Tacx Training™ Customer Service

Good: The interface is good. It connects with my trainer great. I can upload my own GPS routes and ride them. I get to experience the elevation changes smoothly. The view shows a cool overhead map view as I progress on the course while also showing current cycling data and an elevation profile- all the things I want at once. The rides will sync with my Strava account automatically if I choose. Bad: No way to edit my own uploaded GPS workout names/titles. Also - GPS rides feature a “select subcourse” option but there are no subcourses when I select it and no instructions for creating a subcourse in a GPS file. No instructions for the app on TacX or Garmin sites - and no manual either. Tutorial videos? TacX tutorial videos are way too old and don’t match the current program. FAQs don’t scratch the surface.

I have been using my Tacx trainer for a little over a month and love it. Who knew that it’s more enjoyable to ride the virtual/real course than train with a movie? Or a book? I appreciate the scenery, the automatic adjustments for terrain, it makes the ride almost real. Add some earphones and music and you could believe you are there. Amazing experience riding around the world on beautiful locations or historic routes On the needs improvement side, since I am both running and riding indoor/outdoor and mostly use the Tacx when it’s not ideal to go outside on the road (dark, winter, rain, etc.) I wish the transition between the Garmin training plans were more seamless across devices. As it is, you pretty much need to choose one or the other. You can ride your Garmin Connect plan on the Tacx, but no video. You can create a Tacx coaching plan, but can’t modify the days, #of days, etc. and can only ride it on the Tacx. All the pieces are there to create a seamless Garmin fitness ecosystem between real and virtual world. Raining? No problem, just keep on your training schedule and hop on the Tacx to ride in Ireland…. Hopefully it’s in the works. Overall, light years head of my old resistance wind trainer, highly recommend.

I like Garmin products and feel that this compliments nicely with their trainer. It does a good job of giving me an excellent work out, excellent logging and data about my performance. My wife and I each have an iPad and ride side by side using this app in our training room. We like being able to ride together and motivate each other. Would really like the ability to cast our two sessions to a tv in split screen mode. Now for the downside. The program seems to be full of random glitches and occasional crashes. Today we couldn’t do a group ride, got an error message. Sometimes it won’t show the amount of ev elation changes at the bottom of the screen. Often the screens freeze with a spinning circle then resume. Strangely often in exactly the same place for both my wife and I. Also randomly won’t connect to the trainer if we leave the trainer on. We’ve learned to unplug it each to,e we’re done training to avoid having to reboot the trainer (Tacx).

Let’s start with the most notable positives, which are numerous. I think of these in terms of what the app does better than the competition or in excess of what others offer. 1. HD Vídeo content is tremendous 2. Variability of course length and difficulty 3. Customization of trainer interface directly through the app 4. Seamless connection to wide range of devices and accessories 5. In-ride HUD is fantastic, showing you everything you need without blocking the amazing views There is much more to like about the app, but in my opinion those are the highlights. There are, however, a couple of things I think need to be resolved to really push this into the absolute top tier of trainer apps. 1. Allow riders to filter by road surface - I ride exclusively on tarmac, so I don’t want to ride gravel. The road feel is SUPER cool, but it makes pacing a bit of a nightmare and I need to click through each individual video to limit myself to tarmac and cobbles. 2. Make the uploads to Strava automatic! The website claims there is an automatic upload/share to Strava, but that is not the case. You need to navigate to the cloud storage for activities and manually select the share option to upload to Strava. This is not a major problem, but is a hassle. Admittedly I haven’t gotten into any of the workouts yet, purely the HD films, so I cannot comment there. I will say, though, that this app has blown me away - I had not anticipated being pulled away from other trainer apps, but this may have swayed me.

This is a really outstanding app to use with a smart trainer. The virtual ride experience is much more realistic than Zwift; the model used for the climbing and descending is much better, and the road feel available on a Tacx Neo trainer or Neo Bike is a nice feature. Problems: both on the iPad and iPhone version, the analysis graphs (of speed, power, heart rate, etc.) available at the end of a ride do not get plotted with proper scaling of the data; much of the data goes off scale, and there is no way currently to resize the y axis of the graphs. This needs to be addressed. Also: there should be a way to send the ride data to the Garmin Connect service in addition to Strava. At least one would expect that the Garmin Connect service would be an option given that Garmin International now owns Tacx. Maybe this can be added in a future version. Overall, this is really great app, and I prefer it to using Zwift because these rides available are real world. One can try out the courses for Milan-San Remo or the Tour de France climbs. (I need to be much fitter to survive the latter...).

This app has numerous options for training as well as supported devices, rides, and view modes (road view, road feel, GPS, you can import your road rides to the app and train with them). One feature to propose is having Garmin & Tax merge the data from rides recorded on Edges, Fenix Garmin watches with the data recorded in the iPad/iPhone app. Each of the devices records different data, so they should be synced as one whenb used simultaneously. Ex. my Fenix records my Heart Rate, but the bike does not, neither does the App. So I want to add my HR to the data on the Tax and Garmin Connect. If Edge has it as well, then it wouldn’t be duplicated with the Fenix’s HR data, but perhaps averaged out instead.

The quality of the videos is significantly better than competitors and quantity is good. Physics model is good with latest firmware updates. However, challenges are open but no one seems to be responding to inquiries upon completion. Additionally customer support emails go unanswered. Perhaps Garmin has forgotten to staff it’s acquired products?? Three weeks and multiple emails sent via different channels go unanswered. Twitter account has been nearly dead for over a year. Even the app support link on this page is dead and redirects to another page!

I like the app, but with the version 4.81.3 release the UX changed for Garmin Coach suggested workouts. While seeing the training and heart rate zones is a nice addition, all of the text sizes were reduced and 1/3 of the screen on the iPhone is occupied by the background image of someone riding a TACX trainer. That is space which could be used for adjusting the visual sizes and Placement. The text size can be increased to the next size on the iPhone, but then one has to scroll up and down to see the different visuals. They no longer fit on one screen. The background image adds no benefit to the UX and also may use up battery resources unnecessarily on a user’s device.

I love that I’m able to just hop on and go with this app, but the lack of connection to the constant heart rate monitor on my wrist is a big negative. If I could control the resistance from my watch too it would be amazing. I ride a single-speed road/track bike, and I may not know the full range of features of the app but I feel like there should be a more intuitive way to set myself off on a more tailored training route for my bike. I’m always at the lowest possible resistance on my Tacx Flow because I don’t have the ability to change gears. Overall it’s a good app for the mandatory indoor exercise we have to do now, but needs some more features.

I’ve been using the Tacx app for over a year now with my Tacx Bushido trainer, I like the types of rides they have in the movie mode. I did get frustrated with problems syncing when Garmin took over Tacx and I tried Fulgaz for a bit but it just didn’t have the same feel that I was used to with Tacx. Been back on since fall ‘21 and haven’t had issues. The only thing I wish it had was the ability to cycle through a route automatically again, for instance the ability to do a few laps of Central Park in NYC or something similar.

App demands integration with Garmin and now doesn’t upload to Strava. Also do not see options to export workout or manual upload to Strava So after receiving response, Tacx can no longer export directly to Strava. All instructions one may see online for options are no longer valid. You must connect via Garmin Connect then the transfers can occur. With the transfer through Garmin Connect it appears you lose the title and description of the virtual ride provided by Tacx and the generic description of morning, afternoon, etc ride.

Seems like the app is, after latest update, pausing and reloading frequently. Today when I was riding the Lavender forest ride on first hill climb with one opponent right behind me and I switched to the satellite view the app froze and later collapsed. When I clicked to open it again I had the option to resume my ride. Strangely I was placed in the middle of the second hill climb. That means I skipped 10 km of the 20 km ride. I can imagine how the opponent behind me was surprised seeing me to teleport my self from first hill to the second hill within approximately 1 minute thanks to the “excellent” brotherhood of programmers.

Tacx and ROUVY are close in style; Tacx- has road feel, which I really like. I dislike the elevation graphics that blocks the screen and not as many rides. Also no connection with other riders. ROUVY- has simulation riders, including yourself, and better race/ride connection with others. They have a lot of rides and the pages are cleaner. You can choose kits, bikes and wheelset. Swift -Only thing it has going for it is the amount of people, really too many per race or ride. The graphics are atrociously cartoon-like one dimensional, the subscription is expensive, and there is absolutely no realism at all.

In past app version user could create a workout with segments of variable slope. This is no longer possible and to ride a workout of variable slope, user has to ride a slope workout and manually make changes to the slope during the workout. This is a significant change from prior. This is a significantly negative change for trainer workouts. Ironically user can go to old workouts and the app recognizes the old user defined workout and the old workout can be ridden; but no new user defined variable slope segment workouts can be made and saved. That feature should be re-enabled.

Tacx is my favorite winter traing app. it is great for the self motivated rider that is not overly interested in 'social media' training. It is simple to find a ride profile that meets your daily traing goal - for example, doing a tough, lumpy, couse in Belgium is far more fun and interesting than boring old intervals. You can do standard structured training as well, and mix the two to keep it interesting. You can also upload the course of an upcoming event to prepare. Hands down my favorite, and I've tried a bunch.

Love the gps and virtual riding options and that you can also download your own Garmin routs, the training options are also on point. With the all the positive there seams to be problems. When training using virtual or gps rides that are longer then 1.5 hours in length the blue tooth drops connection (half of the time). I’ve tried another devise thinking that was the issue but still have problems. Not sure if it’s my tacx trainer or the app?

Just moved from Zwift to tacx ( I was attracted by the real videos) and unfortunately I subscribed one year with this app. Very inconvenient.. every time it takes several time to switch on and off my devices to get them to connect ( I have a tacx NEO and MAC). The streaming is not of good quality. If you download the video, the download gets interrupted then you have to go start again from scratch. For 10 GB video you have to tolerate easily an hour back and forth between devices before you start your ride. bottom line I had a Bad experience

Video is laggy and freezes 8-9 times per hour (sometimes for 5+ minutes!) even with solid WiFi connection. Garmin Dual HRM worked great for 3 days then stopped displaying in app (app says it’s connected and the HRM still works with other devices but only dashes are shown in the app). The trainer will stop providing resistance in the middle of a ride. Close and reopen the app and it works again but your ride is ruined. Terrible customer service on top of everything else. Save yourself the aggravation and buy ANYTHING else but this. Don’t say I didn’t warn you.

I really wish the most recent update hasn’t happened. The app was fine before if a bit clunky. Now it’s no longer possible to see multiple saved workouts at a glance, the information display while riding highlights odd data points (calories???) while making it difficult to see more important ones, etc. I could keep going. Please make the redesign go away!!! I dread it. Three stars because the app still works and doesn’t crash.

I do enjoy using the app, but every update seems to fix an annoying UI bug or two while introducing another. For example, the ride completion stats page showed incorrect average and max HR values. That was fixed in a recent update. After the most recent update, if you pause a ride by stopping pedaling, the Ride Paused screen remains displayed after you successfully resume the ride by pedaling again.

In the past few weeks, the app has started developing some recurring bugs. It will shut down spontaneously several times during a workout and it will lag horribly. I suspect it has been neglected by Garmin ever since it acquired Tacx. Garmin did away with the Tacx workout builder and forces users to use the Garmin Connect workout builder. The Garmin Connect workout builder is a far inferior product. It is difficult to use and clunky.

The app integrates seamlessly with my Tacx trainer. I cable to a 4K TV from my iPad. The TACX standard subscription provides 720P resolution video. Other apps offer 1080P with similar routes at the same or lower price. The one feature that I do like is the ability to ride segments of routes...very handy if you want to focus on a particular element of your training but have time constraints. Returned to the app after a year, but little progress. Will check back in next year to see if there has been improvement.

This trainer and app have been a constant source of frustration! We had a great deal of trouble initially with connection to the internet. We finally ironed that out after many calls to Tacx. We were told that it was due to using an extension cord - not the case! Most recently, our data on the app disappeared. And since March 3, no data from rides records on the app!!! Ughh! I wish that we could return these high-priced trainers!

This app has allow me to develop my training in a most specific manner. With the download of my local rides, I can get better at some of the area routes that I get dropped with my team. Where some apps finish this app starts. Allowing you to create your own training workouts enables you to be precise in your development towards being a better cyclist. Thanks, Garmin.

Bought trainer two years ago and had an account with auto pay for premium service. Was directed to switch over to Garmin account to which I did and payed for same service and now Tacx app has me locked out of everything except demo rides and all of my body/bike metrics have reset to default. Trying to navigate site to find help topics to no avail.

I have been saving for an indoor trainer for a year and was steered in the direction of my Tacx Flux S. The only thing I knew was I wanted direct drive. Grit Cycling in Louisville, Kentucky, my go to shop started selling Tacx gear a few years ago. I knew I loved my smaller equipment from Tacx, but this thing is AWESOME. Best workout l’ve had in a month-since winter set in early. I’ll be on this thing way too much this winter. Only question and possible qualm...I don’t see a way to hook it up with my Fitbit for heart rate info?!

I am fortunate to live in a mild climate with great climbing and excellent roads. I don’t always have the time to get out when I want to do so. I said I would never ride a stationary trainer again but after a minor injury sidelined me I bought a Neo2 trainer and subscribed to TACX. It has been an excellent experience. I keep my fitness, record my metrics, and stay motivated by the virtual courses. I highly recommend the combo.

I love how easy this app is to use, and how I’m able to see all of my stats as I go. There are two minor things I would change: 1. I would love to be able to see a quick comparison of my FTP over time, for an at-a-glance view of my improvement. 2. I would make the “discard” button much less prominent. When I’m tired and have sweat in my eyes, it looks deceptively like an “end workout” button, and I would hate to discard all of that work by accident.

I am an older rider and would love to make the front on bottom of screen bigger. The numbers for how far to go and how much has been completed

Difficulty pairing Tacx Vortex and heartbeat monitor

Lorsque je tourne mon téléphone pour l’application, je perds les données pour kilomètres tours par minute et vitesse je ne sais pas pourquoi

I’m loving my Trax trainer!! It’s been great over our Canadian winter where cold and snow have made my cycling come to a stop. With my Trax Trainer I’ve been able to continue my winter training and-ride on some of the worlds most beautiful trails😃

Linked up, beautiful rides so far!

La procédure n’est pas expliquée…

Awesome

Favorite cycling app! Flawess and efficient

One of the best products at keeping one fit and motivated. Many inspiring and challenging rides and great product support. Not sure what I would do without it.

Tout simplement extraordinaire 👍🏻

Mon avis va être court. Je viens de finir un entraînement et je suis essoufflé. Mais ça marche super bien. Dans quelques semaines j’aurais repris le dessus.

I like the Garmin Integration but it lacks IOS support for videos while in a workout. This ommision keeps pushing me back to ROUVY.

For some reason on the Ten City tour in Holland I have to follow Pofferidge Pete or Stroopwaffle Steve or whatever his name is in the yellow jersey. Why? Why? So damned irritating blocking the view! Way different if you follow a pro or team but this? Stupid idea. Hate it! Just stop these stupid ideas! Does no one carry out peer reviews? G

My TACX Trainer is my best “Toy” Ever! Have 2 actually. Love It!! I have now done over 500 rides, riding on my own physical bike with my own gears. Each one a moment spent quelling my Travel Bug and exploring new places in the world, and even reriding some places I have done in real life. Only issue is with their latest change, where the start screen for a hill climb stays on the screen WAY TOO LONG, and you miss so much of the scenery in behind. Otherwise Love, love, LOVE my TACX trainer. TACX Garmin, Thank You! Look forward to more movies.

Ce serait agréable à l’occasion que la caméra filme les côtés pour voir les beaux paysages

Love it!

I have never written an app review. To use this app you need some membership (which I have) - it’s not cheap but for top quality, I usually do not count $. I use mainly the desktop app which recently crashes at every training session I do. Not the cpu heavy videos but the simple training program sessions. It takes about 5-15 minutes and then crashes. The beauty being that when you click resume/continue, it puts you in limbo (not at exact spot where it crashes) and most of the time does not work - you can pedal but the time-counters are frozen and, if it was a 60 minute warm up before intervals, you’re stuck in the interval for 60 minutes minus the time when the app crashed (so 60 minutes minus say 15 = 45 minutes interval - that’s not an interval anymore ...). So pure garbage. In a moment of brilliance, I’ve decided that I should use my tablet (hence this app) to momentarily palliate to the deficiencies (read uselessness) of the desktop app. Well guess what? In true tradition, you go to training programs, click on the session you want to do - and - you cannot even start it rendering the app useless. I know that TACX was bought by GARMIN, maybe it is the software practices at GARMIN that have degraded the TACX apps - which used to work nicely (albeit never needed this iOS app). Anyhow, I’m seriously thinking of moving my buying power somewhere else - what a shame & what a basic lack of software quality control. I would give 0 stars but apparently this is not an option.

I have been using this app with my Neo TacX bike trainer fora few years. I run this app from an iPhone 12. The UI issues related to the ability to start a slope or speed without (the only ones I ever use) are no longer on the screen when you start. They added banner buttons/quick links, so now you have to scroll to get to the main functions. Similarly, when in the workout, the metrics are so spaced out you have to scroll. Given you are working out and have sweaty hands - scrolling is a no go. Garmin: please develop and test knowing people are using this on phones and the screens can’t be cluttered up thus requiring scrolling. If multiple screens are needed, a tap on a tab or similar is better than scrolling for workout conditions. UI is hugely important for exercise apps. (Note: this issue got worse with the update they pushed in Nov 2023 - have my post now)

In addition to owning a Garmin Edge 1050 bike computer, I own a Speed and Cadence 2 sensor bundle, an HRM chest strap, and four Garmin watches. My default device is the Forerunner 265 that I routinely use to broadcast my heart rate to the Edge 1050. So, it’s fair to say that I am a pretty heavily invested in Garmin’s ecosystem. However, that apparently isn’t enough for Garmin. My smart trainer is a Wahoo Kickr Core. It’s actually the only non-Garmin fitness tech that I own to date. You would think that I would be able to use my trainer in ANT+ mode alongside the Edge 1050 and FR265 in the Tacx training app, but nope. Third party trainers are not compatible. Garmin wants you to use its own Tacx trainers and nothing else! I have used the Tacx training app previously with the Garmin Speed and Cadence 2 sensor bundle, but since I don’t have power meter pedals, the value I got from it was quite limited. I was looking forward to using it with a trainer, but not anymore as that isn’t an option. With all of the cycling apps now on the market, it boggles my mind that Garmin locks out other trainers to the detriment of its own customer base. But, this is the company that took customizable dashboards away from its users to bundle them into a subscription package. I guessI shouldn’t be surprised. There’s nothing like spending thousands of dollars on Garmin devices to be told ‘it’s not enough, spend more.’ I think I’ll pass.

The following points are reasons for the 1 star - 1. Cannot customize the data screens. 2. Data does not include cycling dynamics. 3. ERG mode does not work with movies (or routes). So if you are only training in ERG mode all the time, the subscription is not needed. 4. Lack of virtual shifting. 5. Family subscription is not supported. If you have more than one household individual using the trainer at home, you’ll need separate subscription for everyone. 6. The activities are exported to Garmin Connect without any lap information, such as warmup, intervals or cool down. It only displays one set of the workout. 7. Lack of an Apple TV app. This app only supports Airplay which means the long rides will drain the phone battery and keep your phone occupied with the Tacx activity. 8. In-frequent app updates. 9. Lack of any news on future releases. I train for Ironman distance triathlons and here’s my take on the Garmin Tacx Training App. The app is stable and has a simple UI. When doing structured workouts, the app shows the duration of the workout and the average trend line for 4 metrics - pace, power, cadence and hear rate. The app also shows the distance traveled. It seems that the Tacx team has lost motivation to compete and succeed with other apps. I’d strongly consider subscribing if the app supports routes in ERG mode, family subscriptions and an Apple TV app with virtual shifting. Frequent updates to enhance the app experience holds high importance to me.

I bought a $1400 tacx neo 2 under the assumption that I would be able to control it. This app is the only controller for the trainer. It is a disaster. It requires constant internet. Even with a solid WiFi connection the app is extremely slow to respond when setting up a workout. If I turn off my phone screen in the middle of a workout the app fails to restart the workout and I have to force quit and start over. The company advertises pedal stroke analysis on their website but fails to include the feature on mobile. It’s only available when you sit in front of a windows 10 computer while you workout. If I could return my trainer I would. This is a classic example of making things “smart” and “internet connected” done poorly— with disastrous results. Tacx needs to fix this software as a responsibility to all the customers who paid massive amounts of money for a hamstrung piece of equipment

I left Zwift because I wanted more of realistic scene vs a comic. The TacX routes are neat and I like the routes. There are 2 things I don’t like: 1- The view is only a recording. No interacting or seeing other members other than just a pin on a 2D image in the top corner. 2- The accuracy of the elevation and riding surfaces isn’t accurate. I’ve been riding long enough to know my real world watt and speed while riding elevation and different types of surfaces. The app absolutely over exaggerates the data. It’s silly but the only reason I keep the TacX app is for the Garmin points and compatibility but in the last year the AI on Strava has become way better than anything Garmin produces. Once this trainer does ill absolutely leave Garmin for a Wahoo and use Rouvy or Zwift and track training on Strava and Training Peaks.

Not sure what’s going on here, but the TACX is a bike trainer where I don’t leave my location. Yet, the only workout files I can upload to the trainer are GPX (ie GPS… aka navigation type files)? Who designed this thing and what were they thinking? This should have compatibility with Training Peaks downloadable workouts which are available in FIT files. Not sure why the software engineers haven’t done this. Additionally, the app will auto log out only AFTER you have you have completed one of your training profiles, not before. When it does this, it has you sign back in and then deletes the last ride you did so that you’ve lost the ride data. I guess they expect you to log out after every use to prevent this from happening? But then why not just program the app to do that? Makes NO sense.

I have a Flux 2 Smart Trainer. When I check the Firmware I’m told it has FW 3.3.45 installed and the current FW Version available is 3.3.40. Clearly, 3.3.45 is newer and since it’s installed on the trainer it must be more current than 3.3.40. Having worked in IT for over 40 years this tells me that either the app is reading an out of date database/xml/file or that FW Version 3.3.45 had a problem and has been rolled back to 3.3.40. Either way when the app tells me the unit is up to date the FW installed and the current FW should display the same version number. As a result I don’t know if my FW is actually up to date or not. To add insult to injury this bug has been identified and not fixed for over 3 years if you check the support forums. Clearly the development team for the app and the FW team and the Forum Teams are not communicating and fixing issues. Additionally, I have not been able to locate a document on the forum that identifies the latest FW for each smart trainer so that I can verify what FW should be available. If FW 3.3.40 is current the app should enable me to rollback to it.

So I’ve done 5 rides on my Tacx Trainer using the app on my iPad. I’m really enjoying the options in Tacx, but I have a few suggestions for improvement. - Better user support: the guides online at Garmin are the same a as the basic setup guide shipped with the trainer, and the app doesn’t really help there, either. I had to Google for tips on how to set everything up and get started. - real-time prompts: some audio cues while in a workout would be helpful, including prompts when you get out of a training zone - Upload photos when syncing to social media: I’ve only figured out how to upload the map and data to Strava, but my friends who use Zwift can show some screen captures from their rides. If you were picking a training app and were using yours friends’ activities as a guide, which one would look more attractive? Personally I like the real life videos rather than a video game interface. - Ride analysis is messed up. My screen only shows three bottom part of the graphs for speed, power, cadence, etc., but I can look at all that in Strava, anyways.

I spent hundreds of dollars on downloading films and I can’t play them in this app. I hear they want recurring revenue and they want you to subscribe. Like a razor and razor blade. But a razor costs next to nothing. It is bull that Tacx expects you to pay almost a thousand dollars for the razor and then wants to charge you another 200 bucks a year to use the razor. Total ripoff. Time to look into Wahoo. Plus you used to be able to make gps routes of your outside rides and use them on the trainer using the cycling app which was great and it was free. Now they expect you to pay to do that. I want the 3000 dollars back that I spent on 3 Tacx trainers plus the cost of the movies I bought all of which are now useless as this app is also clunky. It’s awful that Garmin stole this ability from me AFTER I bought the product. I want the money to go get Wahoo equipment because they at least live to their commitments.

When Tacx cloud migrated and merged with Garmin cloud, all my Tacx data were lost! The app would keep repeating the two accounts had merged successfully, but in reality all Tacx data (rides, activities, workouts, personal settings etc.) were lost. No chance to fix this, the customer support doesn’t reply to emails, the customer support webpages don’t even load. All this came on top of Garmin’s decision to cancel Tacx previous model and brought in monthly subscriptions for the things (GPS rides, videos etc.) that we had paid for before, when buying the trainer, the software, the videos... So much of my money, time and frustration went into this, with poor to no result. A huge disappointment, Garmin lost their credibility completely. I’m seriously considering selling all my Garmin equipment and switching over to Wahoo.

Just did a workout with the updated UI to see some AI generated guy in a dark living room in front of bad art - what about this image is useful or helpful or motivating? The stats (the reason we use the app) are now itsy bitsy in the top corner in size 5 font. They've changed the alert bells for the workout so you can look at another window during the workout or you miss the next workout step. Ugh take me back to the previous version! How come we can't choose our own UI? Rearrange and enlarge the stats? Pick our own background image or color? Or perhaps the most shocking how come we can't do a planned workout on one of the video rides? Bad UI update, so disappointed, makes doing my workouts much harder to execute properly.

Got the app and tried to login in with my Garmin account (since Garmin owns Tacx). The app appeared to login but spun for 30+ minutes. I tried the desktop app and the web interface, non-worked. I chatted with support (that was semi-hard to find after my email to support email listed here bounced with we do not proved support here anymore) and they say a Tacx account created today but could not reset the password or fix anything (seems something in their backend does not work properly). Long story short, cannot log in or create a log in. App thus has no functionality and trainer cannot work with the app it is supposed to work with. Understand there are options, one could buy other trainers, a tacx trainer should work with the app and the systems that support the app should work well enough to allow someone to actually use the app. Garmin and tacx have lots of work to do here. Everything works great until it doesn’t. then... your lack of serious support comes forward and you leave your customers hanging. Would not recommend until they have their systems fixed. I was a new to tacx user and right out off the box the app failed.

The app worked great before switching over to GC last week. Previously, I would complete my training ride and hit save. It would give me a ride summary window, log the ride and email me a link of the file to import into my performance management software. Simple and flawless. Now after a training ride, I hit save and the data is gone. No review window, no log in my recent rides and nothing in my GC account. Did a chat session with Garmin help, gave the individual my info and was informed that my lost data would show up within the hour. Nothing. I’ll try contacting Garmin again but my expectations are low.

First of all, the help pages for Tacx are just not helpful. I do everything right, have a trainer tire, warm it up, Calibrate and get an error. The help page does not provide any real troubleshooting. I have a Garmin forerunner 945 and a Tacx smartflow trainer. When I try to pair the HR (via broadcast HR which is what you’re supposed to do) I often get stuck in a loop where my ride auto pauses while I am pedaling and I have to hard quit the app to get it to un pause. Its frustrating to be paying for an app that doesn’t work half the time. Especially because the rides are all really fun when they do work! But I loathe having to comb message boards to find functional troubleshooting advice.

Was hoping to dedicate a 5th gen iPad (~5 yrs old) to the indoor bike stand, but the app hangs for 30+ seconds at a time, unresponsive to touch input, while the rest of iPad still responds (e.g control center). This is seen every time the app starts up as of the splash screen, with the “skip” button unresponsive until 30+ seconds later, as well as on the connection setup screens. This happens with ANT+ connectivity enabled OR disabled in the app, and with background app refresh turned on OR off in iPadOS settings. The calibration process is hit or miss as well, with the app’s speed box showing 30+ km/h as requested but the app failing to notice this (the box doesn’t turn red and ask to stop pedaling). This is on a 5th gen iPad 9.7 running iPadOS 16.1.

Tacx makes great hardware and is a great company. Garmin on the other hand has made the process of using the training rides an awful experience. I’m currently stuck in an endless loop of “your session has expired. Please log in again”; I log in and immediately get the same message. It frequently won’t recognize my heart rate monitor and it frequently loses my workout if I pause activity. Addendum Upgraded from one star to three after login problem resolved. But other issues persist, and now my Bushido smart trainer is a brick after the software attempted to calibrate it.

This is such a difficult app and bike. Connectivity is aweful. I Can’t open and use sessions within training plans through the app, .The only way to get to them is re-ride ones I’ve already ridden. Also the connection to HRM through the app is difficult. Doesn’t always work even though I have an new IPhone 12. The desktop version works ok but not well with the ANT and wrist HRM while riding films but not training sessions. I’ve burned so much workout time. Tacx is not compatible with Garmin but it’s the same company. Very frustrated especially after having invested ove $3,500 in this set up.

The app is not inutitive. At all. Why can’t I just schedule a training plan? I see Training plans, but I cant just use them, also iPad app and IPhone app are different, I want to use the IPAD because it has a bigger screen, but I have to favorite one then go back to a different screen and then do it, why aren’t they all just added? Why can I hit play in from the iPhone? that’s the whole point of a training plan. Also where is my r/l ratio? Why can’t I connect my heart rate monitor? I even paid for a year pro version so that everything would just be easier, but honesly feel like it was a big waste of money. I just spent a bucket of money on the trainer and def dissapointed with the app. NOT a good first 12 hours with this.

Just okay. I use it in conjunction with Zwift. I like that it is actual video instead of a cartoon but they have a long way to go to make it as smooth running as Zwift. The videos are definitely several steps below professional quality and can vary a bit from vid to vid. FulGaz for instance costs less for same quality and I like that they have some “group rides” you can go on. Since Tacx was bought by Garmin I don’t hold out much hope for improvement in the quality of the experience, only price increases.

A recent update completely eliminated the ability to see helpful data during slope rides and made it impossible to customize or see important data fields. I don’t know that I have ever seen such an awful update… you guys literally completely ruined an app that I used to use all the time, and now it can’t perform the basic functionality that I need. I’m truly speechless at the gross incompetence that went into this decision. I have only used this app for multiple years of cycling and am now looking at other options because of this ridiculous decision.

My subscription reverted to basic after 2 rides. The first went ok, the second refused to start until I downloaded it. That took about 10 minutes for 400 megs of movie. Even after that I am willing to give Garmin money to use the app more, maybe it was a fluke and I like Garmin, but there is no upgrade button. Found instructions for managing subscriptions and cancelling them but not starting one. I give up and switch to another app for my neo 2t.

With my iphone xr for last two Months ?

The display screen when doing pre-programmed workouts is genuinely horrible. The old layout was so much cleaner and easier to see. No option to switch between stats or customize the screen. All numbers on the screen at all times without the ability to emphasize one. Also nearly impossible to see total ride time. And what’s with the background being a random guy on a bike? Genuinely abrasive to have in front of you for potentially hours. Not sure who designed or approved this but almost zero chance they actually use the app.

Despite having nothing but Garmin gear, I can’t get this software to connect with my heart rate strap. 🙁

I rode for an hour and the app crashed. Workout data didn’t safe.

Ever since Garmin took over the application it’s been nothing but trouble. Starting with the fact that all of the training rides I had previously purchased have disappeared (not right!). Now, it’s a day-to-day crapshoot weather I get connected or not.

I loved this app prior to Garmin purchasing it. The app is often not reliable (video does not play, rides often just hang) and the free sample rides do not save paused rides. The annual subscription is forced auto renewal and you cannot manage the subscription through the Apple Store settings. Not recommended to subscribe.

I cannot save my workout ??? Second time in a row

The latest update changed the screen during workouts so that I am looking a an old man riding on his trainer in the living room- I much prederred it before when I could read my stats!!! Please put it back. This new screen useless

The new version of the app is horrible. Data is hard to read and the user needs to move the screen to see what used to be visible at a glance. Please introduce an option to use the previous user interface. Not happy. Looking for alternatives or a new trainer.

Recent update decided to make all fields tiny and bunched up at top left of screen. Why? Who knows? On iPad, 90% of window is empty. Do not want to ride with reading glasses on. Please revert to previous sizing of field display. Absolutely ridiculous - hope I can find another app for my workouts until this is fixed.

When use with Garmin fenix 6 Pro with the goal to have access to my hart rate the appli stop to work after few minutes and indicate the message « Paused » on the screen.

I’m not sure what the UI designer was thinking, but the new interface feels like a big step backward. The previous version used larger fonts, a solid colour background, and large stat cards that were easy to read on smaller screens. The new interface now includes a busy background image that adds nothing to the experience, while the cards containing stats and metrics are now much smaller. The semi-transparent card allow the background image to show through, which makes the already small text within the cards even harder to read. The content now competes with the background image instead of standing out clearly. From an accessibility perspective, this would likely fail WCAG 2 contrast and readability standards. I hope the next update includes proper accessibility testing and meets at least the minimum usability standards.

Tough switch - now my indoor ride workout screen is largely unreadable. Highly distracting image was added. Sizes for everything reduced. Really too bad.

The app used to be great. I only use it for the data screen, but after the most recent update, it’s become completely unusable. I don’t have access to my phone while riding and leave it on the side where I can glance at the time, my power, cadence, and how much longer I have have for the step I’m on. Now I need to scroll if I want to see power or time elapsed. There isn’t even an option to rearrange items on the phone screen to make it usable. I thought perhaps all the data fields would fit on the iPad screen, but no. The data is pushed into a tiny corner that you need to scroll through.

Processus de mise en route inefficace , complexe et nécessite une révision majeur quant à la prise main. Je n’ai pus connecter mon flux 2 Donc pas calibration ni le mois gratuit ha oui oui dois aller pour saisir le code de promotion ?

La vitesse à laquelle je roule n’est pas réaliste à l’écran, sur ce dernier ça semble être une vitesse de marche rapide.

There is no menu item in this app or the companion Garmin Connects to easily purchase a premium plan. It should not be this hard to buy a better package. Looking for another app that will see my Tacx Flow.

I have a home trainer tacx Flux S , learn that it is compatible only with Garmin Smartwatch, bought a watch and it's still not working as it should. Connection is not stable when you can connect and activity stopped in the middle of a training. You need to close everything and restart from y'ur training from the beginning. World never recommend anything from Garmin again. And don't answer me to contact Garmin Support... it's just a dump. nobody respond other thing than we are sorry... very bad experience. Too bad, you used to do good stuff.

I hâve a TacxNeo first génération, but Garmin havé many bugs to update the software. Thé vidéo I had bought are no longer available. I will never buy Garmin products.

Since a few month, I am not able to calibrate the tacx flow. T2240 I am connected et the firmware is update But fail calibration

My old Tacx Bushido doesn’t qualify me for a premium subscription so I can use the app? Doesn’t support any other trainers either?

Some things that Garmin do are great .. but there are a few that are frustrating… Garmin does not / has not responded to any customer service submissions have made in the past. With many new rivals coming it could be limited time for my use of Garmin products

While there are good workouts. App needs lot of functional improvements. Please improve how workouts are organized on Home Screen. You shouldn’t have to jump to 3rd page/tab to search for workouts.

Way too expensive for what you get.0

J’aime beaucoup les parcours proposés. Mais je me demande comment vous évaluez le niveau de difficulté des parcours. Des parcours de 30 km et de 600 m de dénivelé sont évalués facile tout comme les parcours sans dénivelé de 30 km. Quand est-ce qu’un parcours devient de niveau modéré? Je remarque aussi qu’il y a beaucoup de parcours entre 30 et 40 km. Beaucoup moins de parcours entre 20 et 30 km. Ça serait intéressant d’en avoir davantage. Merci de prendre compte de mon opinion.

Il y a un problème …je ne peux pas sauvegarder…à moins de fermer l appli et revenir…

Faible convivialité

The app spurs on a spinning wheel like it is loading since the most recent update, but never loads.

App needs to be updated to allow lapping when using in Power mode!

So tired of this. Worked well before the Garmin takeover.

The one real free challenge is 13 km otherwise it’s more for kids.

It is deaspointing that no more updates of your app will be available for my old ipad. Nothing wrong with my old ipad!

App was working fine but the latest version crashes. Doesn’t display properly. Stops working when switching between landscape and portrait mode. Bad.

Nothing works and chat wont answer :(