Mailchimp Email Marketing Customer Service

Mailchimp Email Marketing Positive Reviews

Support was excellent - they made many attempts to contact meMY MARCH 2023 UPDATE BACK TO 5 STARTS. …and not only that, they fixed the problem in an update and the iPad app runs at least as well as before. Thank you for your attention and care of your app which is very valuable to me and countless millions of other people. COMMENTARY ABOUT THE FREE TIER REDUCTION It’s a shame since being acquired by Intuit you have reduced the free tier benefits. I hope this is not a slow death march to forcing a paid account in the future. Please remember all of the small arts festivals and gatherings and communities who make small to no profit to bring valuable information and programming to their communities…we’ll always need a free tier in order to mass communicate. I hope you’ll see your free offering as the important philanthropic work it is…and that your philanthropy begets more philanthropy. COMMENTARY ABOUT GETTING HELP FOR NON-PAID ACCOUNTS While it was not straightforward how to contact for support without a paid account - a feature I hope they will improve - I was able to get attention by contacting sales. I hope they can see this is not the most efficient approach. MY OLD REVIEW PRIOR TO MARCH 2023 I can’t contact your for support unless I have a paid account, and I could not find any other way to inform you that the latest update has broken photo import from apple photos on iPad. I’m running iPad pro 2018 latest operating system. Also, it’s pretty unkind to not have support for your free tier customers. After all, when something is broken we would like to be able to tell you..Louis88keysVersion: 6.34

A Good StartI recently took over as my religious organization’s newsletter editor where we frequently use MailChimp to contact members of our congregation. Since I’m still in my mid-20s, I figured that downloading this app would work better for adding things quickly at events, while I’m out and about, or need to check something during my break at my day job. While this app is great for checking to see what articles or other information we still need to add while I’m away from my computer, it’s not the best for writing or formatting the newsletter. Longer articles (or anything more than two or three paragraphs, to be honest) that I’m working on are often obscured by the keyboard while I’m trying to add something to them, which is unfortunate. I’ve also almost ended up sending mailings early due to the position of the ‘confirm and send’ button while trying to edit one of the newsletters. Most of the time I end up having to do most of the major changes on my computer because of how this app ends up working. I won’t be deleting this app (as it is still helpful for at-a-glance updates), but it definitely could use some improvements..McKinleyDozenVersion: 4.9

Long time mailer, first time chimp.I’ve been designing and sending newsletters for a private company for over six years. We had a large list that I cultivated and during that time we used an email service provided to us by Apple. Well I did allow us to send large amounts at a relatively inexpensive monthly cost, the interface intuitiveness and overall ease-of-use is nothing like what Mailchimp provides. I’m extremely pleased with Mailchimp. Managing contacts, creating segments and groups, and designing emails with or without templates is so easy with Mailchimp. I highly recommend this to anybody looking to grow their business or start a new one..LiveTheCity!Version: 5.37

Get rid of the yellow!!I’ve been using MailChimp for years and I do really like it. The app, in general, is pretty helpful and assists me in keep my mailing list up-to-date when I am out and about. However, there is a reason bright yellow is not used in most apps/branding... It’s hard on the eyes and generally off-putting. Just look at your competitors, as well as most of the apps in the App Store… There’s very little yellow because it’s just not a pleasing color to look at. Even Snapchat offsets by adding some white to make it look deliberate. The new look makes the app look amateur and ugly. When my partner first downloaded and installed the update, I thought something was wrong with their phone screen… Nope. There is just something wrong with the new branding. Please go back to your more neutral colors scheme, please. Even the newsletters are now ugly to read ....Anna166Version: 5.0

Well thought-out tool but editor could be easierI like the tool but wish it the editor worked better. Photo edits are difficult for example adding text directly on a photo. We tried it the other day, saved the photo, went back into photo edit mode, and the text was “locked”. We couldn’t change it, so we had to delete the photo, reload it, to be able to add the new caption. Also, the tool doesn’t seem to support responsive email sign-up pop-up windows (i.e. we wanted an email pop-up with a photo on the desktop page, and a pop-up without the photo on mobile page and had to purchase a different tool to do it). There are a few other little things like not being able to send a campaign to multiple audiences but maybe that’s us not knowing how to use the tool....2.1212121212Version: 5.9

Fantastic tool for email blasts and recruitmentI am president of a non profit membership group and we use this tool for sending Alerts, Meeting Reminders and other important information to our members. We also use it when recruiting new members. We started out using the “MailChimp” free plan and it worked well, But after a year we upgraded to the monthly payment plan. There are several different plans. We also have the “Subscribe” app to subscribe new members on-the-go. The “MailChimp” app and the “Subscribe” app are used in conjuction with the “MailChimp” website where you create your account. Both apps are free. Although “MailChimp” is generally geared toward commerce. It is working great for us. Very flexible and we can structure it for anything we want to do. More than likely it will work fine for any business or group. I am sure that once you start using this program you will continue and will be happy you took the plunge. Try the free one first. If it doesn’t fit your needs than nothing is lost. You won’t regret it..Big CrusherVersion: 5.13.2

Easier than you think!I have been dreading learning how to use Mailchimp for about 10 years. Finally, this weekend, I was backed into a corner and I HAD to learn how to get a big email out. It takes some time, but if you’re patient (or desperate like I was) and if you’ll keep looking for options to make it easier, you’ll stumble onto premade, easy to modify email templates, etc. Give it a try. I’m almost. 60 years old and I was able to work through it. You can do this!.WorkingSingerVersion: 6.57

Fine but AnnoyingIt goes without saying that the browser version is great and far superior to the app. But because the browser version on my ipad safari (not sure if that’s apple or MC’s fault) acts strange, I’ve tried to use the app more. My two biggest annoyances is that when editing an email, the edit bar at the bottom keeps popping up and down. Sometimes it pops up and down so rapidly it feels like a joke. Just please pin it to remain there! It won’t ruin the aesthetic and the alternative is far worse! Also, when you edit a block and save it, you always get thrown to the top of the email. Minor annoyances overall but they add up to create a less than ideal user experience..Ricky adfamVersion: 6.4

Decent but keeps crashingI’ve been using Mailchimp to send email blasts to customers for a few months now. At this point, I’m searching for other options. Mailchimp is decent, but the app keeps crashing on me and the website is not user friendly. It’s annoying to have to re-load a campaign when switching between the app and the company website when I’m adding hyperlinks. Beyond crashing, the app doesn’t do well when I’m designing campaigns. I use an iPad and I can’t scroll with my Bluetooth mouse at all. To scroll, I have to use my finger JUST RIGHT or it will not let me scroll down. Overall, I’m annoyed with the app. First review I’ve ever written. If anyone has suggestions for another service, send them my way..EbabybaeVersion: 5.36

"Mailchimp Review: Streamlining Email Marketing with EaseIn today's digital age, effective communication is key to success, especially for businesses looking to engage with their audience. Enter Mailchimp—a powerful email marketing platform that has revolutionized the way organizations connect with their customers. As a user of Mailchimp, I can attest to its effectiveness and user-friendly features that streamline the email marketing process. One of the standout features of Mailchimp is its intuitive interface, which makes it easy for even novice users to navigate and create stunning email campaigns. From designing eye-catching templates to crafting personalized messages, Mailchimp offers a range of tools and customization options that allow users to tailor their emails to suit their brand and audience. Moreover, Mailchimp's robust analytics provide valuable insights into campaign performance, allowing users to track open rates, click-through rates, and other metrics in real-time. This data-driven approach enables businesses to refine their strategies and optimize their email campaigns for maximum impact. Another aspect of Mailchimp that I appreciate is its integration capabilities. Whether it's syncing with customer relationship management (CRM) software or connecting with e-commerce platforms, Mailchimp seamlessly integrates with a variety of third-party tools, making it a versatile solution for businesses of all sizes. Additionally, Mailchimp's automation features help streamline repetitive tasks and save time, allowing users to set up automated email sequences based on customer behavior or preferences. This not only increases efficiency but also ensures a consistent and personalized experience for subscribers. Overall, Mailchimp is a game-changer for businesses looking to elevate their email marketing efforts. With its user-friendly interface, powerful features, and robust analytics, it empowers users to create engaging campaigns that drive results. Whether you're a small startup or a large corporation, Mailchimp offers the tools and support you need to succeed in today's competitive market..McKenzie collectionsVersion: 6.54

OutstandingThis company has been the find of the year for me. The very idea that mailchimp allows small businesses to use their services for free until they grow large enough to require paid services, is awesome in itself. But then once I started using the service and scheduling daily email blasts, from the very first week I started picking up as much business as I receive from my paid Google ads. MailChimp is truly the best thing out there regarding business emails!.Greensmith Home InspectionVersion: 4.6

What’s going on MailChimp!?As a small business owner, I love the services that MailChimp offers. Unfortunately though when I need to create an email campaign on the go, the app and site have not been the best. I have tried everything, but the app is not sufficient for my needs. It never completely works on my iPad or phone, and sometimes when I go to the site it has the same issues. How can I utilize the services you offer if I can never truly use them? It is starting to really frustrate me, as I am in the growing phases of my business and want something that is reliable. Please fix your app and site..JazzyJazz23Version: 4.9

Take your time!..M.C. is awesome!Take your time as finding out how to work all the whistles and bells is a bittedtedious initially after you learn how to upload your CSV file then it’s just green lights from there. Ease of use is a factor and I find it on the medium side but if you can program an iPhone you can master the Mailchimp App software. Great for communicating with Business at the lowest rate possible I do appreciate their free plan and plan to upgrade!. Thanks Mail Chimp❤️👍🏽💯.Sparky,Version: 6.19

Power tool for club managementOur beekeeping club is too small and poor for most member communication and management solutions, and the pandemic has forced more of our club offerings online. We are finding it deeply helpful to have communication tools that let us understand what is reaching members in a helpful way, and stop bothering them with messages from us if they don’t want them. It also seems to be a gentle education in this field, which is new to us..PhangphangVersion: 5.36

Easy to use with great features!I’ve been using Mailchimp for a while now and when reaching out to you database, there’s the hard and old fashioned way to do it OR, you can use the great features that even the free accounts offers. Stats and reports to let you know how your email campaigns are doing, who opened, who didn’t, where did your email got the most clicks, on and on! Great product and system when you want to scale your business!.Realtor DallasVersion: 5.16

Even Better than I RememberI used this service almost five years ago for a church group and it created wonderful emails. Now I create emails for the entire church and have found that I can do everything from the app that I could do from the desktop and both are even more efficient. This is a great service and I recommend giving it a try. You won’t regret it!.QJBrownVersion: 6.59

Must haveI don’t write reviews. I just don’t...but I’m writing this one because I downloaded this app yesterday and it has already become super helpful for me for my blog. I didn’t download for some time because of the negative reviews I was reading. All I know is that tho app has solved a major problem for me (ease of tracking campaign and list stats) and given me easy access to some material that will help me with strategy. Well done. I recommend it..Kid LibertadVersion: 4.3

The Pro version is everything!I was so reluctant to pay for the pro version, I felt it was too expensive. Boy I was wrong! It’s everything and more! Infact, I have made back my investment in the pro version for this month from the sales made via email. If you’re thinking about upgrading, I hope you find my email and make the decision ASAP. It has changed the trajectory of my business for the best! Excellent Mail Service..YinnyfafVersion: 5.25

Love but difficultLove the service, but using email templates is not user-friendly. One time the email looks good, the next time the borders don’t match up and things are very off. You should have some sort of wizard that will correct these things. When going into “help” it should be much easier than it is to find your issue. For example landing pages are amazing however the templates are very difficult and do not offer flexibility example you cannot size things properly..KBSWOWVersion: 6.20

Powerful Engagement ToolI’m still working to build an email list that will allow me to serve my target community. So I currently have 56 subscribers. Yet the power of Mailchimp to help me engage with them is awesome. Features like scheduled email release; resend based on different parameters, tagging people for specific tracking, and more are unbelievable! And at this point it’s at no cost. I thank you for standing with me to enable me to build a tribe..Thomdixon11Version: 5.26

ConnectingI wanted a way to stay in touch with my clients and start a contact list. I am very technologically challenged and even though I had help to start out from a friend she quit and I had to go it by myself. I did it, while it was a little challenging when you up grade and I have to relearn how to do things it was fairly easy to do now I am learning and desiring to see how else I can use Mailchimp to help my business. Anna owner of BodyMindSpirit Connected.BMSC - ownerVersion: 5.7

App!!! Love itBefore Mailchimp I used a different more popular email marketing company. However it was really inconvenient because I would use it from my laptop due the site being a limited on my phone. Well mail champ has an app which makes sending an email so convenient especially on the go. The app has been a definite plus for my business..I 💜 thr appVersion: 6.11

UX is incredibleThanks Mailchimp for being brave enough to even try to deliver the kind of solution you have built for us. I have personal things I do with it and professional things. The resend feature is Gold. It just works. Like the rest of your stuff. Thanks for thinking about your product from the user side of things. You guys lead the way in delivering thoughtful benefits with a simple interface. Keep up the good work. Aaron.AzzamatazaVersion: 5.26

Just a few apps worth 5 start...And it's the one of them! I just sent my first campaign using only iPad and I was amazed! The app is beautiful and very very easy to use! I already started checking other options than MailChimp just because I want only use my iPad, but now this app is one of the major reasons I will keep on MailChimp! Of course, there are minor issues that I think will be correct in future updates! Very good job guys!.FdfurlanVersion: 4.3

Best Thing EverMailchimp on the go is the best way to think of it. As a business owner, you may just randomly think of a way to connect with your audience and instead of waiting to get home to that computer or ipad you can simple do it on your phone. They also send notifications about your campaigns analytics plus tips to connect with your customers. How could you not take advantage of the app!.Pai🌹Version: 5.9.1

MehI really like having the option to reply to emails right from the app. But frequently, after I have responded through the app, the customer never receives the email. I will go through and respond to a bunch of emails, and find that a batch of them didn’t go through because several customers did not get the response, even though the response shows on my end. I also wish I could attach a picture to the email. Will that ever be an option?.Buttercream BlissVersion: 6.18

Love the Mobility, Functionality Needs WorkI love being able to create these emails on the fly, but it’s glitchy. Y’all need to really get in there and do a comprehensive debugging. It is creating frustration and I know you don’t want that. Sometimes text boxes aren’t editable due to direction text boxes being in the way of the cursor. I can’t seem to get the button color boxes to edit. And the “apply style” check box doesn’t apply style to all the other kinds of element like it says it should. Thanks for creating a good product. Make it great! 🙌.WrenSauceVersion: 5.37

When social crashesThanks so much for this app, when social crashes you have given us small businesses the ability to connect with our customers. Thank you Pretty Road Co. Farm Store.Pretty Road Co. Farm StoreVersion: 6.3

AwesomeThis App works really well!.Swartzy 49Version: 2026.2

I wish it was user friendlyIi.Me crushVersion: 5.17

The bestI love your program. It’s so great for non profits to have something that looks so good. The website options and make appts is wonderful too!.LittleWarmlandVersion: 6.30

Good but…So far this app has been fairly useful. One thing I’m seeing at this time is that when I view campaigns, if the campaign has a yellow badge it will open with stats, but if the badge is green it will just lock the app. As I’m a free account holder I have no access to see if this is a limitation imposed on free accounts, or a glitch in the app. Otherwise the app works fairly well for my usage..7photocalgaryVersion: 6.55

Suggestion for Next UpdateI do a lot of my work on the road in the car and I use this app a lot. However, it would be very helpful if you could search for tags. We use tags with every campaign so we have a lot of them. But there is no way to search for them in the list of tags when you select from the menu. Please add this feature with the next update if possible. Thanks!.MdknutsVersion: 6.45

Not very user friendlyHas potential to be a great tool BUT it’s not very user friendly. Things don’t work the way it seems they would. I feel I’ll have to watch too many tutorials in order to actually use it.YestothispodVersion: 6.42

Us on appTwo improvements would be - being able to seeing who clicked on each link would be very useful on the app in our business - the one button click to resend to non-openers on desktop would be a great addition.Paige kraftVersion: 6.32

Love MailChimp!Such a useful Tool to send emails for My Biz! Love the templates. + it’s also a REALLY Fun app! :).JaiyaVictoriaVersion: 6.30

🐐🐐.Chief_YiniVersion: 6.29

Best email marketing appThe best experience I had until now.TinatehraniVersion: 6.28

User friendly appYou can make any email Campaign in minutes on app. Great app..HermxnVersion: 6.15

Email marketing campaignNice.Babyluv776Version: 6.13

Feature RequestsTo the limits of what the email ecosystem will allow (Apple et ap tightening "security"), to be able to track mailing list opens/interactions is very helpful. Mailchimp's system is great, no thanks to Google's Promotions tab etc which will cut your opens by 66%. But there is one problem and one annoyance. I'm stating these here as there's no other bug report/feature request access. 1. Replicating campaigns via Web also replicates opens/clicks (as App reports) upon Send - making the app reporting useless. I may have missed a use case scenario, but one always wants stats defaulted to zero even on a replicated campaign: database issue. 2. opens are reported in subscriber-historical-joined order instead of chronological-opened order, which is silly. change it to the latter or offer a view-by choice/toggle. Aside from these two notes, the app is five stars..Ogden ButterworthVersion: 6.7

Great serviceMy only fall back is the free service would be nice if we could schedule emails..BcooljVersion: 6.12

Love it!I love how easy Mail Chimp is to use and how great our newsletter looks. 😺.QueenBeeRebelVersion: 6.7

MailChimp Rocks !!So easy to use , professional product , helps me retain my client base by providing superior communications through group emailer. Love that I can see who opened the mail and smile every time MailChimp high fives me !!!! Best platform ever !!!.Cosima KennelsVersion: 5.48

GoodSo far.LukeandreeVersion: 5.39

Buggy and poorUsing it for personal newsletters to supporters. It is easy enough for an amateur like me and the app just barely meets my expectations and needs. Often when I tap a button it will not work at all, then I will tap another button, and all of the sudden both buttons respond at once and it messes up a photo or text box. It is clear that the god of streamlined interface delights in the fragrant incense of burning functionality..Sha277Version: 5.44

Love the appI find the app much easier to navigate than the website..Jolene1985Version: 5.37

Excellent outil de marketingBeaucoup de possibilités avec cette app. Il faut prendre le temps de l’étudier afin de découvrir tous les avantages..Maude ModelVersion: 5.34

I use it every dayCustomer support is prompt, if you have any issues..IPedroVersion: 5.36

Very nice appVery nice app.Dalin app developerVersion: 5.32

MediocreUgly not friendly use interface and templates, buggy app, The login is a nightmare they send you a code via email you may or may not receive before you login could it takes about 10 minutes or more, today I never received the code even if I asked to resend it multiple times and the iPhone up crushes when I switch account😖.PFDonniciVersion: 5.34

Let’s space it base itIt’s a wake up call to release when it comes to light up new opportunities I’m surely looking forward for a better chance to see building up greatness for bigger things in ownership for the company next to grow business In leadership to unique design work and artistic standards for my company learning something new..AwedameVersion: 5.29

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2026.10

Mailchimp Email Marketing Negative Reviews

Account recovery team is incompetent and hijacking my account, while still billing me every month.If you do not want your business interrupted via your email management and scheduling that needs to go out, DO NOT USE MAILCHIMP!! They offered a discount on my bill each month if I set up additional security through two factor authentication, which is a third-party app for “extra security.” My two factor authentication app disconnected from my MailChimp account and is now not working. I am not able to access my account. The account recovery team has requested I answer quite a number of questions, some of which are unreasonable. That being said, I have provided them proof. Proof of payment, my last email billing confirmation receipt and the last four digits of my credit card that they have on file and expiration date. In addition, I have provided them with my email that’s associated with the account and one of my domains that is associated with the account. They are asking me questions like what was the last action I took when I logged in. I logged in several months ago. I don’t remember my last action. Maybe I tried to send an email, maybe I downloaded a list to excel spreadsheet. I don’t remember. That’s not something that I take note of and write down. I go in, I do what I need to do, and I get out. I don’t take note of exact actions every single time I go into that account, nor was I aware that I needed to in the event I may need to prove it later. What more proof do they need!? I need to get into my account today!!!!!!!!!!!!!!!!.Shakti DeviVersion: 5.44

Free account and no desktop? Don’t bother.I have a free account because I have a very small list. I also run my business entirely from my ipad, which is generally not a problem… except for Mailchimp. The browser-based campaign builder doesn’t function properly (can’t drag content blocks into the layout), and the app version doesn’t offer those content blocks at all and has an extremely limited interface. Even that doesn’t work half the time. As a free account I’m not allowed to contact support at all. At this point, instead of staying with Mailchimp to grow my business to a point where I need a paid account, it makes a lot more sense to go get a paid account elsewhere. I get it, you’re not profiting off me, but if you’re not going to offer a functional product or any help whatsoever to free accounts, just don’t offer free accounts. As for Mailchimp’s invitation for me to contact them… why? Did you create a functional iPad app in the last week? Did you reconsider your entire pricing structure? Has anything relevant to my review changed? Odds are, no, nothing whatsoever has changed and you have nothing to offer me. You just want to be seen publicly looking like you want to help. But it’s a crock. Unless you can tell me specifically what you can offer me if I were to contact you- tell me here, publicly- there’s no point in wasting yet more of my time..Nopetopus47Version: 6.89

The Block my Account from sending emails For No ReasonI got the service to email my investors about new homes on the market. After only 2 campaigns Mailchimp decided to block my account. I didn’t break any rules whatsoever and I feel this is a disservice to me and my clients. No valuable explanation to why they done so. I will go back to constant contact because it’s better and they don’t block your emails for no reason. I give this service 1 star out of 5 because they don’t properly vet customers before blocking them, because if they did I wouldn’t be blocked right now. This is unacceptable and I will be sure to tell all my colleagues NOT to download this app and use CONSTANT CONTACT over this app. I’m mad I spent so much time adding my contacts and creating campaigns only to not be able to fully utilize the app. This app should just go out of business because it is discriminatory towards certain people and it is unfair with its rule. For one my campaigns are not spam, all my email contacts are subscribers to my email list so there shouldn’t be any problems. Mail chimps customer service is highly unresponsive to my complaints no reply or nothing! This service doesn’t even deserve one star!! DOWNLOAD CONSTANT CONTACTS I repeat DOWNLOAD CONSTANT CONTACTS !!! It’s waaaaaaaay better and not discriminatory towards its users!!.AmericanBloggerVersion: 5.37

Bring back Snap!!!!I really preferred the simplicity of MailChimp Snap which also allowed you to modify pictures within the app. The new system, which functions more like the desktop one with templates you can modify is hard to maneuver on the phone. The app does not modify pictures to fit which is a triple annoyance as you have to go find another app that does and save the picture elsewhere and then go back to the app. Plus if it pops up a window, it won’t let you move around to press whatever button it wants so then you are stuck anyway because it won’t do anything. At this point I am almost driven back to the desktop version (which I’m not really excited about the changes there but at least it is easier to navigate). Adding names has also gotten more cumbersome with more steps to get to add. And the constant popup about whether someone gave permission to be added is seriously irritating. I run a very small business with a signup book which is clearly labeled that if you leave an email you will receive emails. I get that there are unscrupulous companies that add people who haven’t but it seems like it should also be smart enough to notice who is adding a few at a time or bulk adds..Leilx4Version: 4.3

Used to be decent, no longer works on iOS and support is horrendousThe mobile app worked fine for years, but suddenly stopped working on all my iOS devices. Takes a week to get any response from support and they keep sending out the same canned “turn your device off and turn it on again” messages over and over again. There is literally no support and this is not an inexpensive platform. I am actively looking to replace them and will never recommend Mailchimp to anyone again. UPDATE: got a reply from Mailchimp apologizing (due to my review) for the repeat “copy and paste” support replies and asked me to email them to escalate. I did what they asked and they responded with another exact copy and paste list of instructions which they have already sent and I had already tried several times and don’t work. It’s a joke at this point, beyond frustrating. They really don’t seem to care about their customers at all. To add insult to injury, the sent an email telling me that the monthly fee is going up again. After being a Mailchimp customer for about 10 years, it’s time to find a replacement..DukefletcherVersion: 2026.4

Rage Quit Alert!I’ve been attempting to use MailChimp on my iPad. I say attempting, because I’m rarely able to actually use it. Typing in the text box pulls up the keyboard and covers the text box. Often times I’m presented with a screen holding only my content text with no buttons or functions available on the screen to exit, undo, proceed, save, or otherwise navigate the user interface in any way whatsoever. Then there is the majority of the time when pressing the save button actually just makes my screen blink, but doesn’t save or exit or do anything else that would actually help me to send a newsletter. Of all of the apps I’ve ever used in my life, this has been undoubtedly the most incredibly frustrating one yet. If not for the necessity of sending standardized newsletters to my clients, this app would never be on a device I owned. I’m beyond frustrated, I’m pulling hair and throwing things. In today’s world, I could probably sue MailChimp for the amount of damage caused to my office during this rage quit moment that I was forced to after hours of dealing with MailChimp and their inferior product. Okay. A little dramatic. But the frustration is real..Start-Up GuyVersion: 4.7

Great App, Terrible Customer ServiceI really, really want to like MailChimp. Really. The app is awesome and the forever free option is great for when you are just starting to build your business. But the biggest problem is that MailChimp as a company has TERRIBLE customer service. They absolutely refuse to speak with you one-on-one. They offer no contact number, and when you do manage to track one down (thanks to the BBB) they answer with a voicemail who tells you to just email them instead. When you do use their contact form, they take DAYS to get back to you and even more to resolve any issues. So, dear MailChimp/Rocket Science Group, I’m BEGGING you to hire more and better customer service team members and to PLEASE set up a live support line. Leaving a small business hanging for days on end with their account suspended and unable to email their customers is terrible for everyone involved, and if this happens again I will be taking by business elsewhere..Cleonpack93Version: 5.5

Buggy and unreliable on mobileI use the app on my ipad pro to manage my email list for a small business. Very small, nothing that would unduly tax the app. However I have found that certain functionalities are not available in the app, despite their being advertised as being a functioning part of the app, such as being able to upload and link a file for use by the list. In addition, when editing information inside the app, such as email content, account information, etc, sometimes the Save button is either hidden by other elements or simply disappears, causing information to be lost. The app is also not able to do the same amount of workhorse editing and customizing of text, links, buttons and elements in the emails. This app may function for tweaking an email campaign and sending it, but not much else, and certainly not as a replacement for the website version..NewYorkerAtHeartVersion: 4.3

DisappointedI just spent a whole day trying to send out an email with this app. It was so glitchy on my phone that I gave up and tried using my desktop. Actually using the templates was fine, comparable to other website apps, but navigating the contacts was impossible. I could never figure out how to see all my contacts at once and could only ever look at the most recently added, even though the correct number of contacts was listed. Also having to learn all the new fancy words for the different categories of emails created an entry barrier that I was not able to get across. And I couldn’t figure out how to save the template and come back to it. I was never able to send a test email either, every time there was something that prevented it from sending. All in all, a completely wasted day. I’m trying Constant Contact tomorrow..KaibaiboVersion: 6.34

DO NOT USE!!!!! SCAM!!SCAM!!!! We used mail chimp for our business for over a year. We ended up having a lot of emails on our list and had to pay a ridiculous amount of money and they made us keep upgrading. We decided to go with another company because they shut down our account because we would not update and pay more because we had a lot of people. Then we tried to cancel our account and it wouldn’t let us unless we paid for the upgrade first to just cancel.... the upgrade was $47.. no thank you! We couldn’t even do anything so why would we pay to cancel our account. We continued to reach out to the team multiple times to try to cancel and get our money back. No reply. No number to call. No email. Nothing. We were stuck. So we changed our billing card to one that doesn’t work anymore. Jokes on them. WORST SERVICE EVER!! Do not use. This company is a joke and just wants your money. Once you sign up you can’t get out..Madtom0019Version: 5.20

EXTREMELY BuggyThis app is SO BUGGY. I have log in issues, had to log out of everything go through the process to change the password on both accounts even though I know it was correct. Then I just updated it to the password I know it was and it works now. When creating an email, clicking in the text box or try to highlight a work to correct, or even add a word/correct spelling it just scrolls to the bottom of the screen. I’ve been trying to create a landing page for a week and I go through the entire process and when I click submit it just sits there like its generating it, but does nothing. Then when I go back it shows I started one, but nothing I put on it is there and the edit button DOESN’T WORK. I’m about to find a new service. This is ridiculous..ItsmomplicatedVersion: 6.48

UnprofessionalI started using Mailchimp in 2013. I took some time off my business and realized my account was deleted ! Hundreds of client emails were deleted nor was I notified. I created a new account and my account was deactivated due to inactivity. Not sure what that means since this is a brand new account . Again , client emails deleted with no way to retrieve it. I contacted support and instead of being helped I was given the most generic response . I replied back and still no response . It’s as if they’re ignoring me to not address my first question ,1) why delete a customers account and not tell them 2) how can you deactivate an account that was active that SAME day? I reset my password I do not understand how I can access the app but not Mailchimp through desktop? To deactivate an account for changing your password sounds very fishy to me.Dee90_0121Version: 5.3

What Changed?I was able to add photos to campaigns with no problem. Now the attachments option is completely gone. Vanished. Disappeared. I can’t scroll long posts anymore, either. And am having difficulty doing something as simple as adding a hyperlink. And heaven help me if I copy and paste something from a word doc. It sends spacing into an irreparable frenzy. I just use this app to create or update HOA email campaigns on the fly or while traveling. I’ll usually k icky out three or four campaigns ahead of time so I can just add current news and hit “send”. I’m out of the country right now and an important (to us, anyway) mail campaign is causing me to pull my hair out. It worked great when I travelled on May. Now it’s just nearly DOA. No wonder no one else wants to volunteer for this job, lol..SpringleringVersion: 4.9

Very bad serviceWe started pay for the service from last year November, since we paid and never able to used this service, because our data been blocked by the system. Our data collected for many years, we were transferred from madmimi to Mailchimp, surprisingly we could never use the system. We wrote a lot a lot of emails to them, no body solve the problem, only thing they said is we will get back to you, And then never get response. The same time we have been charged for 3 months, we ask for refund, they said manager give permission for one month refund. What kind of service is this? We paid, and could never able to use your system, no one solve problems and you still charging us ? Very bad company, do not use it!.LingshanghaiVersion: 5.24

Never!Never had this much bad experience with support agents. These guys are by far the worst. When I first got set up someone walked me through the steps to add sections on my landing page. The next day i needed help. Other support didn’t know how to work the site. They told me it was a technical issue when I know it wasn’t.. so I had to get another agent to help me.. Then I called an agent and asked how do i connect a custom domain to my landing page. She had no clue and said” honestly connecting a domain is not supposed to be here” which she was saying mail chip does not allow you to do so. I told her I’m reading what it says and it says we can.. she said that was for something els. So I got another agent to tell me how to do it. These people are untrained!.Me oh Mya’sssVersion: 6.60

Used to work much betterI have used this app for over a year now for work, I didn’t choose it. I used to be able to change the color of fonts and background but clicking on the color pic but now there isn’t one. I have to use an actual picture of a color for backgrounds now. At least they finally moved their feedback button which used to be right next to the X that appeared after you downloaded pictures. Maybe they will read this and change the color situation. I was able a couple of times to delete the app and reinstall and get to change the color but that’s no longer an option. Hello...I don’t know the numbers for the rainbow of colors..WorkmeistrVersion: 5.26

Terrible serviceIf you are in Real Estate or are a broker do not waste your time or money on this app. I went out and email with a perfectly legal flyer regarding services we offer as a private lender. They flagged it as being non compliant. They didn’t give me a chance to know what they found was inappropriate in order to fix it. My account was blocked immediately. I contacted support and the team that handles this and they were not helpful at all. I didn’t get my refund and they didn’t even try to help. I’m very disappointed. I then went to another place called Active Campaign. They were great the same flyer was sent out in minutes to all of my business contacts..JGM7689Version: 6.77

Not Working ProperlyI used to use MailChimp for my newsletter and loved it. I don’t know if it’s just this app or what, but it’s impossible to design professional-looking newsletters now. You can’t control the font size. There’s a way to set a heading as Heading 1, Heading 2, etc., but those don’t work. You can’t add images. There’s simply no control for it. The blocks for paragraphs are disgustingly awkward and, again, you can’t change the font. After spending about forty minutes on a short newsletter that should have taken me ten minutes to throw together, I had some ugly, misshapen monster that I couldn’t send to customers. I have a new release today and can’t tell my customers. Just ugh..ArmchairorphanVersion: 6.6

MailChimp is going down hill fastMailChimp used to be my go to app for clients but ever since Intuit took over nothing works right. The most recent example was trying to get help editing the recipient in a copied campaign. We used to be able to copy a campaign and edit the recipients to a new segment of new subscribers since the last campaign was sent. Now we have to create the segment first the create a new campaign to send to that segment. What a pain because now you have to create the email from scratch. Of course the automated help tells you you can do it the old way. It’s pretty much useless. We’re looking into alternatives to MailChimp for my dozen or so clients that need to send bulk emails..Ted FruzVersion: 6.26

Poor support for free versionThe app’s functionality leaves a lot to be desired better to use the website from a computer. If you want to change your reply email address be very careful to check it in every single campaign after the change. Program reverts back to my old email address after I changed it everywhere possible. Free version does not allow for contacting tech support to report this as an issue. App freezes a lot when used to edit campaigns. I use the desktop version but the email issue might make me switch to another program - editing for mistakes in the copy is enough without having to watch for the email address reverting every single time..ChefromthebayVersion: 5.27

Horrible customer service, exploitive billing practices - WARNINGMailchimp is about ease of use for everything except canceling dormant accounts and ceasing billing upon repeated requests. Let’s say you don’t find their service helpful & do not use Mailchimp for several months but continue to pay. If you try to cancel they will insist you pay another month fees! After paying for and not using their service for over six months the least they could do is just stop billing upon request. Instead this sociopathic company will refuse to cancel your account until you fork over another month’s fees. RUN FAR FAR AWAY FROM THESE PEOPLE.KittenC.Version: 6.22

Normally the app is great, but…Lately, every time I go into edit mode for a campaign, I see a “Loading Failed” error, saying the “Frame load interrupted.” I’ve tried closing the app, logging out, and even deleting the app entirely before re-downloading it. I don’t have a paid account so I also can’t contact technical support, which is quite frustrating. Sometimes I’m not on my computer so having the mobile app is crucial, but moments like these make it really difficult. Hopefully this is an easy fix! Maybe it’s just something I’m experience though 😓.Kpeterman4Version: 6.28

Secretly charged thousands in hidden fees - do NOT USE THIS SERVICEI used Mailchimp for two years, but in the second year, they started adding additional contact fees to the order of $1000 per month without informing me or giving you the option to adjust my plan. When I tried to cancel, they gave me the runaround and tried to delay my cancellation, long enough to bill me for another month, which they successfully managed to do. This is a perfect example of a big company giving zero care or concern to their users. Their product is mediocre compared to other options, but this risk is not worth it at all.Jpieratt1Version: 6.63.1

Creating campaigns is hot garbageDo you like creating robust, beautiful email campaigns? Do you like using merge tags to address your recipients by name? Do you find MailChimp’s existing campaign creation useful? None of what makes MailChimp’s campaign creation tools useful is available on the iPad. This is such a bad first attempt that they shouldn’t have bothered. Looking forward to finding a competitor who gets iPad-first right..Nathan_393Version: 4.3

Won’t let me login on the AppNot sure what is going on, app is up to date but won’t let me login. I get a ‘Kimp.KimpError’ . But my credentials are good because I can login on the web version…Fix this please..Projectvr6Version: 2026.2

Won’t Let Me InI have a MailChimp account that has been reactivated recently, however, when I go to use it on this app I can’t even log in. If I go to a web browser it is no problem, but it is quite frustrating when I can’t use something that is supposed to make this process easier…..Mcw23Version: 6.82

Auto capitalizes everythingAs soon as I start typing, every word is capitalized. I can’t find any info on this in support or on the web. I can use the web interface, but it would be handy to be able to support our club when I’m not around by using the app. I have a an iPhone 11 and a brand new iPad, and the behaviour is the same on both. Nothing in settings, and of course, no support for free accounts, or forums in which to ask questions..CargoPlayer1Version: 6.81

Requiring IOS 17 Is A ProblemMy old iPad will not update beyond IOS 15.8.2 so I guess my days with Mailchimp are done (when I try to start it, the update now screen won’t allow me to use my older version). G’bye Mailchimp hello Constant Contact … You don’t need my four accounts ….JarmantwoVersion: 6.54

Used to work greatThe app was good but since the last update it’s not working anymore at all. Hard to create an email, can’t select sections, can’t move sections up or down. Very slow and broken.TattoogwendolynVersion: 6.77

Unusable.Mailchimp has been very useful to me, but they just released a mandatory update that requires IOS 17, so my iphone 8 can no longer use the app at all. Please make it compatible with my phone again..ChichenwinVersion: 6.63.1

Forced update cuts off older iOS usersApp was working fine for a long time. Better than the desktop site, IMO. But the July 2025 forced update makes it impossible for users with older phones (👋) to use the app at all now. You get a pop-up page that can’t be closed and a link to the App Store where you can’t download the update..Mandinga219Version: 6.66

Doesn’t work.I can’t login since the last update. There’s just a screen with ‘update your app’, no further updates available and I can’t login. Great..PPP169Version: 6.66

WT🤬Have used this app weekly for a decade. Fast. Simple. Easy. Now it won’t update & doesn't open on my iPhone 8+ Awesome!.CwscwsVersion: 6.66

If I could give negative stars, I wouldFor starters, no campaign edit capability on a mobile web browser. In order to edit a campaign on your phone you must download this app. So I did. After entering correct login information, I am left with an endless loading wheel. Tried again, multiple times, with zero success. Went back to my mobile web browser and tried to contact live support. Was told that live support is only available for “larger screen sizes”. You’d think with so much competition out there, MailChimp would at least try to make a decent and comparable product. Will be cancelling my subscription, and will be directing everyone I know who uses email marketing platforms away from MailChimp..Qwert1019118Version: 6.74

Terrible on an iPad, very frustrating, waste of time.-App - no layouts to select from - content studio not able to edit photos or logos - clicking help crashes the app Testing from MailChimp website - can’t drag and drop content blocks, not able to build an email..WebgirlmcVersion: 6.69

Not workingEvery time I upload a photo to a campaign, it freezes. Also the arrows to move objects up and down does not work. Totally useless. Please fix these issues.203631F4N7Version: 6.65

TerribleAn absolutely terrible app. Almost completely unusable for campaign creation. Many of the features don’t work (Like adding an image).RouseyrabbitVersion: 6.59

Frustrating to useI use the mobile app mostly to add photos straight from my phone for campaigns. However the process to open and edit a campaign is clunky and frustrating, especially with 2 factor authentication. I am prompted to log in again every time I try to open a campaign even when I am already logged in on the app. The 2FA texts also take an unusually long amount of time to send and the page is slow to process and you have to start all over again if you double clicked on “log in”. I don’t understand why you can’t opt out of 2FA after enabling it - I accidentally enabled it on one of Mailchimp many, many pop up “enable 2FA” messages and I hate it!! The entire process is so annoying it may be easier to upload photos to my computer and then to Mailchimp, which defeats the entire purpose of the app for me..Shiying2Version: 6.59

Frustrating and Painful mobile app.I’ve been using Mailchimp for years on my laptop, relatively easy and straightforward process to get emails out to my clients. This app however is a whole other ball game. Very limiting, frustrating and difficult to use. Slow, glitchy , and a waste of time. Mailchimp should be better..RemudahorsemanshipVersion: 6.55

Account deletedBased on the latest changes in terms & conditions I move my subscribers to a service that respects privacy and has integrity. Then I deleted my account and the app..SteSimVersion: 6.50

IPAD VERSION FRUSTRATINGVery poor experiences using this app on my ipad. Email editor wont scroll smoothly, edits are not saved intermittently, buttons are invisible, app crashes..Org’s Com’s EmployeeVersion: 6.39

Great Platform, Terrible Service.On top of the increasing rates, they double billed me and refuse to refund. Pretty pathetic..Buck FrucksterVersion: 6.33

Poor Performance on iPadGlitchy and lose content regularly. Cannot build a decent campaign on iPad. Not sure what the app is for? Desktop version is fine..Applenickname27364Version: 6.30

Poor performance on iPadMy business was really hoping to use this service for out emails but it’s just the worst. Constant glitching, and campaigns becoming corrupted. Extremely dissatisfied. If the app actually worked, it would be a superb service..Jacqueline KennellyVersion: 6.29

GarbageIt doesn’t work.Rahman56Version: 5.49

Cannot loginCan’t get past the two factor screen. Just turns black and then crashes. Been this way for 6 months..JoshAcesHarrisVersion: 5.42

A billion dollar company with out a phone number....The worst customer experience we’ve ever had. Try searching for a phone number for Mailchimp (there’s a reason why can’t find one). Just ask yourself why a billion dollar company doesn’t list their number...it’s because their customer experience is that bad. Everything is fine as along as it works but when it doesn’t you’ll wish you had chosen someone else..DbarclayVersion: 5.37

UnusuableIf you increase the size of the text on your device, you cannot read any of the popup or access the buttons..KitsguruVersion: 5.37

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 2026.10