About HealthSCOPE Consumer Accounts (United Healthcare Services, Inc.)
*If you are a new mobile app user, select “New User? Set up your account” to setup.
*If you have already viewed your account(s) through healthscopebenefits.com and don’t remember your separate mobile app username and password, select “Forgot password?”
*If you experience issues logging in, email [email protected] or call 877-385-8775.
Easy, Convenient & Secure
*Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided)
*No sensitive account information is ever stored on your mobile device
*Use Touch ID or Face ID to quickly log in to the mobile app
Connects You with the Details
*Quickly check available balances 24/7
*View charts summarizing account(s)
*View existing claims
*Click to call or email customer service
*View your statements and notifications
*Scan product barcodes to determine their eligibility
Provides Additional Time-Saving Options (if supported or applicable to your account(s))
*Reimburse yourself from your FSA or HSA
*Take or upload a picture of a receipt and submit for a new or existing claim
*View, contribute and distribute HSA transactions
*Manage your expenses by entering medical expense information and supporting documentation
*View your HSA investments
*Retrieve your forgotten username/password
*Upload IDV documentation and accept HSA terms and agreements
What's New in HealthSCOPE Consumer Accounts (v315.4.0)
HealthSCOPE Consumer Accounts Contact Information
To reach HealthSCOPE Consumer Accounts customer service and technical support, use the official channels below. For the fastest reply, choose the developer's official website.
HealthSCOPE Consumer Accounts Subscription, App Deletion & iOS Support
How do I cancel the HealthSCOPE Consumer Accounts subscription?
Open Settings on your iPhone or iPad, tap your Apple ID (your name) at the top, go to Subscriptions, select HealthSCOPE Consumer Accounts from the list and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; you can keep using the app until then. See Apple's official subscription management page for details.
How do I delete the HealthSCOPE Consumer Accounts app?
Touch and hold the HealthSCOPE Consumer Accounts icon on the Home Screen, choose Remove App and then Delete App. Important: if you have an active subscription, deleting the app does not cancel it automatically - you must first cancel your subscription using the steps above.
HealthSCOPE Consumer Accounts purchases, refunds and billing issues
Report billing or refund requests for HealthSCOPE Consumer Accounts through Apple's Report a Problem (reportaproblem.apple.com). For the app's own technical support and contact, use the contact information above or the HealthSCOPE Consumer Accounts App Store page.
Distribution of HealthSCOPE Consumer Accounts Reviews
Of the last 32 reviews shown, 9% are positive (4–5★) and 91% negative (1–3★). App Store overall rating: 5.0 / 5
HealthSCOPE Consumer Accounts Positive Reviews and Ratings
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Easy to use, great way to track your remaining funds. First time use, you must call in to obtain new user name & password. The rep was very helpful and walked me thru the process, had to log into a website on my laptop to create password.
So easy to use!!
So far the app works great and allows me to access my account with ease.
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HealthSCOPE Consumer Accounts Negative Reviews and Ratings
No way to reach ITT to help troubleshoot. App does not work I called the customer service they were nice tried to help but the app keeps rejecting to log in. I asked customer service if I needed to create another account with the app they stated I shouldn’t have to since I already have a account. I tried this app before when I first got Healthscope beginning of the year. Same problem. Apple 🍎 needs to pull the App from the store and ask them to fix it.
Same problems as above reviews. The app will throw you out completely and it will take multiple calls and emails to customer service and a PC to log on to for it to be fixed. And then, a couple of months down the road, it will do the same %%^^>?<#€^%<> thing!!!! I have never had an app this frustrating! Horrible!!!! They know there is a problem and will not fix it. I wish my employer would use a different company.
Same as everyone else. Can log in through the website, but not the app using same user and pass. The website has me enter my company name first, though. Maybe that is what is missing on this app. Those who gave this app 5 stars must be bots.
This is one of the hardest, least user friendly apps ever. When it works it’s great. When you need it most it’s suddenly time to renew password, which is complicated. It’s like they don’t really want you to use the app.
The App is useless. I have no problem logging in on the website but the App does not recognize my user name and password. Last update was a year ago. You should pull this app from the store.
As others have said, you can’t log in, so it’s useless. How can you have an app that just doesn’t work? How can a developer not be held accountable for something like that? Super weird.
Why update the app if you can’t even fix login. This is crazy nonsense from a company who will gladly take your money but won’t fix the app. It’s 2020 join the rest of the world. Pathetic.
Doesn’t recognize my login information, even though same info works on the website
You always need to update password and login information.
I can log in on my computer but not on the ap on my phone. I already deleted it.
Doesn’t recognize my information but will let me log in on the website.
No problems logging in through the website. No dice through the app.
This app does not work. My log in credentials work fine on my Mac but refuse to work in this app. Pull it off the store and fix it.
Like others, I was unable to log in using my website ID and password. This is useless.
Can not login. I have used the online portal for several years, but the app doesn’t let me login. Useless.
Can't log in. Then tried site from computer & no problem with log in. This app doesn't like me
Have loaded it 3 times and it crashes on sign in, so I haven’t been able to use it.
Still not letting me access...”incorrect login”. Desktop works fine, just not the mobile app. 😥
None of the logins I have for my family's account work, and there is no way I can find to create a login.
Looking forward to this app. But my username and password does not seem to work. Please help
Says my login is incorrect. Works on the standard web page though.
Can login on the website but not on this app.
Don’t know if it’s me or the app but I can’t login.
Healthscope App doesn’t work and Apple should insist on its removal.
This app doesn’t work. You can not log in with your username and password that you would use to log into their website. Not even sure why this app exists if no one can log in.
Put in my log in info about 10 times. “Username or password incorrect” and then I just used my browser and it logged right in.
How can you prompt (force) someone to download an app that doesn’t work?! Upon trying to review a message and/or document online it’s impossible unless you download their app! Tired of al the loopholes created just to force people to buy into a product that doesn’t work!! Login will not recognize username and password!
This APP does not work. I attempted several times to login with my username/pw that I use for my website. This does not work. I created a new password, still will not work. Will delete and go back to using site instead of app.
I can't even login. My username and password works fine on the website, but not with the app.
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