MyHealthONE Customer Service

MyHealthONE Positive Reviews

Excellent ReferralI appreciate my referral to Dr Nudell recommending ‘He is the Best Gastrointerologist in the Tampa Bay Area.’ I was able to acquire an appointment with Loren Anderson, whom is Excellent! She reviewed my symptoms with detailed knowledge of my medical history reflecting her research and review before my appointment. Loren stepped out to discuss my case with Dr Nudell, then in a short time he entered with introduction and review of his diagnosis and tests to be scheduled in his office before recommended surgery that I knew I needed. Dr. Nudell is a top specialist who took time with me to discuss my options, explain what he prescribes to help me and give me total confidence in him as The Best..RossialVersion: 1.1.7

One True ThingI I have several doctors and each seems to have their own portal and very few use the portals to best advantage like sharing information if the share an zan app like Healow. So it remains a hard place to navigate information. But… My Health One is the two year summary of all my hospital, or urgent care visits. One place. Thank you very much for quieting the issues and making it easy to find dates and doctors. Also my appreciation toweekendCustomer Service Jody for walking me through the information and navigation..PennylnVersion: 1.0.31

Kindness that I received at Sunrise HospitalI just really wanted to say that’s from the time that I walked in to the main lobby was greeted by the Admit section At 5 30 Am with smiles and warm ness then was sent to the back post surgery waiting room and was greeted we a smile and a very warm welcome it there with so many smiles and so much kindness I also want to send a special thanks to both the nurses that attended me while I was there especially to Emily in recovery she was very kind very sweet I will always be very Grateful for the care I received 😇from everyone.MayaasiahmilanVersion: 1.0.27

Awesome!!!!!I love this app so simple and easy to use. It makes keeping all my health records so organized and easy to find right here on my app! And they even have a biometric log in option which im sorta a tech geek and i myslef thought that feature was awesome sauce! As well as i can see everything i need right with a click of a button!! Thank you for having such a easy user interface and i have not had one single issue with the app i run off of ios16 and love it.Fooliano8778Version: 1.1.10

So easy!!!I have given this Application 5 stars because of how user friendly, easy to navigate and a plethora of information. If I need to contact my physician or hospital this is the easy and quickest way possible. I can see test results, medical records, past and upcoming appointments, radiology reports. I can register only for pre-op and get discharge instructions if I lose the papers I receive being discharged from my facility..Irish*girlVersion: 1.0.13

Currently incomplete appI always appreciate info provided by medical record apps and have especially been grateful for this one while dealing with various aspects of our visits to JMS and Doctors Hospital. MYHEALTHONE can be confusing to navigate but functioned well enough until recently when doctors reports disappeared from the site. That may be a problem on the hospital side but it impacts our usage for updates to various insurance/disability agencies/ other doctors that we deal with. If the problem is on the app side, I do hope it is fixed soon..VidoscVersion: 1.0.24

Absolutely wonderful experience!1st visit to Medical City McKinney and would 100% recommend! I have a chronically I’ll child and the staff was phenomenal, from housekeeping, clerical, nursing and physicians we could not have had a better experience. Everyone listened and also explained the plan so very well. Hospital was also environmentally very well maintained. Great qualified staff and we will definitely come again if we ever need a hospital!.Hunnyb1Version: 1.0.31

Very handyI love that I can view my visit details, reports, and results. Did you know that you can also view some radiology and lab results as soon as they are available even while you are admitted in the hospital. You don’t need to wait till discharge. Even some inpatient provider notes are available in this app as soon as the are electronically signed by the provider..KucangzVersion: 1.3.0

UpdateGood morning, this update on the latest version of MyHealthONE, doesn’t seem to be working properly, after I did update, I still get the update pop screen over & over, deleted the app, upload it again & still update screen appears not letting me do nothing & of course not letting me in my chart! Can some 1 in IT fix this please, thank you!.Aventura HospVersion: 1.2.0

Interesting programI find this HealthOne app very easy and interesting to operate. I’m happy to know that I can find the results of my appointments or test in detail. I’m just learning how to use the program, however I find it to be very helpful viewing my results, still learning how to use it since I just signed up with the App. Thank you.Blessed and favorVersion: 1.1.3

TreatmentFront desk personnel were very polite and friendly. No waiting time. Dr listened to me re: health issues. She didn’t rush but took the time to address them and ordered an rx after examining me. To my surprise I was called today as a professional courtesy follow up. That has never happened. It was very nice to do that. Thank you all..Judy.golferVersion: 1.2.7

Not always “on”When the app works it is great. When it doesn’t, It really doesn’t. Lately it’s been Doesn’t. It takes forever to load, then after it is loaded it will tell me that I have no health records or can’t find my appointments. I have deleted and re-installed 3 times. I hate this app but this is where I can sometimes, if the goods are with me, get results from bone marrow biopsies and Dr reports. I’m using 5G wireless with “all the bars”..Vatican newsVersion: 1.1.3

Annual MamoChesterfield Imaging is a superior place to have your annual mano. The techs are very sensitive to your individual needs. I had high anxiety going to hospitals to have this test. I can actually say my visit to CI produced no anxiety. The results are immediately posted to MyHealthOne. This was the easiest test i have had this year. It was a very positive experience!.Bobbi 2019Version: 1.1.2

Very coolApp is pretty well made. You can message you doctors, see clinical results and a number of other helpful things. The app is used by a whole network of healthcare service providers so it’s a one stop shop to see results from family doctor visits or ER visits, etc. which is soooo helpful..Bachelor526274848Version: 1.0

Every timeIs a good hospital every time I’ve been there nurses and doctors very professional my daughter and grandkids were born there including my great granddaughter To all the staff from the janitors , kitchen, nurses..,all the way to the surgeons thank you for your patience and professionalism you doing an excellent job!.JusttowinVersion: 1.3.0

Fixed! Great App!Updating my previous review since they fixed the issues! Thanks for a quick fix! After the latest update I can’t get past the loading screen after choosing state and hospital. Up until recently it was working fine..IrlucidVersion: 1.0.3

Dr SizarDr. Sizar is a wonderful upcoming doctor. He is a great listener and tries very hard to make you feel comfortable. He also shows respect towards your opinions. He is also handsome and clean cut. I am happy that he is my doctor. No stress when I see him. May God continues to bless him in his practice and he doesn’t let the love of money change him..FadhjdjdjdVersion: 1.0.1

Somewhat confusing and un-optimizedYou’ll get an email saying to register for an appointment ( that you’ve already made previously ) but it doesn’t automatically connect to your account when clicking on prompts. You have to instead open the app, and it still doesn’t show correct info much of the time..Falion1Version: 1.2.3

Can’t view all bills or records for a patientI like the patient portal overall, but the records are not always complete, and there is no easily accessible way to view billing activity. They issue a separate account number for each date of service so you have to hunt for each date. Additionally you can not search by account number..Music70x7Version: 1.0.33

Log on issuesEvery time I try to log in, it takes at least 3 times. I type everything correctly and it doesn’t work until the 3rd or 4th try. Very frustrating..VdubbssVersion: 1.2.3

Easy to navigateAble to check my results and get it in a timely manner, do not have to wait on phone if you want this press 1 or if you want that press 3 and the leave a message, much faster and secure..Snow man timberVersion: 1.0.16

So helpful for my dr appointmentI recently misplaced my insurance card and didn’t realize that until a doctors appointment earlier this week . Thankfully I remembered I uploaded my insurance card into the app and was able to share that information with the front office. So helpful!.Dmarley1006Version: 1.0.15

Great App - Easy to use!I love this app. It makes accessing my health records so much easier. I really appreciate having the ability to compare results of my lab tests from one visit to the next in an easy to follow format—it makes tracking my health progress simple. 👍🏼.RudyHygVersion: 1.0

What a piece of crap!Let’s do this by the numbers: 1. Updates to appointments infrequently 2. No ability to send or receive correspondence with care providers 3. App gets stuck trying to update profile and won’t proceed beyond that. 4. When I think of an app that is meant to be helpful-it should eliminate the need to call in for basic information. It should show up coming appointments and the have ability to send a message to providers all concerns before coming in for an appointment. By all mean download this app, if all you need to see are some of your records( yes, some). Don’t expect it to be useful though..DawoodsmanVersion: 1.0.3

NeurosurgeonDr Ritter is an amazing caring doctor. I’m front of us he called the pain specialist to make sure he saw me right away. I was so impressed. Usually now you usually have to wait months to see a doctor. Recommend him five stars..Baba18-1Version: 1.1.10

Amazing Health Records App!This app is super easy to use and navigate through your records and being able to select and share/send records with additional doctors or clinics is such a great option to have right at your hand..BC@boroVersion: 1.0.8

Cost for MRII still don’t know how much it is going to cost me for a MRI and the cost of the person you will review theMRI and write up the summary. All that I got was a warning that the doctor may or may not be under my insurance policy even though the MRI outpatient facility is. I don’t understand why?...Limited money manVersion: 1.1.6

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MyHealthONE Negative Reviews

Extremely Frustrating and Inefficient ProcessI am the legal guardian of my son, yet MyHealthONE makes it nearly impossible for me to access his medical records. I first encountered this issue two years ago when I was told that, despite being his legal guardian, my 14-year-old son had to verbally consent for me to access his records. This makes no sense—he is a minor and cannot make legal medical decisions on his own, yet I’m required to get his permission to see his records? Now, two years later, the same issue has happened again. Even though I was previously given access and my name is listed on his hospital account, all of his documents have disappeared from the portal. Once again, I am being told that my son has to give verbal consent over the phone, and to make matters worse, I have to be transferred to another department that never answers the phone. This system is completely flawed and unnecessarily complicated. A parent or legal guardian should not have to jump through these ridiculous hoops just to obtain their child’s medical records—especially when they are the ones bringing them to the hospital in the first place. The policies in place need serious revision, and the lack of responsiveness from the medical records department only makes the experience even more frustrating. I hope MyHealthONE re-evaluates these policies because they create unnecessary stress for parents who are simply trying to manage their child’s healthcare..OgrimsVersion: 1.5.4

Total Joke of an appI went three times to urgent care the records of which were supposed to populate to this app. They never did. I called twice for assistance. The first time I was told they weren’t populating due to the urgent care entering my address incorrectly. I had them correct the address, but the visits still weren’t appearing. I called again and after the worker tried and failed to figure out the problem, I was told that it would be sent to tier two to see if they could figure out the problem. Next, I tried the mess engine function in the app. The first response revealed that they hadn’t bothered to read and comprehend my message. I sent another message. That time, they said I would have to call yet again before they would forward it to tier two. I had already talked to these people nearly two hours, so I’ve had enough..Anncp7Version: 1.2.1

Patient Test ResultsI need to get Covid results for my son but it’s only showing me results for myself. The location in Dickinson told me to download the app and I should find my sons test results there. However she did not explain how to obtain those results. I tried creating an account in his name but I was unable to so I have no idea how to get his results. The app does not explain if you can add dependents or not. Now I have to drive to the Care Now location to pick up my sons Covid results in order for him to return to school. I was originally told to download the LabCorp app and the results would be downloaded there. I did and his results are still not there. I was Covid positive over a month ago and my results are still not in LapCorp. So I have now downloaded two apps and neither can give me the documentation I need..CareNow- HorribleVersion: 1.0.20

Not Elderly FriendlyMy husband and I use the same email address. Have done so for 30 years as do many of our elderly friends. We can’t set up a my health one account for both of us because we share an email address. This email address has been connected to both of our medical records for all these years. Now, only one of us can set up an account. This is ludicrous!! We don’t want two email addresses and should not be forced to do so just so we both can get our medical records. This is taking HEPA privacy to the extreme and is counter productive. For those who choose to share their email account with a spouse it should be their choice. Because I set up my health one first, my husband is unable to view his records and can not register for his upcoming appointments. Shame on My Health One!!.ACD50Version: 1.1.1

Access to medical recordsLogging into patient online portal is misguided and inoperable (obsolete) to limiting patients to full access to prior and current treatments, medical records where you are unable to retrieve a patient’s medical record number that is assigned to the patient medical chart for every hospital visits. In addition to you not being able to see any treatment of care procedures that is rendered from UCLA West Valley medical facility showing crucial labs results. Whether you’re a patients setting up an online medical records to access hospital portal account or a POA caregiver advocating for a patient’s behalf, your access will be denied to the full medical records of the patient. Very disturbing to be limited to medical health records to forward over to your primary care physician for continuous follow up medical care..MayabramsVersion: 1.3.0

Flat out doesn’t work at allLogin in almost never works. Will let you log in via portal web browser but using exact same information trying to log into the app some how incorrect credentials and can’t log in at all. The app has not worked once since downloading it. My pcp even warned me the app does work well and to just try using the link the send you in your email, I didn’t except it to not work in any capacity. Both app and website are completely useless. 1 out of 35 attempts might work to see anything your prescriber has sent to you but you’ll be able to view it maybe one time and then error after error after error message. Literally the worst app I’ve ever tried to use. -50/10.SuvernchiVersion: 1.3.0

Should be Better by NowSlow, kludgy, unintuitive. Did I mention s l o w. It logged me out in the middle of making keystroke data entry. Twice. Fortunately it saved the data but I still had to log back in and navigate back to the page. Because everything is so slow to render, it took a while. It doesn’t link data entered in one place (as for example registering for a visit) with another place (for example, your profile). It’s annoying and unnecessary to have to upload photos of my insurance cards and photo ID, the name of my primary physician, and similar things when it’s already available in a different part of the app. I don’t know about anybody else, but my directive to physicians, DNR, and the like are not available on some URL online. They are available as PDFs in my computer. This app won’t allow me to upload those PDFs. It accepts only URLs. And best I can tell, it doesn’t link up with other similar apps. It’s just another data to silo. Looks like the profession has advanced from clipboard silos to electron silos. WooHoo..NicknamelessthanthirtycharVersion: 1.1.5

UI better than MyChart, info very lackingHave to give credit to designers for just sticking normal UI conventions and components and not making up weird new stuff like MyChart does. That said, the actual experience of using this app is way worse than MyChart. This is not particularly integrated with HCA’s actual charting system. Many sections in the records never seem to get updated at all. The ones that do, take 5-10 minutes to populate with data AFTER a you go to a screen to view it. I have no idea what kind of wacky integration they had to do with the real charting system but having a hard time imagining what takes 5 minutes to update some text between 2 systems. This happens any time you have any new record in your chart of any type. You have to open the app, click on the section of the record that you want, put down your phone and go do something else for 5 minutes, and then come back abd check it again..R_x_bVersion: 1.2.2

Really???I just need to print or send a CT report to a provider at a different hospital system, but … no. You can’t do that! How hard is it to let me do one or the other without sending pages of information that they already have, what a waste! Plus once you do find the single report can I do either? Nope! MyHealthONE has been a royal pain since my first use, as an employee talked me through the system, saying things like “That shouldn’t happen!” or “I don’t know why you can’t get that done?” until today. I have wasted my breath offering suggestions here and was even told if I wanted any of my suggestions to come to fruition I needed to get a job asCEO..Stephen, KED-725Version: 1.1.9

Why so long?Why can’t I see my lab results right away or as soon as they’re done? Now I’m going back to look again and they’re gone! I still don’t have my imaging report yet my doctor has them. I was told they’d be on the portal. Why aren’t they entered onto the portal right away? At another medical center I go to they’re entered as soon as they’re done. Here mine were done on Thursday but the results weren’t in the portal until Monday and the Calcium score still isn’t in the portal. Now the lab results that were there this morning aren’t on the portal anymore. What gives?.Where and why ?Version: 1.2.8

“Share” function on app doesn’t workWhen you press “share” on the app and it tells you you can share with Dr. or download your data and you think “that’s helpful” don’t be fooled, it never works! Tells you “unable to process your request, please try again” no matter how many times you “try again”. And don’t bother replicating the issue through the app, they just tell you “due to nature of info please call a representative”. Hello! I know it’s sensitive medical info! That’s why I’m not calling someone and giving that info on phone! This is a medical app! Ever considered maybe a patient can’t speak! Fix the app.SGTMCLAINVersion: 1.2.1

Too many updates and still the same issues.This makes the third time in a row I’ve been directed by St David’s to go to MyHealthone app to preregister for a scheduled procedure only to be to told by popup my app is out of date. Last update lost my fingerprint log in to an account that I had never established a password for; ended up getting locked out and jumping through a lot of hoops just to get in and preregister with info that hasn’t changed. Why bother having an app if it’s going to require a download each time which by use it potentially cost me access?.Nobody from Del ValleVersion: 1.0.21

Wont updateI have this for my mom and even though the doctors and nurses can see the results and it's been a couple of days. It still won't pop up on the app or the website and I've asked the help center several times to reset it do something that used to work all the time a couple of months ago when we first downloaded but nothing I do will make it update so three days later we still can't see what her blood results are and dont say contact you because I have several times and nothing gets done.TdanatVersion: 1.3.0

Provider Reports Missing for MonthsSomething broke in early September 2021 making daily provider reports unavailable. While the app says this is temporary, after more than three months without a fix, it sure feels permanent! What is the hold up!? How about better managing customer expectations by telling us why this happened and when it will be fixed. It is nearly impossible these days to get doctors on the phone when you need them, so having these in-app updates for loved ones staying long in the hospital had been a godsend..Whirlpool DreyerVersion: 1.0.23

No information postedI’ve had 7 surgery numerous test performed at the Overland Park Regional Hospital. I’ve received an email each and every time I have a test or procedure done to check my health one app. Nothing. I mean nothing is posted in this app or either the app doesn’t show me. So either the hospital isn’t posting the information correctly or the app isn’t showing me this information. What a waste of space o my phone I’m deleting it and hope that you find your hospital of choice delivers the information you expect to find in this app..Dvickers2000Version: 1.1.2

No resultsI find the app very easy to use, but extremely slow in uploading results from testing & labs!! It should not take 2 weeks to upload the final results of a xray/CT scan etc…Especially when your doctor office has already received the final results within 48 hours of the test. Myself, as the patient, have the right to access my own health information. That is the purpose of the patient portal! Faster access!.Deltadawn@Version: 1.2.4

Account creation issues, payment issuesI’m not impressed. Account creation was difficult. Fields don’t auto populate. It would be nice to have a log in with Apple or similar option. My real complaint is with the payment. It was difficult to use the credit card form, again didn’t auto populate correctly. And when I clicked submit, it crashed and reported a system error. So did I pay or not? I’ll have to wait and see. You should add in Apple Pay to make it dead simple..BjgreenbucknellVersion: 1.0.3

No longer worksThe app was working just great and provided a lot of information up until today. I downloaded the newest version and it still isn’t working correctly. It kicks me out or says it doesn’t recognize me. Sometimes it finally logs in and the results don’t load. Just give an error message. Please fix it as it used to work just fine. Never had any issues until today. Not able to look at anything whatsoever..Dee.5Version: 1.0.15

Never worksI’ve had it installed for almost a year and have only been able to login successfully a few times. I’ve called support a half dozen times and it works while they’re on the line and I complete my business before they hang up. Then it stops. I think I’ve received every possible error message available and it’s almost always a new one. Don’t bother with this app, just make your payment via phone..SiggiwiggyVersion: 1.3.0

Extremely klutzy and difficult to navigate.Instructions are cryptic. I cannot tell whether my message was received, read, or not. I’m supposed to get a mammogram. I THINK someone human is supposed to call me with an appointment time. When might that call come? It has been several days. From what phone number will that call come? My spam call blocker will stop calls from random phone numbers. An app that merely makes me wait for a human is not useful..Mary MarylandVersion: 1.2.9

Pathetic and sad, not ready for prime time, but hey, it’s only dealing with real HIPAA level dataThe gap in usability and data collection in this app are phenomenal. Not in a good way. The bad news is this poorly cobbled together tool appears to pretend it is aware of you as a person, you as a patient, and your medical history. Only a little bit of that is true. The ability to scavenge old records is broken. The ability to handle simple OCR firmer drivers license insurance card is broken. There are several model screens where you get stuck and cannot continue or cannot cancel. And the general vibe of the tool is one of panic and attempts to keep up with the competition. I am queasy in Now trusting my personal information and health information to this level of technology..JDMc 2023Version: 1.2.7

Poorly DesignedSetup Account which was not to complicated. Went to the pay option and it took over and hour after numerous attempts to get the bill to load. When it finally did I tried to setup payment options and after several attempts again I got an error message saying something went wrong and I need to contact the administrator. What a complete waste of time. This is by far one of the worst apps..DKTDKVersion: 1.1.3

Update loop failThe app is requiring me to update to the latest version to use. I updated it via App Store and went back into the app just for it to say I need to update to the latest version again. It once again rerouted to the App Store but it just says “open” as it’s already downloaded. I’m stuck on an endless loop without access to my recent medical information..SweetSerenity87Version: 1.2.0

Not user friendly or helpfulI go regularly for lab work. Every time I go generates a new account number so I have to enter each one to discover whether I owe anything. Why can’t it simply show me everything with dates of service, even if my balance is $0. At least then I could rest assured I did not owe. As it now stands, I’ll only discover I owe $5 when some collection company sends me a bill for $5 plus $100 in penalties and fees. This is one of the less user friendly systems I’ve had to use..I'm Sorry I Have to Say ThisVersion: 1.0.5

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