Yelp Guest Manager Customer Service

Yelp Guest Manager Positive Reviews

OwnerNo Wait is a tremendous asset to our business. Can't imagine going back to the old days of pencil and paper. Has allowed us to offer reservations, which has been a big hit with customers..Gibraltar GrillVersion: 4.7.0

HelpfulGreat app thus far, but would like to see an incorporated reservations system to go along with the wait list. We take a small amount of reservations per night, usually 3-12 and only for large parties. So it would help to have integrated reservation and table management so that the reservations block off their assigned tables at a certain time.DmccrateVersion: 4.8.0

Latest upgrade missing key featuresAPP WONT OPEN!!!!.MhanafiVersion: 4.11.4

Update 8.7.6 is badLatest update is terrible. Very confusing to look at. Accidentally notifying the wrong person and can’t tell if they are a yelp guest or a walk in. Please change back!.MopseysVersion: 8.7.6

Newest UpdateThe update is beautiful the only complaint is how thin the lines are for sections. We can barely tell which section is whose..Cincy PizzeriaVersion: 6.1.0

TrashGarbage app. Please fix the ten thousand things wrong with it ty.Bartholomew hugginsVersion: 9.3.0

AmazingExactly what we needed....CastorBrinxVersion: 4.8.0

Great appBeautiful app. Wish there was an end shift button to clear tables and cut all staff..RiverRockSportBarVersion: 4.7.1

Awesome SystemWe love no wait at OTB.ShadesrockVersion: 4.7.0

Wait list app helps retain customersNoWait is very helpful for keeping track of all restaurant guests when a restaurant gets busy and has a wait list. It convinces customers to accept a long wait when they would otherwise leave because they can wait where they want and receive a text when the table is ready. What's also great is that you can use multiple iPads and iPods so floor managers can assign tables to parties and notify parties from the floor while the hostess remains at the host stand. This speeds up the seating process and keeps everyone updated on the wait list since the app syncs on all devices. NoWait also has options to mark parties as call-aheads and even input large party reservations. It's also really helpful that they put training videos right in their app..Black and Gold WaiterVersion: 2.1

Needs better app friendlyI'm a host and lunch rush is a pain. For years we just used a paper map and colored in sections with the server name on it. It gets hard when to decide which server is next to be sat. This app is a good idea but needs a few more things. 1) Be more app friendly. During lunch rushes, were in a hurry to get the guest in. Make buttons more easier to click and to navigate. 2) Different Shifts. Different parts of the day we have different amount of servers which requires more sections in our 40 seat restaurant. I see this app lets me select tables for each section, but I don't have time to select/change the tables for each section. Example, slow time has two servers so 2 sections. Rush time is 7 servers. So sections change. 3)Seating chart reminder. I wish it told which section is next to be sat. Another thing is multiple devices. How do I know when a table is dirty or of the guest left? If somehow the busser can select to open a table up for me. Other than that. Great idea..SmartHome25Version: 3.8.2

Works amazing.Great program with great support services. Calling gets you a real person to help you with any customization you need and they can help you in minutes. Very versatile app that can benefit small and large businesses. Customers love it and it even sends them a link showing how many parties are ahead of them in line. Also works great on an iPad even one hooked just to wifi. You can even send personalized messaging after a guest has left thanking them for their business. Very professional. Highly recommended..Starscream615Version: 2.4.2

Top Drawer AppWe've been using this App to manage the wait list at our restaurant for 3 months and it works flawlessly..B3atsjunk13Version: 2.3

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Yelp Guest Manager Negative Reviews

Mediocre …AT BEST. Just another Yelp data collection app.So I thought Yelp Seatme was ok. Not great by far and had a ton of issues that never were fixed, but Guest Manager makes Seatme look like it was made by actual restaurant people. The biggest pain so far after just a couple days is the inability to pick our own table to use when making a new reservation. It just auto assigns and has no selection option. Also it forces you to get a phone number and sometimes you’re just putting a quick reservation in. I get they want everyone’s information but let me make the reservation without it if I so choose. Also, the app should be more customizable. I don’t use half the stuff on the left bar, let me remove it please. Also, taking away the double tap feature to go right to seating a table is a big mistake. Now just to seat someone you have to click 5 times. I need it to be fast. The backend stuff is also a pain, you really have to go in and set it up perfectly or else it effects your whole system. On top of it all, this was forced on us at 530pm in the middle of dinner, then none of our guests info was in the system. We were able to get 1 years worth of notes but not all of it. For a company all about collecting data I’m shocked they didn’t keep it all. Just not really impressed, it’s like they took the good stuff from Seatme and threw it out and took the bad stuff and added it to a new app that some small slow paced restaurant used and got paid to review and say it’s great..SamueliamuelVersion: 7.4.2

Extremely DisappointingWith the phasing out of yelp reservations and the obligatory transfer of use for restaurants to make booking with guest manager, you would think that this platform would be more fine tuned. Yelp guest manager is poorly designed, lacking the helpful features that yelp reservations offered. The fact that one must toggle between reservation vs. waitlist vs. seated view is totally pointless. And currently, I’m not even able to access reservations on the browser, because of some “error”. Yelp, do better. I’m writing this review while on hold, trying to make a reservation of a party of 20, of which I cannot, because the system overrides parties to larger than 20..N8b8n8n8Version: 9.2.1

Yelp Grab for MoneyHave been a faithful customer for almost 5 years. $50-60/month. Had some glitch issues and downtime but overall, it worked well enough for our pub for the price. When Yelp bought them, I knew we were in for it. This week, they revealed to all of us that it would now be $300 a month to justify the new features and stability. When I called to talk, I was patronized and brushed off. They told me I would lose customers; that Yelp/NoWait was the reason I had customers. I canceled. You aren’t going to squeeze this much money out of small businesses. Enjoy your app, but I hope a lot of accounts cancel because this price hike is outrageous. Shame on the bully that is Yelp..Otter_BitesVersion: 4.11.2

DisasterHow do you force a bunch of restaurants to get this app, and remove all of the parts that made Yelp reservations helpful! They haven’t even finished working out all the glitches and forced both of our restaurants to download this app. Now we are struggling because we don’t even have basics like A SEARCH BAR, to look up the hundreds of reservations that we have! Did you even test this? Shame on Yelp for this train wreck! And shame on Yelp for charging us all this money for a service that acts like its $5 a month! Save your money, and your restaurant, and find a reservation app that Literally anything else but this!.IA & NAVersion: 7.3.2

New update is visually awfulThe latest update has made this app incredibly hard to look at. The colored lines for sections are too thin and not distinct enough. The open table/seated table scheme swapped so it’s the opposite of what we’ve gotten used to for the last nearly 5 years. I like the functionality of the app but this latest update just makes me hate it. It is bad on your eyes. Dark mode isn’t any better. Please go back to the way it was before. Or give the user the option to choose..AJBelleVersion: 6.1.0

Switched us and now its uselessYelp switched our business account from yelp reservations to yelp guest manager. The app is so broken, that we cant even enter new reservations. All inquiries to their help lines have resulted in useless fixes that dont address our problems. We have switched to a more reliable reservation system, we dont want to be guinea pigs for an app thats apparently still in development. We paid for an unfinished app 🙄.HpBlazer42oVersion: 7.4.2

Very buggy updateSince the latest update the app has been nothing but issue after issue. Constantly having to delete and redownload in order for it to function for about 10 or so minutes then the same issues return. Shame as it was perfectly functional before but I suppose the new monetary requirements are what are driving these new problems.Cinder BarVersion: 8.7.8

Sellers must consider when registering on YelpYelp forces merchants to pay for advertising. If merchants do not buy advertising, they will delete all the good reviews of the merchants and keep all the bad reviews until the merchants pay $400+ in advertising fees. All Yelp reviews are not computer settings, but human settings. Therefore, merchants should consider carefully when registering Yelp. Merchants should pay attention to this point..Tokyo HAIR WASHINGVersion: 8.5.1

Bait and switchI’ve used the “free version” of this app for over 5 years. Suddenly I get a sales call from Yelp stating that my access will be cut off because I should have been invoices for quite some time. I explained that I signed up for a free version and don’t use any other features. That said $249 a month and are giving me 5 days to relocate my reservations to another program. Gee thanks..... I knew I hated Yelp for a reason!.Chefdana69Version: 4.11.0

It’s YelpI’ve had this app for about 4 years. It’s a little glitchy but did the job and for $59 a month it was worth the few problems. Then yelp bought it, it became more glitchy and they raised the price to $299 a month because they have “new special features” that are not really needed or special. I’ve canceled and gone to Cake Guest Manager which has been working great so far for much less money..PrettyMonsterVersion: 4.11.1

Total Bait and SwitchDon’t bother downloading this app unless you plan to dish out $250/month (Yes, PER MONTH) to use it. It’s a nice product, but as soon as the sales people realized you’re not going to pay their monthly fee, they cut off access to the APP and Account. No trial, no limited use FREE versions ... Pay or get booted. They should disclose that this is only usable IF you set up a commercial account with them and if you can afford it..VillaVeroLGVersion: 4.8.0

New updates bring constant crashesThe last month with this app has been impossible. Their customer support is nonexistent. We deal with crashes during our busiest times. The waitlist won’t let us add guest, and table maps don’t sync up. There’s not much concern for customer experience..Nick0Name01111Version: 8.7.8

Horrible App and CompanyThe app always has a bug - even after multiple updates to their app they can’t seem to get it right. Customer service is horrible. No one there knows what they are doing. This is from real experience dealing with these goofballs..FacebookFixyourselfVersion: 9.9.2

Yelp ruins another companyThis is a money hungry company that does not care about its customers. I’ve been a no wait customer for 4 years at $60 per month. Receive a letter from yelp that they will be charging me over $200 for the same service. I’ve since did research and going to give someone else my money..RyediggityVersion: 4.11.5

Bad new updateI am currently a host at a restaurant and this new update has me confused. It doesn’t show the wait times and it’s so hard to seat people. The one before you can seat with a push of a button. Please change it back. I am very confused at work right now.Saba the hostVersion: 8.7.4

ReviewThis is great when we seat by station ( busier shifts, PM shifts). But can not be used when we seat by server. The booths are popular during the day but concentrated in areas. To be fair we rotate seating in those areas. Hard to make into a stations that way and be fair. Thank you..Great day**Version: 7.14.1

App no longer functions. Unbelievably unprofessional!App no longer functions following the update! We are trying to run a business and Yelp is jeopardizing this. Did they even test the functionality prior to this update release? If I ran my restaurant like this, I’d be out of business..Ed_Vh07Version: 4.11.4

Terrible devsAs the app is updated, devs are not aware or thorough enough and functionality is broken through updates. Their devs have undergrad experience as they are not even troubleshooting new versions before release to market. Sad.KooklanRVersion: 9.2.1

GarbageThey took away all the info, limited the app to be something developed by 5 years old kids! And worse at all they force you to make this transition by canceling your regular yelp reservation account. What a joke.Ipanema OcalaVersion: 7.4.2

Oh me, oh myIs not compatible with IPhone, crashes immediately, making this app inconvenient and nearly useless for management and FOH staff. Most 5 star reviews are definitely plants, dropping buzzwords and describing basic features in a wildly positive and vague manner. NoWait was solid, Yelp Waitlist is trash..ActuallydavidbowieVersion: 4.11.4

Yelp ruined the appThe app WAS very restaurant friendly but yelp bought it and insisted they know what’s better. They removed all abilities, for the restaurant (their customer), to customize it for their own needs. Stating we (yelp) know what’s best for your business..Average^^^^^Version: 4.9.0

Prefer old UIPlease give us back the old UI, the newest version has a lot of features to improve, before it fully implemented pls give us back the old UI.SinyicheungVersion: 9.3.0

Old versionPlease go back to the previous version for this app. It was more user friendly and appealing on the eyes. This versions makes it difficult to see what sections you are in... thanks.Tim and henryVersion: 6.1.0

New updateThe new update doesn’t work. It doesn’t even allow you to open the app, it immediately shuts down..New uodatedVersion: 4.11.4

NEW UPDATE IS TRASHBad for business, has slowed down the seating & finding guest process immensely. Cannot search for specific notes. Extremely frustrating.Restaurant bizVersion: 8.7.3

BrokenI haven’t been able to open the iPhone version of this since the new update. Everytime it crashes. Please fix it!.Jessimarie24Version: 4.11.4

Crashes constantlyWould be a great app if it worked regularly. it crashes 75% of the time i open it. it won’t let me assign tables anymore. this app progressively getting worse and it’s incredibly frustrating to work with.KaitlyndelanoreaysaveltVersion: 6.9.2

Terrible UpdateThe app won’t even open now that it’s updated... can’t wait for the train wreck that will be my front door all weekend..TinkertoiletVersion: 4.11.4

HorribleUnable to cancel this service. We use OpenTable for reservations..BB BalterVersion: 8.0.1

Forever on crash modeIt seriously just crashes since I’ve opened the app. Straight trash..Booyata93Version: 4.11.4

Crashing app?When i open the application it closes out. Can this be fixed please..KMCKMC123Version: 4.11.4

Won’t openApp won’t open auto crash everytime.JctofteVersion: 4.11.4

Bad UpdateThe new update ruined the app, it won’t even start up anymore!!! please fix!.BryanngarciaVersion: 4.11.4

HorribleHorrible waste of time!!!!.NgfcjxhvVersion: 6.6.1

App won’t open nowApp won’t open now.EzraKunVersion: 4.11.4

No Wait mistakeNo Wait was a good app till Yelp got ahold of it!.Skibud85Version: 5.3.0

Harassing Phone CallsI downloaded this app to see if it would help our restaurant on the weekends. After an hour or so of playing with it, I determined it would be more trouble than it's worth, and deleted the app. The next day, a Friday, a get a call in the middle of my shift from a Pennsylvania number. It was NoWait wanting to talk to me and offer support and advice. I politely explained that I didn't think the app would be useful to our particular restaurant and that I had already deleted the app from my device, but I appreciated the call. The representative insisted we schedule an appointment for Monday to call me and explain the app. Again, I declined and thanked them for calling, the representative let out a frustrated sigh, gave a short "goodbye", and hung up. It is Monday, and even after declining the phone appointment, the same Pennsylvania number is calling me AGAIN. I ignored the call and blocked the number. No means no, NoWait..OcodespVersion: 3.8.2

Very unprofesionalThey gonna Keep calling and texting you to get your attention. I just sign up for this because I thought It's going to be useful tools that I can use for my new job as a host. I work in the small restaurant so we didn't have the computer system for the host. OMG they called my restaurant to ask where I was and my manager was super mad because I didn't told them that I sign up for this program (this apps). I didn't think that they would call my restaurant to reach me. PLEASE be careful about putting the restaurants i formation or your own information because they might going to use it somewhere else... I really really really can't trust this apps!!!! Be careful if your going to use this.Luke21331Version: 3.8.3

Terrible Merge from Yelp Reservation to Yelp Guest ManagerI am recently forced by Yelp to merge from Yelp Reservation to Guest Manager. The previous Yelp Reservation was OK so far. Now it turns to useless system that I don’t even wanna use it anymore. It was a mess for me to use the updated version of Guest Manager without telling me that it will be change. And I was told that the updated version of Guest Manager will have the same or even better functionality than Yelp Reservation. Maybe I get the point if that happen. But how can you merge into the system that’s useless, eg. it can’t adjust time if customer arrive early. I can’t create tags to label my valuable customers. There are lots of things that I can’t even customize in configuration. Lost of lots of function from previous Guest Manager at configuration. Support is NOT 24/7. I will definitely go back to Open Table, even though it’s not a good system. Only 4 review that is shown while 24 rating out there. I don’t understand why it worth 4.1 out of 5. There is nothing worst, but worse..RandomakaoniVersion: 7.4.2

TerribleThis app is really annoying to navigate through and is overall terrible. The original no wait app was great, quick to get to what I wanted. Yelp ruined it..Helen5620Version: 5.4.0

CrashesApp updated automatically. Every time it is loaded it crashes. Going to be a very difficult dinner service without the app.RowdySnailVersion: 4.11.4

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