HGTV Magazine US Customer Service

The app changes have ruined my experience of the magazine! It's awful. The presentation is different, the pages load slowly, and the ad pages are so touchy that I have to concentrate on how I touch the screen or the ad opens and won't go back! I've had to delete the app and reload it more than once. I'm seriously thinking of going back to the print version. From reading many of the other reviews, it's not just me hating this app and wondering what in the world they were thinking! I've written to the magazine, along with Good Housekeeping and I'm so frustrated with that process I've thought about cancelling both subscriptions! Hope they go back to the "old" version. Thank goodness Redbook app hasn't been "updated". Don't!

I been reading hgtv magazine for a long time I love it makes me happy when I get it in the mail each moth like crazy times like this dring the coved 19 out bears to sit down after a long week of busy school I just enjoyed hgtv magazines looking at them when I get my issues of hgtv magazine geart job hgtv magazine for keeping all of the hgtv loves out there in the would I love hgtv magazine soo much I will have to give this hgtv magazine a 100/ out of 100 ❤️

When I first started using this app it was buggy and difficult. Now a year later, I absolutely love it over the physical copy! I use the favorite button to star ideas for later. No more to tearing out a page just to lose it! I am also a fan of the hyperlinks for all the products they feature - no need to google them later to purchase!

I love this magazine. It certainly gives me many good ideas and how to's. Love the network and feel like you know all the designers personally. Thanks and being able to download to my iPad, I can bring it with me to read anywhere!

I’ve downloaded each issue for several years. When I go to Dr. Office or other appointments, I drop my mini iPad in my purse and enjoy a germ free HGTV.

This app used to work great. Now it constantly glitches. You can’t move between pages, it crashes, opening contents closes the magazine. Half the time I can’t get passed the cover.

Ty you have given me great ideas for home decorations n I’m deeply thankful for your service!!! Keep up the good work!!!

It is Dec 31 and no January issue yet. Ugh!

I love love love this magazine.

⭐️⭐️⭐️⭐️⭐️

There are many magazines (& websites) that show beautiful pictures of decorating ideas. When I see these fabulous photos, I think, "I want to capture that look!" The only problem is I have no clue where furniture, accessories, paints, etc. came from. I appreciate that this magazine give me great ideas and also directs on how to recreate that "look". Some people might consider this one big advertisement but I promise you, it like having an interior decorator without paying for one. Good job HGTV!

LOVE the articles! The magazine itself is amazing, full of really useful and neat DIY projects, steals, etc. The iPad app however could use some tweaks. First time accessing a new issue doesn't take you to the first page, but rather to the middle of the magazine. (I didn't even realize I missed out on the first 30 pages until a friend started talking about an article I apparently missed). You have to physically drag a finger from right to left to turn the oage. Tapping the upper right hand corner also makes you jump to random pages. Please please please fix these to better mimic the reading experience!!

I cannot open my subscription asked for support long delay in reply and not helpful, wrote for help again to date no reply. Please cancel my subscription tried to cancel not going through. Help?

One of my favourite magazines

Hi - I am unable to download the Jan/Feb issue. It keeps asking me to "buy" the issue. I have an annual subscription through Itunes. I deleted the app, and reinstalled it, but it still won't work. I notice that there was an update last night, but unfortunately it still did not rectify the problem. Any suggestions? Thank you!

Love, love this magazine!! Filled with great ideas!!!!!

I enjoy reading the print magazine, so I'm thinking that reading it on my iPad will be fabulous, and a space saver.

Nice layout with good tips. Pages of advertisements seem odd on screen but I get it.

This magazine is fantastic. Very interactive. Great articles on the stars of HGTV. Love it!!

I only scrolled a few pages and I have already have found and read several great tips, thanks

Just maybe you don't know but since I got the 8.1 Apple version, I can't open my HGTV and House Beautiful. I don't have problem with my other subscriptions. Thanks!

Very convenient!!!!

I love the hgtv network, so subscribing to the monthly magazines just made sense . If you are looking for quick, inexpensive ways to update your home this magazine is full of ideas to have your home looking great on a dime.

I updated and now it won't open on my ipad. I checked my settings and everything is correct. It's disappointing since I recently spent $20 on a years subscription!

I like having digital copies of HGTV and I love being able to click on a product and ZOOM to the website. Downloading issues to read offline in my downtime is fast and easy. Unfortunately, there is no way to bookmark a page you want to refer back to. The software has all sorts of weird ways to try to save something you see in the app ( like a pair of scissors for “clipping” from a page or links to save it elsewhere in a limited manner), but those are just awkward and way too many steps. And it means saving stuff elsewhere (and I will never remember to look at it again). A simple bookmark, like when I read digital books, would just be easier. I find myself reading the magazine more often through my library’s app instead because I can bookmark pages. That just works better for me and it’s easier. One touch on the upper right hand corner and it’s done. They have a bookmark menu for the item you’re reading and it’s great for quick reference. Please institute bookmarks!

If I could give a lower star than 1, I would! I've read every copy of HGTV Mag since its inception and am disgusted by the recent update! I've contacted the editor and publishers at Hearst along with the "tech support" for the app to express my disgust and frustration. If there's no fix, I intend to request a refund. The menu not going away and the ugly black box around the pages has turned a relaxing pastime into a waste of money because I don't even like looking at the pages! The only reason I haven't deleted the app and complained to Apple is because I'm hoping that with the complaints on here now, someone will actually fix the problems and get the magazine back to normal!

Every time there is an app update, I lose everything. Now, not only have I lost all past issues and it wants me to subscribe all over again, it also doesn’t recognize my email and there is no way to say reset password etc. I have been a subscriber to HGTV magazine since inception and I switched to the digital because I had so many post office problems with delivery. However I am ready to either cancel altogether if I could find out how to do it!!!!! There must be a better way! Too many good apps out there to think this is the best they can do..

I continuously have problems with this app. I write to the developers they give me a recommendation which does not work, and they never tell me what is wrong. Right now I cannot access my magazine, because when I click on it all that comes up is a blank page with boxes and little blue question marks inside. I have been trying to get this issue resolved for months. Yep you heard me months. And this happens all the time it happens every year. Something goes wrong with this app. I’m done.

I hate the update. Not all of the articles and pictures will load so it is impossible to see content which is referenced in the text. In addition, the whole app is buggy and laggy now. Changing pages is not smooth and if I get impatient because the pages won't turn, often I will accidentally open an advertisement menu which then refuses to close unless I completely close the app. I am extremely unhappy and considering canceling my digital subscription. Save yourself some money and buy a print subscription!

Don't get involved with this. Buy it on the newsstand! After several years of subcribing I decided to take a break for a while and I have been trying for over a year to cancel this subscription and it just keeps showing up. I've tried canceling online and by calling Hearst Inc. and I've been assured that I'm cancelled then it shows up on my bill again. This is a nightmare and I regret the day I subscribed. I see the magazine everywhere, it would have been so easy to purchase a copy occasionally and not get stuck in this twilight zone.

I just came back to the after about a year. Have to unlock an issue before you can leave a bookmark (how is that done, by the way?), no list of issues owned - have to scroll through everything to which ones say ‘available offline’. This makes it almost worth it taking up space on bookshelves or magazine racks & going back to the physical issues. Please fix the app & put it back the way it was. I have no idea how to find the bookmarks on my older issues from before the update.

They took away all of the great functionality that used to exist. Especially disappointing is the removal of the ability to pinch and zoom. No longer can I read ANY small print nor zoom in to see those special details in the images. Bad for advertisers and readers, especially for a magazine that is all about the visual experience. Shame on you HGTV Magazine. I will not renew my subscription.

I have had nothing but problems with the digital content. The issues I have already paid for are now requiring me to pay to access the content. Customer service is terrible. I have not been able to find a phone number to contact them, and the back and forth emailing has gotten me nowhere. Very frustrated.

I would love this more if I received my copies in the mail. Where the online is nice being older when a copy doesn’t come to my house why am I not being sent that copy again?

The black boxes at the top and bottom of each page have reduced the readable portion of each page to an unacceptable extent. They serve zero purpose except to frustrate. Furthermore, updating my iPad Air 2 has resulted in an app that doesn’t work — again. The cover opens and that is it. Am I supposed to dump and reinstall again? I’m getting ready to cancel and dump for good.

I love this magazine, but the digital edition went so far downhill when MAZ took it over. It's not user friendly, the magazine is always our on shelves before it shows up in the app, and the layout of the app is not as fun to read as it used to be. When my subscription is up, I won't renew but may go back to just the paper copy if I still want te magazine.

The latest update has ruined this app for me! I had a one year subscription and every single issue purchased before this app. Now I have none of the magazines and no way to restore my purchases! The overall layout was ruined too and impossible to view without bugs and crashing! Subscription cancelled!

I love the magazine but the app has a lot of issues. I often have to remove it and download it again and again but even then it has many glitches preventing viewing of the content.

I ordered hard copy but only getting online version which I can’t read. Old , almost 70, and very computer literate but can’t read HGTV online. Please stop my online account and send me hard copy ASAP. Thank you.

This is a terrible app with even worse customer service. Wants a password but has no option to reset it. Unable to access the magazine and can’t find anyone who is willing to help at customer service. Will take my & elsewhere.

I feel like half the magazine is missing. I will be cancelling my years long digital subscription because I cannot read this. Its now mid-Sept and nothing has improved with this format. And Country Living Magazine is just as bad. Its not Powered by Maz, its Ruined by Maz. I cancelled both subscriptions.

The update. You now flip the reader out to a web site which makes it impossible to return to the magazine. I have read this magazine from the very beginning and it use to worked perfectly. This is now a mess! Done with it and I will not renew.

I paid for a years subscription for both digital and actual magazine. Update caused me to LOOSE EVERYTHING 😡. And wants me to pay for things I already paid for!! Now I have nothing to review in my phone and I can't even get to contact information or FAQs. What a HORRIBLE UPDATE!!!!!!!!!

I love HGTV magazine but this app is super buggy and I can’t access all of the content in the magazine. I bought a year subscription and it has been a headache. MAZ magazine doesn’t feel the need to fix their app to make sure it works. Waste of money!!!

It's is difficult to read the small print now. Why would you take such a valuable feature away from your app? I will cancel if there isn't a correction update forth coming.

It is difficult to load pictures

It has been a year fix it back already please you fixed something that wasn’t broken and know one likes it.

I can not log in after many times. I have contacted customer service many times and have not resolved the problem.

I haven't been able to access this mag in two months. Says my subscription is still active so what else can I do? If I can figure out how to cancel I'm ready. SO disappointing.

I lost all my previously paid subscription magazine and cannot get any new months in current subscription unless I pay for each.

I had a subscription and articles I wanted to go back to. Now I can’t access my archived issues. What was the point of archiving them? Useless app now. Deleted from my iPad.

Everything everyone else has said. I'm about to cancel my subscription if this isn't fixed soon. Ugh. It’s terrible.

Loved this magazine. I will cancel my subscription. I can't get rid of re-directed ads to get to the next page on my iPad. Waste of money. Poor use of digital technology.

I might as well cancel my subscription. This app "powered by maz" what the hell have you done? Did no one look at the update? You ruined reading HGTV magazine on my ipad. I wont be buying the paper edition.

Apparently HGTV subscribers are second rate since the print version is available in stores before we receive it here.

Can’t open any 2018 issue. On the latest iOS and the app is up to date so what gives

This is the worst!

Can’t swipe through magazine. It’s stuck on the cover! Waste of time!

The app is a LOT slower than other APS. It is so slow that it is useless. Do NOT pay for this.

I I have been a subscriber r for years n can not access mag on my phone!!!!!!

Articles were terrific, but way tooo many ads

App locks you out of magazines before your subscription expires.

I just downloaded this app thinking I'd get information about the shows and the various hosts, as well as good articles on related content. What I got was nothing but prompts asking me to subscribe. If I wanted to do that I would have done so directly and wouldn't have bothered getting an app!! Waste of 30 seconds of my life. DELETE.

Just give me back my money and I will go to the store and by a print copy.