Square - Restaurants POS Customer Service

Square - Restaurants POS Positive Reviews

New bug - “mark in progress” needs to be pressed twiceFirstly, Square has been super helpful and I love all the features and how easy to use it has been. Thank you! One minor bug that I noticed recently is that when I mark online orders as “mark in progress” it prints for the kitchen, but then stays marked in progress until I press it again. Then a second ticket prints in the kitchen. I can deal with this when it’s slow and I can catch duplicate orders before they’re made but when it’s busy we end up with several duplicates of the same order because they’re marked in progress twice. Can the developers look into this bug please? Thank you!.263538Version: 5.65

Needs help from people who are in restaurantsHave used square for restaurants for two years. Their service tes, gives the run around on bugs. I wish they could provide an avenue for our servers/bartenders to input orders and have them on a true hold. Squares version puts items on hold but still sends a ticket to the kitchen. They’re fire button then sends a second ticket to fire the ticket on hold. It would be much easier for items on hold to not be sent to the kitchen and needing a fire ticket. Items on hold should stay in the computer and not sent as a physical ticket. Square has said this is impossible to figure out and can only use a multi-ticket fire sequence. Every other platform is able to do this but square will not take any effort to make this sequence happen.Greg chsVersion: 5.83

Great app but new sales report not idealThe new update on the sales report leaves a lot of details out about which items have sold in a day. They used to be all available from the app, and now it seems only the top items are available and you must either email or print the whole report to see these features. Kinda frustrating. Otherwise, I really like this app for restaurant use..Ksoccerball2Version: 5.66.1

Easy to useEasy to use,love the layout only complaint is I wish there was a way to full turn offline mode on so even if there is a little service it will just stay in offline mode as we do some jobs where there is spotty service and it will keep trying to go online but not enough service to process cards. We are a food truck and have had a few jobs where we had to turn people way cause we could run cards at all. So please make a button to fully turn on offline please.Lfowler801Version: 5.69

Can’t do a lot of thingsWondering when we will get an update that addresses functionality issues...? There hasn’t been a useful update since we started over a year ago. 1. Cant split one item among multiple checks 2. No pizza toppings feature 3. Can’t accept check for over payment amount to accommodate tip 4. Can’t hold items and send when ready for the kitchen 5. Can’t see personal sales throughout day without adjusting all tips first 6. Can’t see a list of all server sales under live sales report to compare 7. Can’t open tabs in the bar with payment information attached for closing out an open tab 8. Can’t print receipt with new total when splitting check into multiple payments 9. Can’t see voids on server checkout, have to go through SquareUp 10. Cant hold items And much more.JerrginnVersion: 5.32

End of shift report bugWhen we go to run the end of shift report and print it, it is only printing straight lines on the paper instead of the actual shift report. This became a problem shortly after updating iPad to iPadOS 15. Any guidance on how to fix this issue would be appreciated. Also credit card amounts for each day are not being deposited since the update was issued and installed…again these are pretty significant issues that need to be addressed in following app updates..Rocco and BevVersion: 5.74

Splitting checksNeed to be able to split by the item otherwise it’s difficult to split for people who only want to pay for theirs.WorldsendtavernVersion: 5.50.1

Receipt font too smallLove using the app but printing the receipt for dine in customers using the Square printer results in font so small no one can read it especially not our older clientele. I called the help desk and was told it wasn’t possible to increase the font size but they would submit a help desk ticket. Hmmmm..Anne&SalimVersion: 5.72

Menu IssueWhen I add an item to a display group I can’t open the display group anymore, it just closes the app. If I create a new display group it fine until I add an item under that display group. Again it just closes the app as soon as I tap on a display..Rep.MangerVersion: 5.64

Bad functionalityWe have had many issues not happy at all.Josef barbadosVersion: 5.30

Great app.. but!Everything it’s great except the thing that if the server has already sent an item they can be able to move around and print tickets with that item to different customers. That solution will be to able/enable the server to move around items between tables. Whenever that option is able I will put five stars. Thank you..//M3Version: 5.61

Servers claiming tipsNeed servers to be able to claim tips at the end of shift when they clock out n.Blu Jazz CafeVersion: 5.51

Need more settingsI would like more settings.KskewaVersion: 5.44.1

GoodGood but a little unorganized for user friendliness making it hard to train for some employees.JwillchinskiVersion: 5.32

Daytime bartenderI love the square ! Woul$not use anything else.Tap hausVersion: 6.6

Thursday dinnerErnesztina was great. We loved the food and cocktail. Will be back.Annamaria hatalaVersion: 5.88

App closesApp closes every time I click on table or display group to add a item to check..Appmatic7Version: 5.48

SeamlessThis software makes running a restaurant effortless..MoocholaVersion: 5.50

The Dub Shack Loves SquareSo easy to set up and use.JamaicanCoffeeManVersion: 5.66

It is greatI run a restaurant and it is very helpful.Knox 2ndgradeVersion: 5.74

The corner lalos kitchenWe stills need help but so far is good.The corner lalos kitchenVersion: 5.34

Very good appSquare Restaurant is a very goo app for restaurants.Enzo ValdesVersion: 6.14

Big ForensicsOh yes!.ButyjudyVersion: 5.71

Lo mejor de lo mejor CompruébaloLa mejor comida latina.Gatty 19Version: 5.86

Excellente appExcellente application de gestion de commandes pour les services de restauration. Relativement facile à configurer et très facile d’utilisation surtout lorsque paire avec un stand.LydiePassionServiceVersion: 6.22

MenuI did the update and now I have a solid white line in my menu drop down. It goes away when I scroll but when I stop it comes back. Please help.AshleykharbVersion: 6.11

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.41.3

Square - Restaurants POS Negative Reviews

Every update has many bugs.Last week’s update caused all of our discounts to apply for everything instead of the set hours and days we had them set. So I had to delete my entire discounts section on a busy Friday night. Then a new update came out so I updated in hopes of fixing this issue, which it did. The only problem is when people start tabs and order more food or drinks it will also send everything they previously ordered to the printers. A busy Friday night and we made about $150 worth of double food orders from this bug. It’s so frustrating that they put these updates out at the start of the weekend when restaurants are the busiest and then no one to take your phone calls when problems happen..Port3r02Version: 5.66

DO NOT PURCHASE!!!!We have tried to use this restaurant version of square multiple times and each time we try to move our item library over from our free version to this one it doesn’t work. I have spent hours on the phone with useless support people that are not able to help and I have sent emails that are replied to saying that they will get it done but nothing happens. You would think they would want you to use the paid version but the tech support is so poor that it’s not worth the hassle. So take my advice, they have a good idea but are unable to support it. Until things get better I will tell everyone I meet to use something else..CSkbthdibfjsiusbx222Version: 5.28

Big mistake in latest updateThe other reviews have covered what this system does not do well, and at times, square developers have responded. The most recent update splits the home screen unnecessarily in half and makes logging in for workers at the point of sale more difficult because the numbers are smaller. In a high volume environment, this adds precious seconds to each interaction, causing stress, diminishing the customer experience. Also, it’s aesthetically uglier for customer facing ipads. Go back to the big number pad as the lock screen..Nyc cocktail hustleVersion: 5.20

Disastrous updateSquare needs to focus on functionality over cosmetic changes. You still can’t split items across checks, still can’t save/hold orders, item remaining count still doesn’t work, and a million other irritations... BUT HEY! At least we get a new login screen that is tiny and difficult to use when you are rushing to get orders in, a precious waste of time and difficult to use in a fast paced environment. I truly believe that no one at square has ever worked in a restaurant, or even consulted someone who has, based on the way this app handles certain things..ShrektacularLove6969Version: 5.21.1

Owner not satisfiedI çalled support still has not fixed my problem and my customers are still being over charged now I have to refund again every single transaction. I’m not going to use this if it does not get fixed and I am very unhappy with this..CKD BarVersion: 5.63

No phone support during critical downtimesThey update the restaurant app during the middle of the day lunch rush which shuts my business down and they turn off all support lines and online so that they don’t get complaints for their obvious shortcomings. They need someone who has at least worked in the restaurant industry to lead them..Med schoolVersion: 5.39.2

WorthlessWasted a week of my life setting this up to find out it has multiple limitations that literally disqualify it from use in an actual sit down restaurant. Beyond worthless. Second course can’t be seen in kitchen until fired, bar can’t dip card to secure tab, the list goes on. Stay away.Willcotton72Version: 5.33

Reporting issuesWith the new update printed versions of the shift report are only showing cash sales for the night and not any credit card information. We rely on these reports for end of night financials. Please fix..JW AVBVersion: 5.77

No tip section on cash billThis app does not print a tip section for cash payments. When will this functionality ever appear in an update, especially since it’s been requested for several years now?.Jack0995Version: 5.82

No supportNo support, just people reading off of scripts. Inaccurate reporting terrible for tax purposes. “Support” claims dashboard app for phones to check live sales is not affiliated with square despite square onboarding set it up with our square for restaurant. Would go with clover, toast or other..X restaurant groupVersion: 6.8.1

What a messThis app is not user friendly at all. I downloaded the free trial and am getting a headache trying to even ring up an order. It was worth a try... do better square, you have the ability to make this better..Noci CafeVersion: 5.16.1

Was fineCard reader constantly disconnects and reconnecting will cause app to hang for 10 to 15 seconds after each transaction. Reinstall and updates are no help..Djg209Version: 6.6

Can’t split items!Was about to go live with square for restaurant when I found out square for restaurant cannot split items. Customer service can not provide a patch date for this profound oversight..Shocked123!!Version: 5.1

Credit card payment issuesOur version of Square is currently not connecting to the credit card reader. It’s been down all day. Beau and Mo’s Italian Restaurant n Saint Petersburg Florida..BoMo’sVersion: 6.25

DeliveryMost Restaurants now day has delivery, can u add delivery feature , many pizza restaurant will use ur app , at least can u allow when u create a customer in ur app to be included in the receipt.Kongos pizzaVersion: 4.91

Not for sit down restaurantThis app. Is for quick service or counter restaurants but not good if you have table service..Oc270Version: 5.76

Constant problemsEvery week we have problems with square. Do your homework before buying this p.o.s...Bad r3viewVersion: 5.71

Get your act together!Quit changing so many things that affect order taking etc!.RestranteurtothemaxVersion: 5.35.1

Friday nightExcellent way to screw my business, team, and guests with a 2hour gap on screens and tickets and tons of money wasted on doubled tickets...Crown and ryeVersion: 6.39.2

To many updatesWorst performance in the industry.Jeff at creeksideVersion: 6.36

No.Constant issues.NonopenahnoVersion: 5.97

Latest update affected the chip readerAfter *3 latest update the chip doesn’t read the cards.Kushala2015Version: 5.27

Not for restaurantsYou can’t split items.BlarghityblonkersonVersion: 5.69

Hardware trashToo many wires hardware hardly ever works.JnyrcxsweaVersion: 5.67

Square? More like Circle, amirite?I’m like pillows😵‍💫.Mr. Hairy TicklesVersion: 5.69

SadSad.5AD :(Version: 6.9.1

TerribleWorst pos ever.HhhwwwwtttVersion: 6.32

Cannot modify or update inventoryCannot modify or update inventory. Makes dinner service a pain. Cannot long press an item to update quantity, only “edit POS layout” shows up..GladstoneCVersion: 6.28.3

Update that blocked my serviceI just spent 3 hrs on the phone to find out that there was an update that cancelled the terminal from operating in the free version and I now have to pay a monthly fee. I specifically bought the iPads and terminals to avoid the monthly fees and now I have no choice..S2979.Version: 6.26

The worst system ever. Completely unusableNever again.Wandering molluskVersion: 6.25.2

Let me split items!!!Let me split items!!! Lacks basic restaurant functionality, very regressive approach to serving. Barely functions in kitchen. Maybe for a farmers market. But not a restaurant.Gibbons WhistlerVersion: 5.94

Could be good, BUT….Overall it is a pretty neat system to get all the orders in from a busy restaurant. It integrates nicely with the online order platform from square as well as the square dashboard where maps, items etc can be fine tuned . BUT…. Square has the feature to track your stock that is handled on the dashboard and lets you track your items that need to be tracked such as wine bottles, specials, steaks etc. It worked well with synchronizing to the online platform so to prevent overselling. However it doesn’t do this to the POS app. Square says that you can adjust your stock on the tablet directly but then only on items that are not tracked through the dashboard…. What restaurant keeps two different stocks?? Everything from name, description to price updates from the input in the dashboard. It is mind blowing that the stock wouldn’t update as well, and therefore is a MAYOR FAIL! Fix it, for the sake of every restaurant that is using this app!.Chef TNVersion: 5.78.1

Everything is wrongYou have ruined my business and my life.Penniless and without hopeVersion: 5.74.1

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