The Xfinity Prepaid App allows you to manage every aspect of your account wherever you are, whenever you need it. It’s easy to access your personal account and do things like:
Refill your services on the go
Check expiration dates and manage payments
Add new channel packs
Find the closest retailer
Stay up to date on the latest offerings and promotions
It’s secure and fast - and lets you refill all your Prepaid Internet and Prepaid Instant TV on the go!
Learn more about 'Cal. Civ. Code §1798.135: Do Not Sell My Info' options at https://www.xfinity.com/privacy/manage-preference
Xfinity Prepaid Negative Reviews
Xfinity prepaidI’ve had nothing but issues with the app. I log in and always click on stay logged in box but every single time I go back I have to log back in. Also when I try to pay I always get the something went wrong message is also come to my attention while checking my phone settings and searching for the Wi-Fi network that this network Xfinity offers its prepaid customers is not secured!! you have customers like myself who can’t afford the ridiculous prices you have for internet/cable and we still remain with your service but end up getting screwed. We are still paying to get this service the least you can do is make this app work without issues and give us a secured network because is what we all think we are getting..Lizzy36Version: 3.6
Trashhhhhhhh!!!!!This app is trash which honestly is not surprising based off of Xfinity’s overall historically poor customer service. The app has worked maybe once for me and that was over a year ago. I’ve spoken to customer service representatives several times. They all apologize but tell me they don’t know what’s happening. This is not a one off thing this is every single month. When I log in the account page just loads and loads but never actually loads. I have to call and pay through the automated service. Which wouldn’t be such a big deal but not being able to gain access to the app also means that I can’t gain access to any of the other features that are supposed to be there. Like resetting my Wi-Fi router seeing how many days I have left before my service needs to be refilled or anything else I’m supposed to be able to do on the app. I even asked if they could switch me over to the Xfinity NOW prepaid service, which they said they can’t do, that I would have to buy a new router for Xfinity NOW and set up a new account. This will be my last month with Xfinity prepaid, it’s too much of a hassle to do the simplest thing like pay for my next month, when other companies would love to take my money while giving me a properly working app to do so..Ms.(B)Version: 3.6
App & website are both brokenThis is my 1st month having Xfinity prepaid. While the internet is decent but the App and website are both broken for refilling the service . This is beyond ridiculous, I understand if the app is bad but even your regular site is broken so none of us can refill ? Also when I first received the modem , there was a problem with the connection so I waited 5 days for the technician to come and the customer service claimed she would credit me those 5 days , but I just called the automated system and checked my account and those 5 days was never credited . I like the idea for not having a contact but $45 is not exactly cheap either with the speed that we are getting and the customer service is beyond unacceptable . Prepaid is not cheaper internet than regular accounts from what I can see with your promotion with regular account so please get it together Comcast , you are such a big company so it is baffling that your app and site are both broken for something as simple as us wanting to pay you !.PobirdVersion: 3.6
Auto pay always cancels by itself!For the most part, I haven’t had any issues. Out of no where the app just stops auto pay every month now by itself and it’s so annoying! Then you can’t contact anyone! Support is a bunch of useless FAQ! Fix the app! What’s the point of auto pay when you can’t use it and your internet cuts of immediately. I seriously watched the autopay option all the way until the due date to make sure I wasn’t going crazy. Sure enough, the day of the wifi cuts off and says I need to refill. This is a useless app..AnnoyedbyshopitbuttonVersion: 3.6
App and website are both broken.I’ve had this service for two weeks now and I haven’t been able to log in on the app once because it keeps saying “Something went wrong.”
The most baffling part is I can’t even access my account on their website, the only thing it lets me do is log in and sit on the home page. If I try to go to my account it says, “Something went wrong.” It’s just ridiculous, I don’t even know how I would pay my bill. The wifi is okay I guess.. It’s always up and down, you can’t keep a good connection at all. Complete waste of money in my opinion. I’m never getting this wifi service ever again especially not for no dang 45 dollars. The only good thing about it is there’s no contract but that’s about it..Tripzi~BandgangVersion: 3.6
So inconvenient to be the only prepaid internetComcast is wrong for the lack of car they have for people that choose prepaid. With covid and people legit having to have some type of internet in home you would think they would be able to support and update the site and fix the app to actually work! Every time you call you speak to ppl that don’t speak good English and can’t ever take a payment or help you. They have the option for a weekly reload but it doesn’t work like their forcing you to do the $45 monthly when sometimes i do need to just due weekly due to finances. I say we start a petition or a make a tik tok go viral of how poor the service is. Maybe that will get their attention !.NNAAAAAAAAAAAAAAVersion: 3.6
Don’t use this service or app unless...I wouldn’t recommend this prepaid WiFi as an option unless you really have no choices. They give you the lowest grade WiFi, it always cuts out or has connection issues. The app definitely is flawed and barely works(you can barely every log in), you can’t make any changes to the WiFi password and it’s listed as an unsecured network. Then whenever you want to refill, the app takes forever to even get to your dashboard if it ever goes at all, you likely have to refill on your web browser. It’s just not a good service, even being prepaid it’s like they’re giving you the scraps of available low grade internet. You might as well be using a “dial up” connection smh..ChantzKaceyVersion: 3.6
Xfinity is corrupt monopolyWish i could give negative -5 stars. Worst app ive EVER USED. Terrible customer support. Cant update payment/account info no matter what u click on, what number u call, website/phone/app its all the same looping runaround. Had to go thru multiple phone calls just to REFILL service last month. Told them this issue and they couldn't care less. Xfinity prepaid absolutely worthless. Cant refill, so i guess ill just let service lapse and find something else eventually. Xfinity would prefer to force out competitors than have to compete with them, since they are TRASH in every way. Xfinity hates its customers. We hate u back xfinity, we HATE U BACK!!!!!!!!!!.Xfinity is crapVersion: 3.6
The Xfinity prepaid app won’t sign me in!I have had the app since getting the service. Every time, and I mean EVERY time I attempt to sign in it does not recognize or take my 8 digit pin. I have gone to forgot my pin and changed it at least five times. I have spoken with someone from support about it twice. I have even done a chat with support and was told that the issue has been resolved, yet here I am AGAIN today, not able to sign in..Monica, MDVersion: 3.6
Absolute trash, they have no intention of fixingApp is worthless, I signed up for autopay. When I tried to change card on file it would not allow me to change it. I couldn’t even just refill from a different card. Then it wouldn’t even take money from the card on file. So each month my services have been getting cut off. This has been going on for 4 months. I even called and ask them to relay this to customer support. I have to go through the automated system which can take for ever. This is ridiculous..WwstbindujjVersion: 3.6
Crashing Like Crazy!This app needs a lot of work, and far more stability! Lately, it just started randomly crashing and won’t even let me make refills through it. I can’t check anything on it because it’s crashing. I have uninstalled and reinstalled these numerous times and I’m having the same results. it was already hard to use because of disability but now it has no stability. I worked for Comcast, so I know that the engineering there is excellent. I don’t know why they are not investing in this app. This is discouraging!.Tamisha S.Version: 3.6
GARBAGEAbsolute trash. It doesn’t even work. Like at all. It does not function. It does not let you login, it just loads the crashed dashboard message then when you click return to dashboard it just reloads that error message. So you can’t make payments, doesn’t let you set up auto payment. I’m done. The app alone being impossible to use is sending me back to T mobile. Also doesn’t help all your in person stores are locked and inn-accessible at 2 in the afternoon?.LEVIALEBOVersion: 3.6
The worst service everIf you can find internet anywhere in the world pls don’t get nothing from here this company and app has bring me nothing but despair and agony and I wish it was never created. I hate everything about this company and the app is always slow and laggy and refreshing when u don’t hit anything the prepaid itself is always turning off and has weak signal I hate it with all my heart and hope they owner of prepaid gets caught on bad crimes to keep him in jail for the rest of his life.Comrad3000Version: 3.6
App issuesI had app issues months ago so I just uninstalled it. I come back ever so often to see if they made any improvements but it’s as if they have forgotten about the app. I’m only able to refill my account when they send me the email that it’s time to refill. I wish they would do better but I guess they feel like prepaid customers are not as important. And also my internet has been going in and out for the last month or two. It’s becoming a nuisance..Dohickey24Version: 3.6
Totally broken.Don’t even install it. Just work through the website. The only thing I was able to successfully accomplish using this app was scheduling a move.
The system never gave me the option to activate the new address. Spent an hour on the phone getting it worked out and, I kid you not, the agent on the phone explicitly told me to stop using the app because it has known issues that are not going to be addressed.
Apple should pull it from the store at this point..-MobTowN-Version: 3.6
RidiculousApp used to work fine until a few months ago I keep receiving an error message after I submit the payment. It’s such an inconvenience to only have this option or the phone but on the phone they only have $45 option and you can’t speak to anyone just to get the $15 option. As many reviews this app has you would think something would be done but it’s ridiculous that nothing has improved.DiormommieeVersion: 3.6
WorthlessIf you think you’re getting the same xfinity that’s expensive you’re wrong WiFi is trash my internet went down 4 days ago I called support they said everything is good on there end left me with no solution I called back today they telling me my service has expired and I need to pay I paid a week early they said go back to where I paid the bill mind you on the app I still have 19 days left until my next bill they straight screwing there customers and they don’t care AT&T her I come.ThorochkVersion: 3.6
The worst app invented!!So out of all these negative reviews with people having issues with refilling, you all are never going to address those issues? Nobody wants to update the app so it can function properly for all of these people that pay money for the services and need to refill without hassle! Sad, you all have comments from four years ago with issues and nothing has been done at this point. I’m gonna go find me another service..Pettybetty3191Version: 3.6
TerribleIt started off fine, then came the constant outages that never stopped. Try to call in to customer service to speak about issues is a challenge, if you can even get through the automated messaging. Once you are through 15 minutes later, good luck understanding a word of what the representative is saying, English is definitely not their first or second language. You’re probably better off using your hotspot on your phone. Just don’t….HfhjjvcjkVersion: 3.6
JunkThe app is junk. Can’t make a payment there. Put in my info and the screen goes white and stays that way. The website does the exact same thing. Can’t make a payment on the phone because it doesn’t give you the option to do so. How am I supposed to make my payment? I hope I don’t have to drive to the Xfinity store to pay it. If that’s the case, I will just go without or find a different company. Suddenly satellite is looking better and better. Just sayin....Bembury2007Version: 3.6
One of the Most Useless Apps I’ve Ever HadIf you need support you certainly won’t get it through this app, which does nothing but send you to their useless website. Good luck trying to get support for Xfinity PrePaid! Even the account area is lacking in this app. Their unhelpful foreign phone support said the app shows outages - well it doesn’t. A total waste of space! The best part is that it won’t save your login & it will just spin & spin as it tries to connect to Xfinity but ultimately fails to connect to anything..WitchgoddessVersion: 3.6
Comcast you can’t do betterThis is a sh¡tty app, when you want to do something it asked me to login every single time it changed a screen! I paid my bill and used the app to restart my modem! 8 hours still my modem doesn’t seem to be working now!I think it’s strange, I’ve had service for years I download the app today and used it for the first time and my service doesn’t work! No I sit and wait till the 23rd when they have the soonest technician appointment!.Scott d roseVersion: 3.6
App IssuesI love the service , it’s affordable but i can’t even log in and refill it. the app won’t even open anymore ,i’ve restarted my phone after deleting the app and re downloading it doesn’t seem to work either .i’ve been having this issues for the past week.NuvesiitaaVersion: 3.6
Nothing functionsApp rarely works to do anything but pay. Even then, signing up for auto refill doesn’t even work. You still have to manually pay half the time. App doesn’t work if the Internet isn’t working—the times you need it the most. The buttons are all for show. Resetting router button does nothing and same for the help button. App is pointless unless you need to pay your bill..TheeboohooerVersion: 3.6
Worst customer serviceI am giving one star because I can’t give zero or even negative. I have been trying to get a refund from prepaid department from a MONTH. I purchased prepaid services but soon realized it’s speed is not enough for me. I returned modem and deactivated my account but they are not giving me any refund. I have been transferred from one call to another to another, kept in hold for half an hour. What is wrong with you? I really hope nobody purchase your services!!! IT IS THE WORST!!!!.Gomee2Version: 3.6
TerribleI hate this app and this prepaid service in general. It’s awful, it seems to always go in and out, i might as well just get the regular service if I’m spending money for crap service. The app has worked maybe 2 times after that I couldn’t log in, can’t log in through website either, also couldn’t make payment over the phone so I have to psychically go into the store to pay. Ridiculous.Gee.g001Version: 3.6
Nothing works!The app is not functional just like the prepaid website. Every time I go the app or website and try to activate the service it says there is an error on their end. You must then call the prepaid phone no. which guess what, you can’t get past the robot without an account no. or registered phone no. Which you do not have if you are a new customer! So it’s a catch 22 and no one can help you! Flee from Xfinity!.JQT239Version: 3.6
Good service…really bad appI enjoy the freedom of this service as I travel a lot. So not being committed to a plan does help. However, when trying to use this app to refill the data, it either will lag or be very buggy or even freeze completely. If these things weren’t present, I’d recommend using the app for its convenience. Again, other than this app, I still say it’s a great service to have..Dave T97Version: 3.6
Terrible, horrible trash appThis app never works properly! And when I call and tell them that the rep always say “aw, have you tried online?”. Crazy part is online is just as bad!! I hate it here 😩 if it wasn’t for the affordable prepaid internet price I would’ve cancelled long ago! At this point I’m about to shop around cause I’m getting tired of this roller coaster ride!! To each its own but you see the other reviews!.Lanna PooVersion: 3.6
Please fix!I was able to update in the app and refill my internet service with no problems however all it does now is constantly bring me back to the link my account id message and it shows i have a thousand times! Please xfinity fix this it makes it easier. Of course u are the only internet available in my apartment building🤦🏻♀️🙄it takes me a good ten mins to get to the link without logging in to pay for my internet..Greeneyes182Version: 3.6
App Does Not WorkThis app does not work. When I put in the MAC address and then click complete activation I get this error message “oh no! Something did not work… It seems like something did not work on our end. Please try again”. And it’s the same thing when I go through the website to login.
Please update this app and website. I do not have time to keep going to a store to purchase refill..31474Version: 3.6
Change payment planI have moved to another city and I wanted to change my information. I attempted to follow their attempted to follow their choices as best as I could. Either the choice would not solve my issue or they wanted me to purchase something. When I tried to backtrack I was kicked out of the App. and I had to reenter to get back to the App. There is no help and no human to understand a simple change..Alice in a Rabbit Hole!Version: 3.6
Getting progressively worseThe Xfinity prepaid app is getting progressively worse. I went to the app today and it isn’t even loading at all. I keep getting a 404 message with a white screen. Also, my autopay still isn’t working and neither is paying through the app, when I can access the app. I have just started paying by phone but this situation is so frustrating..Lotus KamVersion: 3.6
0 starsIf I could give zero I would. have no internet bc I can’t even pay the stupid bill because the app NEVER works but neither does the website so there’s no way you can ACTUALLY pay your bill. This is the biggest waste of space I have EVER had on my phone. Do NOT waste the space for it. Maybe if their website doesn’t work either they should
Probably re evaluate things.Sarahfaith894Version: 3.6
Horrible appI’ve literally been kicked out multiple times, it’s always an error message popping up so I can never pay my bill, then the customer care is horrible as well, they can’t do anything for you! I thought it would be slightly respectable for its customers but clearly since it’s prepaid COMCAST XFINITY doesn’t care enough to put some effort in. Horrible!!!!!!!!!!!!!!!!! 0 out of 5.ShortybopoVersion: 3.6
Problem refillingI try to refill my services on the app and when I log in I never have the option to refill for seven days. It’s just has the 30 day option. I don’t know why this is. It’s the same way when I log into my account from the web. So I usually end up having to call the xfinity prepaid number and speak with a representative and refill it that way. Can you guys fix this issue ASAP!.TRM101Version: 3.4
TrashThis app crashes and will have you without being able to pay your Wi-Fi bill unless you walk into an Xfinity location. How does a a business worth millions not afford to have an app that is functional? Xfinity is the worst provider, but in most cases the only resource available leaving some with no choice but to do business with this trash company..CourtneySoOfficialVersion: 3.6
Crashing everydayMy services keeps getting interrupted everyday. The customer service support team is unprofessional and also the service is very poor. I am thinking about changing providers. I need the internet for school and work. This service keeps getting worse every day and year. The cost of prepaid internet is good but the speed is poor..TinyredgigiVersion: 3.6
Not even worth one star - 0I am going to preference this with- I never leave app reviews unless they A) pop up on my screen and ask me to select a star. Or B) the app is the worst app on my phone. Congratulations Xfinity Prepaid, you are the worst app on my phone!
I have been using the xfinity prepaid app for a year and it has been nothing but a problem. First off, it glitches ALL THE TIME. While logging in, during payment, looking to see how many days are left, etc. IT’s ALL WAYS GLITCHING.
The app never remembers my login information, even after I press “remember me.” From afar this is not a huge deal. Your thinking process may even be, “well you only have to log in once a month, what’s the big deal.” If the app actually worked, yes I would theoretically only have to log in once a month. But remember the glitching? Yeah I log in over 10 times EVERY SINGLE TIME I have to refill my subscription. That means typing out _________@________.com, then the password, and then hoping and praying for the love of god that this time it would finally take it.
Once I am finally able to get logged in, the app didn’t shutdown the moment it opened, and I am over on the payments side… the app glitches AGAIN and kicked me out while I press “refill.” Time to restart this ALL OVER AGAIN.
You would think that a company as large as xfinity could hire someone to make an app that even works HALF THE TIME. Obviously that is not the case with the prepaid app.
At this point someone may be wondering, ‘well if you have had this many problems with the prepaid app, why don’t you do a regular plan?’
The answer is, I would LOVE to, but because the person who lived in my apartment prior to me didn’t pay their bills for god knows how long, I have to deal with the consequences.
Even though I brought in every single document I received from my apartment complex, my apartment manager called the xfinity store while I was there to help, and I have sent documentation via email xfinity still wouldn’t allow me to get their normal services because the person who lived in my apartment has over $300 in unpaid bills. It was cheaper for me to pay $10 more every month, only living in this apartment for a year, then to pay the $300 upfront and then get the standard, not prepaid, xfinity network.
It’s not hard to create an app that works..AszellmerVersion: 3.6
Worst product and supportNo one in this company can seem to help me to simply pay my bill. The app stinks. The call center is horrible and will send you to ten different people who can’t help you. All while you simply want to log onto your account. The app tells me there’s a problem on their end and to call. Yet no one at Comcast can help. It’ll make you go insane..Kelly14u2nvVersion: 3.6
This app is garbageI paid my bill normally every month now all of a sudden I can pay my bill without creating a xfinity ID. What is a xfinity ID? I don’t understand why people gotta take something that already good and mess it up claiming to make it better. Sounds like to me all their trying to do is cut jobs by having customers do the job of the employees so they can get rid of the employees and increase profits..AnhdyrvjVersion: 3.6
AppThe app just doesn’t work at all it’s a complete waste I always gets a message that says “hmm something went wrong couldn’t load the page” and calling customer service isn’t much help either I’ve been trying to enroll in auto pay because trying to pay your bill is just such a hassle every month smh.....YoungrawandfreeVersion: 3.6
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