All Out Studio Customer Service

I’m three weeks into going to the gym consistently with my 21-year-old son, who’s in school for an electrical apprenticeship, and All Out Studio by Gerren Liles has been an absolute godsend. I’m grateful for my son and his motivation. I’ve had this app on my phone for years, used it a couple of times, but honestly hadn’t used it in years. I’m so glad it was still there. The upper-body workouts with Gerren are exactly right for me—focused, efficient, and about 15 minutes long. I pair that with 45 minutes on the bike, and I’m done. One hour total. No wasted time. No overthinking. That’s what I love most: I get a full workout done in an hour, and after just three weeks I genuinely feel better—stronger, more consistent, and motivated to keep going.

This app has allowed me to have the “gym” at home during the pandemic. I am also a person who would rather exercise at home (which I do 5-7 days/week), because I don’t have to go anywhere but my living room to do so! I like the variety of sources from which the workouts come, love that I have low impact choices, the fact that varied experts are crafting these programs, and the workout guides that accompany them are extremely helpful. Some workout guides have tons of info and are a great bonus. New choices are added, not with great frequency, but enough to assist someone in changing things up. My adult son recently praised me saying that I was in the best shape he’s ever seen me in making me really grateful I made this choice! I would recommend this app and have to quite a few people who have asked what I am doing to improve my health and physical shape.

No joke this app has changed my life. Before All Out I had no motivation to make healthy choices and no excitement to drive positive change for myself. I was slumped on my couch housing sourdough pretzels and pop and watching episode after episode of Say Yes to the Dress. Rock bottom. A friend recommended All Out because they knew gym memberships intimidated me and wanted to suggest something flexible and accessible. All Out has reversed my outlook. The workouts are scaleable, challenging, and adaptable. The training is precise and instructive. The UI is smooth and intuitive. The production is amazing and professional and there’s enough variety to keep me engaged and active past the point of New Year’s Resolution. An essential app for anyone looking to make a change today!

I’ve always enjoyed a wide range of exercise: aeorobics (80s), running, tennis, weight-lifting, yoga, stairs, swimming... the stuff that is now called cross-training and functional fitness. I love this app because of the variety of exercises, fitness styles, and diversity of the coaches. There is something for every day of the week and for lots of different users. That’s why I’ve recommended this app to so many friends. Even when I’m not being as consistent an exerciser as I’d like, I log in to the app and find something that fits the ticket.

This app has changed my outlook on fitness. It gathers the best instructors and organizes fun workouts that I can keep up with or modify as needed to make me feel strong and healthy. Recently, I had been getting bored of my routine workouts at home. My friend recommended this app to me because one of his favorite instructors is on it (try Gerren’s class!!), and I was instantly hooked. I recognized some of the trainers from Instagram and classes in NYC, and it is so awesome to be able to take their classes in my own home. Love this app, definitely recommend!!

After over a year of low motivation due to the Covid situation I was ready to take charge again but my body was in no shape at all. I signed up for the 30 day challenge and loved it so much I am doing another round of it. The 20 minutes four times a week fits perfect in with my triathlon training and busy work and kids schedule. Videos are well made and the Coach is clear and explain very detailed the form and exercise motion. Highly recommend!

I have been a gym member off and on for years. I have also worked with personal trainers off and on while a gym member. I was never pushed to my limits as I have been by some of the programs on AO. The cost compared to a gym membership is ridiculously inexpensive and the number of programs is sufficiently vast, that no matter your level of fitness, or availability of equipment there are programs for you! You are accountable to you, which makes the programs that much better! Obviously, I very highly this to you!

After years of being away from video workouts, I decided to give this series a try. I specifically wanted workouts for runners, and the individualized plans for different goals are nice. I’m reserving a star because I’m not sure how often often new workouts cycle in. The danger of any video workout is boredom, so we’ll see how long this app is relevant.

All Out Studio is super well done from a user experience stand point, and has really high quality fitness tutorials from professional instructors that I trust. I love that they are always adding new content, and cater to both the male and female audience so my husband and I can both use it. Also, the price point is extremely reasonable compared to other fitness apps I’ve seen. I highly recommend.

I never thought i could follow an exercise class on a screen but decided I’d give it a try. I now do them everyday. The variety of trainers and difficulty levels allows me to choose depending on the mood. I have up my level of fitness since I began. And, I also lost a few ponds along the way. Thanks Men’s Health!

I do this workout a couple times a year as a supplement my normal workout routine. Great for shoulder stability and overall strength. Comes in handy when in the road as well as the workouts are only 30 minutes and can be done anywhere with the equipment on hand.

I’ve tried different programs and never been able to keep up. The trainers acknowledge that everyone come at their own pace based on their strength and endurance levels. I feel at home learning new things and increasing my muscle and endurance levels. Definitely worth every dollar!

I usually only have 20-30 minutes a day that I can spare working out. I prefer to work out from my apartment gym to save on commute time. This app has the best trainers and videos to target the exact muscle I want to work out. Highly recommended and very affordable compared to the other fitness apps!

I have really enjoyed this app for the last six months and look forward seeing what additional content is out there now that I have a base of strength, increased mobility, and fitness overall. A great variety of workouts and instructors.

Love the variety of strength workouts that I can easily incorporate into my race training schedule. They can be completed in little time with minimal to no equipment and I can do them right from my phone. Also love the yoga workouts for recovery.

My husband and I love this app so much. We use it every day. There is so much variety that it keeps our workouts interesting and exciting! Also love how most programs also include a monthly workout schedule to follow along. This app rocks!

I use this app to workout everyday and I absolutely love it! I have recommended it to all my friends as an amazing option to workout from home or on vacation or when you want to mix it up at the gym. I love the variety and the intensity, this really works!!

The workouts on this app are effective. I appreciate the variety of the workouts as well as the ability to zero in on specific goals. The video library is impressive. Also amazing value - $59 for a year of varied programming is a steal. App works very well for me, no issues here.

I purchased AO at the start of the pandemic and my gym closed. AO kept me active and has challenged me with a great variety of workouts. In fact my workouts are more intense, balanced and focused than my time at the gym. I’d like to see the instructors and some new material to keep the variety interesting

Super helpful workout videos that actually motivate me to want to get up and exercise. The trainers explain everything so well that I actually feel like I am getting a sweat on and toning correctly. The app itself is easy to use and navigate, no complaints at all!

Many fitness app are computer programs that tell you what exercises to do. This app is full of full videos with professional coach helping you through it.

I’ve been a fitness app user for the last 3 years, and ALL OUT STUDIO app has been by far the best training app. The excersices and coaches are great. The only BUT would BE that’s missing a stretch and meditation sections I give a 10 star rating on excersices

Since i subscribed for this app I’ve shed 7 pounds and feel better about myself. There’s so much value in these exercises and the maker obviously thought long and hard about how to make its users lives great again. Five star!

One of the best apps on the market. Great Variety of workouts. Most of them very intense in less than 30 minutes. The instructors are very engaging and keep us motivated. Keep adding more workouts and I’ll be here for good!

The Men’s Health workouts on this are top notch. Super impressed with New Rules of Muscle. It’s great to have a no frills workout app with awesome trainers. You don’t need all the bells and whistles, I just want killer workout programs. Can’t recommend this enough. (Side note: can bench 2x since completing new rules).

Lots of versatility with little to no equipment. The most recent update is much more user-friendly and the search function helps find workouts quicker and easier

Works great on phone, AppleTV, and desktop web browser.

Have done all the Superhero Shred videos twice now and getting amazing results. These workouts are no joke. Love MH and glad to finally have an app for all the videos. Next up: Riptensity. Gonna go all out.

I love this! As a dad of 2 young girls with little time, these are great and really give me a good challenge. Awesome workouts that get the heart pumping and the muscles working.

I just tried this app and I tried multiple exercises and this is the best assortment of exercises I have ever experienced. I would highly recommend it to anybody who is really into fitness.

Trainers keep me going and motivate me to push myself. I also like that though they do not know me personally they give advice so as not to injury myself during the workouts

Don’t get these bad reviews. Been using this app for a while and am always able to access the videos. Great instructors. Hope they add new videos soon!

This app is really helping me meet my fitness goals. Excellent trainers, content, and motivation. Very happy with my purchase, now in my second year. Learning a lot and feeling great! Thanks.

Easy to use, great workouts, affordable

Zero support. I emailed on their app to ask a question and never got an answer. The questiom was from what I read about a PDF for directions for the 30 day challenge and now it is gone from the app. Hmm, seems that they can take off the directions, but can not answer a customer's question... I tried the 30 day challenge. The instructor seemed nice enough, but she did not give any alternatives for those like me who could not do some of the exercises. She also wobbled on some of the exercises almost falling not holding onto something like she probably should have. I literally had to search online for 4 exercises for alternatives so I could complete the workout. Some of the exercises were great and I felt challenged doing them so this workout so far is not a complete miss. I hope the next videos for the 30 day challenge are better. I will watch the videos first and look up alternatives if I feel I am unable to complete them.

The good: There are a lot of different types of programs and workouts to choose from to suit your needs or moods. From body weight to dumbbells to yoga there’s a lot to offer and they’re easy to navigate. The bad: you won’t know what equipment you’ll need until you select the specific workout. Bench, loop bands, lacrosse balls, foam rollers, boxes, pull up bars, etc. some aren’t difficult to obtain but most home exercisers don’t use much, if any equipment at all. The ugly: There’s only an air drop feature that only works on a tv with casting ability built in. If you have an external chromecast you’re out of luck. This is an almost inexcusable feature to leave out in 2020. There’s no 10, 20, or 30 second skip ahead feature. If it’s a workout you’ve done a few times you don’t want to hear to intro again.

The exercise routines are well put together and easy to understand. My question is there’s no guidance on how often to do each routine. For example I am currently doing the MA40, which is made up of nine videos and is supposed to be an eight week program. How often do I do each of the nine videos? Is it one video three times a week and then on to the next or do I mix them up? UPDATE: increased to 4 stars. The developer replied and sent me a PDF of the training guide for MA40. Great customer service. Update 2: Back down to three stars. Video number 6 and video number 8 in the MA40 program are the same. Video number eight is supposed to be ","the move session but instead it is video number 6 "the muscle maker.". There is no "the move session" video.

Workouts on this app are limited but are great but the technical issues and customer service is awful. Twice the same issue came up. After subscribing for a month it worked for a bit then suddenly one day it got stuck on the subscription page! I would hit the “subscribe” button and sure enough it said I was subscribed already but still I was locked out! I contacted customer service and it was resolved within a couple days, great! Then...the issue happened again! But this time it was weeks of back and forth between customer service, the issue was never resolved and I wasted an entire month of not being able to access the workouts. I had to cancel my subscription and they never got back to me, the last thing they said was “they were working on it” after a couple weeks of no follow up, I knew I had to give up. Great idea for app but what an awful working system. I had no idea how the issue was fixed so quickly the first time and was such a hassle the second time. I gave them the same info both times! Beware of this app.

Had the same problem as many here. Paid for the app, received a receipt in my email but cannot play the videos. Just get a page telling me to subscribe. Tried to open ticket within app. First response was 3 days later with automated response saying I had been contacted and my case would be closed with no response in 48 hours. I never received an initial response. Responded back re-explaining the issue. Nothing but the same auto-responses. Had high hopes for this. My brother recommended the app and I have seen these guys instagrams, that really sold it. Would give 0 stars but it’s not an option. Now for the challenge of getting a refund.

I belong to the men’s health MVP membership, which includes access to all out. Unfortunately, I’m completely unable to sign into the all out app as they will not send me a sign in link based on my email, which is the same email used for the men’s health MVP membership. Sent them multiple days of service requests emails with absolutely no response. Completely fed up and would like to cancel my MVP membership, but can’t seem to find anyone to respond on both this app and through men’s health. Be aware, you may have issues and have no access to any service to get it fixed.

I’m an annual subscriber and I baffled as to why the full program guide isn’t a full program guide. It gives Monday-Friday work outs which seem to coincide with the 1st 5 videos but what do videos 6-10 coincide with? Also there is no explanation as to wether to do workouts 1-5 in week 1 and 6-10 in week 2 and then back to workouts 1-5. Things could be a lot more clear. As a paying subscriber I would hope for more clarity!

The variety and quality of the programs are great but it would be nice to have an idea of the equipment needed for each workout prior to starting as well as an idea of the weights being used. Additionally integration with Apple Health app would be great too. finally, a log of some sort to track your previous workouts, weights and reps wound be ideal.

The “free trial” is a complete lie. Don’t click the 7 day free trial, it’s not free, you will be charged and stuck so definitely don’t choose annual if you are wanting to just try it out and see if you like it. I wouldn’t spend the 60 dollars on this app for the annual but because it said free trial I did decide to give it a shot. Pretty deceiving for sure. Now I’m stuck with a useless app for me for the next year. Total garbage and unfortunately it’s my fault for trusting a company that will make you believe you can actually try a product before purchasing.

The video library is pretty solid, the price of $59 for a year is great, and I know it's new, but a couple great suggestions: The PDF version thats in the app - it's not downloadable, it would makes sense to have this for offline viewing for when you're in the gym and don't want to be staring at your phone the entire time Diet plan that accompanies the routine. Is there a diet plan for each routine? If so, it would make sense to include it on the app. Apple health integration. It would be amazing if the workouts could be synced to apple health for those of us apple watch users.

Did one workout with this app and it was great. Then the next day, couldn’t get back in. It has been stuck on the subscription screen for over a week. I’ve canceled my subscription, deleted the app, created a new login on their website. Nothing. I contacted support and didn’t even get a response. It’s too bad because this is a great app and has a ton of great content in it.

Update: customer service will communicate through email, but they have no idea how to help fix the problem. This is a very poorly made app. Not sure who was in charge of this one. I’m going down to one star for this current version. I’m subscribed, but the Apple TV app will not work. Wants me to subscribe, then tells me I’m already subscribed, then wants me to subscribe. I get an error when I try restoring my purchase. Sub-par programming. Pretty frustrating.

I have tried every which way to cancel this subscription via app and website. No way to do so. No way to contact anyone for support, just generic FAQ’s that take me right back to the same old instructions that don’t work. There is no contact email o lot chat that I can find. And it doesn’t recognize my email address to try to login on the website. Very vague!

I downloaded this app through an ad in a Runner’s World email. I was supposed to get a 7 day free trial and a discounted subscription rate. Not only was I billed immediately, I was billed at the full rate ... and I cannot even get to the workouts. I login, click on a workout, then I get the login screen again ... and again ... and again. I have yet to even access a workout. Will be cancelling my subscription.

Just an FYI this app debits your account at the start of the free trial, but leaves the charge pending. But it does deduct from your available balance at least at my bank. Just be aware. Also, I am unable to use the app as the app gives me an error when clicking on any workout. Asked me to subscribe even though they have charged me and restoring the purchase brings an error also. Buyer beware!

I have only been able to get this app to load once and when it did finally load it wouldn’t play anything. Every other time I try to open it I keep getting the error that it failed to load and try again later. I’ve deleted and re-downloaded twice. The only thing that worked once was to restart my phone, which I shouldn’t have to do.

App updated or something and dropped my account. I have an active subscription that was paid for. It didn’t even recognize my email when I tried to log in. Reliability being near zero, I’m going to find software that works. Deleting subscription. My wife couldn’t even make the app work with her account when she attempted the free trial week. Fool me twice...