Smartify - LG TV Remote Customer ServiceKRAFTWERK 9 LTD

Smartify - LG TV Remote Customer Service

  1. Smartify - LG TV Remote Customer Service
  2. Smartify - LG TV Remote App Comments & Reviews (2026)
  3. Smartify - LG TV Remote iPhone Images

Smartify is an easy-to-use remote control unit with a keyboard, a touchpad and a list of channels for your LG smart TV. Just connect an iPhone and a TV to the same Wi-Fi network and you will be able to control the TV using a mobile device after a simple pairing routine.

Compatibility: the app supports all WebOS models of LG Smart TV as well as Netcast models of 2012 and later.

Text input limitations:
Text input is only available in the TV apps which support LG keyboard. The keyboard will appear on mobile device screen automatically after you activate the input field on your TV screen. Some services, like Netflix, YouTube and others, have their own keyboards and are not supported by Smartify.

Premium Subscription:

User can subscribe for unlimited access to Premium features. Subscribed users have unlimited use of the Touchpad, Keyboard, Colored buttons, Playback controls, TV Apps without ads.

1-year Subscription with a 7-days free trial period - $19.99.

Prices are equal to the value that "Apple's App Store Matrix" determines is the equivalent of the subscription price in USD. Payment will be charged to iTunes Account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal.

Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase. For details please visit the link https://support.apple.com/HT202039.

When current trial/subscription period expires, user will be unsubscribed. The current active subscription period can not be canceled. After subscription expires, user will no longer be able to use Interaction tab.

Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

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Disclaimer:
Kraftwerk 9, Inc is not an affiliated entity of LG Electronics, and Smartify application is not an official product of LG.

Smartify - LG TV Remote App Comments & Reviews

Smartify - LG TV Remote Positive Reviews

Minimal ads+Pin to connect+very reasonable pro version price=Perfect replacement for a lost remoteDownloaded this so I can have something I can use as a backup for a lost remote, this works a treat. As the title says the ads are very manageable and not at all annoying. I tried a few other remote apps and they were all badly thought out. They had me select a yes or no option on my tv before I could use it, how in the world I was supposed to do that without the original remote I don’t know. Finally, to upgrade all I need to do is fork over 4 measly bucks. In short, pretty good app so far and definitely one I’ll keep around just incase I lose my actual remote again..Version: 1.11

Works perfectlyInstalled and tested on the free version and it worked fine. Purchased the upgrade and it seemed as if I was stuck on the screen with the the least functionality (the screen with home button, fast forward, rewind, and the four colored buttons). I then realized that at the bottom of that screen (kinda looks dark grey) works like a mouse pad and I could see a cursor moving on my tv screen. Each time I swiped to get back to the other screens, keypad and volume controls it wouldn’t work because I was swiping in this pad area. So I swiped at the top of the page just above the function keys and it worked perfect. Once you figure out that little glitch the remote is awesome. Hope this helps out others..Version: 1.10.2

It’s a good app could be betterI got this app because my own remote wasn’t working at first I’d give it 5 stars and for awhile it was doing great until recently it would take so long for the remote to connect to my tv and wouldn’t connect at all I know people would say well it’s probably your wifi but that’s not the issue In this situation my wifi is fine so I got kinda upset and found 6 more apps just like it and they all don’t work but now the remote will connect sometimes and half the time I have to delete it and re download it it’s just I’m amazed how it won’t connect like when I connect my Ps5 to my wifi is says I have a strong connection but still won’t connect.Version: 1.15.2

Worth the moneyI downloaded the app because I keep misplacing the original remote and I also wanted a keyboard for searching titles on various streaming services. Unfortunately, the keyboard only works with LG’s web browser. However, having a track pad makes it easier to use the on screen keyboard for streaming apps. This app uses your WiFi (make sure it’s the same network) to connect to your TV of choice. The one thing I don’t like about this app is it can take some time to connect to the tv. This gets really annoying especially when your phone locks & you have to reconnect again. That said, I ended up getting the pro version because I know a pack of AA batteries cost more than the app. It also unlocks the keyboard & track pad functions. I recommend it..Version: 1.14

So many ads 👺Nice remote…but this app is riddled with ads. The app connects to my LG Smart TV well but sometimes after I press a button an ad pops up, and I have to wait a while for the ad to end so I can continue to use the remote. It becomes irritating 👺after a while and I can’t really browse as quick🏃🏾‍♀️💨as I want to. However, it’s not really that big of a problem for me but for others it might be. Just a heads up for ya 💃🏾🕴🏾Also, I refuse to pay $20 a year for the ✨premium✨ version of this app, since I’m using this as a backup remote. But, again, this is just my overall view of this app, the basic features work well though 🙂. It’ll have to do 🥲..Version: 1.15.2

LG remote appThis remote is very good, but still fails in key areas. If I use this app and close out of it, I can’t come back to my remote if I want to change the channel or or turn the volume up for example. I have to delete this app from my iPhone’s background process, and then go back into it in order to have functionality. It’s so annoying. LG recently updated the app and yet, it’s the same business. Also, the home button control button is on a separate page from the most used control like volume and so I have to go back and forth on different pages to get the buttons I want. Thanks also super annoying. The magic remote set the bar to high LG. Please fix this app..Version: 1.10.1

ContradictoryI got this app because my dog ate my remote. It was useful- when the TV was already on. It takes forever to load. When it does load and I use the remote how I please, then my phone off and back on, it has to load all over again! And when the TV is off, there is no way to turn it on because it won’t connect with the TV when it’s off! How is this app supposed to work when you still need the help of the remote to turn the tv on for you?! It’s so contradictory! The app works fine when I’m using it when the tv is on but only when it’s already on. Please fix this..Version: 1.15.2

Could be better if....At first I couldn’t get my iPhone to connect. I was connecting to the same router, but it turned out that it wasn’t the same broadcasting channel. My router broadcasts in 2 bands. That may be what the other people that couldn’t connect were experiencing. Haven’t tried connecting with the TV hard wired to the router. Once connected it works fine except..... I want to know how much Final Fantasy is paying these guys to throw their ad up in your face every 60 seconds. For the app to be useful, you must buy it. At least let us use it enough so we can decide whether we like it or not. I do know that I don’t want Final Fantasy..Version: 1.9.5

Needs ImprovementIt’s so handy when you need it most and it decides to finally work without giving you problems. The ads are so annoying after each button you click though. Sometimes it won’t connect to the TV at all. All the other TVs in the house will pop up in the list besides the ONE TV your actually trying to use it for. The app is bipolar, it works when it wants to. Definitely needs lots of improvement.Version: 1.11

Tremendous 3rd Party AppHaving spent over $60 for physical replacements upon losing my LG remote twice, I was thrilled to find this tremendous app that, for $3.99, offers the same functionality, can be re downloaded at will, and leaves my girlfriend and I with on less remote to search for in the apartment. Application UI is responsive, network latency in my experience is sub-300ms between app and TV (though this will of course vary by user), and app updates are released regularly. Can't recommend highly enough for LG TV smart tv users..Version: 1.9.5

Best App If You Broke Your Remote Like I DidThis is one of the better tv remote apps. I don’t have premium so it gives me a lot of ads but, all tv remote apps have ads if you don’t get premium anyways. This app lets you actually switch the apps on your tv, go to settings, and adjust your volume; On other apps they make you get premium to do any of that! So, yes in my opinion this is the best tv remote app to get if you’re not planning on getting premium..Version: 1.15.2

The only one that worksI tried a few hundred of the apps and none of them worked until I found this one it works like a charm but you have to turn on the tv for it to work but you should have a button on the side or the bottom of your tv but it is super easy to set up and use so if you lost your remote use this app but it only works with smart tv so that is a down side but I have a smart tv.Version: 1.15.2

Awesome App.. Very user friendly..I tested this app with out pro version.. It’s way better than all other LG remote tv apps.. After 2 weeks of throughout testing.. I bought pro version with just 4$.. It’s good for me to get rid of adds nd the search option is very good in pro version.. If you need search option, it’s worth buying this pro version.. otherwise normal version is enough.. I personally felt it’s good for me, as my kid always throws my tv remote,,, and I use this app frequently....Version: 1.11

I didn’t want to pay for it once, but twice?I’ve already purchased this app, yet it’s asking me to purchase it again. I’ve used it multiple times when we couldn’t find our remote, but when we did locate our remote I stopped using the app for a bit. I went to use it one day and it was asking me to purchase it. I’m not paying another $4 for something I already paid for, and it clearly states in my app purchases THAT I’VE PURCHASED IT! 🤷‍♀️.Version: 1.10.2

It’s okUpdate from my previous review! I found in the app I needed to restore where I paid for the non commercials which was quick it works fine now and no commercials !!! 🙌 Worked alright after I paid for it but now a year later even though I paid for it there’s ads popping up which was the point of paying for it in the first place and I always have to completely restart the app on my iPhone if I go on another app..Version: 1.11

Very good but there’s one problemVery good app but there’s only one problem. Everything works excellent, but when for some reason you exit the app and wanna use it again to change the channel, or turn off the tv, or whatever, it freezes and you need to press buttons randomly as it happens when you have a control that doesn’t work well and you punch it with the hand until works. They need to fix that..Version: 1.10.2

It works butIt works but I had to watch 4 ads before finding a movie on prime to watch the ok button triggers a add you can press all other buttons no add select the ok button instant add good luck searching for anything in search bar on your tv each letter you hit ok on you have to watch a add once you watch one you can press it once or twice before it pops another Other than that the app is great I’d give 5 stars if I only had to watch one add each time I opened the app or used it would be better.Version: 1.17

Worked well to start, now intermittentI was pretty impressed at first. Worked well on demand (long as you catch the right screen), ads were manageable. But now after a few months it’s intermittently inop on any screen. Except the one asking for a scrip of course. Could be a wifi issue, hard to tell. But if the subscription function works all the other screens/keypads should too..Version: 1.14

ReviewI like the app when it works , but my biggest complaint is that on several devices the app does not respond if you pick it up again after 20 minutes or so to change a channel or volume. You have to toggle the WiFi off and on or restart the app and sometimes a few times over to get it to work right. It happens several times a day in my case, I still use it otherwise, mainly bc my pup chewed my tv remote.Version: 1.10

It's alrightIt is alright, it works for my TV which is the main thing. but there is few problem. 1, there is a delay between inputs. Like 1-2 seconds before it works actually. And, sometimes my inputs don't work with a single press. 2, the ads. There are so many ads, I press two buttons to pause my video, and ad shows up everytime. 3, the back button doesn't even work for me. This made me so angry I walked half a quarter mile down the stairs to get the remote from my living room..Version: 1.17

THE BEST🏆This is the best remote app available right now. It’s simple and easy to use. The buttons are large enough that I don’t need to put my glasses on just to change the channel. My regular tv remote died and the store bought replacement was horrible. I took a chance and tried a remote app and that was the best idea ever. I did try a few other apps and was at best unimpressed. This was the best decision..Version: 1.15.2

Don’t buy this app they stealing money!!!Everyone n anyone who’s looking for lg app on iPhones don’t bother with this app they stole money from me so either fix the problem with this app or my review stays the same !! I purchased this app and it was fine for one whole day the next day it’s just a blank it won’t work at all I tried everything by deleting it n reinstalling it it’s the same thing it won’t work so yes this app is a scammer !!!.Version: 1.10.2

Best remote for some timeOnly flaw may be have to swipe left to get to home (middle screen) but definitely helped me out with dog eating remote power button of all buttons.. and to crunch numbers $$. And for little ones too I’m thankful. Ty Smartify: this had been the best since mid January. Apps Come out all of the time but I’d ratHer not since this app genuinely Works before I get my new remote..Version: 1.15.1

Keeps saying pinInitially it loaded up fine. Than it it would stop working and tell me pin was wrong . I confirmed phone and tv we are on the same WiFi setting. That is not the issue. I also purchased one with keyboard. I had to reinstall it for app to reset its self. 5x. Right now it froze while it was in mid action. I sent email earlier;waiting for response.Version: 1.11

GoodI really do love how convenient it is and for the basic remote you don’t have to pay for a bit for the touching thingamajig remote you do you have to pay for it but besides that it’s completely free and easy to use I’ve had this app for several years, I think that I would have to do is like connect your TV to it, so yeah, I think that you should really download it.Version: 1.18

Good but has problemsSwitching from a fire tv to an LG smart I knew would be a struggle as they were different OS’s. The TVs are different but learning that is easy. The remote apps on the other hand is frustrating to say the least. Why have a keyboard if it doesn’t work on anything? I spent $4 to get the keypad, and it doesn’t even work for anything. It connects but will not let me turn up the volume or navigate to any apps. When it does work, it is great. But those few glitches stop it from being a 5 star review.Version: 1.13

Do not buy!!My wife has the free version on her phone and it will connect more often the the paid for version on my phone. I don’t know what’s more frustrating waiting for the commercials that are extra long on the free version, or trying to connect multiple times on the paid for one..Version: 1.15.2

Very good appI recommend it, it is one of the few app that is honestly very good I give it 5 stars because I think it is magnificent, it is very useful I feel very satisfied with what smartify offers 👏👏👌👌❤️❤️ there are many people who are never satisfied with anything are never satisfied, we should be grateful for making our lives easier.Version: 1.15.2

ComplaintIt’s good, which is why I rated a 5 but this morning when I tried to go on the app and use it it just kept loading even though the internet was fully connected and running just fine and I was even in my room where the LG tv was, please help me I even reset my phone turned it on and off and even tried to delete the app and re-enstall it please help me.Version: 1.15.2

Surprising actuallyWorks great. Installed the app 5 min ago now my house is quiet n I’m relaxed. My kids lost my remote a week ago. I finally gave in a on the third app I installed I think I found exactly what I need. Simple and reacts to tv quick. Only gripe I do have is your tv needs to be connected to internet. Obviously I couldn’t connect the WiFi because you need a remote, once I put the Ethernet chord in my tv it fired up simple in no time ! Great app.Version: 1.9.5

ReviewOverall the functionality of the app is pretty quality. I am annoyed that initially it is a free download but to actually use the remote you have to pay 5 dollars. Is it annoying to purchase an app that works? No! Just charge from the get go. Only real complaint is that the app freezes out pretty regularly so I have to restart or refresh purchase in the settings to get it to reconfigure. Otherwise app is solid. Dog ate our actual remote so this was the cheaper replacement..Version: 1.9.5

Worked twice and...I got this because I mis place my control a lot but I used this control twice and then it made me pay for it to continue using it. When I paid for it, it worked once more and then it just stop. Can I get my refund for my 4 dollars since your app doesn’t actually work.Version: 1.11

Great app, a little too many adsI use this everyday and would absolutely pay for it if it wasn’t a subscription. It’s 20 a year. The ads with the free version aren’t horrible but it gives you an ad like every 10 clicks within the app. For example if you click the channel or volume button 10 times you get an ad..Version: 1.15.2

Awesome app designI really love the app design. Overall experience is awesome. Totally worth buying. The only thing I dislike is that the app is getting the list of all tv applications, even system and hidden ones. I’d really LOVE to see some kind of option to only show visible at TV’s home applications, or at least an option to manually hide unwanted apps..Version: 1.9.5

AmazingThis app is amazing! So how everything started was my family and me lost our controller so we looked for an app and we Found this one. It's so useful it has a couple adds here and there but it's worth it 😄I recommend this app you everyone who needs it you won't regret it 😄😊.Version: 1.22

I guess you get what you pay forOur dog ate our remote, it was buy another for $50 or pay $3.99 for the app. However the app is not that responsive as it can be. I have to reopen the app a few times during a show or it will not respond when I want to change screens. If it was not so slow in responding I’d be much happier..Version: 1.11

Does the jobI’ve been using the app for about a year now ever since i broke my remote. It works fine but with minor issues. First there is no way to turn on the tv without having to do it manually from the tv button. Second if u minimize the app and go to another app on your phone and then go back to the remote app it loses its connection with the tv. You have to turn off the app and restart to get the connection back.Version: 1.14

Splendid!I downloaded this app today for my used LG tv and I love it! I bought premium and it was worth the purchase, the typing doesn’t work quite well but I am still able to manage..Version: 1.14

IncredibleVery useful when our remote is lost and for pranking🥰🥰.Version: 1.15.2

Doesn’t work with VPNWould be nice if I don’t have to turn off my VPN every time I want to use it..Version: 1.15.2

Life’s GoodVery reliable and resourceful app. I no longer need to look for my TVs remote controller. Only issue is that sometimes the response time isn’t working properly, I later found out you can adjust the touch screen sensitivity that will fix the above issue..Version: 1.15.2

Good - wish ads were removedI wish there was a way to remove the ads.Version: 1.15.2

Slow at connectingIt takes so long to connect. its not perfect for a impatient person like me lol.Version: 1.15.2

Love itttI love it it works really well it takes about 5-30 seconds to connect it’s free and helpful but u can’t have more then 1 other app open if u want it to work.Version: 1.15.2

Useful appIt’s very convenient to use. Thank you!.Version: 1.15.2

Great appSlow and adds always popping up.Version: 1.15.2

It works better then a normal remote!It’s really nice working and good!!it’s free and it’s better then meh normal remotes!!!!!!!.Version: 1.15.2

Stoped working?So basic today I tried opening the app and it would not let me in for some reason so I just removed it.Version: 1.14

Fairly decentApp works as advertised, I’m quite happy except that when you switch apps or lock your device you must kill the app and restart it otherwise it will not work. Even just automatically reconnecting when the app is opened would make this app much better.Version: 1.14

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Smartify - LG TV Remote iPhone Images
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