OnX Backcountry: Trail GPS App Customer Service

OnX Backcountry: Trail GPS App Positive Reviews

This app saved my toes!Tried this out when backpacking Big Bend for the first time. Ended up getting snowed into a mountaintop campsite with a historic amount of snow. This app gave us the confidence we were going the right way to return to the base when we couldn’t see any trail or tracks at all and needed to get down in time to prevent frostbite. The tracking works remarkably well and the UI is fairly intuitive. Also seeing the difficulty gradient along the trails is very useful for planning and decision making. My only suggestion would be to make it easier to access and view stats on previously tracked hikes. The only way I could find to access them was by tapping on the path on the map, but sometimes I had hiked the same segment many times making this an imprecise way to find precious data..BennnnioVersion: 20.50.0

Good app, falls short of competitorsI recently used the free trial of this app for a short backpacking trip. It has some nice features, and it is a good tool to have for hiking, but there are a couple features that need to be improved. First of all, the way trailheads are downloaded for offline is weird and inconsistent. Sometimes you click on a trailhead and it says “Error loading content” and other times it works fine. Also, why is the elevation graph on the trail details not available offline? Second is the tracking. Ok AllTrails, I can link my track to a hike, then I can view elevation gain and mileage remaining, as well as where I am on the elevation graph. This information would be nice on a trail instead of just having to look at the map and guess. Third is the lists/saving feature. It feels half completed. When I click the bookmark inside the trail details page, it doesn’t ask me where to save it, it just highlights the bookmark. Where does it save it to? I never found out during this free trial period. Fourth is the lack of clear trailhead closure or parking fees. I am aware of the access issues box that says the trail may be closed sometimes, but AllTrails puts the word closed in the title and clearly labels fee areas or pay to park trails. This app is good at fulfilling basic mapping requirements, and it seems to be great when planning routes off of any marked trail, but there are better apps for this price they are charging..BloksskywalkerVersion: 25.23.1

Initial ReviewStill trying to get the hang of it. Here due to the fact I couldn’t actually find a general feedback in the app. Looks like a decent app. I know there probably is not an app that has all trails nearby. Features they could add to help a user? Well the trail I went to today? I guess they call it point to point. My problem? I went to the campground trail head. Of course the app doesn’t recognize a trail head there. They show the trail, starting from the opposite side of the mountain! If they don’t want to add the trailhead they could add a reverse trail button? Another issue is: where is the “back” button while browsing trails? I’m finding it hard to view nearby trails then going back to the list. Not sure why but it seems more sensitive to “touch” than any of my other apps. I keep opening trails accidentally while trying to scroll. Then having to find my way back to the list. Again. New to app, maybe I’m just missing something..DrwmstrVersion: 25.9.0

Predatory Billing - ResolvedUpdate: OnX credited my account so I’m updating my review to 3 stars. I’m giving 3 stars because it took a poor rating here before customer service responded to my request. Original Don’t buy this app trial. The app has no way to unsubscribe and all attempts to follow the FAQ guide to do so lead to an endless cycle of links between the website and the app. In a year, you will charged again regardless of attempts to remove account and unsubscribe. I have had OnX hunt for years and I’m going to another app and report this charge as fraud. Shame on the app developers for making it impossible to unsubscribe. The developers response is not accurate. I emailed the help line over a week ago. Still no response and no help. Does not seem like OnX takes these things as serious as the PR response to my review. They are quick to respond to this review but silent in fixing the actual problem. Zero stars, would not recommend..Kap OttenVersion: 24.49.1

Flashy, some novelty, inaccurate elevationsI purchased at a promo rate but I’m not certain about it. I have some other apps that I consider easier to use and more reliable. The routing tools seem interesting and the new climbing mode is great. My sense is this is geared towards snow more than anything. Where I’m struggling the most is with the up and down elevations on hikes. For most of the hikes I’m interested in the numbers are way off by a thousand feet or more. So I end up consulting all my other apps because I don’t trust the data in OnX. This ends up wasting time. Finally I don’t believe the app has enough community usage for trail reports to be useful. Would love to have these reports for MTB but it’s just not there. The trails are a bit hard to select and navigate as well. Surprising because I use all the adventure project apps and the data is better and they are easier to use. Also owned by OnX..Locknload7Version: 23.49.1

Climbing++Fantastic for finding climbing areas, not so much hiking. Easy to use and very smooth interface. This app has more climbing routes than others but it’s missing a LARGE amount of hiking trailheads. You have to zoom in and click on some lesser used/known trails, but some trails aren’t there at all or they’re there but not specified/just shows their coordinates when you click on them. This is a navigating app, not a shopping app, and it’s a good one. It’s just unmarked. Find a road and a trail, marked or not, pick a place to start, and head out. The 3D feature (better quality than any other app I’ve tried) and highlighted private property sections is really useful. I recommend switching back and forth with Alltrails..Lyzzi McguireVersion: 25.25.0

Absolute Must HaveMy wife and I just went on our first backcountry adventure in Algonquin Provincial Park, Ontario. We did not go hiking, but we went canoeing. It’s not something offered as an activity in the app, and we had a paper map as well, but without this app, we would not have been able to complete our trip. We came across a beaver dam and weren’t sure which way to go, but you could clearly tell with this app. I created offline maps with it and was able to see exactly where we were supposed to go. I would love to see this app add paddling as an activity and the ability to create routes and stuff. It was awesome to have, though. I have heard others rave about it and I want to rave myself. My wife and I LOVED it!.VaelanarVersion: 24.31.1

Never Get Lost AgainI don’t need to go into all of the details of this app. There is a slight but easy learning curve to get to know it thoroughly. Never get lost, always know where you are, peace of mind. This is excellent app for on your feet trekking, on and off trail especially in remote places. It’s not just great for backcountry, it’s also excellent for urban and rural areas as well. Basically anywhere in the Continental United States. As long as you have battery power, you you have a pretty darn good idea where you are with this and what’s near you. Park in a big parking lot at some huge concert? Mark your location and go right back to your car. I love its use for everything..LellisusmcVersion: 24.33.0

Love On X! One problem though…I have been using On X for a couple years now - mostly the “Hunt” version of the app. Very simple to use and helpful in the outdoors. I primarily would use Hunt all year long, across all of my outdoor activities. This winter, as my On X Hunt subscription was expiring, I decided to switch over to Backcountry. I liked the idea of more winter-specific features like slope-aspect and avalanche forecast. It is very smooth and similar to Hunt, and I like it. However, I have one major complaint - data does not transfer from Hunt to Backcountry at all. This means any waypoints or tracks in one app does not apply to the other. For me, that stinks! During the summer months, I may use Hunt to mark a place that would be awesome to ski in the winter. I might track a certain route to a summit in the summer that might prove useful in the winter. Yet, I have no record of that in the Backcountry version. Plus, there are some features in Hunt that simply are not there in Backcountry, such as certain map layers or filters. Then again, Backcountry has other features that I wish were in Hunt. I love On X, but if you want one for all year and all activities, get Hunt and don’t switch from app to app. Keep it simple..Randall406Version: 22.49.0

Great app but needs Watch Integration Badly!!!I’ve been using app for about a year now and love all its features. Works amazingly well great user experience. I just wish it had the ability to work with the Apple Watch Ultra 2. It would greatly enhance its functionality. I think it’s a huge missed opportunity to be able to plan a route then have it available on the watch for hiking, backpacking, skiing you name it. Never fun stripping off the gloves to dig my phone out to make sure your one track. Please get it onto the watch it would make Onxbackcountry probably the best backcountry app by a long shot! Five stars for what it is but I’d give 9 stars for watch integration..Three MountaineersVersion: 24.19.0

Mapping and tracking system is the same great but still could use some improvementOverall I like the app. I have been using onX hunt for a few years and love it so I decided to give onX backcountry a try. While using the app in the field it’s easy to use and very reliable. With that said there are a few improvements I’d like to see… I would like the search feature to have some filtering based on difficulty, length, etc as of now the search feature is a little frustrating at times. I can’t seem to access some of the same map layers that onX hunt has. Lastly I wish you were able to toggle on and off interaction between the onX hunt app and the onX backcountry app (at the very least sharing waypoints). All things considered though I’m still enjoying this app so far.HunterhikerVersion: 21.33.1

Solid Foundation, Some Details Need ImprovementThis winter I started using the paid version of onX Backcountry for backcountry skiing in Northern Colorado. I’m a competent user of Gaia Pro an Cal Topo, but the addition of the Beacon Guidebooks database was a plus in onX Backcountry. The map layers are solid, and given that you can select from several useful layer plus 2D and 3D is a plus. The buttons for tracking, waypoint marking, and folders are easy to find. The customer service is solid, the two bugs I reported were addressed promptly this last six months. The “Master Class” zoom presentations are great and I sign up for most of them. One minor tweak I’d like to see: The tracking feature doesn’t offer details such as “moving speed”, “stopped time”, “max speed”, etc. There is only a field that says “speed”, which, of course, begs the question. “What does this value actually mean?”. Gaia offers all those other fields which give a substantially fuller picture. Otherwise I’m pretty happy with onX and will continue to use it and figure out how to maximize the features..NoCo hikerVersion: 22.49.0

Nice appGot this app as my friends all have it and I wanted to be able to have maps available and track my hikes. So far it seems easy to use and navigate. The tutorial videos available are easy to follow and just the right length. I was able to use the app no problem after watching them. Had to contact customer service about a minor issue and got a prompt reply and answer the next day. Very responsive I feel and they seemed concerned about my issue. Recommend this app to anyone who wants to enjoy their outside activities more. Look forward to using it during ski season too..GNPMTVersion: 23.37.1

Great app, replaces my use of other appsI have tried several apps for backcountry exploring- Gaia, Avenza etc, this is the handiest so far as it has excellent base maps with property boundaries! Living out west in a rural areas it’s crucial to know what is public and what is private. It’s the sole reason I bought this. Offline maps work great, the different sport options are fun (have only used snow shoeing so far) and the tracking and waypoint creation is easy. Only down side is it drains phone battery fast, but so do the equivalent apps. Always need to bring a back up. OnX was the go to for hunters I know and I love that there is an app for non-hunters as well..Redrockclimber77Version: 22.5.0

Great App, look at each OnX one!This has been a great experience using them! I’ve been a fan of theirs since they came out, even switching from another that I had been using. The ease of the app, and info is solid. I had an issue and tech support (Aaron) assisted me above and beyond what other apps give, and saved me some $$$. I also learned that each OnX app is catering to a specific niche, so look what ones you want. As I was told, it’s to intensive for all the data to be just on one app, hence the split up. Again can’t sing the praises of these folks enough, thank you..Jcw!Version: 25.45.1

Great product and excellent customer serviceLove the ONX Backcountry app. This is my go to tool when preparing for my outdoor excursions. I’ve become reliant on the app when planning my routes based on mileage, water sources, and camping areas. I don’t go into the backcountry without downloading my maps to use offline so I can still track my location and progress. Their customer service can’t be beat! I had an issue with my subscription on Christmas Day, and not only did I have a response within an hour of contacting the customer service team, but a resolution.Rc2020Version: 24.49.1

Love love love this app!We live in Lolo MT and I’m out hiking with the dogs all the time in the Bitterroot and greater Missoula area. The “elite” version is totally affordable, the maps are super detailed, the features are great (including tracking your hikes) and the accuracy is spot on. You want to do a hike, yup they’ve got it in there including the trailhead as well as the route. Plus their HQ is right here in Missoula! One note - if you want to know the TOTAL elevation change, add the “up” and the “down”. I just did a hike where they both showed at about 750 and indeed my total was about 1500..Dave in MTVersion: 24.31.1

Needs better filtersAs a user of many onX products, I wish this one was as useful as the others, the one thing is missing is trail types. I wish I could filter what could access the trail, as in filter out dirt bikes, mountain bikes, horses, to just people. Or I wish the trail description showed what was allowed on the trail. I want to be able to pick a trail where I don’t have to worry about dirt bike noises and kind find peace and quiet. For example on the onX Off-road I can select a trail based on single track, 50 in wide, sxs, or jeep trail, which all helps me narrow which trail I can dirt bike on and what to expect on the trail..Stevie B...Version: 25.17.0

Exceptional Trail App and 4WD Trail AppI used this app for the first time in the Sierras. We four-wheel drove about 25 miles in and camped. The next day we hiked on a trail and then off trail to thunder and lightning lake. The app was very helpful and useful in getting us back and finding the trail. Half of our hike was off trail, so being able to follow, my steps was very helpful. It even worked when I turn the phone off because my battery was low. When I turn the phone back on again, the App was still tracking me, which was quite impressive..MgoegleinVersion: 24.3.0

Great and always improving!I’ve been using it for a year now and it’s really been a great experience. I’ve used a plethora of similar apps for hiking, and this one has a very intuitive interface and has been easy to use for planning as well as recording in the field. I also appreciate that they continue to improve and innovate, not allowing it to become stagnant. I’ve also reached out to their customer service for a couple of issues, and they’ve been very responsive and providing a satisfactory result..BKraut4Version: 24.21.1

Offline climbing contentFor context, I haven’t purchased a membership. Since mountain project was merged with this app, it seems great to use as a climbing guidebook as long as you have service, but when I lose service I can’t access the content/pictures of any climb (on downloaded maps) which is the most necessary information besides the location. Does this change with a membership or will I still not be able to access pictures and descriptions offline?.Capturedpie0Version: 24.13.0

Kinda brutal to useI don’t seem to be finding much when trying to finding lines with this service. When switching from trail to snow mode and then selecting my activity, backcountry trail maps only show up sometimes. Plus, there’s a very limited amount of trails actually there. I’ve found better luck using Powder Project’s website when trying to find skin-tracks. Not a bad app, just very difficult to use snow mode. If there could be a wider selection of trails for backcountry skiers would be a great app. And a mode to hide all the hiking trails. Don’t really need them when everything’s covered in snow and I’m trying to find skin-tracks..Riley KrausVersion: 21.15.0

UI issues ruin a very promising experienceFirst, I went to say the UI feels modern and it takes a bit to learn how to work it because it’s not intuitive. It’s clean and gets the job done, but there are better options worth the sub out there depending upon need. Here’s my feedback: Offline maps and search need re-worked and integrated. Meaning, if I search for ‘copper creek’ it finds the trial I’m after because I know what I’m looking for, but there’s no option to save the trial for offline use from the trial details nor map. Offline maps: Search doesn’t seem to account for my actual GPS location by default nor is it easy to locate a specific place to be marked for download. Again, you have to know what you’re looking for and how to work the app. And even then it doesn’t flow well. Finally, the map tiles can be a little hard to read and there seems to be some trials missing unless (again) you know what you’re targeting. Try All trials and GAIA GPS instead..Mtg junkieVersion: 24.49.1

Great app! i’d like to offer some constructive criticismReally liking features and function. My critique has to do with the user interface. it wastes a lot of space. font on the route name is too big, i want to be able to choose how large the elevation profile is. i find that the info panel on ipad has a large blank white dead space which could be used to see the map better, same with the iphone app, maybe more options for screen layout, shrink the font size… anything that helps the ios app have a more efficient use of the screen. Other than these user interface things, it works fantastic..GiantblowholeVersion: 23.23.1

No watch functionality?I use off-road and hunt on a regular basis. As far as apps go, unmatched. I’ve recently started using backcountry. Oddly, if the three, only Hunt has Apple Watch functionality. Of the three, I’d figure backcountry would be where a watch might be utilized the most. In fact, for me personally, it’s the reason I tried it out. Bummer. Wanted to track my walks/hikes on the onX platform. Don’t want to carry a phone on every occasion. Which is why I pay for an extra line on my watch. Hunt makes sense. Just seems like the priority for watch use would be for the app designed for people packing as light as possible..BodisatVersion: 25.21.0

Best App, But Needs More Development.Love this app for setting waypoints and making my own hike I can enjoy. In California, knowing property boundaries are as important as the hike itself. There needs to be more preset hikes or the app needs to be more intuitive so that searching for hikes when not on my home area is not cumbersome. Overall, this app can and I think will be better than other hiking apps out there. If it expands its preset hikes on the app and makes it easier to find a more diverse array of hikes, then it will be the best app offered!.Navy NateVersion: 21.13.0

Great app for hiking, biking and backcountry skiingSome very nice features, and much more useable than Gaia. I find the user interface much better in this app, and the backcountry ski guides are worth the annual price by themselves. Two things on my wish list 1) wish I could import all my history from Gaia so I can get rid of it, and 2) on ipad it would be nice if it worked in landscape mode. They are always adding new features, so maybe these make the list someday..LiketoclimbVersion: 24.45.2

Great appThis is a full featured app with a terrific UI. I believe it is the best app for backcountry adventures compared to the other two apps I have used; Maps 3D Pro and Gaia. I do wish they would just combine all the features of their backcountry, hunting and off-road apps into one app and offer a subscription for it. Their UI filters allow you to add or subtract information as needed dependent on your activity so as to keep overlay clutter to minimum. I’m guessing that maximizing revenue streams keeps them from putting out the one complete outdoor adventure app..GbxdfgVersion: 23.21.0

A Must Have Tool.All of my OnX apps are amazing and are an essential tool in my pack. There are updates often so they are always accurate. The tools like the offline maps work great and give you a piece of mind when you’re way out there on the trail. Tracker is great to log your activity. You can set up your hike before you go out to determine distance and elevation gains so that you can plan your hike before you get on the trail. I highly recommend..Nicholas306Version: 23.23.0

Great Product. Great SupportI am really enjoying this product as it provides lots of detail and the visibility you can get of the terrain is awesome. As a new user I did have a few questions on how to best use the product. Through both email and phone support they answered my questions. Phone support was very helpful. It was not a helpdesk - seemed to be someone at the office. They took a lot of time to walk me through how to use the program..Steve-O53Version: 24.43.1

Truly fantastic app and great support teamNot only is the app full of super useful features. Its user interface is clean, responsive, and very well organized. To top it off ONX support is top notch. If you’re a subscriber, and you’re stuck or have questions there is an easy way to get in touch with the support team; you get to speak to a real person who can walk you through your issues/questions. Finally it’s super reasonably priced. What’s not to love..Nexus1001Version: 24.7.0

Best online map all things consideredI love onX. Their customer support is great, the maps are fantastic, especially being able to use terrain X on their desktop site. I’ve been a paid member for almost 2 years now. The only complaint I have is not having a single subscription for all of their maps, but I guess each serves it own purpose. I will continue to be a proud customer of OnX.ClayHicksVersion: 26.5.0

Help please?Onx icon whited out yesterday and I’ve been unable to open the app 2 days. I went to appstore to ck for update and there is an update and my iPhone software version (iphone 6) is incompatible. I checked my phone for updates, it’s up to date; ckd apple website and ios 13 is not available for my phone. I need a link to download the version onx i just had before update please. I love this mapping software. It’s best for trails hands down!! Please help. Star rating based on the app just abruptly quitting without me updating or anything and icon turning white..Jaguarsnake1108Version: 21.27.0

This tool is invaluable.The offline maps and tracking tools are something that can’t be replaced if you spend a lot of time in the backcountry. From my experience the tracking works flawlessly and allows me to keep my location in unfamiliar locations. I feel a lot safer in the woods with OnX. I use it a lot for foraging and getting deep into areas off any trails. As long as my phone is charged I can count on OnX..FungijoVersion: 24.9.0

I am a huge fan!This app rocks! I used it everyday on my 9 day canoe wilderness trip to the BWCA in Northern MN. With no cell service, the offline maps gave me everything I needed. While the other boat used a paper map and had to figure out where they were, I had a more detailed map that showed me where I was and where I needed to go. The waypoint and trail making feature was sweet as well. Highly recommend for anyone venturing outdoors..AllKnowing1Version: 21.23.0

Awesome!Such a good app! Has so many tools and a really easy to use interface. My only critique is that it lacks the ability to give slope angle statistics for backcountry skiing and avalanche evaluation like CalTopo does on a track that you’ve made. The slope angle shading is also inaccurate and I’ve heard that that’s a bug and they’re working on it. I would imagine that by next ski season they will have developed this feature though! I think pretty soon this will be the ultimate do it all backcountry app..ShanyeetVersion: 23.3.0

One and only app used for camping, hiking, biking, etc…This is by far the most comprehensive and detailed app regarding hiking and biking trails. I use it mainly to find new camping locations but all the other features are extremely informative and the app itself is very well thought out. The UI has been optimized to be used by anyone who’s ever used a smartphone before. 10/10 would recommend..SpartanK1ller83Version: 26.13.0

I want to like this appAs the title says, I want to like this app, but there’s just a couple things that keeping me back. Maybe it’s user error, or maybe it’s not, but anytime I’m trying to find a hiking trail near me, I’m shown trails that’re 2 hours away. I moved to this app from the all trails app, but honestly I might move back to all trails because the all trails app shows nearly double the number of trails compared to this app. All in all, if they could fix these couple of issues, I would stay forever …..TragicThisIsVersion: 25.33.1

The BestI’ve tried a lot of maps. This one really crushes. Shows trails caltopo doesn’t have that lead right to the crag. If you rock climb, this will definitely be your go-to because it also shows the routes from Mtn Project. Hiking and biking trails also look very accurate so far. And I like their clean map overlays. The 3D mode also looks great for scouting backcountry ski trips. Just do the 7 day trial and you’ll see how good it is..La-florVersion: 24.39.0

Better than all trailsI’ve been using Mtn project, MTB and hiking project for years and loved the visually easy to read trails. They are brightly colored as opposed to the tiny dotted lines of all trails or trail forks which makes it so much easier to see and interact. They seem to have stopped supporting these apps (Mtn project, MTB, hiking project) and placed all their efforts at on X, which is becoming much better. Please add campsites, campgrounds, which no other app is doing..HkedVersion: 26.7.0

Favorite AppWithout a doubt, the best mapping app out there. They have a friendly and knowledgeable customer support team and several different pricing tiers available. My account upgrades from “premium” to “elite” this weekend, so I’m eager to check out all the new “bells and whistles.” Watch for sales- It was 40% off last week when I reached out to the customer support with some questions..Todd KarmaVersion: 26.9.0

Serviceable appI typically used AllTrails, but onX offers better options for planning out trips on waterways. Worked excellently for pre-planning my summer kayak trips. Although the automatic follow route option when drawing out your own route doesn’t work, so it is more tedious because you must place the points very close for it to follow your desired water route. No big deal though. Still grateful to have this app as another pivotal exploration tool at my disposal..MikefloydonpointVersion: 23.45.1

Metric UnitsEverything on the app is great! Is it possible to get the base map to display mountain peak elevations in meters? It still shows it in feet despite setting units in metric.Tpsd2215Version: 25.1.2

Very useful, hiking and climbing upI found the features to be very good on this app. The only drawback is that it relies a lot on user feedback, which of course depends on the quality of the user feedback that is getting..SocialWorker1988Version: 24.27.0

So far so goodI’m just getting tired of AllTrails, their new peak subscription is an expensive ripoff when you can get almost all the same perks or less than half of the price on OnX..Msniper15Version: 25.31.1

No metric toposThere are routes and maps in Canada but all in feet not meters :(.Jack14746Version: 25.15.0

Not Fatmap yet- but closeStill looking for somthing that can give what Fatmap had. This app is the best I’ve found so far but still needs work. The biggest issue i have is that the satellite maps are not near as clear and there is some kind of glaze over all the terrain details to make the map more smooth and load easier i assume but it makes rout finding/planning next to impossible since you can’t really tell what you’re looking at for sure. Fat map has unbelievable detail which was definitely needed. Also on the web version on my macbook i cant figure out how to spin and tilt the map in 3d mode. Please just buy Fatmap from Strava and load it on here!!!.J-hunt bcVersion: 25.9.0

Metric is a must!The map layers show great detail which is sweet but topo maps will not display metric units which is super frustrating! If you want to be successful outside of the US please change this for your international users!.ShxhdnxndVersion: 25.5.0

What I’ve been looking forHave wanted 3D, topo, and satellite combined for ages. Route construction and sharing is awesome..Erin.morrowVersion: 25.1.2

Not quite fatmapsPretty decent map but it can’t hold a candle to the amount of crowdsourced trail info that fatmaps had. It will show you popular trails in your area but the more obscure ones are yet to be marked. Maybe that’s for the best..🙉🤪🍦Version: 25.1.2

Canadian ContentI agree with some other reviewers that there is a paucity of CanCon. However, for backcountry skiing in Canada it is actually quite helpful. We found some new terrain in an area I’d skied several times before. I hope they keep developing content..Mountain MitchVersion: 25.1.2

Thank Goodness!!!Finally in Canada! Updated! With FatMap gone, hate Strava, grateful we have OnX.Craigster70Version: 24.25.1

Nice potential Fatmap replacementThe 3D view is nice, the layers are also really nice. They don’t have alot of suggested trails in Canada yet. Making a path and changing the waypoints is harder than other app on my phone. But I would use this app, if only the topo lines where in meters.CaeltrucoVersion: 25.1.1

Not useful in Canada yetCurrently trails aren’t supported and the maps don’t support metric. Basic over site but it makes the app unusable..NotafanoffreemiumgamesVersion: 24.37.1

The best yet!The most interactive, featured, and comprehensible maps I’ve found yet. With so many navigation and mapping apps, this is the best yet!.SplitthesquaresVersion: 24.11.1

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OnX Backcountry: Trail GPS App Negative Reviews

Don’t ever use if you don’t have cell serviceThis silly hiking app logs you out randomly and you can’t log back in without cell service which is nuts. Use AllTrails unless you want to get lost in the woods if you rely on this app. Plus it is constantly throwing menus up when all you want to do is check the map but no, it needs to give you options you don’t need when you just want to check where you are. I can’t believe they made this app so you can’t see your downloaded maps if you don’t have cell service so you can’t login to use the features that keep you from getting lost in the woods. Just got lost because of this app. I’m actually writing this review (my first review I’ve ever we in my life) in a spot that has cell service as I just used AllTrails to find my way back to where I should be because this app may look great but in the field if you can’t use it without cell service it’s completely useless. Make sure you have other map apps when this one logs you out and won’t let you use your downloaded maps. Too much time spent on making it look good instead of making it work. I’m going to play with it for a few more days but it’s already gotten me lost on the first day I used it so it doesn’t look like I will be using it much longer..Lost in the woodVersion: 24.37.1

Great backcountry app but NEEDS an Apple Watch app***update 12/22- Best app features completely ruined. I loved using this app before as I could easily pull it up, look at the map and instantly see slope angles on the trail that I was on and also if there was a featured route there. The great part was the featured trail didn’t obscure the slope angles of the trail. Well, now it does. So if the trail is a featured trail, you CANT see the slope angle of the trail in the map. You have to open the trail description and slide across the map to see slope. This is a horrible update. In order to see slope angles on the map you have to disable showing featured routes which then takes away a decent feature. This update in my opinion was one of the worst ideas ever. Love this app, I’ve used all the others (Gaia, AllTrails, Caltopo etc.) and love OnX. The map layers are great and detailed. The 3D map is cool although currently limited in terms of which trails support 3D but I’m sure will increase over time. The desktop and iPad apps make it really easy to plan out a trip and then easily transfer and pull it up on the phone app. The trail difficulty overlay right on the trail is amazing so I know exactly what my elevation gain looks like while on trail. Only feedback is we NEED an Apple Watch app, the other major players have one and it’s a really useful thing to have so I don’t have to always take my phone out. To have the ability to see offline maps or tracks on the watch would be great, especially with the new watch Ultra and it’s nice size screen! Overall great app for being in the backcountry!.Dan_Johnson2Version: 22.47.1

Severely Limited AppUpdated review. On second day using app, the server that controls login crashed and couldn’t use the app. I’ve been trying to plan some hikes and this app just has nothing on the alternatives. You can’t navigate between waypoints. Unless a user has uploaded a gps track, the “trails” on the map are pulled from a general USGS database and lack topo and difficulty. Because it’s a new service there are not a lot of reviewed trails. I am going back to my other apps. This one is not ready for prime time. Initial Review. Just got the app. I also use Trailforks, MTB review, and Gaia (all paid versions). This app is geared toward hiking only. It lacks trail reviews, trail photos, and any other intel that I find helpful in planning an adventure. Great to see that a trail is in the Gunnison NF, or that the Gunnison nF is 1,000,000 acres but I ask you, how does that assist me planning a hike? It does not. Clicking on a trail marks that spot on the trail and highlights the trail. It’s a bit of an awkward functionality. Again show me trail reviews, trail conditions, user photos. Also what’s the point of an app that only shows information for a single use - hiking? All the other apps I use are multi use. So far disappointed..Mexico MagicoVersion: 22.29.0

Highly disappointedOnX Backcountry has two good features and that’s the offline maps and 3D maps other than that I highly suggest Gaia or CalTopo over this app. Slope angle shading is vital in backcountry missions, map layers are impossible to find on this app. You get 100x more information on maps on both Gaia & CalTopo. I’ve used CalTopo for years and have had a much better experience. I’ve used Gaia for a week, and OnX for a week. Gaia for being out in the backcountry and tracking while on a mission is amazing, CalTopo for when I’m planning missions at home is how I use the two together. OnX has 100% lost it for me, if I hunted, I’d use OnX, otherwise no benefit to other maps to most backcountry users. Especially since you can use CalTopo for free and still get more info than OnX.....EMTsnowVersion: 20.50.0

Zero stars shameful business practicesI want to cancel my subscription. The site is interestingly difficult to find where to cancel, and instead of having it front and center in settings or the account I get sent to articles leading you to no where or a contact page that who knows how long will take to get an answer. Shameful business practices. I wasn’t even going to cancel just change my membership type. But now I will cancel and let everyone I know to avoid them. *I was able to cancel my sub through the contact email. So I have added a star for the company response. But the app/site still needs to have responsible access to cancellation information..KOBrowningVersion: 24.45.2

Missing key feature...I got this app hoping it’d help provide extra support for hiking trails, but have found it severely lacking in one feature that I think is very odd...trail segment distances. It tells you how long the whole trail is, but does not have distances on segments of the trail. I find this odd because I also have a subscription to OnX Hunt Maps, and for the trails that are on there, this feature exists. I paid for a year on this app, but I’m not sure there is any added benefit for it over simply keeping the hunt maps subscription. Hope that changes with updates, as I really want to like this and find usefulness for our hiking, camping and hunting excursions....KmbrewcrewVersion: 21.19.0

Inaccurate/outdated informationJust last week I had completed the Cascade-Paintbrush Canyon loop in the Grand Teton NP. I decided to look at my path using this app and was sorely disappointed to find at least two pieces of false information on that trail alone. The app lists a “Buffalo Bill” campsite just down the trail from the North Cascade camp zone; this is simply not true, and the park strongly discourages camping outside of the zones. A “Buffalo Bill” camp does exist, but it is a BSA camp North outside of the park. Further down, at the Holly Lake campsite, the app shows a food storage container that does not exist. In fact, this is not a very well developed campsite site and the park requires all visitors to bring their own bear cans. After finding these two extremely crucial pieces of misinformation on one trail alone, I can firmly attest that this app is not reliable. These two instances can really ruin a backpacking experience and potentially even put someone in real danger. Update your maps!.AletarielVersion: 24.37.1

Offline maps missing route informationIt seems like the more I use this app the more I realize how elementary and underdeveloped it is. You can only download “Maps” for offline mode and not “Routes”. Your custom routes will show up in your map, however, they do NOT include IMPORTANT DETAILS such as elevation and distance while in offline mode. Why in the world wouldn’t you be able to download route information to use in offline mode? Also why can’t I add maps to a folder? I want to be able group maps with routes and waypoints into one trip folder. It seems like the people who developed this app don’t actually use it..ItunesistrashVersion: 24.19.0

Useless in CanadaNo idea why this app is even available in Canadian app store. Not a single trail. No topo maps. Oh and temp on main map is always in F even after changing settings to metric..IcejamVersion: 21.19.0

How does this app get 4 stars?I’m have this app a try based on all the promotion by YouTube content creators that I follow. I searched for three very well known hiking trails and the app couldn’t find any of them. Instead, it gave me trails with similar names located in the US. Searching for the same hikes in All Trails generates results right away. This flaw alone is a show stopper for me. Not being able to find ‘Tour du Mont Blanc’ or other equally famous trails is a major fail. I really wanted to give this a try, but no thanks..MNowak999Version: 26.19.0

No metricNo metric contour lines despite Metric option in settings. Useless if you’re not ‘Merican.SlackerofthemindVersion: 26.9.0

Terrible for CanadaNot worth it for Canadians.Seba RodriguezVersion: 26.5.0

Hardly any ski touring trails in CanadaDownloaded this because the OnX offroad is great. Upon opening there are hardly any trailers marked in southern BC. There were thousands around here. Deleted and cancelled right away as it’s not useful to Canadian ski tourers.NotthestrawberrypatchVersion: 25.45.1

Why no metricThis app would be way better if it had metric.Bvc54&$Version: 25.39.0

Terrible app, useless waste of money!After purchasing a 1 year membership and downloading the areas in maximum quality I heading out camping where there is no cell service. I purchased the app because of the mountain project climbing info, which is not available offline. After being disappointed with this and not able to find our crags or route info, we decided to go for a Mountain bike ride. While following the trail we found with the app, actually a hiking trail, we crossed dozens of other designated mountain bike trails not shown at all on the app. Useless at every turn. What a waste of money!!!.SeanB33Version: 25.25.0

Money GrabThere are no 3D maps offline, which is clearly how you plan on using the app. Not only that, you have constant, and I mean constant, annoying ads popping up even on the paid version. There are better options..Skully321Version: 25.15.0

Useless in CanadaTrumpy.EssantyVersion: 25.7.0

Limited Usability in CanadaNo matter what I try, I can’t seem to make the maps actually switch to metric. Please, please, please make an update that solves this..Travis BranVersion: 24.43.1

Has potentialSeems like a great app since its design and usability is very simple. However, there aren’t any Canadian trails available on this app, so don’t install it if you are expecting that you’ll get local trails in Canada. This app shouldn’t even be on the Canadian AppStore but for some reason it is? Still, great potential but lacks practicality in Canada and in some parts of the USA too..Mr. Doodle BobVersion: 21.29.1

No Canadian contentPretty useless, not even topo data..Mooboy76Version: 22.21.1

7 days trialWhy do all the apps wants yo to subscribe?.Joseletas12345Version: 21.37.0

HorribleNothing for Canada. Even in the states, if you leave the app open but lock your phone, when opening your phone it goes back to the home screen and makes you find that trail again. No live tracking. I'll stick with guthook thanks..IncisiveOneVersion: 21.37.0

GarbageWhy is this even available in Canada. Not one trail is available it’s a complete waste of time. And only 7 days free then you have to pay. It’s junk.Savage_sultinVersion: 21.31.0

Nothing available on the trial versionIt’s hard to know if the app would be useful. There is nothing local. Only list trails 200 miles away..MikspiritVersion: 21.13.0

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