Verizon One Talk Customer Service

This app does not work at all and the tech support has failed me every time I made a complaint or tried to reconfigure the settings. From the first day until the last miserable day my business tried using this app, we struggled to receive/ make phone calls, check voice mail, could not log into our account, and received no actual assistance from Verizon. We lost money, clients, and our sanity trying to use this app. Not once did we have a professional conversation without static, interference, or dropped calls. It created a hostile work environment for our reception team and made us work harder than ever to assist clients. In my professional opinion, this app should be scrapped completely and Verizon should have never endorsed this complete failure for business phone management. The stress this app caused our team and our clients will not be long forgotten. Don't waste your time!

Constant static and dropped calls, sometimes 3-4 times in the same call. Constant incoming spoof calls. App suddenly stops working every few months and has to be uninstalled and reinstalled and if you don’t babysit it everyday - you might not notice it hasn’t been working for days on end - losing all those potential clients. People tell me all the time they called me and I can find no record of it. Worst performing app I’ve ever used! Do not switch to Verizon because this app sounds like the answer to yr small business phone dreams - its an absolute nightmare that’s probably cost me tens of thousands in lost revenue. I can’t think of 1 good thing to say about it. If I could leave less than 1 star it still would be too generous. This app is a complete and utter failure- the developers should quit their day jobs

One star is also too generous. I constantly get calls dropped, not receiving calls mobile, text is unreliable, have to constantly uninstall App and reinstall it about 2-3 times a month to get it to partially function, etc, etc.. I just lost a customer about 15 minutes ago because I couldn’t stay connected long enough to get any information from her. Had to call her back from my personal cellphone and by the time that happened, she already found someone else to service her. You would think a reputable company like Verizon would make sure the product works before selling it and after speaking to customer service, they act like I’m the only customer having problems. Hello!! Do you not read the hundreds of horrible reviews???? I hate this App.. Buyer beware.. Don’t get bamboozled like I did.

I’d have to say that this app has allowed me to work outside of my office which I couldn’t have done without it. Inbound calls forward from my business line to my personal cell phone and my clients are none-the-wiser. Most of the complaints I’ve read stem from making outbound calls from my cell phone through the app. That’s where I’d say a call gets dropped 1-2 min in 10-15% of the time. Not a very reliable probability if your business relies on heavy outbound calls. This app works great overall, and as long as I’m not always out of the office, it can be a short-term solution for working remotely and on weekends from home. I’d give it 5 Stars if Verizon can make their outbound calls more reliable.

I've been using this app for years, and in the past, my reviews were mostly around 2-3 stars. However, over the last two months, the app has been incredibly reliable, responsive, and working wonderfully. It's a great improvement! I'm also happy to see the app available on the Mac App Store. The Mac version works smoothly, much better than the previous web-based download. There’s still a bit of lag with Contacts on Mac, but it's a major improvement. I love the WiFi/SIM passthrough switch—great feature! The issue with text messages going to the wrong contacts is finally fixed, and sync now works seamlessly. The phone app is also far superior to any other voice app on my phone. While I don’t use video messaging, I do notice that picture resolution could be better—it's mediocre but usable. As for video messaging, it still falls short, but that’s not a big deal for me. Higher resolution would be nice, but I can live with it. Overall, keep up the great work. The app as it is now is exactly what I want it to continue being!

I have been trying to get my one talk desk phones at my office up and running properly for months. I supposedly have a field rep named, Hana Amer who came by to install the new desk phones and has yet to complete the job. I have attempted to call Customer service on numerous occasions over the past few months and they keep promising to send someone out and have someone absolutely call me that day ha! That has yet to happen. rerouting our calls out of the country is not an ideal situation. I can’t seem to get anyone from the United States to give me a call, absolutely ridiculous I’m trying to run a business. I will be looking to take all my business elsewhere. Christine

I was hesitant to make the switch given all the reviews I've read about this app but I figured it's worth a shot if I could get rid of carrying 2 phones. The app works well for my business. I get the same number of calls and voicemails. I'm not sure if maybe I'm just using a newer version of the app but I don't know what people were struggling with. Like any app there are glitches and considering most people have 8-10 things going on simultaneously of course your phone will do weird things. Anyways, if I were y'all I'd give it another chance cause it seems like they've worked a lot of the bugs out.

Great for voice and retrieving voicemail. Not so good for texting after a point it’s stop showing me the messages people were standing in the message. I could reply but not see what they said. I have a ticket in to get it fixed still

I have been working with Verizon and Verizon wireless for at least 20 years I always found for business there systems to be consistent and customer service always courteous. Basing my recent move to One Talk on this history I’ve seem to have made quite a mistake. It turns out that when working with cellphones iPhones in my case again great concept but the program doesn’t really work correctly at least not yet. Having the ability to have both my business and personal numbers on one phone and all that One Talk potentially can do would have been great. Instead I have to use call forward just like from the land lines so that the calls go around the app giving me a call forwarding app. This defeated the whole purpose of being able to identify business call from personal as well have both business and personal voicemails separated from each other. Basically the connections are terrible if it would connect at all the calls drop, they can’t hear me, missed calls never show up the list of errors are endless. It just seems the technology in the app itself that allows for this virtual second line on your phone is far from usable. I keep hoping for a change and call every month to seek an update as well as an adjustment on my account till it works. The only reason I keep it at all is it will cost me to go back to land lines and utilizing call forwarding putting me back where I started from. I’m sure they will get there but when is the question???

Update: service is still crap, they reply with the same canned response, before you buy, try calling that number they gave me to call. It’s a bogus “welcome to Verizon” number. I guarantee you will call and spend 10-15 minutes navigating the menus to get answered by someone who is unable to help you. Caveat emptor This app is very poorly built. User interface is a C at best. If using the call through option the app and the phones dialer open. There’s no way to get back to the one talk interface to 1)transfer calls 2) see who’s calling 3) change the ring tone (the option exists, but does not work) 4) calls get dropped 5) people your calling can’t hear you at times. If using call through, you have to press a number to accept the call. No way to override this. Verizon customer service is horrible, outsourced to other countries and trained to keep you away from tier 2 support, even if you know what the problem is. Verizon’s billing is so opaque the only way to understand the actual costs of each line is to extract the individual charges from multiple screens and add them to an excel sheet. Final thought: Verizon had always been a solid cell carrier. I took for granted it would extend to other business lines. This is not the case. One Talk platform is poorly built, poorly executed, and will cost you sales and tarnish your reputation in business. Shame on you Verizon.

This app is terrible. I didn’t believe the reviews and I wish I would have! I was led to believe it would be the answer I was looking for. One phone, multiple numbers, with the ability to text, call, etc. I have had nothing but problems since the day I installed the app. I have had to uninstall and reinstall the app several times but it hasn’t corrected the issues. I have spoken with several One Talk Representatives and I get the same answer, “nothing is wrong.” How can nothing be wrong when I constantly have dropped calls and can’t call the person back for a couple of minutes because it won’t connect. The messaging is disabled so I have to close and reopen the app for it to allow me to send a text. It won’t disconnect the call so I have to close the app to disconnect. And it won’t alert me when I have a voicemail so I have to call in several times a day and waste my time going through the prompts. My regular phone service has never dropped a call or had any of the issues One Talk has. I can sit in the same location without moving and One Talk will drop my call but my regular service is perfectly fine. Explain that one. I have been a Verizon customer since they started up in my area. This is the worst experience I’ve ever had. I’m rethinking who my provider should be. You would think with a huge company like Verizon they would take more pride into making sure their products work or offer a helpful solution.

We adopted Verizon for our business a few months ago. Project manager was fantastic. Once he was out of the picture & reality set in we had major issues. There are times when connection won’t allow you to use app - even with full bars & connected to WiFi. There are other times that calls drop as soon as the call starts. There are other times when our voices sound like chipmunks on speed or a slow talking creeper robot. They try to blame our individual phones or WiFi. However, we are all on different networks, phones & WiFi & all experience the same glitches. The only common denominator…this app. Additionally when I called customer support because no calls were coming through, it was discovered that they had randomly put us on a “holiday” that we didn’t request or agree to. After spending 2 hours on the phone attempting to correct this issue with a non-native English speaking rep, he somehow managed to undo our entire auto attendant & call tree. Our saving grace was that I happened to have the personal cell phone to our initial project manager & he went in to fix what had been undone. He shared that this is common with customer support. The portal is also NOT user friendly. And the outcome to clicking the wrong setting can have dramatic impacts on your business. Verizon should stick with cell phones & leave the business sector to someone else.

This app has a lag time between callers that makes talking with someone difficult. Also, the business customer service is horrendous! My One Talk was down in June unbeknownst to me until a friend called and told me they couldn’t get a call through. I was promised that it would be resolved the next day. When it wasn’t, I called again, and they had no notations of the previous call. I had to go through the problem again, only to be transferred to another person and repeat the problem for the 3rd time, not to mention that these customer service reps are obviously outsourced, so communication isn’t very easy. I was on the phone with them for approximately 90 minutes. I cannot be without a physical phone, so I went into a Verizon store and asked the guy to put the line on my cell phone. I thought was fixed until the bill the next month doubled. I called again only to be told I should’ve requested an advanced technician. Like how in the would am I supposed to know that??!!?? Also, it’s a different number that they cannot transfer you to. I requested the manager to get on the line and explain why the last technician did not tell me about an”advanced technician.” Then Sophie hung up on me. The phone rang immediately after, so I thought at first that it was an accident, but then the Verizon caller hung up again. Buyer beware!

I would give Verizon business services, and this One Talk app zero stars if I could. Absolutely the worst experience I’ve ever had with a service for a business account. All I wanted was a second line app for my phone and ended up getting mired in three months of hours and hours of endless phone calls to Verizon support, multiple charges added to my account for devices and services that I didn’t need, business services doesn’t appear to have any knowledge about the app itself. Inside sales for One Talk must make commissions on whatever they can tag onto your account. Ended up with a bill for $850 for the first two months without getting any actual service! When I finally gave up and called just to cancel the service and be done with it, the last rep talked me into giving the One Talk one more try and promised they would make it good. In the end, when I finally got the One Talk app attached to my business phone, it was awful! it didn’t work, the auto reception didn’t transfer calls correctly, tech-support disappeared. The online interface didn’t work. I feel like I ended up extracting myself by the skin of my teeth. And although Verizon said they would credit the $850+ in charges, they continued to send me notices that if I did not pay it, they would disconnect my business phone number, which means they would hold it, and I would not be able to use it as well. I finally just paid the bill in order to port my number out. Still no luck on any refund or credit. I have completely lost whatever respect I had for Verizon and will probably shift my personal accounts somewhere else because of the experience.

This is by far the worst decision I've made managing my business. The concept is great, but the application could only be worse if it were to curse at my customers when they call or text. I've given Verizon 2 months of my hard earned money to fail miserably at a service I was getting from a totally FREE app previously. To add insult to injury, I was charged more than $130 over what I was told when I agreed to give it a try. Shame on me for trusting Verizon and not doing my own research. If you click on all versions of the app, you'll see that it has a 1.5 star rating. I just got an email from a customer demanding that I release them from a $30,000 contract ready to start next week, because of "lack of response on our part." I'm beyond frustrated right now. I'm not showing a missed call or message from them all day. I reset my phone, and it shows it from last Wednesday. Right now, I just sent a video to my Verizon rep showing me attempting to open a message and the app continually just crashing. I explained that the recent app update has just made an already terrible system even worse. The response I got was that I am the only person they have ever had complain or have issues. I mean, seriously? Has America become so lazy that people think they can lie about anything and you won't do your own research? This is how a "valued customer" for almost 2 decades gets treated.

I chose this option because I thought it would be a better alternative to GoogleVoice. It was not a better option. And unfortunately, it isn’t free either. Functionally: My calls drop often. Texts frequently go unsent due to “not being connected”—whatever that means. Then, on more than one occasion, I send a text once and unbeknownst to me, the text sends several more times, sometimes even a week later. Oppositely, I receive text messages hours and days later regularly. And I presume it’s the same mysterious status of “not being connected,” which again is completely unclear as to what that means and how to stay connected. As far as my personal opinions about what I dislike: There are no options to change the notification sounds for the app. I also dislike that the user interface is so unnecessarily laborsome—things like checking your voicemail and navigating options to change voicemail settings requires several steps, that unless you know the numbers for each option by heart you have to wait for the automated voice to tell you how to get to which setting; numbers and things like # and * are on separate keypads; the photo quality is terrible. The only positive is that I get a local phone number. And as a transplant doing business in the state which I currently live, that’s nice. It’s just a shame that I can’t fully use it.

I’ve read the reviews on here and you should believe them. This app is absolutely horrible. I’ve missed phone calls, calls won’t connect, doesn’t send notifications for text or voicemail, won’t answer calls, doesn’t show missed calls. I’ve Verizon would be liable for paying for missed business from their lack of support with this app they would probably go bankrupt. I’ve answered calls when they do actually come through only for them to not answer or drop try to call back and it won’t connect or the number DOESNT EVEN SHOW UP in the call log even though I just answered it. App works great if you use the native dialer option but it doesn’t tell you it’s to the business line and if you’re using your personal phone like I am you don’t know wether to answer personally or business. I wouldnt waste your time with this app unless you want to add a line just for business because it’s absolutely useless to use in a personal line. To respond to the developer: you obviously didn’t read my review and were just responding to respond. If I wanted to use the call through I would. But as I said before it’s on my personal line and does not show up as a call coming through from the business. So I’m not going to answer my phone with every call as it was a business line.

I chose to move to Verizon after the south Texas Hurricane because of AT&T tower and communications issues. But I have never been in such a bind with running my company all because I do not have good communication because of the Verizon One Talk app. My calls chime to be delayed. Sometimes even up to 3 days later I will see missed calls appear. I try and try to pick up voice mails after hours later the app shows I have received calls and still I am unable to get my messages because of crashing app. I have spoken to regional manager and he advised the same as the store. They have said very little complaints have come in concerning the app and it is surely my phone. I should delete app. Update any updates needed on my phone then to reinstall the app. I have done and it helps none. I feel the problem is just getting worse. Then after calling again I get told I need to update my phone. That it is too old. I have a 6plus phone. No one said while I’m standing at their counter the day they sold me the service that my phone would not handle the app. More than I can say right now I’m frustrated at the fact that my “no front door” business is failing because I am unable to respect my customers enough to just call them back. I don’t know what will happen from here. Bait something has to change.

I just read the reviews from up to 2 yrs ago. They have the same problems that I have to include the missed calls that never ring but then show up as missed calls. You try to call them back and it won’t connect and drops the call. Also the “you aren’t connected messages.” Calls that come in not being identified as a one talk call( meaning that is a business call). I had this expensive very frustrating service ( if you want to call it a service) since I started my business in Jul of 17 and have had the same problems. The recent up date seems to have made things worse not better. I just went to Verizon and was told that they aren’t trained to deal with One Talk and the only thing He could tell me was to uninstall and reinstall the app and call the support line and spend hours on the phone with them. (I spent about an hour and a half last night on the phone with them last night, going through several reps to and advanced rep only to get disconnected and no call back and I couldn’t call him back because I had no # and didn’t know who I was talking to at that point.)I mentioned that I may need to look for a better service and he said that may be my best option. As many mentioned One Talk wasn’t my best business decision.

If you’re planning on using this app for business, you may want to reconsider for now. The app works perfect 70% of the time. Unfortunately when you’re using this for business, the other 30% can be very costly. The issues are on both the phone and messaging. My software tracks all calls through my One Talk desk phone. I check the missed calls list everyday due to this app. There’s typically several calls that went through to the desk phone, but never make it to the app. On the message side, I will see a notification of a new message on my phone when it’s locked, but then I unlock the phone and go to the app and nothing is there. They will generally show up several hours later. I get “messages disabled, tap to try again”, which is ineffective. Most of the time, I can retrieve the message by cycling the phone on/off or switching between WiFi and cell data. This is all very frustrating as a business owner on the road a lot. I have re downloaded the app at least 20+ times hoping to correct these issues, but no luck. I’ve been using the app since Oct 18 and haven’t seen any improvement. It’s a great concept by Verizon, but extremely poor development. For now it’s a 1 star due to the substantial cost I incur from lost or late communication.

Have been using this app for one year. Hunt group texts aren’t available using the OneTalk Mac app at all. Texts coming to this app on iPhones and iPads get delivered late, sometimes not at all. VoIP calls with OneTalk barely work, customers will have to call twice, the first time they can’t hear you at all, the second time usually works. Leaving a custom greeting is multi-step nightmare of a process. We were left having to use OneTalk after Verizon needed our main store number to be down for three days in order to change account holders, thus the hunt group. The part where this app is supposed to ring your cell phone when someone calls your main number has worked a few times, I certainly wouldn’t rely on it. I’ll receive voicemails when no phones ever rang. The only way I would recommend this app to someone is if they had an iPad with WiFi and cellular and wanted to kind of make and receive calls on their iPad. I’ve called Verizon customer support in India, to ask if this app, the Mac app, and the OneTalk service in general would be improving anytime soon. You know how that went.

I was trying to have a personal and business line on one phone. With a business line I could set to DND while still having a fully functioning iPhone for personal use. This app is awful. Texts don’t come through with any rhyme or reason. Some right away, some a day later. Sometimes the DND doesn’t work. Calls have awful sound quality and drop easily. You can not move from WiFi to cellular data without losing the call. At all. If you are driving, assume you will lose the call. If you MIGHT keep it you have to guarantee you don’t pass an area where you have a remembered WiFi network that you autoconnect to or, yep, you drop the call. Text photos are a joke. Most come through pixelated, disappear after a bit, can’t be opened or downloaded. Group texts are a mess if anyone replies. I will be moving to 2 phones. And I rarely use my business line for calls or texts but the few times it’s been urgent I’ve ended up revealing my private line which now people have saved and started abusing access too. So.... lost purpose there! Can not recommend this app at all. You will regret it

My company utilized this for about a year and a half and we dropped it today after several complaints from clients over that time. The only problem I had was the most important. Reliability. My desk phone on WiFi seemed to work seamlessly. However on too many occasions neither cell phone would ring simultaneously as designed/set up. The cell phones would have perfect signal and/or being on WiFi when I’d miss these calls. The worst part is I didn’t know how many calls I’d miss over that time from potential clients but would only know about the phone issues when loyal clients would figure out how to call me directly and complain that my main line would just ring, despite not ringing on my end. My phone would notify me too late that someone tried to call. If your company relies heavily on answering every potential client phone call, get a dedicated on a cellular line, I wouldn’t use onetalk voip. I just added another line and will field all calls until I can find a suitable replacement.

Pretty fed up and aggravated with Verizon, not only for the service issues and so much other, but especially for this app and the business account. Verizon hyped this up like it was the best thing ever, not having to carry 2 phones for a separate business line, business hours, texting, calling, etc. While yes this app works, it is terrible in all honesty. Text messages are so delayed and magically disappear after clicking send at times, text messages come through hours later at times. Phone calls are spotty and most of the time it rings for 2 seconds and then goes away, not to be seen in the recent calls or anything. Therefore it sends customers to voicemail and half the time when you try to call back it says invalid number. The contact lists aspect is weird to put it simple. Sometimes calls don't even come through and customers don't get to happy about that. Its a terribly implemented software that needs to be revamped and improved. On the iphone 11 at that.

The app worked fairly well while I was using it for my job. However, when I left that place of work, the workplace calls kept connecting through my phone even though I had deleted the app through the App Store - not just the Home Screen. My former employer has been very diligent in trying to disconnect my phone number from the account for the past few months but to no avail. The manager of the account has tried to disconnect all of the devices associated with the account. I’ve tried reinstalling the app to remove all notifications and delete it again, turning off/on the phone, and the other suggestions the Verizon Support Help has offered. I tried to report an issue through the App Store, but I was unable to select the purchase on which to report. I tried reinstalling the app to see if that would make it eligible to “Report an Issue”, but alas, no luck. I am still getting that work place’s calls. I would really appreciate some help disconnecting my phone number.

I have the app for the business I work at as I must be available 24/7 for clients. I’ve had continuous issues with this app including but not limited to: dropped calls, missing voicemails, no calls coming through, texting disabled randomly for extended periods of time, the app has even uninstalled and reinstalled itself! I’ve had multiple instances where a client was unable to reach me on a weekend during an emergency because this app was not working properly. I’ve contacted the help desk numerous times to report the issues and request fixes only to be told they see no issues on their end and that I should uninstall and reinstall. I’ve stopped calling for help because it doesn’t help. I’ve resorted to having to uninstall and reinstall the app over and over again just to get it working again when it decides to freeze up. The only reason I am giving it 2 stars is because it is convenient in the few instances it actually does work.

Going to give the app to stars one star for the overall functionality that is present within the app. It is fairly intuitive and offers a significant number of features such as transferring calls between other devices inside and outside sources sending text messages etc. I give the one talk service one star as the ability to virtually work from any location and receive phone calls is an amazing feature and the cost of the service is fairly low, that is if you’re only paying for the virtual number. However it’s not getting three stars because about 30 to 50% of the time we’re not sure if the app is even working. We tend to get between 1-2 voicemail notifications via our corporate voicemail system (which is handled separately from Verizon) stating that we have a voicemail from a customer, however neither my phone nor my staff’s phone ever rang. To make matters worse we have discovered that the app is now deregistering devices randomly. And we are not able to determine why. When it deregisters it deregisters both devices that we have on the account. This is a problem because we do not use desk phones we simply use the One Talk app and a virtual number piggybacked on our actual’s personal cell phones. If’s also get dropped calls form the app. We haven’t had customers complaint, it’s been 6 months, but who knows. If we could get past the stability issues it would be a great decision

I went thru the process of porting my business number to Verizon One Talk but I’ve had numerous problems with this app in the few months I’ve had it. Multiple dropped calls mid-conversation, failures in the ability to make/receive calls, locked out of the website, and poor quality during the actual phone calls. I have no idea how many calls I’ve missed during these random outages, but I know they exist because I’ve tested it using a home landline. I spoke to a customer service rep who encouraged me to call back if I experienced any more issues, so I did but didn’t get a return call! I even provided details separately to customer service via the email address that Verizon itself suggested in a prior review, but I heard NOTHING back. Why encourage customers to provide more info to assist us but fail to actually assist us? Just to look good within these reviews? So add that to the list— failure to respond to problems communicated both via phone and in writing. Anyone have a suggested alternative that works well????

Switching my business line to Verizon One Talk has been a horrible experience. My number was ported before it was supposed to be, causing our field employees to lose contact with our admin team. Totally unacceptable! Additionally, setting up this service has been horrific. Jesse, from Sales, at Verizon One Talk assured me that they were going to “earn my business each month.” However, after two days I’m already moving my number to another provider. Sadly I did not read the reviews before choosing the service. That would’ve saved me a headache for sure. This has been monumental waste of time and money. I’m genuinely disappointed that a company like Verizon could provide such a poor service. They use a third-party company called digital coast to setup the service. I don’t know how many providers this company works with, but I would avoid them as well. They lack attention to detail and have poor follow through.

We started using this app after moving to a remote work model due to Covid. It has some functionality like the ability to transfer a call to someone’s cell phone, but this feature doesn’t always work consistently. We have a scheduled rotation among 5 employees to share the responsibility to answer calls. When I’m not on “phone duty” I select the “do not disturb” feature in the app AND turn of notifications in my iPhone settings but I STILL get brief but ignored notifications on my phone which interrupts any audio that I may be using at the time with other apps. I would like to see that glitch fixed! Overall, if you have a Verizon business account then this might be a good temporary quick fix. In order for this to be a viable long term solution though, Verizon needs to seriously consider revamping the app to be more efficient and user friendly.

The app is slow to load, and slow to update with calls and texts that have happened since it was last open. Often times it doesn’t show all the texts sent from other One Talk clients sharing the same line. You can’t delete voicemails from the app, either—you get an error message and have to use the desktop client to successfully delete a voicemail. The app loses its connection to messaging on almost a daily basis and the only way to get reconnected is to kill the app and restart. It has the same problem on the voice side, too—in the middle of a call you’ll get “reconnecting” errors at random and have to wait for the connection to come back (and hope your customer doesn’t get frustrated and just hang up). Voice quality on calls is poor, with everyone sounding muddy and difficult to understand. We’ve switched over to Ring Central and have none of these problems, validating that it wasn’t our equipment or networking that was causing problems.

I wish I could give this app less than one star. My job required us to use this app as our call system. All I can say is it was horrible. Calls would drop after one ring, and I would receive calls when on do not disturb on my off days. Be ware! All of the calls show up in your personal call history which is frustrating since it clutters your phone. If you use the in app option for calls it will say onetalk in your personal call history to distinguish which is a work call to a personal one. This is better but still not okay. However, it doesn’t do that when you use the call through feature. Call through is even worse. It doesn’t show as a onetalk call in your personal phone history. Because of this it will say that your phone missed a call not the one talk app. The delay is horrible and more calls dropped with this. It’s a cool idea but with this much trouble the app is not worth it.

Where to begin…. 1.) Do not disturb is turned OFF, calls still don’t come through. I have to close app completely, turn DND on, then off again for it to work. Annoying. 2.) why are we not allowed to block #’s in the app? 3.) the amount of scam phone calls and text messages are ABSURD. 4.) you off a call filter app for non-business, why can’t the One talk app have that same feature? 5.) Can send images via text, but you can’t send a PDF via text. Why? 6.) the amount of dropped calls is outstanding and not in a good way. 7.) why do half of my calls sound like the other person is crinkling aluminum foil in the background? 8.) sometimes people calling me say that I sound robotic? Update: it no longer matters if I close out the app completely, DND is off and I’m not getting any calls. I am having difficulty getting voicemails and they get emailed to me up to 1/2 hour before the app shows I have a voicemail.

Have to use the call through feature since I don’t have 100% Wi-Fi everywhere I go or while driving.. With call through people constantly hang up when they call me cause it takes an hour to answer a call! They call me, there’s a delay in it getting to me since it’s an app, then if I don’t answer on the first ring it takes forever for it to connect to me when I do answer since it then forces me to press any number to connect the call and then there’s a delay after that! So by the time it does finally connect they’ve already hung up! So frustrating! Not to mention notifications!! If I even do get them! If I have a missed call it shows up on my phones missed calls usually and not in the app. So not sure who’s called. Also there’s a huge delay in the notifications if I even get them at all!! Terrible!!! Hate the app but have to have it for work. Would rather carry around 2 phones!

Not to be dramatic but... this is ruining my life. Can I rate half a star? It works, but I am using this for work and the amount of spam calls I’ve received (upwards of 15 daily) since signing up has made it next to impossible to sort out clients from telemarketers. Also, I get notifications from spam texts every few minutes. It’s driving my insane. On top of that, the call quality is shoddy at best. Voices go in and out as if the person on the other line is somewhere with bad service, but it’s so consistently bad that I know it’s caused by the app. This is a great idea but not functional enough to do the job. Also, the call quality could be forgiven if not for the number of spam calls I receive. I cannot stress enough how MANY spam calls I receive daily. It has made it nearly impossible for me to get any work done without having the app on do not disturb, which almost defeats the purpose. I am losing my mind because of this app.

I was tired of carrying 2 phones- business and personal- and my Verizon rep sold me on this app. Worst decision I ever made for my business. Calls don’t ring through, callers constantly tell me their call gets dropped before they can leave a voicemail, and my calls repeatedly get dropped. As for the app itself, way too any issues for an app that has been around as long as it has. I get notifications for voicemails and texts and they never show up on the app, I don’t get notifications until days later, you often can’t delete voicemails from the app and your inbox quickly gets full, and there is no way to block numbers. My number previously belonged to someone with some serious credit issues and the collection and spam calls were constant for over a year. I still get at least 5 spam calls a day. Complete garbage, spend the money somewhere else.

Overall the capabilities of the program are great. Having 3 people who can all answer their business line from one phone is very cool. The execution of it needs improvement. Problem 1: text messages do not always come in as soon as they were sent. This is a problem and needs to be fixed. Problem 2: when one user is on a call using the app it is not clear that is what happening, so unknowingly I was trying to connect to my voicemail and somehow it connected me to a call that was currently in progress but the call quality was so spotty it wouldn’t not have been possible to join in. If I was about to join a call, it should have said “3-way calling” option to select. Problem 3: the phone does not always ring from the calls coming in. That’s troublesome and I can’t quit place why this happens.

AWFUL app!!! This app is incredibly horrible and is a major source of frustration in my daily work life. It’s constantly crashing on me when I try to delete the dozens of spam voicemails that I receive every day since getting my One Talk number (that’s a different review…). At least 75% of the time while attempting to delete voicemails it crashes and closes out. I keep checking to make sure that I’m on the most up-to-date version. The interface is clunky, and, even though I get tons of spam calls every day, many of them do not register in the app. I can’t use One Talk for text, either. What a joke!! I’m going back to using my (free!) Google Voice number and dumping this garbage from Verizon. I’m becoming more and more disgusted with Verizon‘s service, I’ve been a Verizon Customer for 21 years and I’ve noticed their Customer Service tanking over the past couple of years or so.

We have had this product about a week now. The idea is great and the ability to be able to transfer calls, put calls on hold and roll calls over to multiple lines until someone answers is great for our small business. The downfall is the ONE TALK APP is lacking BIG TIME. There a really NO OPTIONS! You would think you could set priority times for when you want calls. Or set the DND for certain times like 10pm to 6 am. Also I don’t like the fact that even when someone answers the call in my office it still shows like a missed call on my phone so I never know who to call back. It’s also a little overwhelming. I wish the calls only showed up in the app and not on my phones caller ID log. There could be so so many more options in this app that are not there. The APP is just really lacking.

I have an iPhone X, and prior to the current version this app was totally unusable: calls didn’t come through, notifications were sporadic at best, calls dropped, dialer didn’t work, the phone de-registered at least DAILY and you didn’t know it had until you tried to make a call then found out you had missed 20 calls and voicemails—the list goes on and on. But, the current version is actually more reliable. Please don’t misunderstand, the app is still horribly clunky and awful and needs A TON of work, but it mostly does what it’s supposed to do now, just not all that well. Fingers crossed that in the next version voicemail notifications will actually start to work—instead of having to call into voicemail multiple times per day to see if you have any! What do you say, Verizon??

We have 115 users on OneTalk in my organization. I manage our telecom, and this by far is probably one of the worst apps I’ve used. We receive tons of complaints from our employees about how the app will stop receiving calls or just stop opening randomly after working for weeks on end. Typically a reinstallation of the app will do the trick, but it’s super annoying because the user we’ll have to set it up all over again. I myself have experienced this, and it is extremely frustrating. One other thing is that you will stop receiving calls if you haven’t opened the app in the last day or so. You have to remember to open the app at least once a day just to continue receiving calls. That’s pretty pointless. In my opinion. You might as well just use call forwarding instead of the app if that’s what you’re gonna get. I’ve spoken to tons of people at Verizon about this problem, and they assured me that their teams are always working to improve the service. However, after using it for just over a year and a half I can say it has not improved. Quite the opposite it has gotten worse. If Verizon decided to invest money into fixing all these issues, I bet you they could actually some of the other platforms out there. Such a disappointment.

Is a shame Verizon had no taken the initiative to fix buggs, like connectivity issues and line going dead for 2-5 seconds at the time while in a middle of a conversation consistently. I am with OneTalk since its starting back in 2013, or so for over seven year. I just recentlly started to use it, and just keep thinking why?, why?, why?, why?, why? The application has no improved. Iniatlly I thought they had purchased the app from a small business and were going to improve it over time. But the same buggs that existed over 10 years ago, exists today 2024 Jan. The only thing that improve, nothing!! Actually it got worst when verizon outsource customer suppot to oversees vendor who have no access to OneTalk features and configuration. VERY SAD SEEVICE!

Our small business uses One Talk for our business needs and it is simply awful. Calls do not get forwarded always like they should, but that’s not the worst part. The voicemail feature has been busted for nearly 2 years. Sometimes it will work and I am able to listen to my voicemails, but the majority of the time it acts like I don’t have any voicemails when it JUST alerted me that I did. I ended up having 14 voicemails randomly show up one day because the app never alerted me there was a voicemail to be checked, and when I went to check them in the voicemail tab it says “no voicemails to display”. This has been an extensive, ongoing issue I sincerely wish you would fix. Answering missed calls and addressing voicemails as a small business is detrimental to our success.

Had to reprint business cards as I ended up having to give away the number I was trying not to give away because I have to hang up via the app and call from my main line. It is embarrassing having your clients not be able to hear you and you have to constantly call them back. Forget about trying to close a deal over the phone. Connection is terrible and it didn’t matter where I was. Billing is screwy. I’m 2 months into having this thing. I have paid a $75 deposit $75 for the first month $25 for the second and some unknown charge that seems to be haunting me. Verizon has one business consultant at this location and he’s good but no one else can make any sense of the billing in the store, knows anything about the app and the one guy that does can’t make the app any better. Hoping to work something out so I don’t have to eat these charges.

Do not use this app or service from Verizon!!! It is awful. They have ZERO support staff to assist you with the TONS of issues you will have. Apparently their staff can be out of office and have no auto reply to let customers know. 2 weeks to get a response trying to alter the service. Verizon Rep threw their hands up because they couldn’t help with the issues. Verizon should get rid of this service and Blackwire the company that “sets it up” for customers and then provides “customer service” with reps who have no idea how to help. Only a percentage of our text messages went through, the calls were a nightmare, tons of spam calls and there is no way to block them. If there was a way to block them I could never get anyone to help me figure that out. JUST DON’T bother. We switched to another service and within a day are already much happier!

This app has been acting insane for 3 days. I can’t make any calls. I can’t get to any text messages that have been sent. I can’t retrieve any of my voice mails. And they haven’t fixed it, it’s been 24 hrs now. I just had to buy a new I phone to keep my company running. The local rep installed it on his phone using my credentials and it crashed just like my device does. Very disappointed. Got an update from the “developer” told me to “update the app to fix bugs”. There were no updates available at the time. I went 72 hours with no business phone line. “Use the call through feature” to do that THE APP HAS TO BE RELIABLE ENOUGH FOR IT TO STAY OPEN!… I couldn’t even get to that feature. Still totally unsatisfied with the “expletive duh” response from the developer. Avoid at all costs.

I downloaded this after arranging a plan and meeting in a Verizon store. The app has never worked fully over the past 5 months. I have submitted several tickets and even worked directly with members from the app development team. Calls never even ring until after the call where I receive a missed call notification, call transfer doesn’t work, calls are dropped, and the list goes on. It’s been a waste of money and huge waste of my time working with them to resolve the issues. After calling in almost a dozen times they simply tell me they think something is wrong with my brand new iPhone or the work provided WiFi that has never had a single issue. Extremely disappointed. Won’t go back. It has affected the company that I work for and I just give my customers my direct cell phone now to avoid problems.

One Talk felt like a solid option for our business so that we could handle work calls on our personal cell phones and not have to carry two devices. But the service itself is glitchy as heck. Calls are dropped repeatedly (always says “Reconnecting”) and notifications take forever to come through. Making calls out often says “you have limited connectivity” and therefore I can’t make the call and have to reach out on my SAME phone and call customers from my personal number instead with no issues. If we find a better service, we are definitely switching.

Don’t do it. Some Verizon rep called out of the blue to help simplify my business by giving me a business suite with 2 phone #’s on the same phone and the ability to have texts to my land line. Previously I had a land line forwarded to my cell phone. Not a single issue in 8 years. The only reason I considered the app was because occasionally I miss a text when someone texts the land line. I knew I made the wrong choice to switch from the first day. Verizon was unable to switch the number for over 24 hours causing my business phone to be down. I run a plumbing company and we make money when the phone rings. Not having the phone cost me thousands in revenue. I’ve been trapped in the app for about a month and have called/texted with the rep to try to get him to undo what he has done and put me back to where he found me. Apparently it’s more difficult than it seems. When calls come though on the app my phone rings about 1.5 rings or just enough time to grab my phone and almost see the screen before answering. By then I’ve missed the call. If they leave a message it takes anywhere between 20-30 minutes to around 3 hours for the voicemail to upload and be available to listen to. Again costing me business. When they transferred I lost my visual voicemail and caller ID. The app still will not let me change my voicemail greeting. It has decided to use a 2 second snip of my company name that it selected out of the 30 second greeting. I’ve lost the ability to call into my “landline” from my cell phone to change anything manually. The phone # is data driven so if you are anywhere where there is low data you will not be able to receive or place calls. I’m in Southern California we have really good cell coverage compared to other parts of the country and still get stuck not being able to use my business number. The app also decides when I can erase voicemails that have been left. Some days it works other days there’s a system error. The experience has been so bad I’m considering contacting an attorney to sue for lost revenue. So if you are looking for a good way to screw up your business and lose thousands in revenue this is going to be the app for you!

I’ve had this line for about 3 years. Calls are always reconnecting in the middle of a conversation. Sometimes you can’t answer the call nor send a text when traveling. I have to return most of my calls when I get home at the end of the day. Some days it shows offline. I plan to find something better really soon. I just didn’t have the time. Now I have to make time. And I think my number was shared with marketing companies. At first I was just getting the telemarketing calls. Now I’m receiving text messages. This is very bad for business, because I communicate with clients via text also. I’ve waisted a lot of time, answering and returning calls just to find out it’s telemarketers. I wish I could post a pic of my call log and text messages. Both are flooded.

Small improvements have been made to calling quality by allowing call forwarding to your devices normal number but the texting is still horrible. For a 17 year old app put out by a big technology adjacent company it’s appalling how awful the texting service is. Rarely works first try always have issues connecting to messaging regardless of service availability or wifi. Still no ability to search for key terms or flag messages to read later or to make sure others/assistants/colleagues/bosses read. I only continue to use as it is the only system in the US that offers the ability to have access to other numbers on one phone. But man do better

This app crashes every time someone calls me or leaves a message, I’m unable to use it. Also all the phone numbers Verizon gave us are targeted by spam bots. I get four or five spam calls a day!