Adobe Connect Customer Service

Adobe Connect Positive Reviews

Buggy on iPad ProThe app has an annoying issue where if multiple people in chat post a message the chat window snags and you miss the most current messages being sent. You have to manually scroll down to see more messages, but since it doesn’t automatically scroll to the most recent you have no idea a bunch of people have sent a message..ThecoffeeroasterVersion: 3.2.2

Access to PDF Files are NecessaryThis version of the Adobe Connect application has a better appeal compared to the older application. Everything seems smoother to operate, but we need to have the ability to access pdfs and web links. We also need to be able to view pdfs that are being presented by another individual. Other than that, the application is great..Life is an enigmaVersion: 3.1.1

MehPlease add Q&A support. This one is so much better than the last but I find myself being forced to use the old one because this one doesn’t have everything I need yet..Infern08Version: 3.1.1

Very very very nice and best version!It is so better than Old version and orginal version from Adobe! the orginal adobe version is so old and Bugs. please add support from PDF Files..StahaskVersion: 3.1.1

Better one the UI but not the performanceIt’s better than old one but also cannot support pdf files please add it.Mohammad ParsaaVersion: 3.0.2

So coolSo i use this app for my school and i have to say that this app made me have one of the best experiences from online school thanks adobe💖.Bahar donoVersion: 3.0.1

Plz adobe listen to us !Adobe you are great company plz update app and fix issues , you can do this ..AliinanlooVersion: 3.1.1

Massive improvements !Design and compatibility changes are wonderful. Please add pdf support.Mehrad AVersion: 3.0.2

Participant IssuesAs a participant, and first time user, some slides and videos by presenters were not visible..Sea98104Version: 3.4

Amazing and very modern upgradeA please to use.Virtual classroom manVersion: 3.0.1

PDF not supportStill not support pdf files, the usefull doc pleaeeeeeee adobe do it.ErfanmoeinVersion: 3.1.1

Great appGreat to see this from Adobe.JhyfxVersion: 3.0.1

AttractiveAs expected from adobe, she's got a very pretty interface. will report back on performance..Mark shellsVersion: 3.0

BestThe best app in that never gets in 😅.০০০Version: 3.7.1

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Adobe Connect Negative Reviews

Not ADA CompliantAdobe Connect does not support ADA accessibility. I had to download the app because I need to access audio using my phone and assisted hearing devices. The app was absolutely terrible. The audio cut out often and the app completely crashed every 10-15 minutes. The desktop version also had a significant delay in the video. There was a lag in lip movement that did not match what the speakers were saying. I really expect more compliance and quality from Adobe..AirFryerGirlVersion: 3.3

Needs more workWhen redirecting from a web site to a server the auto login process fails. After installing there should be a link available in Force Touch in order to open the relative link in adobe connect but the Force Touch link is not available..ContMasoudVersion: 3.3.1

Not as expectedIt has two big problems: First it doesn’t work and jump from chrome to app So you should enter the link in the app Second it keeps giving this error: enter a valid link But my link was valid!!!!.Ramtin83Version: 3.0.2

Does not work well on an iPadThe sound volume kept fluctuating, no handouts available, app kept freezing, and I was not able to view the slide presentation! When I switched to the web I was not able to hear the sound 😡.TechTrainer66Version: 3.2

Constant crashingIt’s super embarrassing to have to keep asking to be let back into a meeting every 10 minutes. I’m on ios 16 on a 14 plus. Come on..RicoShfufudhdjVersion: 3.3.1

Not as good as the old oneI’m using an iPad Pro an I can’t see any shared screen Please fix this.RadimanyVersion: 3.3.1

Laggy on iPad ProSuper laggy, old version was better..Yooper849Version: 3.5.2

HorribleThe mute button kept disappearing while in training.IdontknwatthispointVersion: 3.2.1

Awful AppSend you right to “Join Room” with no way to get out of the app. iOS Mobile App.DanhawaiiVersion: 3.6.2

Not workingDoesn’t even join the rooms anymore!.Spring.v92Version: 3.7.1

No AudioI can’t even hear audio in any of my meetings….Smitsy16Version: 3.3.2

It doesn’t workI don’t know why but it doesn’t work for me ☹️.Mahan rafieiVersion: 3.0.2

UnbelievableI’m giving this app one star for the singular fact that Adobe is so incompetent that instead of updating “Adobe Connect” from v2 to v3 they released an ENTIRELY DIFFERENT APP (“Adobe Connect New”), leaving those on the “original” Adobe Connect (which is going on three years with no updates as I write this in May 2023) stuck with all its bugs, fails, and poor performance for time immemorial. Because why use the model used by every other known app in the galaxy whereby your app automatically updates via App Store at night when you’re asleep, when you can cross your fingers and hope that your users magically discover that the only way to ever get past the nightmare that is v2 is to install an entirely new app?! If Adobe was smart, they would have looked at this and taken the opportunity to rebrand the app to at least hide the appearance of incompetence (say, for example, “Adobe Connect is now Adobe Together”) which would have clued people in and gotten them to App Store (“hmm, I have Adobe Connect, but I need Adobe Together for this meeting, I’d better go to App Store to download Together”). But no. I mean, come on, what is Adobe going to do when it comes time to update “Adobe Connect New” from v3 to v4, release “Adobe Connect New Newer Newest”?! Alas, to add insult to injury, the incompetence doesn’t end there, with Adobe—the world leader in image editing software—providing screen shots in App Store for Adobe Connect New that are rotated 90º out of horizontal. I don’t know whether to laugh or cry..Low ClearanceVersion: 3.4

Lost visual and could not answer poll ?sVery frustrating since I was seeking credit for the course and encountered technical problems 3/4 of the way … also no one replied to my issues in Q&A area … it’s like no one saw them … iPhone 11 with version 15.41..,(7&?:.?Version: 3.2

UsernameI use the old adobe connect for online classes and i have a username and a password for signing in which are working fine on the old app but this new app doesn’t accept my username and keeps asking for email address that i dont have!!!.MostafA9248Version: 3.1.1

DisappointingCouldn’t open webinar.very disappointing..Laura bannanaVersion: 3.0.1

Out of all of the video calling platforms, this is by far the worstBetween the choppy video and audio, terrible UI, awful privacy, and lack of consistency, I would rather go back to what Skype was in 2010.AnthonythesisVersion: 3.6

ChoppyVery glitchy in this version. Hope the update fixes issues. Make it easier to connect or share the link for the room. Be able to exit the chat box without restarting. Slide shows don’t work nice. I haven’t tried anything else.CasianencoVersion: 3.5

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