DisneyDisney Cruise Line Navigator Customer Service
- Disney Cruise Line Navigator Customer Service
- Disney Cruise Line Navigator App Comments & Reviews (2026)
- Disney Cruise Line Navigator iPhone Images
Use the Disney Cruise Line Navigator app before, during and after your voyage—to plan, explore and relive the fun.
AT HOME
Plan your vacation, make payments, breeze through check-in, reserve onboard activities or make special requests—from dietary preferences to birthday surprises.
Get Ready to Cruise
• Retrieve your reservation to make payments, review required documents and more.
• Use My Online Check-In to fill out your cruise documents and register kids for youth clubs.
• Explore activities and entertainment.
• Book activities, including Port Adventures, Premium Dining, Onboard Fun, Spa & Fitness and Nursery.
• Change your dinner seating assignment.
• Add or edit Vacation Protection Plan and Ground Transportation.
• View your Air Transportation.
• Make Special Requests, including special diets, accommodations for little ones, celebrations and more.
ON BOARD THE SHIP
With your app in hand, you can explore your ship with Deck Plans, view favorite and booked activities, learn about the ports you’ll visit and use the onboard chat feature.
Enhance Your Experience
• View onboard activities across your entire voyage.
• Plan your day, from shows to shopping.
• Review your ports of call and at-sea days.
• Read details about activities that interest you.
• Check menus before dinner—kids’ menus too—and easily access your dining schedule.
• Check out the latest offers and specials.
• Save favorite activities in one convenient list.
• View booked activities, including Port Adventures, Premium Dining, Onboard Fun, Spa & Fitness and Nursery.
• Find Disney Characters throughout the ship.
• For assistance, visit our Help Center.
Know Where to Go
• Explore your ship deck by deck, from bow to stern.
• Find locations of the activities you want to do.
Stay in Touch
• Use onboard chat to stay connected to your family, friends and shipmates.
• While aboard your cruise, chat one-to-one or with multiple friends and family members at once.
• Use our wide array of Disney emoticons to express yourself as you chat.
AFTER YOUR CRUISE
View past reservations and more—and transport yourself back to the adventure when you download your purchased photos, available for a limited time.
Effortless Access All in One Place
• Easily view past reservations, including your stateroom number.
• Look back at onboard charges (within 90 days of your cruise).
• Explore and book your next cruise.
Download the Disney Cruise Line Navigator app today and enjoy it at home or on board. Simply connect to the ship’s Wi-Fi network—complimentary to app users only.
Note: To use onboard chat, you are required to provide your full name, stateroom number and birth date. Children should always ask their parent or guardian before using onboard chat. Control access for children with the permissions feature.
APP PERMISSIONS
Camera & Microphone Access: This app uses your device's camera and microphone for the Disney Uncharted Adventure game experience.
Storage Access: This app saves data locally to your device, including chat messages and embarkation information, to ensure a seamless experience even when connectivity is limited.
Location Services: This app requires location permission to connect to Wi-Fi networks and enable Bluetooth (BLE) features, such as DisneyBand+ functionality. Your actual location is not tracked or stored.
Privacy Policy: https://disneyprivacycenter.com/
Children’s Online Privacy Policy: https://privacy.thewaltdisneycompany.com/en/for-parents/childrens-online-privacy-policy/
Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/
Terms of Use: https://disneytermsofuse.com
Do Not Sell or Share My Personal Information: https://privacy.thewaltdisneycompany.com/en/dnsmi
Disney Cruise Line Navigator App Comments & Reviews
Disney Cruise Line Navigator Positive Reviews
Great Halloween Celebration cruise! Excellent serviceWe had a fantastic time!.Version: 3.2
Great first time DCL experienceVery clean boat. Amazing crew. Kids club was way better than we expected and a great adult only section too. The dining experience was on point with the quality and impressive presentation of food at the lunch and dinner restaurants Our wait staff- Parheep and Willys - great job - very attentive and knowledgeable of the menu and of the other activities going on during the cruise. The live theatre shows were amazing. My daughter loved Beauty and Beast! All the Disney characters were all approachable. All in all, a great impression left. Can’t wait for the next cruise !.Version: 3.0.1
Disney Alaska CruiseEverything was excellent. Thank you for a wonderful first time cruise experience..Version: 3.0.0
FeedbackGreat app! Would love if it was connected to photo like at parks. The photo prices on ship is crazy! Would like to do some on line shopping while on board- delivery to stateroom Time change didn’t register right away Would love to see bill on app Would love to see temp in port of call Live questions to ask Overall love the app and think huge potential.Version: 3.0.0
Disney FanastyFantastic.Version: 2.2.3
:)It was amazing and super helpful. It felt like a celebration when it was the day to go and I could text someone on the app if I needed to so I recommend getting this if you’re going on the cruise enjoy your cruise!!!!!!!.Version: 2.2.3
Family Fun Time!!Our cruise with Disney Magic April 28th to May 3rd was very electrifying, enjoyable and catered to the entire family! There was something for everyone and their staff was very helpful, especially in the stateroom and restaurants! We never felt pressured to do anything and their Disney App provided activities and entertainment on an hourly schedule! The arrival and departure was planned professionally and we are giving this cruise a 10 star rating! Stanford family!!.Version: 2.2.3
Wonderful experienceLoved everything about our trip. Cannot single any one thing out really. Food, people, shows, cleanliness, staterooms...all exceeded expectations! Well done. You have set a new holiday standard!.Version: 2.2.3
Edge Tween ClubIt was my first time on a cruise and we were on the Disney Dream from March 18-22 2019. The Edge Tween Club was perfect and I enjoyed spending my time there. The staff was amazing especially Lucia from Argentina. She was super nice and knew how to make everyone enjoy their time at Edge. Lucia and I could talk for hours and she is definitely one of my favourite memories and friends from the cruise. Thanks for the amazing trip Lucia!.Version: 2.2.2
Le FantasyExtraordinaire!!!!!.Version: 2.2.0
PerfectTitle says it all.Version: 2.2.0
Loved every minuteWe’ve traveled lots and have NEVER experienced service like this. All staff were amazing! Amazing food! Broadway style shows were wonderful. Only downfall- couldn’t get a chair around the adult pool, a lot of chairs occupied by belongings! Really wish that the staff would pay attention, follow policy and remove belongings after 15 minutes. When I complained the worker was very understanding but didn’t do anything. 25 percent of chairs had people in them!!.Version: 2.2.0
Fantastic timeHad a Great Time! Can’t wait to go again.Version: 2.2.0
AmazingI fond the food good and the pools were amazing and all the service was awesome and all activity’s were all good.Version: 2.2.0
Great for going on a Disney CruiseThis is a great app. You can message who your traveling with on the boat, and it counts down to the date that your cruise starts. There’s special Disney emoticons for the messaging. Once you’re on the boat, it sends you notifications about activities that you booked..Version: 2.2.0
The must have app for Disney CruisingApart from being able to communicate with your fellow travellers, this app lets you view & select activities each day. Reminders are sent for all selected activities. It’s great for knowing what’s going on and staying organized..Version: 2.2.0
Our first cruiseThat was one of the best trips I had ever been on personally and with the whole family. The dining staff was amazing with the kids (6 and 8 year old girls) I couldn’t ask for a better all around experience. The group we travelled with was ten and each and every one of us enjoyed our first cruise....we’ve already discussed plans for another cruise, the problem is just choosing where. Disney has always been great too our family, we have been to the parks for the past five years and now a cruise. Just a big thanks..Version: 2.2.0
Thanks;We really enjoyed our vacation on the Disney Dream. The stateroom hospitality was excellent. The staff in the dining rooms gave us special care. We cried when it came time to say goodbye. We very blessed with great, friendly service. Our adventures at the Ports were exciting! Thanks for a great vacation!.Version: 2.2.0
Western Caribbean aboard the FantasyWe had an incredible time aboard the Fantasy in short Disney does it right..Version: 2.2.0
Disney Magic is magical!Just wow, best cruise ever! Food was incredible and the service was excellent! We will forever remember our time on the cruise!.Version: 2.2.0
Disney dreamAwesome.Version: 2.2.0
Disney DreamI couldn’t even think of anything bad about this cruise ! I love the music and happy faces all the time. I only wish it was longer !.Version: 2.2.0
BeautifulThe staff are amazing. I have a total different outlook fo Disney now. Zoltan, Malinee, Witt and our housekeeper were exceptional. They all work very hard. We will always talk about this cruise for years to come. I wish every person could afford to be apart of this experience. Thank you. Room 2554. LeeAnne and Ian.Version: 2.2.0
Disney magic Jan 20-25 2019Great ship to sail on. Disney does everything right. The food, the service, the people and entertainment were amazing. The ship is spotless. The staff work hard to make everyone’s experience magical. We would definitely recommend Disney cruises to everyone..Version: 2.2.0
AmazingThis was so very helpful on the cruise. I was able to keep up with characters, menus and other family members. I would highly recommend this app to everyone taking a Disney Cruise..Version: 2.2.0
DCL AppThis app is great. It constantly updates while you are on the ship. It is a must when you are cruising..Version: 2.2.0
Amélioration à faireNous avons trouvé qu’il n’avait pas assez de service en français sur le bateau pour service C’était notre 3 ieme croisière Les autres à chaque jour nous recevons notre document en français Et y avait toujours une personne qui pouvait nous parler à notre langue au comptoir ect Nous sentions un service plus personnalisé Merci Suzanne.Version: 2.2.0
Magical tripIt is our first cruise ever and we choose to go with Disney cruise line. We heard good things about it and it turns everything we heard was so true. We had so much fun. It was a great experience for the whole family. The whole Disney crew staff were so nice and friendly. Special thanks to Kras, Ericson and Nishant who made our dinning experience unforgettable..Version: 2.2.0
Disney DreamAmazing ship and staff! Food was awesome and can’t beat the Castaway Cay experience. Five adults and one teen and all loved it! Fifth Disney cruise and we’ll be taking another!.Version: 2.2.0
GreatA must download. Great helpful easy to use.Version: 2.2.0
Left behndTrip was fantastic but left my runners under the bed in our state room and having difficultly trying to retrieve them now that we are home. But fantastic trip 5 stars.Version: 2.1.1
AmazingI really really super really like it.Version: 2.1.0
Incredible experienceThis was my wife’s and my first cruise ever and was truly amazing. From the crew, food and entertainment to the ship itself (Magic) it was all top notch. I expected it be a great experience seeing as it was a Disney cruise but those expectations were blown out of the water and into the sky. We will definitely sail with Disney again..Version: 2.1.0
Disney DreamAn incredible experience and the best family vacation we have taken. The service is superb and Rochelle and Andre gave our family impeccable service. We are so happy we chose a Disney cruise rather than a resort vacation. The only hiccup was that the usb pics I ordered were not ready when we had to debark the ship..Version: 2.1.0
Great!!!This was our 7th or 8th cruise and we obviously love DCL - however this was the BEST cruise ever. The entire staff was super. Our serving team was by far the best (and we’ve always had great servers). The stateroom host was amazing and even the merchandise teams! We absolutely loved everything about our cruise❤️ and as always the ship was impeccable!!.Version: 2.0
So useful!I really didn't know what to expect of the app because before you actually board your Disney Cruise, there's really not much there. However, once on board and connected to the DCL wifi, it had everything we needed- menus, hours for shops & restaurants, maps, the ability to 'favourite' activities to make your own schedule for the trip and finally messaging. We used this not only for those in our cabin, but new friends we met while on board. You absolutely want to make sure to have this app for your next Disney Cruise!!.Version: 1.6.1
Exciting!Excited about the new updates. Thank you for getting rid of that boring, old suitcase but could you add a little Disney to the countdown? Happy to have my pre-booked items show up in the app now. And my dining rotation..Version: 2.0
Star Wars day at seaMy mom had read ,that you can trade the jawas.so we brought some shiny things ex(money).but when my sister was gonna trade the coins they showed her shiny crown that she liked .so she tried to give the jawas ,the coins they refused to trade her and she started crying.other than that our cruise was amazing..Version: 2.2.0
Could be so much better.For giving the basic informations it is good. It could be so much better. Disney please add a voice client for the device it would eliminate the need to have as many wavephones. Add a live data stream for the onboard information on channel 4 or channel 1 for ship wide announcements. Add an on demand option for the TV..Version: 1.6.1
Love this AppWe did an Alaska cruise in August and just completed an Italy cruise… this app works amazingly! So user friendly. Used it all day, love you could favourite something and then receive reminders.Version: 5.44.0
Great app to follow the daily activitiesGreat app. Follow all daily activities and easy to use. The ship could add a Tab with the ship location-route-speed etc. To show on a map where we are and which way we are heading..Version: 5.44.0
AmazingThis was so amazing. It was the best and it told me where all the characters was and I got everything. I am five years old and even that I am five years old. My mommy took me everywhere that I had to go and it was so fun..Version: 5.43.0
Disney WonderMar 9-13, 2026.Version: 5.43.0
One in a lifetime trip to doThis is one thing crossed off our bucket list amd already want to come back!!! Everything was just soo well planned. The activity club for the kids was soo much fun for the kids! The shows omg amazing! The service amazing, a unforgettable trip!! Thank you disney cruise Dream! Will see you soon!!.Version: 5.43.0
Onboard chatAll is good except that you cannot add people to a group chat after it has been made.Version: 5.43.0
Great timeIt was an amazing experience!.Version: 5.43.0
👍🏻👍🏻Been sailing with Disney 23 times. The App has improved significantly over the years, even noticeable from last year. I particularly like that you are able to look up a movie or performance and it will bring up all the venues that show it and when. Guest services on board helped us improve the workings of the APP because of specific setting on your phone. I would like to suggest that this be a reminder on the first page of your APP. So that this great experience would not be lessened! Keep up the good work!.Version: 5.43.0
MidThe app was just okay, mostly we just googled any question because the app was hard to navigate.Version: 5.41.1
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