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Earthmate Customer Service

  1. Earthmate Customer Service
  2. Earthmate App Comments & Reviews (2024)
  3. Earthmate iPhone Images
  4. Earthmate iPad Images

Pair your inReach® satellite communication device with the Earthmate® app to get all the features you need to send and receive text messages, navigate and stay connected during your outdoor adventures. It’s perfect for planning, tracking and sharing your trip anywhere around the globe.


This Garmin application lets you access*:
• Unlimited topographic maps that you can cache on your device and store for offline use, including topographic maps and quad sheets
• Aerial imagery
• Hybrid maps
• Waypoints and route navigation
• Tracking and location sharing
• High-detail GPS trip logging
• Unlimited cloud storage of routes, waypoints and tracks
• Online trip planning
• Control and access all the features of your inReach device from the app: send 2-way custom or preset text and email messages, trigger an SOS from anywhere in the world, track your location and more


By pairing your mobile device (via Bluetooth® technology) with inReach, the Earthmate app turns your mobile device into a true satellite communication, GPS navigation and safety tool. To access the 100% global Iridium® satellite network for live tracking and messaging – including SOS capabilities – from the Earthmate app, an inReach device with active satellite subscription is required.

You can plan your adventures from your account on the Garmin Explore™ website, wirelessly sync them to your smartphone or tablet, and then save all your trip data and maps with unlimited cloud storage.

Learn more about inReach devices and technology at www.garmin.com/inreach.


Continued use of GPS running in the background can dramatically decrease battery life. Don't forget to stop tracking.


*Access varies by model.

Earthmate App Comments & Reviews

Earthmate Positive Reviews

Functional enough for emergencies and redundancyGarmin Explore is a bit clunky sometimes to view and review tracks or other information you might have synced across platforms, but it does serve some purpose and function. It works well enough to use the message system when paired with an InReach. Would love to see smartwatch integration. For example, I often mount the device to my motorcycle to take advantage of the minimal info on it’s screen and give it a good clear view of the sky. I would like to have the option to send an SOS/message via Phone/InReach by a smartwatch app if it were hard to get closer to the motorcycle in an accident to access either my phone, also mounted to the mounted to the motorcycle, or InReach. There are always task specific apps that excel, but Garmin’s range of apps add function to their devices..Version: 2.11.1

Great Nav AppI use this app on my phone for navigating backcountry snowmobiling. I always carry my inreach in my pack for emergency use only. I use Earthmate on my phone for navigating. The downloadable topo maps have saved me many times, and have also helped me find new rideable areas as well. It seems many people have given negative reviews due to the inreach not linking up properly to their phone. I don’t usually ever mess with that. I keep it powered off in my pack. Using it for nav would be clumsy compared to using Earthmate. I save it incase my phone battery runs out or if I need to communicate while out of cell service for some reason. My only complaint about it would be that it only saves a certain amount of tracks. I’m not sure if it’s time or total mileage, but after a while old tracks will disappear. That said it stand by my five star rating, just for the fact of how many times it has helped me either get out of trouble or find new areas to get into more trouble. (Haha).Version: 2.9.1

Needs to check for messages more frequentlyI have loved the Garmin inReach. My work is primarily out of cell service and so I use it to keep in touch with work and my wife. The only thing that I want improved is the frequency that it checks for messages without having to manually check for them. My suggestion would be to either have it check every five minutes or allow the user to set a timer in the app or on the device to send out a manual check for messages at specified intervals. I would love to be able to set my inReach up to check for messages every 5 minutes or while hunting set it up to check every 30 minutes. Long story short I think it would be a huge improvement to allow the user to specify the frequency of how often it checks for new messages..Version: 2.8.2

No ability to send Preset messages from appI have an InReach Mini device. I don’t understand why I cannot send a Preset message (not a Quick message which counts against text message allotment). It seems like a basic feature they have intentionally omitted. I often keep my InReach strapped to my backpack for a clear view of the sky and so it is not easy to reach. Luckily I have a Garmin Fenix 5x watch which I connect to the InReach and can send Preset messages via the watch. Hopefully Garmin doesn’t read this and take away my ability to do that!.Version: 2.7.2

Nice redesignNew Dark mode seems half done. Can’t see text white on white when I type. Hopefully they do a proper dark mode. Still the easiest way to stay in touch. I have been using the inreach with an external antenna attached. Near real-time texting. Amazing and great to stay in touch while in the middle of the gulf of Alaska. Really liking the new look on the iPhone X. By far the easiest way to stay in touch when there is no cell phone service. It would be great to have a dark theme as well. I love the InReach and the ability to easily stay in touch with my family while away from home. One thing I wish the app did is remember when I edit which icons are accessible. It always seems to rest to the default layout. Please fix. It’s annoying to have to rearrange every time I open the app. I believe it happens when my phone looses Bluetooth connection..Version: 2.8.4

Less expensive than sat phone👍I will mainly use the garmin mini for sat messeges and the sos ability. the gaia app along with latest ipad and iphones that have built in gps and works off line after you first down load maps. works awsom . sometimes i use google map first do to its better satilite maps and get corodinants from it and transfer them to gaia app . gaia app works on smart phones and pc. I love it.Version: 2.6.3

InReach ExplorerWe love our InReach Explorer we live off grid and have used it for a few years now to communicate with friends and family. It also gives our family a way to see where we are and know that we are okay, especially in the winter when we don’t go to town. It took a little getting used but not a big deal.Version: 2.8.3

Works great!!The earthmate app & in reach worked great. I used it with in on reach on a 6 day rafting trip on the middle fork of the salmon river; deep canyon walls, zero cell service for the entire trip. The only thing that I couldn’t get to work was an alert on my iPhone 13 but the inreach alerts user when a new message is available..Version: 2.11

I love itI use Earthmate almost ten months out of the year, out in the middle of the pacific. I love how easy it is to use with my iPad and iPhone for texting family back home from my Garmin Explorer+. It’s so easy to stay in contact with my loved ones now. Only wish it was easier to sync contacts. Other than that, I love it..Version: 2.7.2

NOAA CHARTS!I would have been 100% onboard with getting the mini2, HOWEVER! The removal of NOAA charts was a deal breaker for me. And TBH think I like the older digital compass. I’ll live with the shorter battery, it’s already good enough. If Garmin wants me to go to the mini 2 it should haven’t taken features away from the mini2.Version: 2.11

BasicI’m struggling to not write a nasty review now as I’m presently annoyed. It’s a pretty basic app for the price you pay to get an inreach. The fact that I can’t remove track points is very frustrating. The one time you accidentally drive home while still tracking and that line will be one your map forever unless you delete the ENTIRE trip. Really upsetting..Version: 2.8.6

Strong but not perfect.This concept is amazing. There are still some functionality issues and it’s not as intuitive as it could be but it is by far the best way to communicate while you’re off the grid. I would give this 4 stars but the updates are behind. For example, the app doesn’t support the dark appearance iOS.Version: 2.8.4

Needs a few more things..Overall, I am very pleased with the app paired with my inreach mini via Bluetooth, but would like to see the following additions: 1. Apple Watch notifications 2. Apple Watch app with Watch complication 3. Some kind of “push” notification on the phone when a message is sent/received. Push notifications may not be possible without cellular signal, but an app notification should be possible, along with a sound/vibrate alert? 4. Ability to import your own pdf map with coordinates, such as the national forest service “MVUM” maps. These additions would make the app 5-Star for me!.Version: 2.7.0

Excellent App - Read description & instructionsApp without the related inReach device is very good with internet access. When used with the inReach device, the app is fantastic, very helpful for navigation PLUS ability to text with contacts..Version: 2.6

Excellent app if you have the Satellite TrackerThis app is amazing for outdoor adventure. It connects to your Delorme/Garmin satellite tracker via Bluetooth and let’s you use your phone screen instead of the tracker itself. I’ve taken this on many adventures and it’s the perfect compliment to the satellite tracker..Version: 2.6.1

Needs ability to send preset messages with this appI cannot find a way to send preset messages (one of the 3 messages I can send as much as I want for free). I see quick text, but that is just a normal text messages that counts against the number I have per month... I don’t need that with full smartphone keyboard. Please fix..Version: 2.8.2

It’s Useful For Managing Your DeviceI have an InTeach Mini and the app is useful in controlling the device and sending messages. As a map navigation app, I find All Trails or Avenza to be much better for that than this app. Just a heads up, I had to reboot my iPhone 11 to make the app fully functional..Version: 2.9.0

Problems with textIn the beginning of using I had no problems, but after a little while I am having Issues with texting, I can’t see what I write on message but I can send later no problem. I tried to reinstall app but still have that problem.Version: 2.8.4

Can’t edit presetsThis app has basic functionality but I agree it needs updating. For example, it should have functionality to update the 3 preset messages without having to go to the website..Version: 2.10

Offline MapsSuggestion: make it easier to see which maps you already downloaded for offline use..Version: 2.9.1

Needs a watch appThis would be even better if I could could text from my Apple Watch when I leave my phone behind..Version: 2.11

PositionI can’t send the position when I send a message with the app. But if I use the Inreach itself I can..Version: 2.10

Please make this CarPlay compatibleThis app works well, would be 5 star with CarPlay support. The ability to have offline maps is a huge+, without car play this app is 3 star..Version: 2.10

Preset message a huge missing functionDefinitely could use some refinement but can’t understand how preset messages aren’t possible via the app?.Version: 2.8.6

Good, but needs moreDecent app that works ok. Lacks some additional functionality that would make it five stars. Adding compatibility with Apple Watch would be massive. This would allow control without having g to remove the garmin or phone from a pocket. It would be also able to provide fitness tracking (heart rate, etc). Having a map on the watch for route finding would be fantastic..Version: 2.8.6

Map issueI am currently unable to view the map, the app is up to date.Version: 2.8.6

Sélection de carte typographiqueLe seul point négatif que je peux voir pour ce produit est la pauvreté d'information des cartes topographiques. S'il était possible de pouvoir implémenter des cartes de notre choix dans l'application cellulaire Earthmate, le GPS inreach deviendrait redoutable contre les compétiteurs!.Version: 2.6.3

Glitch in dark modeWhen the iphone is in dark mode note able to see the text I write in message. Needed to remove from dark mode to see what I write.Version: 2.8.4

Pretty good - one glitchI just got an inReach mini and am getting used to it. So far I like the app but I found one glitch. When I go to download by region, there is no NEXT button. In fact, there is one, but it is invisible in the top right corner. Other than that I am pretty happy with it..Version: 2.8.2

Almost perfect backcountry mapping appI used this on a road trip through Western Canada and in the Northern Yukon this summer and with a few exceptions in remote areas, the downloadable maps are sufficient. It works well with the Garmin Explorer+. Sometimes the Bluetooth connection dropped and required a restart of the iPad or switching BT on and off. Best feature I found is the messaging. Sending 160 character messages from the remotest places are great. Also the weather forecasts. I wished there would be a support page for the app for suggestions. I'd like to see a thin cross marker on mapping page center, for more accurate waypoint marking. I'd like to see movable waypoint markers too. The Open Street Maps are okay, but often not detailed enough in remote areas, or even accurate. For Canada I'd like to be able to download the Toporama maps. Also please add a distance measuring option that can measure finger movement along a planned trail or road section. Other than that, a very good mapping and navigation app..Version: 2.6

Less functionality with v2.0V2.0 of this app can no longer post messages to Facebook..Version: 2.0

Great ProductI've been using this app with the inReach SE. Works very well. It would be nice to see the web setup and account maintenance integrated into the app so everything is in one place and sync automatically. I can only get the device to pair to one device at a time and your have to tell the device to forget the previous pair to pair with a new device. The SMS is what I bought this for and it works well..Version: 2.5.1

Works fine, features requestedThe Bluetooth sync is awesome. Most features work fine. Wishlist: 1- Hide old tracks in app (like on the device)! Like past 24 h, etc. 2- Bug: The account always logs out in the latest version of the app. Was not doing that before. 3- Can't figure out how to switch between map types!!! Same problem on the device. More info in the doc and better interface needed..Version: 2.5.1

Must have for InreachEarthmate for iPhone has worked very well overall. Have used it over 5 days off road motorcycling with no cell service and still communicated with home texting up to 30 times a day. Won't be without my Inreach or earthmate. As far as I'm concerned the only way to go..Version: 2.1

Maps have little detail beyond contoursFunctionally, the app seems to work fine with my Inreach. Maps however are practically devoid of information beyond the contours. Ideally all zoom ranges should be plastered with known and common names of mountains, streams, roads, things. That's how us humans relate to a place. Earthmate maps make me feel a bit lost. Especially as forest/ barren shading is also wildly off..Version: 1.7.2

Awesome!!We used the Earthmate app for 4 months while traveling through 37 countries on our trip to and from Mongolia, crossing deserts and mountain ranges. Thanks to Earthmate and the InReach Explorer device we managed to successfully locate some of the most remotes and amazing areas we were headed to (not findable on regular maps), keep track of our progress and route, as well as keep in touch with our family and friends. The app allows you to send direct messages , and update you social media from anywhere in the world. I highly recommend the Earthmate app to anyone!! Definitely will us it again in a future expedition! Corinne- team Offtrax.Version: 1.8

35 countries thank you EarhtmateSo nice to keep our 1000’s of followers aware of where we were as we crossed 35 countries as we did the Mongolian charity rally from London England to UB Mongolia. www.OffTrax.ca Texting to family and friends in the middle of nowhere in a Stan country , PRICELESS.Version: 1.8

Easy to Use w/ tons of informationSuper easy to connect to InReach device thru Earthmate. Downloadable maps for everywhere, including the middle of nowhere Mongolia. Really appreciated knowing how much further a destination was when there was no road signage. Elevation indicator was cool, especially travelling in the mountains and below sea level. Its GPS in an app!.Version: 1.8

InReachCanadaThis app worked great with iPhone 4 & 5 models. Easily access all your contacts on your phone from Earthmate software. Map program is not suitable for mountain navigation but provides usefull place names and route tracking options..Version: 1.4

Communiquer par satellite à peu de fraisCette application rend votre Delorme vraiment intéressant, permettant d'envoyer et de recevoir des mails en mer très facilement (ça vous donnes un clavier). Permet de contrôler toutes les fonctions du Delorme et ajoute des possibilités comme de décider du laps de temps entre les points transmis pour économiser les batteries..Version: 1.4

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Earthmate iPhone Images
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Earthmate iPad Images
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