AI Video - AI Video Generator Customer Service

I have had an absolute ball animating pictures on just the tank crew option where you bring a photo to life. Not one of the dancing ones. Not my style personally. I would love to see more of the bring your photo to life options available like the example of the four guys sitting on that tank. I have brought to life photos of people long gone and photos from when I was young. I absolutely love this. The only thing I'm not crazy about is I think it's a little pricey and you either have goofy options or the option like the tank example. I'd really like to see more serious options available like the tank crew.

Here’s a stronger version based on what you actually experienced: I do not recommend this AI video creator app. I purchased the app and tried multiple videos, multiple times, and it never successfully processed a single one. It would start processing, but the videos never completed. I tested different videos and different attempts, with the same result. The app also gives you 600 credits when you sign up, which makes it seem like you have full access to create and test videos. In my experience, that was misleading because I was unable to get the app to produce any usable results. Save your money. Based on my experience, this app did not work as advertised, and I would not recommend it to anyone looking for a reliable AI video creation tool. That’s a fair review because it focuses on exactly what happened to you: you paid for it, tried multiple videos, the processing never completed, and you didn’t receive usable results.

This app is so cute, fun and easy to use. I feel it’s a little expensive to pay the subscription fee and then have to pay extra for coins. I made two videos and I think I have enough to make one more with just purchasing the subscription. I’ll keep using it and would recommend to others. ⭐️⭐️⭐️⭐️⭐️

I’ve made several videos and they turned out pretty good. The faces didn’t completely keep the likeness but it’s close. The application seems a bit glitching at times. Ended up wasting credits because it didn’t show the video or it had been completed. I noticed other areas there were problems and had to restart the application. However it is fun to use that’s for sure and does a pretty good job!

I like how it follows directions and is quick to respond. Thanks for creating this fun app. I wish the videos could be longer, but I’ll figure it out and see what I can create. Anyways I give your app a 5-star *****!

I see AI is officially taking over so I decided to try this out and I put my best friend in a furry friend video and it turned out hilarious 🤣 I recommend this for everyone because this is the way of the world now get with it or get left behind 💯

I am throughly enjoying this app! It has been making me laugh everyday since I got it a couple of weeks ago! You HAVE to try one!!!!! At least TRY it. If you dont laugh just let me know

Loved having fun using templates to create cute dance videos from pictures I’ve taken. Wish there were more options available but hopefully they’ll come.

Super fun way to play with photos of your loved ones. I especially enjoy going back in time and updating photos of my kids, turning them into videos of current dances😆

If you have the money to just keep paying to create videos it's great but that's the thing you have to keep paying the free isn't anything. So I give it 4 stars, while it's fun and helpful the cost is a bit much in the world we live in today.

After several attempts at making a video I was finally able to make one. And it was because of the outstanding support of the staff at AI. I do not know what they did but it worked and I am enjoying the App immensely.

It would be cool if it looked more real every time I do one of myself, I look like a less attractive version of me. I’m blessed with the most beautiful looks on this planet. It would be great if this AI app can embrace what God gave me.

The amount of time it takes to make videos is good. Facial structures sometimes doesn’t match the uploaded picture and can use improvement, when turning pictures into life.

I have taken old photos and turned them into videos. It has done a good job keeping the person true to the picture.

Excellent AI video generator! All that needs a corner in the app is photo-prompt-to video, or maybe I just don’t know how to yet. I reached the prompt to video section and it’s hilarious! Good job and keep developing!!!

It says hit continue to start trial but at beginning it says 7 day trial enabled. There is no place to hit continue when it goes to that screen! So I can’t try it even though in beginning it says enabled.

So far, I have been pretty happy with this app. I am a Digital Creator, and this has been very beneficial for my projects. Generates very well. I do enjoy the fact that the coins regenerate. Highly recommend.

Great app

This is such a creative tool to help edit or even help promote sell advertise anything with you’re creativity and imagination

Great app to have fun

I am quite impressed at how realistic the videos are. It doesn’t distort the images that are uploaded.

Bravo

Out and bad

This site is very fun and user friendly

Honestly this app has brought so much joy to me and my friends it’s so on point.

Simple à utiliser

I like it

C

Excellent Dancing

S

I think it’s an amazing app. Definitely worth a try.

👍🏽👍🏽👍🏽👍🏽👍🏽

I love it

Good

Amazing app, easy to use

10/10

It got me in by saying I could have a week free trial. Then when I signed up they said it would be $5 for the trial. I agreed. I found out then that it cost coins to make videos as well as the subscription. I started with some coins so I made my first video, and it took all day for the “5 mins” the timer stated to finish the video. There was no way to get a sneak preview to make sure everything looked ok before buying it. You just add a picture and pay for it. When I checked it the next day it was done it didn’t look right at all. I did one with my dog, and she was super squished & had weird hands. Very disappointed… Next I tried to do one of my husband after a half hour I checked to see if the “5 mins” had finished, and it gave me an error. The video was never made, but I still lost the coins. Definitely a waste of money!

Absolutely will not be downloading this ever again because what do you mean I only get a certain amount of coins and then I have to add more. literally when it’s free and you’re stealing it from our photos and from peoples art it’s actually crazy and you guys need to stop right now because everyone’s catching on. No one thinks it’s cool. I downloaded it because I thought that maybe you guys could have your but you obviously don’t and it’s horrible for the people who are actually interested in what AI can accomplish. You guys are just destroying it and then trying to profit by making people pay $1 million 1199 for like nothing for no coins for like what three videos get your stuff together…. Shame shame shame

I paid for a 7 day trail. You cannot try the app without paying for a 7 day trail. I got 1500 coins which will let you create 2 videos. I created a pet dance video. They turned my female pet into a male for one. Also, the 10 second video was extremely disappointing. Not at all as advertised. I tried to create the other pet video and I got a still of a random person’s legs. Can’t try to see if they get it right without paying for more coins. I reported the “video” but apparently you won’t get coins back even though they completely screwed it up. The videos in the ads are 100% better than what you can create. Wish I had never seen this ad.

I recently signed up for the seven-day free trial of the app, hoping to explore its features before committing to a paid subscription. However, I was disappointed to find that the trial experience is severely limited. While the idea of a free trial is to provide full access to the app, I quickly discovered that I could only upload two videos. After that, I was prompted to purchase additional coins to continue using the app during my trial period. This feels counterintuitive—how can I get a true sense of the app if my usage is restricted? To make matters worse, I was informed that I would have to wait an astonishing 167 hours for my coins to refill, which is not only frustrating but also a significant barrier to exploring the app effectively. In short, if you’re considering this app, be wary of the limitations imposed during the free trial. It feels more like a gimmick than a genuine opportunity to evaluate the service. I definitely wouldn’t recommend it based on my experience.

I paid for the trial and made a video no problem. Then I went to make a second video. It charged me the 600 coins, I went about my business as I waited for the video to generate. I went into the basement of my building during that time and sometimes service is spotty. I must have lost service because when I opened up the app again to get my video, it said an error had occurred and to try again later. I figure no big deal and go back to try again. But my 600 coins were still gone. I tried everything to try and get them back, nothing worked. So I reached out to their support team. After days and days they tell me when there is a technical issue coins are refunded automatically when videos fail to generate. Really? Because I’m reporting that that didn’t happen. Hence the technical issue. But I’m out of luck as far as customer “support” is concerned. So the app took my money, didn’t work properly, and then doesn’t care. SCAM

I’ve had a lot of fun using this AI video creator—it’s intuitive, creative, and surprisingly powerful for quick ideas and content. It really sparks inspiration and makes the process enjoyable. That said, the token-based limits on paid plans feel pretty discouraging. If I’m already subscribing, I’d expect a more open experience rather than constantly watching usage. Unlimited access (or at least a much higher cap) would make this a no-brainer. Great tool overall, just held back by its usage model.

I was pretty disappointed with this AI video app. I only got enough credits to make two videos before running out, which felt like very poor value for the price. To make matters worse, one of the videos didn't even work correctly—my son was dancing and the AI distorted the scene so badly that he appeared to be moving into our table behind him. For the cost, I expected much better quality and more opportunities to create videos. Based on my experience, I don't recommend this app.

In an attempt to cancel my subscription, I went through the Apple App and received confirmation my subscription was cancelled. For 2 months I was incorrectly charged after this cancellation notice. They credited the last charge but are stating I did not cancel the auto renewal. I cannot find where it states this cannot be done through Apple and must be done by setting up an online account. I’ve shown repeated proof of the cancellation to them. It’s in the hands of the credit card company now as I’ve made several good faith efforts for full resolution.

I’ve signed up for a one week of a service, for $4.99, I believe, just want to give it a try. Could only create 3 videos and none of them appeared to look like me, pretty worthless! I’ve send a message on their instagram page, received an automated response right away to contact them by email. I wrote an email, too, but only received a general reply with no help whatsoever, something like, sorry for what have happened, but not much they can do, like can’t offer a refund, anything! To me, personally, this app is a pure scam, with a zero customer service!

The app is cool. Did an AMAZING job with the two pics I uploaded. My biggest complaint is when I signed up for the 1 week discounted trial where you’re supposed to get ‘all access’, you don’t really. It costs coins to create. There’s no balance visible when I went to create mine, but apparently I could only create two then my balance was 400 credits (the ones I did were 600 each). The only way to create any more was if I paid more money. So much for ‘unlimited first week trial’

So 5 dollars for a week free trial, not bad. Until you try to generate a second video and you have buy MORE credits. And then the fact that after your “trial” runs out, you’ll be paying 15 bucks PER WEEK, and then still have to buy credits. It does do a great job rendering and the quality is really good but I’m not dropping 120 bucks a months to make my cat dance…just not happening. I already cancelled my subscription renewal.

I downloaded the app to see HOW IT WORKS. But here’s the thing - you can’t. Any simple video you try - you have to pay. But hey, there’s a free trial, just double click the side button! Oh wait..it’s NOT free. It’s $5. For a week. To try this. How do I know I WANT this app if I can’t see if it’ll even LOOK GOOD for what I want it for? The app is super confusing too, it looks simple to navigate but I can’t even find how many credits I have or whatever to try the cheapest thing. I guess zero? No way of finding out! Smh.

This is a scam. I paid for a weekly TRIAL subscription, expecting to be able to create videos during that time. However, when I actually tried to generate a video, the app asked me to pay an additional ~$15. What kind of scam is this? If I’m already paying for a weekly subscription, basic features like video creation should be included—not locked behind extra charges. This is misleading and unacceptable. I expect a full refund for this deceptive experience.

Takes a long time to create. If you leave the app to go somewhere else, it says you’re not connected to the internet and have to retry. So you have to leave the app on and stare at it. No free trial so I paid my $4.99 a week. Made 2 videos. Kinda funny. BUT you use up your”coins” and can’t make any more for a week unless you pay more. What a ripoff. You must make your money selling the one week trials. I’m sure not many people continue.

I should have taken a screen shot when I signed up, it said “unlimited” only to find out it’s all token based. So $5 got me 1,000 tokens. A video costs 600. So you have 400 leftover useless tokens. The tokens generate weekly. So paying $15/WEEK for an AI shirt clip is not going to cut it. Only giving 2 stars because the 1 $5 video it generated was pretty solid. Very misleading, don’t see the value, pricey for what it is.

I downloaded to try out. After download it gives you coins to try out and create your videos. Well I keep getting an error “something went wrong try again later” but it still ate my coins. I bought more for $15 not to wait because I was only able to one video made, and it ate the 400 I had left and 200 more from my recent purchase with no video created because of the same error! I’m done.

UPDATE: tried to submit claim twice. Apple denied it twice. They see that I canceled the free trial the same day I started it and yet they won’t give me the money back. Be careful with this app. It’s tricky. I downloaded the app and saw they had a free trial. I subscribed for that reason and made a video. It was janky. I immediately canceled the free trial and woke up yesterday to become being charged for it! I already tried to dispute th charge with apple and they denied it! I am fighting that denial. Don't fall for this scam!

I get you have to pay for quality ai generation but the ads generation wasn’t great. Then when I entered the app it said 7 day free trial enabled and I thought great I can see if it’s worth spending the money. When I went to generate a dragon attacking a castle it asked me to purchase a 7 day cheaper package before increasing the cost to $14 dollars a week. Deleted the app without ever seeing what it could do because of the lying.

Honestly, the videos aren’t that great. Also, when the app fails to generate content it doesn’t refund the coins that were used. Think of a vending machine that took your dollar but never gave you that bag of chips 😅 I tried emailing their support team when this happened, but they didn’t seem to care or do any due diligence and stopped responding until I mentioned I’d have to report as fraud 🤷‍♀️ So, here we are.

So you advertise free 7 day trial. Then it says 4.99 week for the trial. Then charges you to make videos. You get 1500 coins one good video costs 1200 coins you get a refill after 136 hours lol greedy. Why not just either charge for creating or a subscription. Cancelled subscription you could make money off this but you’re too greedy!!! And don’t come at me all polite saying sorry you know what you’re doing. And I don’t lie.

The videos were great, but it took longer than the 4m it said it would take to produce and my app is currently stuck on creating a video. I’ve tried logging out of it but it just continues to state creating; the last request. How can I stop it and choose something else?

AI selects random background, clothing and etc. Issues with processing of my images on some themes. Gives frequent warning: Video can’t be processed. Great for someone who is new in creating content but not useful for making realistic content. Hopefully this app will be improved in the future. So far, I had to cancel my subscription after 2 hours

$4.99 for a FREE TRIAL?? Then you can only make 2 videos. Then you have to wait 166 Hours ( almost a full week) to get more coins at which point they are charging you $15 week to make 2 more videos. Or you can buy coins to make videos. You can make 3 videos for $20. The quality isn’t great either you can zoom in and see the faces don’t match. I could never recommend this!! Look elsewhere!!

The one video I was able to make was fun and cool.. but after that video I have not been able to make any more. I tried a second video and it has been loading for over a week now. It won’t let me make more than one video at time. So I was only able to enjoy one video only. I waisted my money unfortunately.

Well you pay monthly and then when your credits run out you pay more. Have never seen another app charge like this. Seems like lots of tools but I’m not going to endlessly pump money in to finish a project. AI is cool for the videos but too costly to use. Will wait a year and there should be alot more cheaper apps doing the same ting. Rendering takes much longer than their timer shows as well.

Thank you four tries to make a video and after try, the video was make completely wrong

I used ChatGPT to give the details of a 5 second video. Uploaded those details to AI Video and got something different. Kept adding things to the description to eliminate the unwanted aspects that they were adding to the video. Then I used their "enhanced" feature to give even more details. The final result after 5 attempts wasn't even in the ballpark of what I wanted.

I don’t recommend this app. It requires payment before users can fully test its features, which makes it difficult to evaluate whether it’s worth purchasing. In my experience, there was no option to create a sample video or try the service before subscribing. I believe a free trial or limited test feature would help users make a more informed decision before spending money.

I mean the app is pretty good but at least what happened to me is that when the video was getting ready to download for some reason an error occurred and I didn’t get the video and I lost the coins too and well that ain’t fair it happend two times so I just got 1 video out of 3

2 stars for creating sort of my prompt. All the videos only last 5 seconds long. The details you put into the prompt are totally left out, and I couldn’t figure out how to bring my picture to life. There were no options for that. App has potential. But not at all what I was wanting.

It is lame that they charge both a weekly subscription and a per use coin charge. I didn’t realize it was a weekly subscription and I don’t have anything to show for it because you can’t bank points/coins. So you get a whole lot of nothing for the money. 2 weeks of paying them down the toilet. I’m sure any other app I’d better!

Unfortunately, I have to write this app zero stars/one star due to the fact that there is zero functionality without paying or signing up for a trial. Unlike most apps that at least let you try it to see if you would like to pay. I thought that was against Apple‘s terms, but I’ll have to check into that when I have time.

After 3 attempts to get what I was asking for I was out of tokens.. what’s the point if the app keeps using tokens without making something usable. 🤷‍♀️it’s not very good at voice to text prompts . Asked for a woman holding a jewelry box just got a woman”.. if they refunded tokens when it’s unusable I’d keep it.

Paid the 7 bucks for a week Videos were awful Cancelled an hour later I guess thats how this stays afloat

Bad app only grab your money and give poor results.

Waste. Don’t install this app it doesn’t provide any free features. Everything is paid. You can’t even use 1 feature atleast totally waste

I want my pics have movement but, theres no option

I literally signed up for the free 7 day trial and the same day, i cancelled my subscription. i woke up today and got a charge of $7.90 and i wont get a refund?? free trials shouldn’t have to require you to add your card info unless you want to continue using the app. this is ridiculous, i want my refund back.

Never buy i got scam 8$ for Nothing. Does not do voice over and is a scam trust me do no buy it

I am not even able to use it!!! I wrote a small story and it kept telling me for money!!! SUCH A SCAM

It doesn’t work

Scam

They said 7 days free trial and they charged me…scammers!

Unable to upload videos, contradicting their own advertising the service is a scam, not providing the service they advertise.

Don’t try it

Not only do you have to pay for a subscription, you also have to pay for in app currency to make videos.

You have to pay before you can even use anything. Not a free app

Dont fall into it so quick it literally says that its free for the first 7 days but actually its $6.99 for whatever reason 😡

Dont get tricked into buying a week, u only get 1500 coins and then its so expensive to buy more, also one veo vid costs 2000 coins so

Didn’t even opened an app and it’s already asking for review also you can only use it with subscription, no free trial

Info qui porte vraiment à confusion et qui est très décevante car normalement la période d’essai est gratuite . La on a même pas le temps d’essayer avant comme les autres d’habitude . Très déçue d’avoir à payer pour un essai . Je ne renouvellerai pas c’est certain! Je n’y penserai même pas car je suis vraiment fâchée d’avoir payée 6,99$ plus taxes et en plus d’avoir payé je réalise que je ne suis même pas libre de l’utiliser comme je veux puisque je suis limiter par des pièces à utiliser et que ça prend une éternité à renouveler . En fait c’est une grosse arnaque car 167heures c’est pratiquement la fin de l’essai d’une semaine. J’aimerais être remboursée

This app is terrible and a complete scam, it’s a money hungry app. The worst part is they don’t even make the video after you pay it says making it and then it never gets done DO NOT waste your money.

False advertising. Cant try for free unless you pay a subscription

Bad interface

It’s not a free app. Not even one photo or video is free… simply download and pay for it… not worth it.

Sa dit acces illimité mais c’est faux totalement

I had the app for literally less than 10 minutes. I got the free seven day trial and then I was charged for the subscription anyways and they won’t even let me cancel. This app is a scam. They lie about free trials and then charge you don’t download this.

Don’t waste time and money on this app. Terribly slow and fails to generate the video. When it fails it still uses coins. Straight garbage!

I tried it for less than 20 minutes and cancelled. Today I was charged for the subscription. What scam is this??

L app a besoin d un abonnement qui ne donne meme pas une utilisation illimitée!! Fonctionne avec gestion de jetons qui se renouvellent après 167 heures ou l option d en acheter et assez cher ! Le premier video a pris presque la moitié des jetons offert au debut et a monté un video qui n a aucun rapport avec celui demande ! Video demandée bébé qui danse et video optenue une fille sur la plage pas de son ! 🙁

Prenne l’argent mais le video n’a pas été fait

Free trial should mean just that FREE… not token based to produce content CLICK BAIT PASS

I removed this app from my cellphone after watching it making very poor and very short videos. It claims one week free trial but my card was charged for the fee.

This app is a scam! Does not perform how it is supposed and when asked for a refund I was denied! DOES NOT bring photos to life nor does it morph the way it should with prompts. Terrible app and huge rip off