Trinity Metro Bikes Negative Reviews
Disheartened CustomerImagine being amped up to coast along the stunningly beautiful and peaceful Trinity River for two weeks on three separate occasions, following guided directions, to no avail! What has been proclaimed as an easy and seamless process has been everything but! Trinity Metro I was rooting for you, but I am severely disappointed in this service. Your customer service has been somewhat appropriate because when contacted they did reset my password when I assumed that was the problem. However, I have pulled up to 3 different bike stations and have left with my heart as connected to my convenient-morning-biking-desire as the bike has to its docking station. It should not be this difficult to journey on one of your bikes! Please fix this!.Fort Worth AdventurerVersion: 2025.15.3
Rude service & double depositIâm extremely disappointed with the service I received. Itâs been two weeks since I was charged a $50 deposit twice for one bike, when I called to get help, the woman on the phone was impatient, rude, and kept cutting me off. She showed zero interest in resolving the issue and acted like I was an inconvenience. Iâve followed up multiple times, and the double charge is still not fixed. Completely unprofessional and frustrating. I will not be using their services again and donât recommend anyone else does either..AliimggVersion: 2025.15.3
Do not use!!Do not use this app. I would give a zero star if I could. The customer service team is extremely unhelpful and very rude. The app is not that easy to navigate, especially when you are trying to set up an annual pass with the EBT option. They will tell you anything just so that you can purchase it, itâs ridiculous. Use any other app you can to rent bikes. Plus, they wonât even allow you to use a debit card itâs credit card only, very lame.đđž.Applielife15845Version: 15.82.3
Credit card wouldnât registerI tried to set up an account but couldnât. I tried registering with my Visa credit card and it failed. Called customer service and they said they only accept major credit cards. Visa is major. I asked what they accept and they couldnât tell me. Thatâs insane..JaywhyFiveVersion: 15.82.3
One of the worst apps Iâve usedI am trying to rent two bikes using the app and canât make it work. I keep getting errors and the app freezing. Itâs infuriating. And the âhelpâ is of zero help. This has ruined my sonâs day as we had planned to ride in the park today. Do better..JjhowellVersion: 2025.15.3
Couldnât even payI spent probably 30 minutes today trying to pay to use the bike said my payment was invalid or there was a error each time i tried.H dd dhhdhshajVersion: 15.82.3
Only works the first ride and then doesnât let you get a new passNeeds a better interface it will only work the first time & the app doesnât function after this.HiOverHereVersion: 15.82.3
Very BadThey need to develop a better app. Friend got it working then it was busted while I was trying to make it work but they never accepted my card. They need to improve this app. That was the worst experience ever..Party with fun!Version: 15.82.3
Bike depositDo not rent if you want to spend 50$ Deposits that are none refundable and itâs per bike you rent. And itâs an additional 25 if you get âflexâ on top of that 50$ better get âpay as you goâ if you must rent..KimpstarVersion: 2025.15.3
Most painful headache bike rentalNot worth it unless you want to lose a couple hours off of your day. App is barely functional and returned bikes are not registered in app..Jake_da_snekVersion: 2025.15.3
$50 Depsit?!Im sorry but for each time you purchase a pass a $50 deposit yall take? bring back the old $10 all day pass what are yall doing.GakenflsishrnfVersion: 15.82.3
Doesnât approve any credit or debit cardIt doesnât work at all, does not accept any type of cards.Sara ramzVersion: 15.82.3
Not worth itTried several cards and accepted none of them. Do not bother downloading the app..Pacson hhnmmmVersion: 15.82.3
Needs updateCurrently accepts credit cards only. Please update to also accept debit cards..Abbbyyyyy02Version: 15.82.3
HorribleDidnât work , coudlnt scan card for anything..HonestAndonlyHonestVersion: 2025.15.3
TerribleSo much more expensive than previously, doesnât work, unuseable. Do better Fort Worth..HonalpVersion: 15.82.3
HorribleSo annoying to use doesnât ever work.DudhfhrhyVersion: 15.82.3
The Bain of my existenceLogs you out every week with no way to recover your account.Yee yee cowboy babyVersion: 2025.15.3
TrashIt doesnât accept any of my cards.HosseinhbsVersion: 15.82.3
Doesnât accept any cardsWaste of time. Canât use the bikes. Tried VISA, MASTER, and AMEX. None work..DoolgoVersion: 15.82.3
BadYup. The other reviews are accurate. Unusable app.Kev1n00Version: 2025.33.3
InsaneDo not bother if you have wells fargo this app will not accept your debit card i repeat do not bother.GnhhnkvcjgtbyhVersion: 15.82.3
Wont let me add cardTs wont let me add my card really came out here spent 30 min tryna add my card 0/10 dont wast yo time.Peepee pooVersion: 15.82.3
ONLY ACCEPTS CREDIT CARDTrash.Prod_charl1eVersion: 15.82.3
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ââď¸You duck.MmahmzmjjzVersion: 15.82.3
StupidThis app charged me $50 for riding the bike one time for five minutes. Then proceeds to kick me out of the app and not let me log back in after it already charged me 120 for the annual pass.Fitfo.HdjdbdbdbdbdbdbfhfhddhfhhdVersion: 2025.33.3
Nonfunctional appThis app borders on impossible to use. As soon as you get to any screen involving the camera, such as taking a picture of your credit card or scanning the QR code on the bike, the app crashes. Not only does it not function, you cannot go back. So if you were in the process of signing up, you have to entirely quit the app, start totally from scratch, manually type in all credit card info, and then pray for the best and go back and forth six times when trying to scan a bike. Itâs not transparent about pricing either. Instead of $10 a day, now itâs $25 for 3 hours and 20 min. Howâs that for inflation! The $2 for 30 minute pass is decent, but goes up by $5 every 30 minutes. Incredibly expensive for simply renting a bike imo..Laura AbellVersion: 2025.15.3
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