UnitedHealthcare Doctor Chat Customer Service

I have been loving telehealth/telemedicine. I am socially awkward and anxious so it’s a blessing to connect with doctors from home. I have tried so many doctor apps over the years such as PlushCare, Dr on Demand, HealthTap, MDLive, TelaDoc, 98point6 and LiveHealth online. UHC doctor chat stands out because it’s a text based visit. It’s what I loved about 98point6 before they revamped or something. One of the problems with UHC is that it starts from an app then takes you over to internet browser (Safari for me). I highly advise you use the desktop for best experience. It’s easier to navigate on a desktop so now I open the website from there. However, the doctor sometimes needs to do a quick video call so I have to go back into my phone since my desktop doesn’t have a camera. The problem with switching over to safari is that we don’t get notified when the doctor writes a message. I do get notifications/alerts on desktop though. There are some drawbacks/negatives with this app but I love how quickly I connect to a doctor compared to my last insurance that used LiveHealth Online. MDLive was even worse (at least for my state it was). This is my first time with United Healthcare and I am happy I made the switch. I know the app has its inconveniences but the positives for me outweighs the troubles. The positives: (1) connect to doctor quickly. (2) text based consultation. (3) refilled my scripts.

I have been having trouble with my lungs do to my asthma for months now. I like many other fear going in and getting infected like the millions of people in the US today! So when I saw this pop up in my newsfeed I was hesitant at first thinking yea right. Boy was I wrong took me less than 5 min to sign up, and less than 25min having a diagnosis and a solution! I’m not kidding it was faster than goin in.

This is perfect for someone such as myself who has a hard time getting to and from appointments, I’m so relieved that I have another way to speak with a health care professional and not have to leave home!

This isn’t a particularly useful app.. it’s literally just a link to open the landing page on your browser.. I’m not really sure why it exists to be honest..? With that being said, I’m rating 3 stars because I love the actual UCH doctor chat service it’s self and have used doctor chat on a couple of occasions with fabulous results. Each time I have had the pleasure of seeing very kind, thorough and knowledgeable providers and gotten my issue resolved in an unbeatable time. Just wish the app actually had the expected substance and functionality.

Would love to see the app and capability in other states. When???

When I open the app it tells me to sign in using the portal. I click the button and opens safari and I sign in on the web but just directs me to my account page. Can’t find anywhere to talk to a Dr on the website and when I go back to the app it tells me to sign in using the portal and the same thing happens over and over.

I thought this was a great alternative to making a trip to the doctor. These doctors on here will never prescribe medication, they’re always telling me to try some natural home remedies. I’m contacting the doctor for medication not to advise me on home remedies. If not home remedies they’re instructing me to try something over the counter. These doctors are unprofessional and they really don’t care

Everytime I click “sign in” on the app it redirects me to the web browser Safari. When I log in and chat, all the notifications go through the app although the app isn’t letting me sign into it. I’m not wanting to use safari. I’m wanting to use the app! Please fix this issue!

1. If it’s only for a small number of states list them up front in the App Store description. 2. After downloading it showed me a support chat but said support is offline. 3. You have to make a totally separate account with separate credentials from the rest of UHC (dumb, and bad for security). 4. You don’t find out your state isn’t supported until after you download and make a new account.

Wish the doctors had the option to provide patients with temporary medicines for mental health ect but the app don’t give them permissions do this just yet I feel it should take affect for people like me who suffers with anxiety on a daily basis

This app, not updated for over 2 years, seems no longer applicable as it hits a server that never responds. Doctor chat is also now included in the main UHC app so this one should be removed from the App Store.

Newly downloaded this to be seen online. It won’t log in at all. Just keeps saying no server.

I literally cannot use the website stop messing around and go back to how it used to be! I got booted from the site and now I CANNOT GET BACK TO MY CHAT

Great idea - poor execution. The app just opens the browser and sends you to a dead/inactive link.

I made the account and it just didn’t give me anyone to talk to...?

Super annoying that i pay for this insurance and yet i can’t use their app because it isn’t available in my state. like why???

Literally just a app with a link to send you to website to chat to a doctor.

Would not download on Android so I tried using my iPhone it was able to download but the video call does not work only shows me and the rest is a blank screen. I can not hear or be heard from the doctor trying to call me. Please get this fixed so that it can be used to help stop the spread of COVID.