Hims: Telehealth For Men Customer Service

Hims: Telehealth for Men Positive Reviews

WHAT THE WORLD HAS BEEN WAITING FOR | Hims hears us, & great patient care.This is simply amazing, life changing for me. Hims holds a special place to me because in a world full of chaos and crooked insurance & medical care, Hims has changed the game. The ability to get treatment for my depression in an easy and friendly process with insanely affordable prices due to no insurance, I was able to get Depression medicine for a year for $350. That’s absolutely fantastic, less than $1 a day. All of this while still maintaining great communication and doing follow ups & LISTENING to their patients. And while doing this I was able to utilize some of their other products that are things that many of us ignore but Hims makes it so easy & stress free to get these very helpful treatments that tradition doctors make such a painful process to do so we just never go. help with depression, Better sex, better hair, BETTER LIFE! Even anti aging products as well to keep you looking and feeling great. I am very thankful for Hims and can’t even put a price tag on how helpful it has been for me, especially as someone with no medical insurance. If you have not tried Hims yet it’s definitely worth a shot to try and the agents and doctors really are helpful and do follow ups & allow you to manage your treatment and ACTUALLY LISTEN TO YOU!.Young AndersonVersion: 4.34.0

As advertisedI think that really sums it up. They offer certain medications for certain reasons. You tell them what you’re interested in, they ask you questions and if you qualify based on your answers then they send you the meds you ask for. If you want to change your prescription be it a different medication or a different quantity you can literally get on the app and it’s stupid easy. If you don’t have the bread to cover it at the moment you can just “snooze” the prescription, and then if you end up with the money later you can simply click “refill now” like I just did and you get your script soon after. I honestly don’t pay attention to how long it takes to ship but it seems fairly quick. I don’t remember ever feeling like I was waiting forever for them. Oh, and also you can chat with your medical provider at anytime though the app and I’ve never waited longer than a few hours for a response. Under normal circumstances you just get your little brown box in the mail and you don’t have to mess with anything but enjoying feeling better or giving it to your wife. The only negative I have… is that it seems expensive. I’m not really knowledgeable but it seems very expensive for the sort of thing it is. Surely it’s not that expensive to produce and provide, but what do I know. I’m a satisfied customer though, that’s a certainty..BillNRachelVersion: 3.26.0

What Hims is Really AboutI was not prepared for this, when I first heard about Hims. So if anyone is concerned about these guys, I know that I was, and I wish someone would have told me this when I was thinking about using them. First, and most importantly, these guys really are, 100%, a helpful, caring team of people who really, and I mean REALLY know their business. They are helpful, knowledgeable, caring and MOST of all, a team that works together to get you taken care of FAST. I don’t have a bad thing to say and I mean that with all my heart. I had an anniversary coming up and these guys got me what I needed a day before my anniversary, instead of the 2 weeks afterwards when it was originally scheduled. Thank you everyone there for everything you have helped me with. You have definitely made me feel much more comfortable in dealing with this situation..25AGAINVersion: 4.38.0

This New App Is Soooo Good!As a long-time Hims user, I have to say, I always thought the site experience was good but nothing that really stood out. This new app has totally changed that. Super easy to navigate, full of really helpful content—both created by Hims and from the Hims community—and very easy to utilize to chat with your doctors, set up a new consultation or explore products and service you may not have otherwise thought about. Simply put, if the site experience was something that I would try to get through as quickly as possible, the app experience makes me want to hang out, explore and discover. Not to mention the visual appearance is fantastic. Check it out! ⭐️⭐️⭐️⭐️⭐️.RobbyINCVersion: 2.0.2

Men’s health all in oneHonestly is a great app and company. I originally got on because I wanted treatment because I wasn’t performing like I use to. Got on a program and the first day I felt like I was 20. Just the confidence and assistance in that made me feel great. I am going on to seek further treatment for mental health, the ease of use, anonymity, and one stop shop on men’s health makes it well worth the assistance. Having doctors reach out to help you made it even easier and gave me choice in my health and treatment plans while also keeping me informed. This isn’t just to treat your ED problems, this is a total men’s health assistance that is well worth it. I feel better and will continue to use this..Bullpup1Version: 3.49.0

Feeling optimisticI haven’t received my medication yet, but I’ve been watching many of the videos that they provide as helpful and educational information about what Ed is, what Pe is, the main underlying causes of these conditions. Suggestions for multiple types of treatment and or combinations of treatment, like as in, therapy + specific exercises + a recommended dosage of a recommended medication or any combination of 2 of the 3. There’s much more information, suggestions, and a team of licensed physicians specialized in this field that are truly there to help and accessible through the app to speak with at any time..Juice-712Version: 2.36.0

You want help, too badThe app and website like a lot of companies sends you to articles instead of actually trying to help you resolve an issue. One of my Botín bottles was just melted goo I wanted to reach for help, went to the website and that was trash, then I got the app figuring maybe there’s a chat window or something, nope. For a company that distributes medical supplies you would think open lines of communication would be easier and accessible, but nope. Edited: Found the email contact form so communication exists but is hidden. Instead of just allowing a cancel order or subscription on the app or website the force contact before cancellation. Make it a button and accessible devs or give your managers side eye..BackcountryCamVersion: 4.24.0

GeeHello the videos is very helpful. Help me understand more about erection dysfunction. I’m trying my personal subscribed prescription for the first time this holiday weekend with my partner. I’m looking forward to pleasing her and hopefully get back to enjoying the sex that we used to have so these meds and the videos makes sense together and I should have a lovely holiday. It’s been four years I talk to my doctors nothing seem to get done nothing seems to work so I’m hoping that this one does he goes nothing thanks and I will give update on my performance after the holidays. Please stay tuned..MuchworkVersion: 2.50.0

Cannot believe the resultsJust finished three months and my friends and family cannot believe the results. My thinning hair in back of scalp has new hairs growing and almost all covered. I do use probably more than the four recommended squirts as I want the scalp to get the ingredients thru my existing hair. I have already had four friends see my results and order from Hims. I feel like a spokesperson for the brand but it’s all based off of my results. Cannot wait to see the results from the suggested six months window..Luger 22Version: 4.13.0

It surprised meHonestly I didn't know what to expect from it. But I'm happy I got it. I thought it was going to be one of those apps where you fill out all of your info and then it tells you, you have to pay to see the results and that's not the case. And it was super easy to use. I did it on my 20 minute lunch break and it responded fast. I got my medicine in the mall the next day. Would strongly recommend it to anyone that doesn't have the time or doesn't like going to the doctors to try this app.ZaeZaeBaeVersion: 2.23.0

Works for meBeen using hims for two years now and I have no complaints. Just know what you’re signing up for. It’s subscription based so their not going to make it easy to cancel like many other subscription based services. Just how she goes. Products work for me, but do your own research. If your cool with the possible side effects and don’t feel like making a doctors appointment then hims is the way to go..Kyle RindfleischVersion: 3.17.0

Was really goodIt was doing really good at first. My boyfriend doesn't have any health insurance and has been in need of some anxiety/depression medication for awhile now. This app allowed him to finally get that medicine at a reasonable price (roughly $200 for 6 mo). However, the app kind of just stopped working. No matter what button I press, nothing opens. I can scroll up and down freely but no buttons work and I'm not sure why. I would like to contact the therapist but I have to go through the website on a browser in order to get anywhere. I really want this to get fixed so I can actually use the app..Awarshaw37Version: 4.38.0

Simply greatThe new app makes it way easy to manage and get a prescription, much easier than the website. I ordered some face wrinkle cream for my aging 50 year old body, and thought it worked quite good. There seems to many new products coming as well in the app, like mental health, back pain relief, acid reflux, birth control, etc. compared to Teledoc, this company seems much easier to get your basic health care needs. Thanks.GatherlightVersion: 2.16.0

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Hims: Telehealth for Men Negative Reviews

Horrible ServiceMost bizarre interaction with a doctor I’ve ever had. It’s clear these people don’t know what they’re doing. I came to Hims for ease of use and price, but I’d already been assessed, diagnosed, and treated by several doctors in the past. I filled out the Hims assessment, which is sparse and leaves no room to explain anything, and waited for the result. They got back to me and told me that they could not see me. No explanation given. Surprised, I responded with my history, thinking that since their assessment does such a poor job providing the necessary information for a doctor to make a decision, they’d see my response and change their minds. The doctor responded by saying that because I had taken a particular medication in the past, they couldn’t see me. Here’s the problem: I was prescribed it 20 years ago for reasons other than the reasons it is usually prescribed, only took it for a few months, and then stopped taking it. Any other doctor would have asked all of these questions to get a full history. Instead, Hims just denied me service without getting my history and without any consultation. Bizarre. I’ve never felt so unheard by a medical professional. Stay away. These people don’t know what they’re doing..DavesurfffVersion: 2.36.0

Horrible company. Miserable customer service experience and lacking ethics.I was a customer for years and really liked the products after trying most. Basic features have been removed. Control over what you receive and when has been systematically removed over time in a clearly overt effort to boost profit. Everything is structured to keep you subscribed and make it a pain to cancel, then burn you on what you’re owed once you cancel. Basic customer service is a completely miserable experience. Literally one of the worst I’ve ever gone through and it’s 2023. They won’t refund or change anything no matter how soon you try after an order is “placed”. They won’t provide itemized receipts or even any coherent receipt that says anything about what you’re paying for. They won’t allow you to remove all cards from your account. The accounts get cancelled as a “service” so any prepaid services you have prepaid for and not yet received are just theft by this company. No partial refund for unused services and no fulfillment of prepaid services up to the point of the end of the prepaid time period. All around a bad company that’s clearly ethically devoid and lost us as long term customers..Of_the_sunVersion: 3.09.0

I’d give less then 1 star if I couldAbsolutely awful experience. I was subscribed for months and at the beginning it was awesome. I was subscribed to a 30 day supply of treatment on auto refill . The last 2 months the refill process wouldn’t start until like 3 days before I ran out of my current supply, so my treatment would run out and then I would have to stop and start again when the new shipment comes in. When you chat with the folks through the app, you get 1 robotic reply every 3-5 days, and no one seems to grasp what I’m saying. The patient support said I should login and change my cadence. I’m the patient dude, I shouldn’t have to worry about cadence of my medication, that’s what doctors are for. I should be able to pay for the service and then get my treatment delivered to my door every month without gap in my treatment. If it takes 5-10 extra days to complete the refill process then start that process 15 days into the last refill so by day 25 of 30 you have the new supply. Its not that hard. I canceled my service and will be going with a new provider. I almost never leave reviews for companies but this has been a mind numbing experience for me.Agreen200892Version: 4.30.0

Really disappointing experienceI gave Hims a shot. They offered a prescription for me to try (not shipped nearly as discreetly as they advertise). I didn’t think it was particularly helpful so I only tried it once or twice. None the less I was charged for another dose without my knowledge which was shipped and delivered (without me even being aware) which felt both like a scam and a violation of my privacy because I did not know to keep an eye out for a package with sensitive contents. Customer service was not remotely polite or helpful. I offered to travel to return the unopened package (that I felt violated my privacy) and I was essentially laughed at. They seemed all too happy scamming me out of a couple hundred dollars. This is a scam. Learn from my mistakes and don’t end up with the same regrets as I. Stay away. UPDATE-the disingenuous formulaic response highlights exactly what you’re signing up for. When I reached out to customer service they offered nothing and I never got the follow up from a manager I asked for. This is a company of scammers and liars.Matthias of House SebastianVersion: 4.26.0

Plan to be charged before you agree to anything here!I downloaded hims just to try and figure out how it worked and what it was about. I was struggling with some anxiety at the time so I figured I’d look into it. After I filled out the questionnaire thinking it would show me some recommendations and or have me speak at least over the phone with a professional. Instead it filled me a three month prescription of some drug I didn’t technically want or ask for. No big deal right? I’ll just call them tomorrow during business hours and they’ll cancel no problem right? Not right! They changed me like $150 bucks and when I asked to cancel the transaction (literally the day after sinning up) they made me speak to three different managers only to tell me that the best they could do was refund me basically half! I’m not saying that it couldn’t be good for the right person, I’m just saying they will take your money before you know that you’ve agreed to anything..GolfnigVersion: 3.44.0

No Way to Cancel, Spray breaks constantlyThe company has no reliable way to cancel, following their own documentation leaves you with no results. If you try to cancel before a renewal, they'll drag their feet until they send you another supply, then say, "Oops! Too late, sorry!" The worst of it all is if you use their spray bottles, every single one I've had has the spray portion of the plastic break. This company seemingly is incapable of using the money you spend them to develop reliable products. And the sad part is that the product does work, but it's surrounded by incompetence and greedy management that prevents the experience from being good. Add to that they'll start shipping you pills without you having ever wanted them to in the first place, since I only signed up for the spray... There's not a lot good I can say about this company. Go to Keeps instead? That's what I'm doing, but hey if you don't believe me, go read the Better Business Bureaus website for all the comments there..DreadcellVersion: 3.34.2

This app is a SCAMThey lock you into a subscription you don’t even know you’re signing up for by hiding the language in the middle of paragraphs long disclosures. Then 6 months later without any warning whatsoever you get a shipping notification for more product and are hit with another charge for hundreds of dollars. Again, there’s NO WARNING this is about to ship/be charged/etc. Other subscription services I’ve been a part of have had the moral fortitude to actually warn you before another payment is about to be due. To not do this is morally bankrupt, especially when you’re talking about a non-refundable charges of hundreds of dollars. Customer support is absolutely useless, it’s clear this is part of their business model because they are quick to tell you there are no returns and no refunds. The product had just shipped that very day and it was already too late to cancel, return, or get a refund. Save your money and shop elsewhere, this place is a SCAM..Mr French85Version: 3.04.0

DO NOT PURCHASE ANYTHING!!!I am warning anybody and everybody. Do not start anything on HIMS. You cannot get out of your purchases or subscriptions. You can only pause them. Super hard to delete your account and customer service is horrible. Had a guy named “NOAH” helping me out and because I didn’t responde in 5 minutes he told me he was leaving the chat because it had been a while since I responded. They had me waiting 24hrs for a response or any help. I had a phone call I needed to answer for work and instead was told “take care and wish you the best” after being told I was taking a while to reply. Didn’t realize 5mins was an inconvenience as I was given 24hrs. I’ve been trying to cancel my subscription and my account and they’re dodging me. Going to have to leave a comment and review on BBB. They added more stress in the past 3 days and I was supposed to be getting treatment for it. Not helpful and horrible that you can’t cancel either or..B!!!**Version: 2.25.0

ScamThey say they want to help make you a more confident you by helping with hair, etc. but it’s all just propaganda. I subscribed, signed up, even paid ahead of time for treatment plans and heard from no one. Eventually there was a message under view from an “expert” (probably an AI) and asked me questions which made me believe that I was finally making progress. I replied explaining my situation and my interests and that was a month ago. I’ve never heard back. So, I’m retaliation I cancelled my credit card because I’m not about to pay for a subscription on something that is just looking to have my information on file and take my money when I haven’t received anything. I’d delete it if I were you. It’s nothing more than fake advertising for stuff that never happens. I’ve deleted my account and app since then and suggest you do the same before you get too deep that you can’t recover from it..Cody_c11Version: 4.26.0

Horrible!!!!I have never once written a review for a single product, service, restaurant, or anything before. This app doesn’t even work, I get to the Home Screen and can swipe around but select nothing. My first order arrived shattered to pieces and I can’t even get on the app to do anything about it. The customer service isn’t AS awful as people say but it’s still almost impossible to reach a real person and I can’t even submit complaints of this app and have to go online where it’s harder to submit pictures of my shattered product which they need to help me with a replacement. Cancelling does seem annoying but I haven’t done anything yet. But the worst part is the app worked fine when I needed to sign up and put in payment info and subscribe but as soon as somethings wrong I can’t click on a single thing. Fix your app, you’re letting down a good product..Jl240015Version: 4.38.0

Never using again.I have been using hims for a couple months now, and didn’t have any issues for the first few. It is now been 10 days past the time I order was supposed to be sent to the pharmacy to be refilled, and it still hasn’t been filled and shipped. I was told that they were seeing an increase in my specific medication being unavailable, but I believe with medication that something you should let the person know ahead of time. The response of customer service has been multiple days, and the most they offered me to reconcile the situation was 25% off my next order, which is not really enticing to a service that is proving to be very unreliable. The simple fact is I don’t pay these premium prices for slower than Walmart speeds. I have never been more enraged and irritated by a company, and I’m not someone who gets irritated lightly. I’m continuing to get advertisements, which means they’re pouring money into marketing. Maybe they should focus on taking care of the customers that they have first before getting more and more people… I will not be recommending this to my worst enemy. I am very disappointed, I am not someone who leaves reviews, but this has truly been so unprofessional and the worst experience that I’ve had with the company….LucasF006Version: 4.43.0

Poor subscription modelThey get 2 stars for the ease of ordering meds but note that their subscription model is predatory. Unlike other app subscriptions, HIMS does not alert you that an order is about to process so you’re stuck with your subscription order even if you don’t need it. The onus is 100% on the consumer to know when their order will be processed, which is what they want bc they know most people don’t pay attention to their order ship dates. So, if u set up a subscription with HIMS, make a note of your next order ship date bc they won’t alert you beforehand, won’t alert you that they charged your card, and once processed (mesning, they charged your card) they apparently don’t have the technical ability or human know-how to cancel orders that haven’t been packaged or shipped out yet..Flyer1987!Version: 4.43.0

They don’t really care about youFilled out the questionnaire because I was curious. Then they give you 3 pricing plans if you want your results. Unless you want to pay $50 per month you have to get the 1 year subscription for $340 or $29/month. Fine… The part that bothers me is they then looked at my questionnaire, decided I should try escitalopram, and sent me the medication and charged me for a 1 year escitalopram subscription without discussing escitalopram with me first or getting my consent that I agreed to use this product. I tried discussing it with the nurse who prescribed it but they won’t answer. I just wanted to speak to someone to make sure this is really the best treatment for me but It feels like they don’t care about me and just sent me lexapro and moved on to the next patient. Definitely speak with your real doctor. Hims is just another subscription scam..Antman1114Version: 4.34.0

Won’t remind you of next refill date by defaultLike many of us, I have a lot of subscriptions. I just suffered a job loss and discovered the charge for my Hims prescription as “pending”. I had totally forgotten the date this started and I was curious why I never got a reminder. I looked in the Hims App and saw the “remind me of my next prescription date” was unchecked by default. I called customer service and explained my unfortunate situation but all I got was the “you should have cancelled the order before our 48 hour window”. I’m sad they couldn’t help me out. It also doesn’t help that I’ve not seen any progress with the product I’m paying $150 for … again … and I can’t afford it. Please check your default settings, folks. Hims, I hope this gets fixed. It’s painful enough to lose your job, but this makes everything so much worse..TheDanimatorVersion: 4.38.0

Terrible Customer ServiceI tried to cancel my subscription recently. My profile read like I had cancelled successfully. Then a few weeks later I got a notice that my card was charged and a new order was being shipped. I immediately emailed customer service at 5am the day my card showed a $195 pending charge. I sent more follow up messages. I received no responses for several days until, conveniently, shortly after I got an email that the order shipped. Hims said basically “sorry, the order has already shipped, we’re replying to many messages right now so I’m sure you understand.” Not really. 1) their website said my order renewal was cancelled. 2) then apparently it wasn’t. 3) then when I notified them they ignored it for days until the order was shipped. Avoid Hims unless you enjoy getting ripped off..Never leave reviews butVersion: 3.50.1

Credit card required, no cancellation optionI wanted to try out Hims to get a fast convenient refill option. It was expensive and didn’t work for me since I found a MUCH cheaper option for the same thing. They take your credit card and start a monthly prescription that is charged and sent monthly. You can pause this but then you have to remember to go in and change it regularly or it will automatically send and charge you. The medication I chose is “as needed” so I don’t need it on a regular schedule. I need it when I am ready for it and will request it. I tried to cancel my account but the instructions to do so on the website and the app are false. I cannot cancel myself. I have emailed customer service and am waiting to hear back. I hate having my credit card held ransom by companies..TolerantofQuarksVersion: 3.09.0

BE CAREFULThe first time I tried hims, they sent me a doctor from California and that doctor didn’t truly listen to me and gave me depression pills for anxiety and made it worse and then got the bag $ and switch doctors on me now I have a doctor from Oklahoma. So if you’re new to this app, just make sure you fully explain what’s going on in your life to the doctors and ask a lot of questions because they’ll give you whatever they want to give you plus they don’t take insurance which is kind of a point of this app but if you have insurance to save you money, I would speak to a face-to-face doctor so you won’t have to pay around 117 for any prescription so this app is a little bit of a scam, so jus be careful what the docs give you and how you explain to them..BaileyshrineVersion: 3.34.2

Intentionally confusing to take your money.They creators of this app make it intentionally confusing on when and how much you will be charged. At first they say it’s 150 for 3 months, then a different menu appears showing 30 per month for a longer service. So I choose the longer service and speak with one of their “doctors” about a specific medication. Then I am immediately charged 350 dollars for a year of service. I then contact customer support to cancel and get my refund which leads them to say “we have already partly processed your order and cannot cancel but we can refund 261”. Keep in mind this was not even a full 24hrs later when I decided to refund. For a mental health service they sure love to deceive people and take money. I would highly recommend staying clear of Hims..EG2077Version: 3.49.0

DisappointedI was eager to use the Hims hair product I heard good things, so I went online and made my order when the order came I was so disappointed because each bottle was missing at least a third of the spray on oil product. I contacted him immediately to no prevail. It seemed like chasing a rabbit down the hole I sent pictures of the bottles as soon as they directed me to, however, it didn’t seem like anybody really wanted to ensure that I was satisfied and received what I paid for. This is of a cheap product so to have a third out of each bottle missing was very disappointing. I’m still waiting and hoping that they will rectify this so we can move forward, I hope no one else has this problem hopeful that the product will work.Waiting to be rectifiedVersion: 3.34.2

Can’t cancel subscription in appYou can’t cancel the subscription in app - what’s the point of even having it if you can’t manage your subscription on here? No notice of renewal either, which is also a huge bummer 👎🏽 When you do go to cancel on the website, it takes like 8 steps to cancel the subscription. Using dark UX patterns to trick users / make it difficult for them to cancel is so unethical. Up to this point, I was really enjoying the overall experience. UPDATE: there’s no return policy, and support in-app is powered by automated responses from bots. Deleting my account as soon as they allow me to (by the way, signing up is consenting to giving your health data, so deleting your account is not the same as other apps). Don’t bother reaching out to support - you won’t get any responses..Pqtran06Version: 3.20.0

Poor customer service and renewal is a scamWhen I first ordered their products the shampoo bottle came damaged and leaking. Contacted their support via email and provided pictures but never heard back. No refund no replacement nothing. I had vacation out of county for couple months so I forgot about it. Then suddenly I got charged $200 on my card. No renewal reminder or anything they don’t sent any emails no message nothing. I contacted within an hour of charge to cancel but they said they cannot cancel and told me I should have read all the policies which they hide everything making 1000 pages. I told them to cancel my subscription which they apparently did and I never received any confirmation email. Customer service 100x better with keeps avoid this product..Ganesh🔐Version: 4.43.0

App needs work, communication is awfulApp is having issues and trying to reach someone does take a bit longer than expected, looks like 3-5 days to get a response on anything. Billing, product questions, it support, pretty much anything. Responsiveness as a whole is awful and trying to get a hold of proper person can be difficult. I currently have issue with order and unsure of status to correct or if have to pay for another order 6 month order that wasn’t an option at time of checkout and now app freezing. I’ve tried uninstalling and reinstalling and relogging into app to remedy. I think there is a second account that is tied that is causing issue which is my fault but I hope gets corrected..IzukuOchakoVersion: 4.38.0

Bad customer serviceOrdered some hair product and delayed the start of use. The product itself seems fine - jury is still out though. My “subscription” apparently auto-renewed. I never. Received a single email reminder asking if I wanted to renew or delay. Not one. Instead I just get hit with the charge on my credit card. I immediately contacted customer service that same day within hours of the charge asking to cancel the auto order and that I would refill later. I pinged the email each day. No response for 4 days. I finally received a response saying “sorry we can’t cancel the order”. How about alerting your “valued” customers about upcoming orders? I’m quite sure the lack of notice is intentional. Bad experience..KalphotoVersion: 4.32.0

Trash Customer Service.Hims is a joke. This company has gone public and the profiteering shows. There is no way to talk to anyone other than an AI bot or email. I asked for an itemized receipt for my FSA, after I purchased. I received an email saying the could not provide me an itemized receipt and do not accept HSA/FSA/Insurance even though I paid for my prescription with my FSA. An itemized receipt isn’t very difficult to provide, and my FSA confirmed they would accept reimburse because it is medication. Not to mention the markup on the generics must be huge. I checked their Twitter and they seem to be hiring for every position except CSA’s. Tons of growth at the company and no will to support customers. So now I will have to back pay my subscription since HIMS won’t make me a receipt or give me a copy of my prescription. This is my last time with HIMs. I will be checking other concierge services. Also, spare me the generic “we’re so sorry about your experience response”. You’re company makes sure to respond to one star reviews to protect its reputation, but doesn’t respond to customers in the app, via email etc..1JohnnyFuegoVersion: 4.20.0

Unhelpful staffI have been trying to get a provider to reach out to me about getting my medicine quicker, 5 people have told me a provider would reach out to me but hasn’t, after Ive been complaining about withdrawals, them not even fulfilling my medicine to ship out over a 5 business day period of me asking for help shows they don’t care about customers this led to me having to go to ER for violent withdrawal symptoms the staff thinks that if they use kind and professional words it makes them seem like a better company but you have to actually listen and problem solve not just be understanding low rating from me.BrandonE122494Version: 2.29.0

Can’t even make appointments for anythingIt’s been over two weeks of waiting to make an appointment to talk with a physician and absolutely none have been available. For one day, there were some slots for the end of September, but there were only 4 and they were all during work hours. This service is absolutely unusable if you don’t have anyone available. Heck. I waited on live customer service for 20 minutes as number 1 in queue without being helped. Your entire service is absolutely useless if you can’t allow time slots to make appointments. It’s been almost 3 weeks for me waiting on a time, and there’s nothing available. I will never recommend this to anyone at all.Cbaker7476Version: 2.36.0

I feel left outAbsolutely disappointed that because I live in Virginia, that I am not eligible for a specific product. I feel that I am being discriminated against because of where I live. What irks me more is the app knew where I lived before I began the assessment. So I spent 20 minutes for absolutely nothing; all to get to the shipping info section for it to give me that frustrating and confusing news. I wanted to give zero stars for this. My health matters just as much as anyone else in a more catered-to state. Oh, and don’t tell me to use the secured chat channel in the app. It’s not even a chat - it’s a selection of topics and brings you back to products that you will not provide me because of where I live!!!!.Ab.forbesVersion: 4.47.0

Save your money.They scam you into getting a subscription before you can realize what has happened your getting charged and then shipping take significantly longer then what you’re told. The staff are very unprofessional. I got hung up on back to back after being place on hold for 7/8 mins. I then got called childish for asking for a refund for a service I hadn’t received. I will not be accepting any service from this company. They would rather downgrade and belittle you as to be understanding and sympathetic. I was more or less told I would get the product when I got it and if I didn’t like that to bad. Honestly you would be better off going to a company with much more experience..Tommy42791Version: 3.50.1

Shipping is not discreteFirst off, shipping comes in packages with their logos all over it. Definetly not discrete and your neighbors will wonder. Secondly, you can not cancel subscriptions even if you call. I have tried 3 times and I will have to do a fourth. They say they cancel and then I get a package. Have to dispute the credit card charge and try to cancel again. I tried deleting my credit card info and it is not possible. There are some many similar services out there that I would use before this one. Roman was a much better service, easy to cancel, and it shipped in a plane brown box or black plastic envelope. Just annoying that I still have to deal with this company years later..Ashy jayVersion: 4.24.0

Absolute scamMedication is way over priced, they’ll send out lexapro or etc but can’t send the required medication to combat the symptoms that the medication will cause to increase meaning you need to go to a doctor for that. Then charge you randomly saying they charge seven days before your subject to run out. Well I paid on the 1st recieved my medicine on the 6th and got charged again on the 23rd the math doesn’t work it’s a 30 day supply and now they refuse to refund me although my new order hasn’t shipped and I canceled on the 23rd as soon as I saw the charge pop up in my notifications. And their response is you can safely dispose of the medication by reading said link in the email, this is an absolute scam.ThisisbsallnicknamesusedVersion: 3.04.0

No Customer SupportWanted to try a weight loss program, ended up being over 2K but wasn’t told so until afterwards when they attempted to process first order. Order never went through because I don’t have 2K+ in my account to cover the meds. Try to go in to change the package maybe less months or trying a different method like the pills, and I could not make any changes or alter anything without customer support. They don’t have customer support, they have an FAQ page with articles which isn’t helpful. Overall bad experience and still waiting to hear back from someone but again I don’t know if my questions ever even made it to someone so….S753CVersion: 4.43.0

App never seems to work.I’m not sure which is worse, the Hims customer support of the Hims app. I’ve been using the app for almost three weeks, and in this time frame more than half the time I’ve not been able to use the app. It allows me to scroll but I cannot click. I can’t log things in their website that I should be logging on their app because it’s only on the app. Good luck getting help from their auto let support. It takes days and they will send you to their website which just puts you into a loop and you get no where. I regret starting my journey with Hims..HeartbreakerbezVersion: 4.38.0

Scam alertI answer questions thinking I would get the right product base on past experiences but it’s was not enough The minute I realized they prescribed medication that didn’t work in the past for me I try calling and texting to providers to explain the situation and after days of chats and calls I received the medication I told them it wasn’t going to work for me The answer I got at the end was that they can’t do anything about it and if I want another prescription I would have to pay more money for it And to complete my nightmare I have to say that the costumer service this people have is horrible it take hours and in my case days to get answers.Dj_Darwin-nycVersion: 4.20.0

They will not delete your accountTried to use and was denied so I naturally wanted to delete my account. Well the only way to do that is to email them and after months of waiting for an email saying they will not delete it. I emailed back asking why and have not received a response In months. Save your time and just see a doctor. Edit: now the company updates their website and sends the same response to every negative review instead of actually reading why people had bad experiences and trying to solve them. It has been two years and I still have not gotten a response to why they refuse to delete my account, don’t waste your time..CooperjohninsVersion: 2.0.1

Never received my order.I was not given my prescription. I checked the video recording from my apartments. It shows the postal worker only put one package in my P.O. Box. At 11:07am on whatever day they said it was delivered. I have an open case with the post office. They haven’t gotten back to me. I think hims should stop shipping in brown packages that have an “h” on it. I think people are catching on. Package are being stolen left and right nowadays the more incognito you can be the better just put it in a white post office baggie package and don’t put your name or logo on it. I’m not going to stop my order but I most definitely will if the next package doesn’t make it. I hope someone reads this..13kev13Version: 4.26.0

Convenient but shadySigning up was convenient and medication was shipped quickly. But they inly notify you of your subscription after it will be shipped, giving you no time to cancel and forcing you to pay. Most pharmacies will ask if you still need a refill but not this one. No real representatives to talk to, giving broken links to their policies and procedures. This company already has a couple of class action lawsuits against them. For victims of false charges, issues with cancellation, and problems similar to mines… please note that another class action lawsuit is underway as of April 2024..Ngo Thanks!Version: 4.43.0

Over charged twiceI won’t be using hims anymore after my second bad experience with them. Over charged twice. I canceled my subscription with them after the first time, then signed up again a year later. The second charge was more than what they said, by a lot! I canceled again after this last experience and won’t be returning to do business with them ever again. I will say though, the first time they refunded about half my money after being charged for a whole year at once. The second time they refunded my money that day. I do appreciate that..MeattheopendetrdckdlVersion: 2.16.0

Don’t botherI haven’t received the product yet. However they didn’t make it clear it wasn’t a monthly payment. They also didn’t tell me they would be charging my card til it went through. Over drafted my account $182 the day before thanksgiving and Black Friday. Contacted customer support they refuse to refund me even though I had no idea it was going to keep charging me. It wasn’t a pleasant conversation with customer service and “weirdly” enough the next morning my info had been given out to sites I’ve NEVER visited and now I’m getting spam texts/calls. They’re scammers and will give your information out. Do not trust this company..Knuckles1996Version: 3.44.0

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