Telehealth By SimplePractice Customer Service

Telehealth by SimplePractice Positive Reviews

Being Healthy and the word “No Excuses”Has never been this easy, to provide the right explanation in a nutshell “stellar performance “ , having experienced many Different “Telehealth apps”, Nothing comes close to “Simple Practice “ you have indeed shifted the entire paradigm in Patients and clinicians way of communication the clarity, the simplicity, the ease, when we speak with a physician of any kind we have enough on our minds that is to worry about, Adding the way of communication used to add unnecessary anxiety to top it all , until You came along and not only Eliminated all the unnecessary stress and anxiety But quite on the contrary, “I cannot wait every time to speak with my healthcare provider knowing that it is your Amazing app that will deliver a service no other can. Thank you for changing the lives of millions!!! The number of Healings you contributed and responsible will never been known to mankind, But the one above never loses count, therefore many many year of success and prosperity for all who made and make this happen on a daily basis.Shiperu.comVersion: 3.5.4

Better than the first online counseling I triedI’m not sure what I can review that would be specific to this telehealth company, so I’ll just say that I haven’t had the connection problems I did with another experience when I was trying to do group session. I’ve had some, but I’m assuming it’s because I’m in the sticks and have poor internet. Secondly, on a general note for online therapy, not sure if there are design or tech improvements by the company that would make a difference, or if it doesn’t matter who facilitated it, I pretty much hate doing group counseling online. Individual is not bad when I need the convenience, but when it comes to effectively communicating and having a relationship with ones health provider that garners and conveys all the aspects of healing you need, being in person is something I have to do as part of the process. But telehealth is great for those times when you wouldn’t make it to the appointment if you had to get up, travel, make it there on time...as someone who is late a lot, I miss less minutes of my session online cuz I can just tune in while I’m in the middle of whatever thing that would be making me late is happening. And I wouldn’t be looking for my keys in order to leave on time anyway!!! But group is too chaotic for me. I need to see everyone’s body language and feel like they see me. Same with Individual, but it’s better to have sessions than not. Either way an hour goes by so quick, which is why online only seems like it could get very hasty and mechanical and dismissive of personal nuances in perceptive care and communication..Clash City Rockers/2:59Version: 2.5.5

Simple & Easy to Use With A CatchOnce I was able to get it up and running, there were no issues. The audio was good. The video was good. The setup prior to the telehealth visit was very simple, Unfortunately, the first three or four times I tried to launch it via the link provided it failed, first in Opera, which is my default, then I tried it in chrome and still was not successful. I tried it in Safari, which I never use, and it wouldn’t even bring a page up, It just said something about private relay being broken. I will say I am on one of the latest developer betas of iOS, 26.2 Beta 3 and I use an iPhone 15 Pro MAX. I also know that Opera is a bit quirky with certain things. In any case, I closed all apps, did a hard reboot, clicked the link and it worked without issue. So there is a possibility the issues I experienced were all mine. That is why I gave it a 4-5 instead of 5 because when I actually got it working it was simple and flawless. I had to do some basic troubleshooting that an average iPhone user would have no clue how to do. I will end my review with a thank you to the developers and their Lead and everyone that brought this app to the market, It’s solid work but I think there may be some bugs that need to be worked out. Thanks!.K4ratek1dVersion: 4.1.8

My therapist LaurenI am grateful for my therapist Lauren. I have a connection with her that is hard to find when getting a new therapist. This is a reminder. She is very compassionate. I think she is going to be an asset wherever she works when she’s done with Next Chapter.. it’s hard to find a therapist. That is a good fit. I’ve have always had therapist’s the same therapist for up to 10 years. I am 60 years old and can see and feel her compassion. And the hardest part is that she will be leaving in December. I think Next Chapter is a great service for those with mental illness. I would like to continue therapy. With a new student after Lauren is gone. I have been diagnosed bipolar for 33 years and recently found that I had attention deficit hyperactivity disorder. When she took me on as a patient Simon, she definitely got a full load of many issues of mine.. I am thankful for her. Thanks how many babies can a dinner are you hungry come.Grandma's dearestVersion: 3.3.0

Healing Begins with Being Heard. Thank you Tanye for hearing and healing me.There are very few people in this world who truly see what they do as more than just a job, and Tanye is one of those rare people. Before meeting her, I never knew support like this existed. She has been like the best friend I never had, the kind who listens attentively, hears not just my words but the emotions behind them, and genuinely wants to help me navigate life's challenges. Every conversation is met with compassion, patience, understanding, and wisdom. Tanye has a remarkable way of helping me work through my struggles in the softest, gentlest manner while still providing honest guidance and incredible insight. She has helped me identify things within myself that I never could have recognized alone. She has lifted an unimaginable amount of weight from my shoulders, not because she had to, but because she genuinely cares about helping people become healthier, happier, and stronger versions of themselves. What she has given me cannot be measured. The peace, clarity, confidence, and healing I've experienced because of her support have been life-changing. To say that I'm grateful would be a complete understatement. Tanye, thank you for your kindness, your patience, your compassion, and for the countless ways you've helped me grow. Thank you for making such a profound difference in my life. A million times over, thank you. ❤️."@&$!'oVersion: 4.2.1

Rural area TelehealthTelehealth provides an option for my clients that live more than an hour away to connect. I was using Telehealth before the pandemic ad so it was easy to make the switch when Telehealth was required due to the pandemic. I live in a rural area where clients don’t have access to high speed internet. The video may be glitchy when the clients don't have good bandwidth but we all know that and work around it, the audio comes through well. I like that Telehealth has allowed me to keep continuity of care for clients that move across the state. It is very easy to switch to Telehealth sessions if they were in person on my calendar. People can call up the day of the appointment, tell me they have a sick child or a snow storm and can’t make it and with the press of a button they can be sent a Telehealth link through their email. This has cut back on cancelled sessions tremendously..Eve@CCVersion: 2.5.6

DelroyI was in a depression mood in and out of the hospital, sometimes feeling like I might not see the next day, the doctors couldn’t diagnose me with a case, I spent over $20,000 going back and forth to specialist, no one could diagnose me with a complaint. So I decided to seek other help by finding a counseling therapist, I went on line ( me and my Daughter) searching, that’s when we ran into miss Pusey. we were looking for someone with a lot of experience and that’s what she has, plus someone who is a Godly person, again that who she is, so we contacted her, and I did five months of counseling with her, and since then, I have only gone back to the doctor for my annual check up. and now what used to look like a down spiraling future, is now looking like a bright and promising future. if anyone at all needs counseling this is the place, look no farther, her counseling is EPIC. (Wholly Healing).Delroy SanchezVersion: 3.7.1

Kyson Williams and Coni KempLife saving, phenomenal clinicians! I will be grateful forever! My life would be very very different, less, if I hadn’t received help from these people! There are no words to describe how they have seen my mind and poignantly guided me to heal after my head on car collision. There should be hundreds, thousands more of this caliber mental health professionals in the world today. Teaching! I have certain caliber of intellect and educated value for psychology. The therapeutic assistance I started to receive before Touchpointe was a much lesser knowledge base. I was leading them and they were making my condition worse I know. I needed someone that could see my injury and guide me to it and then heal it. This group knows what they are doing!!!! I cried , the first time when they repeatedly defined what was in my neural functioning exactly! They were and still are the perfect guide to repair the pathway I couldn’t see, or perceive. I say with certainty they have and provide, current education at top quality level, incite safety and self awareness with grace and ease, are free from judgement, respectful, tolerant, kind, understanding , affirming,comforting, relatable and spot on diagnosing and actually addressing specific healing needs! Touchpoint, and every single person that has been working with me are hero’s! I thank God too!—because now I am reconnected to him thanks to my help out of the - numb, dark! I actually feel very fond of them for what they have done!💕love them! PS They all deserve a Raise!! For real! 👏👍.Pracer GoochVersion: 4.1.6

Healing & GrowthI just video chatted to one of the most insightful, intuitive and gifted Therapist I have ever met. Through my husband of over 30 years, I have had the medical benefit of speaking to someone who was so present and available to me someone who heard me & saw me and had amazing suggestions for my continued growth and healing. I didn't know what to expect doing a video call and I have had quite a bit of therapy in my life. This one hour session pointed me in a healthier direction, suggested alternative therapy modes and helped me to have more hope and less sadness in my life. I will continue to see this person for as long as I can because I can see & feel I really will be alright. This has been an extraordinary experience and I would recommend this to anyone & everyone. Video chatting works. Please try this if you need help. Thank you.Tipicanoe3401Version: 3.7.2

PERFECT….ButOkay! So just got off my therapy appointment and I wanted to write this review. So I love using this app! Pretty convenient, but there is a problem. This has happened multiple times since I started using this app. My therapist and I will both join the session, but sometimes never let us in. Like this happened today. I clicked on my link like 5 minutes beforehand, before my appointment, and then my therapist will usually be on at the dot. But today, my therapist wasn’t on. And 6 minutes after my The start, it said my appointment failed. So I had to re click on the link and wait a little longer before we actually started our appointment. This has happened sometimes and it once took up half of our session just to get on, and once, it didn’t even work out and I had to do our sesh, via phone call. I really do like this app, I just hope this mishap will get fixed ☺️.ILikeKpop☺️ྀིྀིྀིྀིྀིVersion: 4.1.3

Not a secure AppDownloaded the App and a day or so later was solicited by a provider, this is massive breach of confidentiality and totally unacceptable seems in violation of the HIPPA requirements. Tried to contact the soliciting provider I had never heard of by reply to their email to find out how they got my contact information but the provider would not divulge that and had Telehealth stated in their description. They received my first email and told me I could ‘unsubscribe’ to what I had not even ‘subscribed’ in the first place and they have not replied to my 2nd email asking again where they got my contact information. I am looking for an explanation and expect an answer ASAP. The only reason I put 1 star is that it wouldn’t send the comment without a star, but this App gets a minus 0 several times for this imo..DlspaceVersion: 2.0.0

Good app.. just needs some small tweakingThis is a very good app to use; especially for talk therapy sessions. I use TeleHealth all the time when meeting with my therapist and I like the chat room feature where both the doctor and patient can chat/text in the chat room. Again, this is a very good app to use when seeing your doctor however, though, the app needs some small tweaking or improvement.. it would be a really good idea if the chat room gives the user the option to send pictures when talking with the doctor about something if necessary. I know when I want to show my therapist something while we talk, I am not able to because the app doesn’t have that feature to share/send pictures. I highly encourage the app developer to take my small piece of advice to heart while they continue to make changes to the TeleHealth app. Other than that, I really like TeleHealth..SonyasmilesVersion: 3.3.0

Convenient and VALUABLE Time Saving5 stars because the platform works great! However, I am giving 4 stars because if I am on cellular data or lower internet strength the video and voice can lag a bit, which would be expected since it’s virtual. But is also weird because I can stream social media with no issues in the same context. Overall- this way of confidentially having interactions with healthcare providers allows me to save valuable time! I am not taking a PTO day or missing hours for a short appointment!! WooHoo!! I am not sitting in traffic in the car commuting to appts, or wasting *valuable time* sitting in a waiting room. As mentioned above, I am not missing work/using PTO, as I can do my appointments on a break. And most importantly, post COVID, saving gas money in an inflated economy! Also another bonus, the virtual appt for many of my visits are below my in-person office visit rate. 😁.AmybprestonVersion: 3.2.0

Dr. SeatonWonderful Doctor, she so worth the time and effort to help you or anyone that is struggling with their emotional issues and needs help understanding why and what is making you feel this way. Dr. Seaton, has been an inspiration in my life. She is so understanding and helps me with everything that is happening or going on in my life. Which can be very overwhelming at times. Dr. Seaton listens, she explains how my brain works and how and why I am going through the anxiety, depression and stress by phases and how each day I should start doing things differently and how my meditation’s affect my mental health and how they will help me as I continue to work through my stages of grief and depression. She will give you the best advice to help and get you back to where you were before. Thank you so much Dr. Seaton..Book954Version: 4.1.8

Video visit with Dr David A WolffThe only thing I can say is this Telehealth app has been great at providing me access to my Dr David Wolff of Akron Iowa and I 100 percent appreciate the effort Telehealth has made to make it possible to see my Dr of 6 years and he Dr Wolff has been the best Dr you can imagine. He has changed my mindset at very crucial times in my life and literally through his intelligence in mental health and addiction medication leveled me with exact precision prescribing of meds and further reducing my anxiety levels, depression and pain while caring enough to find further illnesses that are now being diagnosed and treated properly by cardiologist Dr Chan of mercy one of Sioux City along with Dr David Daniels internal medicine and entire health care team. Thank you guys for making this possible.Ryan Ace BryantVersion: 3.7.1

CounselingI am very appreciative for this site. It of course functions anywhere there is Internet. I have experienced it from distant places within the U.S. but also between here and Western Europe. There has been great quality most of the time. Even from Overseas the Audio and video has been perfect. There sometimes have been video glitches and interruptions domestically. The audio still holds up. I imagine that signal strength affects things. This may be any of many things. It is not necessarily the fault of Care Counselors or even internet services. Difficult to know. I would love to know why when it occasionally happens. However most of the time, it is a modern miracle. Thank you..Sunbear0Version: 3.3.0

Dr. Frank FalginI finally found a Great psychologist, Dr. F. Dalgin, who knows how to advise, direct my thinking, and listen to me without being judgmental. Each time he helps me to move forward to better my future. He is observing and compassionate about his patients. I’ve already recommended him to my friends. I’ve seen couple psychologists in the past when my family had an accident, and when I had an accident. Those nightmares still haunt me at times and I can’t sleep. Dr. Dalgin doesn’t tell me to forget about them, instead he redirect my focuses on more positive hopeful things in my life. After each session, I feel more positive about the future. I truly appreciate Dr. Dalgin’s and his professionalism..Isa02138Version: 3.5.0

Therapist- SequoiaMy therapist is fire! So patient and kind. I enjoy spilling my guts to her because it helps relieve the mental anguish I’m experiencing and have experienced from my employer. Most people in your circle don’t understand what you are feeling and have no empathy. They will say”that’s what prayer is for” but still a person needs to talk to a human or it gets really desolate feeling. When people know that you have been strong throughout the past trials, they don’t realize how hard it was to keep a strong composure while going through something. They figure you can handle it but sometimes it’s unbearable. So, what else to do but stay strong and weep alone to keep your composure?.Conqueror!!Version: 3.5.2

User Friendly! Simple. Effective. Secure.I’ve only recently started to meet with one of my medical professionals through this platform, and I have to say it has been a breeze. Quick, easy, and SECURE set-up and use. Audio & Video quality during calls have also been without issue. (Has not buffered, froze, sounded or looked choppy/robotic, crashed, etc…of any sort so far, which is fantastic). The UI is clear and simple…You can join a meeting from one of multiple easy assessable links, quickly have camera/mic enabled, as well as functional aspects like new appointments, (along with the link and instructions), being added to my calendar automatically! So you can easily just click on the link in your calendar when it’s time for the appointment, instead of stumbling through your inbox for old emails looking for that link! Plus you will still get every notification/confirmation that one would be used to, (SMS,email, etc.) But all in all, a good app that I’d recommend to anyone who asked at this point. Simple. Effective. Secure..TravelKing92Version: 3.3.0

Iphone 8+ overheatingI've used this app a few times on my iPhone 8+, and have had issues every time. My phone overheats to the point that it gives me a heat warning, which I've never had happen ever before. Taking my case off and trying to keep it cool during a session worked somewhat, but I'd lose wifi connection every 5 or so mins when my phone got a little warmer than usual. Overall, I'm considering changing therapists as this software has some major issue and this is all they offer. I'm currently up to date on all app and iOS updates. I have no other apps that do this, so it seems the app is to blame. Please fix asap!.JhoergerVersion: 2.2.1

Exactly what I neededTelehealth appointments are always more accessible to begin with, but for me, they make it possible to have appointments at all. I’ve broken every bone in my left leg and ankle over multiple falls since 11/24, culminating in serious injuries with surgery and implanted hardware that have left me trapped in the house, unable to walk for most of the last 2 years. That alone caused therapy to become a necessity, but it really made Telehealth appointments my only option for most of it. I’ve never encountered any issues with the app. The interface is simplistic and failure is impossible. It’s made my life easier and right now, that’s really appreciated..HawnnaVersion: 4.2.1

Yvette Searson/PITT TherapyI was in a bad accident about a month ago. I felt like the guy that backed into me, wreaked havoc into my life! My car’s totaled. Nothing’s going smoothly (rental car, insurance agent, etc). I was stressed out. Anxiety was on 10! Someone recommended PITT Therapy, and my therapist is Yvette Searson. She is the BRIGHT LIGHT in the midst of all my chaos! Her demeanor is serene. She’s intelligent, mindful, empathetic, yet insightful! With her insight, I’ve discovered qualities about myself, that I was unaware of. The best part is, I always leave our sessions feeling much better, and more positive than before we started. For me, Yvette is a Godsend! I highly recommend Yvette Searson and PITT! Give them a call. You can thank me later! ⭐️⭐️⭐️⭐️⭐️.Melliemell19Version: 4.1.6

PorshaI can’t say enough about Porsha! Although I am on my second session with her I have been able to connect with her and feel comfortable and safe to speak to her about my most intimate details and the horrible abuse I’ve endured and still am enduring. She is an amazing listener that has nothing but warmth and genuine ideas and advice to give me. I’m so excited to be on this journey to finally feel like I can heal and I’m so grateful that I get to share this very very pivotal life-changing experience with her. I’m determined to heal and I feel super BLESSED that she was assigned to me, I think this is going to save my entire future this counseling experience. Thank you again, Miss Porsha!!.ELM25$Version: 3.7.1

Feeling greatful!I have been struggling with finding a counselor to actively help me move forward after discovering a long past of trauma and shame etc. Everyone seemed to be nice but left me feeling unaccomplished and not mentally feeling any healing. I found Jillian randomly from searching one day online. Not knowing if online therapy would be effective. I feel like i’m digging into myself and she leads me to realize things that I’ve been not seeing or understanding and discovering those things are my missing links to moving forward. It was easy to set up and she’s been so helpful and she’s very smart and understanding.I feel blessed to have her as my therapist!.Ash8777777gfjj gf dcbVersion: 3.7.1

Link never works and when connected it cuts outWorst connection ever- maybe because I have Verizon but we have had a problem connecting by way of this portal and with the link provided, and the connection is quite poor. So it’s not my providers fault I think it’s this portal which is a problem for this kind of service. This is especially concerning because my provider is amazing- so because I’m committed to staying with her I will be doing whatever needs to be done even if it means staying with a somewhat buggy telehealth portal. Please repair the links- try acting like a client so you can understand why there is a problem. Thanks!.Dr.JillVersion: 3.3.2

SimplePracticeI’ve been using SimplePractice for over a year now to meet with my Therapist. I am a Field Service Engineer so I am in a different place everyday, sometimes I can go to a private spot in a restaurant or in the building where I am working to have my conference call, this works out well because often I can use the Wi-Fi there but more often I go out to my car to make my call via SimplePractice so I can have the privacy I need to speak with my therapist. I am usually parked in garages or city parking lots, my phone only has two bars of signal strength but yet the call quality is always nearly perfect. I am very satisfied with SimplePractice. Paul C..Paulie CarbVersion: 3.0.1

Highly RecommendedI’ve been receiving therapy for over a year with Masa Sato at the Center for Family and Mental Health. Before my daughter moved out of state, she had therapy appointments with Mr. Sato for approximately four years. Mr. Sato provides personalized therapy with what works best for his clients/patients. I do best with straightforward input without having to read between the lines, so to speak. Mr. Sato is direct, to the point, & does not sugarcoat which works quite well for me. I have learned and am still learning, to work through. Not only what brought me to begin therapy. In the process, there have been things uncovered that I was not previously aware of. My initial consult was an in-office appointment. This gave me what I needed to know if therapy with Mr. Sato was a good fit for me. All appointments following have been video appointments. This has worked well for more frequent appointments as needed. I have fluctuated between having weekly and just under daily appointments with Mr. Sato. Video appointments have made this doable. I highly recommend Masa Sato..RainbowBreezeVersion: 4.1.8

Great appI just want to say that this app has made it possible for me to reunite with a psychologist that I had for 10 years and hadn’t seen her for around 5 years since she left the clinic my insurance pays for. I couldn’t be more grateful to be able to see her again. And since she moved pretty far from me, without this app, I wouldn’t be able to be working with her again. I’ve had no problems seeing, hearing and keeping a connection in any of the sessions. It will mute one person for a couple seconds if one speaks over another but that is to be expected. All in all, it’s a 9 out of 10 stars for me!.Chris+yVersion: 4.1.7

Excellent and feels safeI am immensely grateful to have a way to meet with my specialist in a complete secure way. I have used another service and it simply didn’t work as well as this program does. Unable to go and see him in person is a huge part of my life yet the pandemic hit and that ceased the ability to physically go to my appointments. This has been a gift. I wish that my primary doctor was using this program-I’m not sure what’s being used but constant shutdowns and often times we are unable to hear or see each other for an actual medical appointment. Thank you.Michele C.WVersion: 2.1.3

Update: Why can’t I hide my video?Update: The app updates so that I can hide both my own video and the clock on my iPad are excellent. I can see my therapist full screen without having to tape paper over parts of my screen. Really pleased with this update. Previous review: I don’t have any of the same issues with connection or overheating, but it drives me bananas that there is no option on the phone or tablet app to hide your own video. I do not want to look at myself during therapy, so I have to tape a piece of paper over the lower right corner of my screen. Please make this an option..Badatnicknames0101Version: 3.0.0

Thank youWhen Covid began, I had to switch my therapy online. Fortunately, this platform has been perfect! I feel confidant about my confidentiality and the technological components have never faltered. I get a weekly individualized link and sign in each time with a breeze and aside from some internet glitches (rarely), the platform is stable and workable. Since my therapist had a baby during this time, I am comforted that she is able to work from home and hopefully have more family time in the process. I am impressed that this platform has kept up with the demands. Thank you..Serenity SunshineVersion: 3.1.0

Connection Problems?I multiple times the message came up about connection issues. I am in my home and the Therapist was in their office. Neither of us were moving around to have these issues. It would flash on the screen for just a second to maybe 3 seconds, and make me wonder if I need to hold my thoughts or wait to make more a comment . The interruptions just would throw off the vibe or train of thought a bit and I don’t think it was due to either of our internet connections having issues, but more the app. This was my first time using the app. I’ll update if I use it again and it works better..Herman T WylerVersion: 3.7.1

I love thisI love this honestly because it helped me so much and my parents said to buy this app and I did and it’s life changing because therapy is amazing! But one thing that I don’t like is that sometimes it glitches for the first time but only for the first time, all the other tries no. But this is perfect for anyone who needs therapy and the people are so nice and help you for whatever you need. If you are thinking of buying this app I SAID THINKING ! Then you don’t need to think about it. It’s amazing and just buy it, if you put your mind to it then you’re gonna love it! Bye queens!.Bubbly perfectVersion: 4.1.4

Telehealth is a home runTelehealth affords a certain freedom of scheduling I didn’t know was possible. with Telehealth I can get the care I need without any account for drive time,no worries about traffic and running late. Waiting rooms are a thing of the past it’s a wonderful way to keep up on your health necessities without wasting half your day . Which incentivizes folks to keep appointments they might otherwise consider inconvenient or unnecessary. Very easy to set up and connect. (phone or computer)you and your dr can have a session from wherever you may be. plainly stated Telehealth is brilliant!.PrimesuVersion: 3.2.0

Wonderful therapy tool!I love this app and the likeness it has for other telecommunications platforms like zoom. It is easy to use and the quality of sound and picture is great! The only problem I have encountered is being prompted to update the app right as I am trying to log in for a session. That is incredibly inconvenient and has led me to being late for sessions as it won’t let you log in without the update. Giving some kind of an indication that the app has undergone changes and will require being updated before use would be very helpful..Cowlady2009Version: 3.7.1

I need therapyWith COVID-19 happening in our real world, the distancing from others is somewhat of a struggle but manageable. I was diagnosed with Bipolar 2 disorder. Therapy is a constant in my life and much needed, along with visits with my psychiatrist. TeleHealth has helped me stay connected with my support group, my wonderful therapist Shawn and my psychiatrist Dr. Randle. I’m so grateful that in our world today, we have these sources to continue the treatment we need whether it’s therapy, doctor visits, psych visits or whatever you use this platform for. It’s helping others stay connected with the people they need most in their lives. Thank you TeleHealth for making that possible..PrettyPunkRockMamaVersion: 2.1.5

Life Saver for Someone Like MeI’ve been using this app at least since 2020 or so; specifically for my therapy sessions. It has been an incredible life saver for me. Honestly, without it, I don’t know what someone like me would do. It allows for patients like me to be able to meet with my care providers and therapists from my home. Which is incredibly important because I’m bedridden and literally cannot currently make in-person appointments without intense difficulty and great risk and immense pain and incredible impact to my overall health. So…this app and others like it are literal life savers..MasaruKTVersion: 4.0.0

TherapyI am so grateful for the service. My anxiety is still really high. I know I still have to be active in my depression, but I am grateful for who I have to talk to. I feel that I’m being heard. when I talk to people in my present life I get sidetracked they ask questions. It’s reassuring and helpful to just get some of this out. I have recommended this to some family that needs somebody to talk to. I appreciate it very much thank you. For the first time with therapy, I actually look forward to it. And when I talk about goals within myself, it helps me to be accountable..RichrayekeefVersion: 4.2.0

PatientI’m so impressed with the clarity and detail that’s been available in my sessions with Telehealth. I’m getting ready to start EMDR with my therapist in the next month and I was nervous about doing it online because of the possibility of lack of clarity. Clear communication is essential for my treatments since with EMDR the movements are so detailed. I’m thrilled so far and will definitely report back again after I’ve done the next phase of my treatment plan. Thank you Telehealth for giving me as a patient with trauma an opportunity to facilitate “an extra safe emotional space for healing” Sincerely, A Happier Camper.Nordic InteriorsVersion: 3.3.0

Not able to use on landscape modeThe App is now working beautifully and I was impressed with the attention given to my issue. I am now a happier user of the app. I hope that they make the IPad application as versatile and useful as the computer one I was able to get the app to be on landscape mode for a few sessions but it no longer allows this mode. I am using it on an I pad. Is this issue on the table to be addressed? For me it maybe a deal breaker but I love everything else about SimplePractice. Can’t you not fix it. I saw that I am not the only one with this issue..NaliupaVersion: 2.1.3

My weekly TherapistI would like to say that I’m very happy with my weekly Therapist Lucet. She really makes me feel comfortable to talk to her. She lets me express my concerns and she truly cares and tries to support me in whatever I’m going through. I love the fact that she try’s to find ways to manage my anxiety and my concerns she’s very soft spoken, and I like that about her, I can’t say anything bad about her we have connected in a very professional way, and after every session with her so far, I come out with a piece and looking forward to talking with her again thank you Lucet.VexlordVersion: 3.6.1

Treatment SessionI would like start by saying that I really appreciate the support and help that I am receiving from this program. The staff specifically Ms Amy Torez is so kind and helpful. She’s is really a great listener without judgment and that is so hard to find in people that can do that. Just because I am a addict doesn’t mean that I don’t have feelings. And this forum really helps me to share so that I can heel . I am really appreciative for the support that the staff of steeping stone staff has given me in my time of need. Special thanks to Ms Amy. Great work that you guys are doing. Thanks for everything.Ghost/RiderVersion: 3.7.1

Great TherapistAndrea ( Hanken) is the most professional, kind, respectful, and intelligent therapist I’ve ever met! Our conversation is always pleasant and uplifting for me. I have severe anxiety and mild depression but I never have any issues when discussing my feelings or issues with Andrea. She always gives sound advice and is helping me to understand what drives my feelings and how to navigate things to optimize my well being! I can feel the difference in the ways I am changing and I appreciate knowing that she has been an integral part of those changes! Thank you, Glenn “Christian” Thibeault.Christian ThibeaultVersion: 3.5.0

AmazingI feel so lucky to have accessibility to have someone to talk to and get help..Snooks50Version: 4.2.0

Audio/VideoVideo gets choppy and sound echoes at times.SDPAllenVersion: 2.5.6

Good and BadI find the app good enough in terms of connecting with therapist and giving a personal enough interaction but sometimes the technology is a bit weak. e.g. The appt confirmations would not sync into my standard calendar software or would sync without the teleconference link. Also sometimes the connection was not as strong as should be for video and sound (but that could be a local ISP or Wifi issue). Still overall grateful for the therapist support that this delivers..PercussaResurgoVersion: 3.2.0

TelehealthGreat way of doing things during Covid 19. It may change the way I see Dr’s in the future. Convenient and easy! Thank you M.SomethingnuwVersion: 2.1.5

No active call barIf I go out of the call to look at an email there is no bar as with other call apps that I can easily click on to return to call. Phone would time out while waiting for other person to join call and I’d have to reopen the app..NLT favVersion: 2.5.5

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Telehealth by SimplePractice Negative Reviews

Read ALL of the privacy sectionsIt may or may not be a good App, I do not know because I stopped and deleted after reading their “privacy” policy. It is shocking. Their “privacy policy does not apply to the personal information they collect”. That is taken from paragraph 1 of their policy. Paragraph 2 allows then to collect personal information directly and automatically and third party, including social media. Paragraph 3 allows them to share my personal information with companies that market with them, for analytics with their affiliates. Paragraph 5 allows their tracking on any Facebook, Google, and LinkedIn, etc., for what I view. If I deny their use of “cookies”, information that take to “better benefit me”, and I configure “DNT (do not track)”, their system is set up to ignore my request, allowing them to track signals from my browsers and mobile devices. In some states, I can request deletion of files twice a year, free of charge, but by then, damage is done. You cannot undo what has been shared. I could go on, but please read everything. They escape legalities by informing us what they do, so we are then helpless. My information is taken directly from their website. I encourage you to read and think twice, is it really worth it, taking advantage of patients during COVID, when there is no other choice?.Sterling 943Version: 2.5.5

Not consistentThe redirects don’t work, so when you get a link it brings you to chrome and then the app which opens so worthlessly without the link you clicked (this is not difficult to fix). You then have to go back to the original email or text to copy and paste the link into the app, which may or may not work. There’s no way to troubleshoot or contact the telehealth people for technical support so you and your doctor are just up a creek. Very poor design, very poor interface. This is not the first time this has happened, it’s happened enough that I am taking the time I should actually be in my therapy appointment to write this review because I cant get connected. You should receive a bill for the money I have wasted for this appointment. I’m recommending my doctor find something else asap. What a thing to get wrong..F¥ckeryVersion: 4.1.8

IPad Video Not Working?No matter what I do, what settings I adjust, my clinician cannot see my video. I am his only patient who he has this issue with, and I have to assume it’s an issue with the iPad app, because the service works perfectly fine on any other web browser. I can see myself in the Telehealth app on the call, so I know it’s not my device’s camera permissions, but somewhere in between the application capturing the video and transmitting to my provider that something gets lost. Additionally, the “App Support” button for this app on the App Store takes you to an extremely unhelpful page for broader SimplePractice questions, and only pertains to practitioners. It won’t let me submit a query without an account, and I don’t have an account because I’m not a provider..EraozVersion: 4.1.4

Go get your teletherapy on a more reliable app!I am a clinician and have been using this app since March 2020. In the beginning, my client video sessions were seamless and I was very happy. Within the last two months, the connection has been unreliable which has negatively impacted my therapy sessions. At times, my audio cuts out and clients cannot hear me. At other times there is such a significant lag that we are both waiting to hear what the other person says and video and voice is not matching up. I have talked with multiple customer service people there, yet issues are not remedied. They are quick to say that it is my Wi-Fi or the Wi-Fi of my clients, yet I am trying other HIPAA protected teletherapy platforms and we are all having zero issues. They brought on too many customers at once and cannot handle it. Go get your teletherapy on a more reliable app!.CarriemalaVersion: 2.4.1

IPhone crash when alert with soundI use SimplePractice regularly for telehealth sessions, but unfortunately the app has a serious stability issue on iPhone. If any alert or alarm with sound goes off during a session, the app often crashes or freezes. This has happened with regular notifications, snoozed alarms, and even unexpected alerts — making it very disruptive during therapy. I’ve had to set up an elaborate routine before each session (Do Not Disturb, disabling alarms, muting group chats, closing background apps) just to prevent the app from crashing. While this workaround helps, it shouldn’t be necessary. Please prioritize fixing this crash issue so the app can handle iOS alerts gracefully without ending the session. The platform is otherwise excellent, but reliability during telehealth appointments is critical..Manuel Moe GVersion: 4.1.7

My First Experience with this plaformThis morning I had a video job interview and I might say the interview was great. However the audio/visual platform wasn’t the best experience I’ve had using this technology. Several times the video blurred and the audio was lost. Several times throughout the interview I had to ask the interviewer if she could repeat her comment. Giving you 2 stars may have been a stretch. Professionally I’m a psychotherapist and I would need a A/V platform that had better quality that what you are presenting. I’m working with clients who are in distress and I feel that using your platform wouldn’t be advantageous or in the best interest to my clients who are in crisis. Please do better for the sake of people in the community who can only use telehealth services to meet their needs. Warmly, James R. Harris.Reggie92677Version: 3.7.1

It’s like they aren’t testing they app for QC (round 2)Update: Multitasking on an iPad! It’s great, at least in theory. Want to have the telehealth window in a Slide Over view with your client chart open beneath it? You can do that, kind of! The image is still cropped similar to how I described it in my first review below. Be prepared to see a crop of the image being sent from your client, this means if they are using an image in landscape gets cropped and zoomed in to display a portrait view to accommodate your Slide Over view. The update says the app supports Center Stage but in my testing it doesn’t work. I’ve moved around while in a video appointment and Center Stage doesn’t seem to be tracking me like it does in FaceTime or in other apps that support it, such as Zoom. There is also no indication of any setting to toggle it on or off. Despite adding Multitasking they somehow made the experience worse. Now if I’m using my iPad in landscape view my Self View is cropped to a portrait orientation. So what is the client seeing? My landscape view or the portrait orientation? I can’t stress this enough: It doesn’t feel like anyone at SimplePractice is actually using the app they have created. Leaving this in because it’s still applicable: If you are using the app on an iPad in landscape orientation and talking with someone hold their phone in a portrait orientation the app doesn’t scale the video in any way. Instead the portrait orientation is shown a cropped image of the camera from the device in landscape orientation. Frequently this results in people being off camera or only seeing parts of the other person if they aren’t directly centered in front of the camera. It doesn’t feel like anyone at SimplePractice is actually using the app they have created..AjrietveldVersion: 3.3.0

Audio Delay IssuesVery frustrating to use. The start of each 50 min. session is fine but within 20 minutes there is a terrible voice delay that starts happening and just worsens. It make the meeting impossible to conduct..EazypeezyVersion: 3.5.3

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