SimplePractice For Clinicians Customer Service

I like SP so far and you have created a platform that works very well for on line registration, Telehealth, making appointments, etc. I would like to suggest you have a chat window available or respond to contacts by phone within a short period of time. My office needs assistance at times and has to wait sometimes a day or two to receive a response. That is a big problem, especially as she is trying to set up the practice on SP from another practice platform. Also it would help to have a way to change full names on the calendar to initials only. This would be more protective of privacy. Adding a window where to leave an internal note to admin in the practice would make fast communication easy. Right now we must open a note to read any internal communication. Color coding various different kind of appointment would be helpful to know at a glance which appointments are intakes, couple, testing, admin appointments, group, etc. Overall, you’ve created a very good platform. I hope to enjoy using it for years to come.

Since using Simple Practice, my earnings have gone from minimal to substantial. In the past, I used a billing service that charged me 10% of all billed services, whether collected or not. I am terrible at tracking authorizations and documentation. Simple practice has been a game changer in all of these areas. I am pleasantly stunned to find that I actually can earn some income from my work. I am also pleased that I know what documentation has been completed, and what has not and can customize how I document based on the requirements of the pay sources (SOAP, DAP, etc.). The drop down menu for mental status exams and pre populated CMS forms are incredibly convenient. I have added the APA cross cutting symptom measure as part of the intake packet that I send electronically to new clients. Taken together, my practice is so much more organized and streamlined. The only drawback is the clunkiness of moving between menus and screens. I’m still not entirely clear about how to access some features. However, the help option nearly always provides the answer I need. If you are not the most organized person in the world, and do not love filling out those insurance forms, this could be the solution for you.

In my opinion, Simple Practice is a fantastic practice management system. The app is an added benefit, and wouldn’t be the only way to work with this highly capable system. I recently shifted from keeping all of my files, records, schedules, etc. on paper. It took a couple weekends to get fully up to speed. But wow!! It’s completely worth the investment of time. Because the program can do so much, it’s important to view all the tutorials to get fully acquainted. The system is set up with several checks and reminders regarding billing claims, notes, etc. In just a few weeks of using it, I’ve found a few claims I would’ve missed in my previous way of record keeping. So already it’s saving me money. In under two minutes following a session, I can dictate a note, bill and log a copay, and file a claim. Incredibly simple. I’m really having fun with this program. I feel as if I hired an entire administrative staff! Also, the design is aesthetically pleasing, elegant, and beautiful. My clients love the reminders, the ease of scheduling, and the access to invoices through the portal. Several people have complimented the ease of the portal experience. And I love that we no longer play phone tag; It saves time and creates a more fluid scheduling experience. I can’t say enough. I really love Simple Practice. Thank you!

Changes would greatly enhance this platform. Scheduling appointments, sending out reminders and activating the zoom meetings, is straightforward and effective. Setting up and activating the billing system is step learning curve, and then figuring out how to get assistance from people at simple practice is not simple. But once finally securing an online meeting, the people helping at simple practice are excellent - professional, clear and helpful. One great flaw and significant limitation for anyone who teaches, supervises or is seeking certification in many psychotherapy modalities, is Simple Practice does not have recording capabilities. I along with many others have posted questions about this and reached out to Simple practice. I have yet to figure out how to get a response to this. I along with many others have posted to the simple practice blog and reached out in other ways. How can the developers of simple practice be reached? And when will this recording need be addressed? Thank you for answering these queries.

I have been using Simple Practice for over a year without any significant issues. Since the most recent update, the app has been freezing. After the app freezes, it will not open. If I turn my phone off and then back on, the app still will not open. The only way to get the app to open again is to uninstall/reinstall the app which is incredibly frustrating and impractical to have to do while I am face to face with a client. I am having to uninstall/reinstall the app every other time I use it which is unacceptable. This issue started happening this week after installing the most recent update. If this issue continues, I will consider switching to a new EHR. Update: Since updating the app, it is working well. I also appreciate the increased functionality of the app such as the ability to approve appointments.

I am so glad to be able to access client files from the app now, and to have the AI note taker in the app. Great update. Two suggestions: 1. When using the app to add a document to a client’s file, the “take a photo” option does not allow for cropping, and the photo it appears to be taking is different dimensions after the photo is taken, making it essentially non functional. Can you add back the crop feature? 2. The old passcode screen with smaller numbers was way better. The image of the buttons seemed better aligned to the function of the buttons. I couldn’t find a way to give feedback except here, so maybe a support function aside from the bot would be great as well!

I love having SimplePractice on my phone so I can dictate notes and charge clients on the go. What I don’t love about the app is that you can’t access client intake forms or any client documents from your phone. You also can’t edit the session fee, make any refunds or delete invoices from your phone. I am an ecotherapist and often work outside. Because of the app’s limitations I have to print out my intake forms to review in the first session, which is inconvenient, a waste of paper, and a higher privacy risk. As someone with ADHD, the limitations of the phone app are very challenging for me, because when I notice something needs to be done I really need to do it on the spot. The phone app doesn’t make that possible and I often forget to complete important tasks because I tried it unsuccessfully on the app and then forgot about it.

Not sure why so many commented here on SP as a whole since this is meant for comments about the app. In terms of the app I love and constantly use it to check my schedule, message patients/families, make quick schedule adjustments, and have many times written my daily notes and billed through the app (especially when doing mobile therapy!!). My main issue with the app is I am unable to view the schedule of my therapist employee (meaning I have to use the website everytime to do anything with her schedule, resulting in time loss and annoyance). I wish the SP app would make it so I can see both of our schedules, like you can online. And include the same features to adjust their patient schedule, do their patient billing, access notes, etc all from the app. This would really be an amazing feature add. Thank you!

This app is very convenient snd allows me to easily take pictures of documents and client artwork and add it to notes. Overall I love this program. However, my issue over the last year+ has been that the mobile app will show that I have notifications (it shows a number on the corner of the app icon) and when I go to check in the “reminders” tab, it either never shows me reminders or it shows old reminders that do not match the number of notifications and are NOT up to date (they’ll be weeks or months old). How do I resolve this? My concern is that I am missing out on getting important up to date reminders from/for clients. I do not want to have to use the desktop version every time- it defeats the purpose of having the mobile app!

After years with our old EHR our group practice finally made the switch to SP last August. Not a fun process, but honestly, WHY didn’t we do this sooner? SP has been a game-changer for us. We pay far less than our old platform but get SO much more functionality. Billing out is no problem for our 9 clinicians with very little admin support and the client portal has streamlined our communication with clients so much that it saves us loads of time. The app is a bit function-lite (as an owner I wish we could check others’ schedules and see claims) but is solid and works well. It is awesome to be able to quickly check my schedule and see if any of my clients have messaged me to cancel. And if I forget to run a payment I can do that too from the app. It was also awesome to be able to drop our contract with Zoom because the teletherapy function in SP works fantastic and is seamlessly integrated within the platform. I am immensely grateful for Simple Practice and how much it has improved our work as therapists and our clients’ experience. Thank you, SP!

SimplePractice started out very user-friendly, but as time has gone on, they’ve made adjustments which have made it user unfriendly. It’s almost impossible to talk to anyone who is actually live and can answer questions I have yet to find out what the phone number is for remote help and I have difficulty signing on with two different computers because it won’t accept the other sign on no matter what I do the audio and video is slow and very choppy on most of my Telehealth calls this was not true at a telehealth. What started out as an easy to use electronic medical record has turned into a very difficult system.

I schedule clients on my phone and if you go into the app you can’t see your hours of availability. My schedule varies from day to day so I need to have both the appointments I’ve already scheduled show up and slots that are open for that date show up when I’m scheduling. Correctly I have to log onto the website on my phone and go into week view where it’s shaded grey if it’s available. But, then I have to scroll over to see the time because that’s on the side. It’s frustrating. If my biller didn’t like it so much for her billing I’d change services. Everything else seems to work great. But, scheduling is one of the things I do every single appointment.

I love the new dynamic type feature. Sometimes I do find myself writing my notes from within the app. It's much easier to do now that I can set the type size. Thank you, SimplePractice, for your continual improvements to the program and to this app. I use this app all the time when I'm away from my computer. I can see my schedule, enter client payments and write my notes. I value the additional password protection feature. I can set my client appointments to show in iCal with only initials. The support from the developers is incredible and they are constantly updating features. I highly recommend this app if you use SimplePractice as your practice management software.

This app makes it so much easier to run my practice and stay on top of things with minimal hassle. Since I don’t have a lot of storage room in my office for files, it saves a lot of space by keeping records electronically. It also helps me to communicate securely with clients, and automates reminding them of appointments, some billing, etc. I wish it had a few more features (e.g., allowing separate numeric and verbal descriptor fields for electronic form/questionnaire answers so the app could score measures on its own), and I wish I could send weekly copies of a single measure to clients and also customize the look of my client portal more (add my logo, rearrange visual location of things) but overall it’s great.

My review is for the desktop option as I don’t use the app. I started with the desktop version a year ago. Have been pleased with the program offerings and customer service. Only recently have I had the equipment to use an app. Due to familiarity of the desktop view and the app not being as robust as the desktop version, I continue to sign into my SimplePractice account. Customer service is responsive and follows up to see if you are satisfied. Lots of options to learn program features, such as blogs, customer user posts, videos, or weekly webinar events. Simple Practice is part of my team, not just my electronic health records program.

I just started a new psychology practice. This is a very nerve-racking venture, however, SimplePractice has made it about as easy as it can get. This was recommended to me by a colleague. When I first signed up, it looked somewhat daunting. As I started entering in my information, it became easier and easier. I have been using it actively for two days, therefore, I have not received any payments yet. If I actually receive a check from insurance, I’ll be floored because SimplePractice seems to take care of all interaction with insurance companies. I highly recommend using this as my clients have been really impressed with it as well.

Until last year I would tell any therapist there is simple no better platform fo managing your practice. It handles EVERYTHING. Note taking is totally up to you (compare with platforms that wouldnt let you end the day without completing a note). Scheduling. Messaging. Billing. It does it all really well. Here the hitch and I am looking at YOU SimplePractice. I don't care how secure you say things are, your introduction of AI into the extremely private and personal space of psychotherapy is not cool. The environmental impacts, the security leaks, the way AI has been proven to reduce users' cognitive function? With AI threatening to even replace THERAPISTS, why are you jumping into the frat so unquestioningly? DO NOT DO IT.

I use SP to manage my practice and I find it to be very usable, although the layouts took me some getting used to. Now it works like a charm for me in doing paperless intakes, billing and scheduling. My main complaint is about the mobile app. The calendar function on the phone is not nearly as good as the desktop one. Since SP is eliminating the calendar sync from the first two pricing tiers, I was hoping I could just use their calendar function in lieu of my google calendar but that won’t be possible on the app because it doesn’t give a weekly view. Hoping they will change this functionality soon.

Ever since the newest update and especially in the last week or two the app is now requiring me to login every day and sometimes multiple times per day. I have deleted the app and re-downloaded it so I definitely have the newest version and this issue is still persisting. This is extremely frustrating and interruptive, please correct and I’ll happily modify my review. Edit: thank you for fixing the logon issue!! My only other request is to please make a faster way to sign our progress notes and make charging the copay one of the first options we see when opening an appt.

I like Simple Practice’s layout. I also like the calendar feature & case notes; as well as the ability to audio dictate. I don’t like that I can’t call in and talk to a representative for support. I am an audio learner & really need the ability to speak to a live person. I also feel more supported having live support. I also don’t like that you have to scroll through the times on the scheduling system. It would be great to punch in the time. If these two features were available, I think it would be pretty close to perfect.

I have had this EMR with SimplePractice for three years now. I learn more and more about the features that it has which helps me streamline and simplify my business So I can concentrate on my clients. I appreciate that Simple practice has continually made features of managing clients records easier and more simple. I am now using this program for telehealth counseling and I believe the cost is worth it for an extra $10 a month. The only complaint I have is that some of the auto reminder featuresCan be annoying and difficult to find in order to shut off even after clients stop working with me.

Simple Practice really does make the business side of my practice so much simpler. It’s amazing to be able to send intake paperwork electronically through the client portal and read the responses before our first session. I also love the text/email reminder system to remind clients of appointments. It’s so helpful to have my calendar, notes, billing, and paperwork all organized in one place. I gave it 4 stars instead of 5 because it did take me a while to learn and wasn’t as intuitive as I had hoped. They have a lot of great tutorials and are so happy to help via email but don’t have phone customer support at this time.

I have used the app multiple times for writing my notes and reading notes and everything else. I don’t like how it moves back to the beginning of the note if I’m typing on it as one person said. Also, I keep getting a reminder to use the simple practice for clinicians and I thought maybe I could change client settings on it since it has been updated and it was saying it was a better experience. But I can’t, for example change how a client receives reminders.

Love how quick we were able to get our EHR up and running with now having Mobile Apps for clients/telehealth! Keep improving Simple Practice—-we are looking forward to long years of practice with you guys! Hope next step is to actually have Intake Care Coordinators available on demand for busy private practices. Let us know if you do already. We need Client Care help too..Thanks for developing such a user-friendly platform for our small mental health clinic!

It’s stable and you can do many things on the app that you can do from your computer. Nice UX and pretty intuitive. One aspect is consistently frustrating, however: every time the app updates, your preferences for notifications and Face ID are reset. It’s annoying that I have to go back in and change my notification preferences (the only thing I want to be notified about is a message from a client)—but the Face ID setting being turned off is a security issue. I hope they are able to fix that in the next update.

Overall, Simple Practice is great. There are a lot of thought out features. Then there are the frustrating aspects of the program like when I’m doing therapy with two or more siblings, the program requires different email addresses. There’s nothing where we can link them together...use one portal access per household. It would also be convenient if there was some way to see all future appts listed in the clients’ portal or to print the dates off. It only will show the next five session dates, rather then being able to scroll through all of them.

AMAZING! I only wish there was an option to place etransfer for payment!

Four stars instead of five because the iPad version is not usable in landscape mode.

I’ll start by saying that SP was a godsend to me when opting to go with this platform 2 years ago. Since that time, I have recommended this to many colleagues, many who now use it as well to manage their clients and practice. However… With the recent rate increase also came a repackaging of the features in such a manner that I now seem to being paying more for less. The most notable feature that has been removed from the “essential” plan is the two-way calendar sync. I was unaware that this feature was removed from the original plan until this morning when I nearly missed an appointment that had not been synced to my primary clinic calendar. At first I thought this was a technical issue, only to find out that this feature was removed as part of the plan changes. To regain the 2-way calendar sync function would require an upgrade to the “Plus” plan for an additional $30 per month! Given the scope and needs of my practice, there is no way it makes sense to increase my overhead by $360/year just to add a single feature from the premium level of service. I guess this means it’s time to re-open my search for a practice management software that better fits the needs of my practice and doesn’t charge more for less over time. It’s too bad, because I’ve certainly been beyond happy with everything about SP up to this point and thought I would be a “lifer.” I’m guessing several of my colleagues will feel similarly as soon as they realize what these changes mean to the efficiency of their practice.

I downloaded this app and immediately decided not to use it so I deleted it. Every time I’ve tried to communicate with this company to tell them I want to stop receiving their emails they tell me to sign into the app. Apparently you have to download the app in order to communicate with them but I don’t remember my sign in information and they won’t communicate with me to give it to me. And… There’s no telephone number and no way to reach this company any other way but by signing into the app. Now I’m getting emails from them telling me that my free trial is over and they’re going to start charging me.. *Update* .. I finally heard from someone by phone after spending half an hour when I got home from work tonight to re-create all my sign in information so that I could put an end to all these communications and clarify what I need to do to delete my account. I did accomplish this finally but it took a whole month to speak to someone and she was clearly working very hard to be nice in dealing with this frustrated and dissatisfied customer. She didn’t really want to hear the things I had to say about my experience and that I had problems with the service. She wanted to just get on with the business of helping me delete my account. She also made reference to this review asking me if I would be willing to modify it or change it after speaking with her. I did delete a few things I previously wrote but I’m still frustrated after an unpleasant almost power struggle.. feeling a bit managed, really.

First I want to say, while I am certainly grateful to simple practice and that they developed an app for us to use instead of needing to always sign into our computers a lot of times to manage our appointments and scheduling with clients, I find that the app often continues to be glitchy, slow to load, even loses my information when I am trying to set appointments with clients. Over the past 6-8 months, maybe since the big app overhaul a couple of years ago, either an appointment was not saved, was saved for a wrong time or I’ve missed an appointment because the information I put in was not save properly. Now I know this can sound like a me problem and I will own my part in having fat thumbs but a lot of it is that the wheel of death shows up and takes forever to load. Most days, if I need to manually change a clients appointment or put information in, I often don’t trust the app or have to set aside 15 mins for it adjust so I can make changes. I am much more inclined to use my desk top than the app any day. It has been bothersome enough to consider changing our practice system to another product, sadly…and I’ve been with SP since their beta testing. So hopefully something can be done to improve its user interface speed.

If you are a member and refer a colleague to Simple Practice, both you and the colleague are suppose get a $50 credit if the colleague subscribes to SP. I was the colleague and subscribed and did not get the $50 credit. I contacted SP and they sent me a link to an information page (get use to this, there is no live customer support provided, you cannot call them for customer support, only email, and almost all responses are a link to a generic pre-written article you already had access to on the website). The article they sent me about the offer said that the credit would be given once I RENEW the subscription. I pointed out the discrepancy in wording and they simply disagreed. I was really surprised by their response. It seems like a good product so far so I thought they would at least say we will take a look at this potential issue. Instead, they denied there was a discrepancy in the wording. I opened the app today and the wording for the offer is still the same. It’s too bad. Pretty good software but misleading advertising and unwilling to take customer concerns seriously. Also, consider the email only customer support in your decision.

This EHR is very frustrating, because problems are addressed by email only. Trying to schedule with a live person is a process. When you have a question, you’re forced to submit a help ticket or email to schedule a call. I’ve scheduled calls and had the SP staff forget to call. I’ve had the same 2 significant issues for over a year with no resolution. The SP staff sends pictures of what to do or a video link. If I had 30-60 minutes for every issue, that would work. I’m busy and don’t have that kind of time to invest in something that could be answered on a 5-10 minute call. When I attempted to change EHRs, the new company couldn’t download my SP files, due to SP having such a difficult program. I was left with starting over and scanning hundreds of documents into a new EHR or staying with SP. Again, time is an issue. I have more client issues with the portal and billing email process than any other problem related to my office. There’s been nothing “simple” for me about this EHR. I feel like I work for their company, when it should be the other way around. Needless to say, I’m very frustrated!!!

First - I love SP! It’s SO easy to navigate and everything seems to flow and work as expected/needed! I love the notes from the calendar. I love the Task list to remind me of any missing or needed items. I am excited to switch to SP and look forward to the time/energy I will get back and be able to spend with my clients! Requests! #1 - PLEASE get an app for the iPad! I use mine 90% of the time and prefer it to my (awful) PC. When I try to sign in online (on iPad) it forces me to the IPhone app - which I will be deleting. It works beautifully on my phone but could be fully functional on iPad. Request #2 - MORE check boxes or prefilled options in the treatment plan - especially for the extra Wiley treatment plan! Don’t make me drag my book out. Other than that - thank you for a product that is easy to use/navigate and offers exactly what it says it will! AND thank you for a website that is so real and detailed! It was very easy to see what product I was researching and when I did free trial - i got exactly what I saw!

Simple practice is fine if the only thing you do is have 50 minute sessions with people who have no cognitive or physical challenges and don’t do any testing. When I asked about accessibility features in my intro “help” session I was told to publish a comment in their suggestion forum and no effort was made whatsoever for improvement. All billing is tied to the calendar which does not work for assessment even when billing in units, and there is not a good way to track deposits on large assessment charges. They push you VERY HARD to their AI chat bot and email for any support, which is very time consuming, (you must wait for replies to every question and 95% of the time my question is lost in translation) and will do everything they possibly can to not talk to you. Also questionnaires, notes, and other templates are extremely limited. However, I’ve been able to find a good platform for assessment/neuropsychology to move to.

I have been with SimplePractice for three years. Most of everything the app does is great. Overall it is limited on what you do regarding settings and account so I spend way more time using the web browser format. Things that are good - nice aesthetic - fairly simple for clients to use - client scheduling portal is helpful Things that have needed to been improved for a long time. - the scheduling app won’t let you set forever repeat, you have to pick a number of sessions. For multiple clients who have been with me long term their number of sessions runs out without me knowing and they lose their spot on my calendar. There have been multiple requests from different users to address this issue. Nothing has changed. - it still only works best if you are a licensed therapist who is billing insurance. For coaches and other practitioners I would say you are paying for a lot you don’t need. - you can’t combine accounts or practitioners easily. As we have hired staff who use this platform already. They have had to completely start over in regards to client records even though all they done is changed login info. I would have probably still recommended this app with these issues in mind until this week when they raised their prices 60% with barely 30 days notice. They are way more expensive than other services now but with as many clients our team has it feels like we are forced to stay put. I would be very wary to sign up for fear they do this again next year.

SP lost 2 stars in my book for their abrupt and unexplained decision to begin charging an additional $30/mo. for 2-way calendar sync. Many, many people were infuriated by this and understandably so. With any company it might feel cheap and underhanded. But given my prior experience with SP, where I typically felt supported and considered, this move felt particularly painful, exploitative even. It’s not as easy as just switching platforms, and they of course are well aware of this. The ol’ bait and switch it would seem, or how else to think about it? Regardless, I have chosen to stick with SP, functionally-speaking, though I now do so begrudgingly, one more tick in the ever-widening “profit over people” box that has become our healthcare system. Shame on you SP. If you need more money, just raise our rates, and gradually so, like every other sensible business. Or if you’re going to tear us a new hole, at least as some bells and whistles, some sparkle, something to distract us. It just, it almost feels cynical. Ok, I’ve been sitting on that for awhile now, thanks for reading.

My review today has to do with the calendar feature on the web version as well as the app. I am a blind therapist who uses screen reader software called JAWS. The problems I faced are as follows: SP website version: I can create and schedule new appointments. However, I am unable to read my calendar and select the link of my client’s name on the calendar. I’ve had assistive tech professionals walk me through this who are familiar with web accessibility and screen reader software. They concluded that the calendar where the client’s name is not coded in an accessible way. Please, please, please work on this issue to make it more accessible to me and other blind therapists out there. We exist and need affordable, accessible EHR options for our businesses. SP App: The work around I have found is that I can use the calendar on the app to locate my clients name listed at the bottom of the calendar and write notes and make payments. However, scheduling appointments with the app is very difficult. It is a major challenge to select the right date if the date isn’t directly before or after the date is on, on the screen. It often jumps around. I need to use the little vision I have to turn off voiceover on my iphone and put the phone under a large magnifier and struggle, hoping I have selected the right date. I have made many mistakes with scheduling because of this. Thank you for reading, and I really hope Simple Practice takes my concerns seriously in addressing this issue.

The app is ok, you can do Telehealth via it and check your calendar. Nothing too special. The company is under new ownership seems more focused on earning money than their customers’ experience using the product. They introduced a new pricing structure that manipulates users into having to pay a lot more to maintain the same features they are used to paying. As a solo practitioner I would have to pay $99 a month (a 40% increase) to maintain what I had prior. The price increase would add nothing I would want or use. Customers bought this issue up when they introduced the new plans and SimplePractice made it clear they were not listening to our concerns, told us it was better for our “journey,” and then censored voices that were not complimentary to them. They have since been focusing on a lot of bells and whistles (website, directory, etc) and not focusing on what they were known for- a solid EHR. There have been a lot of bugs lately which they are also glossing over. Choose a different EHR, one that respects their customers.

Agree with reviews that are less than stellar. Can’t change an invoice. So my records from Simply Practice can’t be sent to my CPA. Coaching doesn’t need the same insurance billing style and limited add ons. During a session client can choose 30 more minutes but this app has no “SIMPLE” process for changing the session invoice. It only offers “EDIT” client information. Any complaints get lengthy emails with more long winded videos to watch. Who has time for that?! Needs obvious and quick resolve on same page. Not user friendly. Apparently, product launched and the designers failed to pull potential non-IT trained clients in to observe if user friendly. Contacted Stripe for these issues and was told I need to be a programmer to make it work the way I need it—programmer? Really? I’ve never needed to be a programmer with PayPal. Unreal. Now to add—don’t depend on the little weather forecast. Today is a high of 23. The reminder says 66. Like so much of this program. It’s very unreliable. Now I have to download all of my input and reload into another company. Do your research.

The app overall is great in concept. Unfortunately the video is not on par with zoom. I use an iPad Pro with keyboard to work. Sp supports landscape if you use a pc, and ironically used to support it on my iPhones and iPad, however a while back they ditched that and now only support portrait on iOS devices causing a significant loss of useable screen space. I don't like to squint. Also, as the app only truly supports iPhone, the other features, such as schedule present as iPhone screen and I have to either read side ways or turn my iPad to read...loosing my $300 Apple keyboard. I continue to use SP, because it is great at scheduling, notes, plans, and especially billing. However, I end up using Zoom as a second app just for the videos in landscape view. Sp could be the best app for my practice if they would just realize that most professionals are not conducting business from their phone, and that many professionals have traded in their full blown heavy laptops for iPad Pros. Such simple requests that they do not seem to catch onto.

Overall this app has had steady improvement and had useful features often on par with the desktop version. However there were several issues which prevent me from eating g it higher. My biggest issue is that each day I must set up the app security again. I have to log in, select Touch ID, set up a pin and then I can use Touch ID to log in - until the next day when I am forced to do it again. It is as if all my settings are erased each night. I use Touch ID with many apps from many different developers and this is the only app that behaves this way. I have commented on this before, but the response I received from simple practice was that this is a security feature. Their response made no sense and this has been an issue for about a year so perhaps my iPhone is special. A second issue that occurs is that at times message are perpetually “syncing.” I have to log out and back in for them to stop syncing or sync correctly, however you want to look at it. Finally, they tend to use some non-apple interface standards that can be a bit confusing at times. For example the calendar would be much better if it worked more like iCal. Overall the app provides significant functionality, more than expected, and is a useful tool. I wish it was a bit less frustrating at times.

The reason that I put one star is because the system is not at all supportive of a therapy practice that has multiple clinicians. In my practice we cross refer and share clients that have different specialties. Trying to address this in SP is so disappointing and frustrating for the client. A client can only access one clinician’s schedule and secure message. The only solution is to make a client have a new profile for every clinician in my practice? That’s a completely impractical and nonsensical thing to ask a client to maintain 2 or 3 logins and passwords because they see more than one clinician at my office. Also, having parents and children being seen at my office is also a system nightmare, having to assign an email to a 5 year old child? There has to be improvements made to your system for group practice and dealing with client profiles that are minors. I hope you are working on these fixes, otherwise we will have to find a more comprehensive system. So disappointed.

I am an LCSW with a busy practice. If you rely on the app for scheduling and Watch integration, my recommendation is to look elsewhere. The app is buggy still and requires login multiple times per day. After months of reportedly working on it with their developer, they decided it was not worth their time due to “the complexity of the issue.” I asked for calendar integration until they got the bugs worked out with the app and was eventually told to kick rocks. As a former IT professional and current customer, this to me is an unacceptable response. I love a lot of things about the service, but for scheduling, there are better options until they get this issue resolved.

This is the most inconsistent EMR/EHR I have ever used. Input data and required steps for processing insurance, billing, etc different for each case, each service and inexplicably each appointment. Default settings don’t apply and then do apply. Invoices automatically populate and then don’t. Invoices link to payments and then don’t. Payments received then show up as not having been charged. Patients show bank account records that payments have been deducted from their accounts while the system shows that they weren’t charged. Not only confusing for all parties but jeopardizes business because patients don’t understand what is happening. I have two owners/directors who consistently disagree about what is causing the problem and consistently provide contradictory guidance about what to do.

Even with updates to add billing features the insurance payment system is severely lacking both in the site and the app. Confusing and unintuitive. On the app there are no insurance payment features - marking things paid or received. Same on the site. If an ACH comes through, which is hit or miss, it isn’t marked paid unless it’s the exact amount you have listed as your fee. There’s no way to mark a session paid manually and when I add a insurance payment manually it still doesn’t change to paid half the time. So all the reports and analytics are inaccurate on the site as well. Very frustrating. TherapyNotes is a good alternative.

They will bombard you with several emails a day to get you to pay for a subscription. I guess their product can’t speak for itself and they need to employ hard sell tactics. There’s no unsubscribing to the countless emails and they asked me to provide government ID! I had to contact iTunes and anti-spam government officials to try to have them stop harassing me. Hoping they stop. Worst company on APP store ever!!! Recently got a reply to this review saying you can unsubscribe with the unsubscribe option at the footer. If only!!!! That’s my issue there’s no unsubscribe button anywhere. And... I have to give government ID to unsubscribe to a trial date product I didn’t yet sign up for. They David I need to show IS due to banking info. I never added my banking info... scary!!!! I can not unsubscribe. I’m SIMPLY stuck with them for lifetime of emails.

I overall enjoy this app a lot but there are a few things that need to be updated. 1 when I enroll new clients for some reason setting up notifications seems to not initially work. I always have to go back in clients charts to update that. This is not an issue setting up a new client on my computer. 2. Since the update scheduling join the right time zone is a hassle. I schedule in up to 3-4 time zones and have a preferred one but since the update it is confusing to know which one I’m scheduling in even with my preferred time zone selected in the settings. This was not an issue before the update.

Biggest complaint: system goes down during workday and company will not respond responsibly by explaining the outages and discounting service fees by a small nominal amount to acknowledge the lost sessions and frustrations for all. 2nd major issue: it’s just not intuitively designed from the start, and many times trying to change some setting or default workflow that should be easy to find and change ends up buried in hidden layers- in a way it reminds me sometimes of Epic, and if you’ve ever been forced to use that system, you know what I mean.

The app in its current state is pretty decent. After iOS 14, my battery gets incredibly hot while doing telehealth sessions via SimplePractice. So hot that I have to shut my camera off with my client and then it cools. I think that’s a programming issue, because I have done these sessions in various places, while charging and not charging my phone and each time I get the battery warning. The other issues are mostly just integrating more of the web browser features to the app. Looking at reports and editing more of the client files. Once these are fixed, I’d definitely raise my rating.

The app use to work just fine but i can no longer sign in. I have to reset my password each time i want to sign in whether on the app or from the website. I’m also very unhappy about certain updates. I can no longer use the video link and go straight to the video session. With the new updates, I need to copy the link each time for each client, manually go to the video app and paste the link or it doesn’t work. When I click the video link directly, I just get redirected to the App Store now. Overall, the app wastes a lot of time. Please fix and address so I can update my review to a decent one.

Since this is an app review I’ll do that first… minimalistic app, nothing very fancy, which is OK but since it doesn’t have much of the functionality I need, I have to use the website anyway rendering the app pretty much useless. I can do a quick calendar change when needed or confirm an appointment but not much else. If you’re looking for a robust app that has similar features as the actual EHR, you’ll need to look elsewhere. Second, the company is awful. It used to be good but they started ignoring their customers needs and seem to be just focused on profits now. Huge price hike recently. Went downhill fast. I’m leaving the company for something better. They lost my business.

There are some options missing. 1. Fee collection: there should be option to process Credit card upfront in advance too. Currently there is only option under autopay is to process after appointment is over. A few times I noticed even after crisis card information collected at the time of appointment, stipe payment failed to go through after the appointment session and I lost the fees as client attend the session and stripe payment failed and no reason was given. I wish there should be option to acccept payment in advance too to avoid the failure of payment later. . Reminder of text/ voice; there should be more option to select they text or voice 2,3,4 in advance of the appointment time, currently there is no option less than 24 hours. Thanks