Mailchimp Email Marketing Customer Service

Mailchimp Email Marketing Positive Reviews

Fantastic tool for email blasts and recruitmentI am president of a non profit membership group and we use this tool for sending Alerts, Meeting Reminders and other important information to our members. We also use it when recruiting new members. We started out using the “MailChimp” free plan and it worked well, But after a year we upgraded to the monthly payment plan. There are several different plans. We also have the “Subscribe” app to subscribe new members on-the-go. The “MailChimp” app and the “Subscribe” app are used in conjuction with the “MailChimp” website where you create your account. Both apps are free. Although “MailChimp” is generally geared toward commerce. It is working great for us. Very flexible and we can structure it for anything we want to do. More than likely it will work fine for any business or group. I am sure that once you start using this program you will continue and will be happy you took the plunge. Try the free one first. If it doesn’t fit your needs than nothing is lost. You won’t regret it..Big CrusherVersion: 5.13.2

A Good StartI recently took over as my religious organization’s newsletter editor where we frequently use MailChimp to contact members of our congregation. Since I’m still in my mid-20s, I figured that downloading this app would work better for adding things quickly at events, while I’m out and about, or need to check something during my break at my day job. While this app is great for checking to see what articles or other information we still need to add while I’m away from my computer, it’s not the best for writing or formatting the newsletter. Longer articles (or anything more than two or three paragraphs, to be honest) that I’m working on are often obscured by the keyboard while I’m trying to add something to them, which is unfortunate. I’ve also almost ended up sending mailings early due to the position of the ‘confirm and send’ button while trying to edit one of the newsletters. Most of the time I end up having to do most of the major changes on my computer because of how this app ends up working. I won’t be deleting this app (as it is still helpful for at-a-glance updates), but it definitely could use some improvements..McKinleyDozenVersion: 4.9

Get rid of the yellow!!I’ve been using MailChimp for years and I do really like it. The app, in general, is pretty helpful and assists me in keep my mailing list up-to-date when I am out and about. However, there is a reason bright yellow is not used in most apps/branding... It’s hard on the eyes and generally off-putting. Just look at your competitors, as well as most of the apps in the App Store… There’s very little yellow because it’s just not a pleasing color to look at. Even Snapchat offsets by adding some white to make it look deliberate. The new look makes the app look amateur and ugly. When my partner first downloaded and installed the update, I thought something was wrong with their phone screen… Nope. There is just something wrong with the new branding. Please go back to your more neutral colors scheme, please. Even the newsletters are now ugly to read ....Anna166Version: 5.0

Well thought-out tool but editor could be easierI like the tool but wish it the editor worked better. Photo edits are difficult for example adding text directly on a photo. We tried it the other day, saved the photo, went back into photo edit mode, and the text was “locked”. We couldn’t change it, so we had to delete the photo, reload it, to be able to add the new caption. Also, the tool doesn’t seem to support responsive email sign-up pop-up windows (i.e. we wanted an email pop-up with a photo on the desktop page, and a pop-up without the photo on mobile page and had to purchase a different tool to do it). There are a few other little things like not being able to send a campaign to multiple audiences but maybe that’s us not knowing how to use the tool....2.1212121212Version: 5.9

Long time mailer, first time chimp.I’ve been designing and sending newsletters for a private company for over six years. We had a large list that I cultivated and during that time we used an email service provided to us by Apple. Well I did allow us to send large amounts at a relatively inexpensive monthly cost, the interface intuitiveness and overall ease-of-use is nothing like what Mailchimp provides. I’m extremely pleased with Mailchimp. Managing contacts, creating segments and groups, and designing emails with or without templates is so easy with Mailchimp. I highly recommend this to anybody looking to grow their business or start a new one..LiveTheCity!Version: 5.37

OutstandingThis company has been the find of the year for me. The very idea that mailchimp allows small businesses to use their services for free until they grow large enough to require paid services, is awesome in itself. But then once I started using the service and scheduling daily email blasts, from the very first week I started picking up as much business as I receive from my paid Google ads. MailChimp is truly the best thing out there regarding business emails!.Greensmith Home InspectionVersion: 4.6

Fine but AnnoyingIt goes without saying that the browser version is great and far superior to the app. But because the browser version on my ipad safari (not sure if that’s apple or MC’s fault) acts strange, I’ve tried to use the app more. My two biggest annoyances is that when editing an email, the edit bar at the bottom keeps popping up and down. Sometimes it pops up and down so rapidly it feels like a joke. Just please pin it to remain there! It won’t ruin the aesthetic and the alternative is far worse! Also, when you edit a block and save it, you always get thrown to the top of the email. Minor annoyances overall but they add up to create a less than ideal user experience..Ricky adfamVersion: 6.4

Decent but keeps crashingI’ve been using Mailchimp to send email blasts to customers for a few months now. At this point, I’m searching for other options. Mailchimp is decent, but the app keeps crashing on me and the website is not user friendly. It’s annoying to have to re-load a campaign when switching between the app and the company website when I’m adding hyperlinks. Beyond crashing, the app doesn’t do well when I’m designing campaigns. I use an iPad and I can’t scroll with my Bluetooth mouse at all. To scroll, I have to use my finger JUST RIGHT or it will not let me scroll down. Overall, I’m annoyed with the app. First review I’ve ever written. If anyone has suggestions for another service, send them my way..EbabybaeVersion: 5.36

What’s going on MailChimp!?As a small business owner, I love the services that MailChimp offers. Unfortunately though when I need to create an email campaign on the go, the app and site have not been the best. I have tried everything, but the app is not sufficient for my needs. It never completely works on my iPad or phone, and sometimes when I go to the site it has the same issues. How can I utilize the services you offer if I can never truly use them? It is starting to really frustrate me, as I am in the growing phases of my business and want something that is reliable. Please fix your app and site..JazzyJazz23Version: 4.9

Take your time!..M.C. is awesome!Take your time as finding out how to work all the whistles and bells is a bittedtedious initially after you learn how to upload your CSV file then it’s just green lights from there. Ease of use is a factor and I find it on the medium side but if you can program an iPhone you can master the Mailchimp App software. Great for communicating with Business at the lowest rate possible I do appreciate their free plan and plan to upgrade!. Thanks Mail Chimp❤️👍🏽💯.Sparky,Version: 6.19

Super Easy!!Love being able to send emails from my phone! Ive been behind on my email marketing because I was using another platform that did not have an app for phones and I am not at my desk all day. I literally lay in bed and send emails. And Mail chimp is MUCH cheaper and does the job. However, I am with shopify so I am wondering if they will ever get back connected so that I can track sales. But I see them coming through right after I send my emails so I know its workin. SUPER HAPPY CUSTOMER!.ByFrancheskaVersion: 5.9

Power tool for club managementOur beekeeping club is too small and poor for most member communication and management solutions, and the pandemic has forced more of our club offerings online. We are finding it deeply helpful to have communication tools that let us understand what is reaching members in a helpful way, and stop bothering them with messages from us if they don’t want them. It also seems to be a gentle education in this field, which is new to us..PhangphangVersion: 5.36

Easy to use with great features!I’ve been using Mailchimp for a while now and when reaching out to you database, there’s the hard and old fashioned way to do it OR, you can use the great features that even the free accounts offers. Stats and reports to let you know how your email campaigns are doing, who opened, who didn’t, where did your email got the most clicks, on and on! Great product and system when you want to scale your business!.El rezoVersion: 5.16

Must haveI don’t write reviews. I just don’t...but I’m writing this one because I downloaded this app yesterday and it has already become super helpful for me for my blog. I didn’t download for some time because of the negative reviews I was reading. All I know is that tho app has solved a major problem for me (ease of tracking campaign and list stats) and given me easy access to some material that will help me with strategy. Well done. I recommend it..Kid LibertadVersion: 4.3

Powerful Engagement ToolI’m still working to build an email list that will allow me to serve my target community. So I currently have 56 subscribers. Yet the power of Mailchimp to help me engage with them is awesome. Features like scheduled email release; resend based on different parameters, tagging people for specific tracking, and more are unbelievable! And at this point it’s at no cost. I thank you for standing with me to enable me to build a tribe..Thomdixon11Version: 5.26

Love but difficultLove the service, but using email templates is not user-friendly. One time the email looks good, the next time the borders don’t match up and things are very off. You should have some sort of wizard that will correct these things. When going into “help” it should be much easier than it is to find your issue. For example landing pages are amazing however the templates are very difficult and do not offer flexibility example you cannot size things properly..KBSWOWVersion: 6.20

The Pro version is everything!I was so reluctant to pay for the pro version, I felt it was too expensive. Boy I was wrong! It’s everything and more! Infact, I have made back my investment in the pro version for this month from the sales made via email. If you’re thinking about upgrading, I hope you find my email and make the decision ASAP. It has changed the trajectory of my business for the best! Excellent Mail Service..YinnyfafVersion: 5.25

ConnectingI wanted a way to stay in touch with my clients and start a contact list. I am very technologically challenged and even though I had help to start out from a friend she quit and I had to go it by myself. I did it, while it was a little challenging when you up grade and I have to relearn how to do things it was fairly easy to do now I am learning and desiring to see how else I can use Mailchimp to help my business. Anna owner of BodyMindSpirit Connected.BMSC - ownerVersion: 5.7

App!!! Love itBefore Mailchimp I used a different more popular email marketing company. However it was really inconvenient because I would use it from my laptop due the site being a limited on my phone. Well mail champ has an app which makes sending an email so convenient especially on the go. The app has been a definite plus for my business..I 💜 thr appVersion: 6.11

UX is incredibleThanks Mailchimp for being brave enough to even try to deliver the kind of solution you have built for us. I have personal things I do with it and professional things. The resend feature is Gold. It just works. Like the rest of your stuff. Thanks for thinking about your product from the user side of things. You guys lead the way in delivering thoughtful benefits with a simple interface. Keep up the good work. Aaron.AzzamatazaVersion: 5.26

Just a few apps worth 5 start...And it's the one of them! I just sent my first campaign using only iPad and I was amazed! The app is beautiful and very very easy to use! I already started checking other options than MailChimp just because I want only use my iPad, but now this app is one of the major reasons I will keep on MailChimp! Of course, there are minor issues that I think will be correct in future updates! Very good job guys!.FdfurlanVersion: 4.3

Best Thing EverMailchimp on the go is the best way to think of it. As a business owner, you may just randomly think of a way to connect with your audience and instead of waiting to get home to that computer or ipad you can simple do it on your phone. They also send notifications about your campaigns analytics plus tips to connect with your customers. How could you not take advantage of the app!.Pai🌹Version: 5.9.1

Love the Mobility, Functionality Needs WorkI love being able to create these emails on the fly, but it’s glitchy. Y’all need to really get in there and do a comprehensive debugging. It is creating frustration and I know you don’t want that. Sometimes text boxes aren’t editable due to direction text boxes being in the way of the cursor. I can’t seem to get the button color boxes to edit. And the “apply style” check box doesn’t apply style to all the other kinds of element like it says it should. Thanks for creating a good product. Make it great! 🙌.WrenSauceVersion: 5.37

MehI really like having the option to reply to emails right from the app. But frequently, after I have responded through the app, the customer never receives the email. I will go through and respond to a bunch of emails, and find that a batch of them didn’t go through because several customers did not get the response, even though the response shows on my end. I also wish I could attach a picture to the email. Will that ever be an option?.Buttercream BlissVersion: 6.18

Amazing for the free versionI truly enjoy when companies bring so much value that you can help with by their subscription service. I can’t even imagine how valuable it’s going to be when I start buying their subscription service thank you so much for such a great application and a great service that has allowed me to build my business to the next level. Also very easy to use.CoachellacoachVersion: 5.8

A sizable learning curve, but it pays offThis is an awesome free software for my purposes. I use this mainly as a way to send out newsletters to friends and family to keep them updates with my life on the mission field. Although it’s taken some time to figure some things out, I think all in all it’s been great for a free service. If I can ever afford it I’d like to see what benefits there are to paying for the full services!.MikeyFresh☕️Version: 5.7

Good, does what it says, buggyMail Chimp is pretty basic, could use more customizable features especially with the layout. It’s very buggy and laggy with the UI, so it’s kinda frustrating to work on longer projects to real get your vision across. If you’re not design oriented the lack of options and usability overall is probably helpful, but for me it’s a hindrance. Whatever, it’s a basically free service, so 4 stars..CarlyJo02Version: 6.4

Great product but one small issueHighly recommend this product, but one issue we have is sharing a finished campaign with our FB page. Since a FB business page requires an admin profile (annoying), Mail Chimp is only locating the admin page- at least through the app. Other than this incredible product, really well thought out..SF SarkisVersion: 5.2

Such a great app!The Mailchimp app makes my life so much easier. I can do all the important repetitive tasks right on my phone without having to login to the computer. Adding contacts, cleaning out the subscriber list, typing up and sending out emails, viewing reports, everything can get done on the go, no matter where I am..Must ExitVersion: 5.43

Glitches and details were overlooked-I so often get a “timed out” message when trying to create campaigns or send test emails through the app -The interface difference between the mobile app and desktop site are stark and make it very difficult to find things created in one place on the other. -When trying to change the font color... it didn’t change, even though the settings say it did. -When trying to add a link to text, I highlighted the text to be linked and the standard apple options pop up (“cut, copy, paste, share...” and cover the button i need to click to make a link. -No optimization option for sending times Aside from these issues (and more that I just can’t think of right now), the app works fine. It is convenient to have it on the iPad and overall easy to use..AsdfasdfasdgadfhgVersion: 5.5

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Mailchimp Email Marketing Negative Reviews

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