Boost Infinite Customer Service

Boost Infinite Positive Reviews

New to BoostI just received and activated my new phone. I’ve been with Verizon for over 10 years. After reading some reviews I have to say that so far this has been the best, easiest experience on a switch (which I was dreading) I’ve ever experienced. I did 75% myself online, so I only needed support to be sure the port from Verizon would go as smoothly. The team member was top notch, who also went above and beyond, even making a call for me to get previous account number and held on with me while I awaited that text with the number. She never made me feel rushed and I could tell she truly cared about helping me. After being with a major airline as a Customer Service representative and new hire trainer for almost 20 years myself, I know good customer service when I receive it. I hope you/they appreciate her as much as I did, for I surely would have loved to have had her on my team. The app is working wonderfully. I LOVE my new phone!! I am certainly going to share with everyone I know about my wonderful experience. What else can I say except Thank You Boost Infinite…keep up the awesome work and be good to those awesome reps you have!! You’ve got another very happy customer here..Luv2flyPIVersion: 1.1.9

Not Reliable for meI transferred my number from AT&T and everything was working fine but the app logged me out and every time I try to log in it saids “ Oops something is wrong. Please try again later “ I need the app to activate my other line and to manage my account & it’s not allowing me to log in. I hope this is fixed because if not I’ll have to abandon boost infinite and transfer my number out to another carrier. I believe people should wait before signing up for boost infinite because they have so many problems right now and I’m uncertain about their future. due to the cyber attack that happened a month ago and them not addressing the problem and millions of people had issues with their accounts and services, this makes boost infinite not reliable or trustworthy. Plus you have customer service agents who don’t really know what they are doing. The system is still new that most of the time the customer service agents are not helpful. If the app doesn’t start working properly I’m gonna transfer my number and my mothers number out of boost infinite. then I’ll probably be back with them in a few years after I see they improved because right now it’s not looking good.XshadoexVersion: 0.1.16

App really needs moreApp is too minimalist and has almost zero self service options, this is the first company I’ve been with that does not let you self restore eSIM. This review is for lack of self service, slow/not enough customer service that understands how to really help you. As far as the service itself it’s been great, but beware if you ever have an issue support is next to little to nothing. Only options they really give you to self serve is pay bill, turn off your phone and back on or wait for customer service, in my case they were closed for 4 hours until I could talk to anyone and the chat support I chose kept asking me as I waited if I was still sure I wanted to talk to someone, the AI couldn’t help and I couldn’t self service, so of course I wanted to continue. I’d like to note I’ve been with much smaller MVNO than this company before with a lot more options. I’d also highly recommend boost to offer browser account access, they assume heavily you have access to your phone and potentially more than one phone at that. Through app 99% only is less than ideal. Overall I’d still recommend the service for the price, but it’s not without annoying issues if you run into a problem, I didn’t have a problem for almost 8 months..Eggo1234Version: 1.2.10

Great For My Account Control!It shows me my data usage, which I always like to keep an eye on. Wish they can make a live widget for iPhones just to show data usage, so I don’t have to log in all the time just to check. It makes it very easy to make a payment with autopay on by default. It allows you to add up to four additional lines to your account easily. Plus, the Dish Wireless 5G network will be excellent when it deploys country-wide. Sign up now while you still can!.Jessie7092Version: 0.1.16

App is LackingThe application is minimalistic to say the least! Not at all impressed with the lack of accessibility or lack of options available within the application. I understand the whole give up something to get something, cheaper. However, it is not much cheaper then my previous provider. Not cheap enough to give up the application functionality I left to move to Boost. I truly hope you spend some money on programmers to move this application from a preschool level to possibly a high school level. Not asking for college level or degree, but I do hope something changes with this cheap application. Seriously, camper access the application if I’m not doing so from the phone associated to the bill. Seriously, this is ridiculous!.Living My NightmareVersion: 1.2.8

NOT BAD!!!Hey listen we all got confused by the name of company however, Very good service thus far! Device is nice! I just wish you guys would offer a plan that has hotspots for the device personal hotspots are needed for gamers, and children with iPads and switches for these family outings!!! Why not offer a package that allows unlimited hotspot data but lower cell data for the line. Example, unlimited talk and Text with 5 gb of 5g data and unlimited Hotspots data at 5G 50 to 60 dollars per month. I may be reaching but you can’t keep what you have in life unless you give it away!.OnemadblackdudeVersion: 1.2.17

New to boost ! So happy I switchedI was unsure of switching after being with Verizon for over 20 years . I got sick of my bill keep going up and my service getting worse !!! I got the plan where I get a new phone every year ! I have service every where I have gone ! My bill has no hidden fees and I am saving so so much money ! It was super easy to sign up , customer service was great when I called to sign up . I am so happy other people in my family are going to boost !.BwmtasVersion: 1.2.8

Excited to be here!My experience so far has been great. The people that work for boost infinite are great and they know how to speak English!the lady help me with my porting of my number from other carrier. She got on a three way call waited on their reps. To get on the line. And talked to two different people to get it done. She was very patient with me get all the information she needed. And was very knowledgeable about every question I had! I hope to be with them a long time to come!.4716BulldogVersion: 1.2.8

Missing basic functionsWorking on your account on your phone is NOT acceptable. This is a basic function that should have been provided before any roll out of phone service. This is a function that belongs on your web site. This BUG has been around for months. How about you get to work and let your user’s know some timeline. You don’t seem to be listening to this review page..RltjatVersion: 1.1.9

Works as it shouldI had been a Verizon and AT&T customer for decades. I was a little anxious about transferring to this new brand, but I was sick and tired of Verizon’s expensive bills. The incredible iPhone deal got me to give Boost Infinite a try, and I’m happy I did. The porting process went smoothly. Customer service was very effective in helping me set up my eSIM. Speeds have been way faster than Verizon. App works as it should. So far so good. Happy that I switched to Boost Infinite!.Smallville_FanVersion: 1.2.1

Great service until…I am really enjoying Boost infinite. I love my phone and the service is amazing, but only until you hit 30gb of data and then it basically becomes like sloth speed. It is supposed to be unlimited!! It shouldn’t be such a significant drop once 30gb has been reached. I switched my service from Cricket and they also had unlimited data with slower service once 30gb was reached, but it was incredibly faster. My phones takes minutes just to load a page. I want to give 5 stars but for this reason, I will give 3..Akinn5588Version: 1.2.10

Great Customer ServiceI have recently made a decision to change my carrier and have been totally surprised at the excellent degree of customer service displayed by each representative, I have communicated with during the order process, through the activation and on to a very informative live chat with a very courteous representative named; Justin. While I am very satisfied and will more than likely recommend “Boost” to my friends and family..I’melatedVersion: 1.2.8

👍🏽Customer service is great switching from old plan was super easy you do most of it yourself service on the network is great I have it everywhere even places my old plan didn’t but they need to add cellular device service I have an Apple Watch and it’s not compatible with this network still works but would be nice if I forgot my phone and could still use my watch.Estella0622Version: 1.2.17

Excellent chat customer serviceIn last spoke to Warren and I was floored by his ability to answer all of my questions politely and with an obvious grasp of how to help me and accomplish what I needed. Most cell service providers have lackluster, even abominable customer service. Not Boost Mobile. I choose my service providers based on customer service and Boost Mobile is a shining example of how it’s done. I am impressed..Matthew's TunesVersion: 1.2.14

New to boost infiniteI agree I am very disappointed that I still cannot view my account. I have no idea what’s being paid where and when if I can’t log in and see it. Porting over was not easy from boost mobile. I want to be excited but I’m just not there yet however I’m super excited with my new iPhone 15 promax. Boost mobile lost my business since they got rid of the boost up program and lack of good customer service. Sister company step up your game and give us a working app to view our account!!.Vette1973Version: 1.2.3

Carol HarrisI’ve been with Boost for several years and I highly recommend them to anyone who is interested in getting excellent service with great phones. Customer service is outstanding. Boost infinity is such a great deal. I have a new iPhone 15 plus pro and my bill is around 70 and that includes unlimited everything. Why go anywhere else. Give them a try.RonniecarolVersion: 1.2.16

So far so goodWas easy to switch over. Only took less than 10 minutes. No issues with the service. I actually had better service in places that I haven’t had good service in before. First month went well. Waiting on the Iphones to become available to purchase with this plan..MEganBW01Version: 0.1.9

Getting better, but still has bugs.The app is informational but is still a work in progress. I use iPhone 11 IOS 16.6 and have had same issue since switching over 4 months ago. The app upon attempting to open each time will not open, it just spins forever. Once I close app and immediately reopen, it spins for 10-20 seconds and then will open. This isn’t a once a day, it’s every time all the time. The app is not, but should be secured by password or biometrics..Traveler TraderVersion: 1.0.15

Excellent customer service!I was able to receive calls and texts, but not make them from my phone. The customer service tech solved the problem by patiently walking through troubleshooting steps with me. Just as we finished, I accidentally disconnected with her and did not get a chance to thank her. She was wonderful..M HyerVersion: 1.2.13

Phone does not ringMy phone most of the time does not ring when I’m waiting for a call. It goes straight to voicemail. I was told before that that means that I am not getting the signal from the tower. I think there’s an upgrade that needs to be done where I reside or whatever the case may be to get a signal from the tower. That’s my input..Dor1000Version: 0.1.18

UselessCan’t update anything in the app personal info, billing address etc. been in contact with them for over four weeks at least three or four days a week on the phone with them and even their tech’s can’t change your update anything in the app for me. just useless..Mr. Moving onVersion: 1.2.1

Customer serviceI spoke with a rep and attempted to speak to her supervisor Leo , unfortunately I was unable to , however she was GREAT ! I was a supervisor for customer service and she was GREAT ! I hope they are able to find her I spoke to her on the 13th and I was supposed to receive a call back but never did . Just a shout out for some great customer service !.Boymom x4Version: 1.2.12

Updating Credit CardsDue to a compromised credit card, I had to enter another card, but the app wouldn’t let me delete the previous (no longer to be used) card. Perhaps a future update could correct this issue. This is a minor detail to an otherwise seamless app experience..Skeptical MikeVersion: 0.1.11

So far so good.I just started with Boost today, and everything has been smooth and easy. I was able to activate and set up the phone myself, which is a feat. I will adjust the rating as needed, as I go along. But so far so good. Thinking of changing my TMobile phones over to Boost, if all goes well..QuietFire8Version: 1.2.1

Best Phone App and Co.!Onboarding was a little touchy for me but they’ve been working through issues and the second, third and fourth lines for my family was much faster. I love the 3 networks Boost provides! I have really good service and love the new Iphone deal. Can’t wait to see what comes next!.BigBoyNow565Version: 1.2.3

WORK IN PROGRESSYou get the essentials. This app is new and constantly evolving! For what it is right now it works. I am so happy with my boost infinite service. Why should you pay so much money for cellular service. Make the switch I did it and I couldn’t be happier! Thank you boost infinite for being honest with your service..BB40044Version: 0.1.20

BoostAll working well, as my neighbor hood as spotty to no signal. WiFi kicks in we are fine. As for when out and about we are getting the same to better service as Verizon without dishing out 60 to 80 bucks a line for the same service. Please add a tower near me Ironwood crossing Queen Creek..El Jefe BoosterVersion: 1.2.7

ServiceI switched from consumer cellular because of slow service and unfortunately this is not any better. I thought for sure is it getting a new phone having 5G that I would have better service but I don’t sometimes I can’t even call out. Their customer service is great but they can’t do anything about the service..Sy)v+vilVersion: 1.2.16

FeaturesThis app shows current cellular plan you are subscribed to and details of plan cost. Also keeps current count of data usage and able to manage add-on(s), change plans or order new devices..Ghost DawgsVersion: 1.2.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.2.18

Boost Infinite Negative Reviews

Highly disappointedFrom the day I signed up for service with this provider, I have had nothing but problems. Just using the app, or trying to, is a nightmare. Can't open it with the thing just spinning for minutes on end. If it's not that, it's being logged out and getting error messages that login credentials are incorrect despite not changing anything, and it's just as much of a headache trying to reset passwords. Can't contact support with the app constantly disconnecting and reconnecting during the session, and waiting 10 minutes on average for a reply. Needless to say, I don't enjoy getting pop up messages saying payments failed when it definitely went through. I only signed up because I needed a second line for work purposes, and I couldn't beat the cost—$25 a month bringing my own device is a steal considering the amount of data compared to paying $40 month prepaid with another provider and getting only 15 GB of data. However, it certainly shows this is a "get what you pay for" deal, and I do plan to cancel at the end of my current billing cycle..NattyMcNattVersion: 1.0.15

THIS PLACE IS A SCAM !!!I ordered a new phone from here and I patiently waited for 3 weeks without even knowing they had already cancelled my order. They took my money and cancelled my order without even saying a word to me. I had to reach out and ask them why my order was taking so long and that is when they told me that my order had been cancelled on their end. I would still be waiting right now if I never reached out to them about my order. All of this has happened and I still haven't even received my refund. It’s been another 3 weeks since I was informed my order was cancelled and since then I have been waiting on my refund. They told me it would take 7-10 days for my refund to process and it’s long been past that. They’re not even responding to any of the emails I have send them over the past weeks. This place is such a scam and anyone wondering if they should purchase something from here well my answer is no..Ric on iosVersion: 1.2.6

STAY AWAT FROM THIS COMPANY!IF I COULD GIVE NO STARS I WOULD HAVE!! We have been with these guys since October of 2023, and it’s been a complete nightmare! First they set us up on the wrong network, then started the billing issues, missing credits, incorrect charges! Every single month we have had to call and file a complaint! Only to be lied to by their representatives that claim they submitted a ticket and escalated it, then within 3-4 weeks, same thing happened again and again no resolution! This last time they hit my husbands account for over 1k and put us 500 in the negative! For a device payment for a phone that they kept arguing with me about owing on it! Stay away from this company unless you enjoy having money taken from you WITH OUT CONSENT and having constant issues and have them pretend to care about it when clearly they don’t care because they never fix the issues!!.Ladysmith69Version: 1.2.9

I wouldn’t recommend this service.The app is fine so 5 stars for that, I guess, but the service is not great. And I don’t just mean like it’s slow or whatever, because I understand you get what you pay for $25 is pretty cheap. UNTIL they nickel and dime you. I tried adding on a new line and it finally worked on the 25th of the month so they took the money out of my account, but then the first comes around and they charge me again for that line. So I paid a whole months worth of fee for 5 days and then again a whole month for the start of the next. Bogus. Plus I think they try and confuse you on purpose with billing you in the middle of the month. And while the persons on their chat feature are so so nice, they do not have a better understanding of what is going on than you do. Overall not a great experience..RchlnlsnVersion: 0.1.20

Basic Starter AppIt feels like a template starter app for someone who just learning how to make an app. Everything is basic and it feels like I’m going in circles trying to find the information I need. To the point where I’m forever contacting someone through chat to get a very simple basic questioned answered. Which in my opinion should be easily accessible to find. Infinite has no actually Website to view your account online..like seriously Infinite that should’ve been something that was developed way before launching the app. Me personal, I rather look at my accounts on my laptop, wider screen, less scrolling, bigger words. Bottom line there’s a lot of work that still needs to be done with Infinite App to make it user friendly for ALL..TreasureReBootVersion: 1.0.15

RUN!!Apparently it takes a team of nasa scientists to figure out how to activate a brand new iPhone out of the box. Spent 8 hours over three days talking to 5 different support reps just trying to activate my service. I’ll give credit when credit is due; the support reps are mostly friendly. But man, it’s clear that nobody knows what they’re doing. Eventually, like I said, after 8 hours of my time spent dealing with this crap, I was eventually told that I’d have to return the phone in the mail and wait for a new one. So now I’m just waiting on a refund. I’ll update with how long that takes because I’m sure there will be some kind of issue with that as well considering. I would highly highly recommend that you stay as far away from this company as you can..JackWilli.Version: 1.1.9

Overly complicated.As a millennial, I’ve grown up with tech. Even new tech shouldn’t be this difficult. I went from bringing a device, to needing to buy one, and no one I’ve spoken to could help me. At a boost mobile store, I was told they didn’t sell phones without plans and she couldn’t sell me a phone. Via the boostinfinite app chat feature, Arsenio told me to buy a phone from the website. The website wouldn’t let me buy a phone since my email address was already linked to an account. Went back to chat, and their solution was to sign up for a second line, and pay for a second account with a different email address to order a phone. We should just be able to sign into our accounts on the website!.LSC-GLKVersion: 0.1.9

Errors, errors, and errors + worst customer supportI have been trying to process a payment for 3 days and all i get is a error after a error and when i contact the support they told me to use different payment options which I already did use 3 US banks payment methods + paypal and nothing work. When I reached put to the support again they told that they can’t do anything without mentioning any farther details. And I'm willing to show a screenshot of the email I received and I'm still stuck with the issue. I’m switching to a different provider after less than 3 months of signing up. Without a doubt the worst service I have ever experienced.QaxzdtugbVersion: 1.2.12

Worst company everThis company has been trying to activate my phone for over a month I have spoken to several people been told I’ll get a call back I sit by my phone waiting and waiting no one calls me I call back they tell me someone will call me again nothing this happened multiple times and now they are going to charge me for the whole amount of the new phone even though it’s their fault it’s not activated. The guy I talked to today on the phone told me he didn’t know how to get me to a supervisor and kept telling me he doesn’t know what’s going on. Worst customer service and it’s a huge scam altogether. Stay away!!!.MisslesbianloveVersion: 1.2.5

Great plan Terrible ServiceDefinitely not what I expected. This is honestly the worst phone provider I’ve ever had in my 40 years of living. I switched because of the promise to have BETTER service due to being ran off 3 networks. That is a lie. My calls constantly drop. I barely have service and my internet is literally running like a snail if it even works and I have WiFi at home so I KNOW I don’t use all my data. I feel stuck in a plan that is so ghetto and terrible. I would never recommend to anyone due to these issues. Yall need to step up your game and start providing the service you “claim” to already have!.SbekosckesVersion: 1.2.17

Beware, Dish will never refund you, no matter what.Because of dish’s massive hack, they were unable to provide me service when I switched phones and needed to update the esim/activate the line. For 25 of the 30 days in the billing cycle, dish was 100% non-responsive to my requests to get service on the new phone. They refused a refund by saying when I signed up I agreed to the terms and conditions which states “Ultimately we aren't responsible for any interruptions, delays,or limitations of your Service”. Garbage company. Anyone else would have credited the month when 90% of month was unable to use service paid for. Buyer beware!!!.Sideburn SlayerVersion: 0.1.16

App has a lot of critical bugs1. Activated data hotspot service can’t be deactivated because “deactivate” button exists but do nothing. 2. Unexpectedly I was logged out and can’t log in, app opened web view to login but input fields was without keyboard so I can only “paste” into this field but this ugly trick also didn’t help to login. 3. I have 2 lines in my account, when we both started chatting with support all our conversations are mixed into one and it is totally messed up, every user should have separate own chat session! As I can see dev team working without appropriate tests coverage..AosynskyVersion: 0.1.20

Do not use them!I tried activating two lines, the phone porting process did not work correctly. I called their customer service, their agents are nice, but they created a third line to try and port the number over again. It never ported in successfully. I expected to pay $50, that first month. They still charged me for that ghost line that was never activated by them. So my first month bill was $80, they then tell you their company has a policy that they can’t adjust any bill even if the error for the charge was on their side. Absolutely corrupt company, DO NOT USE THEM..Melle_2218Version: 1.0.0

Being charged twice a monthI literally just came off of the Boost Infinite app trying to talk to a representative which was not giving me the correct answers. I’m telling the representative that money is being taken out of my account twice a month for my phone but she claimed she only sees once a month, but I have proof and screenshots that in the beginning and at the end of the month money is being taken out of my account two times, but she claims I’m only supposed to be charged once, so what’s the problem here why is my money being taken from me?.Christe LoveVersion: 1.2.10

My worst experienceThis whole change was a nightmare. First they sent the phone to the wrong address and it took a week before they retrieved it and had UPS deliver it to me. The service went out frequently. My calls went directly to voicemail and I missed many text messages. I canceled and they gave me the info to port my number to a new carrier, then disconnected it before we could complete the porting. So I lost the number I had for over 20 years. Oh and the app was hard to use as well..Kathie99Version: 1.2.8

Chat support function causes app to freezeThe chat support part of the app does not work well. Currently, when I try to use it, it asks if I want to ask a new question. After selecting yes, the app freezes. Hard closing and restarting the app does not help. Restarting the phone does not help either. Also, when in a chat with a rep, they send a secure form to submit sensitive data. The forms have yet to work correctly. Nothing happens after pressing “submit” and eventually gives an error message that freezes the app..M_CvzVersion: 1.0.0

Worst cell phone company everI was with them for about three or four years everything was fine, but then one of my phones broke so they referred me to my insurance which I had been paying. You know you think to yourself the whole reason you pay for the insurance in case something breaks, they wanted me to pay $175 more to fix this phone that I had paid for, nope and then when I went to come back into the company, it was even worse they couldn’t even set up my account talk about failure.Aless Second LifeVersion: 1.2.0

Service is okay, app is trashI switched to Boost Mobile a few months ago and so far the service is nothing special. I get the new iPhone so I guess that’s cool but whenever I want to do anything in the app, it’s extremely buggy. Payments don’t always work, I tried shopping for a new phone and it only showed me iPhones. Also, just wanted to see how much I had left on my payment plan and the page never loaded. Pretty disappointing.AethergnosVersion: 1.2.12

Poorly Designed AppIf I could give an app negative stars, this would be the one. It’s a 4 year old app, with 4 year old navigation problems, 4 year old bugs and glitches, and 4 years of the designers neglecting to fix any of it. My biggest pet peeve is the Data Usage; I get that it’s not supposed to show real-time data usage, but it doesn’t show any usage - ever! One could deduce that, after 4 years, there must not be enough customers to warrant the release of funds to pay the developers to fix the app..Cr8vqtVersion: 1.2.6

Nothing but agony since switchingMy bill is NEVER consistent or what it’s supposed to be, we NEVER have service, after 3 MONTHS our data still has not reset like it’s supposed to when it’s paid, during chat with customer service it randomly made me update app and now it doesn’t work just keeps telling me to update. Was supposed to get the promised new phones when switching but now being told it’s not available in my area! What does that even mean! DONT MAKE THE SAME MISTAKE I DID! PAY A LITTLE MORE AND KEEP YOUR CURRENT PROVIDER!.THIS IS YOUR WARNING!Version: 1.0.11

Service is great, app is terribleThe one star rating is for the app not the phone service. I love the Boost Infinite service and their great plans like the new iPhone every year is a great deal. However, the app is not very well developed. It does not update to what the current current status of the account is. If it indicates an error such as in payment it is stuck on that screen and does not let you progress to any other screens. Please make a Phone app that matches your phone service..Anne VieVersion: 1.2.4

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