With Xfinity Call Guard, you can shield your phone from pesky calls in just a few taps. Xfinity Call Guard is the premium solution to keep your phone secure from spam calls. Xfinity Call Guard requires a Xfinity Mobile Premium Unlimited plan.
Key Features:
Real-time alerts on your incoming call screen to avoid spam calls.
Personalize your protection to automatically block spam callers or send them to voicemail.
Use the Neighborhood filter to block unknown numbers similar to yours or a chosen 6-digit prefix.
Create a personalized block list to block unwanted callers or override blocking for known numbers.
Report spam numbers to help improve service.
Identify unknown callers on incoming call screens, call logs with Premium Caller ID and verified branded calling.
Review spam activity and receive recommendations to adjust your block settings with Spam and Security insights.
Please reference https://www.xfinity.com/support/articles/call-guard for instructions on how to use the app.
You can review our privacy policy at https://www.xfinity.com/privacy/policy.
Xfinity Call Guard Negative Reviews
Less effective recentlyWas working well just a couple months ago but now I’m getting several spam calls that make it through a day. I report each number, and hope other are too. In any case, for whatever reason it’s not working as well these days.
Perhaps adding filter options could help. Many of the states these calls originate from are places that would never call me, for instance..MeandmymiendVersion: 2.0
Fails to recognize some callsThis app fails to recognize certain calls that my iPhone registers. When I use the “search” feature it tells me that the number has not contacted me recently yet my iPhone shows the number called today..Fmichael4Version: 2.0
Doesn’t WorkI got the premium unlimited mobile plan, specifically to stop the number of robocalls I get daily. I’m pretty tech savvy and no matter how I adjust the settings in the app, most of the robocalls still get through. It’s very disappointing. So I went back to my old mobile plan that doesn’t include Xfinity Call Guard. I’ll just have to deal with the annoying robocalls I get on the daily. There’s no stopping them, sadly to say..KrystinTNVersion: 2.0
The worst app for Spam blockingIf I could give this a -100 I would definitely do so I have my phone on do not disturb. I have every single set the correct way to block I still get phone calls coming through.! Don’t waste your time honestly switch carriers because Comcast/Xfinity has gone downhill! What used to be a feature now you have to pay an increase cost for this feature.HRphotographyVersion: 2.0
The app stinksThe app stinks, catches maybe 1 in 3 spam calls. It also has to authenticate every time I open the app which half the time it stalls out and never lets me in. Another shockingly bad internet product from Xfinity. Their website barely functions in general. I don’t understand how an internet provider can do such a bad job at creating content for the internet..Dragon slayer 2026Version: 1.1
Fails to do the basicThis app should block spam calls… it needs a feature to put key words to block when it asks for a reason of the call… wish i could tell it to block all calls that say loan… i do not want a loan or care about a loan from an unknown bank… please add a feature to block key words so my phone stops ringing 300 times a day…..NightOfWarVersion: 2.0
Spam callsI thought this was going to be a great app. However it allows spam calls to keep ringing your phone. I go in the app and the phone says “blocked by spam filter” but it doesn’t.
Make the app do what it should be doing. I really don’t want any calls going to ring!.Iphone4Life73Version: 1.2
Only for Premium Unlimited!I recently switched to Xfinity mobile, and immediately started getting tons of spam calls and texts. I downloaded this app, but it only works with “Premium Unlimited!” Even though I’m paying for Unlimited, Xfinity can’t block spam?! How could blocking spam even cost them any more? Horrible practice and anti-consumer..JinglejanglemorningVersion: 1.3
It’s faultyThis app is not trustworthy. It appears to send Spam calls to your phone. When it’s turned off, spam calls come through. When its turned on, same Spam calls come through. Calls that never came until I installed this horrible app. Plus it spies on the phone. I’m done. Will delete it..Ms AJ1Version: 1.2
Can’t Use ItThe app specifically states that it is only available for Xfinity Mobile Premium Unlimited customers, which I am and have been, but the app just tells me my plan doesn’t include Call Guard. What a joke! For one of the largest data companies, Comcast sure doesn’t know how to make anything that works right….TechGuyJayVersion: 1.2
Please make it workApp needs to be updated pretty basic things to work. Looks like they don’t know what they are doing. These app supposed to block the spam calls but still hopeful with Xfinity like they advertise their stuff 🕹️.Platonic SurjaVersion: 1.1
UselessCurrently getting 30 calls in a row multiple times a day, and the same amount of texts on new phone. App catches nothing. Uninstalling and finding a real app. Another quality job from Comcast..XadrionVersion: 1.0
It’s a jokeDon’t get your hopes up. Despite this being part of the “premium” package, it’s junk. This does nothing to “guard” anything. Maybe one in three calls are flagged by this app. It flagged a local medical office as spam, also. So there is that..TheJFMJRVersion: 1.2
FCC requirements fraudXfinity claims to have spam filters available for all of their customers but this is clearly locked behind a paywall. Screenshot and backed up webpages to be sent in for a full report to remove them from the list of compliant providers on the FCC list..REDC2Version: 1.0
Could be way betterThis app, and its features should be available to all Xfinity mobile customers. Not just the customers behind a premium paywall. Do better Comcast!.Anthony SorensenVersion: 1.3
Perpetually checking account statusWorked great the first day. Now it's always "checking account status." Troubleshooting is a joke. Have removed and reinstalled app. Still doesn't work..Can't book with appVersion: 1.3
Got worse since I downloadedI wouldn’t get as many spam calls and messages until I downloaded this, it is really annoying Don’t download!!.AnnoyingAdddsVersion: 1.3
Calls not listedMany times the calls go through but are not listed in this app..ADC95008Version: 2.0
Not blocking spam callsForget about blocking the app cannot even list the recent calls! So cannot even select and block manually!.NakenergyVersion: 1.3
Bad At Blocking SpamI upgraded my plan to block spam calls and I still get them daily. An extra $15 for this is not worth it..SunnyDuhLightVersion: 2.0
BOGUSDespite having a 5 line unlimited plan that already costs over $300/month, it says it’s not included in my plan, but won’t explain why..ChiguynextdoorVersion: 1.3
Has not worked.I have the ultimate service and still get 8 Robo calls per day. Very annoying..JaceySmithVersion: 2.0
Good luck getting to installAfter hours in support the app keeps saying unable to connect..BigSorgeVersion: 1.3
Does not workI’ve been a Xfinity mobile customer for years and the app deals me I need to be a customer.Wild Mowgli BoyVersion: 1.1
GarbageXfinity shields very few VOIP calls. They do next to nothing to prevent VOIP spam. It wouldn’t surprise me if Xfinity is selling customer lists to scam centers to target them..No-more-spam-callsVersion: 1.3
Not blockingApp doesn’t do what it’s suppose to I wish I could leave a zero.Dngo1976Version: 1.3
Blocks calls I needed to getCalls are blocked I was expecting!.Angela7268Version: 1.3
Call guardXfinity App.Member of internetVersion: 2.0
Not sure the pointI don’t understand why this app even exists.
I get the same call every business day. It is always the same voicemail from a robot, but it comes in from a different number and area code every time.
This app doesn’t do anything to prevent this call from coming in and annoying me.
Xfinity should be paying me to use this app, not me paying for it to be used. Course can’t get any credit for not using it..AiyliaVersion: 1.0
Doesn’t block anythingDoesn’t block anything.JdhsnahahsjdkkskajhdhshVersion: 1.0
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