TroutRoutes: Fly Fishing App Customer Service

Personally, I have not had any real complaints about the app. I find that it is user friendly and relays accurate gauge information. The easements and access areas have been pretty spot on. I what would be cool is integrating what some streams are stocked with or when they are stocked based off of state DNR websites. If the app was free I wouldn’t expect it, but as prices creep up more features like this would be cool. Like… where can find those greenback cutthroat… lol -Will

Absolutely hate this update. It’s impossible to zoom in without changing the angle you’re viewing at (why would anyone want to view the map at an angle anyway??) and it always rotates so north isn’t at the top when you don’t want it to. Worst of all, the stream gauges are all gone. They still show in the legend, but you can’t actually use them on the map, and especially this time of year that’s a major feature! Update: I should say that I figured out how to get the gauges back again, so that’s good at least, still a wonderful app but man, it’s way more difficult to use now.

Very impressed with the app itself but maybe more impressed with the guys developing it as we all gain more knowledge of what makes the trips successful. I’m old in relationship to most users (I think) so some of the computer stuff can be a challenge but man, I watch the videos and listen to the development team talk about importing all this super sweet data and make it work for us… just amazing guys!! Thanks for being so tech savvy and putting together such a great application. Don’t have a ton of time left on this earth so thank you for helping make that time much much more efficient!! Andy

I have only been using it for about a month but have found it quite useful in excluding trips to small creeks with limited or no public access. On the other hand, it has drawn my attention to a few blue line creeks that had heretofore slipped under my radar. The ability to put private notes at a certain location (such as what worked under what conditions) or drawing lines on maps to mark routes and trails more boldly is a great tool for later trips. A lot of thought has gone into how to make this useful for fisherfolk. Kudos to the creators.

This app gives you comprehensive info on the trout stream opportunities in the U.S. it works great for planning an adventure and broadened my base of the general hydrology of an area that may have hidden opportunities and just as important the access points. The developers / support peeps are very proactive in responding an/or updating anything that my need tweaking. Well worth the subscription to help you explore a new area or better understand a current one. Love the ability to annotate your own notes and mark where you have been.

I was introduced to this app at a Fly Fishing Expo about a year and a half ago. I’ve introduced others too it as well. It was one of my favorite apps. Unfortunately, with one of the last updates something changed and I can’t open it on either of my two iPhones (6S and an iPhone 8) operating on the most updated operating systems. I would definitely subscribe to it, but now I can’t even open it. Hopefully, this is something the developers figure out soon. Hopefully, I can start using this new version, someday.

I made an error in setting up my account and testing the free trial of the Trout Routes service, but after a call to their support number, I received an extremely prompt call back from Zac who was very kind and understanding and helped me resolve my issue right away. We had a great chat on the phone, and I could tell immediately how passionate he was about this project. I’m excited to see this app/service develop moving forward. Support like that in the startup world is hard to come by.

It’s well put together, but this is ripping off the state data. I understand the overhead required to keep an app going like this, but it seems like the professional version is the same as the online Trout opportunities interactive mapper (WI DNR), which is free. I see why you should pay a premium for a platform, but you should not pay for public ally acquired data. Regardless of this, I still appreciate the app.

This, without a doubt, is the best app out there for fly fishing locations and guides. I’ve tried them all. I’ve decided I’m willing to pay the price for this product. It’s being kept up to date and I’ve found that the developer really cares about his product and what people have to say about making improvements. So just reach out if you need to ask a question or make a comment. Happy fishing.

Hey guys, awesome idea- I’m a senior studying CS and I am building a similar app just as a personal/resume project. Really well done, but I’ve got one issue and a few suggestions- My issue is that I can’t get stream gauges to show up on the map- maybe this is just a Colorado specific issue but that is the main value for me buying the pro version. Suggestion wise, the map is very busy when zoomed out and lots of filters turned on- would be cool to have some of the access points/ smaller points of interest disappear when zoomed out further, similar to how the map tiles re render with less detail. Let me know if you guys are looking for an intern (or in a year, another dev!). I love fly fishing so this is right up my alley. Great stuff guys! Noah PK

I am new to to Trout fishing and picked this app up at a FF Expo in January of 22’. It has been a God send in providing really useful information for locating streams and how to easily get on the water. I love knowing where private/public property lines are and the ability to add notes to locations I’ve fished. I also realized there are mapped public trails for Michigan State Parks which I like to hike so it serves a dual purpose for me now. Keep up the good work.

This app is one of my all time favorites to use, it’s so easy to find little hidden fishing spots that people don’t go to. The fact that the fishing regulations are available based on what stream you select is one of the best features about this app in my opinion. You can find small trails, primitive camp sites, and small honey holes. Paying for the entire year is a bit steep, but I’m still rating 5 stars. 👍🏽

Trout routes will help open up new fishing opportunities to you that you didn’t even know existed! Even ones close to where you live! If you love trout fishing and want to find new places to wet your line. This is your app. Look no further. Especially Amazing for newer anglers looking to find streams to fish. Trout fishing can be daunting at first. Let trout routes help make things easier for you.

Absolutely love this app. I fish in Wisconsin’s driftless area where there’s limited cell service at times. That means no maps, etc to help orient to where you are. TroutRoutes must be satellite, tho I’m no tech kind of guy. No matter where I’m at, I can see in real time as I move upstream. Then add in that they show parking, easements, even limits….as that changes from stream to stream. I could go on and on. Suffice to say, TroutRoutes rocks! Thanks guys

Gonna have to be honest with you I didn’t think it would be that easy to get that much information from a application like this I tried so many different methods of getting my information to discover perfect spots and it’s great that it’s does so much more campgrounds and trails and much easier to find a good location thank you and I recommend it to everyone

The app is quite good. I used a 7-Day free trial of the Pro Version for an out-of-state fishing trip to North Georgia with 2 buddies. The Pro Version of the app pinpointed public access for us. I canceled my trial when I got home. When we go back next year I’d be willing to purchase a 1-month subscription. Why not offer that flexibility?

This app is incredible! Conditions, regulations, flow rate, river access, camping and lodging just to name a few. It gives you all the tools to be a traveling fisherman and scout out of state places to maximize your time when you get there! There’s never enough time to fish when you travel from another state but this definitely helps you plan out your trip!

Heard about the App on WildFlys YouTube/Insta. Immediately downloaded only to find no info on California. It looks great but it’s missing the west coast. Also didn’t realize how much fly fishing there was to do in Wisconsin. Lived there for 12 years and never picked up a fly rod🤦‍♂️ Please add Cali, Arizona, Utah and Idaho. I’ll help you collect info if I can!

I mean it wholeheartedly when I say this app changed my experience of fly fishing. As someone who’s gotten into the sport recently, I never really knew where to go. TroutRoutes changed that. The user experience is so smooth, and their design is visually pleasing on all sites. I recommend looking at their social channels as well. Top notch crew!

After more than two years of use I can recommend this software for the states currently loaded. I use it often at the PRO subscription version. I have used it successfully for WI, MN, IA and find it invaluable. Questions or issues with the software were promptly answered or corrected.

All worked great for showing access points and easement in Wisconsin Driftless area. Even worked surprisingly well without service. I love the app, but am disappointed that Oregon is not covered as it is where I fish most of the time. I hope you add my area soon! If so I’ll be re applying to the pro account.

I used TROUTROUTES today for the 1st time in VA. Last night I spent a few hours saying the maps and getting to know the application. I’m a nerd & where I fish has no cell service. This app is amazing! You can set it up for offline use! Bonus! Furthermore, I know my local streams & rivers well. This is spot on. The data is there and accessible. I wish I had this a few years ago. Would have saved a lot of scouting time! Keep up the great work! I will add notes to the areas I know can use some additional notes. I know this might be a slippery slope to go public with tho…. It could get abused.

Have had the app for about a year now. They now have offline maps, and have started to add other unique features and other states beyond Midwest. Well done, and very simple and easy to use. Use this app 9 times to 1 compared to Gaia (better for my uses) but thanks for the great app!

The app is good quality but having no Canadian maps really doesn’t allow for you to reach an audience of anglers who mostly or exclusively trout fish.

After using trout routes for a couple weeks now (buying the subscription and all), I am mostly pleased with how this app operates. I’ve discovered streams and rivers across my state, and surrounding states, and it has assisted me in my journey hunting down the best streams and spots to go for trout. However, the entire time I’ve used the app, I only have a limited amount of time before it starts crashing. And when it crashes once, it doesn’t stop. I won’t know if it will only crash one time, or continue to crash when I open the app back up and try to select ANYTHING or move the map AT ALL. I’m sad that I have to give it such a low review, but I’m forced to do so after also not getting ANY response from the complaint I sent through the app/website. Overall, I’m sad I spent the money on this app to have nothing but disappointment most of the time after I have limited time actually being able to be inside the app without it crashing. I’d be glad to rate this app 5 stars if this issue can be fixed. I hope it does, because I don’t want to use Fishbrain. It just sounds stupid. Rant over

I used TroutRoutes premium as a primary way to plan my last fly-fishing trip. Here are some of the pros and cons. Pros: - a good starting place to highlight campgrounds, hikes, streams, creeks, and rivers - good information on water levels if a dam is further up river - multiple layer maps to help you determine the difficulty of accessing a point in the river Now the bad: - inaccurate stream info. At one point the River I was fishing— Watauga in western North Carolina— went way farther than the map suggested. Further up there was a public park that you could access the river that locals said was amazing to fish— wasn’t even included on the app. This leads me to… - The parking suggestions are a joke. You CANNOT rely on this information. I probably wasted 2-3 hours PER DAY driving to a “parking spot” that had signs everywhere saying you couldn’t park there. - inaccurate class information. Different classes were given than my state wildlife gave - contains little information, tips, suggestions, or locations that quick google search couldn’t give you. Ultimately, you’re better off using the free version to start your trip, but only if you’d like to find smaller, less popular streams— double edged sword may be that they are unpopular for a reason. Even popular rivers contain missing or inaccurate information on an area. Save your money and buy a few flies at a local fly shop. Get tips and info from them.

It’s good for viewing rivers and streams and fly shops. Don’t actually rely on it for anything on your trip. The accuracy of app is OK, if your planning a trip I’d suggest using this maybe to base a idea of the stream/river you plan to fish because it can show the water overlaid on a satellite map. To use anything besides just water and fly shop location you MUST pay for it. It’s not worth the money. Spare yourself the time and money and once you figure out roundabout where you’d like to fish you can check online for FREE the water temps and honestly by going online to research the body of water you plan to fish you’ll get more out of it. Of course nothing can beat putting your feet there and talking to locals. I learned more from locals on my trip to Montana than I did from any app and or online. Old timers who have been on the water for years will always have better knowledge than any app.

These guys are crooks. They practice deceptively. I had been a subscriber for a year prior to not renewing due to non use. I was invited on an unexpected fishing trip, and looked at the app again. It had some improvements, so I decided to take advantage of their FREE 7 DAY TRIAL. After which, they would charge the full price for the year. Quite frankly, that was ok because the trip would be over within 7 days and I would cancel. THE NEXT DAY THEY CHARGED THE FULL YEARLY AMOUNT WITHOUT WAITING FOR THE TRIAL PERIOD TO END. AND WORSE APPLE DOES NOT SEE WHERE THE SITUATION WARRANTS A REFUND! How can that be!? This is criminal. If you advertise a promotion, you cannot change the terms whenever you like to benefit your crooked deceitful ways! DON’T GET THIS APP. THEY ARE DISHONEST AND HIDE BEHIND APPLE TO STEAL YOUR MONEY. These kind of crooks have helped me to decide NEVER AGAIN fly fishing apps! A bunch of greedy sneaky dishonest developers!!

Any creek that might be a creek is listed. You want to drive to a seasonal dry creek? This is your app. Want to have a viable small trout gem next to irrigation ditches, this is your app. Want to query a class 1 on your area…nope you see all the noise. It’s a Topo with notes and sketchy evaluations. I know my area…this app plain doesn’t. Grab the free version for a Topo, but don’t count on it to put you on great fishing. You may end up trying to euro nymph dirt. Deleted the app: my observations were regarding Washington state. Way too many rivers that were a “2” but normally dry and only flow as rain drainage was immense. 1/10 rivers felt correctly rated. The GIS info is publicly available so the rating system needs to be accurate to establish value. It is severely broken and thus the app is useless.

I downloaded this to teat it out. For my state, it’s missing a LOT of information. The class system doesn't match our state classification and some waters that are higher class were listed as lower class in the app. What’s bizarre is that our state has all of this data available for free in GIS format and even has a free website with better info than what’s in the app. The developers should have been able to easily pull all the GIS biomass data from the state and include it. There was a ton of public access missing. This looks like someone just pulled a bunch of data from somewhere and tried to customize it without actually knowing anything about the areas.

I’m hoping this improves. I paid for the Pro version and was very, very disappointed. There is almost no information for Maine. Even in nearby NH the info was lacking. Seems very uneven nationwide. Plus, for the price they are charging there should be an easy interface with Google Chrome for more in depth information; weather reports; easements should have actual boundary lines; trails should be integrated; ponds and lakes should have depth lines and should have ‘local information’ like Gold rivers do; noted lodges, camps, wilderness camping area thru to private campgrounds should be marked. The OnWater Fish app could teach OnX a thing or two. As this app stands, I’d be just as well off with my DeLorme map.

So the functionality and features are great. However I am in WV and it is inaccurate and some streams are missing which is honestly ridiculous considering the WVDNR has their own public mapping of the streams and stocking zones. If you’re going to charge a premium for an app at least make sure all the free information at your fingertips is on there and accurate. I don’t mind paying for it at all but it has to be accurate to what the WVDNR has or it is useless since this is what is used in WV. By all means have the full stream on there but the WVDNR stocking should be on there and all the stocked streams should be there.

I was so excited about using this app, I signed up and everything… Almost ready to dive in only to hit a pay wall and cannot use the app without paying the fee (one day it was $40 for the year and today it was $60? Don’t know what the deal with that is). What’s the point in having different memberships but the only way to access the app is to pay a subscription? Again I was extremely excited about this only to lead to disappointment. Am I making a mistake somewhere in the process? Can I get the membership off my screen to see if I even enjoy the app before offloading my cc info? This is the first time I have ever written a review on anything so I hope I can find some help. Thanks!

Where is all the info they promise? I did the trial for the pro version and there isn’t anything useful in it. I was looking for info on the most popular streams and rivers in souther New England and the Catskills and there is nothing here that you can’t find with a quick google search. Additionally, the info that is in the app is not correct nor is it specific to the portion of the water you select on the map. The parking and access info is totally wrong. Just useless. I was not surprised by this when it came to the Farmington River and the Deerfield, but the Willowemoc and Beaverkill?!?! These are some of the most popular waters in the birthplace of American fly fishing!!!

I loved this app previously enough to purchase the full version. The most recent update has rendered it almost useless. Previously, when I would click on a stream, it would display the data as expected. Now, it only displays a link to the PFBC site that I can’t even click to open. The link opens to legacy version of the app, which is probably the root of this problem, that the app hasn’t been updated to read from current data. This needs to be corrected ASAP, otherwise I’ll be canceling my subscription and moving to a platform that actually works as advertised.

Fantastic tool for finding new water, access points, trails, etc. Very useful in this regard. A few bugs I’ve noticed: - when you go to upload photos to a location, the app does nothing when you tap “gallery” or “camera”, so you are unable to add photos. - maybe this is my phone, but it’s newer and has storage space, so i don’t know, but I can’t download streams to offline storage. When you go to download them, tapping “download” does nothing and the stream is not filed in offline storage.

Super disappointed with the app. I downloaded this app in the hopes it would be something similar to Powder and Mountain Project (two apps I use very often and love). However I was presented with nothing but a disappointment. Everything is blocked behind a pay wall. This app would be the best fly fishing app out there if OnX had made this app like Mountain and Powder Project (built up by contributions from the passionate community). There’s a lot of things that could make TroutRoutes amazing (e.g., updates/check-ins from the local community about their river), however you guys have decided to put 95% of the app behind a pay wall. Very disappointing.

I’ve been using Trout Routes for years. However, recent updates continue to make the app less user friendly and harder to use in wild areas without network access. The last trip I used it a few weeks ago, it locked up and would not let me see any information, even after multiple restarts and troubleshooting. As someone who works in software and technology, I venture to guess that developers are pushing out changes to the app before they’ve even tested them thoroughly in the field. I cancelled my subscription because I can no longer trust the app.

The app is fine if you’re new to an area but the constant pop-up of stream names and other items is infuriating. You can’t actually dig into a dense area of streams and find what you’re looking for because you have to keep closing the stream information. They also lack stream names and lump many together without section names on them. Truthfully, it’s almost like they just wanted to add too much and then not let you limit what’s actually on the screen

Here in Colorado we have encountered your people. Just a bunch of clowns hopping out of the car with still coil-ey bright yellow flyline telling us how they made it here and then corking people. You guys are the worst. You lie to yourselves about this not impacting nature because you want to prosper off this whole deal. No angler of any ethic would do what you’ve done. Wow, the damage to spots and ruining the experiences of people who actually did the work. I’d bet money that you are millennials that haven’t fished for 35+ years to see what already happens over time, even without your damage accelerator.

Created an account 3 days ago and they happily took my credit card, even got the email that said they received everything. However, I have been unable to actually login and take advantage of the Pro features as I get “email not recognized” every time I try to login. I have reached out four times through their website support and have heard nothing back from them. I am extremely disappointed. If they contact me and make everything right, I will update this review, but at this moment, I recommend this app to no one.

This app used to be great and super helpful finding which segments of river would be good for fishing. Taking away the basic river rating system and making it a pro feature is a travesty. Don’t really have any use for this app anymore. Haven’t used it since it got taken away. Sad. This used to be my go to app and I’d tell everyone that it’s my favorite to find new rivers and tributaries depending on the rating. All I ask if for that feature to come back to the basic use. Hopefully this can change. 5 star app when we can use that feature.

I live in Upper Michigan. I was curious if this app would have any useful information about the areas I fish here but this half of the state is so rural I wasn't optimistic. I was pleasantly surprised to see a lot of blue lines on the map when I first opened it up however upon closer examination I see that streams, rivers, and lakes that do NOT contain trout are also marked as trout. Plus there are several fly shops in the area and none are shown in the app. No way I would pay for bad data like this, however if the programmers would like to pay me I can help clean things up and make it accurate.

It’s a good start, and it’s great to see fishing area access. However, I think one major feature of this app that’s missing is being able to see a list of what fish species are in a stream when you click on a river. Maybe down the line, a map layer could be provided that shows a range. If you’re like me, I’m always looking for maps to show where I can catch native species. Would be great to have that all right here.

I downloaded the app and proceeded to try out the basic version. The tour feature is a little buggy and unfortunately there’s no data for my home state of Maryland. At that, I saw no reason to subscribe at $40 per year or retain the app on my phone. If data for Maryland is added and the price comes down to about $0.99 per month, then I might try the app again. Until then, I wish the developers all the best. When fully developed, I think this app will prove to be truly indispensable.

First time I actually tried to use the app in a steam situation. App locked up and wouldn’t open past the blue screen. I just switched to OnX and used it the rest of the day. Now I’m not sure why I even purchased the Trout app. I had to restart the phone to get the app to work correctly once I was back in town. I also was surprised to find that the app doesn’t identify property lines and owners like OnX once I was able to work with it in town. Am I missing something?

**Bait and switch Scam** The app advertises a single-state option for $20 (vs. $60 for nationwide), which sounds perfect for people like me who don’t travel out of state. But once you purchase it, you quickly find out it’s basically useless. When you tap into details for your local rivers, the app tells you that you need to upgrade to the nationwide subscription anyway. So the $20 “single-state” plan gives you *no* real functionality—no more than you’d get if you spent $0. Total waste of money. Save yourself the frustration.

This used to be a great app but now has gone down hill. When I first stated to use troutroutes it would let you see the rating of the stream what you should throw and other things that would make your fishing more successful. Now the only thing that you can do without upgrading to pro ($60 pre year) is look at a map that shows the labels of the stream. If you go to open it out it just tells to to get pro. FIX THIS.

I was looking forward to using this app. I did know going that if I wanted to use the full spectrum of this app that I’d have to pay for it. What I did not know is that I would not be able to use it at all without paying for it. I can’t get past the ad where it tells you “all the benefits of Pro”. Why can’t I look through the app to see if I actually want to use it or not before paying?

I’m not sure what was changed but the app crashes when I try to open it now. I haven’t been able to access anything recently. I’ve only recently purchased the app. Update: I’ve uninstalled and reinstalled the app and that fixed my issue. Hopefully, this was just a one time issue. I will update this review after additional. Overall, I really like the app.

Trout route used to be a great app, loved it, until it became the money grab. Pro version was a disappointment of glitches and bugs of over promised lands. And unless you pay for the pro, there is absolutely no reason to have this app… sad to see a great tool for a dying sport become such a “Income Driven” app. Deleted, Removed, Use Google Maps and other “Stream” apps, they have more to go with even in their “Free” version Unlike this app.

Pls put Canada in I will 100% buy the membership if you add Canada we need it there is so many streams

I would probably use this unfortunately there is no info on Canada. People come from all over the world to trout fish in BC.

3 Stars just to try not to skew the rating. I haven’t used to app. I do use the onX Hunt app though and the Canadian content on that has improved over recent years. Hopefully this app will follow

App looks great but was wishing to see maps for Canada

Seems like a good app but has no Canada content

Nothing for Canadians… enjoy

This seems like a great idea, but is very limited in the areas it covers. Need to have more geographical areas covered. I would suggest expanding to Canada, specifically SW Alberta and Southern BC, both home to some of the best fly fishing locations in the world.

I was excited to use this app but it doesn’t work in Canada I suggest expanding it here, a lot more people will use it.

Got this app expecting good things no Canada no good