QuickBooks Workforce Customer ServiceIntuit Inc.

QuickBooks Workforce Customer Service

  1. QuickBooks Workforce Customer Service
  2. QuickBooks Workforce App Comments & Reviews (2026)
  3. QuickBooks Workforce iPhone Images

QuickBooks Workforce—an app for QuickBooks Payroll and QuickBooks Time (formerly TSheets)—lets teams view pay info and track time in one place.

Pay features are available to businesses that use QuickBooks Online Payroll & QuickBooks Desktop Payroll. Time tracking features are available to businesses that use QuickBooks Time.

What your team can do:
• Access pay stubs, W-2s, and other pay info anytime, anywhere
• Clock in and out, even without Wi-Fi or service
• Submit and track paid time off, sick days, and holidays
• Edit timesheets and manage job schedules
• Switch jobs, pause tracking, or take a break
• Use GPS location-based time tracking
• Add photos and updates in a project activity feed (QuickBooks Time Elite only)

What an employer or admin can do:
• Approve, edit, or delete timesheets
• Schedule by job or by shift
• See who’s working and where in real time
• Set up a geofence that reminds your team to clock in or out when they enter or leave a job site (QuickBooks Time Elite only)
• Create or modify schedules
• Push, text and email alerts are triggered if employees don’t clock in as scheduled, or approach overtime
• Track vacation, sick, or holiday accruals for employees
• See day and week totals, plus other time reports, at a glance
• Oversee team productivity and project status, and adjust budget, deadlines, and resources as needed (QuickBooks Time Elite only)

Extra benefits:
• Save on payroll costs and eliminate manual data entry
• Get real-time reports in multiple formats (PDF, CSV, online, HTML)
• Data seamlessly integrates with QuickBooks Online & QuickBooks for PC (Pro, Premier, & Enterprise)
• Integrates with other payroll, accounting, and invoicing software
• Protect yourself against labor disputes and audits with a detailed time log
• Accurate time data replaces paper timesheets and makes payroll and invoicing faster and less costly.
• Developer open API

Terms, conditions, pricing, special features, and service and support options subject to change without notice.

QuickBooks Workforce App Comments & Reviews

QuickBooks Workforce Positive Reviews

Incredible program!TSheets has honestly been a huge reason I made it through graduate school. I know this is geared towards businesses, but the fact that there were so many robust settings and options just let met customize it to fit my needs! I’m able to list classes as “clients” and add fields to track my time down to whatever level of detail I want (for example, which exam the topic I’m studying will be tested on & whether I’m doing class readings, homework, or projects - all with dropdown lists so I don’t have to type it repeatedly, plus a field where I can put notes about what specific chapter I’m working on!). It truly is so customizable that I can’t imagine anyone would be unable to make TSheets work for their needs (although I can’t speak for integration with other programs). It’s allowed me manage my ADHD by showing me how much time I’m spending on tasks so I can identify things that are just taking way too long and put more effort into working with professors and building better study habits in those particular areas. Plus, now I know how much time I’m spending on work as a teaching/research assistant so I make sure I get paid for what I’m doing! I cannot say enough how amazing this program is, and the fact that I can use it for FREE since I’m the only “employee” is just astounding to me on so many levels. Huge kudos to the developers for their business model, and I would readily and happily pay for this program if I had my own business (in fact, I’ve recommended it to my fellow accounting grads who have entrepreneurial plans). Give it a try - you won’t regret it!.Version: 2.45.1

Outstanding customer service!Once again I am proud to say I use T-sheets bc this time Dustin saved the day! Each time I call in I learn something new and more details about the digital functionality of my business tracking gets smoother and smoother! And that’s not bc I’m techy at all!!! But thanks to their diligent help to make sure they understand how my business functions we are little by little setting even my QB to function better. I know how things work on paper but the transition into programs has been a steep learning curve. Honestly TSheets doesn’t pass the buck when it comes to making things function and breaking it down so you understand. As much as I hate overhead the combination of QBO, T-sheets, and Expensify has simplified my life so much! Once again one of the great employees at T-sheets, this time Dustin, held my hand as I was trying to understand how to customize my invoice. Then when he had exhausted his capabilities he helped me prepare how I should ask for further assistance with QBO. Bless his heart! 2+ hours and now I understand how these programs should function together and what result I am looking for. So excited! We are getting somewhere! Thanks Dustin!.Version: 2.35.4

Kelsey T. Rocks! (and she’s a dog lover - BONUS!)With one of the latest updates - I’m not sure if it was a TSheets update or a QuickBooks update - The mobile version of the time tracking system required that my employees select a customer when tracking their time. We are very small company and only have one employee who is tracking his time and therefore, we do not need time tracking at that detailed level. I chatted with Kelsey T. today to ask how I can remove that required field. She explained why the field is required and what needed to be done to “un-require” it. When I asked her what I needed to do, she went ahead and did it for me. It seemed to be an easy fix on her end as it only took a minute and I appreciated her doing it, saving me time. Kelsey is not the first customer support person I have chatted with from T – sheets. I have probably talked to three or four people and every single one of them provided the best customer service I have ever experienced. I’m giving Kelsey extra kudos today because she shares my love of dogs and congratulated me on good news that I received about my dog while we were chatting. Thank you Kelsey for helping me today and thank you TSheets for being so awesome..Version: 2.40.1

Best App and Time Tracking Service! Amazing fast Customer serviceWork with Jen D through the desktop live chat this morning due to a sync issue with Quickbooks. It was solved in a matter of minutes and now we’re back to running our payroll for today! I researched this company and they gave me a trial with that trial it turned into years of commitment because of how easy it is to use. If you are a business owner like me and have employees, this is the best investment you can make for payroll. It’s easy to set up easy to learn and you can even track GPS location of the employees to the phone through the app. We use the kiosks a lot for our tablets in each vehicle. Now they have face facial recognition for clocking in. So they cannot clock other people in and out! Also if you ever have an issue the customer service especially the live chat through their website is the best. Wait time is practically zero and correcting the issue is almost under five minutes. They also help you set up everything and train you for no additional cost!.Version: 2.35.2

Ever since schedulingWe have had tsheets for years. It was always great, awesome customer service. However, since scheduling our phone apps have been having issues mainly with iPhones. We have had many phone calls and tech support requests with tier two help buuut, every time someone calls or responds its the same blanket response: reset the app or delete and reload. Which granted doesn’t take that long however, every time I do it it deletes all my sheets since the last sync. Which is the problem, our phones will sync for a few hours, a few days then poof they stop. Another response was you can’t close down your app. Well that seems like a software problem not a user problem. And yes I have used WiFi for 31 hours straight with my screen saver off to see if it would sync my 91 sheets. But nope. It’s been months if not a year since this problem has been ongoing, still no fix. I wish I could come in to a location and show them the problem, or let them deal with it. I have to much time invested in this app it to me and please use it constantly to switch services however I am becoming closer and closer to that option. Tsheets also told me to turn off a bunch of the options and only view a few members of my team....Version: 2.64.1

TSHeets 5 star, this app is 4Almost gave this app four stars. I gave it 5. Reason is the app is not really what we’re rating, it is the overall service provided by TSheets. That is five stars plus. Having used other timesheet maintenance programs that sync with QuickBooks, Tsheets is by far the best. I run a small engineering firm. Having switched almost 3 months ago, we are quite used service now and we’re very, very pleased with it. I feel like there are a number of improvements that could be made to the phone app that would raise it to the level of the web interface, but, like other things that are first class with TSheets, I sense that they take suggestions seriously, and do expect the app to improve. The app is useful, and I’m thankful for the the things it does do. The web interface has many “apps” that significantly add to or improve aspects of the service. My best guest gripe is some of these do not seem to have migrated support for the IOS app. For example, things I can do in the web that I’d like to see on this app: 1) the ability to hard input start/stop times through an override option on clock in interface. 2) a time slider option for time entry. Although make sure it useable; the web is a bit small and difficult to add times in between project clock ins that are within 20 min of each other. 4) interface a Siri option ala the Alexa/Echo phenomenon. I’m getting used to telling Alexa what to do. It’d be nice if through the phone app I could clock in and out of jobs by name..Version: 2.42.1

Thank you for (sort of) acting on our feedback!OK, so y’all seem so ‘bent’ on never bringing back the fabulous ‘Red 1’ method for notifying users when they’re on or off the clock... WHY? Please give us a real explanation as to why this is suddenly an unachievable request. It was so elegantly simple, and I’m still trying to believe that your users are your #1 focus. Hit us with the tech talk; some of us will understand if you would just EXPLAIN! As further incentive to answer this question... it may just shut me up! (Although I can’t promise that) Thank you! Ever since our company started using TSheets, we were all used to seeing that ‘Red 1’ on the app’s icon. Then, after a recent update, they decided to do away with that feature! Time over-run’s started occurring and missed clock-in’s. We grumbled & persistently submitted our dissatisfaction. Now, rumor has it, they’re fixing it & bringing that feature back! Thank you for listening & keeping your loyal users at the forefront when development makes changes! I can hardly wait to see that ‘Red 1’ again... keep up the good work!.Version: 2.47.2

Best Time Sheet Program & SupportI rarely review a product, but I have to say that Tsheets is incredible. I currently am a sole proprieter doing consulting and needing to send bills with Quickbooks. I was often forgetting or trying to piece together where i was and when. This program is always there in your back pocket, and the integration with Quickbooks is perfect. When I grow to have more consultants working for me, I will pay for the product happily. That's the other amazing thing... i am on a free version... FREE, and yet whenever I have a problem, I am able to call their tech support and speak with a human quickly who solves the problem efficiently. The last time I had to call I got Dom Cooper on the phone. He knew the product inside and out and got me through the finish line perfectly. That has been my experience with Tsheets since the beginning. It works... if it doesn't they help you solve your problem with a smile and confidence that wins the day. Keep up the good work..Version: 2.33.1

Practically perfect in every wayTsheets is amazing. I own an IT company with 10 employees and moving over to tsheets is one of the best decisions I’ve ever made. Fantastic integration with quickbooks allows us to set different rates for regular vs after hours work. Descriptions of work performed by each technician seamlessly transfers to quickbooks. My customers love seeing full details of the work performed on their invoices, too. I would highly recommend this for any service company that needs to not only track time, but also details on work performed for customers. They are also constantly improving the product. I love the ability to see where everyone on my team is scheduled for the week. I’m always on the go and would love to see a specific mode within the app for managers so we can track how many hours our employees worked today, this week, and this month..Version: 2.58.2

As an Forman in the fieldThis app is great. So far with the few things I have used it is working well. The scheduling on the employee side needs a little help. It is confusing and lacks a few things that would make it a bit more streamlined for the employees. Other than that so far pretty good. ***** Update requested. ***** So you’ve sent me an email about my suggestions on the scheduling side of the app. To start I think a monthly, weekly to daily planner view for the employees app would be a good start. To help organize the schedule and divide up the schedule. Right now my employees get confused on what is what. Also I would like to see an app for scheduling I’d really like to see an app for admin. I do a lot of the scheduling in the field and it’s a pain from the app and real hard to attempt online from a phone. It would be nice to see some of the same options as the web site in an app version. Another thing is floating jobs. Or an unscheduled job list. Able to be sorted by age of job, name or work order number. Also roll over jobs. We usually schedule jobs for two days to 6 weeks with multiple and changing employees. If we could add and remove employees from the job list and have separate duties for each employee without creating a separate schedule that would be amazing. I found this app through a construction company we were working with. Therefore I believe more companies would be interested as well..Version: 2.53.1

Amazing customer serviceI had just recently download this app to track my hours as an employee for my job due to my boss being unable to keep track of them due to time issues, so i started off with the free trial. I had started using the app and tracked my work and break times. The features are very helpful in making sure my hours are correct and break times are deducted from the original work hours. The next day, to my surprise, I had received a phone call from one of your employees at customer service and was told that i could upgrade from the trial version to the full version for absolutely free and was told about many other helpful features that this app can provide. Very impressed with the quick and very helpful service and i would recommend this app to employees/employers who are in a similar situation as I am in..Version: 2.71.2

Workforce changes not improvingOne of the greatest features of this app was the geo tracking. We use it on daily basis to see where our employees are / how long they have been on a job and it helps with time tracking to complete payroll and billing. When they changed the app to workforce the geo tracking stopped. I have called several times and am. It given any time line for this bug to be fixed. It has been a month since the bug was first reported and still no update. No projected time for fixes. Extremely disappointed 8-1-23- after writing this review I was contacted by one of the developers Nathan and after some clarification that our problem was with the mapping functionality not the geo tracking as I had written above we did determine that there was a setting in the app that was causing this issue and he walked us through how to change that which has corrected our problem. I’m sorry it took the writing of a bad review to get someone’s attention but glad it got fixed. If anyone else is having mapping issues you need to switch to the live version of the new update out of the beta version- it’s under the wand settings in the app. Thank you to Nathan for helping us fix this issue 😊.Version: 4.4.1

Customer service is #1Let me just tell you about how I made the mistake of giving permissions to users for job entry. I assumed that the adults in my business had common sense, I was wrong. One of my users deleted an entire job folder! I thought my day was over, that I was going to have to recreate weeks worth of time sheets. I called customer support and got Monica on the phone. She listened to my story and told me not to worry. Within moments she fixed the whole folder! I can go back to life as usual! (After I revoke everyone's permissions to job entry.) Thank you Monica and thank you TSheets for making a stellar product. I'm especially love the system log, which made tracking down who made the mistake a breeze. This whole program has made my life incredibly easy!.Version: 2.62.1

New release glitchySuper reliable when it was still TSheets, but transition to Quickbooks time has been terrible. Face ID, which is unneeded, creates serious lag every time I open the app. Face ID appears to require cell data on mobile devices, which is a problem for a construction firm that may have job sites outside of coverage. App periodically signs me out as well, which again is unnecessary since access to the phone is restricted by iOS set restrictions. Finally, the location tracker is no longer reliable when using a time card. At times I forget to switch customers and could use the GPS trail to confirm when I left or arrived - no longer. Map typically fails to have any relevant locations, often showing locations from prior to the start of the current time card. Intuit’s transition from TSheets name brand has been poorly handled across the board. They’ve removed options to save by committing to longer terms, made significant changes without warning customers, tech support wait times have increased while the quality of service has decreased and now the app is problematic. If you’re considering this service, I surest waiting for them to get their act together because they’re actively giving me reasons to switch..Version: 3.17.1

Fix the widgetsEvery morning when I wake up, it’s in a dazed and confused panic because it shows I’ve been clocked in for 20,000 hours AND ON holiday pay at that on my lock screen. Not once have I clicked it to find out. I forgot to clock out either. It’s just a glitch. I don’t know how no one brought it up that I can see or find. Intuit, I know well that you have the resources that your disposal to correct us. Otherwise, if you can ignore that rant of mine and still want to see an actual opinion before you download the app, it’s pretty good. Not so much last October when I first got it but it works pretty all right for what it is at my time of writing in late February 2026. Just updated the newest update though && still got a messed up widget. Would be real cool to have that working properly since it’s an option..Version: 5.12.1

App has saved me a lot of timeThe people at TSheets have been fantastic to work with, extremely helpful & patient. App is extremely easy to use - processing payroll takes a fraction of the time as we were using paper time sheets. There is a definite learning curve like with anything new but it seems like they are always trying to find ways to improve & they appreciate customer input. My only complaint is that they updated the site which changed the configuration of my printed time sheets & they cannot put it back. :( I would dock them 1/2 a star for that if I could. Other than that, this App has been a lifesaver - thanks TSheets & thanks to your many wonderful customer agents you have working in Idaho..Version: 2.56.2

Maybe add an “are you sure” to clock-outs and even clock-ins?I’m still finding that I’m accidentally clocking out (and almost clocking in) often times due to the awkward positions of the clock in and out buttons. I unintentionally clocked out again last night and had already swiped the app to be off the screen. I was opening my iPhone 16 Pro from its locked screen and the work force app opened again as well and I inadvertently pressed the clock out. My boss had to correct it again due to this being just an hour and twenty-six minutes after clocking in. Please add an “are you sure you want to clock out (or even clock in)” prompt or move the danged buttons from the bottom of the app or something! Thank you! Otherwise I love the app..Version: 4.80.2

A little strangePretty good for a standard time tracking service. Though, In my first day using it, already had to be in touch with customer service. I couldn’t log in to the mobile app with my login info. Then when I did manage to do that, it clocks you out if you don’t have location setting to “always” on which they give some reason about needing to search for job codes to remind you to clock in via notifications. But having used many other time track options this seems a little strange. Not that hyped on it using up battery life, not to mention I really don’t like when apps add another level of constantly tracking a persons location. I know it’s a young company and hopefully they take feedback like this into account moving forward as they grow. Bumpy start but hoping that’s the end of it..Version: 2.52.1

The baddest bish around Miss Ashley TIt was a beautiful Saturday afternoon, but inside I was dead. You see Friday night was full of debauchery and I was seriously hungover. Unfortunately I had to work but I didn't want to use my brain. This is when Ashley steps in, can I just say - she a angel! She helped me fix my schedule screen, I had been doing it wrong for too long. She made it better, she made me better too. Ashley's joyfullnes brought so many laughs to our conversation. I almost forgot I was dead. Her impeccable knowledge bombs about every question I needed answered were answered as if they were prayers. I don't know what I love more at this point smashingly Ashley or TSHEETS! Thanks for all the help and getting me through my scheduling issues..Version: 2.63.2

Arbitrarily cut off my recordsThis app was working fine for a period of time (I’d say six months or so), the. It started to warn me of issues logging into the “server”. This didn’t seem to matter because I was still able to log my time and I didn’t need to reconcile it anywhere. But, then suddenly, without any warnings, it shut me out of my data in the last couple of days. It doesn’t seem there is any way to recover my timesheet data so I am left with a need to report my hours and no records to access. I rated three stars because the app was very functional for a good period of time (over a year), but with no warning or recourse to cut off my records is pretty egregious. Ultimately I’d only recommend if this is something you do to help manage yourself time personally..Version: 3.29

Works great but it requires location tracking to ALWAYS be on...No complaints about the software itself. It does what it needs to do and is very user friendly. The location tracking on the other hand... you can’t use the app unless you set it to track your location at all times. As an employee I feel violated by this feature. I completely understand turning location services on while I’m clocked in and using the app but there’s no reason it needs to know where I am at all times. Every few days I get a notification saying “TSheets has used your location 31 times in the background over the past 3 days”. Please change the location requirements and I’ll have nothing but great things to say about the app.Version: 2.77.1

Great app! Small suggestion/issueT sheets is very easy to work with and visually appealing. When submitting times for payroll, it’s truly seamless. Unfortunately, the small business that I manage had to make the decision to switch to Homebase simply because of its MESSAGE BOARD. Staff communication is very important and if it were to be included in T sheets, this app would be everyone’s go to I’m sure of it! I think I understand that T sheets works within its niche of clocking hours and syncing well with Intuit. Simple is usually better. We already use Quickbooks and Intuit direct deposit forms and a message board update would be so perfect. so Please consider adding a message board! You’ll have my business utilizing your services through and through..Version: 2.119.1

Max HI use the live chat option and was directed to Max H. He was very good at answering my questions quickly and efficiently and allowed me to get on with what I needed to do. This software is well worth the money for any contractor with who has employees and needs to keep track of jobs the support is excellent and I highly recommend it Jay Seel AARC Drywall.Version: 2.34.1

DecentTook a star off because you won’t stop asking me to rate thegosh darn app.Version: 2.117.2

All is WellAll is Well.Version: 5.19.2

Yeah!This is one of the most user friendly services I’ve ever used..Version: 5.16.1

ServiceI appreciate the app.. the accessibility, the complexity of its ability to register the location of each specific job sites. The app itself has been an asset in my line of work, in regards with managing my clock in and clock outs… this is an efficient app, with a great way for managing the time spent with my many different jobs, and spread out locations. I would recommend this app to others. Thank you..Version: 5.16.1

Great!Excellent app, easy to use, A+ all around.Version: 5.14.1

Love the pay stub breakdownsYup..Version: 5.7.1

Well doneA little clunky to get used to but great once you get the hang of it. Well done!.Version: 5.5.1

LanguePas de français.Version: 5.7.1

Pay chequeEasy to see all the pay cheque anytime more convenient. Thank you.Version: 5.4.1

Convenient and well organized.Simplifies tracking of pay stubs, earnings, and taxes..Version: 5.4.1

AdministrationWhen trying to review employee hours it takes forever to open the timesheets if it opens at all..Version: 5.4.1

Coordinator, bookkeeper and taxesLove the app so easy to use.Version: 5.1.1

DecentWorks good no problems as of yet and been using it for a year now, would be a significant improvement if they managed to make it so that you could clock in and clock out right on the app, only thing it’s missing really.Version: 5.1.1

Very useful appLoads fast and easy to search & locate information.Version: 4.87.2

Bit expensive but well worth it so greatBit expensive but well worth it so great.Version: 4.78.1

It’s fine.Works most of the time..Version: 4.82.1

Great appTidy and easy to get around!.Version: 4.65.1

Keeping TimeI really like this you don’t have to have a notebook or a time sheet and easy to use.Version: 4.62.1

ExcellentExcellent app for tracking paystubs. Super clear and easy to understand. I love it!.Version: 4.60.1

Great appI really like the app formatting.Version: 4.56.2

Review of appLove it works great easy to use.Version: 4.56.2

Great App.This app is so convenient and helpful. A+.Version: 4.51.1

Easy to useThis app is fantastic, very easy to use! It sends you notifications if you forgot to clock in or clock out. You can still change the time to reflect when you did clock in or out! It shows your paycheque & gives a breakdown!.Version: 4.52.1

Awesome App!User friendly and all infos are readily available.Version: 4.40.1

ComplaintI changed my phone number and the app does not allow me to edit the previous number and there is no support for this problem.Version: 4.47.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.19.2


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