Sydney Health Customer Service

Sydney Health Positive Reviews

Piece of crapThe app doesn’t let me log in, says the username/password are wrong OR the account is locked. Even though the exact same credentials work on the website & I can log in from there successfully. Spent an hour this morning with the support folks, trying to delete, reinstall the app, reset my password etc. and finally it worked - ONCE. Few minutes later, I try again and it gave the same stupid message that the account is locked/password incorrect. Called phone support again and they say my iPhone maybe suspect. Not true…, I have one of the newer iPhone models. And there is no issue with any other app. Secondly, even when the app worked, it often does not show my prescriptions (“we are unable to show, there is an issue right now. Please use the website”). What’s the point of the app then? Jesus Christ! I’ve deleted the app now and at peace now. Thanks for wasting my time Anthem..Yogi90703Version: 5.0.0

Fantastic & User FriendlySydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app..JMATT79Version: 2.6.1

Easiest way to find in-network careThis app is easy to navigate. I haven’t tried calling any offices to confirm they are in fact in-network; when I do, if there are inaccuracies I’ll revisit this review. One helpful category I wish the app listed is the medical center for which each doctor works. For example, my group of doctors are all under Sutter Health; my records, appoints, after-care summaries, medications, etc. are kept in MyHealth app making it easy for me and my different doctors to see and review. It would be a dream if, when looking for a new doctor, this app listed whether they were in-network and Sutter Health providers. I really appreciate this list of care providers in my network, though, especially therapists, which have tedious to find in my experience..B..f.Version: 5.1.0

More information should be included in the appThe app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved..LauraLaine02Version: 3.4.0

Pretty handyThis app is pretty handy and intuitive. One thing that was quite confusing early on however was we downloaded the app as soon as we received our insurance cards in the mail (a few weeks prior to our coverage starting). It showed our insurance card in the app and it seemed normal, however whenever I would search for ANY type of provider it showed there were none in my network. After a considerable effort spent by myself and my coworkers, we discovered that the search worked fine if we did it from the website. Ultimately it turned out that the app would not work prior to our coverage starting. It was quite frustrating and wish either the app would be updated or, at a minimum, the paperwork would’ve told us not to use the app until the first day of coverage..HokieinotownVersion: 4.14.0

Never rely on this AppThis app is capricious and stupid me times doesn’t even want to show my ID card, making it impossible to rely on the digital card. Take a screenshot if you are fortunate enough to find it working. At least then you will have a record of your card at offices. The digital card doesn’t work for digital checkin at Quest anyway. The next problem is w remote doctor appointments. I’ve tried this 4 times now. 3/4 times the doctor and I couldn’t connect using the app after I waited for 30 minutes in the digital cue. Then I tried to get in the cue again, only to have it not work again. In short, when ill, this app let me down again and again. Our healthcare system is broken.Broken and worse than nothingVersion: 7.5.0

Notification won’t go away (fixed)I’m someone who hates having notification bubbles on my apps but I need them so I know if I have any tasks. There’s a notification bubble that won’t go away despite there being no tasks to complete and I’ve tried tuning my phone off and on again and even uninstalling and reinstalling the app and as soon as I sign in the notification stays. Please fix Update They contacted me and asked for proof of the issue and never followed up. It’s been months. Still not fixed so I deleted the app It took them a long time to fix it but they finally resolved it. Still not super happy with how long it took but I’m glad I can have the app downloaded again.Alex_is_foxVersion: 7.5.3

Extremely quick info at your fingertipsI love this Sidney App because it lets me immediately access all my pertinent personal information, treatment plan options, membership details and prescription history at the touch of my fingers! It’s very easy to use and extremely empowering. And if I cannot find something, I can quickly open a chat with a representative who answers my questions quickly and accurately. I’ve used this chat before and I really like it. You don’t have to be a computer genius to get all the benefits of this app. Just dig in and explore! You’ll be amazed at how much information to which you’ll have access!.The Brad HatterVersion: 7.2.0

Horrible App with Issues!I am completely frustrated with the Sydney Health App. The app downloads to my Iphone and tries to open when I click in it;however it will not open so I can login to my account. I contacted Anthem and was advised to delete the app and reinstall it. I have installed, deleted and reinstalled the app several times and it still will not load or open. P.S. I do not have any type of issues with any other apps I download to my Iphone which is a clear indicator that there is a problem with the Sydney app not my Iphone! It would be nice if someone could fix this bug so I will be able to fully utilize all my Anthem benefits..Sydney Health AppVersion: 4.13.0

Good appSo far it’s a pretty decent app. It’s nice using the health dashboard and getting little tips on health and fitness. And being rewarded for being active and healthy as well. The reason I gave it 4 starts is because there is a feature where you can speak with a doctor over video chat, but every time I tried using the link to connect to one it would not work. Luckily I was able to see a doctor the next day, but with kids and the longer waiting time it takes to see doctors lately, it would have been very nice to have had access to video chatting with a doctor online. So hopefully in the future that feature of the app with be fixed and able for me to use if needed..TontibVersion: 5.1.1

App crashes when I attempt to download ID cardThe app has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card. Update: just tried again and got an error message reference #NHMNYMCD, app version 1.012. I manage software development teams (Agile) in my company and I know the type of business/user testing required before an app or version is released. I’m assuming that an update in soon to be released. If not, this would be a hard fail..Jgmac68Version: 1.0.12

My impressions after first use of S/W on iPad... immatureScreen rotation - Not supported. Only portrait mode. Not good when using a keyboard. Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public. Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims. Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description. Context Switching away from the app for a couple seconds results in a forced-logged out. Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ? The web site works better..JAHO2011Version: 3.1.0

Mostly WorksWhen the claim submission process actually works, it’s easy, efficient, and effortless! But when it doesn’t, it is so incredibly frustrating— and it doesn’t seem to work often. I have been trying to submit a claim for two days now, and every time it throws a generic “something is broken, please give us time to fix it and try again later” error. The last time I tried submitting a claim, I got this error for a week before I was able to submit a claim- the help desk couldn’t do anything to help me, I just had to wait. How often is the claim submission process down? What is broken month after month after month? I don’t understand how such a vital feature can be so consistently broken..Kayla - Dream LoggerVersion: 6.8.1

I love this app!I just showed my colleagues that I can see my insurance card AND COVID-19 Vaccination card right in the app and they were amazed and thrilled and went to download the app for themselves. I order my prescriptions on this app AND it includes coupons for various prescriptions (when available) so I can save money. I have also used the chat feature to talk with a representative quickly rather than wait on the phone. I love that my benefits are clearly listed too. This is such a help for someone like me who seems to lose everything. Thank You Sydney!.SlntreaderVersion: 4.10.0

EDIT: Very handy app that works well most of the timeI have used this app ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my needs and gotten the job done. The developers are actively improving the app regularly, as well — my original review was pretty scathing, but they reached out to me shortly after and informed me that the technical issues I had faced had been solved, and indeed they have been. If you have Anthem coverage, this is a nice utility to have on your phone..Firebane25Version: 4.0.3

Great and ConvenientI really like being able to check anything related to my insurance without needing to call. In a life of lots of multitasking this is so important. Since the end of December, the Live Health Online appointments will not load in the app. You should be able to tap on the link from the text received, and that opens the app which loads the visit. Currently when the app opens from the link, Sydney refreshed but just takes you back to the “start a new visit” screen. Today I had to type the link from my text into a browser on my computer in order to finally join..KarimgheenVersion: 7.5.2

Cannot do anythingI cannot send a message. I cannot submit a claim. I have been attempting to for a week, the “customer service” agent in the chat said to try later in the day, that was a week ago, I’ve tried every day for a week. I just want the app to work so I can get reimbursed what I am owed. What is the point of insurance if it cannot be used and what is the point of an app to make things more convenient if it just causes significantly more stress. Just acknowledge your system is down and give me other options and stop telling me to “try again later” or “submit via the message center” when your message center is broken too!.Suz11111Version: 6.1.0

Definite improvement over the last appThis improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool. The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future. Again. Great job Anthem..InsaineyesayVersion: 1.0.0

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Sydney Health Negative Reviews

HSA Glitches All DayI loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task..Hadhighhopes898Version: 2.0.2

Telehealth fails 90% of the timeThe app doesn’t refresh accurately on iPhone or iPad. I waited one night and With 8 people ahead of me according to the app. Waited and got a text that said return to the app I’m next in line or they’re reviewing my information. And nothing happened. For an hour. So I was also logged out several times “for my security” I tried again. Now there’s 12 ahead of me. Fine. I commit. Then I notice the same thing happening as before. So, I navigate away and come back to the request an appointment page. Which then goes straight to the virtual waiting room and, lo and behold, there’s 4 ahead of me. So I start navigating away and returning back periodically, about every three minutes. This is the ONLY WAY I can make the app refresh. It it doesn’t end there. No. What do you think happened when I was texted to return to app? The same thing. No refresh. I’d try a few times and severely times I had to get back at the end of the line. Until finally, five hours later, I get into a virtual visit. The dr said my information shows up several times. But when they try to connect, “no one ever shows up”. I guarantee you, I was sitting there staring at the screen. I was struggling from Covid and needed someone to help. This app is terrible for that function. Terrible..PJ AbeytaVersion: 6.2.1

Tele health option is pointless & waste of timePointless tele health appointments due to your platforms inability to properly inform patients about what can and what’s can’t be serviced and waste of time AI symptoms reporter you’re required to do but doesn’t relate info to doctor or funnel into any “this can’t be serviced” (for a previous non life threatening non emergency non controlled substance issue - ) before you pay and have an appointment. No “here’s a list of what we can’t do” either which would prevent wasting time especially when you know exactly what you need support with. Feels like a money trap because KHealth is an external provider that is provided by Sydney as the only telehealth option and payment is taken after the lengthy AI intake but before you actually know what can or can’t be serviced. The app not relating symptoms entered to doctor & not being detailed on what can/what can’t be supported via telehealth doctor beyond “if you’re bleeding out go to the hospital” is a waste of patient time, a waste of physician time and a waste of resources. This app is not a free service and needs to do better or not give it as an option especially when it’s presented as a way to save time when it’s clearly not..MpoffyVersion: 7.2.0

Just horribleTried using the chat with a doctor feature a few weeks back. The robot asks a bunch of questions, asks for your credit card information, then directs you into a meaningless void where nothing takes place or crashes, sometimes both. Then the process repeats. For maximum fun, it charged me for the privilege of being angry at a robot while trying to find healthcare. I called Anthem for support and I am now on call number 2, over an hour in, 2 ish hours combined between 4 people in 3 different departments and we have yet to agree on whether the Sydney app can charge patients in the first place. Does Anthem know they have an app? If so, the people answering the phone to help troubleshoot/refund for the app not working should: A: know how the app works, B: know how to handle customer service calls for the app, C: know they have an app called Sydney that can charge patients for “services”. I honestly would have chalked this up to “company started a tech initiative they can’t/don’t know how to support” thing all healthcare providers are up to these days if the customer service wasn’t sooooooooo baaaaad. Don’t use it if you can avoid it. Would probably be easier to communicate with Anthem via messenger pigeon or *insert outmoded communication method here*..Patrick McCuskerVersion: 4.15.1

Absolute scamI tried doing a virtual visit for an ear infection. Instead of getting any actual treatment I was told that there was nothing that could be done as I did not have an otoscope at home nor did I have the ability to provide photos of the inside of my ear. I paid to have a doctor tell me in under 5 minutes they can't do anything, and there was no indication that I'd need any kind of medical equipment or ridiculous prerequisites during the symptom check. If there is even the slightest indication that you'd need anything of the sort I'd prefer to be told before paying, only to essentially have money stolen from me as there was no service provided. I had to sit in the parking lot of an actual urgent care on the phone with whoever I was passed along to next for over an hour just to get to someone who had an inkling of how to respond. Really pathetic. They take your money and give you the runaround about how to get a refund. I'll dispute the transaction with my bank but these bloodsuckers will keep at it I'm sure..TjiggaVersion: 6.4.0

Video Visit BuggyThe video visit feature is buggy. When I initially clicked on it, it crashed. It finally allowed me to proceed on the third attempt. At that point. I was asked to enter my email address – it didn’t pass via API. When I entered my email address and clicked the button to proceed, I received a pop-up that asked me if I wanted to discard my data. It would only proceed if I clicked yes. When I finally advanced to the scheduling screen, it said it couldn’t verify my plan. Alright, lots of issues here, but this is what happens when you run a release without testing. Also, I later found out this is just LiveHealth framed into the Sydney app. It would be a MUCH better user experience to just use the LiveHealth app directly - especially if user information doesn’t pass via api and the user has to re-enter. Right now, it just feels like a broken system. Framing it in is obviously buggy. As a user, I’d much rather be told to just download the LiveHealth App. I get the branding angle here, but it’s not working..LABeachGuyVersion: 5.1.1

BEYOND Annoying!!You get 1 star for three reasons: 1) Why on God’s green earth are you called “Sydney Health” when we are Anthem members in Los Angeles?!?! To get the Anthem app loaded, I had to first figure out that you were called some random name that seems to have ZERO connection to your branding that I’ve ever heard of? Fire the person that decided that idiocy! 2) Fire the App Developer that FAILED to realize that a LOT of us use our iPad’s for dealing with these kinds of apps, as many of these apps require a LOT of typing - and it’s FAR easier to use the iPad connected to its keyboard. Instead, you idiots have created an app that will NOT change orientation, so it is UNUSABLE with an iPad. So you would get ZERO stars for that! 3) you offer virtual visits, great. BUT your app and your virtual “help” will NOT tell us what the pricing will be on scheduling a virtual visit. Nor does it have any clue what we are asking for when searching for any variation of “what is cost/copay for virtual doctor visit”. Ridiculous. Useless app. Fire the lot of you!.Bway guyVersion: 4.11.0

Always requires one-time password, search filters aren’t consistent or correctHealthcare is hard enough to navigate when you actually have a doctor- this app certainly doesn’t make things easier in finding one. Even when I’m actively using the app, but switching between other apps, it’ll log me out every 5 minutes or so & never “remembers” my device, always requiring a one-time password when using face recognition to log back in. And my search is reset & I can’t revisit previous searches. Sometimes there isn’t a gender filter or accepting-new-patients filter which are both pretty standard & important. I can rarely narrow down what kind of specialty I want & get almost no valuable information on providers from their profiles, always have to google search in addition. And their pcp filter just plain doesn’t help at all, I’ve had multiple doctors come up only to find they definitely don’t act as pcps when calling their office..VavavictoriahhVersion: 6.2.1

Remote appointments haven’t workedI’ve tried to conduct three online video appointments so far and have had three fails. The first time I was attempting to connect to the video visit, tried several times, thankfully the doctor just called me. I was at home with a strong stable connection. Second time the audio would not work on my phone though I had my settings as instructed, on my home Wi-Fi. The doctor called me, again, thankfully. The third time I was trying and trying to join the visit, and it never did connect. No phone call this time. It is very frustrating because a virtual visit does save drive and waiting time, but if only the app would work as it is supposed to that would be great. But my time was wasted and I am still dealing with a health issue that I missed care for today because the application does not work as intended. I can see my test results however, so a star for that..VixenbootsVersion: 5.9.1

THE ABSOLUTE WORST APP!!!This app is the ABSOLUTE WORST!! Many of the 5 stars reviews here are fake, beware. I am a new member and cannot see my imported data after transferring it (visible on myFHR only), cannot chat with tech support, cannot contact doctors (and they won’t reach back when you leave messages), impossible to have a telehealth appointment. It’s been a nightmare and it’s scary to think I may not be able to get my prescription refilled and necessary care because my medical record is not updating on Sydney, and I can’t speak with anyone. All I leep on getting are error messages stating “Something went wrong”. There’s no way to o fix this, not even after uninstalling/reinstalling the app and restarting the phone. And no, this is NOT a phone problem because my spouse is also experiencing the same issue on a different phone. Thinking about possible legal actions and who to contact in California to have this properly investigated and the developers forced to fix this asap..::LM::Version: 7.5.1

Irritated and going back to a paper card.It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next. First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window. Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement. Automatic fail if you fall or unbalance yourself - and then we’ll talk. The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design..Dboyes99Version: 2.2.0

Organization failGood news is I think all the information and things you need are here. Bad news is that it’s presented in a very unorganized package. The majority of the UI real estate is plugging things you don’t care about, similar to marketing ads on a website. If they could get all that crap out of the way and present a user meaningful dashboard, we might have something. Now everything is hard to find. #1 Top gripe is on Steps, which is something we get cash back for. The app shows you steps for the day but doesn’t present the month metric (which is the one that matters). If you are able to tap on the bar graph about as wide as your fingernail, you can sometimes get the total. Then you have to do that for auto and manual logs, then do the math in your head. It’s like it was designed to conceal the number that they pay you for. 🧐. Hmmm.Ccccccccc c cccccccccccVersion: 7.4.1

Won’t Show Provider’sI like my privacy and don’t allow apps to have and share my location fully. So I typically will select ‘Allow Once’ when I open the app and am questioned about sharing my location. That being said the app crashes every time I look for providers. A basic function of the app is not afforded you unless you select allow the app to know your location at any time. It’s none of your business where I grocery shop or where I travel! Design an app that works on its basic function with all sensibilities of privacy! And before you say delete the app and reload it then it will work - try asking or caring about your user enough to find out if they’ve tried that. And it still doesn’t work. Heath app. Not a Health Care app. Useless as you have to use the website anyway. So the app is simply designed to gain sellable information from their unwitting clients. Use at your own risk..A J officeVersion: 5.5.0

Doesn’t have all the info I needI’m not really interested in talking to this app. Yes I can see my insurance card and my current medical claims but I cannot see anything about my dental plan at all. The old app used to have both my medical and dental information. It provides the plan benefits but not the actual claims. We used it for dental so I know it should show up there by now. Also, when I search for care and cost finder, my dentist doesn’t even show up. I was just trying to find her information and I found her before on the old app but now it’s no results found. Also, I have something like a stipend that my job gives me and the old app used to show this and this app doesn’t show it. I get a lot of contact the hotline messages over information I had access to with the old app. I’d prefer to use the old app. I might as well just use the actual card and call the number since that’s what it tells me anyway. I hope this app improves..CLRV99Version: 3.1.0

MOVE DASHBOARD TO ITS OWN APP!Update-took away a star considering the dashboard does NOT update like it should. I sent an email to the SydneyAnthem email. I have stayed at 5 days of 5k steps for an extra two days despite doing over 5k today & yesterday. I login each night to sync the information. The steps update but the badge info still shows the same number… Please…please…please…move the dashboard to its own app!! It’s a great app, but I think it would be nice to have the health dashboard part on its own app. I think having it combined with insurance claims/benefits information overloads it to a degree. Not sure if that has lead to an issue where paper EOBs have gone out despite the fact I have been set to paperless for several years…which unfortunately lead to a financial penalty for paper. There also is not an option on the login of remember my username/password which does not allow for touch ID to be used..Holiday1328Version: 4.5.0

It seems nice BUT…The app seems nice BUT I am having a great deal of difficulty with figuring out how to deposit money into the HSA account. I added my bank account to the app several days ago. I have not been able to figure out how to validate the bank account from within the app. I gave up and verified my bank account by going to the actual website. Unfortunately, that still didn’t help inside the app. The app keeps telling me that I need to add an account however it won’t let me use the same account (because I have already added it). The only thing the cute little seal (Sidney) does is put me back on the same app page. It does not give me any additional information or help and apparently no people are available to chat with except during business hours when I have to work. This is not helpful!!.SeriouslyStuck21Version: 4.12.0

Horrible and uselessApp Doesn’t provide the most basic info like nearby pharmacies in network (defaults to 50 miles - this is hardly nearby to anything. In my area I probably have 50 pharmacies within 3-5 miles but this app shows up with “doh we can’t find anything”) Hides basic usability items such as enter on login and has too much of their own pictures and content prioritized over the user’s basic questions. If you hit one of those screens you can’t get out and have to close and reopen and login again. Anyway tried using it two years ago and haven’t since but this latest update is, once again, a complete waste of my time - making any current symptoms worse. This app is not good for my health. Anthem’s online services are not good for my health. But obviously they are not a healthcare provider- they are an insurance company. That’s two different things.Splme2Version: 4.4.0

Maybe or maybe notWhen I first got my new insurance I logged into my insurance site and there was a big banner with a link to download Sydney Health. I clicked it and logged in about four times over the first week. Then all of a sudden this message “something went wrong” kept popping up. So I called the number from the message (just over 1hr on the phone) and they said they would look into it. They messaged me and said I shouldn’t have access based on what they found. Just on a whim I checked the login and lo and behold I had access again. Color me confused but I was happy because I had an upcoming dr appointment and needed the access because I misplaced my insurance card. Day of appointment came and I went to log in and again “something went wrong”. Why can’t I access something that I was directed to and understood was part of my insurance benefits/features. Such a headache..BipolarPrincessVersion: 2.1.0

Poorly Concepted, Poorly DesignedAwful user experience start to finish. Information is unclear or nonexistent. In addition to the design looking a decade old, it isn't responsive either. Words run off the screen in many random places. The actual service flows to connect to doctors (in any of the ways offered) are terribly designed - severely prioritizing a company's myopic desire for maximum data at the expense of understanding the patient's need, sense of urgency, and where this attempt to connect with a doctor fits into their overall health situation. It's like you're interacting with a V1 wireframe that was concepted without any customer-centric thinking or understanding of standard UX practices in 2022. It's a joke this is supposed to be a trustworthy, legit and valuable health entity. Overall I'd say the fact this app is acceptable/publishable from the insurer's perspective is concerning enough that I'd prefer to switch insurers..Ro_bieVersion: 5.4.0

Very dissatisfiedI am very upset by the service I received from Sydney Health! I used the “text a doctor” service, because it seemed like a great option after my 2 sons were diagnosed with bronchitis by their pediatrician, and I had developed the same symptoms. It seemed like the perfect alternative to finding a babysitter for my sick babies so I could go to the doctor myself. It was not! It was a complete waste of time and money! I spoke with 2 different doctors that both ignored my concerns and gave generic, yet conflicting, answers. After I googled the doctors, I saw that many people had the same experiences! I was very disappointed by the arrogance of these doctors! In addition, I found it very difficult to express my complaint through my Sydney Health account, and was refused a refund even though the last doctor I spoke with told me to go to an urgent care and that she could not help me..No way my name is goneVersion: 4.7.0

ClunkyI give 1 ⭐️ for app being what it says it is. And I give 1 more ⭐️ for it offering a variety of ways to input and/or find information. But that’s it… the info I’m getting is mostly irrelevant to me. When asking for a PCP in general/family medicine, why would I (as a cis male) need the slew of OB/GYN referrals that come up, along with half a dozen other specialties? And why is it that the window for conducting searches (or for displaying options on a map) is so small, and the headings of that section of the search process takes up 80% or more of the phone screen? It looks like I’ll need to skip using this app and do all my searching on a desktop computer, which raises the final question: Why did I bother using this app? It’s extremely frustrating to try to navigate..MysticHymnVersion: 4.15.1

Not user-friendlyUpdating. Still one star. App isn’t functioning properly and help in ineffective. Trying to take a picture of my vaccine card because my first two doses are missing from the record. Which is slightly absurd because they were provided by my employer so I have no clue why there is not a record in the system. However it won’t take a picture and help just sends me to the endless stream of phone tag of who’s responsibility this is not. Everything on this app takes 10 times longer than it did on the old one. So disappointed. And forget tracking your reward points… I can’t even track that she logged on for the day, much less keep up with all of the other ways of earning the points. I wish we had a choice about which app to use, because this one really isn’t cutting it..Pnut319Version: 4.15.1

Inacessible! Useless!This app is AI-based, and the AI is literally so bad. It makes nonsensical suggestions through its symptom checker. There is an option to have a telehealth visit, but this app makes it so extremely difficult and complex - asking a million questions. It hangs up whenever you try to photograph your ID as requested in order to see a clinician. If I am trying to access 24-7 care, then this is an urgent appointment. Ain’t nobody got time for an hour of paperwork with a horrid chatbot in this situation. It’s also so difficult to navigate for the finding care function and honestly doesn’t seem to work right. I have PPO coverage, and according to this app, less than one-third of the providers showing up on the full website are in-network providers. I mean, give it a rest with the AI, Anthem, and get something useful instead..Katherina MarieVersion: 7.3.1

This app never works and always locks me out and you have to call a hotline to fix it.Literally I’ve had to call their hotline so many times and get new passwords because even with two factor login I just get a “we encountered a problem” message and it usually only works for like one login after I wait on their hotline etc and then the next day it’s the same story. There is no explanation and I keep getting locked out. They always changed my password and even the correct one doesn’t work. How can I pay my bill because by the way their website is also garbage and just looks like an html error page from geo cities in 1997. At least there should be an online way to reset but no it’s just a phone number and you get to be on hold and then it never works anyway. I don’t even see how it’s possible for it to be this bad..SheepiegirlieVersion: 2.8.0

Questionable ethicsBefore you sign up for Anthem-doing your homework is absolutely crucial. I checked my doctors, lab work, and specific prescriptions to make sure everything would be covered. The app is slow-if it even works, the information is either incorrect or not even there…and the customer service-WHAT CUSTOMER SERVICE? I have tried over a month unsuccessfully to get a medication from a mail order which Anthem suggests for maintenance meds. How in the world do they expect disabled or older clients to navigate an app that doesn’t work or even have up to date info. I have spent better than 5 hours in a month on this. Customer service is a joke. The wait times are beyond ridiculous, endlessly transferring to repeated individuals who can’t assist you. How is this possible? I’m going back to Humana next year..First TiggerVersion: 7.6.0

No way the 5-star reviews are legitSomeone referred to this app’s 5-star reviews as “astroturfing.” I wasn’t familiar with the term, the definition seems very applicable to this app. There is no way this app could have received so many legitimate 5-star ratings right out of the gate (many of which were curiously grouped largely during the period from Aug 30 to Sept 3). Then the tone changes during Oct-Dec where 1-star ratings are much more common than any others. Was this app even beta-tested? The standard response from the developers is “we will continue to release upgrades frequently to provide users with an even more robust and enjoyable user experience” followed by “please provide us with specific examples of problems you experienced so that we can address them.” That really should not be necessary. Users should not be forced to serve as beta-testers; that should be done pre-release..ClelldeaverVersion: 1.0.12

Sleep and step tracking doesn’t always syncOverall app is lacking, coming from the Engage app which was much more intuitive and user friendly. Sydney Health app doesn’t always sync with my Apple Health data (steps and Sleep time). It always misses 2 days of a seven day week. Yes, I do log in every day to the app and it will show “no data” for my steps and sleep, even thought my Apple Health data has my steps and sleep time. I always click on the refresh button but that doesn’t change the result, it remains “no data”. Must be bad coding. This issue has been happening since I started using the app months ago. Since this seems to be a syncing issue with the app, maybe let users manually input their daily steps and sleep time since your app doesn’t seem to work/sync consistently with Apple Health..ElvisPrezVersion: 4.7.0

Dr is not worth seeing worst visit everI am 48 years old and this is not the first time I have ever been sick. This dr did not help me at all- I gave her my symptoms not all of them as she was too busy looking over text books. I know what I have going on with me and it is not Inner Ear. I will never use this service again unless it is the end of the world - when I get pneumonia it will be because this dr didn’t treat me. She never asked if I was wheezing — only if I. Had shortness of breath. I have been sick for over 2 weeks and have had fever and am getting worse and this was just a waste of time and money and a very poor service ! Worst teledoc experience of my life and I assure you if she had what I have she would take antibiotics which she refused to give me. Again worst experience ever and I don’t recommend!!!!!!.Mama bird 747Version: 6.2.1

Trash app 90% of the timeOk the idea of this app is great: all of your health insurance related stuff in one place. The execution is horrible though. It’s not even a confusing UI or convoluted menus, 9 times out of 10 when I open this app to try to do something it’s broken or there are bugs that prevent me from accessing most of the features. Right now I can’t even click a link to access pharmacy information, it just displays an error message. It’s also very slow to load and the find care search is confusing and finicky. High schoolers can build apps that work more smoothly than this piece of trash and I’m insulted that I have to pay $300+ a month for insurance and they can’t even build a basic app portal..PermanentdaylightVersion: 5.9.1

Terrible since the updateI have had so much trouble with the pharmacy section of the app since the latest update. It has lost prescriptions, won’t let me refill medications (even though there are refills available), and disconnected my previous card that was connected to the system to make automatic payments to the mail away pharmacy that we have to use or else pay higher prices. It says to call to refill, so I call, but the phone line encourages to use the app (which doesn’t work). The automated system doesn’t work, then they’re “experiencing higher than average call volume” and wait times are ridiculous. This app used to make things easier, but it’s a disaster now. I’m missing doses of necessary medication due to your faulty app. Please fix it!.Elysianfields13Version: 7.5.2

A sick jokeOpens to a lovely black screen to show off the OLED display. Doesn’t do anything else. I guess it’s good it’s free. Update: After multiple uninstalls and reinstalls and reboots, I was able to run the app. I log in using a text verification. I signed up with my account using my email. The app now tells me I can’t a receive text or email notifications because you don’t have me email of phone number and I have to contact my administrator to add it. How did I sign up and sign in with no email or phone number? So I tried to close the app and reopen it. Now it says there’s an error with my account and the “Sign in” button no longer works. What kind of sick joke is this app? After more attempts, I was able to sign in and add my phone number and email. Still leaving a 1 star because wow is this app broken..Linear_circleVersion: 4.1.1

Does this app do anything helpful?So I wanted to find a clinic near me. I type in “find a provider near me,” and I receive a message I do not have access to provider finder. I literally cannot find in and out of network providers in the app. I then clicked the “Care & Cost” finder option that it provided. That option, does nothing, and the option list came up again. I hit Care & Cost another three times with nothing changing. So finally, just for fun, I hit the COVID-19 banner at the top. Corona is typed into Sydney, and she replies, “Not sure I got that. Ask me again.” I’m really not the type to leave reviews, but when your health insurance app can’t tell me about something you made a banner at the top, that’s an issue that needs fixing NOW. (Also I should be able to find providers, but maybe that’s just a me issue.).NeomikinVersion: 2.5.2

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