Amazon Care Customer Service

Amazon Care Positive Reviews

Wonderful professionals who treat you wellI have used this app a couple times over the past 4 months and been really pleased. The app functionality is fine but the medical professionals are fantastic, kind, professional folks! I am treated very kindly, spoken to with respect, listened to as if I know my own body and can articulate symptoms and then given information and options to proceed with respect of my ability to make choices that best suit my life. I know these seem basic but that is unfortunately it the case in other places (telemedicine or in person healthcare is a crapshoot, especially for women these days) and it’s been nice to have an option that feels so refreshing in terms of kindness and respect along with competence. Thanks for being awesome providers!.Zombiefarmer extrordinaireVersion: 22.8.4

Saved my visit to urgent careNeeded immediate assistance for my toe injury during off hours, got connected to doctor in few seconds through a seamless experience. She was quickly able to diagnose the problem over video call and recommend treatment. Entire visit was done in few minutes. Which was satisfying and surprisingly faster than even requesting cab to take me to urgent care or getting triaged for in person visit..JatinkvVersion: 21.2.2

WOWWho says house calls are a thing of the past?! Super convenient and friendly, I got connected to a doctor in no time and he was very attentive and caring. In about 45 minutes a nurse showed up at my house to do the testing he ordered and I found out I had the flu in and not COVID in about 5 minutes. They sent in tamiflu for me and my wife picked it up on her way home from work. I didn’t even have to leave my living room!!!!.THE ThundergunVersion: 22.3.1

PLEASE DONT STOP SERVICE!!!I love this service. The level of customer care is amazing! I get time with a doctor at my convenience and it doesn’t feel like I’m rush through in 10min. I love that it gives you an estimated wait time and holds true to that time. It makes me feel like my time is also valued. I LOVE that the doctor take the time to really explain everything to me and talk about next steps..Ssheedy156Version: 22.8.3

Sinus infectionI had such a great experience with this today! My kids are sick and got me sick, and I’ve had a sinus infection for 10 days I couldn’t kick with alternative methods. This was so fast to schedule, got to take it in between work calls, was a fast visit and I actually got tips I haven’t gotten before from my own doctors that aren’t just medication-based. Highly recommended!.Anna&FamVersion: 21.11

Awesome and Amazing AppThis is such a nice and convenient app. I was able to schedule the visit in 5 minutes. Doctor was nice and she explained us the issue and possible cause. I did this visit at Friday night without even stepping out. Love this app. This app saved my couple of hours and able to get care within minutes.VP NYCVersion: 22.1.1

This is game-changingly good.I typically avoid doctors, but not because I'm scared of them, because I'm scared of spending 45 minutes in a waiting room and five minutes with an actual care provider. This inverts the whole process where waiting is practically *none*, and the doctors really take time to talk to you. I'm a total convert..SilasMamaVersion: 21.3.7

Quick, friendly, and exactly what I neededBest medical visit experience I’ve ever had. Was connected with a professional within five minutes. Never had to leave my house. Pick up the prescription at a local pharmacy. I never write reviews but this was literally a life changing experience.FgyunbfVersion: 22.1.1

Easy To UseGreat app and easy to use, but I wish there was an option to choose the gender of the Clinician we speak with because some of us have issues talking to opposite gender due to past issues such as abuse, trauma and just in general, just thought I’d throw that out there..Rose_TattooVersion: 22.1.1

Great Service -This is awesome!! We waited 8 hrs for someone to call us back from our local Dr office and we are still waiting for a follow up call. This service is so convenient and the nurse we spoke with was very knowledgeable and compassionate. Will definitely use again!.HallipatVersion: 22.6

Easy and ThoroughThe interface was seamless. The nurse practitioner was knowledgeable and ask probing questions to understand my situation even though it seems straightforward from the get-go. Much better than waiting in line or driving to a care facility!.Ryan DevoVersion: 20.12.1

It’s sad to see this endsThis is really the best experience I’ve ever had with primary care with shockingly low cost compared to my past experience. It’s really sad to see the service got stopped..不开心9927Version: 22.8.4

Extremely helpful!I have to say this is the most helpful app I have ever use. Saved a tons of time and pain for me since the delivery is fast and I don’t have to go out to see a doctor. I really like it.这个实在不好用，胜就胜在内容好Version: 21.6

FantasticSimply amazing. I was able to reach a specialist in a video call in 2 minutes, and get the prescription medicine delivered at my door step in under 2 hours. Also, you get a nice PDF copy of your visit with diagnosis and the prescription..BwkkVersion: 20.7.1

Instantaneous healthcareIt took 20 minutes from logging onto the app to being completely finished with my appointment which is unbelievable. no more stressing about addressing everyday/nuisance concerns. for a fraction of the time and money of going in person, i got quality medical care from my living room. i also didn’t have to find my own provider, make an appointment, or drive. this was easier than ordering takeout..ValeriedanielleVersion: 22.4

Amazing ServiceApp was easy to use, I was able to speak with a Nurse and Dr. In less then 30 minutes and got the prescription for the medication I needed..Jeanas22Version: 22.6

Great RNsI got a super nice and attentive nurse on video chat. She really took the time to address my symptoms and explain how being around someone with an illness doesn’t always spread that exact illness (depending on what it is)..SamSellsStuffVersion: 22.5

A Great AppThe first time I used this app I liked the fact that you can talk to a medical professional about your needs as well as get advice about your situation..Kronprinzen SpiceVersion: 21.12

On boarding was a breeze!Initial onboarding was incredibly easy. I was able to get medical attention within minutes of installing the app!.M oreyVersion: 22.4

Super fast, super easy!I would have had to wait 3 weeks to see my doctor but instead I got my prescription at 2am on a weeknights..Non HuntVersion: 22.2

PhenomenalEven though it took a while for them to contact me, due to low staffing on a Saturday, I was very pleased with the service!.Mjkc58Version: 21.12

Amazing Experience!I was connected to a nurse within 30 seconds and she answered all my questions and sent me a care plan. All free. 100% recommended..Kevin.A.KVersion: 21.7

Huge time saverSaved at least 2 hours of waiting and commuting time..AlgokeyVersion: 22.6

AmazingThis made my entire family’s life super easy, don’t have to stress for appointments and plan out visits. This made getting care super simple!.Bonzo0208Version: 21.9

Easy to Use, Nurse very helpfulThe Care Nurse was very helpful and being able to FaceTime Chat was helpful to show injury & get some answers..Oaktown WillVersion: 22.4

Extremely useful - especially with toddlersWe have a.ParanoidAndroid9999Version: 22.8.2

Amazing serviceI'm amazed, was attended within minutes by a medical expert and all from the comfort of my home! 100% recommended!.EliMar318Version: 22.5

Back pain consultation- great first experienceIt was awesome and re-assuring..I did not think I could get advice on muscular issues over the phone..good experience.PB2020backVersion: 20.10

Lovely CareI couldn’t believe my ears and my eyes. Easy, fast up to the point. A very rewarding experience. Thank you..GuerreiradoamazonasVersion: 22.6

SuperbIt’s amazing to doctor within 2 minutes, come to know about the problem..Sonu....123Version: 20.8

Great visitThe service was extremely well done..Ghg2021Version: 22.6

Such great care!This has been such a great experience. The physicians have wonderful, caring and detailed. Thank so much!.Ashnick06Version: 20.11

Efficient, Compassionate & not rushedQuick and took time to answer questions.Brad Jay 248Version: 20.12.1

Best thing everGot care when I needed and done in 30 mins! Awesome!!.NgprasadVersion: 21.8

FASTBeautiful user interface!.REDGSHOTSVersion: 22.3.1

WowIncredibly convenient and easy!.NinjakatbaxVersion: 22.3.1

FantasticThis service is absolutely fantastic. I am so impressed..ScaroweVersion: 20.4.2

Easy fast and good communicationLove this! Dr. Johnny G was great! Listened to me and asked lots of questions..Sramir15Version: 21.12

Excellent appThis is an excellent app that provides a valuable service for patients.AlkoalVersion: 20.10

Best service everGreat practitioners and so convenient.StinadeenVersion: 22.8.2

Really convienient and niceLot of value.Rochester studentVersion: 22.4

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 22.8.5

Amazon Care Negative Reviews

Technology failed us?I hope this feedback makes it to the right product owners to troubleshoot the issue (service was provided on 8/1/22): 1) in a case for Covid follow up, I was connected with a caring nurse. He was a pleasant individual, however I felt he was following up a workflow from Google to tell me what I should be doing? We spent 35mins to hear normal and I asked to speak with Physicians/MD. 2- loading and waiting to connect to physician, it took ~20mins and never connected and sudden drop! No one followed up with me afterward. No notes shared for connecting to physician for Covid positive case for a pregnant woman. 3- my toddler then got the symptom and I initiated a call with “pediatrician” few times. Never connected with an individual, kept loading and loading….Milani5Version: 22.7

Absolutely worthlessMy wife and children were covered under her health insurance, and when she lost that insurance, I tried having them added to my plan. After never receiving the requested call back, and having to make multiple phone calls, with multiple transfers I was assured that my family had been added. Now that my wife is again employed with better benefits, when I went to remove my family from my health care coverage, I find that they were never covered in the first place. It sickens me to know that should something have happened to one of them, how burdened we would have been. It sickens me that I have come to expect nothing less from this company..Hiward, David JVersion: 22.7

Unable to setup profileThe app has incorrect information on my profile (wrong birthday) and I’m unable to change it in the app. The only way to reach out to customer service is through a Mail link and you need to have the default iOS mail app in order to contact them, which I don’t have..AppendJaredVersion: 21.11

Different accounts for family membersThis way it’s difficult for setup account for each family member , my wife just moved to USA and so she does not have SSN . They didn’t help to create an account for her. I hate this app for lacking important features.SudhsskVersion: 21.12

Poor timing on app updatesLooking for results only to launch the app and find out I can’t retrieve them without updating the app. I don’t always have a strong connection and finding a good connection to update was a terrible experience.OpteminoVersion: 21.4.1

Open the appI was about to sign up, but it was asking for way too much information! I would rather not..Alx_0Version: 22.3.1

Worst service everHad to contact numerous times and my pharmacy still never got the prescriptions had to go to another care provider and pay for yet another visit just to get medicines I needed.Ikke*megVersion: 21.11

Can’t capture photo IDI have tried a thousand times to capture my photo ID and the app keeps saying “can’t detect photo ID”. Don’t know where to go from here..ArdeondiaVersion: 21.9

Money taking machineIt’s purpose is just to move you to a provider and take 10 dollars. No real care provided.MukulkbudaniaVersion: 21.12

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