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Yandex ID (ex-Key) Customer Service

About Yandex ID (ex-Key) (Direct Cursus Computer Systems Trading)

Yandex ID is the updated app that replaces Yandex Key. It makes sign-in to Yandex services faster and easier. There are no passwords to remember or SMS messages to wait for — the app instantly delivers a one-time code or image. With Yandex ID, you can also manage all your account information, as it keeps
all your data and settings in one place.
INSTANT LOGIN WITHOUT PASSWORDS
Sign in by entering a code or tapping an image — it takes seconds. No passwords, no SMS messages, no push notifications. Your digital key is securely linked to your account and can only be used by you.
2FA AUTHENTICATOR
Yandex ID works as a secure authenticator with two-factor authentication (2FA) and one-time password (OTP) support. Use it to logging for services that rely on one-time passwords. If you have used Google Authenticator or Microsoft Authenticator before, you will find this app familiar. Code generation follows international OTP/TOTP standards.
MANAGE ACCOUNTS IN ONE APP
The new app also works as a password and access manager for all your Yandex accounts. Manage your data, documents, devices, payments and permissions all in one place. You can share subscriptions, control purchases, set spending limits and create a secure child account with content filtering.
BACKUP & RECOVERY
Create a secure cloud backup and restore it using your phone number when needed. You can also save a local backup file to safely transfer 2FA accounts.
Try Yandex ID, a single app combining a 2FA TOTP authenticator, password management and access to your Yandex ID account.
CategoryUtilities
Release DateFebruary 4, 2015
Latest Version5.1.9
PriceFree
Age Rating4+
CompatibilityRequires iOS 15.0
Last UpdatedMay 29, 2026
Size90 MB
Supported Languages (5)
EnglishBEKKRussianUkrainian

What's New in Yandex ID (ex-Key) (v5.1.9)

Fixed bugs and improved app performance.
Yandex Key is now Yandex ID: quick sign-in to Yandex services and account management.
TOTP codes for other services are still available.

Yandex ID (ex-Key) Contact Information

To reach Yandex ID (ex-Key) customer service and technical support, use the official channels below. For the fastest reply, choose the developer's official website.

Company NameDirect Cursus Computer Systems Trading
Company Websiteyandex.com
Company Email[email protected]
Customer Serviceyandex.com/help
Social MediaFacebook / Twitter

Yandex ID (ex-Key) Subscription, App Deletion & iOS Support

How do I cancel the Yandex ID (ex-Key) subscription?

Open Settings on your iPhone or iPad, tap your Apple ID (your name) at the top, go to Subscriptions, select Yandex ID (ex-Key) from the list and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; you can keep using the app until then. See Apple's official subscription management page for details.

How do I delete the Yandex ID (ex-Key) app?

Touch and hold the Yandex ID (ex-Key) icon on the Home Screen, choose Remove App and then Delete App. Important: if you have an active subscription, deleting the app does not cancel it automatically - you must first cancel your subscription using the steps above.

Yandex ID (ex-Key) purchases, refunds and billing issues

Report billing or refund requests for Yandex ID (ex-Key) through Apple's Report a Problem (reportaproblem.apple.com). For the app's own technical support and contact, use the developer's official website or the Yandex ID (ex-Key) App Store page.

Distribution of Yandex ID (ex-Key) Reviews

Of the last 29 reviews shown, 41% are positive (4–5★) and 59% negative (1–3★). App Store overall rating: 4.6 / 5

5★ 10
4★ 2
3★ 3
2★ 3
1★ 11
Most mentioned:приложениеfaceiphoneworksphonenicestandardtotpapplicationwork

Yandex ID (ex-Key) Positive Reviews and Ratings

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Wise2026 Trends
Pretty decent Authenticator app

Works with the services I use and has a backup function which uses your phone number. It’s easy to transition from phone to phone that way, nice.

F_AMVersion: 2.6.1
Could’ve been just a standard TOTP

Instead of standard TOTP with a big choice of applications / password managers, you have to use Yandex’es own closed solution such as this application - minus one star for that. Other than that, the application itself had some issues in past, but now it seems to work just fine, and I even almost like the convenience of logging-in by scanning a QR-code. And some of the mentioned issues might have been caused by me not being careful when adding accounts, as developer pointed out in his reply to my original review. So, a nice application, which does make me feel that my accounts are protected, but once again, I would much rather prefer this to be a standard TOTP.

ArtemsydVersion: 3.3.0
Nice app, does its job

Please fix Belarusian translations, some texts are in Russian

ZayankovskyVersion: 5.1.7
Do not kill this app

Please do not kill this app. I am ready for pay for this app in the future if needed. Very good option to backup all codes and restore

TereshkoVersion: 2.6.2
Works like magic !

It's really amazing app, first of its kind !

Al-TherwiVersion: 2.3
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Travelpayouts2026 Trends
Great app!

Great app

Alex KosterVersion: 2.6.1
Good

Good

ZetwinVersion: 2.6.0
Защиту данных проста благодаря Ключу.

Двухфакторная аутентификация легко настраивается и работает в дальнейшем без проблем

дрон!!:/Version: 3.9.0
Мой отзыв

Прикольная штука, вообще без двухфакторки сейчас оч опасно, поэтому везде ее ставлю где это возможно. Главное работает без сбоев и аккаунт защищен.

Алина СкорянковаVersion: 3.4.0
Face ID

Ребятки все гуд, только не хватает Face ID, добавьте плиз или объясните почему не запилите

Mell1fluousVersion: 2.6.2
Теперь все в безопасности!

Функциональность впечатляет и багов нет. Я перестал беспокоиться за свой аккаунт, и стал крепко спать. Всем рекомендую поставить эту программу. Пожалуй самое лучшее приложение в AppStore.

AvmmVersion: 1.00
Cannot login into my account

Neither QR code nor one-time password work

Anonymous FooVersion: 2.6.1

Yandex ID (ex-Key) Negative Reviews and Ratings

Optimize for iOS 13

App is crashing for iOS 13. Please fix ASAP can’t login

Astagram studiosVersion: 2.6.1
Please optimize for latest iPhone

Great app! However, it looks not suitable for iPhone X, please optimize for it.

Andrija JunzkiVersion: 2.6.1
Update not out yet

Waiting for update

PINTOM9Version: 2.6.1
Х**** приложение

Сделайте его более понятным пожалуйста умники

Adeo 1Version: 5.1.9
Чушь

Пользы ноль

Sergey Sergey SVersion: 5.1.9
Появляются какие-то странные мобильные номера и учётные записи которым я не имею никакого отношения

Уже несколько месяцев не могут решить проблему с тем что какой-то левый мобильный номер и какая-то непонятная электронная почта привязались к моему аккаунту и эту ошибку не принципиально не хотят исправлять

User0099tttVersion: 5.1.7
Крутой дизайн, да, жаль не рабочий

Ничего нового от Яндекса, изменение ради изменения. Переименовали, чтоб переучиваться пришлось искать приложение и картинку поменяли. Ещё и дизайн забагованный зарелизили с нерабочими кнопками и пролагивающими авторизациями, велкам нью АИ эра

DakrphantomVersion: 5.0.1
Бесполезное

Код с приложения не работает

Ins4no2077Version: 5.0.1
приложение ерунда

ни капли не понятно как добавить свой аккаунт в это приложение

Maineg06Version: 4.1.0
Приложение заброшено!!? 🤔

1. Нет поддержки Face-ID 2. Нет темной темы 3. Приложение уже не обновлялось 7 мес.

AdlokiVersion: 2.6.2
Оценка Yandex.Key

Очень сложно разобраться. Никчемная программа. Попробовал зайти в стороннюю программу, ждал очень долго. Вообще не понятно зачем она вообще

AndreigolubVersion: 3.0.2
проблема

привет Я обновил yandex.key. У меня тоже не было резервных кодов. Теперь у меня проблема с доступом к программе. Пожалуйста, помогите мне восстановить мои пароли

ZulfiqorVersion: 3.0.0
Добавьте уведомления

Не нравится, что приходится разблокировать телефон и открывать приложение, чтобы посмотреть одноразовый пароль. Может вывести его в уведомления?

Evgeny MyshkinVersion: 2.6.4
Необходимо ставить лишнюю программу для аутентификации

В чём заключается необходимость использовать собственный стандарт для двухфакторной аутентификации в яндекс? Почему нельзя как все остальные сервисы использовать стандартную реализацию OTP совместимую со сторонними приложениями аутентификаторами(google authentificator, Authy, OTP auth и другие)?

Ddmxm777Version: 2.6.1
IPhone X

Пожалуйста, оптимизируйте приложение под iPhone X

BravikenVersion: 2.6.1
Good when it works

I like the added security, but I'm only able to login about 10% of the time. Also Face ID doesn’t work.

Matt604Version: 2.6.1
Перестал работать

Постоянно мигает “face id” и далее ничего.

DeemgaVersion: 3.0.2

Yandex ID (ex-Key) Screenshots

Yandex ID (ex-Key) iPhone Screenshot 1
Yandex ID (ex-Key) iPhone Screenshot 2
Yandex ID (ex-Key) iPhone Screenshot 3
Yandex ID (ex-Key) iPhone Screenshot 4
Yandex ID (ex-Key) iPhone Screenshot 5