Tacx Training™ Customer Service

Tacx Training™ Positive Reviews

Meets my needs but needs refinementGood: The interface is good. It connects with my trainer great. I can upload my own GPS routes and ride them. I get to experience the elevation changes smoothly. The view shows a cool overhead map view as I progress on the course while also showing current cycling data and an elevation profile- all the things I want at once. The rides will sync with my Strava account automatically if I choose. Bad: No way to edit my own uploaded GPS workout names/titles. Also - GPS rides feature a “select subcourse” option but there are no subcourses when I select it and no instructions for creating a subcourse in a GPS file. No instructions for the app on TacX or Garmin sites - and no manual either. Tutorial videos? TacX tutorial videos are way too old and don’t match the current program. FAQs don’t scratch the surface..FlowrpwrVersion: 4.8.2

Pretty amazing and could be even more with a few tweaksI have been using my Tacx trainer for a little over a month and love it. Who knew that it’s more enjoyable to ride the virtual/real course than train with a movie? Or a book? I appreciate the scenery, the automatic adjustments for terrain, it makes the ride almost real. Add some earphones and music and you could believe you are there. Amazing experience riding around the world on beautiful locations or historic routes On the needs improvement side, since I am both running and riding indoor/outdoor and mostly use the Tacx when it’s not ideal to go outside on the road (dark, winter, rain, etc.) I wish the transition between the Garmin training plans were more seamless across devices. As it is, you pretty much need to choose one or the other. You can ride your Garmin Connect plan on the Tacx, but no video. You can create a Tacx coaching plan, but can’t modify the days, #of days, etc. and can only ride it on the Tacx. All the pieces are there to create a seamless Garmin fitness ecosystem between real and virtual world. Raining? No problem, just keep on your training schedule and hop on the Tacx to ride in Ireland…. Hopefully it’s in the works. Overall, light years head of my old resistance wind trainer, highly recommend..MD_425255Version: 4.52.0

Generally pretty goodI like Garmin products and feel that this compliments nicely with their trainer. It does a good job of giving me an excellent work out, excellent logging and data about my performance. My wife and I each have an iPad and ride side by side using this app in our training room. We like being able to ride together and motivate each other. Would really like the ability to cast our two sessions to a tv in split screen mode. Now for the downside. The program seems to be full of random glitches and occasional crashes. Today we couldn’t do a group ride, got an error message. Sometimes it won’t show the amount of ev elation changes at the bottom of the screen. Often the screens freeze with a spinning circle then resume. Strangely often in exactly the same place for both my wife and I. Also randomly won’t connect to the trainer if we leave the trainer on. We’ve learned to unplug it each to,e we’re done training to avoid having to reboot the trainer (Tacx)..Thecastle2Version: 4.54.3

Great alternative to Zwift, but a few problems remain in training analysisThis is a really outstanding app to use with a smart trainer. The virtual ride experience is much more realistic than Zwift; the model used for the climbing and descending is much better, and the road feel available on a Tacx Neo trainer or Neo Bike is a nice feature. Problems: both on the iPad and iPhone version, the analysis graphs (of speed, power, heart rate, etc.) available at the end of a ride do not get plotted with proper scaling of the data; much of the data goes off scale, and there is no way currently to resize the y axis of the graphs. This needs to be addressed. Also: there should be a way to send the ride data to the Garmin Connect service in addition to Strava. At least one would expect that the Garmin Connect service would be an option given that Garmin International now owns Tacx. Maybe this can be added in a future version. Overall, this is really great app, and I prefer it to using Zwift because these rides available are real world. One can try out the courses for Milan-San Remo or the Tour de France climbs. (I need to be much fitter to survive the latter...)..W9WVersion: 4.2.4

New user interface as of Nov 2023 makes it hard to useI have been using this app with my Neo TacX bike trainer fora few years. I run this app from an iPhone 12. The UI issues related to the ability to start a slope or speed without (the only ones I ever use) are no longer on the screen when you start. They added banner buttons/quick links, so now you have to scroll to get to the main functions. Similarly, when in the workout, the metrics are so spaced out you have to scroll. Given you are working out and have sweaty hands - scrolling is a no go. Garmin: please develop and test knowing people are using this on phones and the screens can’t be cluttered up thus requiring scrolling. If multiple screens are needed, a tap on a tab or similar is better than scrolling for workout conditions. UI is hugely important for exercise apps. (Note: this issue got worse with the update they pushed in Nov 2023 - have my post now).Tiglon5Version: 4.36.3

Easy to use with Garmin devicesThis app has numerous options for training as well as supported devices, rides, and view modes (road view, road feel, GPS, you can import your road rides to the app and train with them). One feature to propose is having Garmin & Tax merge the data from rides recorded on Edges, Fenix Garmin watches with the data recorded in the iPad/iPhone app. Each of the devices records different data, so they should be synced as one whenb used simultaneously. Ex. my Fenix records my Heart Rate, but the bike does not, neither does the App. So I want to add my HR to the data on the Tax and Garmin Connect. If Edge has it as well, then it wouldn’t be duplicated with the Fenix’s HR data, but perhaps averaged out instead..ConchitasofiaprVersion: 4.37.0

Enjoying, back againI’ve been using the Tacx app for over a year now with my Tacx Bushido trainer, I like the types of rides they have in the movie mode. I did get frustrated with problems syncing when Garmin took over Tacx and I tried Fulgaz for a bit but it just didn’t have the same feel that I was used to with Tacx. Been back on since fall ‘21 and haven’t had issues. The only thing I wish it had was the ability to cycle through a route automatically again, for instance the ability to do a few laps of Central Park in NYC or something similar..PezPrez2032Version: 4.24.0

Firmware Update doesn’t work rightI have a Flux 2 Smart Trainer. When I check the Firmware I’m told it has FW 3.3.45 installed and the current FW Version available is 3.3.40. Clearly, 3.3.45 is newer and since it’s installed on the trainer it must be more current than 3.3.40. Having worked in IT for over 40 years this tells me that either the app is reading an out of date database/xml/file or that FW Version 3.3.45 had a problem and has been rolled back to 3.3.40. Either way when the app tells me the unit is up to date the FW installed and the current FW should display the same version number. As a result I don’t know if my FW is actually up to date or not. To add insult to injury this bug has been identified and not fixed for over 3 years if you check the support forums. Clearly the development team for the app and the FW team and the Forum Teams are not communicating and fixing issues. Additionally, I have not been able to locate a document on the forum that identifies the latest FW for each smart trainer so that I can verify what FW should be available. If FW 3.3.40 is current the app should enable me to rollback to it..TimWalshMiVersion: 4.48.4

Good but needs a few more tweaksSo I’ve done 5 rides on my Tacx Trainer using the app on my iPad. I’m really enjoying the options in Tacx, but I have a few suggestions for improvement. - Better user support: the guides online at Garmin are the same a as the basic setup guide shipped with the trainer, and the app doesn’t really help there, either. I had to Google for tips on how to set everything up and get started. - real-time prompts: some audio cues while in a workout would be helpful, including prompts when you get out of a training zone - Upload photos when syncing to social media: I’ve only figured out how to upload the map and data to Strava, but my friends who use Zwift can show some screen captures from their rides. If you were picking a training app and were using yours friends’ activities as a guide, which one would look more attractive? Personally I like the real life videos rather than a video game interface. - Ride analysis is messed up. My screen only shows three bottom part of the graphs for speed, power, cadence, etc., but I can look at all that in Strava, anyways..PStu1219Version: 4.8.2

Needs Apple Health support and more optionsI love that I’m able to just hop on and go with this app, but the lack of connection to the constant heart rate monitor on my wrist is a big negative. If I could control the resistance from my watch too it would be amazing. I ride a single-speed road/track bike, and I may not know the full range of features of the app but I feel like there should be a more intuitive way to set myself off on a more tailored training route for my bike. I’m always at the lowest possible resistance on my Tacx Flow because I don’t have the ability to change gears. Overall it’s a good app for the mandatory indoor exercise we have to do now, but needs some more features..BaudoinVersion: 4.8.1

Integration with Garmin partnership with StravaApp demands integration with Garmin and now doesn’t upload to Strava. Also do not see options to export workout or manual upload to Strava So after receiving response, Tacx can no longer export directly to Strava. All instructions one may see online for options are no longer valid. You must connect via Garmin Connect then the transfers can occur. With the transfer through Garmin Connect it appears you lose the title and description of the virtual ride provided by Tacx and the generic description of morning, afternoon, etc ride..Areukidding43Version: 4.13.3

Weird experienceSeems like the app is, after latest update, pausing and reloading frequently. Today when I was riding the Lavender forest ride on first hill climb with one opponent right behind me and I switched to the satellite view the app froze and later collapsed. When I clicked to open it again I had the option to resume my ride. Strangely I was placed in the middle of the second hill climb. That means I skipped 10 km of the 20 km ride. I can imagine how the opponent behind me was surprised seeing me to teleport my self from first hill to the second hill within approximately 1 minute thanks to the “excellent” brotherhood of programmers..JurabikerVersion: 4.48.4

Love the many options for training/ridingLove the gps and virtual riding options and that you can also download your own Garmin routs, the training options are also on point. With the all the positive there seams to be problems. When training using virtual or gps rides that are longer then 1.5 hours in length the blue tooth drops connection (half of the time). I’ve tried another devise thinking that was the issue but still have problems. Not sure if it’s my tacx trainer or the app?.Mrj12!Version: 4.26.2

Switch to Garmin Connect FailThe app worked great before switching over to GC last week. Previously, I would complete my training ride and hit save. It would give me a ride summary window, log the ride and email me a link of the file to import into my performance management software. Simple and flawless. Now after a training ride, I hit save and the data is gone. No review window, no log in my recent rides and nothing in my GC account. Did a chat session with Garmin help, gave the individual my info and was informed that my lost data would show up within the hour. Nothing. I’ll try contacting Garmin again but my expectations are low..QwesdfvbnVersion: 4.13.3

Bad interface/UXI really wish the most recent update hasn’t happened. The app was fine before if a bit clunky. Now it’s no longer possible to see multiple saved workouts at a glance, the information display while riding highlights odd data points (calories???) while making it difficult to see more important ones, etc. I could keep going. Please make the redesign go away!!! I dread it. Three stars because the app still works and doesn’t crash..DheufhsjrncjVersion: 4.3.1

Garmin takeover is a downgradeTacx makes great hardware and is a great company. Garmin on the other hand has made the process of using the training rides an awful experience. I’m currently stuck in an endless loop of “your session has expired. Please log in again”; I log in and immediately get the same message. It frequently won’t recognize my heart rate monitor and it frequently loses my workout if I pause activity. Addendum Upgraded from one star to three after login problem resolved. But other issues persist, and now my Bushido smart trainer is a brick after the software attempted to calibrate it..SpinningInOregonVersion: 4.53.2

Good but not greatThe app integrates seamlessly with my Tacx trainer. I cable to a 4K TV from my iPad. The TACX standard subscription provides 720P resolution video. Other apps offer 1080P with similar routes at the same or lower price. The one feature that I do like is the ability to ride segments of routes...very handy if you want to focus on a particular element of your training but have time constraints. Returned to the app after a year, but little progress. Will check back in next year to see if there has been improvement..Lane-1Version: 4.39.5

Poor support!This trainer and app have been a constant source of frustration! We had a great deal of trouble initially with connection to the internet. We finally ironed that out after many calls to Tacx. We were told that it was due to using an extension cord - not the case! Most recently, our data on the app disappeared. And since March 3, no data from rides records on the app!!! Ughh! I wish that we could return these high-priced trainers!.TommyJoyce123Version: 4.14.1

Excellent training partnerThis app has allow me to develop my training in a most specific manner. With the download of my local rides, I can get better at some of the area routes that I get dropped with my team. Where some apps finish this app starts. Allowing you to create your own training workouts enables you to be precise in your development towards being a better cyclist. Thanks, Garmin..AirboretriathleteVersion: 4.48.4

Good app -really bad customer supportThe quality of the videos is significantly better than competitors and quantity is good. Physics model is good with latest firmware updates. However, challenges are open but no one seems to be responding to inquiries upon completion. Additionally customer support emails go unanswered. Perhaps Garmin has forgotten to staff it’s acquired products?? Three weeks and multiple emails sent via different channels go unanswered. Twitter account has been nearly dead for over a year. Even the app support link on this page is dead and redirects to another page!.MontereyToneVersion: 4.9.3

Eh...Just okay. I use it in conjunction with Zwift. I like that it is actual video instead of a cartoon but they have a long way to go to make it as smooth running as Zwift. The videos are definitely several steps below professional quality and can vary a bit from vid to vid. FulGaz for instance costs less for same quality and I like that they have some “group rides” you can go on. Since Tacx was bought by Garmin I don’t hold out much hope for improvement in the quality of the experience, only price increases..5465432#Version: 4.23.0

Wow!I have been saving for an indoor trainer for a year and was steered in the direction of my Tacx Flux S. The only thing I knew was I wanted direct drive. Grit Cycling in Louisville, Kentucky, my go to shop started selling Tacx gear a few years ago. I knew I loved my smaller equipment from Tacx, but this thing is AWESOME. Best workout l’ve had in a month-since winter set in early. I’ll be on this thing way too much this winter. Only question and possible qualm...I don’t see a way to hook it up with my Fitbit for heart rate info?!.Eazy E 313Version: 3.4.0

Perfect partnerI am fortunate to live in a mild climate with great climbing and excellent roads. I don’t always have the time to get out when I want to do so. I said I would never ride a stationary trainer again but after a minor injury sidelined me I bought a Neo2 trainer and subscribed to TACX. It has been an excellent experience. I keep my fitness, record my metrics, and stay motivated by the virtual courses. I highly recommend the combo..(Topperrx)Version: 4.54.3

Literally can’t find a way to subscribeMy subscription reverted to basic after 2 rides. The first went ok, the second refused to start until I downloaded it. That took about 10 minutes for 400 megs of movie. Even after that I am willing to give Garmin money to use the app more, maybe it was a fluke and I like Garmin, but there is no upgrade button. Found instructions for managing subscriptions and cancelling them but not starting one. I give up and switch to another app for my neo 2t..TsombreroVersion: 4.52.0

Feel the power!The tax video app is best for those who love to ride with power. Cycling is a game of wattage. If that is the kind of rider you are then for the money this is by far the best combo on the market. The tax trainer is insanely fun with exact wattage requirements to get over calls in France and the seven Hills wrong. Having written some of these roads myself I can tell you that it is everything but the smell of cow manure along the roadside. Enjoy..R!card@Version: 4.16.0

Love it, except...I love how easy this app is to use, and how I’m able to see all of my stats as I go. There are two minor things I would change: 1. I would love to be able to see a quick comparison of my FTP over time, for an at-a-glance view of my improvement. 2. I would make the “discard” button much less prominent. When I’m tired and have sweat in my eyes, it looks deceptively like an “end workout” button, and I would hate to discard all of that work by accident..Bee4321Version: 4.9.1

Tacx Flux S drops connectionWhen I use my Tacx Glux S in conjunction with this app it works for a few weeks, but then goes back to dropping the connection. Extremely unreliable when all I want is to hop on the bike and hammer out a workout. I keep all software up to date on my devices, so that’s not the issue. I’ve contacted customer service, who had me delete and reinstall the app, but it’s still unreliable. It’s back to Zwift for me..M_D_OVersion: 4.45.4

Old Bushido vs new Flux 2Still adapting. Easier to program power training, but not that strait forward, and not convenient to move from one app to another to program and then train, everything should be in one bundle. The ride seemed to be smoother on the Bushido, and wattage seems to be better represented an the Bushido than on the Flux..LolheloVersion: 4.23.0

Good routesI have enjoyed the courses and have completed the American and English 10 course offerings. Sometimes usually at beginning of ride the unit doesn’t vary resistance for up to 5 min. I have had a second half of a ride where this lasted for an hour and one ride where it never kicked in. I usually ride moderate or hard and hate when one leg is externe. Maybe they could be grouped better.KarevqVersion: 4.51.3

Spotty OperationVery often I am unable to control the trainer via the app. This usually occurs when I attempt to calibrate the trainer (as the app prompts) prior to a training ride. All methods of troubleshooting usually fail (closing/restarting the app, ensuring app is updated, disconnecting/reconnecting trainer from app, etc). I usually end up restarting everything, and skip the calibration step, which sometimes improves functionality. I expected more from a Garmin company..BrophdogVersion: 4.44.2

Last 3 training rides with issuesMy last rides have been an issue. Twice with Zwift & once with TrainerRoad. Everything going well and after about 30’minutes it disconnects. Never had this happen before and I’ve done a bunch of rides since purchasing in Feb, 2018. What wrong?.Angelito_iiiVersion: 3.1.1

Not an improvementSo, Tacx finally made me use the new version of the app and sadly is not an improvement over the last version 1. No ant+ support 2. Info displayed on the screen provides less data than before, for example, it does not inform how far the next climb is, it does not inform the accumulated height gained on the ride,it doesn’t show the total Km covered at any point of the ride 3. Movies are the same as older version so…. Why change it? What was the improvement? Only thing it did was work for apple and made me buy a new laptop since the new version does not run on the operating system I had on my 2015 which by the way was more than capable of handling the old app Really disappointed at this app and Tacx..Diego121297Version: 4.52.0

The New Normal Rides!I never would’ve bought this Tacx trainer and learned to use it at home if it had not been for Covid. It has been so incredibly easy to use, as efficient as ever, and brings with it a great sense of comfort and relief that I can now do this whenever I want making it even better..Langston20Version: 4.11.5

First Ride - Enjoyed the new challengesThis was my first ride on my smart trainer. Pairing was effortless and next to instant. The changing effort load and power analytics to the graphics is a a great experience. My only gripe is that I am streaming to my TV and it only shows on about 1/3 of the area in a cell phone like window. I spent half my workout trying to figure this out. I will be searching for a solution..MvdogVersion: 4.10.0

No lapEven if my training had laps, when i finish and it got transfered on trainingpeak the laps doesn’t appear..Happy camper28Version: 4.62.4

FontI am an older rider and would love to make the front on bottom of screen bigger. The numbers for how far to go and how much has been completed.Doncyclist1Version: 4.40.3

Page entraînementJ’aimerais bien avoir tous les contrôles sur la même page pour ne pas avoir à balayer l’écran pour fait zoom - et zoom + Merci.AlprouxVersion: 4.59.4

Ant+Je ne suis plus capable de connecter mon Tacx Genius t2200 depuis la mise a jour. Il ne le vois plus. Avec mon iPhone et mon dongle wahoo. Avant ça allait même si ça plantait de temps à autres..JfgrantVersion: 4.62.3

Helping me stay on trackHelping me stay on track..BimbambineVersion: 4.61.7

3 étoilesIl manque des circuits gratuits merci.AdcjhddfygvjjjhddxhjjVersion: 4.60.0

InstableApp très lourde à utiliser (transfert Iphone vers Apple TV très instable).TropvieuxVersion: 4.60.0

Bon appliBon application mais l’expérience serait meilleure avec du son ».Gandalf468Version: 4.59.8

ReviewStill needs work. Nothing is interactive.Adb327Version: 4.59.8

Première expérienceOk.GaM3NaT22Version: 4.52.0

The first rideWas a little tricky starting two trainers at the same time. Need to do them separately. Was fun to do but still have lots of learning to do..Frank billardVersion: 4.53.2

Apple FitnessShould be able to transfer data activity to Apple Fitness. Come on ! Should not be that difficult. Abvio’s Cyclemeter can do it efficiently’.Paul ChibougamauVersion: 4.52.0

Changement de Tacx à garmin janvier 2024Incapable de m entraîner sur vidéo depuis.En découverteVersion: 4.52.0

L’appli qui fait la différence!Merci d’être là pour moi pour faire la différence!.JbtrudeauVersion: 4.52.0

0/10Absolutely awful. Every 60 seconds the trainer disconnects from the app and stops recording data. Trainer continues to stay connected when working with other apps, the problem is with this app. Garbage..SashmurphyVersion: 4.52.0

AimeJ’aime beaucoup.Novy245Version: 4.52.0

Almost perfect!Great and easy to use but how the hell i can see my HR on screen??? I have a garmin phenix and a garmin hr belt !.Le gars de LSLVersion: 4.49.8

GreatImprove. May need more variety in the films..Chr.c12345Version: 4.51.3

After dinnerVery good ride, better virtual than competitor .. nice ride !! Thank You Jesus for the strength.2bZeroedVersion: 4.50.4

MusiqueOn y devrais être capables de faire jouer de la musique au même temps. Et de inter réagir avec des amis (avec ces sorte d entraînement aussi).Roi bourdonVersion: 4.47.3

TacxMeilleure app du marché. Les autres, pas autant. Je préfères de loin pour avoir essayé toutes les autres..GildomVersion: 4.48.4

It is worth it BUT …I recorded an outdoor bike ride using the Garmin Fenix 7. Then, I uploaded the route in Tack so I could use it indoor with my Tack bike trainer. However, once I uploaded the route, I was unable to use it unless I pay a subscription. This does not make sense. I created the route so I should be able to use it for free. I understand I should pay for routes created by Tack. Anyway isn’t Tack owned by Garmin? The routes recorded in Garmin can be used for indoor rides with the Tack bike trainer. Anyway, the Tack app is good for determining your FTP and for training using power indoors..J. MorenoVersion: 4.46.2

TacxHello Le meilleur c’est tout!.Senna308Version: 4.46.2

GoodFine for indoor training, storing good ventilation required otherwise it defeat the purpose! Good investment..Nobody 11asVersion: 4.43.2

Great trainer, stupid training ideasFor some reason on the Ten City tour in Holland I have to follow Pofferidge Pete or Stroopwaffle Steve or whatever his name is in the yellow jersey. Why? Why? So damned irritating blocking the view! Way different if you follow a pro or team but this? Stupid idea. Hate it! Just stop these stupid ideas! Does no one carry out peer reviews? G.Boy this is badVersion: 4.40.3

Possibilité de voir le D+ fait/en directIl serait apprécié de voir mon D+ en direct. Présentement je n’ai aucune idée de cette information tél lent cruciale. En tôt les cas bien plus intéressante que de connaître les Kcal..BoudichouVersion: 4.42.0

1st rideGreat training tool!.NFT 1Version: 4.42.0

No options to customize trainingsIn the old tacx app we could create our own customized trainings which we can’t with this version! This is a must feature that needs to be restore if you want to be used by serious riders When this version came up we couldn’t migrate all the custom trainings build over years My biggest disapointment Main screen doesn’t show averages nor the graphs like old app this version is stripped from all the nice features the old one had It is a step backwards versus previous version which was much better.JolorenzVersion: 4.41.0

More demos.For the price that I paid. There should be more demos..WwwwweeeeeeeeeeeeeeVersion: 4.41.0

Need more rides from CanadaActually, any ride in the Canadian Rockies would be nice! Suggest Highwood Pass on hiway 40 in Kananaskis Country, Alberta. Or the 4-day ride on the Icefields Parkway from Jasper to Banff. There are dozens more..DadinbrazilVersion: 4.40.3

Falling in love again ……. With indoor cycling training…. Great scenery, tough challenges for all skill levels and no traffic 😁.Skippy….Version: 4.40.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.80.2

Tacx Training™ Negative Reviews

Too many bugsI bought a $1400 tacx neo 2 under the assumption that I would be able to control it. This app is the only controller for the trainer. It is a disaster. It requires constant internet. Even with a solid WiFi connection the app is extremely slow to respond when setting up a workout. If I turn off my phone screen in the middle of a workout the app fails to restart the workout and I have to force quit and start over. The company advertises pedal stroke analysis on their website but fails to include the feature on mobile. It’s only available when you sit in front of a windows 10 computer while you workout. If I could return my trainer I would. This is a classic example of making things “smart” and “internet connected” done poorly— with disastrous results. Tacx needs to fix this software as a responsibility to all the customers who paid massive amounts of money for a hamstrung piece of equipment.UrkekllaoVersion: 4.8.1

A bike trainer app that can only import gps filesNot sure what’s going on here, but the TACX is a bike trainer where I don’t leave my location. Yet, the only workout files I can upload to the trainer are GPX (ie GPS… aka navigation type files)? Who designed this thing and what were they thinking? This should have compatibility with Training Peaks downloadable workouts which are available in FIT files. Not sure why the software engineers haven’t done this. Additionally, the app will auto log out only AFTER you have you have completed one of your training profiles, not before. When it does this, it has you sign back in and then deletes the last ride you did so that you’ve lost the ride data. I guess they expect you to log out after every use to prevent this from happening? But then why not just program the app to do that? Makes NO sense..JantonionoVersion: 4.39.5

WorstI spent hundreds of dollars on downloading films and I can’t play them in this app. I hear they want recurring revenue and they want you to subscribe. Like a razor and razor blade. But a razor costs next to nothing. It is bull that Tacx expects you to pay almost a thousand dollars for the razor and then wants to charge you another 200 bucks a year to use the razor. Total ripoff. Time to look into Wahoo. Plus you used to be able to make gps routes of your outside rides and use them on the trainer using the cycling app which was great and it was free. Now they expect you to pay to do that. I want the 3000 dollars back that I spent on 3 Tacx trainers plus the cost of the movies I bought all of which are now useless as this app is also clunky. It’s awful that Garmin stole this ability from me AFTER I bought the product. I want the money to go get Wahoo equipment because they at least live to their commitments..TacxiscrapnowVersion: 4.3.1

Lost all my Tacx dataWhen Tacx cloud migrated and merged with Garmin cloud, all my Tacx data were lost! The app would keep repeating the two accounts had merged successfully, but in reality all Tacx data (rides, activities, workouts, personal settings etc.) were lost. No chance to fix this, the customer support doesn’t reply to emails, the customer support webpages don’t even load. All this came on top of Garmin’s decision to cancel Tacx previous model and brought in monthly subscriptions for the things (GPS rides, videos etc.) that we had paid for before, when buying the trainer, the software, the videos... So much of my money, time and frustration went into this, with poor to no result. A huge disappointment, Garmin lost their credibility completely. I’m seriously considering selling all my Garmin equipment and switching over to Wahoo..GregTacxVersion: 4.16.0

The trainer is great the systems to support are terribleGot the app and tried to login in with my Garmin account (since Garmin owns Tacx). The app appeared to login but spun for 30+ minutes. I tried the desktop app and the web interface, non-worked. I chatted with support (that was semi-hard to find after my email to support email listed here bounced with we do not proved support here anymore) and they say a Tacx account created today but could not reset the password or fix anything (seems something in their backend does not work properly). Long story short, cannot log in or create a log in. App thus has no functionality and trainer cannot work with the app it is supposed to work with. Understand there are options, one could buy other trainers, a tacx trainer should work with the app and the systems that support the app should work well enough to allow someone to actually use the app. Garmin and tacx have lots of work to do here. Everything works great until it doesn’t. then... your lack of serious support comes forward and you leave your customers hanging. Would not recommend until they have their systems fixed. I was a new to tacx user and right out off the box the app failed..GeoffstahlVersion: 4.13.3

Pairing with Garmin watch is faultyFirst of all, the help pages for Tacx are just not helpful. I do everything right, have a trainer tire, warm it up, Calibrate and get an error. The help page does not provide any real troubleshooting. I have a Garmin forerunner 945 and a Tacx smartflow trainer. When I try to pair the HR (via broadcast HR which is what you’re supposed to do) I often get stuck in a loop where my ride auto pauses while I am pedaling and I have to hard quit the app to get it to un pause. Its frustrating to be paying for an app that doesn’t work half the time. Especially because the rides are all really fun when they do work! But I loathe having to comb message boards to find functional troubleshooting advice..Glitchy login issuesVersion: 4.53.2

Constantly hangs on 5th generation iPadWas hoping to dedicate a 5th gen iPad (~5 yrs old) to the indoor bike stand, but the app hangs for 30+ seconds at a time, unresponsive to touch input, while the rest of iPad still responds (e.g control center). This is seen every time the app starts up as of the splash screen, with the “skip” button unresponsive until 30+ seconds later, as well as on the connection setup screens. This happens with ANT+ connectivity enabled OR disabled in the app, and with background app refresh turned on OR off in iPadOS settings. The calibration process is hit or miss as well, with the app’s speed box showing 30+ km/h as requested but the app failing to notice this (the box doesn’t turn red and ask to stop pedaling). This is on a 5th gen iPad 9.7 running iPadOS 16.1..Uli KonkoVersion: 4.35.7

DissapointingThe app is not inutitive. At all. Why can’t I just schedule a training plan? I see Training plans, but I cant just use them, also iPad app and IPhone app are different, I want to use the IPAD because it has a bigger screen, but I have to favorite one then go back to a different screen and then do it, why aren’t they all just added? Why can I hit play in from the iPhone? that’s the whole point of a training plan. Also where is my r/l ratio? Why can’t I connect my heart rate monitor? I even paid for a year pro version so that everything would just be easier, but honesly feel like it was a big waste of money. I just spent a bucket of money on the trainer and def dissapointed with the app. NOT a good first 12 hours with this..Tophy78Version: 4.0.2

Difficult, bugs, HRM compatibilityThis is such a difficult app and bike. Connectivity is aweful. I Can’t open and use sessions within training plans through the app, .The only way to get to them is re-ride ones I’ve already ridden. Also the connection to HRM through the app is difficult. Doesn’t always work even though I have an new IPhone 12. The desktop version works ok but not well with the ANT and wrist HRM while riding films but not training sessions. I’ve burned so much workout time. Tacx is not compatible with Garmin but it’s the same company. Very frustrated especially after having invested ove $3,500 in this set up..RykerT2014Version: 4.20.1

Good to bad to awfulTraining programs are decent but pretty unrealistic. Low intensity high volume has multiple 2 hour rides and some 3 hour rides within 4 weeks?? For beginners, that’s totally not friendly. And don’t get me started on the FTP test. Little to no instructions and totally unintuitive. Does erg mode shut off after 20 mins? If so how do we control the underlying resistance level? What IS the underlying resistance level? Bloody useless. Train a bunch and then go to test and have the thing give absolutely nonsensical results. Awful. Period. Will not be renewing premium. Will take my money somewhere else..SallylikesmathVersion: 4.8.2

Super buggyCan’t create an account via Apple Sign In. Keeps throwing a prompt that I have no internet connection.... And without an account your rides are not saved within the app. None of the videos, rides, anything ever loaded for me. “New ride” is completely empty, since just like the home tab nothing ever loaded. Etc etc. Did you all take your servers down or something? Come on Tacx you can do better than this. This app is just a glorified heads up display with no memory. Edit: even more fun, it is only convinced that I don’t have an internet connection when using Apple Sign In. Guess they mess up their implementation..Dutch_guys_are_awesomeVersion: 4.12.1

GarbageVideo is laggy and freezes 8-9 times per hour (sometimes for 5+ minutes!) even with solid WiFi connection. Garmin Dual HRM worked great for 3 days then stopped displaying in app (app says it’s connected and the HRM still works with other devices but only dashes are shown in the app). The trainer will stop providing resistance in the middle of a ride. Close and reopen the app and it works again but your ride is ruined. Terrible customer service on top of everything else. Save yourself the aggravation and buy ANYTHING else but this. Don’t say I didn’t warn you..Don T. BuyVersion: 4.26.2

Bad firmware update not being addressedI updated the firmware on my Tacx trainer after which it quit working with Zwift. So far, going on three weeks now, customer service has done a commendable job of doing nothing but running interference in an effort to discourage my trying to find a resolution. Ultimately, they said, since it’s an older model likely nothing is going to be done about it but finally offered to escalate the ticket. I’ve owned, and purchased for others, a number of Garmin products throughout the years. Never again..Panicrev555Version: 4.39.5

Unhelpful helpThe video rides end up with the video freezing, and often the app hangs permanently and quits on iOS and iPadOS across all video rides (tested 15). Video freezes, even on 480p, with strong WiFi and LTE on or off. Seems to be worse with AirPlay, but turning off airplay doesn’t resolve it. Map also doesn’t tend to work after that happens, with only the workout view being usable. I posted that in my original review, and the dev response was to look at their FAQs, which has nothing of value. How about fixing the issue?.BdizzlefizzleVersion: 4.17.1

Does not provide good support for issues2nd day in a row that I’m unable to use - and the feedback about WHAT the problem is remains inadequate. They need to develop better UI so that the user can tell if it’s the subscription, the pairing, where in the app you can link to the subscription (news flash, apparently you can’t - you just somehow need to figure out that “subscription incomplete” means that you need to go to the Garmin website), then if you suddenly start having trouble with pairing it, we’ll, good luck…..AJT4866Version: 4.53.2

Please fix this appJust moved from Zwift to tacx ( I was attracted by the real videos) and unfortunately I subscribed one year with this app. Very inconvenient.. every time it takes several time to switch on and off my devices to get them to connect ( I have a tacx NEO and MAC). The streaming is not of good quality. If you download the video, the download gets interrupted then you have to go start again from scratch. For 10 GB video you have to tolerate easily an hour back and forth between devices before you start your ride. bottom line I had a Bad experience.AbdulmajeedalzubaidiVersion: 4.14.1

Still unable to connect my tacx vortex smart trainerWith my iphone xr for last two Months ?.Ca tus91Version: 4.8.0

Too badI loved this app prior to Garmin purchasing it. The app is often not reliable (video does not play, rides often just hang) and the free sample rides do not save paused rides. The annual subscription is forced auto renewal and you cannot manage the subscription through the Apple Store settings. Not recommended to subscribe..Likin' It!Version: 4.62.4

Removal of programmed slope workoutsI bought my trainer just over a year ago and was mainly using it do slope workouts. I want to simulate the climbing, and I don’t care about my power stats. The removal of this core function of the app feels like a bait and switch by Garmin. I chose this trainer because it had non subscription training options. Now it’s nearly useless to me. I am generally very happy with my Garmin products, but this software change to remove functions from a purchased device is an unacceptable business practice..Semiold LadyVersion: 4.62.4

Rides not uploaded 😵‍💫😱 Longtime user, indoor trainings not available either on the app or in my garmin connect account since the last update. Tacx neo 1, iPad 2 ???.Dany0nineVersion: 4.61.7

Glitching constantlyBurns through my phone battery, constantly glitching, erases ride records, and takes an inordinate amount of time to calibrate. I hav no choice though, how else can I monitor my rides!?.BalexsVersion: 4.60.0

Doesn’t seem to ever work with my trainerEvery time I try to use it, doesn’t seem to work. Trainer is connected and it’s not adjusting the resistance or recognizing any of the stats.Ascott09Version: 4.60.0

DéçuJ’ai perdu les cartes que j’avais payé en passant chez Garmin, maintenant abonnement requis pour vraiment utilisé l’application..BalibababaVersion: 4.59.5

Not recommendedI have a Tacx Vortex and the calibration between the app and the hardware is terrible. I have attempt to calibrate the bike a hundred which ways and always the same issue. I am fine on flats and downs, but as soon as I hit a hill my watts go to approx. 10, and it takes me 5 minutes to go 20 meters. If I stop peddling and restart, the watts go up to about 30 before dropping again. I have not been able to get a solution to this..WheatsheafSkVersion: 4.56.1

Bug bug bug !!L'application cesse de reconnaître mon tacx flux 2 à tout moment; beaucoup de difficulté à étalonner mon appareil; mon appareil n'est plus reconnu lors des côtes; activités interrompues régulièrement alors que je pédale à plus de 25km/h ... de plus en plus frustrant comme application.CrissdeSurnomdeMardeVersion: 4.54.3

Hate the way the hide how to stop auto renewalTry to find how to manage account is a mystery.RockIslandManVersion: 4.53.2

IntervalsApp does not have the ability to lap intervals when training in power mode.GB00007Version: 4.53.2

IOS 14.1It crashes at opening on iphone 8 IOS 14. Seems to be a Dashboard issue because if I can tap on another menu at the bottom fast enough before it crashes, it stays on..DomChobVersion: 4.53.2

Garmin watch not compatible with the app?!?I got a garmin venu watch specifically to provide heart rate information when using the app. I contacted garmin tech support and they advised that the watch and app are not compatible because the watch only broadcasts in ANT. Pretty disappointing garmin sells a product that isn’t compatible with their own app and smartphones..Hba33333333333Version: 4.50.4

Tacx flow calibrationCan’t calibrate. Getting error message from app.XvxccxVersion: 4.50.4

Les vidéos n’apparaissent pasPas très convivial malgré que les graphiques sont plus intéressants que l’app concurrente. Malheureusement, les vidéos ne fonctionnent pas toujours sans raison apparente.Isa 140289Version: 4.50.4

Must use the phone or tabletConnexion lost several times when training, sometimes cannot reconnect, not a isolated issue even with phone or tablet.Bruno CananaVersion: 4.50.4

Just the bare minimumThere is no advantage to speeding a bunch of money on this hardware. It basically includes nothing. It’s intention is clearly to soak good customers out of every dime by providing no course’s or releasing any courses to customers. Sooo disappointing that Garmin would buy this cycling trainer and then provide basically nothing for customer to enjoy..Disappointed&digustedVersion: 4.49.8

Keeps pausingIf it wouldn’t pause and not start up again, I would give it more stars but when you have to download or unload, I mean the app then we install the app just to get out of the screen it’s very annoying I’m not a computer expert so it’s tough for me.60674dVersion: 4.40.3

Tacx Training App Won’t Stay OpenNot often I comment, but enough is enough. I’ve been a Tacx user for 20+ years (i-Magic) and a Garmin user for at least 15 years. IMO each of them competed for being THE WORST software company going, now they’re the same company and it’s been as bad as I would have guessed. Cool products, BRUTAL software. Can’t open the latest version of this messed up App. No wonder Zwift is so popular.Canada-rocksVersion: 4.40.3

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