Garmin StreetCross Customer Service

There is no sugar coating it here. StreetCross is an atrocious application and Garmin should be embarrassed to have put out something so terrible. Incredibly rife with bugs makes it unusable. Unfortunately this is the ONLY way to get on screen navigation on the new Yamaha bikes and it’s essentially not even worth your time or the effort to set this up. You’ll be messing with it to get it to work right more than actually using the function. Shame on Garmin and Yamaha for releasing such a horrible application and partnership.

I like it so far - it has worked well. New Yamaha YFZ R7 - really like the ability to quickly fine a gas station while traveling. Using this with a iPhone 17 Pro - no issues so far stays connected / no dropouts - either with the bike or my Sena BT HEADSET. Thanks - another well done product ( I have a Garmin Fenix and 820 Cycle computer)

Frequently disconnects, if you switch off the app so its in the background it seems to have connectivity issues. If this happens i need to pull over and refresh the app so it reconnects. I often cant find places by name and I have to tediously copy paste the address. I cant map the destination unless i'm connected, but would be preferable to just do that beforehand so I can see where im going before starting my bike up. Looks like it hasnt been updated in 8 months.

I’m sad that this is the only supported navigation app for my Yamaha. It’s basically unusable. Planning a route with waypoints is the opposite of user friendly, and when I finally planned a route and started it I guess I missed the first waypoint by 20 feet and it spent the next half hour recalculating and telling me to take every. Single. U turn. Until I finally got frustrated and turned navigation off. I tried to hit the “skip next step” button on my bike but it wouldn’t do anything. I really wish the app wasn’t so horrible, because I was excited to have turn by turn navigation on my bike without needing any external equipment. Oh well. I guess I’ll just have to move my Beeline Moto onto my new bike (since their app is actually functional)

This is the default GPS app for Yamaha XMAX, and it’s abysmal. It’s incredibly difficult to plan trips, as it constantly wants to search “the current map view” which often doesn’t show your next stop on a trip. But once you zoom out to broaden the search, it cancels the trip you were building. It’s beyond frustrating. It often cannot find smaller cities, points of interest, etc. despite being “up to date “ and having an internet connection. Sadly, having GPS native to the XMAX was one of the selling points for me, but had I known Yamaha used this crap, I may have gone a different way. I’ve since mounted my phone so I can use Apple or Google Maps, because this Garmin app is just horrible.

I really wish the trip creation would actually work for a multi point trip, but sadly it does not allow me to finalize my stops. If you miss a turn more than once, the navigation will just disappear and you are just left on your own unless you make your way hack to the app which is dangerous and frustrating when on the road

I am using an iPhone 16 pro and my bike is a yamaha TECHMAX 300cc the newest model it took me a while to set it up and all it works great but sometimes it leads me to places where im on the opposite side of the road

Not what I’ve come to expect from Garmin or Yamaha. App provides inconsistent results. Frequently displays spinning arrows and stops functioning. Turn by turn directions get forgotten en route. Navigation voice is very robotic. Frequently loses connectivity. You can’t do a lookup to a destination in your contacts. Must type in the address. This would be an elegant solution for the XMAX IF it would work with consistency.

I can’t even download a map to get started. I’ve deleted and reinstalled the app, I’m connected to WiFi but keep getting an error that I’m not connected to the internet. Funny because EVERYTHING else on my phone is working just fine. Absolutely trash, will be passing this along to Yamaha as well.

How is Garmin still in business? I didn’t realize a map app could be so bad till I’m forced to try this with my Yamaha Connected Bike. Although I knew what way to go, I decided to give this a try yesterday and it literally tried to take me on a route that was 10 minutes further. I know 10 minutes doesn’t sound like a lot, but when your trip is only 14 minutes on Google or Apple Maps, adding 10 minutes is huge! The kicker, had I taken Garmin’s route it likely would have been longer as it was routing me through a congested area!! Avoid at all costs

Please add a map of Iran

Not only are the maps outdated but major city maps are non-existant. There are only highways in maps and those are outdated as well.

This app crashes every single time I opened it after a few seconds. I decided to use Apple Maps for my Xmax.

Really wish it was better. Yamaha did me dirty making it my only option on my bike. 2026 with 2005 TOMTOM level maps and programming.

Its a junk! Literally junk, it hasn’t anything that you need.

It keeps disconnecting from my Xmax, Saying Bluetooth fail. Please fix it.

Street wrong

We need china map

Always can not connect bluetwooth.. F..k garmin

Its not working no phillipine map

BAD BAD BAD

I read the reviews. Not a good sign when the developer has sassy answers for every negative review. It means they’re not really interested in improving the product, rather they’d prefer to spend energy arguing with the users. This app doesn’t come even CLOSE to meeting Garmin’s normal standards. Take the login screen for example. Even the most basic app designed by a toddler has basic autofill features for username, email, and password generation. Usually it will add your account password to the phones built in password manager (iOS). Not this app. Basic features are too difficult for the C team at Garmin (they can’t even make B team with this level of polish). Feels like they offloaded their app dev responsibilities to a small tribe in the Congo who use smoke signals to design features. And given their sassy responses on here (and refusal to apologize for bad app experiences) it won’t be solved anytime even remotely soon. Get a smartphone mount. Use Apple/Google/Waze. Your life will get better. Such a shame because Yamaha mandates this for their built in GPS on their new 2025 bikes. I will be complaining to Yamaha as well.

I’m not sure if it’s garmin or Yamaha, but this is just terrible. When I press on weather on the bike it tells me there is a Bluetooth connection problem but when I press on maps there is no problem. If Bluetooth works for one then it should work with the other. What’s strange, on android I got weather but no maps. Now I’m on iPhone and I get maps but no weather. I think under the lemon law I should return this bike unless they can fix it.

Please bring South Asia ( Indian Ocean region ) to this app. Would love to use the map feature in Nmax turbo in Maldives.

This app is total garbage. Got it because Yamaha has some kind of deal with Garmin where they get to peddle this half baked cow pie to people who buy Yamaha motorcycles. Save yourself the frustration and just use Google maps.