Intuit QuickBooks For Business Customer Service

Intuit QuickBooks for Business Positive Reviews

QB Online constantly has several bugsQBs in general is usable accounting software, but the glitches are unacceptable. We have used it for over twenty years. We now use QBs Online due to mobility of our service. Intuit makes frequent changes. Most changes do not add to functionality of the product. They are only changes to looks often causing confusion. The REAL problem is along with most of these changes comes new bugs. The VERY REAL is some bug never seem to be corrected. For example. Our Sale Tax hasn’t functioned correctly in over a year. My request for correction has been ignored. Most recently, today, there is a new look when adding items to an invoice. When adding an item while in the invoice, them item used to go to the invoice once completed. This made sense, since you are adding the item to the invoice and while in invoice. But NOW, the item goes away; not directly to the invoice. You have to go back to the item and add it to the invoice. Senseless. This is difficult to explain without demonstration, but it’s ridiculously senseless. I could go on and on about products. We are looking for a more functional system. Maybe if companies are unwilling to pay for dysfunctional software, they will make required corrections..Capt DarienVersion: 20.08.2

Very Easy to UseI’m in the construction trade and love the ease of use of QuickBooks Mobile as I’m always away from my office and need to access customers estimates/invoices and payment history frequently. There are some things on the mobile app that should be fixed that would make it less time consuming such as: -after saving an invoice or estimate without leaving the saved page, any changes that are made while staying on the same page will not be recorded so it will need to be changed a second time in order to be recorded. It’s extremely frustrating when many changes are made after the initial saving and having to do them all over agin for a second time. -Multiple files or attachments should be able to be added to the estimate or attachment instead of each individual file or photo. It’s too time consuming and wastes a lot of time. -sometimes I require a down payment after an estimate has been accepted and the only way I’ve been able to record the initial down payment is to convert the estimate to an invoice even through the job has not even been started. - a digital signature should be allowed or accepted for the estimate through QuickBooks instead of customers having to print the page, sign it, take a picture of it, and then sent back to me in an email or text message. This is extremely time consuming and could easily be solved if a tab was created at the signature line allowing customers to sign it digitally..Foy R.Version: 20.12.1

QuickBooks is the bestI’ve started using QB about 5-6 months ago and I am loving it. I love it because it keeps me organized in bookkeeping and it helps me really look at how much I’m bringing in. There are a lot of features and things you can do on this app and I want to engage in all of them but at the moment, I am only engaged in a few features like sales receipts, invoices, profit and loss statements and the QB checkings account. I will be using all the other features soon, I’m just taking everything slowly and juggling what I can manage at the moment because it’s just me running my business. But I recommend QB to everybody I know that’s starting in business or ones that are looking for something different. It helps you a lot. I’ve used one app before QB and I stopped using them and stayed using QB after I found out about them. Great app..BigCreatureVersion: 23.08.5

Unfortunate inability to updateI have had 3 problems with this software 1) all purchases through my bank account are not being caught apparently 2) I keep getting notices to update my card reader but when I connect to it and open QuickBooks I am not able to update since I must already have the most up to date version(if my card reader is not working due to a missed update I will not find out until I am in front of a customer). 3) automatic mileage tracking is missing some trips and I have not discovered this until days later and can not find out why it’s happening since all items have been on for tracking that I am aware of. Other than these issues QB is much better than when I used it 15 years ago with a previous business. Although with the advanced options I would like to rely on - I have found this newer version is not as “turn key” as sold. All I really need is for the system to work as advertised but no doubt I will find out how much has been missed when it comes time to reconcile for tax season..ORCECVersion: 21.12.0

My experience has been mostly positiveWith Quick books based upon the fact that I only use the basic service for sending out invoices. Biggest problems have been not being able to sign in a couple of times and having had both good and bad experiences with help desk personnel. I use 2 accounting apps. Square, which I run all cash, credit cards, gift cards and tax based revenue through. Quick books Is only used for my non-taxable customers who get invoices and pay by check. This keeps things simple for me as Square is hardly ever any problem and I have workarounds with Quick Books when problems arise. Since QB handles no money for me they cannot hold my business hostage at any time. And since both programs have numerous reports this also makes my tax requirements easy. However, one other thing I dislike about QB online is their constantly changing the program. Everyone likes their Apps kept up to date but I hate when they change things just for the sake of touting “look we made another improvement “.GreensteamVersion: 17.9

Great when it worksQuickBooks online is great when it works. Unfortunately there are frequent glitches. Some of these glitches cause major problems, like not being able to enter estimates. It recently each had all of the estimates mixed up/hidden. You had to go in and do some special filtering to see all of the estimates. Typically they are sorted by date with the most recent being at the top. This of course caused a lot of problems. The most recent issue is a new query processing error message I keep getting that will not allow me to create an estimate, an invoice, to do anything at all on the app. I have two phones so it’s not a phone issue as I’m getting the same error on both phones. It’s a mobile app issue. I’m able to login to QuickBooks online on the desktop and I have no problems at all doing what I need to do. It’s very unfortunate because QuickBooks is a great app it’s just really frustrating that it frequently has glitches and the glitches are major ones that can last for days and even weeks at a time..Gutter GuysVersion: 21.11.2

Works ok. Needs some improvementsI have been using the software and app for about three years now. Overall it is working for me. I would like to see some changes to improve the app. One is better tracking of trips. I have caught a few missed here and there. It is too difficult to watch it closely to ensure everything is captured, defeats the purpose of the automatic functionality. The second would be to allow me to customize the main page of the app with the features I use. When it opens, it has features front and center I don’t use and I have to navigate to the ones I do use. Specifically the quick actions section, which states it automatically configures to what I use most, but it does not at all. It is full of features I never use and don’t need access to routinely. Let me configure this please. Lastly, it would be so much nicer to have the ability to set this app viewable in dark mode. The bright white is just not pleasing to the eye, especially when used in low light..NealinatorVersion: 23.10.1

Mobile app programI switched from another program for the 2023 business year to use QuickBooks exclusively for my company. Initially everything worked great the.n while creating estimates on the app for items I frequently use it could jot find the items even when I searched for it in the estimate portal. When I closed it and went to items the stuff is all there. Obviously I cannot manually create an identical item with the program so I have to go online to do the estimates if using items I have already created into my inventory 90% of the time because one or two items I can’t access. It works great online without issues. I’ve reached out multiple times over the past two weeks only to receive a generic reply that they’re working to fix the issue over the next few updates. I have not been happy with the customer service and looking to find another program that will function properly and actually fix issues when found..Kessick23Version: 23.01.3

Good but missing key featuresThis is a good app for those using QB online service. The service and connection has been fine and in many ways it’s faster than pulling out a computer and logging in through a browser. There is actually quite a bit you can do on this that simply replaces your desktop. They have omitted 2 key features that keeps this from being 5 stars. You cannot enter Bills through the app. This has been ongoing customer complaint for a couple of years now and Intuit is simply ignoring the request. The second complaint I have is that you cannot mark checks “To Be Printed”. For my purposes, I would like the ability to add in invoices, bills, and checks daily but then pay bills and print checks at the end if the week. This would be a huge time saver for me as the app is simply faster than using a computer browser. I know QBO can be accessed on a smartphone directly but the ever changing browser market makes using a phone browser tedious..Macwinpro94Version: 20.07.2

Organization at it finestI am a residential contractor I do plenty of work, driving, and estimates receipts are flying in all the time and I can keep perfect track of these with QuickBooks. My mileage though I often am too busy to remember to do, gets tracked by my iPad and my phone as well. As I use them both for work and are always with me when I am out. Receipts I just snap a photo of and file them as well. Now as far as snapping and that’s all, no that is not all you also need to actually do some work after you snap them you also need to go back review the receipts you have uploaded before creating them as an expense so don’t forget to. Do that. But for all those out there that are complaining about how they have to do a little work….. well maybe you don’t actually run a legitimate business now do you?.Contractor209Version: 21.10.0

Awesome please add calendar syncI would love to add an event to my calendar after a customer accepts a proposal. After I input customer info it would be nice to set up an event for a meeting as well. The full process. Customer calls, I input customers info adding a note what they called about, I add an event to check job and auto syncs with Apple calendar, I talk to customer about details, I note it on the customers profile, add a reminder to send proposal, send proposal, customer signs sends back, customer info gets input to calendar for job to be done, I do job, I send invoice, customer pays (sometimes we meet another day so an event may be created), I take after photo and send receipt. If customer calls for problem or more work just add to their profile and add events for work to be done. Maybe the ability for a work order after a proposal would be amazing..AsphalthustlerVersion: 18.8

Bank transferThis is a great app with some unfortunate flaws. First, I love that they’ve added the mileage feature. I had to have the self employed app as well just for the mileage tracking. However, it is not always accurate and doesn’t always auto track. It will also put a random address and if you try to change the address, it doesn’t correct the appropriate amount of miles. You have to delete and manually add it. Also, you have to put in the right amount of miles when manually adding; it doesn’t calculate from the starting and ending point. So, if you don’t know the mileage off the top of your head, you have to go to another map and find out the distance. Second, I don’t recommend using the bank transfer feature. They hold the check for at least 4-5 days before releasing to your back so you’re looking at 7 days before the money shows up in your account..TaraCRNAVersion: 19.11.2

Glitch now with estimates statusSomething is going on in the app where it’s showing estimates for customers as being rejected or accepted or closed out and no matter how many times you update the status of the estimate the app still categorizes it incorrectly. Fix this bug please asap and I’ll change to a 5* review Also for feedback for the mobile app. Please allow a slide feature to move line items up and down in estimates or invoices. For example if you add 15 items to an estimate and you are doing a walk through with the customer it’s much more organized when everything is in order categorized. If a customer forgets something you have to delete all the line items that are ahead just to place it in the order you need. This goes for estimates and invoices..My Maps UserVersion: 21.10.1

So much potential!I went from desktop to online. What a nightmare! Well, I’m really liking the speed at which I can create and send/print an invoice now that I’m getting used to it and have SOME of the kinks worked out. BUT......There is so much more this app should be able to do!! The accounts are not updated. When I do transactions on chrome or safari, the app is about a month behind even though the balance is correct. Transactions just done shoe!? You can’t do ANY transfers between my accounts. I have to go onto safari and then there is a whole other set of issues! Even when using chrome on iPad Pro you still can’t see the whole page or “buttons” to click to save something....over all I’m getting better at using the mobile version but it REALLY needs work for iPad version to flow like it does online on a laptop! (Which is what I’m trying to get away from) Anxious for a good BIG update..Pearls77Version: 18.4

I still use thisSo I have been using qb online for 10 years I only recently started using this app on my phone. I don’t like change but I was trying to get my invoices sent faster then having my customers wait on me to get home. At first it was different but I adjusted, then they changed how the invoices work and how to send them overnight with no way of reverting to how it was before. Now I have to go through other steps just to complete the same objective, really really dumb. The only good thing is that it can streamline your invoices everything else I don’t like. I definitely don’t have this app connected to anything personal cuz I’m afraid that the constant changes will some how (even thought I know it can’t be done) will leak into my own stuff that qb has nothing to do with. Change it back and or add a function to revert back to the old system like qb online and I’ll change my review!!!!!!.CannonwhoodVersion: 23.12.1

Efficiently EffectiveWe are using QBO Plus. Although there are some slight data reporting limitations QBO is continually updating reports; and, there are plenty of apps available to fill-in any other gaps. If you’re starting out or looking for a better small business accounting solution then QBO is the standard that will create value since it’s so well known, used and recommended by many accounting firms for their clients. We quickly found answers and solutions to all of our questions and gaps in setting up our operations. Everything was—and continues to be—easy-to-understand as well. QBO is more of an appreciating asset than it is an expense. This is a general nudge to move forward with your choice as there are other reviews that dive into more specifics. To that point: We wish we had made our move to QBO sooner....PRobertCVersion: 20.08.4

Quick Books onlineI have been a QuickBooks user for many many years and generally like it. It has streamlined my paperwork. I have recommended QuickBooks many times. My problem with it just this year is that it automatically renewed for a year in January as I expected, now QuickBooks does not recognize the renewal and stoped my service. When I contacted QuickBooks they say I should contact Apple as they are a third party service, when I contact Apple they say I should contact QuickBooks as they are a third party service. All the while I paid the Year subscription and provided the receipt. It’s been a week and I can’t seem to get answers, and I cannot save and send invoices. I have been looking at other accounting programs after using Intuit products for more than thirty years. Mark.Screwed goodVersion: 20.04.1

Great accountingAllows me to manage everything on-the-go. Powerful software for small and medium size business..Buzz Brite Cleanung SolutionsVersion: 5.5

Cloud Attachments - Well Done!I've been waiting years for the ability to attach files to an invoice from a Cloud-based source and it's finally here in this release. Thank you! Now my computer usage is 99% iOS, independent of a desktop..Oo0Bailey0oOVersion: 5.5

Too high of increase in priceI felt a bit cheated that once we are using the service you increase the price by almost 50%..YanickSoniaVersion: 19.9.3

ExpensiveRates keep going up..MivphotoVersion: 19.11.2

Awful programGlitchy... no help at all from customer service, I paid my fee and they used it to open a new account instead of paying for the one I had. “Unable” to refund me... I spent three hours on the phone today with three different people, absolutely no help, no service, no one has any idea what the hell they’re doing, a very poorly run company. Disappointed.TrunkseffectVersion: 19.10.1

Worst customer serviceThe people they have helping you have chickens in the background. The second person I got ahold of told me she had no idea how to fix the problem and I should not use the app because it doesn’t work good..Tbaer1999999Version: 21.02.1

It's okWe need barcode scanning capabilities, ASAP!.KaraokeMan2001Version: 5.5

Need some featuresI sell smart phones. There is no feature in your app to save which items I have & models (with quantity). I really need the option..Zakky ZiyadhVersion: 21.06.2

Great toolAll the essentials in one place.IronManBumbleBeeeVersion: 24.11.1

Great APP but...If you’re going to get this app (which is great), don’t do your subscription through apple. If you have any problems accessing, intuit will not be able to help you, and you will not have luck finding someone to talk to at Apple. Get the app and do your subscription through Intuit through the app, not through the App Store! Save yourself a headache!.Scissorgirl82Version: 20.04.3

Prices keep going upPrices keep gong up. It has doubled since I started..SurfskimikeVersion: 19.10.0

Needs work! Has potential!Transition from desktop to online not so good. Takes a lot time to straighten things out. Biggest problem is sometimes gives wrong HST tax calculations, not sure I can trust it. Think I will keep using desktop and experiment with the online, just my take on QB online!.RmS onlineVersion: 19.9.5

Manager partnerSimply the best.Fayson SantosVersion: 24.10.7

Perfect, one exception to change pleaseThis app solves a lot of problems for us as a business, there is just one feature that doesn’t work well. It is hard to copy a complete address with holding a finger on top of the location of a customer and being able to copy it onto Google maps. It seems to want to be exclusive to MAPS on IOS and maps is not a good app. Please let us directly copy a clients *complete address* from a customers sheet by just holding a finger on top of the address and not have to deal with maps as an app map..Dario F.JVersion: 24.10.5

Generally good but glitchy nowBeen using this app on my phone and ipad for almost three years. For the first two it was great but lately, and especially the latest updates in 2024 have made the entire app glitchy. It loads slowly, it decides to show some invoices but not others and the only way to get it to behave is close it down entirely and reopen the app. I’ve reinstalled the apps and it doesn’t help. While the app still works in the last 6 months the performance and reliability of it had dropped significantly.KKAKAHVersion: 24.10.7

For programmingThe only thing that I have asked numerous times is being able to send my statements on my mobile when I am on the road. Other than things are good ..Vic. RabsonVersion: 24.10.3

Very rough around the edgesI love quickbooks but their app is subpar. Many little quirks that need to be worked out. You really need to watch your inputs as the computer will change them often. For example, if you put in “tax inclusive” it will change it to “tax exclusive” I have to manually change this multiple times over and over again to make an entry. Or it will change a “receipt” to a “bill”. If your not extremely careful on making sure it stays how you want you could be screwing up your entries as it does it on its own over and over again. I’ve also had multiple glitches and times where I had to add reciepts through my laptop because the phone app doesn’t work properly. It is very frustrating and Quickbooks never even offers any sort of a discount for all you troubles..Lip RippaVersion: 24.10.3

ReceiptsUnable to load app and scan receipts when no internet. Would be good to take photo and auto upload when internet returns. Very slow to scan/take photo of the receipt. And generally slow, seems to be a web link more than an app.JTR PomoVersion: 24.10.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.04.2

Intuit QuickBooks for Business Negative Reviews

Too many bugs to be useableThe quick books online mobile app is unusable, especially the quickbooks checking account. Their mobile check deposit only works half the time. The other half, it just fails to deposit with no useable error message. The customer service is no help either, they just tell me to delete and redownload the app. Worse, the checking account seems to have multiple bugs. I had an issue with duplicate transactions, when I called customer support, they told me that they had been having “technical difficulties” and the total shown on my checking account was not correct???!!! Additionally, you’ll notice that the checking account total is different depending on whether you’re looking at the website or the mobile app and which page of the site/app you’re on. When I called customer service about this, they told me it’s because one page is updated but not the other, which doesn’t make any sense. These errors are extremely concerning as the entire point of an online bank account is to see the correct total, so I’ll be switching to a different bank. Finally, the receipt snap function is cool but buggy. It doesn’t always match the receipt to existing transactions on my quickbooks debut card, so expenses are duplicated. This is a huge pain to correct and I end up spending more time manually reviewing and correcting than if I had just manually entered them in the first place..WailuaBVersion: 23.09.5

No INTUITive integration between various QB versions :(Had an Apple subscription to QB online since 2013. Worked great, UNTIL QB no longer wanted to support Apple customers in the same way, because, I guess, we were getting the same product at a great deal through an Apple autopay annual subscription. If you order something similar - QB Self-Employed - you can’t easily transfer your data between the platforms. Literally, you export out of QB Online and it only offers you Excel, and importing into QB Self-Employed only allows .csv files with dates and amounts formatted a certain way. I converted the Excel files to .csv files and 1 out of 8 loaded. Then I went on forums and saw that dates and amounts had to be formatted a particular way and only with 3-4 columns of data, meaning date, description, credit/debit for payments - no client, no memo, no check info, basically no details. In essence, they hold your data hostage unless you upgrade at 3-4 times the price. And when I looked at the reviews and rated them by date, I found that almost all of their recent ones are one star. Btw, I’ve printed my chat transcripts with them and spent at least 20 hours trying to fix this with them, so I feel I’ve been patient and loyal (actually used various QB products for about 15 years now), but this is just terribly disappointing, Caitlyn. I hope your operating team sees the fault and creates a solution for its long-time customers and really shows that Intuit cares..Elijah fabVersion: 21.04.0

Mobile app programI switched from another program for the 2023 business year to use QuickBooks exclusively for my company. Initially everything worked great the.n while creating estimates on the app for items I frequently use it could jot find the items even when I searched for it in the estimate portal. When I closed it and went to items the stuff is all there. Obviously I cannot manually create an identical item with the program so I have to go online to do the estimates if using items I have already created into my inventory 90% of the time because one or two items I can’t access. It works great online without issues. I’ve reached out multiple times over the past two weeks only to receive a generic reply that they’re working to fix the issue over the next few updates. I have not been happy with the customer service and looking to find another program that will function properly and actually fix issues when found. Liz has by far been the worst experience and support I have ever had with an app and they’re online version. I even upgraded the highest package that they have and you cannot even get any custom help. Every representative you talk to on the phone gives you a different story and cannot trust anything that they are saying trying to get help is like pulling teeth I would never recommend this company or program to anyone..Kessick23Version: 24.01.3

Gets worse with each new version. Better off with an abacus!I can’t underscore how BAD this app is. Every time Intuit puts out a new version, it’s a whole new learning curve to figure out where they’ve hidden everything and how to do what I need to do. It seems as though the engineering department has no clue about real world experience of running a business. So, here’s a clue - business people don’t have the time to spend on relearning an already clunky and unstable app. Second clue - Business people are not your beta testers! Test, test, and retest these updates before you unleash them on the public. Again, the latest update has completely wrecked the app on my iOS iPhone and iPad. Now, I cannot utilize QB at all unless I utilize the PC in my office. I’m sure they will fix it in 2-weeks, but that’s 2-weeks that I have to try to work around this failure…and this is not the first time (nor second, nor 8th) …anytime a new update or version comes out it’s a nail biter as to how badly it’s screwed up and how many weeks it’ll take before I can use QBO on my iOS devices again. Now, when I start my iPad app, it says there is a newer version and I have no other option but to go to the App Store, where any attempt to update this app crashes the App Store, sending me into a constant loop. I feel like an abacus would be more productive than QBO..JRMedvedVersion: 24.03.5

Stealing from your customers! Keyboard doesn’t come up STILL!!!Quickbooks is not providing the service I am paying for. UPDATE: this app still doesn’t work. I have followed every instruction and have taken every update. When creating an estimate from the iPhone app, the keyboard won’t come up therefore I can’t enter an estimate and must go to my laptop. As a self employed person, this is extremely inconvenient. I have given Intuit a lot of money for Quickbooks and TurboTax over a period of many years. As a paying customer, I deserve better. I am wasting money with this app. But can’t go to a non-subscription program because it isn’t offered. This is theft. You’re stealing from your customers. You have a months long issue with an app that doesn’t work, after a faulty update! Fix this app!!! I have updated the app, deleted and reloaded the app, and still when creating an estimate the keyboard won’t come up! This app has become useless to me. When I create estimates from quickbooks online I’m unable to access them on the app sometimes for hours! The two are not communicating well at all. Self employed individuals do not have time for this! I am so disappointed that I’m going to either have to choose and learn another app or go old school with my own spreadsheets and invoices. This is so unacceptable!!!!!.AdamsInteriorsVersion: 24.07.1

QuickBooks Online Does Not Integrate With TurboTaxI have to admit my first time using quickbooks I was in awe. I was thinking this company is great. That is until Tax time came around. I mean I get it and see what quickbooks is trying to do. Quickbooks online has a lot of Bookkeeping and Accounting services in it so that you can network with different bookkeepers and CPA’s to handle your books and taxes during tax time. For businesses that prefer it that way then this is heaven for them. However, Quickbooks online fail to realize there are also a lot of businesses that love to do their own taxes, now it becomes a nightmare because somehow Quickbooks Online do not integrate with TurboTax. Then they want to tell you to purchase TurboTax business, and purchase quickbooks desktop and import your data there then blah blah blah What about the business that operate with iPads only they don’t have a desktop. It just sound like a bunch of money scams. No one wants to keep purchasing services they don’t want to use. This company has turned something so simple into the most complicated situation ever. All you have to do is integrate Quickbooks Online with TurboTax that way we can import data and do our own taxes. This company has so much potential but if they can’t fix simple things their future will not be so bright..Apple20137Version: 20.03.0

Using QB for My Small Business Was a BIG MistakeI run a small business that focuses on outdoor media. Recently a client payed for an invoice via credit card and I was hit with a 2.9% fee, when I refunded them I was hit with a 3.4% fee. All of this was not very clear on their end. I tried to talk with the customer service in the midst of everything in order to try to figure out what to do and it was by far the worst customer service experience I have ever had (and that is saying a lot because I used to have Comcast). It was very hard, unclear, and costly for me as a small business owner to do something relatively simple. I was on 6 different phone calls, and constantly ran in circles by the support team. At one point my call was dropped on their end as if someone just hung up during a time where the refund was pending and could have really helped me save some money. Long story short I am leaving QB and going back to handling things myself, it was too easy to make a costly mistake, too hard to get help in the midst of a stressful time, and very obvious that my business did not matter and was simply a 15 digit account number to them. My advice is do it yourself or hire someone who will actually look out for the best interest of your business you are working so hard to build. Audios QB..Hunter LVersion: 21.05.1

UselessI have used QB online for many years, and I’m very happy with it. The app is useless to me though, since the interface is way too limited. For example, one good use for it would be to enter receipts on the fly, but much to my disappointment I couldn’t do something as simple as to pull up a list of accounts to assign the cost to. Entering receipts would be a perfect use for a mobile app, but I simply can’t do it correctly. I mean, what did Intuit really think it was going to be used for? Also, the payment methods I have set up in QB online are not available in the app, all you see is credit, check or cash. It seems like the app doesn’t synch fully with your online info, which makes you wonder what kind of mess it can create in your bookkeeping. Strangely enough, when I started the app it said that it was synching with my data, but it appears that this was just the basic data and none of my personal account settings. It’s entirely possible that I have missed some of the finer details, but they really messed up the app by making the interface so different from the computer based online version. Having to learn and keep up with two versions is just too cumbersome for a small business owner like me, so this app is now deleted. Calling it a bookkeeping app is grossly misleading, since it’s so limited..Dragos45Version: 18.12.2

Had it for 4 years. And it’s terrible! RUN AWAY!!!It’s Monday morning. QB has an internal error. I can’t run a profitable business like this anymore. Run away do not put your business in harms way. This software is unusable at this point and costing us money. I will never come back after today. I’ve had QB for 4 years. It’s had its glitches but this year it’s just about unusable. The only thing keeping me is it’s a trusted name and moving all of my data from prior years would be very tedious. But unfortunately I have no choice at this point. I have a business to run and I can’t do that when the app doesn’t work 90% of the time. I have no need for a pc and I don’t use most of the junk in the app. Day 4 quick books won’t let me create estimates. I read the developer’s response to Thursdays complaints about new features. We shouldn’t have to re install the app clear history’s clear data to force the app to work. It was fine just as it was. Quit making changes or create a duplicate app that you don’t screw around with all the time for those of us that are content with basic features. We don’t ask for improvements every day. If it’s not broken don’t fix it. You’ve “fixed it” to the point it’s broken and useless. I feel completely stuck with QB..Hannah viseVersion: 24.06.2

Wish there was another competitorTwo months ago I tried to subscribe to their one time live bookkeeping clean up, and a computer glitch relating to a billing address on a payment method, freaked out my entire QuickBooks, and has taken every thing from me other than payroll capabilities. I tried to get ahead of the game for tax time and QuickBooks has essentially screwed me and left me with half a million in revenue that I can’t hardly sort out for taxes at this point. I have spent over 8 hours on the phone troubleshooting with QB Support and they are extremely unsympathetic to my issue, they have escalated to engineering several times(with no result), and said they were going to have an update for me no later than December 2. Every single time I call I get the same old “have you tried logging out and logging back in again, or clearing your cache, or using a private window, or a different browser?” runaround. The problem is the shoddy software and awful conflict resolution skills, not anything to do with any customers computer. That method of troubleshooting has not worked since the early 2000s. Extremely dissatisfied and praying some tech guys can start a competing business management software platform, since this is just the norm for QB..HCP PoolsVersion: 22.11.2

Used to be great, then they “improved” QBI’ve used QuickBooks since the late 1990’s and was an early adopter of QuickBooks Online. While Intuit has improved the platform dramatically, the latest rounds of “improvements” that have made the mobile app entirely unstable and unusable combined with nearly doubling the price and a pricing model that is disconnected from business scale (one could pay the same for a small business with $50k in revenue and a not so small biz with $10m in revenue) has left me utterly disappointed and looking for alternatives. Problem is, switching is nearly impossible. So, if you’re considering QuickBooks, just don’t. Try Xero or any other other competitors out there. If Intuit can fix its most basic issues and start providing actual customer support that is accessible (just try the “app help” link which takes you to an Intuit help page with NO APP SUPPORT option!) with modern methods (like chat and email instead of only phone, and phone that can’t be reached most of the time - again, give it a try), then I’d recommend QuickBooks again. It’s a shame because there is so much that’s great about the platform... but when doubling the price for purported gesture enhancements results in app bloat and instability, avoid like your business depends on it, because it does!.Calebw22Version: 18.12.1

ABSOLUTELY HORRIBLE!At the time of writing this review I have been on the phone with support for over 3hrs. Quickbooks online has been nothing but a complete disaster! For years I ran QB 2012 for Mac and was fairly happy with the software until it started crashing on me in mid 2017. Since it was time to update to a newer version of quickbooks I was pushed toward the online version since the latest desktop version for Mac was 2016. I had nothing but aggravation with the online version on almost every aspect of the software but if I were to explain each one this would be a book so I’ll just explain the problem that was most expensive to me. The syncing between the business checking and credit card on QBO would not sync for sometimes a couple days other times a month. When the sync feature would work it would create duplicate transactions and I would need to have QBO audited by my accountant to match my actual accounts. The 3rd time QBO needed to corrected to match my accounts was the final straw. I purchased QB 2016 for Mac and wanted to transfer my QBO data to the desktop version. I’m told now that I need to wait a “few” days to have everything transferred over. I am completely disgusted with quickbooks and will be reporting this with the better business bureau..DSCHRIVersion: 18.5

Hate it, stuck with itWhere to begin. First, but an iPad, most things can’t be done from an iPhone, for example, item quantities, can’t change it or see it. If you need to enter a new product via the phone, you will need to go back to your laptop to log in and reconcile your total of items if you track quantity. So inconvenient, I’m not with my laptop most of the time, so at the end of the year, it takes HOURS to reconcile your inventory. Once an item is in the system, and you get new product in, unless you log in on a laptop to add the quantity, you’ll have negative quantities, cause you can’t do it from the iPhone. The IRS taxes you on your inventory, and every year I spent hours counting and reconciling. Here’s the REAL kicker, started out as a promo for $40/mo in 2014, crept up to $50, then to $60 in a year, then to $70 without any improvements. So I exported my inventory data, stepped down to the $25/mo plan for my invoicing and estimates. Why pay $70 to track inventory that I can’t manage on the go? Since I’m counting at the end of the year anyways, might as well save that extra $540 annually. I can only assume that the nerds that built and maintain the app have very little retail business experience, just widgets guys. Sad..Audio PrecisionVersion: 21.06.1

Could not get worseI’ve used QuickBooks for years and have complained to the company multiple times for the annoying ads that pop up as you are trying to create an estimate or invoice. Never a response from Intuit rationalizing why they are forcing me to watch ads when I’m paying for a subscription to a service. The neophytes responsible for maintaining this app and grinding it into a useless waste of memory would decide with every update to change the UI and workflow just to make the user waste more time trying to do some work. The last version is broken. I’ve called customer support and reported the issues, was told the issue would be resolved in 48 hours and I would receive a call to verify the fix. Neither has happened. My customer list is not accessible past the letter “J” and my product and devices list is no longer sorted by category. Having developed software for some of the largest software companies in the world, if I had let this abomination see the light of day, I would no longer have been employed. Now the app freezes upon opening and won’t advance beyond the opening screen. I’ve just cancelled my subscription and will also move to a different tax app for next year..Jks02191Version: 23.09.5

Progress invoicing doesn’t workWhen I try to send a second progress invoice form an estimate it does not reflect that the first invoice has been paid already and payment received. The balance in line items is the original balance from the estimate, not lowered by whatever I charged already. Also, in this way I could overcharge my client and QB would not prevent me from doing so. I tried that to see if that would work. This bug prevents my clients from tracking progress of payments and forces me to look back and track how much I charged for particular line item already. It’s a huge inconvenience for a construction company. I already spent 6 hours over two days with 4 different customer service reps and despite all being very patient and helpful, the last one admitted that it was a glitch in the system. I offered to spend some time with their software engineering department to work on that issue but nobody seemed interested to take me up on it. The reps were unaware of this issue until they saw my computer screen and confirmed I was doing everything correctly. It’s a major problem. I hope it gets resolved soon. Otherwise I would definitely give it at least 4 stars..PondelVersion: 21.09.1

Continues to be the slowest app ever….So, after writing a review and saying the app was slow and buggy and crashes constantly - as typical software/tech developers go…. “Couldn’t possibly be us, must be user error”… I got a developer response. It told me to do all the typical stuff they tell you to do. Refresh the app, uninstall/reinstall, reboot phone…. Yada yada yada - LET ME BE CLEAR…. I have done ALL of the above, I’m not an idiot when it comes to these things. Please be careful when responding as you don’t know how much or little experience your audience might have. This is also par for the course with QB customer service in general - you wait on the phone for hours (literally at times) only to get an “expert” who takes another hour to understand what you are saying, chats that are inane and take 15 minutes between responses - it is TERRIBLE. I am sure they blame COVID, after all it is the excuse for everything wrong in the world. The reality is they just don’t have it together. My honest review is after deleting and reinstalling, resetting, upgrading my phone software, etc etc, the app is slower than molasses. I have to wait 1-2 minutes for reaction/response when I select an option (if I ever get a response at all)..SingerGalInTXVersion: 22.01.0

Glitchy and horrible quality controlThis app has tons of glitches and problems, both in the app and the accompanying website. There is no quality control on coding or features that are added. Very low-quality developers, which is typical of everything QuickBooks does. Nothing ever gets fixed either, I’ve used QuickBooks desktop and online for years and it’s always been this way. Really doesn’t give you any confidence in the software that your entire company depends on. Edit: In response to the developer response… Restarting it or changing my Wi-Fi will not fix the problem with your app. It’s insulting that tech-support would even respond with that. The problem is low quality software. Also, I just spent an hour on the phone with tech-support to fix a problem with how some of our reporting is showing up… because of a glitch in the software. They changed so many things that they had to open a ticket to have someone else go in and reverse the damage that the tech-support rep did. The rep seemed to have very little knowledge or skill in accounting. ask any bookkeeper or accountant, they will tell you how much they hate this software, I’ve asked many..T9876Version: 24.06.3

Stop “fixing” itThis is now the third or fourth iteration of this stupid update. They’ve tried “fixing” this app several times, and every time they have ended up reverting back to the old setup. I much prefer the old setup, and I don’t think I’m in the minority on this subject. It may look nicer, but it’s slower and takes longer to do invoices. I do all of my transactions by phone, so using the browser version is a nightmare. The app is so much more convenient…when it works. I’m also tired of it “loading my data” every other time I open the app. The new invoice layout wastes a lot more ink with the wide color background/banner for the “bill to” and “invoice details” section, and you need a magnifying glass to see the text. Add an option on the app to choose the invoice layout, because changing it on the browser does nothing for the app. Also, if I want to add an item to the invoice, I can only search by “item”. I have over 300 products with 300 different item numbers. You use to be able to search by “item” OR “description”. Add the option to search by both again. If they fix these two problems, or just go back to the old app setup, I would change my review to 5 stars..KingPenn13Version: 24.03.3

They will steal your funds look at the commentsI have used Square processing for many years now and this past year decided, January 1, 2024, to start using QuickBooks. The first thing was, I noticed how clunky and and hard to use the interface was. But I loved the professionalism of the invoices and the mileage feature. I noticed the first time I actually got somebody to deposit money through their payment, it was very hard to find where the money was and how to transfer it. They done you constantly to stay with their QuickBooks checking, and it takes days for the credit cards to clear, deposit into your QuickBooks account, and then be transferred to your business banking. It’s all in an attempt to make using your own bank instead of theirs, extremely difficult to point you towards using their QuickBooks checking. finally, less than a dozen invoices, and that’s all I’ve sent, this last one a customer paid me a deposit for their merchandise that was over $2400, QuickBooks closed My account without my permission and froze my funds in place. They admitted this and said it would take I’ll to 90 days to get my money. STAY AWAY!!.S. W. BiddulphVersion: 24.05.5

QBks App -> Less Than Half A LoafHaving used QBks for 24 years in one guise or another, I have long since grudgingly accepted their inadequate technology chops. Be that as it may, I must let them (and you, dear reader) know that the iPad version is a HUGE frustration. In most regards the 12” iPad Pro that I use is the best. Most advanced technology I’ve ever been pleased to use. However, tech laggards like Intuit make it a trial. Anybody know how to cut a check from the iPad version? PLEASE tell me! Yeah. I didn’t think so. OK, how about putting in a bill? No? These are BOOKKEEPING items, guys! I understand they have as much to do with accounting as data entry has to do with data analysis. Yeah, these tasks are peripheral but ESSENTIAL. Seemingly IMPOSSIBLE with QkBks for iPad. How in the name of all that’s Holy can ANYone claim that this PoS (no, not Point Of Sale) allow small business management?!? JEEZum, Intuit!!! Splash out some of that Monopoly Money for some up-to-speed programming talent! And this time do it in the US of A, where there’s a fair chance the tech staff will understand what you tell them to do. Please and Thank You. By ALL means, give me a reason to update this review with a higher number!!!.DC_DaleVersion: 18.2

Declining FunctionalityWhy would the QuickBooks Mobile which we’ve been using for years suddenly within this year lose all kinds of functionality?? Can no longer: • Add multiple invoice items to an invoice or estimate. • Move items up or down on invoices and estimates. (Rearrange order). If you want to move items to the top of the list or down you actually have to go into the desktop version afterwards and add those items higher on the list. Waste of time. • Bank Deposit no longer functions AT ALL! It’s as if whomever QB was contracted with to provide the programming has dropped QB and now QB is now struggling to create their own version of this mobile program. This is very frustrating! > QuickBooks Mobile previously worked perfectly, why would you downgrade your product and lose all that functionality. If you’re not making enough money, charge more for your product but make sure it works. Have you ever heard the phrase: You have to spend money to make money! Get it done! We’re paying good money for functionality and no longer receiving good service..BromheatVersion: 24.10.3

Update - Missing Milage - FoundI will jump on the bandwagon- as this is a fairly critical app for many of us. Why are we not being advised of a change? I my case I had multiple to-do’s and then the nothing?? Not good As these were not addressed by me. Then I go to verify the app is still tracking mileage (app has stopped tracking in the past) and where is the Mika short cut? Where is the milage anywhere? I have been racking up milage or several days? I call support and wait, get a call back 20 minutes later (at least I got a call back). Hard to understand the person the other end of the phone, she has no idea how to help me and puts me on a long hold while trying to get someone to help her. While I wait for her to return I start checking every link on the app and low and behold- mileage now appears when you hit “menu” (lower right) and - wait for it - “products and services” ????!!! I tell the lady on the phone when she returns after she tells me they have no idea. i suggest she tell her technical support team where the milage can be found. I am paying for this????!!!’.Leave it reallyVersion: 23.06.2

This App is Unbelievably GlitchyTLDR: QuickBooks wants us to spend more money in order to use this app the way we want but the app is full of glitches and doesn’t even work QuickBooks is hilariously absurd. They want to charge extra money monthly to allow us to create custom roles for employees. All we want is for employees to be able to create invoices on the go and then back in the office we can run payments. However, in order for them to create invoices they also have permissions to sensitive business information. After all that, to use this app is a nightmare. It is very slow and laggy. When creating invoices you nearly have to click every button/menu twice before it finally loads. When you add a product or service the app gets stuck in a constant loop of adding the product and the only way to stop it is to close the app and start over. The only problem is this glitch happens 50% of the time. The QuickBooks GoPayments app works more consistently than this app but for some reason doesn’t allow employees to create invoices, only sales receipts. But even that app has its own problems..CavejeepVersion: 24.10.7

Awful UpdatesEvery time there is an update, we LOSE features we rely on. The fixes are too slow. An update should improve the app, not take away from it. I’ve been in touch with customer support numerous times and they assure me by “xxx” date the issues will be resolved. They’re normally wrong and this last time by over a month and counting. I own a small service company that visits customers annually. We refer back to last years invoices to compare notes. I’ve now lost the ability to view prior invoices. Only payments. Numerous chats with customer service has gotten me no where. I will be leaving Quickbooks when we hit slow season and I can take time to swap everything over. I’m losing time from what generates money because of Intuit’s VERY poor updating and feature losses/changes. I am EXTREMELY dissatisfied with Quickbooks and would advise finding something else. EDIT: I got a response on this comment that did work and fixed the app issue. Thank you for this, BUT why has it taken 3 times of customer support and NOW (after a nasty/negative review) doesn’t suddenly become important enough?.JMac6707Version: 24.07.0

Complicated Interface, Terrible Customer ServiceI am not an accountant by any means, but I was hoping Quickbooks Online would be easier to use for us average joes. Nothing about their program is intuitive- you are instead given loads of video tutorials and when that’s not enough you can call their Sales Department to get transferred to Customer Service (don’t try direct, it’s no use) who 9/10 times have thick foreign accents (which makes it even harder to understand the foreign accounting software) and if you’re lucky you get scripted answers with a side of sass. In my opinion, if your programming isn’t overwhelmingly user friendly you should at least have an overwhelmingly good customer service experience to give us all hope that we can, one day, figure it out. I am stuck with this program because my husband finds it easy enough to create and send an invoice, but unfortunately this leaves me to figure out the rest once a month. So all in all, thanks to Quickbooks Online our customers do know how much they owe us but as for the accounting, nobody knows what’s going on there..InklingByKateVersion: 19.12.0

ScamI have used this application for 3 months, everything worked great until they made a payment with a credit card, they asked me for my details and it seemed great but suddenly during that time that I was presenting them they began to block services from my account without any justification. We called again and again and only received responses like: we don't know why the higher department is doing this, with all this with $1058 withheld, after several weeks we got that money to say that they are going to refund it to our client at a maximum of 10 days. After 20 calls we call and to our surprise they say that they are not going to refund the customer anything. They are going to give it to us to our payment account blocked by them, the day after the call we realize that they have blocked the application and that we cannot enter under any circumstances. Nobody gives us a solution, our English is not very good and nobody helps us in Spanish, a shame, we consider our $1058 lost but we can openly say that this application is a scam and we do not recommend it at all.Yaime castroVersion: 23.11.0

Update has made QuickBooks mobile uselessQuickbooks mobile updated today. We tax services and products in my state. The App is not calculating tax. When I click on tax a Other Charges pop up window appears but it is blank - no tax rates are listed. Tying to edit an invoice I converted from an estimate, I deleted an item but received an error message due to tax and cannot process it for billing. Now text descriptions appear all on one line - like one line you see here no matter how many lines of text you entered into the description - three paragraphs or a list of sixty items - you have to scroll along one line to see them! Maybe four weeks ago a update happened with similar issues. I spent a long time on the phone with the help desk trying to figure out the tax issue and the rep seemed to be getting updates on issues as we talked. By that end of the call they had reverted back to the old version. The current update has made my mobile version completely useless and I write and bill 98% of my business with this version. How this could be released I dont know…..Upholder1Version: 23.09.7

Very DisappointingAfter having the account for just a month it was permanently closed without notice or warning, Now I’m having the most difficult task of finding a source or who can be able to help me retrieve the funds left on the account grant It just a small business owner and it wasn’t much on their. But how close my account due to fraud without any invoices or transactions being made and then they still have yet to reimburse me for my funds on top of it’s been 3 months now since the date of opening the account and no one has reached out to me after saying they would have someone follow up with me and not one call or email have I received yet and I’m not giving up I work hard for my company to start and can’t see how this is my fault to a point not only am I mislead but also duped from believing I would have it more easy way of working with Inuit, Now I’m just sitting here with a setback and more frustration in on off the most important stepping stone in capital America, Thanks for waisting my time with you guys I’ll be sure to learn my lesson and never come bank here or service again..Fortune SVersion: 21.07.1

Be careful what you pay forWhile I enjoy using QuickBooks for Accounting. For the last five years, the only thing I seem to get is higher fees. I’ve started at $30 a month and now I pay $50 a month. All ACH payments are charged 1% up to $10? (checks). I don’t except credit cards because I do not want to pay the fees. This is the only checking system that I use that charges fees for a check deposit. Yeah sure PayPal charges a 1% fee but that’s for an instant deposit. There is no instant deposit and I don’t want it because I don’t wanna pay the 1% fee My Annual income accounting (checking) is never correct , I use them more as a reference when doing taxes. I still have a notification on my account from a year ago about a bounced check that I took care of, but I can’t delete the invoice that was had the bounced check. The program works OK but too many fees are attached with everything which is pretty disappointing, especially when you’re self-employed and have to pay higher taxes then most and provide your own healthcare..SjmdiverVersion: 21.08.1

Necessary Evil, Glitchy TrashWow this if a little bit frustrating, this app, that I pay for every month, is so glitch. It will randomly crash. It will randomly erase saved preferences. When I send invoices, it will randomly make it due the next day even after I’ve selected 30 or 60 days. I have the “pay through the invoice” option enabled, or whatever it’s called, and that will randomly get shut off, even after checking that it’s on before I send my invoices, then I get customers calling and asking how are they supposed to pay me. Really for all the money it costs and extra fees for every additional feature I expected and feel like I deserve a lot more. These are just to name a few of the glitches. Also it seems less then easy to get a hold of a human (customer service). When I tried that and seemed like I was getting somewhere, the app erased my text and then crashed. I feel like this is a little trashy. I don’t know how much longer I will deal with all of this. I hope it gets better. I know it works for other people, especially the off line version..Gob4Version: 21.09.1

So many good things ... butI loved that I could take a photo of my receipts and then just throw them away. I like that it was in my phone and I could easily record real time so I didn’t have to go back and think what was that for? My hope was that I could easily share this info with my book keeper who also uses quick books. So I logged in on the computer so she could download the information. Unfortunately the product she uses is different and it changed my app and my account such that while the information and all the receipts are in my phone the are not on the computer and I have no easy way to print the out and the book keeper is going to update all the info by hand. Five month of hand entering again every check and purpose of each purchase. I talked to customer service for a long time. His final advice was to delete the app and download it again. I had just started to feel like I was getting a understanding of how my business was was going with this little app and then poof. Gone. I will down load something else..Laurie AWVersion: 18.12

Need it but VERY disappointedOur business needs this app and website. We use it daily, but we’ve been VERY disappointed in the “updates” over the past month with more things popping up as problems all the time. It honestly feels like we (your paying customers) are being forced to be Beta testers. The state of the app and QB online website is that of Beta testing. So many issues right now!! This is incredibly frustrating to our business as we are in peak season and need to access and use all the most basic features on a daily basis in both the app and the website. Invoicing for instance, is taking me 3x the amount of time to complete. We don’t have time for this nonsense! It’s incredibly unprofessional what’s been going on this year with Quickbooks to release so called updates that really are a sub par product for so many customers. Who by the way, represent thousands of our own customers. When we are using a product for invoicing, etc that is full of glitches and problems it makes us look unprofessional as well. Do better!.LiroanVersion: 24.06.0

No Accountability and poor customer supportI recently had a highly disappointing experience with Intuit Merchant Services that I feel compelled to share. When I signed up, I was told that ACH payments would be subject to a 1% fee with a $10 cap per transaction. Trusting this information, I processed $68,000 in invoices. To my shock, I was charged the full 1% fee without the promised cap, resulting in much higher costs than I anticipated. When I reached out to Intuit’s support team to address this issue, I was willing to continue using the service if they simply adjusted my account to include the $10 cap that was promised. Unfortunately, Intuit refused to make any changes or take responsibility for the misinformation I was given. The response was dismissive and showed a complete lack of accountability. This experience has shattered my trust in Intuit, and I have decided to cancel my merchant services account and leave the platform entirely. I strongly urge anyone considering Intuit Merchant Services to be cautious and verify all terms thoroughly, as the company may not stand behind the information they provide..Taylor.woodVersion: 24.08.4

New Version is much harder to useI have used quickbooks online for 4 years now and the new mobile version is awful. It’s much less user friendly, taking three or four clicks to do one thing. So many places to miss one line item like due date, which is actually one of the most important things. Copying an invoice is a disaster either by not updating the current date or not being able to copy an invoice that has already been paid. Since now there are some things I can only do on a computer, it makes the mobile app almost not a tool I can count on. I called to get support and the customer service rep o spoke to told me “they don’t know much about the mobile app”. My business is very mobile and it makes it very difficult to keep up with billing and invoicing. And the monthly fee keeps going up, which would be somewhat okay if the app was functioning well. A few very minor bugs have been addressed with updates but nothing that really helps..Lovely ColeVersion: 24.04.0

Not compatible with real lifeThis is the absolute worst app for business on the go. I cannot log a simple receipt and haven’t been able to for over a month. I log in, snap a picture of the receipt and enter the amount, then the app tells me my session has expired and logs me out. I’ve tried to get support to no avail. The entire QuickBooks support center is designed to keep you from speaking to an actual person. When I finally did get to speak to a person, I spent a half hour trying to convince him I was using this app and not a desktop or the Quickbooks self employed. Finally I gave up. I guess I’ll begin the search for an app which will actually be compatible with business on the go. Got a reply but it’s almost like whoever replied to this didn’t read the review. I don’t need an article explaining to me how to do this. I have been uploading receipts just fine until the app started not working. And yes, I’ve deleted the app and reinstalled it. Quickbooks, sometimes it isn’t that the users are too stupid to do something, it’s that you have a flaw in your app..Jackie KnowsVersion: 20.09.0

Customer history on many customers on many customers not visible.I recently wrote a review stating that we’re having issues viewing customer history on many of our customers and it’s different from device to device. Some devices are fine while others show a few estimates or invoices and some don’t show any. All devices are up to date. The response from the app developer is below which has absolutely nothing to do with my issues. I did notice there was an update this morning but it didn’t solve anything. I have 2 phones and one iPad. Only one phone shows the full customer history. Hey there, Steven. We're grateful you bring this to our attention. Our developers are currently working on fixing this search issue that is causing previous filters/searches to not clear. For now, we've found that going into the Search bar and tapping Cancel should bring the lists back in full. Don't hesitate to let us know if that doesn't work for you. Wishing you success. -Myshka, The QuickBooks Team.StevenhiramVersion: 24.06.2

ThievesI hope everyone reading these reviews knows that these one liner reviews saying how fantastic QB is, are fake! They are absolutely terrible in every aspect. Please be warned! This service lacks values and professionalism. They may close your payment accounts and withhold YOUR money without even letting you know. Do not use this “service” unless you want your money stolen from you. In short this company has 80k of my businesses money “on hold pending review” and has had it for over three months. After endless HOURS on the phone getting absolutely nowhere for three months , today I was told that my business 80k is on hold because it was flagged for an unknown reason. There was never even an email or alert sent to notify me out of courtesy. After I had to harass my client and my own bank for answers I came to the truth after several months of endless full circle phone calls with quickbooks for them to finally tell me the truth. Now I am paying a 6k retainer for an attorney to get my money back for me. DI NOT USE THIS SERVICE..Velask26Version: 23.01.3

No Way To Properly Export or Archive Your DataI use Quickbooks Online for several companies. It works great until you realize there is no way to actually archive your data when you no longer need an active subscription. I closed a business this year and no longer needed an active QBO subscription for it. When I went and looked for a way to save a copy of everything for audit purposes (CRA requires you keep a record of everything for several years after your business closes) there was no option to properly back everything up. Quickbooks support will tell you you can export some spreadsheets but they are incomplete. Attachments and receipts are not included. It seems the only way to properly keep my records if i happen to need them in the future is continue paying a monthly subscription. I should be able to download a complete copy of MY DATA whenever I want. Give this a quick internet search and see what a problem it is. Also notice how Quickbooks staff never directly answer this question in the forums. If you want to be stuck paying a monthly subscription even when you don’t need to use the product anymore than this is the product for you!.Levi KoenigVersion: 19.12.1

Great but be carefulI am self employed and have a need to occasionally invoice customers for consulting work. Quickbooks allowed me to produce professional looking invoices, keep track of expenses. Typical amounts were $500 to $5,000. Without thinking enough, I added the Payment feature so that customers could conveniently pay from a link in the invoice. A month ago, I produced an invoice for an unusual transaction, the sale of a piece of industrial equipment that I owned personally. Its value was over $15,000. The customer chose to use the payment option and I was faced with a $421.00 bank charge. The payment option is of course a credit card payment setup with a flat 2.9% fee (+ $0.25 per transaction). After extensive discussion with Intuit hoping for a one-time compassionate reduction to normal bank transfer fees ($17), I realized that they could not or would not come to a deal on a onetime basis because the fees are not theirs alone (bank/ credit card organization too). I’ll only do that once. Ouch. P.S. After posting this review, as you may see, I got an answer from QuickBooks from Caitlyn who may not have read my review very carefully. She said she could help “point me in the right direction”. The only help that I had need of is for QuickBooks to give me a partial one-time refund on the insane banking charge that I was subject to for a high value invoice. I obviously, as stated in the review, will only ever do this once and my reason for writing the review (when I asked to do so) was to warn other subscribers to consider carefully the value of their invoice before opting for, or allowing use of, the Payments feature!.The_brewerVersion: 20.07.2

Don’t buy thisPrey to god that you don’t have to call customer service or that there is a problem with your account I have. 7 days with out access to my account. Invoices to send taxes to file not a good app don’t. Buy this pay your local accountant I’m on week 2 that I’m not able to send invoices if I create a new account I lose all my receipts photos and I have to enter all my information again.Desgra2215Version: 21.06.2

This QuickBooks is not worth the valueAs a Business Decision I was convinced to migrate my invoices & my prior Accounting Application to QuickBooks Online mobile App....and lost a great deal of time & money wasted subscribing to this online app. If you are hoping this software will be a ClusterF***k free experience, prepare for the opposite. It’s a great app (in theory) but it’s not ready for a SAAS subscription model given the bugs and stability on the mobile platform. Forecasting was impossible after failing to recognize our past financials & csv sales data. After the failure of csv, I began to separate the value of Quickbooks & the purchase of this product When preparing Invoices ...my frustration was apparent after more than 6 crashes just to draft Invoice # 0001. I would load a receipt & it would crash again....without a bug/log report to ticket/Jira story all the issues & errors. I have to leave the application, as it’s value negates the fact the UX is cumbersome - forcing a user to redo the same task 4-5X because the app doesn’t save draft documents in recovery when It crashes. Not worth it on mobile, would consider purchasing a desktop licence, however would need Intuit to reduce the amount I spent on this app towards a license for my Mac desktop - as the mobile product isn’t worth its value & needs a beta program for UX of this app, and a few others from Intuit in the App Store. It has potential for better user worksflows & Deep learning AI so that operation of daily/weekly/quarterly tasks are much easier and intuitive (no pun intended) Thanks Omar.RidiculousMusicVersion: 20.04.1

I hate QBWhen I started using QB fifteen years ago it was an awesome little program that didn’t cost too much and had everything I needed. Now it is a gargantuan pile of slag and I can’t get out as it would take too much time to transfer all my data to different software. It’s glitchy, freezes, has data entry problems and their support is basically ‘we are very sorry you’ve had this problem, we will email you in the future’. I haven’t used the app much but I’d highly recommend you don’t get stuck in QB!.ClovisssssVersion: 19.10.0

Stuck signing outEvery time I open the app it says my session is expired, then I get stuck waiting to sign out. I cannot access the app. I have tried updating..ZambonisurferVersion: 23.12.2

Worst serviceSpent 2 hours trying to open a Quickbooks Cash account to link to my existing account (one of the reasons I wanted to go with Quickbooks over other platforms). Transferred multiple times, constantly misunderstanding the issue. So disappointed in the service that I cancelled my subscription..Mathieu1991Version: 21.06.2

Great app, terrible costumer service.After being double charged for months. They refused to refund my money and had to go through visa. Then months later my subscription was canceled and the representative helping me was blaming me. I did not cancel my account. I’ve asked for months to be contacted by a manger and never received an email. This is the worst costumer service I’ve encountered. The saga continues…. My account is reinstated and they are unable to fix the issue of my account not updating past November 5th. It’s been weeks now and my HST bill with the government is pass due. I’ve contacted quickbookcares@… and still awaiting resolution..Natalie ParsonsVersion: 22.01.0

Worst experience everThe only thing worse than this platform is their customer service. My money has been stuck in the app for weeks and I can’t even cancel my account as a result. They’re just taking money from me left right and centre. Save yourself the headache..TriplernVersion: 22.01.0

Not working on iPhone 12 ProSince I change my iPhone to the newer model have continues problems with the app. The QuickBooks just not loading up and can’t use it on my phone. I was told by customer support that the app is not compatible with my device..Belii2202Version: 21.12.0

No way to download ALL of your dataEven if the business closes, you still need to pay the monthly fee to keep all data for the CRA. It is my data, and it should be 100% portable. It should be zero stars, but gave it two stars because it is an excellent program otherwise..RandallCraigVersion: 21.08.0

The App is OK, but the customer service is awful!!Long story short! I spent the whole month and talked to over 10 different their representatives, and yes, NOBODY solved my issue at all! They set me up and changed my subscription status to trial from their backend and moved my billing from google play to Intuit without noticing me about the price change! YES, which way they can make more! I only pay $8.99/mo for the exact same service with Google, but now I need to pay $20/mo! I’ve been with them for 4 years and that the way how they treated their loyal customers! Think it over before you use their App and if you don’t care about their customer service, then just go for it..LingomonkeyVersion: 21.05.2

GARBAGE!HOW CAN I CONTACT YOU!!! Ive been paying monthly but I CANT EVEN ACCESS IT FOR AGES!!!! Give me my money back!!!!!.Danica0227Version: 21.05.1

Too ExpensiveUsed for a one man contracting business a few years ago and loved it. $7.49/mo and did everything I needed. I started a new business so signed up based on previous experience. Now $19.99/mo and fewer functions, support said I needed $450/year sub to have access to that function but when I did that they said I needed the pro $650/year to actually be able to invoice expenses. I unsubscribed, too expensive..He made me enter a nicknameVersion: 21.04.1

Fix the mileage trackingIt’s been a year, fix it! My payments aren’t lower cause it doesn’t work. We pay each and every month and you guys can’t find a way to fix it. The rest of the app is great, but mileage tracking not working for so long is such a pain that I’m looking to switch Quickbooks as a whole..Gtdiesel09Version: 21.04.0

Pretty glitchySoon as I got the money from my first invoice they closed my account and kept the money. And their support is horrible.Aroberts09Version: 21.03.1

So frustrating!I’ve been having difficulties signing into my account using the app on my phone. It wants me to purchase it but I’ve already purchased it and have been using it for two years. All of a sudden it’s kicked me out and won’t let me back in without purchasing it again! It works fine on my computer. Spent half a day on the phone with customer service only for it to be a waste of time and the issue is still not resolved..ShotgunjillyVersion: 20.06.4

Too expensiveHave been a subscriber for 10 years, now looking for something less expensive.StevesedgemoorVersion: 20.03.1

Terrible Data ConversionQB has taken a month working on converting my data from the desktop version. In the end I have to start over and set up a new set of books myself. Terrible communication. Just terrible. If I had it to do over again I would have switched to different software instead..Scuba138Version: 20.03.1

Business ownerOk I’ve used QBO for a few years and functionality is ok but here’s the kicker...as any of us entrepreneurs go through peaks and valleys, we max out our credit cards once in a while (welcome to reality). With no warning QB shuts down my account so I can’t send an invoice. So I talk to them on the phone, and they can’t release my account until I pay and I can’t pay till they release my account. Talk about crazy making. Looks like the once mighty QB has entered the policy zone. Hey guys you own the policy it doesn’t own you. Good riddance!.ManitobamudVersion: 20.03.0

Not workingThe app stopped working 4 months ago..Jmt77777Version: 24.11.1

Can't type in numbersTyping in "1" will actually add "100". Way to go for an accounting app!.Gabo.bVersion: 24.11.1

I just want to see what the app offersCan’t even look around the app to see if it will work for my business without paying. Seriously?.JBensonKVersion: 24.11.0

App won’t workThe app won’t work on my iPhone Ann I don’t know who to contact 😡.Chloelover2000Version: 24.11.0

Very annoyed.I like QuickBooks, but this got me fuming mad! I had written out a nice invoice with detailed description for a very reputable business that I do sub-contracting work for and when I went to take a break and have dinner, QuickBooks signed me out and I couldn’t get my invoice back. I spent over an hour of my time writing everything out in heavy detail and this service that I pay good money for doesn’t have an autosave? Are you kidding me? It remembered the tags that I inserted for the new jobs in the invoice but it didn’t remember the detail within the invoice that I spend so much time and put in so much effort to make it as streamline as I could for my client. I have a break for dinner with my wife and it’s gone into thin air. What a basic feature this is to have and I can not believe that QuickBooks doesn’t have it. The empty feeling I had when I couldn’t recover my invoice was absolutely gut wrenching..Kristian RogerVersion: 24.11.0

Worst of both worldsIt used to be that apple apps would work better than google. Walled garden and whatnot. Which really makes it impressive that the iOS QuickBooks app is somehow more reliable, but still worse, than the gapps version. Really terrible use of the camera hardware, obtuse auto cropping. It takes work to make the iPad camera this useless, a high water mark in fail..AppleRoastVersion: 24.11.0

Updates have ruined itThis app used to be great, and work seamlessly. Now 100% of the time i use it, it glitches. Whether not allowing you to access open invoices, only paid invoices, or just outright crashing when pressing any button. The app has tanked.ShhleneVersion: 24.10.7

Garbage appFix the swipe to close so I don’t lose an hour of work trying to create an estimate..GreyTau237Version: 24.10.7

MileageMileage chews up battery like crazy.Spring-watergVersion: 24.10.7

Not workingMileage auto trackage isn’t the best, sometimes works sometimes doesn’t. Also where did receipt snap go??? It’s not available on mobile anymore????? Absolutely ridiculous.JustanothertommyVersion: 24.10.3

TrackingI‘m using mostly the mostly the mileage tracker. It is terrible! Sometimes it kicks me out completely with no reason. It happens often that it doesn’t save the end of the trip and puts the real end as the start of the next days trip. That is of course total nonsense..Zä fixVersion: 24.10.3

Frequently Signs Out & Doesn’t Track TripsI mainly use this app for the mileage tracker and after using it for six months I have to say it’s janky at best. The app regularly signs you out for no reason at arbitrary times, and because of this will stop tracking your mileage. Any claim about it being simple and straightforward is bogus as I’m having to regularly go back and manually add missed trips because of course I’m signed out again..PlatinumKaldraVersion: 24.10.1

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