Disney Cruise Line Navigator Customer ServiceDisney

Disney Cruise Line Navigator Customer Service

  1. Disney Cruise Line Navigator Customer Service
  2. Disney Cruise Line Navigator App Comments & Reviews (2024)
  3. Disney Cruise Line Navigator iPhone Images

Add even more magic to your Disney cruise! Download the newly enhanced Disney Cruise Line Navigator app and discover all the ways you can now use it—at home as well as on board!

When you’re at home and preparing to sail: Plan your ideal vacation, make payments, use My Online Check-In, explore and book activities, add our Protection Plan, ground transportation, change dining Seating and make special requests regarding dietary needs, accommodations for little ones, celebrations and more.

When you’re on board and sailing: Explore your ship from bow to stern with Deck Plans, learn about the ports you’ll be visiting with My Itinerary, easily view both favorite and booked activities with My Plans, and make the most of each day with access to your entire cruise schedule, which includes daily activities, entertainment listings and even restaurant menus. Plus chat with your friends, family and shipmates with Onboard Chat—one-on-one or in a group!

To use Disney Cruise Line Navigator, download the app and use it in many ways at home. Once you’re on board, simply connect to the ship’s Wi-Fi network—complimentary to app users only—and enjoy your cruise!

AT HOME

Get Ready to Cruise

· Retrieve your reservation so you can review details including required documents, make payments and more.

· Use My Online Check-In to fill out your cruise documents and register kids for youth clubs.

· Explore activities and entertainment.

· Book your favorite activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery.

· Keep or change your dinner Seating assignment.

· Add or edit Vacation Protection Plan and Ground Transportation.

· View your Air Transportation.

· Make Special Requests, including requests for special diets, accommodations for little ones, celebrations and more.

ON BOARD THE SHIP

Enhance Your Experience

· View onboard activities across your entire voyage.

· Plan your day, from shows to shopping.

· Review your ports of call and at-sea days.

· Read details about activities that interest you.

· Check menus before dinner—kids’ menus too—and easily access your dining schedule.

. Check out the latest offers and specials.

· Save favorite activities in one convenient list.

· View booked activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery.

· Find Disney Characters throughout the ship.

· For assistance, visit our new Help Center.



Know Where to Go

· Explore your ship deck by deck, from bow to stern.

· Find locations of the activities you want to do.



Stay in Touch

· Use Onboard Chat to stay connected to your family, friends and shipmates.

· While aboard your cruise, chat one-to-one, or with multiple friends and family members at once.

· Use our wide array of Disney emoticons to express yourself as you chat.



Download the Disney Cruise Line Navigator and get started!

Note: Onboard Chat requires you to provide your full name, stateroom number and birthdate in order to use it. Children should always ask their parent or guardian before using Onboard Chat. Control access by children with the permissions feature.

Privacy Policy: https://disneyprivacycenter.com/

Children’s Online Privacy Policy: https://privacy.thewaltdisneycompany.com/en/for-parents/childrens-online-privacy-policy/

Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/

Terms of Use: https://disneytermsofuse.com

Do Not Sell or Share My Personal Information: https://privacy.thewaltdisneycompany.com/en/dnsmi

Disney Cruise Line Navigator App Comments & Reviews

Disney Cruise Line Navigator Positive Reviews

Cruise experienceI wanted to thank Disney and their staff for allowing me and my family to experience such a magical journey! I sail on many top rate and we’ll known cruise lines. I have now abandoned ship with these other cruise ships! And officially now onboard the Disney team! You have gone over and beyond to release my COVID19 fear to travel again! For the app pre-checkin count down app which was super cool and easy to navigate! To the stress free and we’ll organise check in process at the port! No lines and stress free check in process! It took us less than an hour from our Covid testing to embark to for our fun to begin! It was so awesome to know everyone on the ship was required to test and know the entire ship was COVID19 FREE! The personal touch and attention to detail does not go unnoticed as if we have been cruising with Disney for years! The staff and shows was amazing it brought my family to tears every time we would discuss out evening events the next day! Disney has raise the bar so high that the other cruise lines has no latter to reach! I have begun my planning process for a cruise this upcoming fall! I am beyond excited to visit my next destination and ship with Disney! I can write a book on my experience but I will just have to wait until my next Disney cruise experience review! Thank you Disney for not giving up on Walt Vision you made him proud!.Version: 4.10

So good.This is our second sailing in our first sailing we did concierge’s. I am telling you there’s no need for concierge’s unless it is something that you just want to do to isolate yourself a little bit from the ship. You cannot book the cabanas unless you’re sailing concierge’s which we did do the first time, but not this time and Castaway Cay was just fine without the cabana. We did do the new dinner on the Wish and Enchante’ was better in our option then La pergola in Rome (although comparing at this level is silly as they are obviously both as good as anything you will ever have). The dinners, food and service were so terrific. The new Aqua mouse is worth the 30-40min wait as it will remind you of Mickey’s runaway railroad from Hollywood Studios a little. Shows were like being on broadway, and there is something for everyone. Our 11 year old did Edge and loves it, our 7 year old liked oceaneere’s club but since she did not have her big sister with her this time she asked to get picked up after only 20min which was just fine with us :-)! The obstacle course, by Incredibles, was also definitely worth trying (30min wait) but make sure your swimsuit is on TIGHT (no joke lol). So happy we went on another Disney cruise and can’t wait for our next one!.Version: 5.5

Easy to use and great communication tool onboardSeveral years ago we used this app on our first Disney cruise but it is greatly improved. No need to use the onboard 'cell phones' provided to each stateroom. You can create your own groups and stay in touch with all the family on the ship. It also keeps activity schedules up to date but you need to get out of the app completely and then open it again. The last night of our cruise they got the okay to show the new Beauty and the Beast movie the night before it was to open in theaters. When I checked the app, there it was. Thanks for this useful tool. Two suggestions for possible improvements are 1) have the app actual give some kind of sound indication if you receive a text message. 2) have an additional financial part to be able to see what extras you have added to your trip and the financial responsibility for those additions. It would be far easier than having to go to Member Services to check what was on their final bill. Would be handy and could help Member Services cast members cut down on the volume of calls and visits to their area for information. The app worked great but there are always ways to improve. Thanks for helping make our cruise more magical..Version: 1.6.1

Great idea but a few suggestions....My son came from Japan to meet us and never got it to work until we hit the first port and he could reinstall. Great to have guests communicate with their group members as we had eleven so came in handy. Guests excursions should drop into their individual app as well as shows and events they want attend so a daily calendar is organized and instantly available Couldn't add a person to an existing group, you had to leave the group and start a new one and the entire process was not intuitive Undoubtedly it will be more robust when completed. Felt sorry for those that didn't bring a cell phone or carry it at all times which we had hoped not to have to do on vacation. For heaven sakes give people wifi rather than charging for it....limit data and streaming, but give folks basic email july 2023 Not much improvement since last review. Difficult to go from group chat to activities. Disney is forcing vacationers totally depend on their phones and carry at all time which is not the point of a vacation. Still no free text or wifi even just limited to check in with home or pets. Rather stingy. Miss the printed daily page with updates and numbers one might need. Had to resort to the what’s app group for great information. Not a fan of carrying my phone all the time, even to dinner for a menu, to use a crippled app.Version: 5.13.0

Very helpful but room for improvementThis is fantastic for providing daily schedules and activities and dining menus as well as deck plans. The chat function is great for keeping in touch but unfortunately it only vibrates and does not have a sound alert and so I missed many messages. Also, for some reason, at times I would get a notification saying that the person is "away" and the message would not be delivered even though they had their phone on. It would be very nice to be able to view future days' menus and activities as only the current day is displayed. As others have said, it would be very helpful to be able to view your room charges and also to make new reservations in it. Although we were told by cruise personnel it would work in the ports (as we left children in day care while we went to shore) it does not work on land in ports. Also, the "Help" section is worthless as it's just a few basic instructions and there's no search function and in order to get help you have to go to the IT desk which only has limited hours. However, I can't imagine functioning on board without this app--our last Disney cruise was years ago on The Big Red Boat before Wi-Fi or cell phones even existed and this provided a tremendous improvement in the cruise experience. This review is from our January, 2018 cruise..Version: 1.6.1

Still Needs WorkI’ve had the app since the days of the old fashioned suitcase which displayed the number of days left before the cruise. I’ve also been on 5 cruises (Iceland, Alaska, etc.) so I’m not a novice. The ultimate goal is to get rid of the daily paper navigator, which is an admirable goal. Here’s what needs work: still having to go in person to sign up for brunches, tastings, etc. Each time I’ve had to sign up in person, because the app shows no availability only to discover there was lots of slots still to be had. Palo was deserted and we had six people in our bourbon tasting. When the cruise is short, this time trying to book is burning my vacation time. Secondly, the ribbon that shows “Daily activities, character greetings, etc,” does not have a left swipe arrow to indicate that banner moves. I talked to others who didn’t realize this as well. The WiFi signup should coincide with the final setting up the app on board. There should be a prompt that indicates this as a next step. Don’t send me a long sheet of paper about the WiFi when the app could automatically do this and start the clock on the 50 mg of WiFi. Also, get the app to do little drop downs asking you to sign up for your placeholder on the app. Several new folks thought they had to go to the desk to do this. Keep working on this. I have faith in the design group! Put me in the testing group!.Version: 3.3.1

ExcursionsHello, I just returned from the Wonder feb. 11-16th and am very disappointed in the excursions and hope that something could be done in the future. Both our excursions, blowhole in Ensenada and beach break in cabo would have been enjoyable except for the vendors being so pushy and not leaving us alone. It was terrible to not be able to relax because they come up to you every 30 seconds or so even after saying no thank you many times. Our beach view of the wonder was blocked by them. Then going to the blowhole they keep putting samples in front of you and would get right in your way every step you took. It was awful and I put that on the survey I took from the tour guide. The intensity was not appropriate and more people would buy from them if they just set up a display away from us that we could go to if we chose to instead. I took several pictures if you would like to see them . My party of 3 just wanted to go back to the ship and it was not a good representation of an excursion that Disney would approve of. Also the buffet closed rather early every night so if you were hungry it took over an hour for room service. Thank you..Version: 5.7.0

Disney dream 2022My family of 5 just finished our 4 night cruise to the Bahamas. It was our first cruise and we definitely intend on cruising again soon with Disney! The service was exceptional throughout the entire vacation. The staff was very attentive and made our food allergy top priority. Thank you to Budi, our server and esmarelda! Rooms were very immaculate despite our tornado children messing them each day. Shout out to Eric for keeping them so clean for us! We did take part in the spa services. I booked a deep tissue massage for a member of our party which was only rated maybe a 6 out of 10. Sorry Disney, but we have had better massages for half the price. And as much as I loved the options and presentation of all the food, I was not impressed. There was only one day at enchanted garden, pirate night, when every appetizer, entree and dessert was to die for!! Absolutely fantastic food. All other nights, I felt the food lacked flavor and sadly, just wasn’t that good. However, I loved our vacation with DCL! I reserved a place holder for another in the future and cannot wait to return! Thank you Disney for making mine and my family’s trip so memorable!.Version: 4.11.0

Magical!We just finished our first cruise. The Disney Wish is amazing! The ship is beautiful. The food in the dining rooms is beautifully presented and delicious. Marcelina Market buffet breakfast and lunch has so many wonderful choices. The food court was surprisingly good also. Pizza, burgers, barbecue, Mexican, and ice cream. My granddaughter ate so much ice cream on this trip. The entertainment is top notch. We went to two shows, The Little Mermaid and Aladdin were amazing. Getting pictures taken with all the characters was easy and do much fun. Our granddaughter had a princess makeover and was thrilled with it. The pools were warm and the pirate party was a great time. I thought it would be just kids songs, but they played a terrific selection of 80’s and 90’s songs. All of the adults were singing along. Fireworks were spectacular end up the pirate evening. Lastly, the crew. Every crew member that we dealt with was polite and kind and understanding with all of our questions. The Disney cruise app is also a great help. You have the schedule for everyday at your fingertips. This was our first cruise and we are already looking forward to the next one!.Version: 5.9.1

Fabulous cruise.. Horrible excursionI love Disney cruises this is our 4th one and I’ve never been disappointed however we went to Cabo San Lucas this time and I was very disappointed. We chose the Lands End excursion and the boat tour was great. I was very disappointed with the beach club it was advertised that the beach chairs and umbrellas would be provided but that was only in the restaurant where we had lunch not on the actual beach. But the worst part was the peddlers I completely expect this at the cruise port but at the beach where we are trying to relax it was very overwhelming we were constantly being bugged to buy things to the point that is was every 30 seconds someone was asking us to buy things. They also kept touching us and grabbing at my bag to give them money. I expected more of private beach area like we’ve had on all our past cruises. We didn’t not enjoy Cabo at all because of this and only stayed at the beach for 15 minutes and we left and went back to the ship. The excursion wasn’t cheap so I would expect a little better from Disney I wouldn’t not recommend this excursion to anyone..Version: 5.5.1

App on the WishOk, you have to use the app for everything. I don’t love being tied to my phone while on vacation but it worked well. One thing that would be nice is a way to “heart” the things you want to do and then those hearts show up on all the times that event occurs. Also the “wish goodnight” was not listed on the activities list. It would be super cool if the wands lit up. I did not like the Adventure game that you played with the pictures around the ship. My 11 year old does not have a phone and therefore couldn’t play. It would be nice if there were cards like the detective game on the Dream/Fantasy or maybe something that interacts with the magic band plus. The other problem I had with the game was that my daughter and I started a quest then the next day I wanted to do a step without her but couldn’t without restarting. I just quit. I did not have too many connectivity issues except when I was on the 13 deck during the fireworks show. Also, people were constantly on their apps chatting or checking the next event-in the middle of a movie or show, at dinner, all the time. Very distracting. I miss the paper navigators, but the app worked just fine..Version: 5.12.1

Wonder CruiseChef Marsden in Palo, his food simply divine and sublime, in my opinion better than Remi on Fantasy (February sailing). From the first bite you can tell the greatness of flavor. I never had a Chef make us special item for dinner and brunch. He was certainly the shining star of our cruise experience when it comes to Disney Cast Members. We will be talking of him for many cruises to come! Our server Nikhil worked extra hard on the very first day as he was without his usual assistant and we could tangibly see how efficiently he hustled to satisfy us and everyone he was assigned. He was also attentive to us during non-dinner times at breakfast, remembering our names and likes/dislikes as well as making us feel special. He would make a great addition to Palo (which we dined in four times on this cruise)! Rosetta made towel art to a whole new level and the room was immaculate and felt clean. She even made signature towel art for our anniversary and special celebrations and had attention to detail when cleaning the room to what areas we used more frequently. She was a lovely room host! Alcohol class was fantastic with Craig, Kareem, and Pen..Version: 5.0.1

Disney Cruise App commentsWe sure found this app to be useful and a lifeline to communicate with our party of 6 on the Fantasy ship. The texting function was very good most of the time. The two comments I’d make are that occasionally you are out of range and don’t get the messages right away...understandable on a huge ship. The second comment is more a request for an improvement. It would be helpful to have a time stamp when the messages are sent. Given that communications were intermittent sometimes, you could get a delayed message thinking that it was current. For example, “we are at the pool now.” By the time you got the message, it was after lunch and they were back at the room. We loved the current activities that highlighted all the activities from the current time forward. You could be reminded that you needed to leave soon to participate or see things you hadn’t noticed on the daily navigator. The deck plans were helpful too, to help you get somewhere quickly. The kids had fun with the countdown character clock to see how long it was until Cruise day, too..Version: 2.1.0

Re app and ways to improveThe app was a little tricky to navigate especially hard to figure out when you don’t have access until on board for all of the navigator. Would have been easier to plan out events if I could have had an idea of what to expect and tried using the app at home first. Also on the daily activities there Should be away to not only see your favorites but also to show things you want to do as a must do. For ex maybe have an additional option to place a star on all the events you want to do and use the heart for the ones you must do. Bc I chose a lot of option for my favorites but it was hard to remember which ones were the ones that I didn’t want to miss. Also room service items should list more clearly what is available to get episode mentioned getting cheese platters and stuff it would be nice to know what all the options were and if any breakfast items were available And those items that cost additional should list the price. Lastly in case of an emergency there should be a way on phone that directs u to the muster area we went all over our ship on day 1 lost trying to find F. Very confusing if I needed to get there I would never be able to find my way. Just my thoughts..Version: 3.2

Great DCL App!I discovered this app one year ago and I made my entire family download it for the next Disney Cruise. The best use for this app is when you are on the cruise, you can communicate through the app with your stateroom mates. DCL provides 2 “wave phones” per stateroom for your family to communicate with each other. The wave phones are out-of-date, a very short battery, and if you lose it, there is ~$150 replacement fee. The app also gives you notifications about events that are going on in the ship. Those are great if there is a BINGO game that you do not want to miss. The 2nd use that this app is good for are the deck maps. If you are not familiar with the Disney Cruise ships, you can go on this app to see each deck map. My first cruise I did not have this app and I was disoriented most of the time. The 3rd reason is when you book a cruise, you can enter the date of you cruise and you are able to see a countdown to your next cruise. I cannot recommend this app enough. If you are a 1st Time DCL cruiser or if this is your 10th, this app will help you relax a little bit more during your vacation..Version: 1.6.1

An info must on a Disney cruiseGood app I give it a 3.5 to 4 star rating. It's great in that it gives you all the information about everything onboard the ship. You get daily port info, spa info, movie info, ship maps, dinning menus, activities info, and info on everything/anything you could need. It's good (not great) for communicating with others on the ship via text. Unfortunately, the texting capability is not nearly as good as it could be. You cannot edit text groups once you have created the group. In order to add a new person to the group you have to start a new group. Editing groups at this point is a basic and this app should have it. To get text notifications, you have to keep the app open/running. If the app is closed you will not get a notification that you have a message and the person texting you will receive a message saying that you are "away". This app would be a 5+++ if the items mentioned above were fixed and if you could do the following. 1. Some kind of calling/talking like a skype or FaceTime type of call. 2. send pictures and your location on the ship. It's a good app but could easily be a GREAT app..Version: 1.6.1

Halloween CruiseWe had a wonderful cruise. It was very clean and everyone was so friendly. However, on the 5th floor where the popcorn is, you need a bigger popcorn mechanic to accommodate your passengers and a waiting area for popcorn. . I observed people sitting on the floor on the corner by the elevator. It was a fifteen minute wait , because the little popcorn machine wouldn’t keep up with demand. A older lady (65) walked around the corner and tripped over the people that were sitting on the floor by the elevators. She fell flat on her face. This was unacceptable!!!!!! I alerted your staff. They did ask the older lady if she was okay, but never asked the people to get off the floor. Disney has everyone on their phones to check places and times. You can’t have obstacles in your way ,if you’re encouraging everyone to use their phones. I encourage you, to look back on your cameras and make sure this doesn’t happen again. This and the buttons on the elevator are the only two negatives, I have. Definitely will be booking again. Thank you.Version: 5.4

Very useful - great referenceThe app is very beneficial to know what is happening when and where. The location and hours of everything is a definite plus. It is fairly easy to use. However it would be better if it was more adaptable. For example, would be great to be able to message certain areas - spa, guest services, kids club. This would help with questions that don't need an immediate answer. You definitely should be able to add in your scheduled appointments for the spa, princess gathering, sports simulator, etc. It should give you more flexibility with the schedule so you can add in your individual events. Messaging you serving staff would be a nice option too. That case if you were not going to dinner, needed to special order a menu, etc you could message them. I think that would make it easier on guests and staff. The only issue we encountered was lack of signal or connection at times. There is a delay sometimes in receiving the messages too. The app is much better than using the paper navigator. I love the app but would love it even more with the improvements I mentioned..Version: 1.6.1

FantasticoMy finance and I are blessed to have had this wonderful adventure aboard the Fantasy Halloween Cruise on the High Seas, October 16-24th. Everything was absolutely perfect, except for disembarking without our coffee flavored tequila, which, the ship did not deliver back to our room. Unfortunately, Disney did not send us a reminder to pick it up before departure. It has now been four days and we have not received notification regarding this. We did attempt to contact Disney. cruise line and the port. It is impossible to reach them by phone. The recording should give a wait time. We waited over 1 hour and never spoke to anyone. I sincerely hope Disney will improve their phone system and improve the communication between the passengers and crew as far as retrieving confiscated alcoholic beverages. Other than that, the cruise and excursions were fabulous. Disney took all precautions to protect us from harm. We look forward to future cruises as we are DVC members Best regards, Anita and George.Version: 4.6

Useful but limitedIt works well onboard but no connection as you exit the ship. There is no search feature for people, activities, and crew. No way to send an emergency message and no emergency contact numbers for the port master or guest services. It has most information from the Daily newsletter of activities but does not always match the printed version. Don't know which one was right. Information is incomplete--such as where to get a mid-day snack which are often available in Cove, keys, the pub, and promenade. It would also be useful if your shore excursions and spa/Palo reservation reminders appeared on the app or allowed you to add them. Would also have liked to see the names of my servers, host, etc. so I could remember them faster. Yet it does have activities categorized by interest or restriction (e.g.,adults only) which is quite useful, you can save items as favorites--for which you receive 15 min reminders, and you can see all the upcoming activates and dining dress for the entire cruise . It's a huge advance from having to use walk abouts like we did 15 years ago, but it still has some maturing to do before I would call it a great tool..Version: 1.6.1

My cruiseI would like to speak on my first Disney cruise. The dates were from November 4-8th on the Magic. This was me and my husband’s first trip without the kids. A week prior we were offered an upgrade to concierge. This level of service was sincerely needed and appreciated as working parents that don’t get or make enough time for ourselves. Unbeknownst to us who have never experienced concierge service before, yet only on a Disney cruise, the experience was priceless! The staff from start to finish was exemplary! The cleanliness was impeccable! The food was indulgent! The staff knew us by name everywhere we traveled throughout the ship. The ship was not crowded at all and didn’t once feel overwhelmed or uncomfortable with the procedures to various functions and services throughout the ship. Needless to say that we have planned another cruise with concierge and will continue to rave to any and everyone about our wonderful experience! We highly recommend Disney cruise line with concierge!.Version: 4.6.1

Phenomenal, must have AppOnce you’re aboard ship and connected to the ship WiFi, this App becomes active. It gives you access to the daily Navigator, with all of the daily activity schedules aboard ship. It also gives you access to the dining menus, hours for onboard locations and so on. It’s great to be able to find out the current happenings wherever you are aboard ship. You may also forget where something is taking place or want to know what’s next at the venue you’re in. It also is nice to sneak a peak at your dining options for that day. I’d love to see this App more integrated with Web site content. Being able to handle your Port Adventures through it would help. Also being able to access the Navigator while ashore would be a huge help. These are small issues. It’d be nice to see your running bill as well. Yes, it’s supposed to be the Navigator, but seeing this more closely connected with the entire ship experience would make this a 6 Star ... above and beyond Disney service..Version: 1.6.1

Dream.We were on the dream for four nights. My husband, mom and sister. We had a balcony state room. Our room attendant was amazing. His name was Alvin. Within the first day we felt like friends. He was always so happy to see us. We enjoyed talking to him so much. He went over the top cleaning our room and making sure we had everything we needed. One day he came out of a room as we were walking by and for some reason it scared us so we screamed. Then he screamed because we scared him. It was the funniest thing. We talked about it the whole trip. He told us he will never forget it. He said we made his day. He was just so genuine. When we would be coming down the hall we would say Alvin where are you! Always a smile on his face. Always the happiest. It made us feel like we were friends. We took pictures with him. I hope he gets to see this. We got to say goodbye to him but wanted him to know he made our cruise so enjoyable.Version: 5.7.0

Winter funWe had a great time. I have a 6 year old and a 4 year old the fireworks were too late at night for them to stay up after an already very busy day. The beauty and the beast performance was amazing!! Wish we would have seen more photographers on the beach/castaway cay. My mom purchased the big photo package and we didn’t get any photos except when we just got off. We did the pirate ship at Nassau. That too was awesome!! They did a great good with the kids!! Thank you for having an option to get off and not have to go into town with the kids. The extra food options coffee/beer/drinks were very reasonably priced and because of that we were able to enjoy some extra goodies. The amount of characters that we saw on the ship was great. I’m dairy free the desserts were amazing but the dinner selections was ok. Some nights I could order off the regular menu but the chicken/salmon/steak got old very fast. The beds were amazingly comfortable and the towel characters are always cute. We had great time. Thank you!.Version: 4.9

Review of first cruiseThis was our first Disney cruise and it was all that we dreamed and more. From the moment we arrived at port to when we disembarked, we were made to fell special. When taking the character meet and greets, the cast members for to know us. The schedule of these were sometimes hectic and we did miss Stitch but was great. Jennifer who is from Marishis (spelling is wrong), even knew our state room number. Carlos our state room host met us the first day and greeted us. He introduced hisself, gave us an overview of the days activities and greet each and every time he saw us. Each morning he gave us a quick update of the activities and made sure we had fun. Neurys (spelling) in Mickey main sail made sure we had the best experience possible. All the cast members answered our questions and made sure we had what we needed. Happiness in guest services was the best. She promptly assisted us with anything we needed. Our servers Rhaul and Fredrick table 102 took excellent care of us when we dined nightly..Version: 3.0.2

Member Services feedbackMy daughter had emergency surgery at home while I was cruising. I relied on the “Contact at Sea” instructions for those at home. While texting and calling was intermittent, my family did get through to member services (they had to give credit card number and were charged a fee for calling) . When returning from Port I was instructed to see Member Services even though I had already communicated with my family. Member services kindly offered to connect me to my family member. Also on Stateroom door was a message to contact Member Services. Overall I was impressed with the follow through that I received my message. I am confident in this process and gave me piece of mind. My only regret was upon a hasty departure, I neglected to pack my mini shampoo, lotion,etc. that I wanted to bring my daughter for her hospital stay. I beared no gifts😥 but my motherly love. Aside from my personal worries, I highly recommend a Disney Cruise and feel the “contact at Sea” process is efficient. Thanks.Version: 2.2.0

Absolutely MAGICALThis app is great! It tells you all about the dinner menus, when the restaurants are open, deck plans, activities and so much more! I loved using this app to check what I wanted to eat for dinner because i usually take forever to pick out my food. I was able to favorite the activities that I wanted to go to later in the day and I would, about 15 minutes before the event, receive a notification telling me that I need to get to the location of the event. The communication part of the app was a bit off as I didn't receive any of the messages my family was sending me when I wasn't on the app, so they got angry when I didn't respond or show up to a meeting place onboard. I also expected to have a way to call others, but there was none of that! :( I loved the little disney emojis they allowed you to use! They were absolutely adorable! (: Besides communication, the app was extremely helpful on this trip! I can't wait to go again soon! (:.Version: 1.6.1

Disney Cruise FantasyThis is my 3rd Disney cruise! I couldn’t wait to take my husband, it was going to be his first Disney cruise experience! I had been bragging about the food the ship the activities for months! I always request to sit at a group table for dinner, we love meeting other families and this is always very important to me! Before the ship left port I went to the dining room to check with the head waiter just to make sure we had a shared table and was very disappointed to find out we didn’t! They tried to change it but weren’t able to! In the past the food has been top notch, this time every night my fish was over cooked and bland, all except for one night my husband and kids steaks were very good and Palo was AMAZING! We also really enjoyed the Animators Palette, the animation during dinner was really great! The movies, shows and entertainment were a 8 out of 10 and the ports of call were very nice, especially castaway cay! The value for the money just wasn’t there for me this time but will go again some day I’m sure!.Version: 2.0.1

Outstanding!Wow people ^^^, I mean the app provides you with all the information you need while on the ship such as dining info, menus, times of character appearances, movies, activities, kids club itineraries, island info and ports of call info etc. The ship gives you an option to add SeaCast (wifi) to your cell phone carrier plan if you want to talk or FaceTime while aboard for an additional fee. I'm sure this isn't your first rodeo, Royal Caribbean didn't even have an app the last time I cruised. There are wave phones available (a mini cell phone) that you can carry around to talk with other members of your party. Also the app does let you text anyone in your room or another party. Let's not get carried away with wants here and realize that the ship provides a way to stay in touch with your immediate and other parties and doesn't have to do any more or any less than that. This was such a great cruise, and I plan on booking again next year. Great job Disney!.Version: 1.6.1

Disney FABULOUS 🚢♥️This was a truly magical week! I traveled from Texas with my daughter and granddaughter. This cruise was my granddaughter’s 13th birthday gift. I ordered ahead and Disney delivered a happy birthday cupcake, with her name on the plate, to our door!!! We were all three in amazement of how friendly the crew greeted us throughout the ship, the cleanliness was superb, we noted what great shape the ship was in, the dining is to die for and the servers were AMAZING! The onboard live shows were definitely one of the highlights and seeing a new Disney movie that has not been released to the public yet. WHOOP! The navigator app is very user friendly…. everything you want to know is in the app….. even contacted guest services a couple of times…. no need to wait in line. Or you could tune in on channel 1 and cruise director, Darin and Anthony would fill you in on the days adventure. You could be as busy or just relax! We are definitely going back!!!.Version: 5.0.1

Good app, can be betterOverall the app provides some good notifications and scheduling capabilities. Need more flexible ways to communicate though in my humble opinion. Chat function is only limited to people in the same room (or we didn’t know how to do it, either way it’s inconvenient design), which in our case with multiple rooms it didn’t work as what we needed. Activity bookings are convenient, but a lot of times they were disabled without any information, for first time cruisers like us, because of this we missed some good and important sessions like royal gathering. And once booked, in my case some paid activities didn’t have easy ways to cancel. The last night on cruise and luggage policies should be explained more clearly. There were like 10 last night activities for cruisers to attend to and we just noticed at dinner through random conversation that the luggage needs to be put out at the hallway before 10:00pm otherwise everything needs to be self carried. What a shock and exercise for ending a vacation..Version: 5.5.1

Everything but TV.We just finished the 14 day Panama Cruise on the Disney Wonder. Staff was friendly and exceptional. The food and entertainment were excellent and both of a wide variety . Everything was impeccably clean. Overall it was great! Would be 5 Stars EXCEPT: My only complaint was the TV. I can’t understand since Disney owns ESPN, why we were unable to watch the Texas A&M vs Mississippi State football game at 6:00 pm on Saturday October 27th. There were at least 50+ Aggies on board plus some MSU Bulldog fans and we were extremely disappointed to see CRICKET in place of our football game. We had numerous staff at the bars attempt to arrange it for us and they all came back and said they couldn’t do it. I would think that EVERY channel owned by Disney would be available on cabin TVs. No, we were stuck with Caribbean ESPN and a boring Cricket game. There’s no telling how much the bar could have made on drink sales during that 3 1/2 hour football game! It’s a shame the “high” of the Canal crossing was followed by a HUGE DISAPPOINTMENT..Version: 2.1.1

Best VacationI am 75 yrs old and my first cruise and to be on The Disney Dream was my dream come true. On the 24th when our bus carried us to meet the ship I was in oh of the size and the number of people getting on. From the welcome the crew gave us to the farewell they gave us I felt like the most important person there. Our stateroom was for me being being disable, what a room. So much room, two port wholes. Large bathrooms. I had a pink scooter and everyone loved my scooter. We were treated so special at our meals . Lenox and Zolton were the best. We were treated like family. They made us feel special every time. Then Pong was our hostess and we were given a surprise welcome each night when we came back to our rooms to sleep, he was our family also. Coming back to real life was hard to come back to. Our dream on the Dream was the best vacation this 75 yr old Meme ever had. Thank you Disney Cruise. From Brenda Solmon.Version: 3.4.0

Disney Does It BestFirst time on the smaller Disney ship and it didn’t disappoint!! I was worried, as other cruise lines older ships (even renovated) are so dated and beds uncomfortable, rooms small, little fixes are seen all around and they just smell old. The Disney Wonder was just that, Wonder-ful! Disney has an impeccable standard and the staff is equally as efficient and friendly! Disney was my first ever cruise and (eight years and many cruises later) so far there is no comparison to room size, comfort of bed and bathroom, entertainment is incredible (although I do wish for nighttime adult comedy), quality of food, theatres, Castaway Cay is awesomeness!! I went with my best friend and it just didn’t matter that we didn’t have kids! This was just a repositioning Cruise but there was always something happening. There is something for literally everyone and places to be that have no kiddos. Disney Simply Does It Best! Thank you Disney Kelle Judah.Version: 3.3.1

Marvel day at sea on Disney CruiseIt is a treat to see the kids and adults alike being excited to see Disney characters in marvel characters. At times the lines can be pretty long. It would be nice to have more intimate encounters along with the characters place throughout the ship. Also, they are not charging stations on the deck. It would be nice to be able to charge your phone for events such as the Hero’s Unite show. After you spent all day, taking pictures, your phone battery may not make it through the whole show. Being able to have some surprises in the state room was such a nice surprise and a treat. The app is pretty helpful. That is a way for you to tap the ‘like’ for events that you might be interested in. Those events are easily add it to your plans. It’s just that he can get confusing when you were looking for an event such as dinner when it comes to the dinner location. Castaway cay was very nice for the family as well..Version: 5.7.0

The DCL appThe DCL app was such a help for friends and family to come together and enjoy their cruise. I have met many people and have been blessed to meet them and because of the Disney cruise line app had me closer together. Entertainment: Edge, vibe, oceaneer club, oceaneer lab, it’s a small world nursery has been such a help to the adults!!!! The adults can have their children have a blast in all youth activities. The children have come up to the cruise director and tell them how much the love the people and the fun they had in the clubs. The app lets you know when daily events are going on and what movies are showing. Character meetings: Character meetings has been such a blast for me and my mom and dad! I am 11 years of age and but that doesn’t stop me from meeting my favorite friends. In conclusion, the DCL app has been such a help to all families who has been on the cruise before and has not at all. I thank you so much for the app. Have a great day!.Version: 3.0.0

Good but room to improve!This was our 1st cruise and we will sail with Disney again! My family and I downloaded it on our devices prior to leaving home. We frequently used it daily onboard for our entire journey. It was a great way to communicate with each other via text and review the planned activities onboard that were available for us to participate in. Things I'd like to see in the future: 1) an alert once a text is received because many times I didn't see the text until much later 2) DCL staff and guests to have the ability to text/call DCL staff/guests through this app instead of guests carrying a wave phone 3) phone calling capabilities to other guests who were with me and using this app 4) port adventures options with the capability to purchase through the app 5) access to photos taken by Shutters with the capability to purchase pictures through the app 6) ability to make dinner reservations at the optional restaurants onboard. Thanks for a fantastic time on The Fantasy and looking forward to an improved app the next time we sail!.Version: 1.6.1

Good, but an overhaul with new features is overdueWe first sailed in April 2015 and found the app very useful, but hoped to find new features by our next cruise. I am disappointed to say that after completing our second cruise in August 2017, nothing has changed in the app. 1. No alert tone when new chat message is received while out of app. Vibrate only. I miss messages constantly because of this. 2. Ability to call or text a wave phone from the app and vice versa would be tremendously helpful. 3. Ability to view folio balance and ship purchases in the app should exist by now. 4. Ability to communicate with guest services via a chat would be nice for when they are crowded. 5. Let us link the reservation in the app prior to the sailing date. We want to get everyone's phones setup prior to sailing, and would like to see the calendar of events before we sail to make plans. 6. Ability to obtain/purchase tickets to special events (character appearances, alcohol tastings, etc) and pick up tickets from the front desk, or present the app at time of event would be great. 7. Kids club has RFID and wristband system to track kids in the club. It would be nice to install RFID throughout the ship, so I can see where my kids are from the app. 8. App does not communicate with the ship while off the DCL-Guest network (i.e. at port of call). Chat messages and notifications from onboard staff (nursery/kids club) do not come through when on land..Version: 1.6.1

Good app, still has room for improvement.Over the years this application has continued to improve. The first I had loaded the app, many years ago, I did not like or use it. Before our next cruise the updates had improved to the point it was a useful app (and now very useful) that I would use. There are two (2) items that cause me to drop it from 5 stars to 4. The first is it is only written for the iPhone. It loads and runs on the iPad, but you can tell it is designed for the iPhone so the resolution poorer. The second annoyance is if you have more than one cruise booked. (I have one for this year and one for next year currently) While it will initially allow you to see all scheduled cruises (I only have two, I am assuming you can see more if you have them), once you select one, you cannot easily shift to another. You need to go out of the app, the close the app, the reopen the app to select a different cruise..Version: 5.16.0

Best vacation ever!Thank you Disney for a truly magical vacation! Cruising forced my tween and teen boys to disconnect from technology and spend time with Mom and Dad! My husband and I bonded on all different levels with our boys, and we will treasure those memories forever. We absolutely loved your private island Castaway Cay (2 stops). Everything was perfect. From the pristine beaches to the trilling stingray excursion, we couldn’t of asked for a better port experience. The Disney staff gave exceptional customer service! Our hostess Nicole took such good care of us, and we loved our wait staff Jason and Monica who followed us from restaurant to restaurant! Speaking of restaurants, Palo was amazing. And being the clean freak that I am, can I just say your ship is spotless! Everywhere sparkled. This was our first cruise, and well you have spoiled us Disney! I won’t even consider another cruise line. We are all ready to plan our next family cruise vacation with you..Version: 2.0.2

Fantastic for all agesAs someone who belongs to the 18-20 society now this app was incredibly useful for the 15+ of us to keep connected! We all were able to exchange numbers and create group chats to talk in! The only request we may have is that you can add people to group chats after one is created, or else you must gather everyone's numbers again and start a new one. The group chat also made it easy for me to keep in contact with my parents. With a map of the ship and specific show times they can send a quick text to have me meet them at the disney theater at a specific time. If i did not know where the theater was located a few quick taps on my phone showed me the way and I was set! It's also fantastic that you can find activities to do on the ship based on your age group, so if you have kids in edge or vibe you can see what activities they can take part in at specific times! The app also has blogs and information about the ports you enter each day as well as other useful things and even a shoutout to the alcoholic and non-alcoholic drink of the day! As someone is who is a long time member of the disney vacation club and goes on maybe of these trips, it was fantastic to be able to use the app instead of the sort of phones they used to provide. There is always room for improvement, but all in all it made the trip a lot easier!.Version: 1.6.1

Appreciating the appI concur with La-La-LaShay that ones should not get carried away with the "wants" as the Crew Members are knowledgeable about ev-er-y-thing of the cruise, and even will approach you if you have a quizzical look with a question mark inside a floating thought bubble. Having young ones whom were given first rights to roam at will, the application was a cushion of ease. Having the "away" feature is simply something nice to know ahead of time so all concerned are aware. It was great for our family and for - pardon the pun - navigating areas of the ship after receiving and reading the Navigator sheet each day. Something to consider for capturing memories: the application and all information/conversations are inaccessible once your cruise is finished. Along the way, I used my phone to screen-shot certain things so as to print and preserve (e.g., scrapbook); though I did not think of the idea until the third day. All in all, a great feature..Version: 1.6.1

Tips from a gramma on a scooter!Having just had back surgery before the cruise I had a rented scooter so I could keep up with my kids and grands. It was EXTREMELY difficult to go out on the main decks (to watch the grands swim or eat). I would have to get a fast pace to get over the hump and it bounced me terribly and as I “landed” and on the deck it shook everything on my body and the scooter. Everyone around me looked in horror —I made them feel better as I laughed and said something about Disneys new adventure ride. I have a walker too but I could t keep up so anytime we had to go outside I would have to take the walker and was so uncomfortable. I noticed as we got off the ship there were carpet runners over the “humps” and I could roll right over them. I saw many many people with scooters and they had the same complaints. Just thought I would bring this to your attention..Version: 4.7.1

Family test cruiseFirst I want to extend a big Thank you fir this great opportunity to test and vacation at the same time. As always the service from our cast is beyond words. I want to bring up the closest to us during our wonderful 4 day cruise on the Disney Fantasy. Jermaine our stateroom attendant with his warm greetings every time we saw him and his details to bring a smile to our faces every time we enter our stateroom, Senol and Jackson for all their attention during our dinners and breakfast on our last day. They were both outstanding with all of us in the party but most with my niece the princess to ensure she had her diner fast. Lastly Duan, our server at Palo. She patiently explained the menu and gave us great suggestions to ensure our dinner experience was a memorable one. I would like to thank all the characters for their great appearances and also every cast onboard. Sincerely, Alba M Pérez.Version: 4.6

Great Halloween Celebration cruise! Excellent serviceWe had a fantastic time!.Version: 3.2

Great first time DCL experienceVery clean boat. Amazing crew. Kids club was way better than we expected and a great adult only section too. The dining experience was on point with the quality and impressive presentation of food at the lunch and dinner restaurants Our wait staff- Parheep and Willys - great job - very attentive and knowledgeable of the menu and of the other activities going on during the cruise. The live theatre shows were amazing. My daughter loved Beauty and Beast! All the Disney characters were all approachable. All in all, a great impression left. Can’t wait for the next cruise !.Version: 3.0.1

Disney Alaska CruiseEverything was excellent. Thank you for a wonderful first time cruise experience..Version: 3.0.0

FeedbackGreat app! Would love if it was connected to photo like at parks. The photo prices on ship is crazy! Would like to do some on line shopping while on board- delivery to stateroom Time change didn’t register right away Would love to see bill on app Would love to see temp in port of call Live questions to ask Overall love the app and think huge potential.Version: 3.0.0

Disney FanastyFantastic.Version: 2.2.3

:)It was amazing and super helpful. It felt like a celebration when it was the day to go and I could text someone on the app if I needed to so I recommend getting this if you’re going on the cruise enjoy your cruise!!!!!!!.Version: 2.2.3

Family Fun Time!!Our cruise with Disney Magic April 28th to May 3rd was very electrifying, enjoyable and catered to the entire family! There was something for everyone and their staff was very helpful, especially in the stateroom and restaurants! We never felt pressured to do anything and their Disney App provided activities and entertainment on an hourly schedule! The arrival and departure was planned professionally and we are giving this cruise a 10 star rating! Stanford family!!.Version: 2.2.3

Wonderful experienceLoved everything about our trip. Cannot single any one thing out really. Food, people, shows, cleanliness, staterooms...all exceeded expectations! Well done. You have set a new holiday standard!.Version: 2.2.3

Edge Tween ClubIt was my first time on a cruise and we were on the Disney Dream from March 18-22 2019. The Edge Tween Club was perfect and I enjoyed spending my time there. The staff was amazing especially Lucia from Argentina. She was super nice and knew how to make everyone enjoy their time at Edge. Lucia and I could talk for hours and she is definitely one of my favourite memories and friends from the cruise. Thanks for the amazing trip Lucia!.Version: 2.2.2

Le FantasyExtraordinaire!!!!!.Version: 2.2.0

PerfectTitle says it all.Version: 2.2.0

Star Wars day at seaMy mom had read ,that you can trade the jawas.so we brought some shiny things ex(money).but when my sister was gonna trade the coins they showed her shiny crown that she liked .so she tried to give the jawas ,the coins they refused to trade her and she started crying.other than that our cruise was amazing..Version: 2.2.0

Loved every minuteWe’ve traveled lots and have NEVER experienced service like this. All staff were amazing! Amazing food! Broadway style shows were wonderful. Only downfall- couldn’t get a chair around the adult pool, a lot of chairs occupied by belongings! Really wish that the staff would pay attention, follow policy and remove belongings after 15 minutes. When I complained the worker was very understanding but didn’t do anything. 25 percent of chairs had people in them!!.Version: 2.2.0

Fantastic timeHad a Great Time! Can’t wait to go again.Version: 2.2.0

AmazingI fond the food good and the pools were amazing and all the service was awesome and all activity’s were all good.Version: 2.2.0

Great for going on a Disney CruiseThis is a great app. You can message who your traveling with on the boat, and it counts down to the date that your cruise starts. There’s special Disney emoticons for the messaging. Once you’re on the boat, it sends you notifications about activities that you booked..Version: 2.2.0

The must have app for Disney CruisingApart from being able to communicate with your fellow travellers, this app lets you view & select activities each day. Reminders are sent for all selected activities. It’s great for knowing what’s going on and staying organized..Version: 2.2.0

Our first cruiseThat was one of the best trips I had ever been on personally and with the whole family. The dining staff was amazing with the kids (6 and 8 year old girls) I couldn’t ask for a better all around experience. The group we travelled with was ten and each and every one of us enjoyed our first cruise....we’ve already discussed plans for another cruise, the problem is just choosing where. Disney has always been great too our family, we have been to the parks for the past five years and now a cruise. Just a big thanks..Version: 2.2.0

Thanks;We really enjoyed our vacation on the Disney Dream. The stateroom hospitality was excellent. The staff in the dining rooms gave us special care. We cried when it came time to say goodbye. We very blessed with great, friendly service. Our adventures at the Ports were exciting! Thanks for a great vacation!.Version: 2.2.0

Western Caribbean aboard the FantasyWe had an incredible time aboard the Fantasy in short Disney does it right..Version: 2.2.0

Disney Magic is magical!Just wow, best cruise ever! Food was incredible and the service was excellent! We will forever remember our time on the cruise!.Version: 2.2.0

Disney dreamAwesome.Version: 2.2.0

Disney DreamI couldn’t even think of anything bad about this cruise ! I love the music and happy faces all the time. I only wish it was longer !.Version: 2.2.0

BeautifulThe staff are amazing. I have a total different outlook fo Disney now. Zoltan, Malinee, Witt and our housekeeper were exceptional. They all work very hard. We will always talk about this cruise for years to come. I wish every person could afford to be apart of this experience. Thank you. Room 2554. LeeAnne and Ian.Version: 2.2.0

Disney magic Jan 20-25 2019Great ship to sail on. Disney does everything right. The food, the service, the people and entertainment were amazing. The ship is spotless. The staff work hard to make everyone’s experience magical. We would definitely recommend Disney cruises to everyone..Version: 2.2.0

AmazingThis was so very helpful on the cruise. I was able to keep up with characters, menus and other family members. I would highly recommend this app to everyone taking a Disney Cruise..Version: 2.2.0

DCL AppThis app is great. It constantly updates while you are on the ship. It is a must when you are cruising..Version: 2.2.0

Amélioration à faireNous avons trouvé qu’il n’avait pas assez de service en français sur le bateau pour service C’était notre 3 ieme croisière Les autres à chaque jour nous recevons notre document en français Et y avait toujours une personne qui pouvait nous parler à notre langue au comptoir ect Nous sentions un service plus personnalisé Merci Suzanne.Version: 2.2.0

Magical tripIt is our first cruise ever and we choose to go with Disney cruise line. We heard good things about it and it turns everything we heard was so true. We had so much fun. It was a great experience for the whole family. The whole Disney crew staff were so nice and friendly. Special thanks to Kras, Ericson and Nishant who made our dinning experience unforgettable..Version: 2.2.0

Disney DreamAmazing ship and staff! Food was awesome and can’t beat the Castaway Cay experience. Five adults and one teen and all loved it! Fifth Disney cruise and we’ll be taking another!.Version: 2.2.0

GreatA must download. Great helpful easy to use.Version: 2.2.0

Left behndTrip was fantastic but left my runners under the bed in our state room and having difficultly trying to retrieve them now that we are home. But fantastic trip 5 stars.Version: 2.1.1

AmazingI really really super really like it.Version: 2.1.0

Incredible experienceThis was my wife’s and my first cruise ever and was truly amazing. From the crew, food and entertainment to the ship itself (Magic) it was all top notch. I expected it be a great experience seeing as it was a Disney cruise but those expectations were blown out of the water and into the sky. We will definitely sail with Disney again..Version: 2.1.0

Disney DreamAn incredible experience and the best family vacation we have taken. The service is superb and Rochelle and Andre gave our family impeccable service. We are so happy we chose a Disney cruise rather than a resort vacation. The only hiccup was that the usb pics I ordered were not ready when we had to debark the ship..Version: 2.1.0

Great!!!This was our 7th or 8th cruise and we obviously love DCL - however this was the BEST cruise ever. The entire staff was super. Our serving team was by far the best (and we’ve always had great servers). The stateroom host was amazing and even the merchandise teams! We absolutely loved everything about our cruise❤️ and as always the ship was impeccable!!.Version: 2.0

Essential - a mustDownload this app and when onboard start to plan your itinerary! Character appearances, activities, etc. You can 'favourite' your choices to make it easier to see your choices. It will also bling you to remind you for the upcoming event. Onboard chat was great! Remember to pass the chat code that's generated to your party so they can keep in touch. Very handy (make sure to charge your phone the night before!) Note: activities, movies, etc might have last minute changes and your 'favourited' choice may still bling you with a reminder even though the activity was cancelled. So don't fuss, just go with the flow. So many fun things to do onboard..Version: 1.6.1

Exciting!Excited about the new updates. Thank you for getting rid of that boring, old suitcase but could you add a little Disney to the countdown? Happy to have my pre-booked items show up in the app now. And my dining rotation..Version: 2.0

So useful!I really didn't know what to expect of the app because before you actually board your Disney Cruise, there's really not much there. However, once on board and connected to the DCL wifi, it had everything we needed- menus, hours for shops & restaurants, maps, the ability to 'favourite' activities to make your own schedule for the trip and finally messaging. We used this not only for those in our cabin, but new friends we met while on board. You absolutely want to make sure to have this app for your next Disney Cruise!!.Version: 1.6.1

Lillian & GraysonWe enjoy cruising and have cruised numerous times but this was our first time sailing with Disney. We were on “Disney Fantasy” (Dec. 23 -30, 2023.). While we always enjoy our cruises, the Disney Cruise Line was exceptional. The level of service, the friendliness of the crew, the genuine effort to address any requests or needs we may have had was second to none. I have to give a special shout out to SUDI, our dining waiter, Richard, our cabin steward and Dogan, the head waiter, for their ongoing attention. Most other cruise lines could learn from Disney’s approach..Version: 5.19

Could be so much better.For giving the basic informations it is good. It could be so much better. Disney please add a voice client for the device it would eliminate the need to have as many wavephones. Add a live data stream for the onboard information on channel 4 or channel 1 for ship wide announcements. Add an on demand option for the TV..Version: 1.6.1

Disney cruiseI had a lot of fun on my cruise the only thing to add would make the app load faster and while on my cruise I got locked on my balcony and we had to yell for someone to help add a way to call or text or both for guest services that would help a lot of poeple.Version: 5.18.0

Go cupsWe loved everything about our cruise. Only one request. Please give everyone a go cup to use and reuse. Instead of all the plastic and styrofoam going into the land fill. Just a suggestion to be more environmentally friendly. Thank you for the amazing adventure. See you next year❤️🌹.Version: 5.15.0

Good not greatThe messaging feature is very helpful but could us some updating like message forwarding, copy and paste text, and reply to specific messages. The biggest issue we had was no DCL wifi on Castaway Cay so the entire app was pretty much useless while we were on the island..Version: 5.16.0

Excellent AppOne of the best apps for communicating that I’ve ever used..Version: 5.14.0

Unreliable wifi on ship degrades the experienceMessaging is very unreliable on the Disney Wish. It seemed to work better on the Dream. Notifications arrive, but messages are not in the chat. At the beginning of the cruise, lots of “not connected to DCL-Guest” messages despite being on the wifi and have an IP address. Some things that worked sometimes were toggling private wifi address on and off and turning off all SIM cards. The new uncharted game is cool, but can also be slow and unreliable when creating teams, joining teams..Version: 5.14.1

SadSlow in updating average usage. N.Version: 5.14.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.21


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