Total Connect 2.0 Customer Service

Total Connect 2.0 Positive Reviews

Fine, but…..The alarm system and app basically get four stars but I have to, for my own peace of mind, give the overall rating of just one star. Nothing ticks me off more than designed incompatibility and unreasonably high prices. I have two Ring doorbells and a number of other cameras both inside and outside of the house. there is no reason, with the exception of a Honeywell wanting to sell over priced cameras, that compatibility with other video cameras couldn’t be built in to the Lynx Touch, especially compatibility with the Ring doorbell system. Ring is the undisputed leader in video doorbells and will always be better than any such system that Honeywell would make available. for those of us who have already invested in video security system and now have Honeywell, please don’t think that we’re all going to drop our current system I have cameras to take advantage of the additional features of the Lynx Touch. incidentally, I just upgraded from a Honeywell lynx plus system that I had installed over 11 years ago, and have been buying video security cameras since long before the Lynx touch was released..RFreeman779Version: 6.20.1

AwesomeI had this system installed in my home a couple years ago. We have two tuxedo touch keypad’s, thermostat, 4 cameras, and automated front door deadbolt, water sensors connected to my sump pumps. We have a bunch of lights and outlets connected to the system through Z wave technology. I’ve never seen a better system out there that doesn’t rely on your Wi-Fi is this is using a cellular radio so even when all the power goes out in the area our home and still protected unlike some of these do it yourself Systems you see on TV. I would recommend this to anybody because it’s amazing even the garage doors connected to it. We have what’s called a seen set up called going to bed that we click one button and it will go and close the garage door if it isn’t already, lock the front door, shut off a bunch of the lights including the outdoor lights, lower the temperature on the thermostat and armoire system. You cannot get all those features in one app with these do it yourself commercials we see so if anybody wants a real security system that is really going to work in the event of an emergency I would go with this one. Even all of the smoke detectors and carbon monoxide detectors in the home are connected to it so I know when the middle of the night if something happens emergency help is on the way and all four of my kids and my wife are protected..Mr Fire ManVersion: 5.5.0

Camera is Unavailable ALOTTC deserves zero (0) stars. Don’t kno if its an iPhone thing but I hope to God that nothing ever happens at my house because these cameras won’t warn me, help protect me or show evidence because they’re always unavailable. If u turn on notifications you’ll get one for ever visitor but also every car that drives by, every bicycle that goes by, every car started, school bus pulling off at the corner and I don’t live on the corner, every hammer that hits a nail to hang a sign across the street. You get one for every bird that chirps, bass from a car in the distance, boom from military trainings, a conversation next door, and any other noise u can think of. You can’t control the level of notifications. You get them all or u get none. Like if my neighbor across the street coughs I don’t need to kno and it’s a pretty good distance from her porch to mine. If their on I get a notification every 5 minutes all day. Then I click on it and the clip and live is unavailable. I’d pay for Ring or something better but I’m I someone else’s house. My family member is wasting their money and has been for many years now. This camera system and doorbell camera system is complete garbage..SimsLn8384Version: 6.37.1

Ready to armHello , I’m a user and installer and curious if it’s on the horizon to have on the main security screen GUI have the ability to show and say “ READY TO ARM” when nothing faulted. And with out having to goto the keypad. Also some thing when a zone is faulted. Would be nice if it says “NOT READY” This would make things faster for users to determine if it’s ready to arm from the main GUI , with out going to keypad. I’m aware you can see if a zone is faulted by looking at the sensor icon but clients always miss that. And constantly are having to wait to see what’s open by the automation sending them to sensors. It’s just a thought and curious and there maybe a reason why this hasn’t been implemented. Any way you guys have worked hard and the results are fantastic. Keep up the great work and lol forward to hearing back. Also recently I have an issues were troubles don’t clear in the app. When it’s cleared in the panel. Thanks again..CK InputVersion: 6.25.2

Junk app junk supportOne star is too high. Honeywell has come up with a failed app and failed local providers. We have been paying for too long for a system that cannot be trusted nor fairly priced. When a typical blip in the support that can not reliably maintained by honey well, it then becomes the home owner to come up with the $125 technician to show up and do God knows what to correct the problem and no one cannot back out of Honeywell support and expect a refund. I’ll know what to do come renew time. Hello reliable support and reliable security. Honeywell should stick with stove top kitchen timers as when the timer fails it can at least be taken back or trash it. OBTW Honeywell cannot even correctly identify my system nickname! I did correct that even without a $125 technician charge. Bottom line save your money and find a healthy pit bull for your home security system..AlpacaairshipVersion: 6.59.3

To the OwnerMy Name is Leon Terrase, I am pleased beyond measure with your alarm company. Alarm Protection Service is the very best of any Alarm Company in this type business. They did the Best job I have ever seen for an alarm Company. They met my expectations 10 time over. I would recommend Alarm Protection Service to anyone whom may ask me. Everyone at Alarm Protection Services have met my expectations 10 times over. I have had other alarm Companies in the passed and not one can match the service and Expertise that I have received. Plus the Gentleman that did the work at my home was second to none. I will recommend Alarm Protection Service to everyone I know because of the professional work that was done in my home. I can honestly say they are the very best. Again the Gentleman’s Name was Richard and he did a super fantastic Job at my home and he Fix everything that was needed to be fixed and Was very professional. Because of his attitude In handling me as a customer, I give Alarm Protection Services The Biggest AAA Service Award ever, they truly are second to none. I had my own business and have been in business for over 35 years. Alarm Protection Services is Truly The Very Best Company I have ever used to do my work and I truly wish there were more Companies that preformed the way they preformed from the start of the job to the finishing of the job. Alarm Protection Services has a right to be very proud and I promise your Clients will be your best salesmen. Thank You very much Alarm Protection Service. Leon Terrase Jr..LJT SonnyVersion: 4.10.3

Usable, not fully user-friendly or accessible.TC 2.0 has a host of helpful features. As a user of Voiceover screen-reader on Apple IOS, however, some of the buttons such as disarming and keypad are not labeled. In addition, I noticed the app shows a progress indicator after signing in, such that I am unable to arm the system from the app. This was not and issue with the previous version, but it seems to be now that I am unable to hear and activate the buttons for keypad, sensors, disarm, keypad. this happens randomly at some particular times. The progress indicator either keeps the app busy or masks the icons from voiceover speaking them also, in the my locations tab, it is somewhat difficult to determine via voice over whether the panel synch or user synch was complete. I thought this would resolve progress indicator, however it did not. other than that, the app is very helpful..RonM7Version: 5.1.2

Marshall Miller, Canton, GaThis app is mostly unresponsive, when I need it to work. Have been stranded and unable to turn off my alarm so I could get in the house. When it does work it takes way too long to turn off or turn on the alarm. It’s likely I will be dropping it and getting a standard remote soon. I do wonder if steel doors could be blocking the signal, but if I stand at the door long enough, it may eventually work. I’m sure what seems like a long time may only be a couple of minutes when it works, but it’s no competition for the remote that worked very well and from up to 50’ and inside my car. Well, I just updated the fix for Dec 18, and it seems to be working much better. I’ll try to use it for a few days and let you know if there’s improvement. Thanks for the update..GM1Version: 4.7.3

Not compatibleThe reason I’m giving the system a two stars is because when I purchase it it was for the ability to view my camera system through my keypad. Now since I have upgraded the camera system it is not compatible to my keypad. Why would Honeywell make a product that’s does not compatible to upgrades based off of the users demand. I am presently waiting on a technician to reply in reference to Ackerman having a unit where I can view my cameras from my office or I might have to weigh my options and go with another security company ATT or somebody that can meet my requirements. I will wait for the feedback from the technician or representative from Ackerman security company and then I will move forward from there!.Peanut+2Version: 6.6.1

A Good App But I Have a SuggestionWe have had very good experiences with this app and our Honeywell system in general. I like the feature that reminds you to arm the system as you travel away from home-but those alerts can come too frequently and can be a pain to listen to at times. One suggestion: it would be nice if the app were able to automatically arm and disarm the house at the same times each night. There are times we can't arm the system as there will be a pet-sitter coming in each day while we are on vacation. I just can't count on folks to understand how to disarm then arm the system when they come and go. If, however, I could set the system to auto-arm itself at midnight and auto-disarm at 6AM (when there is little chance of pet-sitters yet higher chance of break-ins) I would feel more at ease while traveling..Okie79Version: 4.3.3

Ok App - Could be betterThe app is just OK not good. I use it primarily to remotely turn off and on my alarm system. I have two zones. I have been using this app many years and have had my alarm system for over 20 years. I like to use Face ID to sign in. It requires me too often to have to input my password. This usually happens if I’ve used the app and not fully quit it on my phone. When I go to use it again, it will require my password to be typed in instead of using my Face ID. So when I’m leaving my house in my car and set my alarms. it is best once the alarms are set if I quit out of the app not just close it. Then when I return and open the app, more often - not always - it will use my Face ID. Otherwise I have to sit in my driveway and input my password and the wait for the app to communicate with my system. This makes using the app awkward..Arkansas GrandmaVersion: 6.56.1

Need SME features added and some removedIn the app, we need the ability to trigger a panic alarm as if we were at a physical keypad. Fire, police, aux/medical all need to be available in the app. Why? What if someone broke in, my system is disarmed, I lock myself in my room and closet with no keypad. Yeah, we need the ability to trigger panics via the app. TO REMOVE: If a silent alarm is triggered, the app should NOT sound or alert on the phone. That defeats the purpose of it being a SILENT alarm. I accidentally triggered my Silent Holdup Alarm, keypads did nothing, but my phone went off with what the alarm and everything. Defeats the purpose of it being a silent alarm. These are things that should be rectified as soon as possible. There have been many time where I, or someone in my household, have needed to trigger a panic alarm (medical emergency) from our phone and we can’t. It needs fixed..Bass1702Version: 6.14.1

Best security everTop security in my opinion . I need to set it up so when I set alarm that somehow set off an alarm in the yard that be great . Besides me dreaming this is so wonderful to have you can feel safe in the comfort of your own home I can go to sleep at night now because my system will alarm and let me know if anyone’s trying to break in our home . I never could sleep at night for worries of someone coming in on us expecially my little girl she couldn’t sleep at night either we all had nightmares even but now I can rest also if we get sick or have a fire just one touch and emergency help I’s already on the intercom . I truly love this . And so grateful for this .Thank you very much !.Mel Mel and HannahVersion: 6.46.1

Camera clipsClips are poor as the clips are miminual, for example, when a car stops at the house, the clip shows the person at the step, instead of getting out of the car, moving towards the house, nor does the clip show the person walking off the steps, getting into the car and driving off. We had Comcast before and regret leaving Comcast. A company that does not specialize in security is higher ranking than Ackerman, (at the least Comcast clips detailed the events)a quote unquote security company!!! Shame, shame, shame!!! Your rating no stars. In addition, we were charged for camera service for one month and we did not have the camera. And, we did not receive the credit the sale associate stated we would receive ( you know who you are)!!! Ackerman gets a No star rating!!!.56 NormVersion: 5.1.2

Exceptional InstallationI just want to commend Clint on his flawless customer service. During his initial visit, he informed me that my internet speed was not fast enough, contrary to what I was told by the sales rep. He assisted me with the phone call to Spectrum, to request their wi-fi. Clint was very personable, friendly and knowledgeable. He kept me informed of any issues and/or updates as he worked to install my surveillance cameras. After installation, he helped me with installing the TC 2.0 app on my phone. I absolutely loved his final question, “can you see what you need to see?” I replied, “YESSSS!” So far, everything is working perfectly. Even with a few spiders crawling around the cameras. Thanks again Clint and Guardian Alarm!.December 1960Version: 6.44.1

Used to work great. Not anymore.Before the update, this app worked beautifully. Now the app will time out on connection before it completes its arm or disarm request made from the main screen. You have to go to the keypad screen, make sure it is connected, and then attempt to arm or disarm. I had my alarm system checked by a provider technician to verify nothing was wrong with the cell or processor. The technician verified the system was working correctly and verified the app update was causing the problem. Roll it back. Also——I am now getting ADVERTISEMENTS in the form of ALERTS, “motion detected at doorbell” or something similar. One at 10:30PM!!!!! As soon as I can, I’m getting rid of this piece of crap..ShanesbucketVersion: 5.1.2

What a disappointment.Was using the app. All good. Suddenly it stopped working as it had. Example: Remotely checking activity: Used to record when the house alarm was deactivated and by which authorized user, then recorded when alarm reactivated as “Activated Away.” Then it stopped reporting when the alarm was deactivated. Calls to customer support solve nothing. Last call: the tech was to send me a link on how to download an alternate app. That never happened. When I call in to Guardian the help center always asks if the call is about XYZ property which is my neighbor’s address. Nobody at Guardian cares to address that either. You asked for a review? There it is.👎.Allen@ScriptZVersion: 6.24.2

Decent functionality, but it needs workI had my system upgraded a few years back and have been using the TC app for a while now. I use it on my alarm system only. It has two partition which the app now recognizes, which it good, but adding new users does not seem to work anymore. When I add a new user, it says I need to “manually sync users”. I read all of the help, and it says I should have a “sync panel” button, and a “Sync Users” button. I only ever get the “Sync Panel” button. I sync the panel, and the user screen says still says “not sync’ed” and no user gets added. I might have to pull out the instruction book and add new users manually and if you thought the interface on the app was bad, wait until you try the interface on the alarm panel!.Bookem4096Version: 5.9.4

Priority One the One you need!Recently our alarm system stopped working properly, we called central office for help and from the first hello (Leslie), to the service agent on site (Derek), we were blessed. Leslie was kind, patient, relational, and knew her stuff. They were both 100% in their concern to make things right and care for our situation and didn’t quit until full service was back to normal. Actually it was better than before since Derek (also kind, respectful, patient, and relational) assisted us in knowing our unit better and giving us informational aiding materials to use in the future. I highly recommend Priority One!.C NonnaVersion: 6.9.1

Trouble with skybell and window sensorMy skybell has had to be serviced and replaced all within a year and a half. It keeps losing its WiFi connection. The service team at Northstar read the notes on my account and end up hanging up on me and I have to call back and wait a long time to try again to get help. I don’t like that they want to charge me for a technician to come out to fix their malfunctioning equipment which means that I’m paying for service that I’m not receiving. Now my skybell has lost the WiFi connection again which means I must spend my day trying to get back online again. The alarm on my window sensor just went off for no reason so they disconnected something and now that doesn’t work and I’m paying for it. If you go to complain they hang up on you..Babsy314Version: 4.7.2

OkCameras are good quality but the software needs work. Motion sensors pick up every time a cars lights go by, cobwebs and even when the sun goes behind a cloud. I also get an alert when the camera changes from day to night mode. No need to have this alert me. I have 4 cameras and with it alerting me when it turns to day mode and then night mode every day that equals 8 notifications I don’t need. Also need the ability to set some of the motion sensors to only work late at night when no one should be around. I live in a small cul-de-sac. I want to get notified when someone turns around in front of my house between 11pm and 5am but no during the day. Overall good cameras but software needs to do a better job..JDB1876Version: 5.2.2

My front doorbell camera has NEVER worked correctly.My front doorbell camera does not pick up people ringing my doorbell, walking up to my front door, snooping around the front of my house! My doorbell camera has never worked correctly, and I have never missed a payment and paid cash money upfront for all my insulation and security service. I feel that I am getting inferior service, for my monetary fees. I do not feel safe for my family and my four-year-old granddaughter especially ! We live in a high traffic area in the city, that has its problems. I wish someway, somehow, the money that I spent & continue to spend, on this front doorbell camera, would miraculously start working correctly, because any & all of the calls that I’ve made for service have not corrected the problem. My front doorbell camera is a flop!.Rocky from BrooklynVersion: 6.43.1

Get some design helpI have tried to supply feedback to the development team but all of the links to do so seem to be 404 not found. The app itself is ok have been using it for years. The recent update has some issues. Read below I appreciate this app, but some of the interface seems half baked. Is there a UI designer helping this team? Is there a product owner managing the development backlog? Something as simple as the new opt in to marketing button. When you login. As an end user I get it. You want to send me something. But why must you ask me to opt in or opt out. EVERYTIME I use the application? At least 2 times a day you are asking that question to the end user. After login in a few times it will get annoying doesn’t it? I just use the app for the alarm function, and I am paying allot for the subscription service. Please fix that prompt to opt in or out of marketing. If you ask every month or so I get it. But not every single time I log in to turn on or off our alarm. Please add that bug your backlog. It might not be high priority but it is sure high impact.Olie029Version: 6.24.2

No Ability to Schedule ArmingThe app generally functions fine, albeit a little slowly. I’m very disappointed that there is no ability to program a schedule for arming and disarming the alarm. My previous system slowed this easily through the Rogers Home Monitoring app using the same or very similar hardware. I hope this is something that will be added soon..AM2319532Version: 6.11.1

Not a good systemCamera.Bust my backVersion: 6.61.1

Évaluation OmnitronExcellent service très personnalisé. Équipement à la fine pointe. Très satisfait..Gaetan LeVersion: 6.11.5

Boutique Hou-lala!Magnifique Service.YamalaurentVersion: 6.62.2

BofBof.HreitwVersion: 6.57.1

Why do I have to re-enter my password 2x a month?Except for having to regret my password twice a month, the system worked well. When I re-enter my password, I always ensure “remember me” is highlighted..ERF Line RailwayVersion: 6.59.3

Météo ne s’affiche pasPerdu 2h30 en 2 jours a essayer de régler le problème et toujours pas réglé, prochaine étape changer de fournisseur.MD1799Version: 6.59.3

ReviewVery pleased with the app allows me arm or disarm with ease.Scouter AlVersion: 6.59.3

Should be easy and convenient but tends to have glitchesThe app could be much improved. We had dimmable lights installed when we purchased our home and the supplier uses this app to control the lights. I’ve found occasionally that even though we have turned our lights on manually in the home, it does not reflect this on the app (still shows as off). It also falsely shows that if I turn on one set of lights in one specific room, it automatically will say a different pair of lights is also on. This is a glitch we were told was not fixable… Can also be slow to have the lights respond to the app demands. Just wish there was some update they can do to make it the more convenient experience we were hoping for when we installed dimmers..OrmochiVersion: 6.58.1

Keeps signing me outEvery other day keeps signing me out for some reason.John PonyVersion: 6.58.1

Works great except light turn on delayThis App has worked good for my purpose except that most of the time the bulb sign shows the light is on but actually they are not. I have to check through my security camera to confirm. It turn the light on after trying two or three times..Anthony nunooVersion: 6.56.1

TéléphoneTrès difficile de pouvoir parler à la comptabilité.Moilui AussiVersion: 6.56.1

Poor service very poor never respond wrote this years ago. Now I have to reset each day May 23 2025Your refuse to reply to text message if it was not for the folks I deal with I would not recommend Total Connect only because you do not reply aug 12 again worse service ever never a reply not my door Camera is showing tines 6 hours ahead and it is set correctly shameful service..Looking for serviceVersion: 6.56.1

Une merveilleC’est plaisant avoir des preuves à montrer aux coupables!.JolebiVersion: 6.56.1

Mauvais service après venteJe leur dit que ma caméra est à problème et la personne au service dit que c’est m’on internet à maison et mon signal il est égal partout j’ai fait test de connexion et c’est super et il me que c’est ma connexion alors très déçu.Pat karrVersion: 6.55.1

Performance et sécuritéMerci à Desmarais électronique pour le bon service et tous les techniciens qui sont vraiment super et qui ont à cœur le travail bien fait Bonne journée !.Galop 53Version: 6.53.1

Great when it worksWhen the app works it’s great. I find a crashes on loading about 10% of the time though..Big Tim186Version: 6.53.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.64.1

Total Connect 2.0 Negative Reviews

Bad user interface and worse functionalityFrom 2021: still terrible. The same problems with functionality persist two years after my first review. Now even worse. The programmed events do not work. I have programmed a Monday through Friday open/close schedule. Every Wednesday at 1pm the system moves the temperature to the “off” hours temperature so into he winter we get cold and the summer we are burning up and have to go manually adjust the thermostats. Most days the program does. It turn on in the mornings. In the summer not a big deal, the AC catches up fast, but in the winter, my business is cold for two hours if I do not remember to raise the heat from the app while I’m still at home. My contractor that installed the product has been unable to figure out the problem. Totally unacceptable. I am building a second office and have instructed the contractor that we will not be using this product! From 2018: I have used this app for over a year and a half for my business. When controlling the HVAC it won’t accept a change in temp or fan setting on the first try. It has always required a second change before actually updating. The scheduling options are limited and time consuming to edit. The “circ” setting on the compatible wall mount control panel is not available in the programming options. I thought there would be an update to address this but still having the same issues I’ve had since day 1..KensingtonuserVersion: 6.5.2

Extremely not happy customerI have had the alarm system for abt 3 yrs now. The alarm part works fine. The camera they could never get to work.. could not connect to my Wifi for some reason. The first attempt to get a camera was abt a year ago, I believe.. they took the camera back down and took it with them.. due to not being able to connect camera to my WiFi. Mind u, my WiFi works perfectly fine with every other wireless product I have had.. so I thought I’d give it another try and called them back out to try to install another camera before I was to leave for out of state for 10 days.. I’m goin to cut to the chase.. once again they couldn’t connect to WiFi and blamed it on att.. so att gave me new router and said everything looked good and in working order. Tried to get a tech back before leaving for vaca and after 2 hrs on phone and climbing up and down ladder trying things the guy on the phone was having me try, I asked to speak with a supervisor.. They could not get tech there before I was to depart so I argued to let me out of contract so I could go elsewhere and they refused..and needless to say, myhouse was robbed and glass sliding door busted out while I was gone. Would have been nice to have a camera working.. I’m still contemplating taking my police report and suing them for the price to replace door ( which I obviously had to do immediately upon arriving home) and my stolen property.. I definitely would NOT recommend amp or total connect..Dunket123Version: 5.9.4

Good ideaWe have our video doorbell, front door, back door to garage, thermostat and garage door setup on this app. Everything works so so. The app used to show the garage door when it opens and closes and you could open it and close it from anywhere which was nice. Until it stopped working. So my husband reset the garage door thinking maybe it might start working on the app. Well that didn’t work. He called customer support for Safe Streets the company that set up the app for us. The app will not allow for you to change anything. So you have to delete the account, make a new account, set up a new account etc, etc. lots of really hard work that should be easy. Ten it says you can’t have two accounts but you don’t you only have one. Then it tells you only one user per account. Ten it tells you the server is not connecting. There is no technical support for the app. Their server is always down. So the only thing we can do with this TC app is view clips of the people who come to our door after they have left because the doorbell sends the message to the phone five or ten minutes after they left. The app keeps track of the people at the door and when it opens and closes but doesn’t inform you someone is at the door until they have left. I wouldn’t care so much if they actually had someone to help with technical difficulties but they don’t..MoonmaddVersion: 6.56.1

Hire New DevelopersEvery new version of this app is better than the next one. In other words, it just keeps getting worse. Sensor bypassing used to be simple, intuitive, and right on the home screen on iPad. Now you have to go to a separate screen and even after bypassing sensors it is hard to tell if they are actually bypassed. How hard is that to get right? I would recommend working on connectivity issues which have plagued this app from the start rather than “tweaking” the UI which these current developers clearly understand little about. This app should be simple and intuitive to use and with rock solid connectivity. Currently it has neither. I paid hundreds of dollars for the hardware and am wondering if I will have to do that again with a different vendor just to get a decent iPhone / iPad app to control it? Come on Honeywell, hire some decent software developers! Update - this app has become unusable and rarely is able to connect to the panel anymore... Zone Data Error... Cannot Connect To Panel At This Time... This Junk DOES NOT WORK AT ALL ANYMORE!!! PERIOD!!! How hard is this to do Honeywell??? Hire some competent developers and fire the clowns that ruined this rather simple to do app. I am going to have to switch vendors for my security system ... I am paying for this!!!.MjmacinhackVersion: 6.16.1

Great app, but Apple Watch crashes make it 2 starsI use this app on my phone and Apple Watch to arm and disarm my home security system. It works flawlessly on my phone, but the latest version has been very buggy on my watch. The app frequently crashes, times out, or fails to arm the security system. More than 75% of the time I am unable to set the security system from my watch. It used to work flawlessly in previous versions, but after the most recent updates has it started failing more than it works. And this is on a series 3 Apple Watch, the latest hardware. I tried to reach out to customer support to ask about these crashes, but in order to send them an email they require you to opt in to future marketing communications. I guess it’s not that big a deal to click “unsubscribe” once I start getting them, but it’s still pretty scummy that they can’t reply to my email without also making me consent to getting marketing communications at the same time. I hope that this app is fixed for my Apple Watch in future updates. Until then, it’s basically unusable on the watch for me..Ross HolcombeVersion: 4.8.5

The worst Customer Service and Salesman lied.Can you believe that this company is all about collecting checks by any means necessary. The salesman used my wife’s credit she never wanted this company. I told her to trust me. We can get it fixed. They never took it from her name to my name. I was the one that called met the salesman little did I k w that would be the last time I would see this guy. The third party technician the installer was not telling me that this company sucked all he said is they cut me a check for my installs. I should have been more alert and maybe asked more questions. But I hate blaming myself for other people that are currupt. The salesman was there really to close this card scamming. Not realizing it was in my wife’s name. I signed and off he went never to be heard from again. 15 texts with no reply I felt uneasy. But when my equipment wasn’t working I got no love at all. I stopped paying the bill and paid off the loan I took out for the cameras that do t work. Frustrated with out security and I’ve had to call the police twice. So do yourself a favor and stay away from this horrible company..Stowers aka BLoveVersion: 6.38.2

InconveniencedAs a new owner, we got an installation for the security panel which stopped working after two weeks. The guy who previously installed it came back and was very nice about the issue and reinstalled a new panel. About a week later, the events to see previous movement from the doorbell doesn’t work. I called to figure out what was the issue and the lady joked on the phone with me talking about how I need a Ring type camera system which I have no idea what she was talking about. Seriously, unprofessional. She stated that the entire issue seems to be down and that they are working on it, however she wasn’t able to assist me since I wasn’t home. I’m patient enough where I can understand issues, however, this is a security company that clearly has made a horrible first impression especially with not having the system for a month and two complications happening. Not only that, I get a representative on the phone joking about me needing a Ring door bell instead. Super inconvenienced, don’t feel like my house is secure, really want to drop them if I can any other issues within the next week..IlikenewmeVersion: 4.9.3

Terrible functionalityI have used the TotalConnect apps for many years. They have always been slow, buggy and over-priced. I have lived in this house 12 years and have upgraded my security panel FOUR times and still, I switch a Z-Wave+ device off via the app and there’s maybe a 25% chance it will work — despite it working fine at the panel. Try to run one of their smart scenes, which can only be controlled by the app and not the panel, and 95% of the time the API calls to their servers or the calls back to my panel fail. It’s just flat out ridiculous how unreliable this garbage is. For a small fraction of the price of this security system, and for a small fraction of the monthly service fee, I can secure my entire home and integrate high-quality 2k indoor/outdoor security cameras with Wyze. I can automate everything exactly how I want, they don’t nickel and dime me for every little thing, and every single time I try to use it, it works perfectly. I’ve been using it on the second house for over a year and just love it. Soon I will be ripping out my “old” Lynx Lyric panel and replacing it with Wyze. Good bye, Total Connect 2.0!.DigiPayVersion: 6.23.1

SlowResponse time for the app is a bit sluggish. The geofence option for alarm reminder is nice but I frequently find myself 5-7 miles (or ten minutes or so) beyond the limit before it sends a reminder. I guess if I am walking it would be a shorter distance (sarcasm). Update: has been a while since the first review. With the new appearance, I had hoped for better improvement on the geofence. Instead, it seems even less reliable. I would guess the average response time has worsened. I found myself 20-25 minutes outside the fence several times before a response. Once I was more than 20 miles out. Once I didn't receive a response until I reentered and left again. Is this a difficult functionality? Update 2.0. Wow. First time in weeks I suddenly start getting notifications that I left my geofence. Problem is that I left it 45 minutes before and I returned 30 minutes before the notification. So would anyone in the company like to make a comment about how this is being resolved? Because right now, it isn’t giving any advantage to have notifications..TiquinhaVersion: 4.9.3

Not happy with this appI’ve had this app for about 3 years as part of an upgrade to a wireless alarm system. I was told the app would allow me to arm and disarm my alarm in my driveway so I could open and enter the garage door without setting off the alarm. It worked okay off and on, but I haven’t been able to get it to connect to the alarm for several days. The alarm company verified that my system is working fine and they offered to send a technician over to “instruct me on how to use the app” and charge me for doing it. I know how the app should work. I have deleted the app then reinstalled it. Still can’t connect. I rebooted my router and my iPhone. I loaded the app on my iPad. Nothing has helped it connect to my alarm. I just get a message that says “connection timed out” and suggests I check my wifi. My wifi works fine with everything else and I have strong signal everywhere near my house of 15 to 20 Mbps. In the past, the technician blamed Verizon for the problems now they are blaming me. I think its time to find another alarm company that doesn’t use this app..Mollys Mom 2000Version: 6.10.1

Customer support unresponsive; new app doesn’t allow control of sensorsI upgraded to the new version of the TC 2.0 software. After upgrading, I can obtain a list of all the sensors, but I am unable to activate/bypass any of the sensors, if necessary. I contacted customer support through the app and received a Robo message referring me to the FAQ page. Obviously, if the FAQ page and answered my question, I would not have needed to actually contact “customer support“ to try and obtain a resolution. The only option that you have on the app is the FAQ page, or you can send a text through their app. Despite requesting a phone call to resolve it, I have not received one. I did receive, as part of my Robo response, a suggestion to contact my dealer. I made a point of explaining that I would not incur a site visit fee for a problem that obviously emanates from the app, only to be told by the service personnel that it is an app issue that they do not control. Very disappointing. I would note, that the website still works fine, but what is the point in having an app for convenience if you cannot perform the functions that you want/need to perform?.H8DUKEVersion: 6.1.1

Poor connectivity, do t botherI pay extra money with my alarm company every month to have the functionality to use this app-where I can turn on and off my house alarm away from my home. It rarely works. For example, right now… It says connection failure… And tells me a path to follow to modify locations, or some other odd language, that doesn’t make sense, the path it says to follow does not exist. It’s Sunday morning now and it hasn’t worked since yesterday, my alarm company office is not open on the weekends, so i cannot use this app I pay extra money for every month to have until someone can help me figure out what’s wrong with this thing again… When my contract comes up, I will gladly Find another company whoOffers the options I want, and they actually work within the apps I am to use. Don’t use this app, don’t bother, it’s a waste of time, installing, uninstalling, every Hope you could jump through lead to the same outcome…Errors telling you to follow path so they do not exist to resolve the issue.Md4 MTWVersion: 6.39.1

Not amazing.It nice to lock a door or arm/disarm from the phone but the app doesn’t always work. The doorbell camera is the WORST doorbell cam on the market and costs more than the far superior Eufy or ring. That makes no sense coming from a powerhouse like Honeywell but it’s time to get out of the 2000s and into the 20’s Honeywell. A control 4 system from 2006 would work better than this. Don’t waste your money on cameras, I learned the hard way and ended up removing and trying to sell to recoup the cost which was not even worth the time. The cameras are glorified baby cameras… Dont waste your money on those.. The biggest annoyance of this app is in the name. TC 2.0. Ever since I’ve downloaded it EVERY single time I type 20, auto correct changes it to 2.0. The only solution and I’ve done it and it works is to delete the app. Yes, this is an apple problem too but why have the version in the app name. Just call it Total Connect and roll out new versions as they are released..S2buddVersion: 6.14.1

UnimpressedThe system is impressive and it’s fairly user-friendly, but the “ring” style door bell does not notify you if someone is at your door or ringing the door bell. The house doesn’t even ring when the doorbell is pushed. The doorbell is basically just a live feed of the front door. Nowhere in the settings does it specific where you can enable notifications for the doorbell. Although there is a setting to enable push notification (which I have enabled), it still does not notify me when the bell is pushed. Had a lot of trouble with the lock-unlock switch on the app. That has since been resolved and is working fairly well. The lights, which can be switched on and off from the app, take some time to actually communicate with the light sensors, and sometimes the light will show in the “on” stitch’s (ie 15%) but the light not actually be on. There is obviously some thing that need to be resolved with this app, but as of right now, does not really seem worth it to have. Unimpressed with it overall..WWFchampion.!.Version: 6.12.1

HOW TO FIX “OPT IN” LOG IN BUG!!!To disable the annoying and repetitive “Marketing Communications” opt in screen please do the following… 1. Log in 2. Select “My Profile” icon at bottom screen menu 3. Scroll all the way down to “Marketing Communications” and deselect “Opt-in” This should prevent that screen from popping up again. Here’s the review I wrote before I realized this… Currently when you log in you’re forced to see a screen asking you to opt in to “Marketing Communications” EVERY SINGLE TIME. It’s extremely frustrating when get home to open my garage door and then I go into a panic to disarm my system before the alarm goes off. This “opt in” screen has lead to the alarm going off and getting calls from my professional monitoring company for a false alarm. What a waste of resources and time. There is a delay to arm or disarm because my device is sometimes switching between Wi-Fi / cellular data as I’m at the outer range in my driveway. The fact that this has gone on for months leads me to believe if they cannot fix a small bug quickly how long will they really support this app and system before it’s considered obsolete? I doubt I’ll pay to upgrade at that time and I’ll just switch to a whole new self monitoring company and system. It’s a shame because other than this bug and it not being HomeKit compatible, it’s pretty good..Pair a DiceVersion: 6.25.2

Worst App and Security ServiceWorst than the App not working half the time and freezing up when your trying to alarm and disarm the system is that the company that is making us use this crappy outdated technology is forcing us to pay the remaining $1600 plus $1000 equipment removal fee because we unknowingly signed a 5 yrs agreement. I am a small business. I have two years left on my lease and need security services. Just because I wrote a bad Yelp review the owner of the business came to my office to threaten me with a lawsuit and he said he was going to forcefully take my equipment away and charge me for it. Do we live in America? So now I’m dealing with a legal issue and I’m standing up for the good of human kind against other businesses who take pleasure bullying and being hurtful to other businesses. He said “you are nothing to me, I am a nationally running business and do not need you.” Well, at this point I’d rather pay all the fines and an attorney and keep my bad review on Yelp because it is 100% truth..Seewee2Version: 6.20.1

Terrible security systemI have had the police come out numerous times because there is either a glass break error due to a thunderstorm or a sensor is not correct. When I call for help, this company does not send anyone here to help me. The tech calls and leaves a message. I am currently waiting for the police again even though when I was just called by the security rep, I said I was trying to clear the sensors per instructions. I have paid for the use of security, but not had security during my vacation (early May) until now, which is an entire month, because no one will help me. There was a thunderstorm during my early May vacation that said “glass break” although there was no glass break. Jason called and left a message. I was told when I purchased this system, help to me was at no cost and he would come out “anytime”. This is the last straw, I will be cancelling my contract with them tomorrow, if this is possible. If not, I EXPECT someone to come out and fix it!.Help expectedVersion: 6.41.7

Frustrating!!Hello! I’m a homeowner with your Honeywell system, who is very frustrated. Well, I guess I should be thankful that the basic system seems to be stable, and operates normally, but when I try to use the remote features, like the TC2.0 app, it’s got a lot of issues. EVERY time I leave my designated geofence area, it will notify me that I have left my house unarmed, when in fact, I haven’t. Of course, I always have to go into the app and verify, and when I open the app, the first page is ALWAYS green, saying “disarmed”. I must go further, to the keyboard feature, where it always confirms that I have in fact armed the system. Can’t anything I spend tons of money on, just work likening ya supposed to? ( p.s. my security cameras are inaccessible while away from my personal high speed internet at home. They need a tremendous amount of bandwidth, and hardly any place else on earth, other than my home, has what it takes to see my cameras. I should have gotten Simply Safe!!).Tonster01Version: 5.2.2

VERY poor user experienceWe constantly have problems with this app! We expected service from ADT (now Ever on) only to find out we don’t even GET an ADT monitoring app, but instead we are stuck with this app. We frequently cannot connect to the alarm to arm and disarm quickly, only sometimes records and sends notices about arming and disarming, and often times can’t clear an alarm due to its failure to connect with the panel. Even worse, after waiting over half an hour on the phone w ADT attempting to get connected to a support tech from Total Connect, the tech was minimally responsible, difficult to understand, and not not confirmed that communications are non responsive. I wish ADT had their own monitoring app instead of requiring customers to go through a third party who has no financial obligation to the customer to make things work. For something as serious about alarms and security both Total Connect and Ever On really need to up their game..Jeep_RideVersion: 6.41.7

The app is okay, the system is terribleThe app works, and it’s finally showing some ease of use improvements (allowing you to add users here, change camera settings), but it stinks when it comes other uses (an example: sensor alarms—why is it going off when nothing has touched it, is the battery low) When it comes to the system, I will never again put this one in a house. We have more false alarms (always in the middle of the night) than we have ever had with ADT or Xfinity at our previous dwellings. The camera is grainy and can only record in 10 second increments (by time someone walks close enough to the door to possibly identify them, the camera has cut off). The window shatter alarm had to be permanently bypassed because the sensor was installed near the kitchen and shutting a cabinet made the alarm go off. Their motion sensors cannot bypass pets, but this was true of all systems we have tried. The Honeywell keypad looks sleek and nice, but that’s about the extent of our enjoyment of the system..Notforme300Version: 4.6.2

Doesn’t update I. Real-time, has minutes-long lagIt’s especially bad with Lyric thermostats that have been added as additional devices in the app. If I change the temperature anywhere else, whether on the thermostat itself or on Honeywell Home app or HomeKit app, this app will not update the temperature for minutes after. Even if the change is on this app itself, it still lags. I opened this app and canceled a temperature hold, and it said that it was resuming the schedule but it wouldn’t update the temperature to reflect the temperature in the schedule, despite that it did update in Honeywell Home and HomeKit. At least with the security panel you have the option to force sync it, because it lags with the security panel it was primarily designed for also. But it’s supposed to be compatible with Lyric thermostats since they’re part of the same product line but it’s barely compatible and clunky. Crappy app..Asst Village IdiotVersion: 6.11.7

Constant camera problemsThe alarm system is ok except it takes forever to connect with the panel. My problem is the cameras. When first installed I kept getting knocked off wifi. The techs said there was no correlation but when I unplugged the cameras the WiFi was fine. I increased the modem speed which solved that problem. I still don’t get events half the time even though my dog is home and I know there should be events. 10 second views are too short. Night vision doesn’t show and I know my dog is peeing in the den. The techs with the security company can’t contact tech support because of hold time. Very disappointing to say the least. UPDATE Still having the same issues. Customer support wanted me to email them giving details, which I did, but no response to my email. It appears Customer support is no better than their app. Looks like I need a new service!.RoseokVersion: 4.9.3

Slow and iffy controlThe app is frustratingly slow to work with the security system and cameras, with significant lag despite an Orbi mesh system with great coverage and signal strength. It is faster for me to walk through the house to activate/deactivate our security, which is on the other end of the house from where I need to let the dog out at night, so this app doesn’t help me in the middle of the night when I most need it. Access to camera feed is also laggy. The security system and camera hardware are a separate issue, but they were expensive and on the lower tier of available tech (which we did not adequately research at the time, having been sold on these by our home security provider, so mea culpa) when we bought them, and the quality of the app matches the quality of the hardware..Pb, mdVersion: 6.38.2

Lots of bugs.The system has major ground to make up for. The gate sensor does NOT send notifications. The motion activated cameras do NOT send notifications. Its great in theory. But in practice, I got a couple months of good use until the sensors stopped sending notifications. For the past 5 months I have settled for the doorbell and electronic lock being my only source of notifications. I have 1 gate and 2 fence mounted motion sensors that SHOULD notify me before anyone is on my doorstep. They do NOT. Now, there have been several occasions the recorded videos provide proof of people who check my door, walk aimlessly, or stand around and wait for nobody to be looking. At one time, this app was once an end all solution to salespeople trying to “upgrade” your system for their proprietary in-house software. Now it is, a glorified peephole..Ant10499Version: 6.45.1

Worst security company ever!The cameras don’t record when people are clearly walking by. They only work when they want to. I can rarely pull up the camera feed on my phone. I had a visitor from out of town set off my alarm. It sounded for 30mins before I was able to turn it off. No one called me to see if everything was ok. Police did not show up at my door. If it was an intruder I’d probably be dead. I’ve called multiple times and had multiple techs come out and attempted to fix these issues. They’re never resolved. I called to cancel my contract and the woman told me I could cancel for $700!!!! The contract doesn’t mean anything if the services aren’t being provided. I will call once more to cancel this contract. If Safe Streets does not allow me to cancel. I will close my bank account so they’re unable to charge me for services not provide!!.Do not use Safe Streets!Version: 6.32.0

App Has Become Unstable as of November 2024Since November 2024 we have had to add our doorbell camera (First Alert), devices and weather back into the TC2.0 app several times a week. Periodically they all disappear from the app and this happens at random times of the day or night and on WiFi or 5G without warning. It is becoming very annoying. We never had this problem when we had a SkyBell doorbell camera but were told by Honeywell and our security system company that we should drop SkyBell due to compatibility issues with TC2.0. I hope Honeywell can fix the problem with Total Connect very soon. As of January 2026 the same problem has gone from every other time having to add the camera and door locks to about once every fourth time. Better but not acceptable..Lcac012653Version: 6.61.1

App used to work flawlesslyBefore most recent update app work excellent, after update cannot use quick arm keys and always shows unarmed on main app screen have to go into keypad to arm or disarm alarm. Very inconvenient considering it takes a while to get the keypad open. Contacted customer support by email as soon as I noticed this and was told it is a cell signal issue. Funny now that I look more people are having the same issue and yet my signal seems to be fine. Think it is time to fix the errors with this update and put out a new update for the app so everything will work again. Everything is definitely set up properly have had the security system for many years. Just recently this started happening. I had a technician come and check the system and all is fine..Jkirkwood00Version: 5.2.2

Update 6.44.1The newest update to version 6.44.1 has killed the login ability for my iOS device (iPhone 11 Max Pro) where the app now gives a “Invalid username or password” error when attempting to log into the app. Please update and fix this issue ASAP..Mike Oxlong99Version: 6.44.1

I’ll give you 5 stars when you change the app nameApple a glitch where it auto corrects 20 to 2.0 if you have an app with 2.0 in the name. There is no way to get rid of it but to delete the app. The 2.0 auto correct is infuriating as I put 20 in my text 100 times for every time is need to write 2.0. Other then that the app works well just find this frustrating..D1DRVersion: 6.13.1

TcHave to regularly renter my password on the app…it’s a pain Thank you.BijousushiVersion: 6.64.2

Maximum ios de 15.8.8 quoi faire!? Je ne vais pas changer de cell pour utiliser cette app..!Ne fonctionne plus avec mon cell ios qui a un maximum de 15.8.8 quoi faire!? Je ne vais pas changer de cell pour utiliser cette app..!.DjSLAMERVersion: 6.46.1

System Documentation and ServicesAfter installation the pile of documents left to the user are unfriendly. Multi brand names: Total Connect / resideo / Securitas Technologies. Dis-organised communications: appointments not confirmed, text messages are badly formulated, missing reference numbers. Client services does not help the client !.Food CoordinatorVersion: 6.64.1

Connecting and UsingIt doesn’t connect right away or other devices that say it will connect with. Most recently I can get it to connect to 2 of the cameras. I keep needing to relaunch the app. Really slow if it actually does connect. This app would probably work better if it was able to retain my choices and allowing connections.Eh Canadian8642Version: 6.64.1

Refresh with more detailsNeed to update app.Techsmartt⌚️🖥📱💻Version: 6.64.1

ExécrableVraiment ridicule comme entreprise.Cross toiVersion: 6.63.1

GarbageMy Honeywell motherboard is actually what is garbage Have no way to change wifi password. Completely ridiculous and my alarm company charges me to come and change it ! Garbage garbage and if I am unclear , garbage.GarbageyVersion: 6.63.1

IncompréhensiblePas de service j’attend depuis une demi/heure au téléphone ..SolecciaVersion: 6.62.2

Pire application ever !Interface des années 90 et options extrêmement limitées. La compétition est à des années lumières de Total Connect et Garda!.BentoumiVersion: 6.62.2

Frustrated user.App says disarmed when panel is armed, frequently! Seems to be one thing after another with this service. Recommend don’t use! So unreliable! Unbelievable!! The worst I’ve ever used!! Last two days, doesn’t work at all! Finally seeing some improvement.up to your old tricks again, very frustrating!! This is so unreliable!! Changing to this system was a terrible mistake!! Please don’t be fooled as I was!.!!!!$???Version: 6.61.1

Not impressedI won’t say it’s necessarily the app, but the company that servicing my equipment is extremely unreliable, only one person running the show for more than just the city I live in and surrounding areas. That’s not safety..ElizabetJKVersion: 6.61.1

Vision de nuitVision de nuit non existante, malgré que le système m'a été vendu avec celui si. Je viens de faire changer ma caméra et le même problème persiste. Je suis extrêmement déçue..Julie mignotVersion: 6.61.1

Fraude sisteme trafiquer oat la police ne faite pas installer sa ces loader de camera et microFraude sisteme trafiquer par la police ne faite pas installer sa ces loader de camera et micro.Apps de policeVersion: 6.61.1

ScèneAucunement satisfaite , ce déclenche constamment pour rien , un insecte, une feuille qui bouge, la neige qui tombe N’as pas de choix pour juste humain ou animal , tout y passe , je ne vais même plus voir ce qui ce passe , très déçus et insatisfaite , hâte de finir le contrat.Jeep8888Version: 6.61.1

Request FailureEvery single time I try to disarm I get request failure..FourpatchVersion: 6.59.3

Not good appPoor connectivity Slow response No call when issues occur.OutdatedsystemVersion: 6.59.3

App don’t workTotally disappointed recently I can’t arm or disarm the system from my phone. I’ve tried everything to no avail..Kris RamotarVersion: 6.58.1

Problème de détecte avec la porte arrière.Non résolu.Bois des fillionVersion: 6.58.1

Not usefulYou get an alert , but not possible to see live video, always says camera busy ! And most Time not Even a video is available afterwards!!! Useless Camera is not high definition.XcnghhVersion: 6.58.1

Log inCannot log in anymore! Terrible app!.Luckylove1000RRVersion: 6.58.1

SecuretechThey are awful.Designer Bling GirlVersion: 6.57.1

App OutdatedGetting message that current version of app is outdated please update but no update available.ViruUppalVersion: 6.56.1

Camera IssuesCameras are too sensitive to be of any use. Had to turn off all notifications as they are too frequent to be of any value..MMC/YYCVersion: 6.56.1

Très compliqué pour avoir du serviceAucun souci du service.Spabeaute.caVersion: 6.56.1

ScenesNot able to add scenes.HHRK123Version: 6.55.1

Eseewebb camera appThe absolute worst app to work to even look at your cameras. Getting interrupted by adds and it doesn’t even notify you when something happening in your yard. You have to manually go back in time if it lets you! to find out anything. This system and the cameras are garbage I can’t wait to cancel it $80 a month what a waste and they lock you in for 2 years. Don’t do it.$&764:;(Version: 6.54.1

Marcel SimoneauThe technical service is awful Impossible to reach anyone The worst service in the industry.Marcel SimoneauVersion: 6.54.1

Well promisedI was promised that I would exactly everything I had at Telus not even close. I can't use the app for a few things and it is why I am going to see if they will let me go. My person I contact does not contact us. And my problems are not even a concern he says..Pepsqueek1Version: 6.53.1

ApplicationL’application est pas complètement en français.Ma fleuveVersion: 6.53.1

Worst dishonest serviceThis has been by far the worst experience I’ve ever had with any security company. Their customer service is absolutely terrible—dishonest, unresponsive, and completely unhelpful. It takes forever to get anyone on the phone, and when they finally do call back (if at all), they never have real answers. No one seems to know what they’re doing, and the lack of professionalism is astounding. I deeply regret signing a contract with them and cannot wait for it to end. I would never recommend this company to anyone under any circumstances..CSamia11Version: 6.53.1

Can’t even open it!Can’t open it remotely and alarm company can’t help!.Dldb63Version: 6.53.1

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