Verizon Call Filter Customer ServiceVerizon Wireless

Verizon Call Filter Customer Service

Verizon Call Filter takes the guesswork out of answering your phone, with features that screen incoming calls and block spam.

With Call Filter, you can:

• Detect spam calls with real-time alerts on your incoming call screen so you can avoid them.
• Easily set up filters to automatically block spammers based on their risk level.
• Report an unwanted number as spam to help continue improving our algorithm.
• Upgrade to Call Filter Plus for added security, with features that let you put a name to unknown numbers, make your own personal block-list and assess the risk level of incoming calls in real-time.


Put an end to mystery calls, and start answering with confidence with the Verizon Call Filter App.


*Eligible customers get a 10-day trial for Call Filter Plus. At the end of the trial, customers can choose to subscribe to Call Filter Plus at $2.99 per month, per line. If no action is taken, customers will be auto-enrolled in the free version of Call Filter. Accounts with 3 or more eligible lines can subscribe to Call Filter Plus (Multi-line) for $7.99/mo by logging in to My Verizon. If you choose to enroll in Call Filter or Call Filter Plus via the app, the spam filter will be automatically set to block high-risk spam callers, but you can change your block settings at any time. Data charges apply.


*Please reference https://www.vzw.com/support/how-to-use-call-filter/ and https://www.vzw.com/support/call-filter-faqs/ for step-by-step instructions on how to use the app and answers to frequently asked questions. For additional details on Call Filter and Call Filter Plus, please see https://www.verizonwireless.com/solutions-and-services/call-filter/.

Verizon Call Filter App Comments & Reviews

Verizon Call Filter Positive Reviews

Frustrating setup, but works great!It took me over a week to fully set up this app so that it integrates with my iPhone. I’m not sure why I didn’t give up. But I’m glad I didn’t; one set up properly, this app works great. I was already paying for the advanced collar ID service, but all that did was improve the information that was Displayed with each car. This app actually stops the calls sending them to voicemail instead of annoying me all day long. It’s not perfect; but it is a significant improvement over life without it. If you do purchase this app, take the time to read the instructions, the Q&A and the tutorial. Be sure to note the statement that it takes up to a minute for the feature to be added to the Apple Phone app. For me it actually took many tries over several days before the feature actually showed up in the settings for the Phone app and I was able to enable the call suppression feature..Version: 1.6

My ExperienceI downloaded the Call Filter app and used the free plan it provides but Verizon can choose to automatically sign you up for the Plus version and charge you $2.99 a month. I didn’t realize this until I noticed my bill was getting a few dollars higher and higher each month and I hadn’t ordered or purchased anything so I done some digging on My Verizon App and I found what the charges were and that Verizon could enroll you in it themselves without even verifying or confirming it with you before hand and was VERY upset!! I then figured out how to take off the Call Filter Plus from my bill and did so but more then likely will not get my 2.99 back for each month they charged without my permission, unfortunately. And it being Easter Sunday, plus with Covid-19 accommodations I can not get in touch with anyone from Verizon about getting a refund if possible until 7am tomorrow morning Monday, April 12th 2020. So my advice would be to not download this app at all unless you want the “Plus” Version because they will automatically sign you up for it anyways and you won’t know until you realize you bill is increasing monthly without any changes you have made yourself..Version: 2.9.1

App works as it should.I see a lot of really bad reviews. A lot. And they are all coming from pretentious individuals who believe everything should be handed to them. So let’s settle this. Your number is public information. It can be found easily. Spam calls, robo-calls, whatever you want to label it, are not very different from spam emails. You’re going to get them. This app will help keep the amount of those calls from coming through, but it doesn’t stop them all. It can’t, realistically. I’ve been issuing since day one, and as time goes on, I get less and less spam calls. If you’re using this app, do your part and report those spam numbers as they come it. That’s how the database is built. By the consumer. Is that too much work for you? Then drop your service with Verizon, toss you phone in the trash, and start using smoke signals. Because that is the ONLY way you can stop all the spam calls..Version: 2.3

People are so idioticI think this app is a great idea! I see a few reviews complaining that they want to cancel verizon because of spam calls as if any cellular provider has anything to do with robo calls. No matter what carrier it’s the phone number that is getting the spam calls not the service provider. I’m sure it takes some type of technology to provide this service hence why you may have to eventually pay for the app. At least verizon is trying to help with the problem instead of saying just ignore the calls like you’ve always done. Some people have businesses and can’t afford to just ignore every unknown phone calls. Don’t listen to some of the moronic reviews, if you want a piece of mind give the app a try or just deal with unwanted calls everyday..Version: 2.0

STILL no eSIM support.Although the most recent update (which I’m running) claims to fix this issue, the app still DOES NOT work if you use eSIM as your only line. I reserve my physical SIM slot for my secondary (foreign) line, which is necessary because my foreign carrier does not support eSIM, and also I prefer to keep that line “off” when I'm in the USA, which is generally not supposed to be an issue and is also the safest way to ensure you don’t get hit with roaming charges or unwanted call/texts from my foreign number. As I’ve discovered, the call filter app still won’t even activate if your VZN line isn’t on the physical SIM. As a work around ive been able to activate call filter if I turn on my physical sim line; again this is not my vzn line so I’m not sure why it makes a difference, but at least it provides a workaround until the problem is truly fixed..Version: 2.2

Getting Better Over Time ... with all our input and help...IMHO ... I think this is the possible beginning of a change in the SPAM War... Please know that if you block a Verizon call on an IOS iPhone - those blocked numbers will not ring through - but still will go to voice mail - where they can leave a voicemail AND if they do those Blocked Number Voicemails WILL NOT ALSO SHOW UP ON YOUR IPHONE’s Visual VoiceMail on your phone!!! To use Verizon’s SPAM Filter EFFECTIVELY esp with iPhone (not sure if it’s the same for Androids) UNBLOCK ALL NUMBER’s on your iPhone! ... and let the call Filter Do It’s Job. The more of us who use it the smarter it becomes... More and more often - on calls that the Filter knows actually to be SPAM - the Filter is self-blocking those out - they never ring through - but you still get a memo of what number and when that number’s call was blocked. Hopefully in the future, as the Filter sees more and more quick hang ups from all of us... the system will backtrack the VOIP data to its originator and start monitoring z AZ and slamming shut each of the numbers it’s temporarily using to SPAM us. If say even 20% of all of Verizon accounts have this in app’s feedback to our responses to calls ... it should put a major dent in yet a larger number of the SPAM we’re all receiving..Version: 2.7

Works well for what I wantedI’m not sure about others but I rarely use my phone to actually make calls and when I do it is from people I care about. When those calls are being outnumbered by scammers and spam then I feel something had to be done and thankfully Verizon offered this app. Yes, you can spend some money to get an upgraded version which I did because I was tired of getting illegitimate calls. I have it set to block everything identified as spam and I assume it allows people who are in my contacts because I have had not had any issues with receiving calls from any of them. Some simple things you need to know before you use this app: - You need to be a Verizon customer - You need to actively report spam calls as you receive them. They will still show up on your call list as a “missed call”. By sharing the caller with the call filter app you help build their database of spam. Bottomline: if you, like me, are tired of getting a call only to see it’s some unknown number then this app is worth a go. I opted for the paid version only because I wanted more options and services. Don’t expect the free version to be stellar..Version: 2.9.1

User ErrorsVerizon doesn’t sign you up automatically without you doing anything. When you download the free call filter app you’re asked if you want to start a 30 day free trial of the “plus” version. If you aren’t paying attention and if you agree while clicking through then after 30 days the $2.99 will be charged to your account. To remove it simply log in to your account, go to “add on’s” and take it off. I love this app, I pay for the plus version and after setting it up for how I like to use it I really like how I can report those annoying calls I got everyday. After about a few weeks of using the app to report spam numbers it seems like I don’t get spam calls anymore. Thank you Verizon..Version: 3.3.3

Well worth itYes, the service costs money, but it is well worth it. No one picks Verizon because they are the cheapest carrier, but you do mostly get what you pay for. Their customer service is second to none, and while they offer a free spam call notification service, this adds a lot more with filtering calls out entirely, and once set up correctly, an easy way to register (rare) uncaught spam and robot calls with the app using the “Share” function from the Phone app. All in all pretty seamless. Eventually Caller ID will hopefully implement security, spam call centers will become subject to fines and legal actions, and this will become a built in feature on all phones. For now, it’s well worth the $3 service fee per month in saved time..Version: 2.1

It works, however......to be able to get all the bells and whistles you need to pay $2.99 per line, which for our family plan is $12. I put the paid version on to try it for the family and all the spam and robocalls stopped. The problem is, when I signed up, it said that if I chose to add it to the family plan, it would be $7.99 total. When I tried to add it through the chat, I was told it wasn’t available and would be $2.99 per line. I pay a bill of $350 per month for 4 of my family members to be on the family plan. I don’t want to add more. (Btw, I compared T-Mobile to everything we have, and the prices were virtually the same.) So I have changed Call Filter to the free version and we’ll see how well it works..Version: 2.1

Working good for meI installed this app after a friend suggested it, and it is working for me. I think it blocks calls without showing you in your call history, which is why it may not appear to be working. I’ve had two voicemails from spam numbers in the last two days where I never got the call and the call isn’t listed in my history, but the voicemail is there and it is marked as spam by “call filter.” It would be nice if you could see the blocked calls either in a notification or from within the app. That’s the only reason I gave 4 instead of 5 stars...it could be blocking more calls and I wouldn’t know if the caller doesn’t leave a voicemail..Version: 2.2

Less spam calls!!!I was skeptical this app would actually work, but because of the increasing number of spam calls on my mobile phone, I decided to give it a try. On the free version without the block feature activated, it identified most spam calls but they still rang. So, I decided to try the paid version and took the time to set up the block feature for spam calls...and I'm thrilled with the results! There are three levels of call blocking...block either high risk, medium & high risk, or all suspected spam callers. Even on the medium/high setting, I almost never get a spam call even ring on my phone anymore! And I'm GLAD to pay $2.99/month for that!!.Version: 2.2

To Report a Call takes two requestsWhen I have a new number to report, I must share the caller information once to Verizon Call Filter and wait while it looks to see if I have the paid coverage. After that determination is successful it leaves me with page with a “Report” in the upper left corner. If I click on “Report” it takes me to the Report page but looses the call information. I then have to cancel out and share the call information again to report the call. Not sure why it needs to check everyday for coverage when I pay my bill on auto pay for five lines each month in advance. And why should I have to share the phone call information twice. Rating will be a three until this gets fixed. Also, there needs to be two classes of calls that get either dropped or sent to voicemail. Class one is medium and high risk calls and all blocked numbers. Class two is low risk calls and unknown callers. I have to leave all as send to voice mail because I do not know all numbers my doctors might call from or I have a friend not in my directory. This would allow my to drop class ones and greatly reduce the useless voice mails..Version: 3.3.3

This works!!! STOP being lazy and set the app up!Yes. There’s a fee. But if you follow the instructions properly, your spam calls will reduce dramatically. I went from 25 spam calls a day to 2 after my set up. Yes., it takes a few minutes to set things up but if you are annoyed by these calls, I recommend this app. Stop crying about the $3. Carriers have no control over these calls. But this app DOES! People sign up for contests,etc. using their number and then wonder why they’re getting these types of calls. EDUCATE YOURSELF! STOP SAYING IT DOESNT WORK WHEN YOU HAVEN’T EVEN SET IT UP PROPERLY!!! Don’t be lazy. READ and set it up right or stop whining..Version: 2.0

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