The UKG Dimensions™ mobile app is built to help you connect to work right from your phone, wherever you are, night or day. Its powerful capabilities allow you to effortlessly bring your best to work and enjoy life bringing the balance you need.
Quickly and securely access your employee information in just a few taps. Whether you’re looking to punch in, check schedules, swap shifts, or take time off, the UKG Dimensions mobile app is built for you.
Are you a manager? Manage on the fly — stay productive while also being there for your people. Take care of exceptions as they happen with real-time alerts and notifications. Quickly flex schedules to accommodate employee requests. With a glance, gain insight into team productivity and inspire their best.
Gain real-time UKG Dimensions access right from your mobile phone and get connected today.
Need help getting started? Check out our simple guide for employees and managers at https://community.kronos.com/s/wfd-mobile
Notes:
-To start using this app, your organization must enable access and provide the tenant URL. There are additional mobile features that must be enabled by your organization which could be based on your role (not all mobile features may be available to you).
-Not all UKG Dimensions features are available on mobile.
UKG Dimensions Negative Reviews
Just awfulI cannot see any department staff without digging and even if I click on a location I can’t really see what it says bc it trails off and your cell won’t allow you to see the full description. Definitely PC friendly app-not phone friendly at all. If I click on anything looking to see what it is the app will boot me out and I have to sign in all over again, losing my place. If you search for something in the search box you have to completely delete the word for what your searched when finished before it will let you see “my information “ again. My app started with three quick links on the homepage. I went in and added all the quick links on my dashboard and it will not show them all-it just gives you 6 of them and the others aren’t on the dash at all. The dash also won’t let you configure in what order you want you quick links (ie my schedule, my time off, etc). I also cannot see who I am working with or who else is scheduled that day bc again, it’s not cell friendly and once you do find a name for a coworker the information ends with their job title, not any information listed on their shifts and it appears the information trails off again where it is not visible by cell. So again, it’s awful. Should not be this difficult to manage-not user friendly at all. I’ve been messing with it for a week and I still can barely figure it out. No one needs Another problem in their life-so fix this..417momVersion: 2.6.9
Worst App of All TimeGarbage app. Only gets one star because I have to use it and it functions well enough that I know when I’m going to work once I see it. Screenshot to see my schedule so I can plug that in elsewhere. Ridiculous that it signs out if you open a different app or navigate away from it, even just in one second. The most annoying thing I have ever encountered. Garbage. Waste of time. Can’t even see my schedule for more than three days at a time; where I’m working. Hot, stinky garbage. Navigating to time off requests is okay, but there is no field to type in why I am requesting time off. That’s important and then I am left explaining in person or sending a blanket Microsoft Teams Message to my management team as to why I need to request time off. Garbage. Can’t see which department I am working until I click into my time on a certain day in schedule, brings up another page but it is only a piece of it, if scheduled in meetings or facilitating you have to click to the side to see that, navigates away from the other days. Why can’t it all be on one screen? You could see it so much more clearly if it had smaller boxes in a weekly or pay period view of each day and a scheduled department label for the days. Can’t believe it signs me out even if I want to look at my calendar app on my phone. Total waste of time, paper would be easier for the user..AppalachianbanjoVersion: 2.7.2
GarbageEdit 2: Had to take it down to one star because now I can’t log in at all. This wouldn’t even be an issue if you would just implement a very basic feature like FACIAL RECOGNITION. I turned my phone off and then on and still can’t log in. Complete garbage.
Edit 1: App just keeps getting worse. Now it auto logs you out when you put the app in the background. Still can’t use facial recognition to log in. Please get your act together and make the app easier to use. Eliminate unnecessary steps.
I used to have to take pictures of my schedule so I knew when my days off were and could then make plans better. Then I found out that it was online. Great no more picture taking! Then the company I work for replaced the old working just fine system with this pile of garbage. The app is the least of the problems now but this is about the app. The app only shows a handful of your scheduled days whereas before I could see two weeks worth of my schedule. Now I have to go back to taking pictures. They need to make it easier to edit punches. They need to make it recognize 30 minutes as a break instead of claiming it’s a “long break.” Needs a lot of work to get to four or even five stars. Facial recognition would be nice too so I don’t have to constantly log back in with manual typing..Blueknight1stVersion: 2.6.9
Terrible appMy work just changed from Kronos to this and this was supposed to be an upgrade. WRONG! Took forever to load to my phone and then once it was loaded took me 3 times to get signed in and to my dashboard. The only way that happened was by turning my phone off for a few seconds then turning back on.
Every time I sign in I get a bunch of apps to choose from when all I want is this dimensions app which of course is the last one. I click on the dimensions icon/app then my screen goes blank and nothing comes up until I shut my phone down and turn it back on. Then I may or may not get the list of icons/apps but I finally get to my dashboard once there the rest isn’t terrible except for number of steps. The old app we used clicked on schedule and you got your schedule. Now click schedule then have to click on the day and then on an icon named list to see the entire day and several clicks to view time card. Way to time-consuming need more short cuts have to click to many times if you can even get signed in. Do not like this app it becomes to frustrating. Need a lot of improvements!.Vbbbbb.Version: 2.7.2
GarbageHope you’ve got a PHD in computer science! You’d need one to navigate this app. It’s impossible to view a complete calendar of your schedule, and the way that it’s set up makes no sense. I haven’t yet figured out how to see the details of a specific shift. Time off requests don’t show up under the requests tab, but just in your main schedule, and the MONTHS in which they’re requested don’t appear at all. Did you take off for the 12th of November or the 12th of December? Who knows! Good luck! This is the worst UI I’ve ever experienced in my life. The app loses it if you back out of it for even a second, sends you to a different menu entirely, or just crashes, so you have to reload the entire thing and sign in again. I am genuinely contemplating quitting my job just so I won’t have to use this app anymore. In the meantime, I’ll be reverting to taking photos of the physical master schedule binder at work. Dimensions is that bad. All of those 5 star reviews have to be plants, because there’s no way a human being has ever tried to use this app and enjoyed it..Henry JRWVersion: 2.7.3
What a jokeI continually try to ride into UKG Dimensions and I said nothing to my employer Kroger. Let me tell you something this app and everything about it is just it’s a big joke doesn’t do anything I work for Kroger and I’m a part of daily pay so whenever I clock in and clock out at night I get that I get that that days pay well. I’ve been here a year and it’s nothing but but a hassle 34 times a week I’ll try to clock out and what we can register so now I’ve been actually trying to go back in when I clock in to check it to make sure I’ve clocked in or not well today I did and it looks like I clocked in at 11:32 when I went to clock out tonight didn’t show that I clocked in at all so I’m leaving town to go see my family and I was just picking up money today and so now I can get paid if there’s nobody here to approve my clock in and barely pay won’t pay until my clock is approved so this is not going issue. This is ridiculous you’re a fortune you work you work for a fortune 500 company you can get your Apple work right it’s a joke..Seacrestout95Version: 2.7.3
A truly frustrating user experienceJust started using this through my work and was promised that Dimensions would be ‘my new favorite co-worker.’ That is very inaccurate to say the least. The login process is slow and painful. If you get in the app to say, request time off, if you leave the app for even a second to reference your calendar the app logs you out. There is no schedule view that allows you to see your schedule for the week in it’s entirety on one screen. Because of the slow login process most employees will screenshot their schedules to avoid having to login all the time. But while there are several ways to view your schedule, none of them include having your full week with start and end times visible in one screen. Also no option to request paid time off, only unpaid. The app is also constantly offline or freezing, both on the phone and on the in store kiosk.
Being forced to use this app was literally one of the contributing factors to me quitting my job and seeking employment elsewhere..AmyemmycadleVersion: 2.7.3
This app is completely nonfunctionalThis app cannot even be used. You open it and click on your calendar to see what days you’ll work? Nope, it logs you out right away. Press the wrong button and it takes you to Food Lion webpage… for some reason. Nothing about this app makes any sense and the bugs in it are so obvious and make it completely unusable. I can’t even see my full work schedule, which is literally this app’s main purpose.
EDIT: after reading some of the “reviews” it seems like there are a suspicious amount of 5-star reviews with random titles and descriptions (it looks like someone used the text prediction tool and just went for it. Nonsensical sentences). Which is interesting considering all of the reviews that make sense are 1 or (generously) 2 stars. This leads me to believe that there are people making fake accounts posting fake reviews. Not sure what the case is but clearly this is proof that you should READ all reviews on any service, not just see the 4.7 star rating and go, “Oh! A good app!” This app is a complete joke..Orange_1177Version: 2.7.2
Needs a lot of improvementBy far the worst scheduling app I have ever used. I have so many complaints about the functionality and design of this app.
First, the app logs you out whenever you navigate away from the screen. Sometimes it will even log you out when you are in Duo to verify the login. This means that a user cannot toggle between a clock or calendar and the Dimensions to verify schedule times and shift requests. Second, the app only shows four shifts at a time when in “list” mode, and the “calendar” mode only shows the days you are scheduled, not the times. It would be so helpful if the calendar showed the days AND times a user is scheduled to work.
There is also no streamline way to add a schedule into your Google, Microsoft, or Apple calendar, which would really improve the functionality overall. Finally, myself and many of my coworkers just find it difficult to read the schedule in Dimensions. Something about the way it reads does not resonate well with a lot of people..Rainagorman12Version: 2.7.3
Doesn’t make sense!Kronos is not consistent across platforms. It acts one way on the desktop, a different way on my tablet, and currently on my phone it doesn’t work. And even within one platform, how it works or functions isn’t always the same. One moment I have to log in one way and then another moment I have to log in a different way. Why it even logs me out to begin with I don’t know why. In a 3-week period I have had more problems and issues with clocking in and out than I have ever had. Several days in a row I clocked in late because the app wasn’t working properly on the phone. It took me that many days to realize I need to stop using the app on the phone and use it on the tablet. And just when I thought the app on the phone was fixed, I was wrong and of course I clocked out late because I then had to search through my bag for my tablet. Over 35 years of working and I NEVER had problems with my time sheet until we started using Kronos. And my co-workers are having similar issues..Praetorian2000Version: 2.5.2
Forced to use this appI’m forced to use this app in conjunction with my job. I’m not going to list all my problems with this app, but the main issue is the fact it states (“ Punch Accepted”). This is simply not true. I always verify that I get the “Punch Accepted”, but despite this at the end of the day when I verify my hours there’s a punch that was not accepted. This means the app lied to me. Today was the 3rd time this has happened to me. One thing I wish this app had, witch may fix the problem, is what the (“ Punch Accepted”) actually is; by that I mean am I punching in, out, up, down, from side to side maybe. When you have to take breaks or go to lunch it’s always nice to auto confirm what the punch is actually doing. This issue has made me very frustrated, to stay positive I made myself a song…. Am I punching in, am I punching out, am I punching down I can’t confirm what it’s about, I do this Hokey Pokey my brain is spinning all around, that’s what it’s all about!.D1h5d7j2k9c0Version: 2.6.7
Reliability/Accessibility IssuesOur company just merged to UKG and the app is the primary method of editing our time cards. Setting up the app was mildly complicated but manageable. However, this app consistently does not work. It constantly requires me the re-verify my identity to allow me to log in— annoying but whatever… but then it decides to either give me the green screen of death where there are no options on the screen at all, or as of late, the app likes to give me a blue and white screen of death which also doesn’t have any options at all.
Big updates are necessary for this app to be reliable or at a minimum, accessible. With the core functions of this app as bad as they are, makes me quite concerned about security functions as well.
2 stars simply because I do enjoy using the app during the small window that it actually functions..EwwKGVersion: 2.7.2
Good if you hate their workersConstantly crashing is just one of the major issues with this horrible app. You can guarantee at least once a day this app will crash in one way or another delaying your punch in or outs which delays where you’re going next since you need to be in a specific range. Frequently this app is logging you out when you try to punch in or out even when you just logged in. This can only be recommended by the technologically inept or trying to intentionally agitate workers. I would rather walk a mile to and from to punch in physically to start my shift and do the same to end my shift than use this app. There is no convenience to it as it’s very unreliable. And frustrating because of how unreliable it is. There is no excuse for how lackluster this app is especially when employers are forcing it on their employees. Complete junk that tries to look user friendly..Rene-ChanVersion: 2.7.3
Consistently frustratingEverything about this app seems “designed to annoy”.
Extra steps, steps, steps ...
Want to check your time card? No problem! ... well .... actually clicking “time card” just takes you to another screen, where you can now select “My Timecard” (which is the ONLY choice on that screen, so thanks for that extra step). And then it will only show the pay period that just ended, so you need to open the calendar now, and select “current pay period”.
Did you approve an employee’s time off?
Great. But wait, she wants to change her plans...
Just go in and change it right?
Wrong.
If “I” sign off on my employee’s PTO request, it can only be edited by “MY” superior.
Sorry ... but that is asinine.
Kronos Dimensions is frequently “experiencing connection problems” - usually when people need to clock in or out (naturally!).
I find the whole Kronos experience annoying, overly finicky, and a complete waste of time.
The icing on my particular slice of cake came yesterday, when I FINALLY was able to log in, after a 20 minute period where the app just spun and spun, I tried to enter a punch for my employee and Kronos - get this - BEGGED me to go to the App Store and leave a review.
Be careful what you wish for, Kronos..ColejmVersion: 2.5.0
Really the worst appThe best part about this app was when it suggested I submit a review of it. That gave me so much joy as I thought about ripping in to this god awful piece of software that is complete trash.
I’m pretty sure my company hates its employees by making us use this. It’s just the worst. Kronos was not great but it was possible to clock in somewhat quickly. This app takes several attempts as after you sign in it signs you out. And then you can finally sign in. Taking over a minute to login is a failure in design when the app should automatically sign you out just like 100% of any other apps ever made do.
Another awful “enhancement?” Is that you can no longer see a map of clock ins and outs. If you can not see/do this, then what is the point of a mobile app? Just have us do it on the computer like we’re in 2013 and didn’t have this additional nonsense..DogtealVersion: 2.7.3
Sign in to sign outWhen I enter my information and password to sign in, it takes me through all the steps, then tells me I have successfully signs out. It would be great to just be able to sign in.
Making the app more user friendly:
It would be great to have icons that at are more straight forward labeling. When I am looking for my time of requests, it would be great to have an option for an icon that says requests, with all the requests I have placed, approvals etc. when checking my time clock, it would seem more logical to be labeled time clock review. Maybe there is a blanket option for multiple businesses and that is why the icon options don’t seem as applicable to our needs. Being able to customize the icons for different businesses would be something that would make a difference in user ease, if that is the case..LBeeeeeeeeeeeeeeeesssssssVersion: 2.7.2
People have no called no showed, didn’t know “when to work.”Moved to UKG for our scheduling because we already used this company for time keeping. We use Microsoft email for our log in. I can’t jump between my personal calendar to UKG without getting immediately logged out. It makes checking my schedule and picking up open shift painful. We work multiple locations so I can’t see who else is working at the same time, I can’t see who is coming to relive me, or even who some of my managers on duty are that I may need to contact without combing through the view locations list. I’m not one to throw my phone for any reason. But if there was a log to show this, it’s happening frequently. Devs! Stream line, look at what your competitors are doing. We’ve literally had people miss shifts because they didn’t know “when to work.”.Para-MikeVersion: 2.7.2
Bad software, worse appQuite frankly, all of the 5 star reviews must be from bots and not real people. The app is not user friendly, neither is the desktop version either. You can’t stay signed in to the app, therefore you can’t get notifications if your schedule changes/is posted, if employees put in time of requests, or for anything really. Currently, there is a bug on the iPhone app where as soon as you log in you just get a blue screen. I deleted and reinstalled the app only for it to work for about 2 hours before going back to a blue screen. Trying to edit or add any shifts (especially if they have to be transferred to another location) is a lengthy process for no reason, and half the time the transfer doesn’t save so you have to do it 4-5 times to keep it up. Overall, a subpar software and worse app..Camtw11Version: 2.5.1
I don’t like itI’m the associate of the store 🍖🦁 using this apps for receive the schedule. The reasons that I don’t like are
- Most of associate is below standard technology’s knowledge and they always has a question about their schedule and how do they look thought to the apps.
- User Experience (UX) and User interface (UI) design is not friendly. The major using this apps is checking the schedule. When we open the apps we’re expect to see that button obviously and easier to understand. I understand that we get use to with how we get the schedule before but if you wanna chance you should do it better.
- It’s soooooo difficult to make a schedule on the phone. have you ever try before? When we make a schedule we can see just one row and not able to rotate the phone to see more row of schedule. You need to improve the point so bad and others point as well
I’m not try to be over claim your app. I’m the end user that hv to deal with this app from now on and I don’t want to get frustrate every time I use.
I believe you try to create the apps to help HR and associate. I’m really appreciate for your Idea. And I will look forward to see the better app as well. Thank you ;).PorjaieVersion: 2.4.4
App is beyond inconvenient but I have no other choiceThe app cannot even do something as simple as remember a login. I am constantly having to get a text message for two factor authentication, but now I have changed phone numbers. I recognize that fact is my fault in itself but I have been using this app for almost 2 years and it STILL asks for authentication via text roughly every week. On top of that the app takes forever to load and is not even remotely user-friendly. The GUI is atrocious and everyone that schedules with this app essentially relies on word-of-mouth on how to use or copy and paste. I hate that as an employee I have no other options but what can you do except hope the app gets better.BreadOne2ThreeVersion: 2.6.7
This app drives me insaneI have never used such an awful app in my life and I wish my place of work would find something else. It will not stop logging me out despite me asking it not to. It has me constantly change my password so I have forgotten my password finally and it locked me out of my account. My coworkers and I are constantly having to text our managers when we work because we cannot get into the app. I hate that if I forget my password I have to go to work and change it or call a phone number instead of it just emailing me. I tried every combination of the password I use so I know it’s the app this time and not me forgetting my password. I cannot believe the million dollar company I work with can’t find a better app to use..CorgiiMilkVersion: 2.7.2
Infuriating app!!Don’t even know how to tell you how much i dislike this app. Sign in is awful. It won’t remember your log in info so each time its a process. For some reason, and it seems to be random, you’ll try to sign in and it will take you to a page that says something about tenant URL and you can’t escape. You just can’t. Most MADDENING OF ALL- it frequently tells you to
Reset your password for various reasons but has no explanation of what is acceptable as a password. Do you have to have a capital? Special character? Whats the length?? OMGOSH. Its astounding to me that someone who makes an app doesn’t see this. So you GUESS at the format (because you’ve been out on sick leave for 3 months) and it tells you your number sequence is too common. WHAT?!?!??? THEN TELL ME THE GUIDELINES!!!!!!.EvedauVersion: 2.6.9
APP is designed to be difficult to use.Even writing a review is automatically disconnected unless you put in the search for it and not available through it’s own pop up review. This should raise serious questions on it’s design for employee use. It is not user friendly on purpose and it’s obvious. Finding your points is difficult, but when it does show anything, it errors intentionally. There’s no confirmation for people or editing why they need a day off once it is submitted. The options to see why you might be terminated are not actually available within reason. I would love to put up a “standard” employee that isn’t working with computers to show how to use it..KendalizorVersion: 2.6.7
Does this app even work.You know, when My job requires us to use the app, to Clock in/clock out, it would be nice if I could actually do that. I’ve been “late” numerous times, just because it fails after attempting to sign in. Why must I try 10x before it finally goes through? Possibly for security reasons, I guess, it logs you off automatically if accidentally lock your phone, and then you have to try another 10x+ to try to get back on. My schedule is on there, and sometimes I forget what I work the next try, so again, trying to login on to it, and it just fails constantly, is utterly annoying. I hate the fact that my job went to this app..Anubus07Version: 2.6.7
Needs some helpHonestly I think this is the only app I use that I try not to use. Need to check my schedule? Let me open my photos and check the screenshot because the app makes you log in every. single. Time. Need to request time off? I talk to my manager in person or text her in advance because this app makes it impossible to easily request time off. Want to know how many hours are on this paycheck? Haha no just ask your manager or pray your hours are correct. Want to pick up a shift? Haha you picked up a shift for a store 2 hours away. Why is that even an option….just text your manager. I’m sure this app was meant to help management, I’m bothering them way more. Everyone is. Please fix this app. Please. Idk how you can but please..CaitlovesthingsthatworkVersion: 2.6.5
It’s badI’ve said this before, but the app is not intuitive and I constantly have connection issues. Sometimes it takes five minutes to boot up and sometimes it never boots at all. The interface doesn’t make sense and things are not centrally located. I’m still not able to request time off in the app and have to go to desktop to do that, which defeats the purpose of using the app. Even loading on desktop can be slow. I got five+ emails about the same in-app notification. There’s good elements about having a time-clock interface you can access remotely, but the app takes a lot of software finessing to get it to do what you want, like wiggling your broken headphones in the jack to get both sides of the audio..PoeticelVersion: 2.5.2
Wrong changeMy company swapped to this system for our scheduling and it has been a disaster; nothing but problems with the app and the desktop version, causing complications for employees. It takes an arm and a first born child to log in and find what you’re looking for, if it even loads before it kicks you out; if you have to swap to another screen temporarily to say, double check a date you’re requesting, the app has already logged you out. This app also doesn’t allow for calendar synchronization unless your company has opted in for the Pro version. I don’t have hours to sit and transfer 3 months worth of scheduled dates to my home calendar, so that my family can see it. Wish we never swapped..Shannon468Version: 2.7.3
Can not log in!The run around is stupid ridiculous, I do not have time for this , all of a sudden asked to choose a different account when I have only one account. When I click on use a different account it gives me the ONE option to choose from the one I have been using . I reset my password and tried to sign in and it signs me out automatically. Because of my VPN it shows Virginia log in attempts but all at the times I try to log in. When I was able to log in to the limited account access , which did not allow me to see my wages . I have had no trouble from when I first set this up till now when I need it the most ..Blackstar73Version: 2.6.0
BuggyLet’s start with the pop up asking me to rate the app. After two attempts at trying to log in and getting kicked out, the app finally loaded. Then here comes the pop up to rate the app which froze everything completely. Annoying! Two more tries later I’m back in. I wouldn’t be so agitated since I already know this app is buggy. But I was in a hurry and need my schedule info immediately. The multiple attempts to log in bugs me to my core. Then getting in and the app not loading!!!! …. Anyway, I’m only using it because my job has switched to this for scheduling. If not, I would have deleted this thing a long time ago..Nicole RossVersion: 2.7.0
Needs Some WorkThis app is constantly crashing and struggling to find a connection. This is extremely frustrating when you are trying to clock in or out. To keep your time within your employer’s guidelines, you end up having to ride the clock or clocking in late to make up for the time the app wasted.
Since connecting is so iffy and calculating your actual time from decimals to hours can be so time-consuming, most people will simply set an alarm on their phone to clock in and out regardless of what they are actually doing. It’s better than constantly having to ask your supervisor to fix your time card..Hey ChiefVersion: 2.7.3
Disappointed1.) no way to find staff telephone numbers
2. It doesn’t separate night shift and day shift. When I am trying to see who works a shift I have to go through each and every employee. Yes it says 7p or 7a but they are all muddled together. We should be able to separate the 2 shifts so when schedules are being made, it’s not taking forever to separate nights from days
3. Why is the calendar days on the right side of the cube when you are lookin at the entire month on the schedule. That is distracting.
4. There are not enough options to choose from when we are trying to correct the schedule if a mistake is made. These are the main things to correct. Especially number 2 from above.Katrea levVersion: 2.6.7
Lots of IssuesHave to use this app because my workplace switched to it. It’s not very user friendly except for people who are tech savvy. It logs me out of the app constantly if you minimize it at all. Pretty much if you are leaving the app for any reason, you have to close it from running in the background or else it will log you out. Its nice being able to use my phone to do scheduling things but that’s only if it’s working. Trying to change availability is super confusing and I honestly haven’t figured it out. It’s easier for me to just use the time clock at work to do stuff. Wish we stayed on the original system..CrayonGG_Version: 2.6.9
Most frustrating app ever used.Extremely difficult to just get logged in, and when I finally do, I will likely get kicked to the Food Lion shopping site with no way to get back to UKG. Calling the help number is useless; had difficulty understanding the service rep due to his accent and he sent me to somewhere else that didn’t seem to have anything to do with my situation and that hung up on me, to boot. This is, without a doubt, the worst, most non-user friendly app I’ve ever encountered. I avoid it as much as possible because every encounter turns into a long, drawn out ordeal. I wouldn’t use it at all, but I wanted to find out my schedule. Not really much to ask, but apparently too much to ask of this app..GjmfreestyleVersion: 2.7.2
Heavy sighHate the Interface. Not user friendly. FINALLY….I can view my schedule in whole instead of only one day then losing it completely and then not being able to figure out how to view that one day again. Every time I want to attempt to use the app (knowing it’ll be futile anyway), I’m greeted with a white screen that flashes at near seizure inducing speed with this message “unknown error. Please contact your administrator.” ( I only know this because I was able to capture it on a screen shot after 163 attempts). I always have to completely close app in background and re log in - which is SOOOO inconvenient. Especially because I’ve YET to find any other functionality inside the app. At. All..VetnetVersion: 2.5.5
Holidays- Wrong time to update the appHi UKG update leaders! Ohhhh what I wish I could do is have you manage a popular high volume retailer at the holidays. Then, I’ll update your scheduling app. And you can re-train the entire team how to find their hours. No one at cash registers? Sorry, they couldn’t understand if they worked or not. And now, you’re doing registers, and you can’t train the rest of the team because, you’re ringing customers. I just wanted to paint a picture for you of what it’s like when an update happens in December. Please, next time push it until late January.
In all seriousness. Please make the interface simple for everyone. And include WAY less information for non-leaders. We need quick visuals, like Week View with easy graphics. Please.
Also, stop deciding when people go to lunch. That’s not how we do it. The schedule should just say 10AM-7PM. You confuse the team when a meal period is predetermined. We never send them at that time for a lot of reasons.
Thank you..AnnoyedbypickingnicknamesVersion: 2.7.3
UKG Needs Improvement!Tracking time is difficult when you cannot see the time automatically removed for lunch breaks. System not conducive for people who work flexible schedules. System should allow you to add and delete time AND see your accumulated hours, on the front-end, at ALL times!! Should not have to wait on a Manager’s approval to see ACTUAL time worked. I have to maintain a spreadsheet that calculates my hours as I cannot see my real time in UKG when corrections have been submitted.
The ability to freely add and delete and see time adjustments on the frontend should be available up until the end of the 2wk work period. Managers approval needed at the end of the work period..Arijah18Version: 2.7.3
Least convenient workplace app I’ve ever usedIt would be generous of me to give this app two stars, but I’m being realistic here. This app is incredibly slow, has a difficult-to-understand user interface, crashes as frequently as it works, logs users out every time the phone locks or switches apps (incredibly frustrating when one’s job, like Kroger, has you using multiple apps to clock in/complete tasks), and is so difficult to navigate that I’ve now had to write notes/take screenshots for myself just to remember how to find my work schedule for the next week. I appreciate what y’all are trying to do, but there must be better ways to accomplish the end goal..SlightlystalesaltineVersion: 2.7.2
OVERLY COMPLICATED FOR NO REASONMy job recently switched over to this app and I dreaded it from the very moment I installed it it’s so unorganized and it’s so so so annoying…
The way it’s set up , the way things are so hard to understand there have been literally times where me and an employee of mine sat and I’ve tried to help them figure out something that should be as simple as 2-3 clicks . The app is bad , complicated and it makes you do 3-4 unnecessary steps no matter what your trying to do . Half the time the app doesn’t load and oh boy if it doesn’t load guess what ? You got it you have to do ALLLLL of the verification stuff all over again . This all needs a serious much needed reboot and re design ..DahagGoatVersion: 2.7.3
Trash AppTerrible, terrible, terrible app. My work has recently switched over and my entire experience of this app has been nothing but a headache. Consistently logs me out and has me do a security check every time I try to sign back in. The app has a horrendous UI and navigating through the app is no different than trying to survive a labyrinth. Whoever designed this has no interest on functionality or accessibility and just relies on business forcing their employees to download/use this app for work in order to create profit. Have worked at multiple jobs and this is easily the worst platform I’ve had to use in order to access my schedule. This app is a technological embarrassment.Kkyleman923Version: 2.7.2
Not a fanOur city has just made it a requirement to use this app. You can't manage your time card if you forget to clock in. You can't manage your schedule if you work different hours or don't take lunches. Everything has to go through a supervisor. The calendar shows the city managers work day schedule, nothing to do with me or other city employees. This company had a big security breach right before we were supposed to start using it, so the city extended the wait for 5 months. Hoping they don't have further breaches. Not a fan of the gps location tracker. We were fine with the old system for decades, someone just got lazy and decided we needed to use this trash..MartinWF.Version: 2.6.0
Garbage, pure garbageThis app never works. It’s my only portal for managing my schedule and this piece of junk doesn’t let me submit time off, manage my schedule, and displays out of date content. Shame on you cheap incompetent corporations and developers. My employer doesn’t offer other options so I have to physically go to the office and print out my schedule or make request when some dilly dob manager decides they want to show up, which is rare. Looking for a new job because this is unacceptable. Way to defacate on the little guy. Anyone seeking employment that uses this app is doomed. I’m sure you’ll delete my comment like the last because I hurt your feelings, but truth hurts. Have a blessed day!.CallMeDepolorableVersion: 2.7.3
Trash FireThe entirety of Dimensions is basically a trash fire. The fact anyone thought this was worth money is baffling to me. Time off requests go to your direct supervisor NOT the person who actually does the schedule, the print out of it is overly complicated and hard to read, the app is immensely clunky (I dare someone to find what their future shifts are without help, you have to select a random shift then hit an arrow that otherwise brings you to something completely different). None of the categories are intuitive, none of the buttons seem to go where they should, and this is billed as “improved”? No one, NO ONE, should invest in this for their workplace. A pen and paper are better..TavernadeVersion: 2.6.7
None of the AboveJust want a helpful, secure, easy-to-use, stable app to help with my personal work scheduling. This app is absolutely NONE of those things. I am not sure what kickback, con, marketing was used to trick our corporation into foolishly adopting such a non-functional, always signing me out while trying to sign in, crashing mid use, illogical cumbersome application (other than accounting who love it for the selfish ease of only their goals) - but whomever it was should just about be brought up on some kind of criminal charges. This is the worst - bar none - of any app or software I’ve ever encounter up to date. If my next employer is using it, I will not accept the job based on that alone..Powerpop25Version: 2.7.3
Not user friendly - always crashesThis app is a nightmare. Always crashing, unable to stay logged in. Hard to find options..Magariepy27Version: 2.5.3
Not a user friendly appSo much complications and not functional I believe
Requesting for off is not simple and lots of confusions are happening.NamanajahahahajaVersion: 2.5.3
PasswordIs a pain in the ***** to change the password every time..Jorge_2020Version: 2.5.3
DisappointedI’m a Staples employee and I’m disappointed in this App. Although the features of it look great, being a person with less than perfect eyesight, this App is almost unusable. The fonts are extremely small and it doesn’t allow you to zoom in or enlarge anything. I’m dreading having to struggle with this App..Ginter_18Version: 2.5.3
TerribleThis app is terrible, it’s not even a native app. The app is just loading the website. I might as well use the safari to login and get the information instead of wasting time downloading this..ДЯα§ĦVersion: 2.5.3
Face idLa connexion par Face id manque cruellement à l’application..Dan LznVersion: 2.7.3
TerribleHorrible app. If I could give it a -0 I would..PumplemousseVersion: 2.7.3
Honest reviewBeen using this the entire time I’ve been working at Bath and Body works. In the beginning the app worked great. Then… they had to fix what wasn’t broken and now.. it’s the worst app. I constantly get an error and I can’t go back in my calendar. Also, the fact that they think they’re locking Fort Knox is ridiculous! I just want to check my work schedule!.No avail nickVersion: 2.7.3
Fix your sheetYa know… The one time pw thing was a good idea… But now for the FIFTH FKING TIME?!? Fix your sheet! It was supposed to be a 1 FKING TIME THING! Not pretty much every time i fking log in!!! FIX IT NOW!.DJ MysykVersion: 2.7.3
Horrible waste of timeThe My time program is an incredible waste of time and money. I can only hope whoever approved such an incompetent program feels the full wrath of karma after selling this to multiple hospitals. As a result, thousands of underpaid front line workers are subject to being robbed of time and money on a daily basis as a result of this dysfunctional program. Absolutely appalling..Karma 2023Version: 2.7.3
Takes too longHaving to do full email and password for each punch in/out is too times consuming. Need fast way to punch.HutchoiVersion: 2.7.3
Log inThe mobile log in should not make me type in both username and password every time. Should store username.GoncngVersion: 2.7.3
Not goodNot adapted to our needs
Bugging for 2-3 days before having acces back to my account and see the notification I needed to consult for my assignation.
Not adapted for a quick view, for older eyes!
Ugly design
Not good
I wished my employer never have changed for this app
Don’t do this mistake.84mhyVersion: 2.7.3
New version of this app is terribleSince I updated this app i am not able to check my work schedule properly . The last update was user friendly. This is useless….Prince.1912Version: 2.7.3
Rather stay with workforceThis “upgrade” is not as user friendly and taking a lot to visually get used too. The timecard is very busy, once swaps and approvals are in. I really dislike how long it takes me to get into the system with a full organizational sign in. Often have freezing issues delaying me from getting into the system. Not easy to put comments in unless you choose “other” and write under that title.
Not all bad- shifts swaps and most requests made easily enough.
Had no choice to change - organizational direction- so I’ll have to get used to it and like it 🤷♀️. Ask me in 3 months..#New User 999Version: 2.7.3
UGKLook like an app created in 2002 and never been updated. Very hard to use..Samuel2828282828Version: 2.7.3
Multiple problèmesPlusieurs problèmes reliés à UKG Dimensions pour nous, les bulles de notifications ne disparaissent pas même si on efface les messages, on dois toujours se connecter même si c’est supposé s’ouvrir avec UKG pro classique, on ne réussi pas à avoir toutes nos informations nécessaires, je ne recommande vraiment pas.SrawagalagVersion: 2.7.3
Many login stepsI have to do many steps to log in
Not practical.Mimi🇸🇩Version: 2.7.3
Annoying appTakes forever to scroll through , find and delete( twice) offered shifts. Nothing is connected easily. Very time consuming. No place to write specifics around vacation requests..Peeved nurseVersion: 2.7.2
So bad that I can’t even summariseOk. 1. It doesn’t save login info (why?) and I have to log in EVERY SINGLE TIME. Plus there is no Face ID feature (why????).
2. I can’t see who else is working on the same day in the app (again, why?)
3. Home Screen is just 4 big tabs and 3 out of 4 are things that I don’t need. I want monthly view calendar or at least weekly view. It’s just not user-friendly.
4. It doesn’t synch with your apple calendar (why???????)
Final question: This app got a 4.2/5 rating???? How?????.MegstfVersion: 2.7.2
ComplicatedEvery time need to put the password. It should be log in with Face ID.Jlebi baiVersion: 2.7.2
Not workingThis app stopped working last week. Can not connect to server!.SorryjackdVersion: 2.7.2
Not user friendlySo hard to navigate. Feels like I stepped back into the 80’s.Jackie AntheunisVersion: 2.7.2
Passwords are a nightmarePasswords don’t work after a time. Also, when you choose forget password, it’ll want your old password to make a new one. “Can’t, I forgot it” 🙄.Some Other Guy3Version: 2.7.2
Just does not do what I need it to for open shift requestNot a good system for large pools of casual staff on a pick up basis. The shift request is very hard to decipher. Just all around not a user friendly system.JWEDLERVersion: 2.7.2
Despair for all who use this appThis software has caused me and my colleagues more stress and problems than could ever have been anticipated. Completely inappropriate for my profession and shift needs. Rubbish..I Am Darth SidiousVersion: 2.7.2
UKG isn’t for meIt’s unintuitive, complicated and barely user friendly but I must use it for work.Wish it was SimplerVersion: 2.7.2
Frustrating app…App requires you to re-login anytime you navigate away from it to check other information to use for the app even for just 10 seconds. No face-ID.
Now even though I am using the correct username and password it wont let me enter. Unacceptable for a work type app..TheguyfromsaskVersion: 2.7.2
UI is outdated , punch in out is slow and won’t workPunchin out wont work , every time i have to login with credentials instead of just pin or face id to sign in
Avoid this app , go for dayforce all in one app.Anonymous88960Version: 2.7.2
Very PoorUse.SabingigVersion: 2.7.2
The worst app I’ve ever usedPlease for the love of everything do not convert your corporation to this forsaken app. It always has connection issues with the server, rarely works and makes your employees lives unbearably worse. Logs you out the second you go out of the app, no easy way to log in with Face ID unless you copy the website from setting into your password app. Literally is just a middle man for the website that makes everyone want to be non existent. 10/10 would throw it into a volcano if I could.Stop._.the._.adsVersion: 2.7.2
Signs you out every daySigns you out every 1-2 days. Cannot remember password, at this point the workers don’t bother using it..Bluem045Version: 2.7.2
(staples employee)App is hard to use, not user friendly at all, and logs you out immediately if you swipe away for even a moment. I hate this app with a passion..Nathan630pmVersion: 2.7.2
This App SucksBetween having to log in EVERY SINGLE TIME I leave the app & the UI being worse than something I made in 9th grade, I hope to never use this app again after my seasonal job ends..N0madicDragonVersion: 2.7.2
Nothing is workingI can’t view my schedule past a week from now, everything is dumb. I hate this..SugarsnapsnailVersion: 2.7.2
Keep loging outI hate it so much to alway have to type my password find a way to keep me login.EmmalefebvreeVersion: 2.7.2
Notifications won’t go awayAnytime I click “read” message when I received one from my manager for a shift change, the notification on the app won’t go away even tho I already selected it’s been read. So now it shows on the app that I have 15 notifications which is not true since I checked them all. The only way to get rid of them is by deleting the app and redownloading it to start over, it’s very infuriating and this needs to be fixed.Hhoward8617Version: 2.6.7
TerribleThis app always makes you log in and out constantly. Terrible way to see schedule and how many hours I worked in total awful app.Anđa2001Version: 2.6.7
Log inThis absolutely the worst designed app to use. Extremely confusing to navigate. Not compatible with people with low to average technical skills. I can’t even log in, or change my password anymore..*%#&$Version: 2.6.7
So many things need workNot useful to healthcare worker.. the app was clearly not created with a healthcare personnel’s input.LsjsbcudVersion: 2.6.7
Just fix the damn login processIt keeps logging me out every time I leave the app and it doesn’t have Face ID. At least add support for the iCloud Keychain, passkeys and Face ID and I’ll give a more positive review.Mars Warrior 462Version: 2.6.7
Too many bugsApp lay out sucks. You constantly have to close the app then open it again for it to work. I hear from my co workers the older update was much better. Doesn’t let you view shifts in calendar mode which is annoying. Doesn’t show you a full week worth of shifts on the home page either. You have to click manage my schedule and sift through your availability for your shifts..Alisha630Version: 2.6.5
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