Runner's World Customer Service

Not sure why there are negative reviews. You can read any Runners World issue you want (I think). I scrolled back a many years and stopped cause it just kept going and going and going. Plenty of running articles... I doubt I’d ever get thru that many, but good to know I have the option. Note: 4 stars instead of 5 cause when in PDF view the bottom is cut off slightly. You can still read it all (especially if you use text view) but it’s just slightly annoying to me it gets cut off in that view.

I love being able to buy certain magazines without subscription but I wish the older issues were less expensive than brand new issues.

I love this platform, I am usually not the type of person to read to much. But Runner’s world really gave me the motivation to read what I love. If you are into running I highly recommend Runners World.

I enjoy the wide range of information provided in your articles…keep it up!

New to Running World! I am new to running, 65 years old and have run two 1/2 marathons. I won my age group for 64-69, with a time, just under, 1 hour 47 minutes. I want to better my time. That is my goal. That is the reason I subscribed to RW.

Great information but bad digital subscription deployment.

Préférée sur iPad.

Crashes daily. Worst app interface ever. And it’s always been like that. Garbage

Good use of multimedia. Well laid out. I would give it 5 strs if I could bookmark and annotate, but that may be an Apple restriction, I am not sure. Competitive price.

Happy to be able to read Runner's World on the iPhone.

J ai cette application depuis un an et je suis toujours satisfaite, les revues mensuels sont notifiés et je n ai connu aucun bogue . Les extra vidéo sont super!

Rodale has done a great job of porting their pubs to ebooks.

Love the magazine in this format, looks better than paper. Have had problems in the past when downloading new issues, but not recently..recommend it

My only gripe is that you can't turn in landscape reading format. Besides that, a great mag to read on the iPad.

Love this magazine on this platform. Love the fact I can tag favorite articles...will never buy in paper form again.

Love this magazine on my iPad

I don't subscribe so I can't really comment regarding the subscription service but the app itself is quite nice. I like the fact that it stays in portrait view so it feels as though your reading a page from an actual magazine.

I love this magazine but I don't really like how long it takes to download...

Reasonable subscription price. Timing was perfect for discontinuing my printed subscription and going digital. Just wish the accounts linked so I wouldn't be bothered with printed renewal notices anymore.

Great app

Unlike some I really like the layout on the iPad , although the information is the same as the print version that's is exactly what I wanted. I also like the hot links that bring me to the web for additional information. Keep up the good work Runners World.

Today is 9 July 2024. I paid for my year subscription to RW+ on 2 July 2024. As of today, my account still says “pending” and I cannot access articles. I’ve also updated my mailing address several times, which is not the same as my billing address, but my account keep defaulting back to my billing address as my mailing address. I have no idea if I’m even going to receive my print subscription. When I try to log in to the RW app, I either get a “login in successful” followed by an immediate prompt to subscribe or I get a “something went wrong” pop-up. I emailed Support and haven’t heard back. This is very frustrating considering I paid for a year and am currently in training so I’d really love to access the material I paid for. It appears this has been an ongoing issue for more than a year according to reviews. It would be nice if Runner’s World would honor their customer agreement and allow us to have access to the products we paid for. If it was the other way around, if the customer acquired a product without paying for it, we’d be committing theft. I don’t know why these companies aren’t held to the same standard as customers.

I have subscribed continuously to RW since 2007 and hav enjoyed improvements in the publication (links within the articles, neat page transitions, the ability to ‘star’ my fav articles, and of course, fabulous running support). I used to look FORWARD to each new issue. In the past 3-4 years I hav been unable to read the mag but didn’t cancel my script until today. I was holding out hope that they would fix the App problems, but I’m done! I’ve deleted and reloaded the app more than thrice, thinking that doing them at different times I might catch an ‘update’ that fixes the App problems. No go, my zines show they are in the cloud but the cover images never populate and calling in did not work. I got the runaround on more than 3 occasions. I am sorry to say goodbye but I am done wasting my money on something I can’t even enjoy. I have 3 years worth of zines that I haven’t been able to even see the covers let alone READ. Goodbye RW.

I have been a subscriber to Runner’s World on and off for many, many years. The past few years, I have subscribed and enjoyed the magazine through iTunes. Since Hearst purchased the magazine, the app has been glitchy. It now freezes and will not open. I uninstalled and reinstalled the app to no avail. I phoned RW and they referred me first to a website, then to Apple. Their support phone line didn’t even try to help. Apple support said that all they could do was confirm my subscription. You can’t really expect Apple support to know the ins and outs of each of millions of apps, so that makes sense. When I told Apple that RW had not helped but had referred me to them, Apple support offered me a refund. So, I received great support from Apple. Kudos to Apple! But, Runner’s World, or more rightly, Hearst, doesn’t seem to give a hoot.

Why has this app not been fixed? Nearly every comment in the last 6 months says the same thing—buggy, slow to respond, and now can’t get the app to work without freezing or even download a copy of the magazine. I wrote the developer a week ago to avoid this public berating, but no response. I really enjoy the magazine and prefer digital content, but if the app doesn’t get fixed, I might revert back to print or just forgo my subscription all together. And yes, this also happens with the Bicycling App. FIX IT!! After all, isn’t that what part of my subscription goes to?!?

I am so sick of this app. No matter how I change the settings, on both the app and my iPad, the app continuously un-downloads the magazines I want stored on my tablet. My iPad can only access the internet via WiFi, so it’s incredibly important to have these downloaded. Moreover, yesterday when I went to use some of the strength-training exercises at the gym, I could not open the app at ALL because it wasn’t connected to WiFi. I could understand this if anyone ever read a magazine on their phone for fun, but no one does that, so it doesn’t make sense that this isn’t optimized for tablet users. The “new” reading format is a serious downgrade from the simple PDF format of before. When it comes to turning something analog into digital, it truly is best to keep it as simple as possible. Take a look at how books are digitalized. Copy that. Keep it simple. Please.

This is one of the worst apps. Each time there is a new issue some type of glitch happens. This time we could not advance pages. The cover came up but can’t turn a page. Something different every time there is a new issue. The only way we have found to fix these issues is to delete the app, download it again from the App Store and hope that fixes the problem. I guess Hearst is fine with a lousy app so long as the political agenda gets published.

This app is powered by a third party company ‘MAZ’. It won’t allow logins 98% of the time. When it does, it kicks out a server error. In looking at the other Hearst magazines that use the MAZ platform, this is a common issue and has been for some time. There doesn’t appear to be an easy way to contact support to resolve this issue. I fear canceling will be my path forward, which is a shame since I love Runner’s World and don’t want a print subscription.

I have a Runner's World membership. Magazine, access to content, etc. Logging into the app with my website credentials was difficult but FINALLY I got in. Entered those credentials repeatedly until it worked. Then, when I got into the app it tried to charge me for items my membership covered, and WERE accessible through the website. The one request I sent to their help-desk resulted in an email directing me to their FAQ's, and the link did not work. Useless app, useless help-desk.

The updated app instructions indicate that there should be a star that you select to download an entire issue to read offline. The stars only appear for individual articles inside of an issue. I shouldn't have to download each article individually. *Update* as of July 14, they've fixed the offline magazine glitch

I paid for a plus subscription and now have to pay again to use the app. Should be free with a subscription. Also sent messages to Maz several times and no response after weeks. I paid $60 per year for plus and have to pay an additional $5per month to use the app despite the subscription indicating RW plus includes print and digital.

I have had this app for a long time and it was fine especially after they fixed the offline issue. However, this past month the app stopped working. I just repaid the $20 subscription but now when I try and open the most recent issue the app always crashes. I have tried restarting my iPad, checking for updates, deleting and redownloading the app but it keeps crashing. That was a waste of $20....

The app has improved since its previous version that was so bad I cancelled my subscription. But it seems like it would be a simple thing to open back up to the page I left off reading. Instead mag is closed and then you have to find your place again.

This app used to work great and I liked the articles—super motivating! However, now there is no article feed on my app and it just gives me the option to download the latest magazine for $5.99. There’s no place where I can log in to my Runner’s world+ subscription. So now I just use the website on my internet app to read the articles and have to log in each time. There’s no point in having the app at all :(

Same issues as everyone on here. App freezes every time I try to download an issue. Haven't been able to download anything in 6+ months, so not sure where my $20/year is going. If you call iTunes directly, they will refund you. Don't bother calling Rodale or anyone at Runner's World. They are completely worthless and not helpful and don't seem to care at all about keeping subscribers.

I’m subscribed- and sign in. I can’t access anything except emails and the first page or 2 of online articles. I’ve tried reaching out to customer service - but it requires an account number, which I don’t have because I haven’t received a magazine yet, which is WHY I’m trying to reach customer service.

This is the biggest scam. I signed up and paid for the premium subscription. I established a password and logged in. Every feature I tried to access was locked and requested a login. I was redirected to a password setting link which did not work. I tried to get help through the service request line but the email will not submit.

Unable to access the locked content. It’s telling me I need to pay again. Logged into my account from a web browser and my RW+ account is good for almost a full year. Emailed MAZ and they only emailed me instructions on how to log in but never addressed the actual issue of blocking paying customers from accessing the content.

Not sure what happened but my app will no longer pull up issues or download for offline reading. The app dies before any download progress is made. I am paying for a subscription I cannot actually use. Please let me know where I can get a refund. My iPad software is up to date and I’ve deleted+reinstalled the app twice. I would not recommend this app or subscription.

This app for both Runners World and Bicycling Magazine used to be good. But for the last six plus months I’ve had issues with pages freezing, magazines not downloading fully. Have written to their app support almost monthly with no response. Not a thing. Apple, are you paying attention, hold these app developers to task regarding quality of apps. Do not subscribe to magazines using this app. Beware!

Despite being a paying customer, the app fails to recognize my subscription and subsequently locks me out of all of the content. I tried quite a few different ways to get it to recognize it, but all attempts failed. The past year of reviews on this topic apparently hasn’t been enough for them to fix it. It literally makes the app unusable, and they don’t appear to be fixing it anytime soon. You’d be better off using your iOS web browser of choice to navigate their content. Runner’s World content is great. Their app is abysmal. 1/5 stars.

I wish I could give the app zero stars. The App doesn't remember my subscription information and locks me out. I have been locked out of my subscription twice this year. Technical support has been slow to respond and their suggestions the second time did not solve the problem. I am still locked out. So I can’t read anything.

Today is a sad day for me, being a Runner’s World reader since the eighties, it’s time to not renew my subscription. I can’t open the magazines even I had paid till tomorrow. This app doesn’t work. I sent emails and I didn’t receive any answer. Sad that Runner’s World had changed so much and don’t pay attention to their loyal customers. Reinaldo Daes.

Every month the login doesn’t work. Customer service takes weeks to sort it and it’s incredibly hard to cancel subscription. The BBB should investigate this company.

I have been a long time subscriber but suddenly all my issues stopped. App says I have an active subscription but can’t find me email, etc. Tried to reset my account but never received the email to do so. Emailed customer service and never got a response. Seriously this is the worst service experience I have encountered.

I have had constant issues with this app crashing while trying to read the magazine. Has been an ongoing problem through multiple updates. I find the only way I can get it to not crash is by switching to the pdf version of the magazine.

I spent 30$ or whatever for full access and I’ve received one magazine. I’ve tried to log in to the app but it says my password or email is wrong which is impossible! I’m a little annoyed because I love Runner’sWorld I’ll see where this goes and update when anything new happens.

I have an Ipad existing subscription but everything disappeared and I also lost all my downloaded previous issues. I tried to upload all again to no avail. Runner’s should have honored the subscriptions that have not expired yet, and THEN change its rules. Unfair and unprofessional.

I have an account but it won’t let me use it in the app. Works fine on the desktop, just not here. Can’t provide feedback on the app since it doesn’t recognize my email, which I used to authorize my digital subscription 🤷🏻‍♂️

I paid a 1 year subscription for this app and it will not let me download or read anything. Crashes when I try to submit an email from settings. This is almost like a theft. I have tried removing the app reinstalling. I have the latest iPad OS. When will you fix this?

I’m an RW subscriber and can only access content via web browser. The app doesn’t recognize my login info and reinstalling the app does not solve the problem.

I liked the content of the magazine, but I can no longer actually see it, as the app does not function properly on my iPad. It won’t download the magazine, and the developer Maz, has not responded to inquiries for help. I’ve canceled my subscription until I can actually read it.

App continues to freeze. This has been going on for a while. Please fix so I can read an article all the way through with out having to restart the app after reading every paragraph.

I signed up for the app, hard copy magazine and other perks. The app continually asks me to activate my subscription and when I follow steps in the FAQ section it doesn’t work. I have repeatedly reached out to the email provided with no response

App won’t load issues; developer won’t respond. Ridiculous. I’ve been waiting a month for response from the developer. App used to work fine but has not displayed issues for 6 months.

The app just freezes and nothing get downloaded. It won’t restore previously downloaded issues either. I have annual subscription that can’t be used so I wouldn’t use this app !

I subscribed to the $1.99 subscription ...and still could not read the articles posted on my Facebook or in the App...(obviously the magazines required the $5.99 subscription...) When I emailed RW about what is included in the $1.99 subscription, there was no reply... Very Disappointed....

I have a 1 year old iPad and this app always seems to blank everything out. I cannot download, I cannot even see the covers. I have tried reloading the app and it doesn’t help. To the point of dropping my subscription.

I can’t download nor read issue any longer. This is the 2nd month this has happened. Hopefully, they fix it soon. Otherwise, it was a waste of a magazine subscription.

App won’t let me activate my subscription. App isn’t built user friendly and barely does anything.

Subscribed to premium via the website. The app will not recognize the subscription. I’m out $40 with a useless app on my phone. Very disappointed

I have been a member for the past 8 months, now you say you haven’t heard of my email and the magazines I have at home, have running time on them. What’s next? Are you guys Not going to send me to rest of my two year issues?!!?

App does not synch my RW account - it continues to ask me to pay (even though I have an active digital account and logged in). Now, it crashes every time I open the app…

Refused to let me sign in. I even went online and changed my password, and it still didn’t work. Would love if this would get fixed.

Why do I need Facebook to have this app? I don’t use Facebook. Got the app and did a subscription yet cannot log in unless I have facebook? Your content better be better than your logic. Already unimpressed.

App keeps crashing or thinking its in airplane mode. IPad and iPhone app the same even when i am on 600MB/s wi-fi. Plus going in to the main magazine selection only has white backgrounds even when the app does connect. Not really user friendly to select which issue you want. Magazine also used to be monthly, but now its closer to bi-monthly. I bought a subscription thinking it was 12 issues, but what i am getting this year is more like 6. They have just come out with issue 5 for the year at the start of September.

I love getting my issue of Runner's World ahead of print subscribers. However, I docked the rating because I am currently unable to restore my purchases and have no magazines on my iPad. I deleted the app and reinstalled the app and I am STILL UNABLE to download my previous issues. I e-mailed iTunes and called Runner's World and they both kept telling me to contact each other and sent me on a wild goose chase! Fix your app!

Awful. I paid for a year subscription but can't get access to the current issue. I have followed all the instructions to restore purchases but the instructions seem to be for an older version of the app. Customer service have yet to get back to me. What a waste of money.

Despite an update, it has to be the worst magazine interface on iPad ever. Navigation is slow and doesn't allow for a tiled view. Navigation within the magazines themselves is also slow and clunky. I had running guides that I had purchased through the app before the big change that are no longer visible. I would give this negative stars if I could. If there is no change in the next month, I will be cancelling my subscription. Why would your company have changed to something that works so poorly that it is almost laughable?

I'm not a fan of the new e-magazine format. I may be old school, but I was very happy when it emulated the print version. I miss "thumbing" through; I actually miss the ad's; and I miss the table of contents with descriptions of the articles.

I'm not sure they could have come up with a worse interface if they tried. The text mode doesn't allow zooming. The review of winter shoes in the December issue would be useful if it had hot links to the individual reviews. PDF view is offered, but has not links from the table of contents, and when you switch from text to PDF it sends you back to the cover page, regardless of where you were in the issue. This will be the last issue I buy until this is fixed. Absolutely terrible.

The changes are horrid! Magazine returns to cover page every time you leave the app, so you have to keep hunting for where you left off. The "text version" which is unattractive is the default....it's just a mess. Don't know how anyone imagines this is an improvement.

I love runners world. But this app takes forever to download, it's slow, inconsistent, and I'm not happy at all. Hoping that things will improve.

The app is aléas bugging.

Why does this show as a "Free" app when there is absolutely nothing free about it. The only thing on the app is Magazine and other purchases.

Cannot download the app?

I like this app, but I wish you could turn to a certain page, rather than having to go page by page. I also which is wasn't just in portrait mode, I prefer landscape for reading.

The App is ok but I REALLY don't like the way the subscription renews (a whole year) and is non cancellable. That is just wrong!

There is a problem downloading thevDecember issues after the recent update.

Too many download issues. May go back to paper version.

The text quality for this magazine on the iPad is really lousy. They need to take advantage of the iPad screen and make it pleasant to read.

No iPad content. But to make matters worse, I cannot download the latest version - keeps coming up as an error. Please sort out these bugs - I have paid my subscription I should be able to access my magazine.

Honestly, the magazine is alright but nothing special. Too bad there isn't any iPad content. At $15 (for the year) it didn't break the bank, but I strongly doubt I'll renew.

Over priced and underweight, nothing more than a scan of the print version, save your dollars buy something made for the iPad.