grid that has multiple options it doesn’t revert back automatically to the main grid screen. 2) When scanning items and they populate in the cart, there’s no sku listed and the whole space feels smaller and tighter. 3) Applying a discount or price adjustment to an item in the cart now appears in a pop up even smaller than the cart menu making everything feel squished into the side. While being distracted with the item grid still on the screen. I’ve been using square for probably 8-10 years and have adjusted well with the changes they’ve done and changing to the square for retail app which has been great….until this clunky junky update. The only think I like about this update is the ability to select and choose your most used functions to be shown in the bottom tabs. Other than that it makes me cling to my old iPad with the much user friendly menus. PLEASE! Change it back! 😭.TopherdrewVersion: 6.43.1

Update Broke it!!They were either hacked or their update has completely crippled our selling operation this week. Customer service has no ETA for fix and we cannot use our Square for retail system as nothing scans and the Square register system shuts off and restarts every couple transactions. Poor communication to their customers with no short term resolutions. They will still take their fees and charge us for their service however!.Yorkville MarketplaceVersion: 6.18.1

Taking Inventory is a NightmareThere’s a huge issue with the items tab that makes taking inventory a headache and a half. Whenever you exit an item page it snaps back to the top of the screen, forcing you to scroll down to your position after correcting each individual item. Furthermore, in larger categories, it will randomly snap to the top of the screen while scrolling down making it even more of a nightmare to deal with. Most of the rest of the issues I have with the app are negligible inconveniences, but this is something that seriously needs to be fixed ASAP..So Fun :DVersion: 6.36.2

Expected MoreI hope they are still working on more bugs. I expected a lot from this app especially for it being for retail businesses that have a lot of inventory. We have found a glitch in the system that we had manually put in an item that have three sizes which we made as three variations. The barcode was not working even though the numbers were entered correctly. It is very frustrating for a business to trust that the information is getting inputted and then it doesn’t work!!! I hope they listen to what there customers are saying!.Cass1850Version: 6.27

ReportsThe register end of Retail is great, functions very well. My staff find it easy to use. The reports aren’t exactly what I need, so I have to do a lot of exporting to excel and rearranging information. For instance, I need a report that shows me BOTH quantity I’ve sold of an item AND quantity on hand. That’s how I can easily figure out how many of an item to re-order. I have to export both files into excel spreadsheets, and then combine them using v look up so I have that information. I truly wish you had that information in one report. Thank you!.BDYBMEVersion: 5.95

Fraudulent Warning never use this service!!!Used SQUARE for a handful of charges with a tenant. Since then my tenant is no longer my tenant…. The funds were illegally held by square, after they uprooted 2 families, they still held the large amount and lied about making it available to either side… this is a miserable processs to go through. Don’t subject yourself or your business to this !!!!.Ed WatsVersion: 5.86

Too many buttonsWe have used square for many years, and need some of the inventory tracking and reports that point of sale offers. Our operation has the need to have several open carts at a time. This app requires too much back and forth, saving, two step cart opening. Very annoying..Nic14$Version: 5.33

Super convenientI like how I can start adding products to my store when im at my vendors. Just a fast way to get products up and sales coming in. I like that they have a cash management system that helps me a lot as well. I’m hopping I can get enough business to be able to afford this software.AbstractdiscoveryVersion: 6.58.3

Loving the organization in this Amazing App! 🩵My small business has flourished from the organization I have found in this wonderful app! I totally recommend it for anyone wanting to organize their business in all ways! 🩵.Girl wood slayerVersion: 6.65

Overall very nice but a few issues.When taking a picture of a new item the app sometimes locks up after taking the picture and I cannot ‘Use Image’. Also, creating a new PO first requires the items be added on a different section of the app rather than adding them while creating a PO, this is cumbersome..Superbrian2010Version: 6.54.1

Latest Update bugThe latest update has caused my scanner to not scan items in the cart even though it’s reading that it’s connected. I have to exit out of the app and reopen it after nearly every sale to make it work right . So irritating..JealouscarpetVersion: 6.18.1

Too many changes.Everything great, then it gets buggy. App not properly tested before each release. Gets fed up with all the changes. Just make it work and stop changing things all the time..Dana-SPLVersion: 5.95

Awesome app for businessJust starting up business and this app helped me a lot since I have no idea at all on how to work on inventory, pricing and sales etc. thanks for Square I can do business in a very convenient way..Anj@anmariVersion: 6.1

ItemWhen you create new item it doesn’t have the option to add vendors. I have to use my back office computer to add vendors to each item. And I can’t create purchase order..Tulip CardVersion: 5.72

Lost use of pdf functions since the last updateOnce the latest version was installed we can no longer use the download invoice function. We used to be able to print the invoices but now the invoice opens and you can’t do anything. You have to force quit the app to go back..SunnyLBVersion: 5.92.2

So grateful for this appIf not for this app I would be loss wish it was a little less expensive but the feature is so user friendly. Things are not always the best but you can always fix it..Weeshopcbd.comVersion: 2.13.1

The complete package!Square has given my business seamless integration from front office, to inventory, payroll, back office and online store. Well worth the money to make administrative and management tasks easier..CBD American Shaman PearlandVersion: 6.59

Making my world betterSo many challenges in a business. This makes inventory management and sales easy..AM48miVersion: 5.90

User Friendly but buggyHaving same GTIN issues when adding new inventory. This has been reported by numerous businesses. In addition, today the vendor button disappeared in the in edit item pages. We need an update to fix these issues ASAP.K8IPCVersion: 6.40.2

GlitchyThe app is super glitchy for iPad. The screen is constantly “refreshing” and taking you to a different page than you were on. Can’t run profit reports due to “not all units have cost input”…even though I do have costs entered for every item..Kath Lin AnderVersion: 6.47

ConvenientI just received a bunch of inventory which made my life so much easier! I Auto Created and boy does that save some thinking time! I’m loving it!.PreciouscivVersion: 6.16.1

New formatWhy do you keep changing my format? I find it very confusing? It’s just is not my cup of tea. I think I have an. I have a friend who helps me deal with it. Sorry I’m 75 years old and it just keeps getting harder as things change..Busia49Version: 6.32

Powerful but a bit buggy on occasionRecent upgrades have made this frustrating in some ways especially on Retail a register itself but some of the same bugs have carried over.EsobczakVersion: 5.66

It’s a must get trust me gangSquare is a great app for taking payments you can tap thru the phone if you don’t have any of the square devices.Muwop11Version: 6.63

App is great device…needs improvementSpent $50 on the device which does not want to work. I recommend simply ditching the hardware and only using the app:) save ur money and time.Maria_windhamVersion: 6.4

Need line item discounts to show up on receipts!!!!!Please!!!! I’m going to have to ditch this system because our customers question their discounts—not good for building a great customer experience!.ATXHomeVersion: 5.65

SquareIt’s a good system, easy to use and helpful to keep track. But the fees are to high, paying a fee per transaction plus another to transfer to the bank when we need it right away..Hidden treasures 419Version: 5.53

Could use a few more featuresThis app works great, need to add a sell by weight feature and the loyalty program $1 spent earn 1 point should allow you to exclude certain categories..Rami1124Version: 2.1.1

My scanner is not working properlyI need tutoring of how my scan works, because now it got disconnected.Dulceria BomBonVersion: 6.4

UPDATED: Finally can reinstall it and it works!I finally was able to reinstall the app and it’s working great..Running BelleVersion: 6.1

Not available in JapanLoved the software during trial. Only wished it worked in Japan. When will this be available..Sacred DreamVersion: 5.54.1

Not user friendly at allNot user friendly.Texarkana manVersion: 5.87

Still haven’t fixed the favorites issue.Unfortunately unable to edit favorites in the new user interface on iPhone. Have to revert back to the old ui..GstradenetVersion: 5.95

Pretty Coooooooooool!My mom owns a business at the collective market place in bay shore, for skin and hair care, and we were having trouble finding something to cash with. This was perfect..Angele_SmithVersion: 6.19

Can’t connect to reader since update 5.72Great app but can’t connect to reader on iPhone app since updating to 5.72. Repeatedly get the ‘update the app’ message. Reader failed to connect. So frustrating. When it works, it’s fantastic..BritishchocolateisbetterVersion: 5.72

I LOVE Square!!Square continues to wow me with new solutions that make our job easier. My customers are also always impressed with th hardware technology we have … which was not expensive. I love paying for merchant fees only on transactions without a hefty monthly add on fee. Thanks Square!!.ACS-ORVersion: 6.47

1 et essaie avec square détaillantJ’ai eu difficulté au début mais je me suis adapté assez vite Il me reste à voir si on peut voir la liste des produits que j’ai vendus.MogadutilVersion: 6.45.1

Great App For RetailWorks Perfectly Fine!.HarshaankalsiVersion: 6.42

Cannot connect to square terminalThe previous version can. The page on beta version isn’t detailed enough for me to follow. I recommend to update the instructions for how to join beta version..Leo11166629Version: 6.3

Need proper update notesSquare has been completely ignoring the importance and value of telling us what each app update includes. They use the same boilerplate text with every update. This needs to change!.CoolfactorVersion: 6.25

GreatNeed capability to print gift receipts.CuratedlyfVersion: 5.81

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Square: Retail Point of Sale Negative Reviews

Extreme Poor Customer ServiceDo not use square! First of all trying to speak to anyone is extremely difficult and who has all day to sit on a phone and wait to have your call answered and then when I do get to speak to someone I can’t understand them! For months and months my bank account keeps coming unlinked to my Square account and Square is unable to correct the problem nor do they care! I’ve been on the phone numerous times and it’s like running around in circles! I’m just so frustrated and over it all anything that causes this much stress isn’t worth it!.SalonsharkVersion: 5.81

As soon as a better alternate comes I will leaveI’ve been a Square customer for over 11yrs and in the last 3 yrs I have received nothing short of terrible customer service, terrible product and no one who is willing to work with me. Almost every other month service goes down on Saturday’s which is our main day in retail. When I’ve called, either I’m Told to “restart” the device or just wait out their technical mishaps. After all the back and forth, I was given $3000 in free Processing. This is a multi million dollar Company that formed its back bone on small businesses like mine and today is giving me the worst service..AshcuteeVersion: 6.1

ScammedI have made several attempts since March 14th, 2023 to have a support representative contact me regarding a paid invoice and bank transfer that was pending transfer to my account and now is no longer showing in my activities My account had a suspicious bank account appear AFTER an invoice was paid and now I have NO way to get in contact with a representative to track where my money went. This isn’t the forum nor should I have to come to this drastic measure! I have emailed and waited beyond the requested 24 hrs. Spoke with the chat robot with no resolution and I need assistance. Please assist.Amymarie 2021Version: 6.12.1

Adding inventory is broken. Support uselessAdding items to the inventory with “Receive stock” feature in the “Inventory” tab fails. GTIN validation is broken completely. Support doesn’t understand when this is reported and hangs up. The app is functionally not working. Support doesn’t understand how the app works in any office. It was a surprise to the support staff that the “Receive stock” feature exists at all. It’s clear Square doesn’t understand how retail in general or their own applications work. Impossible to inform them either..PiwwowPantsVersion: 6.39.4

Does not take Sales OrdersIf your business does special orders for customers, don’t get this software. The software has no ability to take deposits on special orders. They force you to email invoices that square charges you extra for. Your customers will only be able to pay balances online and not in-store, which is ridiculous. Also, entering new skus “items” is clunky and time consuming. They do not use a size matrix to enter inventory. Shoe stores beware..SGB900Version: 2.7.3

Poor UpdatesConstantly updating the system that seems less user friendly, messes up my tabs already set up, messes up inventory. Does not integrate well with quick books (and why do even have to have a separate system for accounting???) Prices keep getting raised, now charging extra to load a gift card. Just keep taking more and more from small business..Help sm bizVersion: 6.40.2

Beware of SquareOur small general store used Square for 18 months with not one instance of a card dispute or chargeback. Received an email one day that our account was deactivated for violating their policies, but no specific infraction was listed. Apparently they can just cancel you at their whim. We were unable to reach anyone by phone and a follow up email response stated they could not give a specific reason. We now use TransNational Payments and have great customer service and lower fees!.Rosemont1908Version: 5.60

Square,why did you deactivate my account?So I don’t usually write reviews but seriously square?? My business is just starting to get off on its feet and I went to withdraw money and you deactivate my account??? How is your decision final if you haven’t contacted me to try to fix the issue. I suggest everyone who is thinking about getting square for their small business to look elsewhere. Who knows when they will release my funds. Please learn from my mistake..B______eVersion: 5.95

Cannot select more than 250 items!!Inventory is super hard to count because Square does not allow you to select more than 250 items at a time. I have more than 5000 items. How can one count the inventory and keep track selecting 250 at a time? What could even be the reason for this? I have more than 250 items in some of my categories. Square, please, allow us to select more than 250 items for counting..Pure saladVersion: 6.42

Replies to Square Marketing email campaigns are no longer visible in this appIt used to work, and older replies from the same customers still show up. But newer replies are only visible in the PC browser. This is straight up broken and needs to be fixed ASAP! Customer communication is extremely important!!!.Software Eng.Version: 6.41.2

Issues With ReturnsSince the new update, the returns option no longer works. Every time you try to process a return, the system says update required. But I have updated all software to the latest version of Square, yet still, I am told that I cannot process returns until the update is installed..P̥ͦ-K̥ͦḀͦT̥ͦT̥ͦVersion: 5.64

Lack of SupportWe cannot get our account manager to ever respond. Once they have you committed, you’re just a number. Also, during the sales process, they tell you they can give you any report you ask for but something as simple as “sales by supplier” cannot be generated..Cards1974Version: 6.36.2

Purchase ordersWhen creating a purchase order on the iPad, maximum items don’t show up, let’s say you have a Cabernet Sauvignon section and you have 200 of them, only 100 will show up, rest will not..Stevesingh23Version: 6.35

Deactivates Your Account on First Use!After first trial use, following the tutorial I get an email saying my account has been deactivated. Called them and still no answer as to why, they hide behind ‘we can deactivate for any reason whenever we want’ STAY CLEAR OF SQUARE!!.Alex9063Version: 5.91.1

Latest Update has IssuesSince the last update, my mobile app is not syncing w online product library as it used to…stock photos not importing to my site if uploaded from retail app - holding up business, please fix!.Christa SchlienzVersion: 5.72

App Doesn’t allow Payments to be recorded after version 6.47Does not allow us to it currently doesn’t allow us record payments after we updated to the latest version and now we cannot continue making sales. Please fix this..Hrba 3333Version: 6.47

BuggedSome articles sticks with modifiers. Can’t remove them even if they are not on the rest of the platform..YbudokaVersion: 6.38

Terrible connectionI have been using this app and square reader for over a year now and it just has so many connection issues. I got this so my clients could have the convenience of using their card but there is no convenience when the device randomly wont connect. Not even for just a few minutes. This will go on for hours or the entire day. When I first started having this problem Square’s support said buy their Gen 2 device. So I did. Made no difference. I have disconnected all other blue tooth devices. I have gone through their steps to get it to connect so many times. I have uninstalled and reinstalled their app. I have tried multiple square apps. I have tried reaching out multiple times. I even have someone I know in IT try and help me figure it out. The Square tap / insert reader just wont stop bugging out and not connecting. It’s always a “ reader issue “. I have tried and tried to make it work but I think I’m going to go to Clover or a similar service. Square just isn’t convenient for me. Instead of getting pay from my clients, I have to send them an invoice and hope that they pay me later. My clients are good people thank goodness but I don’t need that type of risk and stress in my life. If it works for you I am so happy for you. But if you experience this issue too and have tried everything, know you are not alone..TyleenOllVersion: 6.36.2

Microphone??? Why?My phone doesn’t have a headphone Jack so you don’t need access to my audio. Fix this, I’m not giving permission..MadH69Version: 6.6

App is missing asian app storeApp has been pulled out the philippine apple store. any timelines when will it come back?.Monchie815Version: 5.89

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