TikTok Shop Seller Center App enables sellers to manage their TikTok Shop via mobile phone. Available features including but not limited to seller registration, product management, order management, return&refund management, customer service and data analysis.
TikTok Shop Seller Center Positive Reviews
Honestly the best business decision I’ve madeHonestly since I’ve started using TikTok for personal and business , my life has changed . I get more consistent support from people and I love it because the city I am in isn’t supportive at all . I like that TikTok protects us and the customer as well . I was averaging a sale a day even tho it’s slowed down its helped with financials in my life since me and my kids were just homeless and we are just getting back to the norm . TikTok helped me and actually saved me.FrecklefaceerinVersion: 4.8.0
Customer service, Support Seller CenterI’ve experienced exceptional customer service marked by their kindness and understanding of necessary protocols. Their explanations are geared toward ensuring legal compliance, which I completely appreciate. Moreover, they’ve worked diligently with me to resolve various product-related issues to ensure compliant standards are met. Which in return I have also shared the legalities on labeling compliance requirements, and they have taken the legalities under review..Mirindalee1Version: 4.6.0
Online marketplaces will never be the sameTikTok has been the leader for social media over the past several years and they continue to innovate at an incredible rate. The tool that they have created for small businesses is nothing short of incredible. If you have a creative business idea don’t wait any longer, come over to TikTok to build your brand..Dylan98979695Version: 5.3.4
Almost Angels - over the moonI always knew from the moment I got clean that I would be able to help others. Now with this app I can. I can have my shop and all my minor can go to charity fund which is where everything I make from tik tok . It’s for you, to keep u safe, clean, drug free with a roof over your head thanks tik tok for making my dream turn into a reality!!!.GzeiglerVersion: 5.4.0
Just started My TikTok shopMake sure you throughly read the prohibited product listings this will help with your success with the shop. Easy to use. One take away if the product fail due to something minor its seems hard to update (which is a simple process) that was frustrating but overall it’s great..SandraprevalusVersion: 4.9.0
Views to productThis app is great to list your products to your page. But hate how some videos are under violation, when the music is already applied to the content made. I didn’t ask for it to be there, yet my product is muted..Race APE apparelVersion: 4.9.0
SellerI like the app but it does need more tweaking I have an iPhone I don’t get order notifications so I never know I have an order unless I’m checking all day it also doesn’t make a sound or anything we should at least receive some type of notification. I updated my phone updated the app restarted my phone I’ve tried literally everything on my end..TokyoYensVersion: 4.7.0
Love it But ….I wish there was more help with customer service when you get stuck in a spot and it’s the last thing that is holding you back. Like I am beyond excited I have done so much research on every aspect but I am stuck between the app and the TikTok shop app with loading my 1st product to start earning with. Other than that I love all of it.Brandon NedelkoVersion: 5.3.4
Shipping & payments.Shipping takes far longer than what the standard usps typically takes. I’m not sure why but it takes a week or two for the item to be shipped. Then the payments don’t come right in either I believe I shipped something almost a month ago and still haven’t received that payment either. However I do enjoy using the store front it’s nice and easy. Thank you..Mia PeahVersion: 5.3.4
SO FAR SO GOODAs a new user of TikTok’s Seller App; it’s user-friendly features make’s operating an social media platform commerce reasonably functional. I enjoy the consistency in updates and tips. I look forward to seeing how using this method works together with expanding my brands reach to potential clientele..TOBIGHOSTVersion: 4.9.0
Love this appJust started and it’s so user-friendly for beginners like me. Thank you for taking the time to create and teach us how to use this platform I pray great success for me and all who continue to work hard at being successful in the long run.Teal L.Version: 5.3.1
Love it so farBut not sure why I can’t add the link of product to my posts. I let them a message. Never heard anything from them yet. Also a buyer tried adding my product to check out and it was showing him out of stock even though it was in stock.
I believe it weds improvement. And easy way to communicate with TikTok business team..Sarwat khanVersion: 5.4.0
Just do itThis platform is so easy to use. It literally does it all for you, except make your product! I was intimidated, nervous when I received my first order. But i was comforted in the easy and convenient process!.MimicaliVersion: 4.3.0
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.5.0
TikTok Shop Seller Center Negative Reviews
SMALL BUSINESSES BEWARETikTok Shop will give you insane violations for next to nothing, freeze your sales money (including gifts from livestreams), ban your shop and sometimes not pay you at all, and give you the runaround when you try to get help from customer service. They’ll allow you to appeal these violations twice each and will reject your appeal both times..just don’t do it. They won’t even tell you what you’ve done wrong sometimes. I simply mentioned my website in a livestream and they froze my entire store and banned me from selling permanently, including doing giveaways or tagging my products in lives or videos at all. They also claim they’ll reimburse you for shipping (they offer customers insane deals on your shop’s behalf without notifying you) such as free shipping or items for a penny, and they claim they’ll reimburse the shipping, but they don’t. I made several $15 sales and received less than $9 after the shipping they didn’t repay & their own fees. You also don’t get paid for your orders for 15-18 days after the customer confirmed it received. If the customer decide they want to use half of the item, destroy it and return it, you’re also responsible for paying for that. Constant issues with payouts. Unclear, overwhelming information constantly. They are VERY dishonest. I’d avoid them at all costs..BADGALMVNDIVersion: 4.8.0
AllythepuppyHard to sell on here, You receive violations for ridiculous reasons, you are singled out as a new seller. Others who list the same way aren't getting violations when new sellers are. Not a fair listing policy, they need more exact categories.. it's confusing trying to figure what category your items fit into when there is no actual category for example "gemstone crystals spheres" are listed under "jewelry derivatives " doesn't make sense at all. No category for CRYSTALS so you guess and then get handed a violation. Unfair ...
You need to guess with some things and then comes the dreaded violation. The training and help doesn't explain or help you understand what category to put your item so they expect you to figure which one is allowed. It's a bad set up and sets sellers up for failure. I removed most of my items because after a few violations your banned forever. Hoping they either add categories or change things so will lay low until then. They need to help you understand what category some items should be in yet they are no help at all when it comes to asking which category an item should be listed in. Quick to give those violations though.
Think twice before selling on this platform..Candy 2024Version: 4.8.0
Misleading and unprofessional.I was approved to open my TikTok shop for my Crystal business. Then a few month later I was plagued with violation after violation for incorrect category. Even though they were placed in the right category. Then they said it’s because I’m not apart of the invite-only restricted group. But they won’t assist me by simply just inviting me to this elite special group for crystal sellers. So I’ve jumped through hoops and yet 5months later to still be experiencing the same issue. I’ve been told that they were “onboarding certain people to be able to actually sell my items without being in that special group of invite-only restricted category” So they still reviewed/approved items but rejected them later. How does that help a small businesses especially business of color. I don’t advise anyone use the TikTok shop if your just starting out and don’t have your own brand. In 36 hours I received over 40 category violations for crystals being in the natural crystal category. The support team doesn’t help at all and appeals don’t get viewed properly so nothing really changes after all the work and money I’ve invested into this sub app is a total fukn loss.I refuse to answer 111Version: 5.4.0
Stay away from tiktok shopFirst, I strongly recommend avoiding TikTok Shop altogether. If you give it a try, they might suspend your shop without any valid reason, cancel orders that have already been shipped, and issue refunds, resulting in significant financial losses. They will denied your appeal even you provided the requested documents. I learned this the hard way, and it's an extremely frustrating experience.
Secondly, TikTok appears to show a bias towards Chinese sellers compared to those from the US. They do not disclose that items are shipped from China but instead label them as being shipped overseas. They only allow Chinese and Us citizens selling on Us Tiktok market. Additionally, they lack options for buyers to choose or filter products which ship from Us. Moreover, they may suspend your listing for price spam, even if your pricing is justified due to higher US labor costs compared to China. Their customer support is unhelpful, providing robotic responses with the same templates and suggesting you restart your computer every time..Gem.xiu92Version: 4.7.0
Removed my productThey removed my eyelash extension product claiming it is prohibited and stated that it goes against tiktok policy, but all over tik tok it sells lash strips. I got denied my appeal as well. I reread the policy and my Lash strips don’t fall under the prohibited category. I believe this app is set to bring you back instead of help you because why would you removed a product that’s prohibited and you don’t explain exactly what is prohibited about it. You don’t explain what exactly was violating. It does not make sense to have a review process when you approve it and all of a sudden after a week of your product being up and running now it’s violating policy? How does that make sense when you clearly approved my product because it wasn’t against policy. I do not recommend this app or anything. They clearly do not support You unless you live outside the US. Or the item must be made in CHINA. If you are a small business owner with handmade items this is not the place for you..OfficialKolaaVersion: 5.2.1
TikTok shop not working for sellerI’m very in shock being in 2024 I was hoping for this to go smoothly here we go I made the decision to sign up to TikTok shop yesterday and woke up to it not working I tried logging in and does not allow me to get into shop not through TikTok or through this app I then made a whole new email ,number and made a new TikTok account and when I put in my information for drivers license and my social and everything it says account already registered I go on chrome and try and it says not account is associated like what is going on mane I want to sell I received all the confirmation emails reassuring me I was accepted sucessful also what’s with the auto fill on the drivers license talking about expo something this that and it also auto fills your last name not ok man help us out your running a service but have no way to contact anyone I already made 3 tickets about this I have heard nothing !!!.ApalidomusicVersion: 5.1.0
Terrible design, zero transparencySeems like every single backend mechanism in this app is either broken or nonfunctional. How much money did I actually get from this sale? I’ll never know, because the numbers are different everywhere, showing coupon amounts, discount amounts, and god knows what else…meanwhile I’m left wondering if tiktok pays the coupon difference, or if I just screwed myself over. How about tiktok shop mailing? Who pays for that? Initially I just had to print a label, now I have to “click to purchase” a label. Sorry, wasn’t the buyer supposed to pay for that? If you’re charging me, you should say so, so I can adjust my shop pricing accordingly. If not, JUST MAKE THAT CLEAR. How hard is it to just show me what money I actually made??
P.S. - that’s not to say anything about the fact that it’s impossible to withdraw funds LOL. This shop has created more problems than it solved. I see I made a sale and my reaction is “ugh.”.All-around garbage appVersion: 4.9.0
Product violationI'm concerned about how violations are handled on your app. Recently, two of my product listings, which have been on TikTok Shop for two months and one of them has even made a sale, were suddenly removed without any prior warning. This abrupt action is perplexing.
If proper oversight had been in place when I initially joined TikTok Shop, such issues could have been prevented, as my shop should not have been approved in the first place. Instead of addressing the issue with a clear email notification, you chose to remove my product abruptly. This approach is counterproductive.
It would have been far more helpful to receive an email warning about the violations and an opportunity to resolve them within a specific timeframe.
Rather, I received violation points and had my products removed without any prior notice or clear communication. Issuing violations with more detailed information would benefit both sellers and the platform by allowing for prompt resolution. The current lack of clarity forces sellers into a guessing game regarding the nature of the violation.
I'm disappointed and frustrated with the customer service within TikTok Shop for sellers, as it appears to be poorly managed. I strongly urge you to improve your handling of violations and enhance communication with sellers. This situation demands swift attention..Bella46210Version: 4.5.2
By far one of the worst apps I’ve ever ever usedSo I tried using this app and link it to my TikTok account but because I got a community guidelines violation for something utterly ridiculous because TikTok is so anti-marijuana because they’re communist Chinese app they wouldn’t let me link my TikTok account to it to sell things on TikTok shopping. It’s absolutely ridiculous. I’m getting really fed up with the way they use TikTok and they are community guidelines as a joke and I’m tired of how I make comments on specific videos and things and I get in trouble all the time I literally saw a woman with gigantic knockers breast-feeding her daughter, and it was very sexual the way she was making faces. They allowed that with all these likes and everything but God forbid I talk about a new story about gun violence, and they immediately take it down make it make sense! maybe if your country would allow marijuana, you guys wouldn’t be jerks..Zeldakix17Version: 4.8.0
TerribleTikTok shop is by far the worst place I’ve ever sold on. They hand over violations like crazy without a warning or anything. Some of these violations are absurd like they’ll say you’ve put a product on the wrong category when it’s actually correct?? They’ll approve your products to but even after a few days out of nowhere they’ll give you a violation. After a few violations, they permanently deactivate your shop account.
The help center is just robot replies that don’t help at all or reply with a response that has nothing to do with the situation. When you appeal a violation they state to respond within 48 hours but never reply to the important appeals. They rarely even approve of them.
Tiktok shop also tends to cancel or refund orders that are already on the way to the customer without your approval.
For small businesses, I’d suggest to stay away from this website. They’ll have you thinking it’s the best app when you first start but then that’s when your downfall starts and end up losing sales or have your account permanently shut down. You could be selling the same items as another bigger successful small business and you’ll be the one having all these violations going to you..BriG727Version: 4.9.0
Can't even register an account.Firstly, I want to take advantage of the tiktok seller program badly. I have been trying to set up an account for about a week. The chat option in the seller app does not work, so when trying to reach tiktok I have to do it through the normal app. And they just do automated responses, tell me their escalating the situation & I should receive an email with 1-2 days. It's been a week and still nothing.
I can't get past verifying my license . Everything I have entered is correct. I've tried over 10 times + I even changed my image to JPG to see if it would help and still nothing. Tik tok had yet to reach out to me. I reported it as a problem as well and still haven't heard back from there. I wish this could be an enjoyable easy going feature, but they have A LOT of bugs to figure out..DazeishVersion: 4.7.0
Unclear guidelines and strikes for no reasons.The appeal process is awful and my items get removed but my Ads are always approved. They can take my money but can’t let me make money. I also don’t like how they make it very clear that the tiktok shop customers are not your customers they are tiktoks customers. I’ve had multiple scams attempted by buyers as well and I reported them and nothing happened. They claimed I sent them a broken device and I asked them to send me pictures so I could file a insurance claim and he wouldn’t send me pictures. He said his camera was broken. And then I look at his account and he’s live-streaming and he posted a video talking badly about my item and in the video he was hitting it with a baseball bat. I reported all of this and nothing happened. This was in Aug 2023!!.Yo_itsjoshyVersion: 4.6.0
Please help me!This TikTok SellerCenter app seems like a great app to make money, but.. I downloaded this app two weeks ago. I’ve tried everything to complete the identity verification. I gave my personal info, tried contacting TikTok Officials but their not much help. And the worst part about it all is that I can’t get support through the SellerCenter app because I haven’t verified my identity. I’m stuck in a loophole of being unable to complete the verification process, after multiple new attempts, and not getting any feedback on how to fix this. Please reach out to me. My TikTok handle is currently johnslyricsss. If I can get some sort of feedback from Officials, I would appreciate this very much. I would even change my review if so. Thank you. Best regards, Sergio..Nicker JhonesVersion: 5.2.1
Not Seller FriendlyTikTok Shop is not seller friendly, I started using this because it was a lot cheaper than me using my own website that I closed down a few months ago. However the fact that you’ll be waiting for a month to get paid is ridiculous, people don’t read product descriptions then write negative reviews which causes unnecessary stress. You have to wait for a product to be approved, which I’ve never had to do since I run my own site. People put in incorrect addresses, which causes problems for the seller. I mean the list goes on, and it’s not far to us because we work so hard. The processing time should also be longer, but like previous reviews nothing will be done. After this month I’ll be moving back over to my own website..Minnie_Mouse23Version: 4.3.0
CriminalsHow can small businesses signup to sell on your platform to make ends meet and grow their businesses and you violently take their money, close their shops with no valid explanation. There is no one to help you as the chat support is full of bots and even when you create a ticket it is automatically declined by the system. It clearly shows that they do not value their sellers to just wake up and issue a vendor 48 points of violation, no warning or even a chance to understand what’s happening, shops permanently closed? Funds seized?. Do you know how much money and time people invest in their businesses? Closing shops is already saddening not to talk about withholding funds. This is illegal practice and it is disheartening. About 496$ in my reserve was withheld, think about sellers who had thousand of dollars, this is wrong..CatherineSirVersion: 5.0.0
Frustrating Verification Process and Flawed SystemMy experience with Tik Tok Shop has been exceedingly frustrating so far. The entire process seems to be handled by an automated system fraught with flaws, offering no option for personalized assistance or to speak with an actual representative.
I have attempted to upload my U.S. driver's license over 20 times, but the system simply fails to verify me. It's discouraging and exhausting. I submitted three different inquiries, and all were closed with the same generic suggestion to "re-upload my ID". Following this advice has not remedied the issue.
Moreover, I tried addressing the matter via email, but the response was equally unsatisfactory, advising me once more to "upload the ID again". It's ludicrous that, with all the technology available today, one can't receive real and effective help to resolve such basic issues.
In conclusion, the lack of personalized assistance and a deficient verification system have turned my experience with Tik Tok Shop into a true ordeal. They urgently need to address and rectify these system flaws and enhance their customer service to provide real and effective solutions..YeniRamirez_ColVersion: 4.5.2
Communist ScamI registered through the app which was a simple 2 minute process. Immediately my application for a business TikTok shop was approved automatically, no human ever reviewed it, ever. Then at the same time they sent me an email saying my accounts activity has a violation and that any and all of my “funds” are frozen. Then asked/ or demanded that I give them all of my proprietary and confidential business documents and submit an appeal. Stuff that is none of their business and with a false, fake, automated claim from a robot. This company is a scam and obviously a Chinese communist system. I will definitely not even attempt to appeal any of their false and fake allegations or play their game to try and get my Information. Just stick to better companies and let theirs sink..XxxzzzcccvvvbbbVersion: 5.3.1
Logging in doesn’t workI’ve continued to make multiple attempts at logging in and it keeps saying the password I’ve re-entered and reset NUMEROUSLY is “wrong” and kept saying I only had a few attempts. I have checked my spelling and even had screen shots of my password to make sure there was no spelling issues. This is a waste of time and needs to be fixed. I don’t appreciate that your team rushed this app cause it has too many flaws. I’m also having an issue where it says I’m logged in than it keeps sending me to the page where I need to “become a creator”. And even when I try that it keeps saying my ID number has been used before and I can’t attempt to verify another account. I’m not even trying to verify another account..Leilani...Version: 5.3.1
Don’t waste your timeI was selling my songs on a flash drive that I would mail to people. Tiktok deactivated my listing and will not let me appeal and will not give me an exact reason why they shut it down… We sold on Tiktok for my acoustics company too. About half the customers would claim not to receive the items. Despite us having delivery confirmation with pictures Tiktok always sides with the customer and never gave us the money. They would also deactivate our products and give us violations frequently for no reason and with no explanation except “this is against our policy”. My advice is to not sell anything on TikTok or buy anything on Tiktok. I’ve been selling online full time since 2016 and Tiktok is by far the worst platform I’ve ever seen..Mr.Phil_BVersion: 4.9.0
Unclear policiesThe app itself is okay. It’s the policy’s put in place that’s crazy! I was really excited to open my shop, but after having my shop for only 24hours and listing a couple of items my shop was permanently closed. & I have no idea what I policy violated because it wasn’t made clear in the email I was sent.
Nor did I receive any warning so I could attempt to correct whatever the issue was prior to my shop being closed. I didn’t even get the opportunity to utilize it. No sell, no views, nothing! I’m waiting on a response for a appeal but after reading the reviews, I’m not sure much will come of it.
& At this point, even if i am lucky enough to get my shop back i honestly don’t even think I want to bother with it.LisaaaaaanwVersion: 4.6.0
Too complicatedAs a seller i find tiktok be unnecessary complicated, they make it hard to search for orders
You have to enter an entire order number with about 15 numbers, instead of just having an order number or 4 numbers, it will make it so simple. Also there is no need at all to encrypt the buyers address, i am the seller i need to see their name & address, encrypting it makes it harder to find or look for orders, i can also see it when i print the label so i find that silly & unnecessary.
Also if tiktok cancels an order from a buyer for not paying, leave that in a separate folder or dont display it at all 😂 that causes for confusion.
(Today i was printing my orders & my printer jammed & it printed all of them except 1, so i had to enter the entire 15 number order to figure out which one it was, when it would be so easy if it was just a 4 digit order number, & i cant search by name because titktok thinks is a good idea to encrypt the buyers name & address 🤦🏻
Hopefully they change that.
Also dont make returns mandatory, we should be able to have a no Return policy if we want.Archie_1Version: 5.3.4
Needs improvementEvery time there is either a violation or a customer return tiktok shop does absolutely never take the sellers side. I placed a dispute on a violation with FULL evidence with over 9 screenshots long of an issue that was fully a system fail on titkoks side where they gave us a violation over a function that was not working on their app but this they care? Nope. Neither did they help to fix it. Another thing , customer return products that are not even the ones given to them and they still accept their full return and refund while other times giving refunds without sellers approval . It’s like they have no care for the seller.It would be better usernameVersion: 5.3.4
Unable to Link Account to official Tik Tok accountI have worked to get 1000 followers so that I can start going live with my shop linked to my tik tok account. It has taken nearly a month but I finally got there and was almost finished with setting everything up when I hit a wall. The tik tok verification needed an ID, which I was gladly ready to submit but for some reason I keep getting upload error. It is a bug that has not yet been fixed and I have seen multiple other people having the same issue. It really is not pleasant and is making me feel very helpless when no ticket I write nor email I send gets a response..NonvfjjVersion: 5.2.1
BEWARE! Random closures + will freeze fundsI have been running my handmade business online for 14+ years (so I know what I’m doing, my business is legit, nothing is copyright infringement). Linked Shopify to TikTok shop to try it out and fulfilled a handful of orders w/o issue. Two months later, I got RANDOMLY hit with 48 violation points for “Shop Compliance, Unusual Order Activity- Permanent Closure.” This is random, unwarranted, and best of all: they’ve frozen all my funds until they “decide what penalties to assess.” BEWARE BEWARE BEWARE; I have NEVER experienced anything as unpredictable and unacceptable as this in 14 yrs working with e-commerce. Google it; this is happening very frequently (and seemingly randomly).SuperIrritatedObvsVersion: 5.1.0
Terrible appThe app is horrible. It’s no reason to have an app when it does the exact same thing as the browser. Besides that, my tik tok shop has been having an issue where I have been approved for Tik tok shop and even shipped orders off. However my tik tok shop does not show up on my page although it’s link so no one who is in my page is able to view my showcase. It’s been one month and customer service still hasn’t resolved my issue. They escalated it but the representatives keep asking you to do the same things. My issue is still current and no one at customer service has fixed it..SwaniangVersion: 4.5.2
Pathetically horrible terrible appI’ve tried to Verify my account over 20 times. It keeps going in circles. Ads don’t work. I can’t setup ads. Orders appear without any notification or any emails. It’s just a bunch of screens with a hodge podge of features that look fancy but nothing really works.
Perhaps they just hired a bunch of designers and crappy programmers that have no idea how to build a proper app based software.
Only a bunch of few China based sellers are selling their products here. It’s just the Wild West. I’ve sent many emails to TikTok support but no one has ever responded..IcepreyasVersion: 5.3.4
Too many issues that should not be issuesThere are too many products being denied for unexplained reasons. The app also creates violations that negatively affect your shop health with vague descriptions as to why you received a violation. Nor do they provide details on how to support your appeal of said violation. Although we ship extremely fast we sell perishable items which we prefer to ship on Mon-Wednesday/Thursday depending on package destination to avoid shipping delays and to ensure freshness, however the site makes you ship in 24 hours or you receive a violation..Sheed78Version: 4.4.2
Manipulate you after 1 monthSo at first the seller central program is great. lots of people in the lives and the algorithm is working well and sales are good. after one month the app starts to send you less traffic which results in less sales and they direct you to paying for promoted ads instead of helping your businesses like the first month for free. Its a trick for tiktok to make more money off you. I really had high hopes for the platform but it turns out i was wrong as it was too good to be true and only lasted a month of success..Quentin whooVersion: 4.8.0
I’d give 0 if I couldI’d give 5 stars if I loved giving away free products and losing money instead of making it. The seller is NOT protected what so ever. Anyone can get a refund for any given reason on tik tok shop. I deleted my shop the other day due to this and sooooo many others have too because they are losing money more than they are making due to not being protected by tiktok. Watch videos on tiktok and you’ll see what I am talking about. Such a waste of my time and material due to 100’s of refunds for no reason. Sad. Do better , tik tok.He own LcickwndiqpVersion: 5.2.1
Horrible Resolution to IssuesIn theory this shopping app should be great but they give a lot of violations for computer automated issues on seller accounts that are not real. Their customer support is the worst when you try to resolve issues- chat support is never able to help- they always create an escalation team - they never resolve the issue bc a robot replies with a solution that is not related to your actual problem and they close the ticket. So you get to start all over again. And no resolution to anything. WORST Seller app TIkTok - do better !!!!.E8088Version: 4.7.0
Shop has been deactivated in errorMy shop was integrated with Printful. I sent an item to my first affiliate and it was not shipped in 24 hours. For that reason my shop has been deactivated. While I chose Printful’s 3-5 dat shipping as per TikTok’s policy. I spend so much time adding the products and the shop has been suspended for that unreasonable error. Why are you giving integration to POD if you are deactivating shops if they are not shipping in 24 hours. This is very unfair and stressful. Try another platforms. You will be deactivated without any warning..DitoTediashviliVersion: 4.9.0
UnsatisfactoryCustomer Service lack knowledge of anything and can be extremely rude. On the other hand the training center doesn’t gives much detail for information and then once you’ve listed items you might be able to sell a few then comes the violation and removal of the said product due to it being prohibited which makes no absolute sense. If you are a drop shipper then you have a whole other issue..MznishapurposeVersion: 4.9.0
ViolationsViolations and help center are a total joke. I literally had my product approved and up for one day, next day my product was suspended and got a violation! This is so bad for a business! You lose so much customers when you’re practically doing everything right. I have no idea who makes this decisions behind but I’ve known a lot of small business that have decided to stop using tiktok shop because of how much stress they put you on. Would not recommend!! 0 star.Lupe_281Version: 4.6.0
Heinous Customer Service and very poor guidanceAs a seller is very frustrating to put time an effort in several products for them to get denied/delisted for “improper categorization” when the products are specifically what they are. Appeals are useless because they continue to get denied but there is no one that can say in what category the product is supposed to be. Probably because is already in the correct category and whoever is checking on these things is an inept..DrJoan83Version: 5.5.0
Complete jokeI literally signed up to Cell was approved and then immediately got a violation. They sent me a thing saying I needed to send a copy of my business to my state whatever and I don’t have a business. My sister has a business and it’s just registered at the same address. She’s a graphic designer and it literally has nothing to do with me, so why would she give me her business information to submit an appeal on something that has nothing to do with her business.KzovrtufVersion: 5.2.1
A PAIN to type anythingThis app is ok but I find the typing to just all over the place. It predicts words and automatically changes it to that and jumps down to the end of the description. I also had handmade sterling silver jewelry to add but you “have to be invited” to use those materials and no way to apply for an invitation. Frustrating and probably better for common drop shippers, not small handmade businesses..MJandtVersion: 5.3.4
Don’t waste your time.They make it real hard to sell on here. Your better off selling on eBay, Marci, facebook market place etc. They make you upload certificates that’s impossible to get for an item you want to sell. Also you can list something simple like necklace and they say you selected the wrong category when I went through them all. Also support don’t know what they are talking about. Different reps told me different reasons why..Dont do point pick up 2021Version: 4.9.0
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