Harman Kardon Controller Customer Service

Harman Kardon Controller Positive Reviews

Amazing Speaker crippled by appThis is a LOVE HATE product. First, LOVE the sound of the speaker. It is the best sounding wireless speaker that i have heard in the past 3 years, and is physically small and beautiful looking. The HATE, as someone mentioned, is the APP. In order to use more than one speaker, you need to use WIFI which means that you need to use their APP controller . I see from the App version history that they have been busy updating the app, that is great to see but unfortunately, the performance still has not been fixed in Version 2.2. For example, listening to music in all my rooms and then THE MUSIC STOPS. This is very annoying because it happens about ten minutes, so you don’t get much time to listen to your music. Then you have reload the music into the app, in order to play music again. Another bad limitation, not all my music on my iphone can be played, such as Apple Music and Pandora ! and two smaller issues, why can’t i control the bass via the App ? Some songs have too much bass and i would love to reduce it. Finally, when i choose one my iTunes playlist to import into the app, why does it playback the songs alphabetically ? and not the order of my iTunes playlist ? JUST WANTED TO UPDATE, recently found out a more reliable way to do Party Mode (1) connect to one speaker via bluetooth then (2) on that speaker, hit the lit button, which will pair itself to the next speaker — sending the same song to the speaker in other room, just like Party Mode except this connection will stick and work..Papa doonVersion: 2.2

Best app from the legendsOverall app is really good but the you should add the feature of being able to seek the songs because sometimes we like to directly jump to the drop or a particular verse of the song. Thats the only thing which is annoying otherwise the speaker and the app both are marvelous..Ashwin2012Version: 3.0

Well doneFinally a step in the right direction, good improvements in UI and ability the ability to stream from iPhone music library. Please keep up the good work..@OlawaleVersion: 3.0

After many poor versions of this app at last it seems HK have gotten their act together...:).Happily pregnantVersion: 3.0

Doesn't play Apple Music tracksThe app is ok to me, except for the biggest disappointment which is that I can't play music I have purchased from Apple Music library! Please update and fix this issue!.MrMujiVersion: 2.2

So far so goodHas worked well for me so far. I don't understand why people rated it so low. Works for me and I consider myself to be fairly discerning..StujeeVersion: 2.2

UPGRADE ISSUESSince I updated to version 1.4 I'm unable to perform a successful upgrade to my speakers, BUG Fix is urgently required..ACDCBTOVersion: 1.4

Awesome app! Omni is New nr 1 audio system!This system is fantastic! Hooked up to omni 20's and a 10. It works flawless! Sonos eat your hart out!.Rapr 81Version: 1.6

Must upgrade!Wow! This is an entirely new app compared to previous version!.弛Version: 3.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.3.4

Harman Kardon Controller Negative Reviews

Google Chromecast-enabled Apps Don’t Work WellThe Google Chromecast-Enabled Apps connection disconnects every 30 seconds or so and it crackles and pops at the beginning of EVERY song. Now I own a really expensive Bluetooth speakers because Harmon Kardon didn’t take the time to do any real world testing to fix the wireless connection bugs before releasing these speakers..DSS001Version: 4.3.0

Garbage app great speaker wasted functionalityI recently bought 2 of the OMNI 10s, Brilliant idea to have 2 identical Bluetooth speakers able to pair for a true stereo sound. Except they can’t pair by Bluetooth and unless you connect with wps on your router it’s impossible to connect 1 let alone both. And if you do manage to get both one ends up disconnecting as you’re trying to enter the stupid password to the new streaming service you’re forced to choose from because they offer not one to pick from that anyone has ever heard of but it keeps telling me failed to authorize credentials and reset the password 3 times already and I’ve still yet to get both to pair successfully to this horrible app. As much as i like the speaker and the sound quality in itself as a stand alone speaker that’s not why i bought the pair. I wanted a nice HD audio system to pair into the auxiliary input for the projector i have that has built in 3D audio support and has a decent enough speaker but I’m watching on 150” projection screen i wanted something a little more bang for the buck but it’s starting to become more difficult than what it’s worth because it seems the only options are hoping that the app will magically stay linked with speakers long enough to try anything else or i have to spend more money to get a switch component and at that point i may as well return these and guy a system that works out the box instead of making claims that are plain inaccurate..Shameless failureVersion: 4.3.0

Truly a disappointment...My entire experience with both the Omni speaker products and the app has been both unfortunate and disappointing from the very start. Like many others in the fdbck section, I selected the Omni speakers and invested (around 1k) after positive reviews on sound quality and performance. However from the initial plug in, the speakers do not, will not (and my guess due to software) cannot properly or permanently connect to my network. I (again as others) hoped the increasing number of poor reviews would encourage the H/K team to develop an update to support, but this has not happened. Instead the devices continue to collect dust. It’s to the point I am contemplating a lawsuit... don’t waste your money, I would sell them but I’d feel bad karma about passing my trouble and pain to some unwitting individual....TCJIIVersion: 4.2.0

Terrible experience with both the speakers and this appI don’t write reviews but feel compelled to on this product. The speakers will lock up after maybe 30 second of being connected to my WiFi. Only way to fix it is to unplug it and only use Bluetooth. Bluetooth seems to work ok but if you have any intention of using these on your network forget it it’s not going to happen. The app is just as terrible with a persistent volume that pops up no matter what your trying to do. For now they are Bluetooth only I guess. They really deserve zero stars for this product but one is as low as I can give. If you do get them to connect for any length of time at all it still won’t play any music from iTunes due to some copyright. Terrible product and terrible app experience.Jmjohnson1717Version: 4.3.0

Endless DisappointmentWhen it worked (a year ago) everything was in sync, it rarely dropped. Now I have to sync it by WPS ONLY or use ONE out of SIX speakers for Bluetooth, since it won’t connect to WiFi. It would be great if HK respected their buyers enough to AT LEAST update the app or provide any kind of use. I actually wrote this review a year ago and hadn’t submitted it. As of now I’ve updated my WiFi. I have excellent WiFi connection and the speakers have since connected more quickly than it ever had. Yet it still cannot find my speakers if my phone even blinks. The music keeps loading and skipping to the next song. It’s unfortunate because the speakers actually have great sound..Money FlushedVersion: 4.3.2

Complete GarbageYou never know when it’s going to work. You don’t know why it’s working or why it’s failing. It could be working perfectly you stop it and then go to start it again and will not work. Complete garbage!!!! Spend your money elsewhere. Amazing that a company like this will allow you to waste your hard earned money by not having a functional app!!! Update: can’t even get it to work over WiFi now at all. At least it used to work some of the time. A lot of money for Bluetooth speakers because that’s all that works..Mazz26Version: 4.2.0

Can’t connect to speakerBought the first generation Omni, the app wasn’t great and I thought they would make it better. They didn’t it stayed bad. Connection issues, volume jumping around, low usability... I moved and changed wifi, and now impossible to connect my speaker to the new wifi. I had a glimmer of hope when I saw the last update (said they fixed it), but still nothing. I don’t know if they are incompetent or just don’t care about clients. (The second speaker broke in the meantime).GrglelVersion: 4.3.1

Very disappointedThis app is one of the worst I've encountered. It constantly pops up a volume window without being requested. It hung up almost immediately when trying to play a song. Even simple things like the list of playlists not being alphabetized. I sent my Omni speaker back..GdeitchVersion: 4.3.0

Wireless quality is horrible, BT works fineSpeakers sound excellent, if only they would stay connected to my WiFi. There is excellent signal strength and everything else works perfectly. Just my Omni 20’s have random interruptions..Superdave126Version: 4.3.0

Poor app solutionI have Omni 10 and Omni 20 and depended on this app to get them connected or volume controls. Used them for a while and then lost it, i.e. I count not find my speakers in the app anymore. Tried to reconnect them on this app again, reset, tried WPS and nothing works. Samsung/HK really needs to put some effort in improving their apps..R2mgnVersion: 4.3.1

Frustrating. Fix the app pleaseVolume button constantly pops up and takes control. Also... after opening app and selecting music, it takes 5+ minutes to begin playing. Its not my wifi. Everything else works well with other apps, and i have wifi whole home mesh routers..PR01Version: 4.3.0

What a wasteI purchased my Omni 10s and 20 in the UK. The app worked, but it did drop. Came back the US and all I can use for my tunes is Bluetooth. If I could return the speakers I would. For HK to promote this app for their speakers is sorry and a waste for their customers. HK needs to fix this, I have told family a friends about the poor to unusable HK app and referred them to sonos. HK LIVE UP TO YOUR REPUTATION AND FIX THE APP ISSUE.Oldbeachman58Version: 4.3.0

Speakers sound great. Connection BLOWS!I have 5 HK Omni 10 speakers for my house. They sound great. Good luck connecting them thru the app. Absolute garbage! I have ultra fast internet and try to connect these right next to my router. Always get failed to connect error. Shame on HK for putting out such a horrible product. I wasted my money on these things. Stay away..Whofan70Version: 4.3.0

Very disappointed but nobody care on H/KIt is not possible. Too many problems with my Omni 10+. H/K support is zero, nobody hear our opinion. My very big problem is the delay, even if I use 3,5 mmm jack. Delay everywhere... when listening music or video. If nothing happens quickly, I never use H/K speakers. I wait for the moment, but in early future I buy my first love Bose..Dobre DomenicoVersion: 4.3.0

Thousands of dollars thwarted by a 50cent appI bought speakers for the entire house; I have fiber optic cable and high-end wifi. The app constantly drops the speakers and requires multiple device reboot attempts to reconnect. Love the hk hardware, but this app is an epic fail. I'd return everything in a heartbeat if it was still under warranty. Wait until HK comes out with a robust app..KitdogVersion: 4.0.3

It is wasted moneyApp connection disconnects many many times and it crackles and pops, is so crazy use al those speakers Now I own a really expensive Bluetooth speakers because Harmon Kardon didn't take the time to do any real world testing to fix the wireless connection bugs before releasing these speakers. En teoría fueran excelentes altavoces, lamentablemente la conexión inalámbrica, sea WIFI o Bluetooth, son un verdadero dolor de cabeza, se interrumpe a cada momento y nada que ver con configuración ni nada que ver con mala señal de, es simplemente mediocre, malo, malísima, la estructura de conectividad. Arrepentido de gastarme todo el dinero que me gasté en 4 dispositivos serie Omni..Valencia2100Version: 4.3.2

Horrible app and even worse privacyThis company does not need a any gps location of a phone in order to send music thru to a speaker via Bluetooth. Pay attention folks. They REQUIRE you to provide your gps location. Wow.SeasidesunraysVersion: 4.3.2

My reviewVery good speaker but bad app. I have loved my speaker from day one, but the app has some very bad problems..Noah SeayVersion: 4.3.0

CrashingApp will display a checkmark showing connection to my HK Omni 10 and then crash. Tried reinstalling the app but had no success. Before crashing, app would always display volume controls without asking..Barodts99Version: 4.3.0

Great sound awful appThey sound amazing. But it would be nice to be able to adjust the levels besides just the volume. What a waste of money $1200 to be exact what a joke..PCMommaJewelVersion: 4.3.2

App just got worse - Speakers are greatI have 2 year old Omni 20s and 2 adapters Sound is great - the new app is not- Speakers drop now when they didn’t in the past. Resetting speakers does not help. Operates flawlessly on Bluetooth but sound quality drops. New modem and NETGEAR r8000 and 150mps - no help.EhpsolootleeVersion: 4.2.0

Slow, crash, and doesnt workI bought an omni bar plus + 2 omni 10 plus + 2 omni 20 plus, i cant connect all of them because this app is stupid and lag.Ry phạmVersion: 4.3.0

Doesn’t work!This software sulks victims. Not user friendly. Buy another speaker. If there was zero stars I would rate it zero.LisadangelVersion: 4.3.4

Total garbage!!What a waste and total disappointment, frustrating to setup and use to say the least, never will I ever.... HK why????!.LtFloridaVersion: 4.3.1

Great sound, non working appPlease fix this app! You have beautifully designed speakers with great sound which are getting hurt by a non functioning app. One of the selling points that most attracted me to this product was being able to control the speakers by using your phone as a remote. That selling point is made invalid by a bad app. The app works for a few minutes before it just simply stops playing the music, be it from the music library in your phone, or one of the "stations" in the app. Please fix this!.AlphabetCityVintageVersion: 2.1

Worst app for the most ill conceived productCrap app, and they bother making a device that does not support Apple play ? Morons.FggteVersion: 4.3.0

UselessThe Onyx speaker is beyond great. But as I sit here listening to it, the App is still looking for the speaker. Skip the app..1KuvaszVersion: 4.3.0

Bad bad badBad experience with Wi-Fi connection. Even the Bluetooth y hard to pair..Dr. N BravoVersion: 4.3.0

Wifi ConnectionNevermind.Chonston WilliamsVersion: 4.3.0

No workingSpotyfi no working.Chicle1Version: 4.0.3

Sounds great, when it worksI purchased two Omni 20s and they sound great, if and when they work. I want to love these speakers, but the app is a major hindrance. Most of the time it can't even complete an entire song before disconnecting or the app freezes. Forget about getting through a playlist! I don't think I've gotten through more than 1.5 songs before the app freezes/crashes. Truly awful. The app is equally poor on both my iPhone 6 and iPad Air 2. This product would be great if and when the app is improved. Please improve! I would also love to see a PC/Mac app so we can stream HD audio content over wifi from a computer..Geoff6541Version: 2.1

Too EarlyIt's been six months since I purchased the Omni system It is been a pain since the beginning but I assumed it was just a matter of time HK would notice and improve the software. The app still works poorly, the signal drops off all the time, and customer service is not the best. I have moved the componesnts several times, reconfigured the wifi set up, got a new router, and still it just does not work as advertised. I ended up buying HK Omni because I wanted an affordable alternative to SONOS, well HK Omni is not worth it , just pay a little more and go for a fully developed and tested product..SosesVersion: 2.0

Needs workOverall quite clunky... Needs a search button for anyone with a large library....delete button would also be nice.... I'm considering returning the 6 omni speakers I bought and waiting for the system to become more user friendly.....also no pandora compatibility....get with it guys.ChuckbeatinVersion: 1.6

1 Star is too generousThis app is terrible. You can only stream audio that is loaded into the app (which are songs downloaded to your device) so it's useless for Podcasts and Apple Music. That's actually not the worst part of this app and the Omni Speakers. If you have only one speaker you can use it with Bluetooth. However, for more than one speaker you have to first connect all the speakers to your wifi network and set them via this app. Unfortunately, the app can't successfully connect the speakers to most modern wifi networks. FAIL.Run2tunesVersion: 2.2

Entirely unreliableThis is a horrendous app. The connection drops constantly. And because it doesn't store any in app queues you create, you have to create a new one constantly. It doesn't allow you to use the multi-room option with services outside of the app (podcasts, streaming radio) like Sonos does. The speakers are good but the functionality through the app is so poor I wish I'd purchased a different product..Paulab@gmailVersion: 2.2

Useless !Why would this app only have a Wi-Fi option for connecting your phone or other devices to your HK Bluetooth speaker(s)? If I'm using any device at home - it's connected to my home Wifi network. Why would I want to drop that connection just to connect my device to an HK speaker or set of speakers? Check out the app for UE speakers. They did it the right way..ARTVC15Version: 3.0

The App crashes every 10-15 minutesThe speakers are fine but the app keeps crashing every few minutes and it doesn't keep any settings in its memory(i.e. Playlist, room selection, volume, etc.)! Can you give this App to Sonos to fix?!? Because I'm starting to switch over!.AFG87Version: 3.0

This app is terribleBought an HK Omni 20 speaker today and I love it. The sound quality is amazing but in the two hours I've been trying out my new speaker, I have yet to get through a song without the app crashing. This is a total pain. I hope this issue gets fixed very soon..Liberated1961Version: 2.1

LameSetup didn't work, the old version did work. I mean why do I need wfifi (Internet) to play music already on my phone. The Setup didn't even give me a blue tooth option... Or an option to choose the speaker as the wifi option, for playing music; that's already on my phone..BeemoreartisticVersion: 3.0

App does not work at allIt keeps saying to connect to my device via Bluetooth..but I am already connected and streaming music to it!! Then I won't connect or show any wifi, it stays hung searching for one. Even though my phone is connected to wifi. Then, when I try to share my wifi settings from my phone, nothing happens. So the app does not work at all. Clearly, this is an app developed by a one-man team, designed by the developer maybe. Cannot compete with sonos..SwisspetelVersion: 3.0

Worse than everSystem doesn't work. It's worse than ever. Problems to connect multiple speakers that suddenly disappeared. I don't recommend anybody to buy the speakers. I think Sonos might be more stable. Completely unsatisfied with my 5 speakers..MYTAkizawaVersion: 3.0

Dont buyDont waste your money! If you have more than one device, neither the app nor the speaker will work. We reached out to HK for help or a refund and they denied both. Now our speaker is just an expensive dust collector..DrukViewVersion: 3.0

I hate this product.The OMNI 10 speakers eventually stop connecting via Bluetooth, and the app does not detect them. Very frustrating. I do not recommend this product..JoneseyTheCatVersion: 4.3.4

App does not workAfter many hard resets on two HK omni 20 + and multiple attempts pairing two speakers to play in party mode, I have given up and we’ll just use each speaker individually with Bluetooth. I highly recommend that you do not download this app. Very frustrating with no resolution after six years as per the comments above. clearly HK does not value this app, otherwise fixes would be made..Mac_03Version: 4.3.2

Speakers don’t workThe HK OMNI speakers work great when they work but there is clearly a product issue with these. They eventually stop connecting to Bluetooth or the app and the only way to get them to work is via Aux. do not invest money into these speakers. Get the Sono’s system instead.Brandon6328Version: 4.3.0

Not working with IOSCan’t connect to the wifi, doesn’t recognize the speaker Omni 50+.MocopowerVersion: 4.3.0

CANNOT SETUPPARTY MODE WIFI NOT WORKING.Yann97434Version: 4.3.2

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 4.3.4