DJI Ronin Customer Service

DJI Ronin Positive Reviews

DJI has done it again!Where do I begin!? It’s hard to decide between the amount of features, how incredibly easy it is to navigate the app, or the fact that there’s tutorials to help teach you how the best do it. This app has come such a long way in the last year or so..Rozzelle22Version: 2.1.2

Works with Sony A7 IV but…I’m able to control my new A7 IV, but not unless you follow procedures in a specific order, much like a NASA Shuttle Launch. I use the MCC cable, and you can’t do some functions, such as AP/Sh/ISO control on the app. This doesn’t kill me. However, a silly but BIG bug using the app and RavenEYE is that the CAMERA REC button and APP do not stay in sync with each other if you use the Camera’s REC button. What’s worse, is when you DO hit record on the camera, then hitting the rec button on the gimbal or app are now OPPOSITE of what’s really shown. I’ve submitted an entire bug report, but have to wade through the usual “did you do this, try that, firmware update, different device” stupid routine. I wish the app was more “English”; as of now, you feel like you’re working through some cheap video tool that’s been translated from Chinese..Capt. GizmoVersion: 1.4.10

It’s.... fine I guess.Just bought a Ronin-S and focus motor. Saw the update that said it added the ability to control the focus motor from the app but it’s only available for the Ronin-SC and not the SC’s big brother. Don’t half-ass feature rollouts DJI. It leaves a bad taste in the mouths of your customers. The rest of the app is fine. What’s offered mainly works as you’d expect so I can’t say much negatively there. And an iPad version would be nice too. If I have my phone on the Ronin for ActiveTrack, then it’s kind of hard to use the rest of the app..JasonZak2392Version: 1.2.8

Issues with full screen and want active track added when using SDRI use my iPad on an external display to make a larger client monitor however this app won’t go full screen like competitor apps. The Option is there but the app won’t do it. Can you please fix this? Also you loose active track when using SDR for wireless yet have all the other functions work. Once they add these features I feel like the app will be a lot better..MariosmVersion: 1.8.8

Works flawlessly with ronin-scI just recently purchased a dji ronin-sc. i was expecting a troubled experience with this app based on other reviews. to my surprise, it has been one of the more reliable apps that i’ve used. my app version at time of review is 1.6.2. it has worked great. easily connects to the ronin-sc and has all the functionality that i require at this time. the quality of the dji software is one of the reasons i chose a dji gimbal over some other brands. it had better reviews than competitors. i was hoping it would be reliable and easy to use. i have not been disappointed..ClintWeslyVersion: 1.6.2

Time Laps and Motion Lap broken on 5Dmk4Time lapse and Motion Laps are broken, it will only take a few pictures and then it locks up and red light activity turns on the camera but the gimbal is still running its program. Fix this ASAP please..DjiBingBongVersion: 1.1.6

So many features lacking“Track” mode (setting gimbal waypoints or “key frames”) is lacking features. You can’t even set presets for multiple movement patterns, and you’re limited to only 10 waypoints. Seriously lame. Imagine having a library of camera movements you can perform with a tap. Such an easy thing to add..Steve-123456Version: 2.1.4

Fixed my issueI don't usually write reviews but I was having an error with my joystick and was worried I'd have to replace my gimbal or get it repaired but it immediately detected my issue and fixed it.Marla369damgirlfineVersion: 2.1.2

“Force Mobile” is AMAZINGThe “Force Mobile” feature has been around for six years, but I just discovered it days ago. 🤯 I can’t get over how amazing it is. It’s going to be super helpful in conference situations, but it’s already useful in my own studio. Thank you DJ I for this feature! I just made a short video on four little ideas to make it even better. At least one of the ideas makes you want to own more Ronins. 😊.NC-TQVersion: 2.0.1

Love everythingI love everything about my Ronin S. Been using it for years and it’s still working great.DanielK2023Version: 2.1.2

It works.It’s not always the most elegant or logical app, but it works. Helpful tip: some of the advanced features like Active Track require your phone be mounted on top of your camera, so definitely check the videos and user guides before rigging up your camera..Monsoon SeasonVersion: 1.3.1

App resets every timeI think this app works GREAT!! The only reason I gave three stars is because ALL the settings in the app reset for my ronin-s every time I turn the gimbal off. I have an IPhone 7Plus and I know this has been the same problem for others that have this phone. PLEASE FIX THIS ISSUE AND I WOULD RATE 5 STARS..MacMarkoMarkoVersion: 1.2.10

Very helpfulIs the most convenient app for the one have the DJI Ronin definitely recommended.CFC El SinaíVersion: 2.1.4

Updated Ronin S expecting to see newer algorithmsUpdated Ronin S expecting to see a better algorithm for smoothness, especially when reviewing the newer Ronin SC2. Are there plans to offer this in a future update for the Ronin S?.Journal IPadVersion: 1.4.8

Update please！The UI issue on iOS 13 beta is boring me for months, now the iOS 13 is landing for everyone’s iPhone, please update immediately. Another problem is the support for new cameras such as SONY A7R4. The Ronin hardware is a very good product, but the app is not...o080o.Version: 1.2.2

Please Make A Dedicated App For MacOSI love using the app but using the iPad app with limited Functionality on Mac Is kind of a bummer when I know DJI can Make a Amazing Mac App, so DJI Please make a Ronin App for Mac, Thank you! -Lorenzo.@LorenzocRichmondVersion: 2.1.2

It crashesIt crashes on ios 9 please fix it.Karwan oremariVersion: 1.1.6

Just got this app..I really like the app the only problem is if the camera is away from your phone that it disconnects...WneolspddpVersion: 2.0.0

Very Useful Now!Updating this review as the connection issues seem to be almost entirely fixed now. Thank you guys!.DrewfenheimerVersion: 1.1.1

Black ScreenI was able to view the screen on my iPhone but now nothing.Dee dennieVersion: 1.6.6

Great additionCalibration is tedious but overall once done it works good..Mr. SaechaoVersion: 2.1.2

First time use!Customer service was very helpful same with the videos on the website. made things super easy for calibration and start up.Ilck3dVersion: 2.0.4

Minimal Camera ControlThe app works good, but is necessary without the command unit. Even with the command unit, there’s minimal camera control on the Ronin. All the other gimbal companies allow control of ISO, shutter speed, etc. Why not DJI?.SkyMakaiVersion: 1.2.8

Most amazing gadget for film makingAbsolutely love it!!!!.Momentum flowVersion: 2.0.4

Awesome!The app actually works. So thats a plus for any camera accessory company.BklemzVersion: 2.0.4

Great appWhat if I didn't have a phone and wanted to use this amazing gadget?! Lol Oh, fix the Asian language tutorials as I set language to English..GemwebbVersion: 1.4.11

Freelance filmmakerLike all, pan axes,I’m pretty sure that i balance excellent but.KishimishionaropafVersion: 1.1.8

Quite good.All in all the app functions well, the features are cool. I’ll rate if five stars when: 1: The app should reconnect to my ronin on launch if there is only one device configured in the app. 2: there seems to be a bug in the balance test that always says that the pan needs rebalancing. Despite the motor power being -1 or 0 3: iPad. Common guys. 😁.Sandro NoelVersion: 1.1.4

Track mode needs workWhy does setting up a "track" mode behave differently than a motion lapse? I'd like to use the gimbal's joystick to set the camera in the precise direction and then lock in that key frame. But I can't. Adding a key frame just creates one in a random location. If I create a key frame in the apps graph view, the accuracy is not great. Why not allow push mode here? Without this level of control, it's almost impossible to get your framing correct. Seems like a bug..MduplsVersion: 1.1.4

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DJI Ronin Negative Reviews

Important features missing to make this work1. Add a loop function for keyframes - ping pong or repeat. This is critical for interviews and similar scenarios. 2. Keyframe mode needs to support focus control. Otherwise it’s pretty useless and not competitive with other motion control systems such as Edelkrone etc These features seem really small and like oversights of making this a really good solution for secondary cameras without needing an operator. Such a downfall without it. 3. Also why is there no video feed visible from the Lidar video feed on RS3 Pro? On RS2 this works fine with Raveneye and one can set the object to focus on that way, but not that the Lidar uses it’s own video feed we can no longer see the video in the app. It’s better for the Lidar to have its own video for improved tracking and less hassle (eg no need for SDI to HDMI conversion), but now one can only set the tracking frames with that little screen on the gimbal :-( ughh…. 4. The Activate Track does not learn faces really so when a person exits the frame and comes back, all tracking is lost. This is really bad compared to some other systems on the market and really needs to be improved hopefully with some firmware updates..Share47Version: 1.5.0

Incomplete functionality and poor connectionThe “creative” modes ( track and cam anchor) don’t work on iPhone or in inverted/tripod mode. The camera will always orient towards the sky and the tap feature to position the camera does not work. I’ve spoke with DJI about this and there is no way to trouble shoot, except for just wait with fingers crossed for the next update to fix this issue. Also, connection from phone to ronin 2 drops often, and the only way to get it back is to power cycle the phone and reconnect . I’m hoping these issues are resolved in the next update, as the creative functions would be great tools to have if they worked. One more thing, still waiting for the rumored “roll 360” function to be released... hopefully in the next update as well..RenegadeprowlerVersion: 1.0.2

Development Request: Active Track + iPad Dual App Instance Usage*1st review in 10yrs of downloading apps :-/* End user request: —> Implement Dual Device Usage: Device usage/details: In my workflow I use and LOVE active track. With a dedicated iPhone mounted for usage with Active Track it is cumbersome to make gimbal config changes. It would be nice to use a second device \ \ \/ With the addition of an iPad running another instance to make changes on the fly to control gimbal settings while camera is remote and actively tracking subject the workflow would be usable and less repeat shooting will occur due to an inability of granular control. (would either an API pass to a 2nd app to drive remote config changes or a 2nd instance of the Ronin app passing config GUI via the app layer?) It is obtrusive to cine/video workflow in the single device configuration using with active track in its current state. Please please please resolve this as you will have many more satisfied customers that will come back for more :-) Thanks kindly for all your amazing products! Staying tuned for more.WildBillHitchCockVersion: 1.2.10

Garbage appFor a premium product this app is a massive failure . For starters , there’s the cryptic and minimalist error messages we get . The solutions to the errors in the app lead us to a minimalist set of instructional videos designed by idiots for idiots . The internet didn’t lie though, there is force control and you can fine tune various parameters with the app . Now whether those settings are mathematically accurate is another story . DJI doesn’t even have an iPad app for this device so you’re essentially left having to tweak these premium gimbals with their awful app on your phone . This app is gimmicky, at best . Feel free to peruse a Reddit and the DJI forums . The app is nothing to write home about . Massive let down ..Frzzl, Inc.Version: 1.4.6

EVEN WORSEIf you thought this app was bad, wait until you see how useless and frustrating the 'overhaul' is. No option to update firmware, just hope it randomly pops up. Literally no button/option to delete a device from the list (you'd think they would have added such a basic function). Then there's the MILLION error codes (1019, 1014 are the popular ones). Any calibration will 'time out' and the joystick will magically not work on this option. No way to reset because the people who get paid to make these apps forgot to add one. Good luck!.PichingoisVersion: 2.0.0

Sony No GoIt’s 2018...why in the heck is anyone depending upon IR as a remote control solution, especially a tech company like DJI? If you are expecting for your Sony mirrorless cameras to be compatible with the Ronin-S, well...they aren’t compatible...exactly. DJI supplies an IR cable as a half-baked solution to control the shutter and record functions for the Ronin-S. IR has high failure rates in bright sunlight. And, forget about the zoom wheel...it doesn’t work with Sony. There are videos showing how to hack the system by using a Sony IR remote, which is also a half-baked solution. Let’s go, DJI, get your stuff together and get this problem solved in the next firmware update!.One timeVersion: 1.1.4

Keypad for signing in does not workWhen I go to sign in the app to connect with device it literally does not allow me to enter letters, only numbers into the entry area. It is impossible for me to enter a password because of this. I have tried this across multiple iPhones and iPads—-this is a app problem. Very poor experience, probably returning because of the software problem. I am unable to even get into the app because the developer does not know how to create the UI interface correctly—-don’t create a password and then create a defective sign in..Veritasium007Version: 1.1.8

Would be perfect if they add 1 thingFirst off the app works great, connects quick and easy, everything works as it should, however it does not allow you to keyframe the focus servo along with the movement in track and timelapse modes, the creative potential would be outstanding if they allowed for it. There is no technical reason they cant do it because you can already adjust focus focus in the app. Once they add this I will change my 2 star to 5 stars.TdubskidVersion: 1.4.1

RegisteringI’m not sure if it’s just me but why is registering so difficult. I input all my information right but when it comes to creating a password it doesn’t let me even after i met the requirements. I have also even inputted the password requirement to chat gbt to generate me a password but the dji app still says i don’t meet the requirements. So you’re telling me the dji app is saying AI can’t even generate a suitable password? This is unbelievable i just want to set up my gimbal.RandomGuy#20Version: 2.0.4

Stop Supporting DJIThis Application never works. Cannot connect my Ronin-S. Does not show up on device list. Have not been able to use app at all. Need someone to fix this. It’s been too long with these app issues. Cannot support the product anymore since it cannot be fully used. Buying other companies gimbals and Drones. Friends and family will also move to other companies..AmpmovementVersion: 1.4.11

Won’t even downloadI have an iPhone XR with iOs 13.7 and I cannot download this app. The DJI drone app works fine but the gimbal is rendered pretty useless without it. The app gets about 2/3 of the way done and even when left to download overnight it will not finish installing. I’ve reset my iPhone many times and done every troubleshooting method I can think of and still nothing..High pricingVersion: 1.3.0

DO NOT PURCAHSE, DO NOT PURCHASE ITI purchased 2 drones, and one Gimbal DJI SC2, I got in contact with the tech department and the repair department, and I have received bad customer service and tech service, No resolution at all, I don’t want to replace it, and I don’t want to take advantage of the situation, I am willing to pay for the service, but I have not received a good service at all and neither a resolution, Good product but the customer service the worst..Tonib911Version: 1.5.0

Firmware stuck at 0%So I just got the Ronin SC this app recognizes the device and requires an firmware update. But once I start the update it never goes past 0% it’s a little ridiculous that using this app is the only way to get this update. It seems this could be easily done better if we could just plug it into our computers to get the update instead.Win like the DJVersion: 1.2.8

Terrible App or Equipment?I have the Ronin SC and it has a tough time connecting to the app through bluetooth…i tried every possible solution i can find on y’all website NOTHINGS working.. tried deleting and reinstalling the app, tried turning my phone off and back on etc.. idk what can be the case with this problem but i feel like i wasted $200 for sure..AmazukgnVersion: 1.6.6

Motion lapse doesn’t work with Sony a7iiiIt would be nice if half of the features you advertise actually worked. I’ve wasted 3 hours of my life trying to get this to work. At this point I’m ready to just buy another product since yours doesn't actually work. Tisk tisk. Very disappointing..Dir3ctor615Version: 1.4.10

Account Required for UseIt is absolutely absurd that he would spend a few thousand dollars on their equipment only to be told you can’t activate it unless you can login with an account. I suppose if you bought lights from them, if they ever design lights you wouldn’t be able to turn them on unless you had an account..SeanscommentfordevsVersion: 1.4.1

Mixed feelingI can’t believe I spend whole night to deal with this thing , it forces me to activate the machine via Bluetooth, the Bluetooth always shows me wrong password, it always force me to update it again and again, so horrible.UaivoVersion: 2.0.4

RS5 is throwing my camera all over the placeI own an RS 3 and have used it a lot. I just balanced my camera on the RS 5, and turned it on and it is in a major spasm - throwing my camera around like a buckin bronco - I’ve calibrated, and it is still not working. My FX 3 is gonna break if I can’t get this fixed - RS 5 not ready for prime time….JBonBainbridgeVersion: 2.1.0

Works… sometimes. Need a more robust connection than an app for pro use.If you want pros to buy your stuff, then have professional (robust & redundant) solutions for configuring and calibrating your products. Poorly written apps are not the way..DravaniVersion: 1.6.6

LameApp registration and account required to use the gimble that was purchased. Besides being invasive, the app isn’t accepting the password I have. On top of that, trying to log in or crate an account causes the keyboard to completely cover up the fields, making the whole thing a chore..NboxwellVersion: 2.1.4

User interface is terrible!This app used to be perfect, but the recent update makes the interface difficult to navigate and read. Words and buttons overlap on my screen which makes readability terrible..Trisha187Version: 2.0.1

Took features outThey got rid of functionality!? This is a crime! I can’t actually believe they would do something like that and then put that functionality on the newer gimbals when those RoninS used to do it before. I’m switching to Zhiyun..TheHonestViewVersion: 1.9.6

Terrible time balancing a simple set up!Just purchased Ronin RS2 Pro Combo , and I’ve had a terrible time balancing a simple set up! I’ve watched several tutorials, firmware up to date, pan axis keeps failing balance test! I was really excited about this, but this is fading fast! Please help.Joe FotoVersion: 1.4.4

Motors stopped working after firmware updateI just updated the firmware before a wedding and now the gimbal motors are not working. It connects to the app but it does not respond to anything. Very frustrating situation i hope no one has to go through this..Clinton ambramovichVersion: 1.4.9

DisappointingThis app seems way under developed, considering how well other DJI apps work with their products. I can never connect my phone to my DJI mini four nor does my camera work well while the app is connected..A Real Person in the USAVersion: 1.9.0

Track movement duration broken.Just got an RS3 mini. The only create function worth using for me is Track, but the Movement Duration is stuck at 2s or N/A. It's broken and can't be changed. Please fix it..R1S userVersion: 1.6.2

Don’t work with RavenEyeI connected the RavenEye and I see the image from the camera. Cool. Then I get a message that tells me an image transmitter was detected and to connect the image transmitter to the gimbal to control it. It doesn’t say how. So I connected the RSS port on the RavenEye to the RSS port on the gimbal and…nothing. All of the joystick controls on the app are still grayed out. So then I just tried every combination of holes and nothing works. Terrible instructions and doesn’t work as advertised..DdortVersion: 2.0.4

Ronin S updateWhat about the ronin s, can we have the same modes and settings like the ronin sc? Active track, fpv mode, force mobile mode?.Ronin s userVersion: 1.2.0

Auto CalibrationWow!! Auto Calibration made it shake so bad it unwound from the tripod!! Wtf!! Good thing it was on the floor!!!.WestwardedgeVersion: 2.1.4

Terrible appLocked out of device trying to use it on set due to registration. Unacceptable..Dmac72272Version: 2.1.0

Can’t registerImpossible to register on the DJI Account, locked out of gimbal..@xaviercloutierproductionsVersion: 2.0.1

Ronin-S brickedAbsolute garbage how you can just brick your past tech with app updates and call it a Bluetooth issue. It’s not..LoadeadVersion: 1.8.8

Terrible privacyWhy the heck does a gimbal app need to track my identifiers? Atrocious customer service and huge privacy concerns.SpyGuyMcFlyVersion: 1.7.0

Shame !Shameful that a company like DJI keep stuff unsupported and unresolved. Ronin SC that start going crazy and spinning like hell with a $2k+ setup on it. A company that respect itself and his customers should seek any problem and try to solve them. Nothing everywhere from DJI, except a lot of customers experiencing issues and being ignored. - We are sorry for what you are experiencing, p’ease reach out to the customer service… blablabla. Save it. Fix it instead..N22mVersion: 1.6.2

Won't install on iOs 14.7.1I have tried to install the app so that I can actually use my new Ronin RS2. Unfortunately it will not install on my iPhone 12. How can I make this work?.ManateeoftheseasVersion: 1.4.9

Verification code doesn’t workCan’t log in because of the Captcha. It keeps saying wrong, even though I’m getting it correct.BroguyforeverVersion: 1.4.6

It would be great if your videos were in the app and didn’t need to be played over data.Having the tutorial videos in the app would help a lot when trying to balance the camera when I am somewhere without data nor wifi. And it sucks that I sometimes have to have the gimbal ON in order to watch the balancing videos. Isn’t the gimbal have to off for us to balance it?.UnIdiotiaVersion: 1.4.5

Brand new device, unable to connect to deviceI keep receiving a login error when trying to pair the SC to my phone. I am following the instructions. Very frustrating experience so far! I am able to successfully login to the website. @DJI - please help!.The_third_tVersion: 1.2.10

DJI Ronin waste of moneyThe limited use of this product makes it a waste of money. All the complexities of using external monitors, disappearing features in the app like motion lapse equals a lot of frustration. Starting to hate DJI.SixmantorontoVersion: 1.2.4

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