Verizon Call Filter Customer Service

Ok, so I JUST now downloaded the app, so I can’t vouch for how good this service works, at this time. Will try to see if I’m able to update this review at a future date. With that being said, from my current experience, just now, with setting up the app, I get the feeling that the reviews stating how you are unknowingly setup with, and charged for the plus version, are either posted by complete idiots, or outright lies by perhaps entities paid to post derogatory reviews on merchants! This is something I didn’t even know existed until about 10 years ago when an associate of mine, when discussing our work histories, informed me that he had such a job, and how well paying it was! I was totally shocked! Anyway, the app PLAINLY asks you if you’d like to PURCHASE the plus version. Also, the setup section explains how the various settings work! Oh, and the app explains how some calls, even though they may be in your contacts list, may be blocked, but it also provides a means to review your blocked calls and to unblock ones that shouldn’t be blocked. Oh, there were complaints about calls still going to voicemail. Well, duh, you are given a setting to have that done, or for blocked calls to simply die and not go to voicemail! So again. Not understanding the motivation behind some of these bad reviews, but I can only attribute them to sheer stupidity on the part of the reviewer, or something a bit more sinister at play. I don’t see an issue so far! So, that’s it for now, we’ll see how it works!

Johnking3456 is absolutely right. Verizon sets you up to think call filter will prevent unwanted calls but every day I get 20-30 calls per day with no end in sight. I first went to BestBuy and was ignored with one comment “everybody gets these calls” end of help. Geek squad no help. My husband’s issues were more important. Then I went to Verizon where the tech also acted like I was bothering him but took my phone and said he blocked the international calling. But later I noted he also removed my paid for call blocker and put in Verizon call filter. It first yesterday I thought it was working but guess what this morning there were 6 calls from Barcelona. Those ten digit numbers that most block/filters can’t get rid of. When I came to this page I noted the 1 rating. After suffering trying to enter the six spam numbers into call filter with added instructions to do several other steps such as looking for the number in their spam bank I must say it is not worth the trouble. Yes Verizon should have a better app for this issue especially since they are recognized as a leading telephone entity. The only reason I stay with Verizon is because my father and my sister both spent their careers and retired from “MaBell” as it was once referred to but my husband is having his doubts and wants a company that cares about their customers and their products. Both Bestbuy and Verizon should train their technicians that taking a customers phone “correcting” an issue then giving it back does not help us at all. Techs you know how to fix issues but your client still does not know how to handle the issues that come up with their $600 phone. Thanks for nothing.

Thank you, those calls are so annoying. It’s hard to keep up with everyone’s policies and who they can see my information to. My phone needs to be cleaned out in the worst way. At least they have the option to leave a voice message so I can determine whether it’s important or not. I’m on a strict budget & every penny counts even if they are going to quit making them. I am always happy engaging with your team & most stores. However everyone I have spoken with has been incredibly helpful & patient with my lack of technical skills and knowledge. Also has been very supportive of my needs. I absolutely love my Verizon family that I have had the privilege to speaking with over the phone. I seriously lack interaction with technology. People are very important and can’t be replaced by an automated system. The fact that I have a choice to speak with a live person is extremely helpful through my lack of technical skills & are very helpful for my needs through this service. This may not have been the response you’re seeking however maybe it will reach the ears of those who do.

👍💯❣️ I was getting spam calls from exactly 9a-9p 7dw. As soon as I would block a spam calls, another, and then, another would ring me back up immediately. It was horrible. I couldn’t talk on my phone in peace ever without 1,2,3 spam call interruptions. Trying to take care of important business calls was irritated by so many unwanted spam calls. The 99% majority of my spammers still are M-Care 3rd party insurance agents blowing up my phone wanting to sell me a M-Care Adv plan. I already the insurance I need, but I don’t know why I’m on this hit list of unstoppable spam calls. I was just about to change my long time phone number under I found this Verizon Call Filter and it being 🆓 makes it even better. I’ve had no problems with this app, just a positive experience. My phone doesn’t literally ring every minute anymore. Only real callers and my Contacts List comes through. Thank you, Verizon Call Filter, for distressing my life by silencing all the spam calls. My blood pressure appreciates it❣️

I am a longtime Verizon customer and I was enrolled in the free version when they set this feature up. I really appreciate a way to filter the calls as they had been quite annoying. I’ve had the free Verizon Filter app since inception and it works great. I have not tried the plus but for this Free version, I have been pleased with the basic functionality over the years. It allows you to set up the risk level of calls and it definitely filters them showing they are potentially spam. You can definitely see the caller ID as the call is coming through and it allows the caller to leave a voicemail mail even though the call is filtered. You can unblock the number if it is not spam or leave it blocked. Personally, I’ve been pleased with the free version. I’m sure the Plus does even more but for basic functionality - this works great and they have kept improving.

I’ve been getting daily spam calls—loan offers, fake debt collectors, even scams pretending I owed money on a carpet shampooer I paid off years ago. Verizon Call Filter has been a relief. It doesn’t just silence everything; it labels calls as Spam Risk or Potential Fraud so I can decide whether to answer. High‑risk calls go straight to voicemail, which keeps my phone clear without missing legitimate unknown calls. I appreciate that it’s carrier‑backed, not a third‑party app asking for extra data. The filter log shows several blocked calls each day, and reporting them feels like reviewer justice—noise filtered, comfort preserved. It’s not perfect (spammers rotate numbers constantly), but it’s the smartest balance I’ve found between protection and connection. For anyone tired of Amity‑style loan spam or fake debt collection calls, this app turns frustration into clarity.

I see a lot of really bad reviews. A lot. And they are all coming from pretentious individuals who believe everything should be handed to them. So let’s settle this. Your number is public information. It can be found easily. Spam calls, robo-calls, whatever you want to label it, are not very different from spam emails. You’re going to get them. This app will help keep the amount of those calls from coming through, but it doesn’t stop them all. It can’t, realistically. I’ve been issuing since day one, and as time goes on, I get less and less spam calls. If you’re using this app, do your part and report those spam numbers as they come it. That’s how the database is built. By the consumer. Is that too much work for you? Then drop your service with Verizon, toss you phone in the trash, and start using smoke signals. Because that is the ONLY way you can stop all the spam calls.

I would like to manually change my rating to 0 stars as it is warranted. I installed the Verizon Call Filter on April 24 on my iPhone 6S because I was receiving 3-5 spam calls per day. I had the Verizon rep assist me with making sure that all of the settings were maximized to filter out the most possible potential spam calls and the sensitivity level was set to the highest level possible. Well I would like to report that between April 24-May 27 I have had to manually block 42 incoming spam calls as opposed to the Verizon Call Filter blocking a grand total of 3. Yes that’s right a measly 3 blocked calls is the best that this inept, shoddy useless service could produce and to add insult to injury they have the temerity to charge $2.99/month for the service or should I say non service. Don’t waste your time or money on this totally useless service. It doesn’t work!

It’s a day and night difference between [THAT] first call which steals your identity, without warning. “O’ the Time’s they are a changing”! Some changes are for the betterment with technological advancement, like utilizing ~ Call Filter by Verizon~. Flip side there is the worst. Before I had been introduced, before my concrete, loyal and appreciative benefactor of Verizon’s application/service… The worst of phone call actors occurred; that unfortunate experience of identity’ theft. With passwords and slick minded schemes, and our government trying to keep us updated on all the evolving scammers and frauds. It truly is a breathe easier - state of mind! The thanks goes to Verizon’s, detail oriented, easy, identifiable data protection service. With Call Filter I can access whom and where these calls originate from AS well as the the unique ways their phone numbers blend in, by everyday business names of the everyday person’s tailored to each person’s personal information and tracking habits are designed to make these illegal fraudsters seem like our everyday local places we go and know. The attacks that we have come to fear or even forget are always trying to get one past their last win or loss. I now know they’re up against an impenetrable opponent who goes the extra distance to insure we are protected. So far, two years and running this Call Filter- I could NOT be more confident than I am with this extra layer of security. It only takes a second and you can spend years rebuilding your identity. This takes no time and provides you with multiple layers and opportunities to get ahead and stay ahead of the fray.

It took me over a week to fully set up this app so that it integrates with my iPhone. I’m not sure why I didn’t give up. But I’m glad I didn’t; one set up properly, this app works great. I was already paying for the advanced collar ID service, but all that did was improve the information that was Displayed with each car. This app actually stops the calls sending them to voicemail instead of annoying me all day long. It’s not perfect; but it is a significant improvement over life without it. If you do purchase this app, take the time to read the instructions, the Q&A and the tutorial. Be sure to note the statement that it takes up to a minute for the feature to be added to the Apple Phone app. For me it actually took many tries over several days before the feature actually showed up in the settings for the Phone app and I was able to enable the call suppression feature.

I have been a user of Hiya for several years and it only occasionally reported a spam call. Out of frustration, I tried the much touted (by iDrop news) product called Call Control. It was equally worthless. Then I switched grudgingly to this Verizon product. While I share others frustrations that this service should be included given Verizon’s claims to be a “premium” carrier, the truth is that this is the first product that really works. If the spam and Robo calls have reached the frustration level that you are willing to pay an additional $36 per year, then this is an excellent choice. Since we converted our land line of 30 years to a mobile number, we were getting a ton of unwanted calls. It also provides additional information on valid phone numbers - essentially a better caller ID. I highly recommend the product and I would argue that the low ratings are based on principle rather than the effectiveness of the product. EDIT AFTER 1 WEEK: I am still generally pleased with this app, however, I have two additional observations now that I have used it a bit. First, the number of unwanted calls have approximately tripled since I installed this app. To be fair, I had also recently tried the Call Control app and removed it because it was ineffective. So I don’t know if either app is responsible for the increase in calls, but it is suspicious. Secondly, the feature to block those calls that are identified as spam doesn’t generally work. Since I enabled the feature, it has only blocked on call. I have it set to the option to block ALL spam calls. So before you pay a monthly fee, just make sure your expectations are adjusted accordingly.

Although the most recent update (which I’m running) claims to fix this issue, the app still DOES NOT work if you use eSIM as your only line. I reserve my physical SIM slot for my secondary (foreign) line, which is necessary because my foreign carrier does not support eSIM, and also I prefer to keep that line “off” when I'm in the USA, which is generally not supposed to be an issue and is also the safest way to ensure you don’t get hit with roaming charges or unwanted call/texts from my foreign number. As I’ve discovered, the call filter app still won’t even activate if your VZN line isn’t on the physical SIM. As a work around ive been able to activate call filter if I turn on my physical sim line; again this is not my vzn line so I’m not sure why it makes a difference, but at least it provides a workaround until the problem is truly fixed.

IMHO ... I think this is the possible beginning of a change in the SPAM War... Please know that if you block a Verizon call on an IOS iPhone - those blocked numbers will not ring through - but still will go to voice mail - where they can leave a voicemail AND if they do those Blocked Number Voicemails WILL NOT ALSO SHOW UP ON YOUR IPHONE’s Visual VoiceMail on your phone!!! To use Verizon’s SPAM Filter EFFECTIVELY esp with iPhone (not sure if it’s the same for Androids) UNBLOCK ALL NUMBER’s on your iPhone! ... and let the call Filter Do It’s Job. The more of us who use it the smarter it becomes... More and more often - on calls that the Filter knows actually to be SPAM - the Filter is self-blocking those out - they never ring through - but you still get a memo of what number and when that number’s call was blocked. Hopefully in the future, as the Filter sees more and more quick hang ups from all of us... the system will backtrack the VOIP data to its originator and start monitoring z AZ and slamming shut each of the numbers it’s temporarily using to SPAM us. If say even 20% of all of Verizon accounts have this in app’s feedback to our responses to calls ... it should put a major dent in yet a larger number of the SPAM we’re all receiving.

I’m not sure about others but I rarely use my phone to actually make calls and when I do it is from people I care about. When those calls are being outnumbered by scammers and spam then I feel something had to be done and thankfully Verizon offered this app. Yes, you can spend some money to get an upgraded version which I did because I was tired of getting illegitimate calls. I have it set to block everything identified as spam and I assume it allows people who are in my contacts because I have had not had any issues with receiving calls from any of them. Some simple things you need to know before you use this app: - You need to be a Verizon customer - You need to actively report spam calls as you receive them. They will still show up on your call list as a “missed call”. By sharing the caller with the call filter app you help build their database of spam. Bottomline: if you, like me, are tired of getting a call only to see it’s some unknown number then this app is worth a go. I opted for the paid version only because I wanted more options and services. Don’t expect the free version to be stellar.

Verizon doesn’t sign you up automatically without you doing anything. When you download the free call filter app you’re asked if you want to start a 30 day free trial of the “plus” version. If you aren’t paying attention and if you agree while clicking through then after 30 days the $2.99 will be charged to your account. To remove it simply log in to your account, go to “add on’s” and take it off. I love this app, I pay for the plus version and after setting it up for how I like to use it I really like how I can report those annoying calls I got everyday. After about a few weeks of using the app to report spam numbers it seems like I don’t get spam calls anymore. Thank you Verizon.

This app frequently blocks legitimate calls and allows the spam robo-calls to proceed through unhindered. They used to allow you to report spam numbers for blocking, but now you have to pay extra for that feature. There is a whitelist feature that allows known callers, however, you are limited to only five phone numbers on the White list. After this, you must pay for the service to continue to add more numbers to the White list. Ordinarily, I could live with this, however, when the Call Filter starts to block legitimate phone calls from companies that I do business with and then suggest that I need to pay a fee to permit those calls to arrive, meanwhile, still allowing the robo-calls to reach my phone, I take exception to this business practice. I have been a customer of Verizon for 23 years and it is absurd that they treat long-term customers as potential sources of subscription dollars after we have poured thousands of dollars into their fat wallet, already. The aspect I find the most deplorable, however, is that it helpfully suggests that it will allow phone calls from your contacts if you just let them farm contact information by giving access to your contacts list. Is there no place that is safe from harvesting personal information for marketing gain and reselling data? If I’m going to continue to get robo-calls anyway I’m just going to uninstall this greedy app, rather than give you more money for a service that should have been free from the beginning, and rather than letting you have access to my contacts list.

After getting spammed by unwanted calls (several per day) I upgraded to call filter plus. Recently I noticed my financial advisor’s calls were going straight to voicemail. After several days of research, I discovered that Verizon’s app was doing it and his number was listed as medium risk. Going into the app I found my doctor’s number, my own land line number, my locksmith and some other important contacts were blocked and also going straight to voicemail. Frankly, I was surprised that Verizon’s filter automatically blocks numbers in my contact list and without directly informing me. At least with calls that I manually blocked from my iPhone, I can see they are blocked completely in my contact list on my phone. With call filter plus, the only way to know is to go to the Verizon Call Filter App and look at the blocked call list. This has caused me big problems in the past because I didn’t understand why calls were going directly to voicemail. I recommend subscribing to this only with extreme caution and am leaving this review as warning for the app. The app should have a bullet proof way of white listing contacts and/or informing you that they are blocked. This could be resolved by a notification, email or text message. To top it off you are only allowed to white list 10 numbers. Any other spam filter is better than that.

I am new with Verizon. I came from a carrier who offered a caller ID service that was fantastic! It even identified texts from those who were not in my contacts. I loved it! Of course, I paid for it. You get what you pay for and it was very worth it to me. I also opted to purchase the call filler plus when I changed to Verizon last month. I do pay the $3.99 per month and really wouldn’t have an issue with that AT ALL, if only this app worked! However, my issue with this stupid, useless app is that it does not work whatsoever. It does not identify calls. It does not provide recent call history in the app. I am literally paying money every month too only see emptiness and not block calls and not identifying callers, even those already in my contacts. What the feel are you charged customers for if it dies not work, IN ANY SORT OF CAPACITY? I would expect, at the very least, whether the caller was able to be identified it not that it would at least site a nameless phone number in recent calls. BUT IT DOES NOT! IT DOES NOTHING!!! MOST POINTLESS, USELESS PIECE OF GARBAGE I HAVE EVER WASTED MY TIME, MONEY, AND ENERGY ON! Do yourselves a favor and download hiya or a service that actually works. If your complaint is only that you have to pay, that’s something you will experience everywhere for all of these services so it must not be all that important to you. But this is extremely important to me and I have used many different services and cannot even begin to express what a huge disappointment this one is. WORST SERVICE EVER!!!

Verizon gave me 3 months of the premium version of this app to see if it would help cut down on the number of spam calls I was getting (mostly from international numbers). I did not see any improvement whatsoever after 2 months of using the app. This app does not have the ability to report or block international numbers. It has a limit of 10-digits intended for domestic numbers only. Since all my spam calls are international (usually 12 to 16 digits), when I share my spam contacts with Verizon Call Filter (as instructed), the app cuts off digits and reports/blocks incorrect numbers. As soon as I learned this, I stopped using the app and canceled the premium version. As far as I’m concerned, this app is doing more harm than good as it is putting incorrect good phone numbers on a list and marking them as spam. I’m surprised Verizon is willing to put their name on this app and charge people extra for a service that doesn’t work. If you call Verizon, they do not have any solutions and recommend using other 3rd party apps than their own. I’ve recommended to Verizon that they allow you to block all international calls minus specific area codes of your choice or to send all international calls to a potential spam box so that they’re not all blocked completely. Their only solution is an all or nothing block or they give you the choice to provide up to twenty specific international phone numbers that can call you. Neither option is good if there is an emergency though.

I’m not sure why I expected anything else from Verizon, but this is yet another app from a company that puts out apps that feel like they were written by a 12-year-old in their momma’s basement. While it has a blocked some calls, as others here have mentioned, a large percentage of spam calls still get through. Unless you are willing to pay them the $3 a month you also don’t get to report the other spam calls that come in. Furthermore, there is no way to block calls that come in from places like Armenia or Azerbaijan, which is where they’ve started to come in since Verizon deployed this app. Multiple calls to Verizon support, and I use the term ‘support’ very loosely, have garnered nothing but representatives who tell me to use my phone’s ability to block calls or to pay the $3 a month to help them improve their app by adding to the anti-spam list. This is beyond ridiculous, and just goes to further prove how greedy Verizon is. If Verizon actually cared about customers being harassed by these call Spammer‘s they would put out an app that actually worked with no charge for actual features that work. Until then, this app is essentially useless. Don’t waste your time or effort with it. If I could give this app a -5 star review I would. Giving it a 1 star review is an insult to 1 star apps everywhere. Oh yeah, and apparently Verizon doesn’t have enough self-respect to reply to negative reviews. They’re apparently happy with what any other developer or company would consider embarrassing reviews.

This app is not to be trusted! It does none of what it says it is supposed to do and in fact it does the exact opposite and HELPS spammers contacts me! It has never once given me any information. ALL INFORMATION FROM THIS APP IS FAKE and suddenly I can’t even log in. Now how is it that I could download the app on my own and now within the app it’s basically pointless? There seems to be no contact information for anyone concerning this app. What I do think I will do is show my experiences on every social medial platform and also have all of my friends and family who are huge in the content creating field also showcase what has happened. I have clear and precise evidence of these things, as a matter of fact I have everything. All the way down to the illegal acts as well. I at least will show you grace and not blast you on here and instead wait to go public or find one of the publications that write on Verizon and also Apple’s MANY shortcomings and HUGE SECURITY BREACHES ALONG WITH BROKEN PROMISES OF KEEPING OUR PERSONAL LIVES DATA SAFE. The only thing you’ve managed to successfully keep safe together I’d say would be the two of y’all’s savings accounts and your mouths closed when you know there is something wrong and instead wait until it hits the fan and you must tell. And that is sad!!!!

The app quit working and started blocking all calls. There’s no way to see this is happening because it doesn’t tell you when it’s blocked calls and the calls don’t show up in recent cal history. I only figured it out after someone called my home phone to ask why I didn’t answer my iPhone. At that point, after troubleshooting, I realized I wasn’t receiving any calls at all on my iPhone, but to the person calling, it rings like normal and then goes to voicemail. In troubleshooting that issue, I tried to turn off spam filtering and it wouldn’t turn off. That allowed me to realize it’s probably what was causing the issue so I uninstalled it and bingo. I started receiving calls again. I reinstalled it a few days later and it worked for about a week before it started blocking all calls again! I’ve uninstalled it for good now. In addition, you can’t block #’s with the app. Verizon requires you to pay a monthly fee to block more than a small amount of #’s (I think it’s 10). It’s unethical to charge consumers to stop unwanted calls because it shows you have no incentive to help fix the issue of spam calls since you’re using them to make money. How long before Verizon starts helping spammers so the problem becomes some bad all Verizon customers are forced to sign up for their blocking service?

An update! This app, after missing most spam/telemarketers/robocalls, for a year of “use” finally started blocking calls! Yes, it blocked calls, in fact, it BLOCKED ALL CALLS, including my friends and even my sister! I started getting texts asking me what was wrong with my phone, did I know it was saying I wasn’t available or some such nonsense... Finally logged onto Verizon acct, checked the Call Filter report, sure enough, it listed several recent calls which it had faithfully blocked: calls from friends and family, and there was no option to unblock them either! So I went back to my phone settings and unchecked the option for blocking calls via call filter, and also deleted the app. Really, Verizon, is this the best you can do? Every morning I get at least one unknown call, a number I don’t know, always around 9:00 to 9:30, they never leave a message and good old “reliable” call filter NEVER blocks them! So I launch call filter, the stupid thing says it’s checking my subscription—WTF? Too bad it doesn’t devote more energy to ACTUALLY WORKING! Then I add the annoying number into the CF “personal” block list, what for, I don’t know. This app is a waste of time! Verizon obviously doesn’t have a clue as to whether a call is reliable or whether it’s spam!

The app no longer shows a log of recent calls, even after uninstalling/reinstalling, hard reboot of iPhone, etc. The log is visible when logging into Verizon’s website, however. Meanwhile, Call Filter doesn’t let you block voice mail from specific numbers, like harassment calls from an ex. Those calls still go to voicemail. Only numbers previously identified by Verizon as spam can have voice mail blocked. Doesn’t matter if you have the free Call Filter or the $3.99 per month Call Filter Plus. Verizon support has no suggestion for a fix and just suggests permanently uninstalling the app. Which is fine. It appears to do very little beyond the standard iOS blocking function. Don’t be fooled by Verizon’s quick responses to reviews. It’s all a show. The company arguably has the best network but the worst customer service. When working this issue, their support person was immediately baffled. The solution offered: They could help me uninstall the app and cancel the monthly $3.99 charge. No offer to get with a developer of the app to see why it’s failing, no answer on how the app’s call log is supposed to work. This is SOP for Verizon. For years, every interaction (no exaggeration) with Verizon customer service has been riddled with baffling incompetence.

I hate that never provides who calling with the name or sometimes location I was told I’d have a 30 day free trial for this update of call filter. It’s 3.99 after the fact when I got my first bill, I was billed a total of nine dollars and some change which means I never got the free trial and I feel that this should be a free program. You should never have to pay for spam protection from a company that you are using their service. You shouldn’t have to pay extra to be able to block these calls automatically and whatever other features it has that you have to pay, for it should all be free for this particular thing due to the fact that we get so many spam calls throughout our entire world. I could see if you were playing games or other items that would need to be purchased but to have Spam Block call have to purchase it to get a higher process of the Spam Block I disagree I stopped it. I took it off my phone because they overcharged me and I never according to what I’m looking at on my bill so goodbye to this program it’s not good at all

I just use the free version and have it set to the most permissive setting — it only automatically blocks definite spam and allows other calls, but tells you which ones are likely scams. True, it gives no info other than that, but at least if I’m trying to decide if it’s worth picking up or not, I’ve got a hint. One thing to be aware of is that it will mark some calls from doctors or anyone at medical facilities (and some veterinarians, I see in comments) or other healthcare-related companies as possible spam. If you get a lot of calls from doctors or related to healthcare, leave this on the most permissive setting so the call will go through, even though marked as possible spam. I’ve *never* had a doctor’s call or similar get blocked automatically, but if I had a stricter setting, they would have been blocked. I communicate with doctors often enough that if I’m expecting an important call related to medical stuff I pick up calls marked as possible spam. If not expecting one, I may let it go to my voicemail, but that’s fine with me since likely not urgent in any case.

If people are paying for Verizon service and have your highest package, there is no reason why I should have to pay for the premium of this app. That’s my biggest issue with the app and I don’t get the paid version because I already pay enough for my phone bill that the premium should be included. The second problem that I have with the app is I get a notification every few days that I have to sign into the app. If I don’t pull up the app every few days then it won’t filter calls. This app should work seamlessly in the background without needing me to sign in for it to continue doing its job. If you have the free version, it’s not going to block the calls. It’s only going to let you know about potential Spam and if you go in and report the number then it won’t ring anymore when it comes through, but you will see a pop-up from the app that the number is trying to call. Overall, the app does a good job. I can’t speak for the premium version because again I’m not gonna pay for something that my phone company should be offering for free. However, the free version with its limitations does work fairly well.

I started receiving calls from my own phone number (spoofing) so I called Verizon and they suggested call filter turned on on their end which was free then also suggested I get the app for additional features. So I did both. App installed and I set it up and subscribed for an additional 2.99 a month. Everything worked fine until about an hour ago. All of a sudden I couldn’t make calls or receive calls. I’d get dead air then call failed error or I would get all circuits are busy now message. On incoming calls I couldn’t hear anything and the caller obviously couldn’t hear me. First I reset all settings. Then restarted phone. Nothing. Next I chatted with tec support via the Verizon app. Ran test on my line said it was fine. So next I went into my Verizon app and canceled the call filter app subscription. Then went into settings/phone and turned off call filter. Uninstalled app, then ran magic cleaner. Went in and reset settings. Rebooted phone. Still nothing. Around 15 to 20 minutes later i received a phone call then checked if I could also make calls again. It worked. Sorry Verizon I love you but won’t be installing or using your call filter app again.

I was paying for the premium call filter and it was working just fine. I did get a few calls slip through but that is to be expected with spoof callers as well as I found it annoying that they could still leave voicemails but overall I was happy. That was until today. We just recently experienced an earthquake and I tried to call my sister and boyfriend and I got a Verizon error message. I was confused and thought maybe something happened and my bill didn’t get paid so I check, nope, I was fine. I tried calling my mom and dad and that worked which was even more confusing. Finally after troubleshooting I went to the app and removed the blocking feature and I was able to make a call. The annoying thing about is I let the app auto block for me so nothing showed up on my block list but when I turned off I could call. So annoying! The app should have shown me what numbers were being auto blocked so if there was a mistake I could fix it but it didn’t. I don’t know if it’s because I’m an iPhone user or what but that was annoying and alarming considering what just happened.

I still have to look up some numbers myself, call filter doesn’t identify everything. My dad is in my contacts which call filter has been given permission to access, and it does access because every other contact I have shows up normally, but my dad was flagged as medium risk spam and it didn’t let him through the first time. I had to manually add his number and contact info directly to the call filter app. As for the app itself, I have to force close it and reopen every time I use it because it won’t refresh or update the recent calls on its own and it refuses to scroll vertically and registers everything as an attempt to swipe sideways, every time I switch to another app Verizon as a whole does not work anymore, I’m switching as soon as I can pay off my phone. I’ll notice almost daily that my service is 1 bar or less LTE, toggle airplane mode on/off, and then the service is 5G and 3 or 4 bars. I know this isn’t representative of actual coverage and I know the toggles in settings to use 5G more or less depending on need but that’s not what’s happening.

I’ve tried the free and paid versions of this app. The free version is completely useless unless you like being told you need to subscribe whenever you click even the most innocuous looking “features”. Even number blocking, which is already integrated natively into the phone, requires a monthly subscription. Seriously Verizon? So I guess that makes the free version even LESS than useless because it actually doesn’t even perform basic features already on the phone unless you pay extra. As for the paid app, it too is practically worthless. Sure, ponying up the three bucks a month unlocks all the eye candy but that’s literally all it is; eye candy. It doesn’t do squat to stop annoying spoofed calls and robocalls. After upgrading to the paid version, the number of spam calls I received actually skyrocketed. But hey, at least I have a nice pretty new log of all the calls it allowed through. Honestly, if phone companies spent as much time sincerely developing ways to actually HELP their customers rather than thinking up new ways to fleece us for more money for features that should be free, half these problems wouldn’t exist.

Update #2: It would be really nice to have Verizon address directly the question of why so many calls are labeled robocall, potential spam call, etc. but they still ring through? This has been asked in numerous reviews and Verizon still has never given an answer that I’ve seen other than some generic nonsense. Update: After using this for several months, I’ve probably only seen maybe two calls blocked. Since virtually all spam calls nowadays appear to be spoofed, I don’t think reporting a number really does anything. Sometimes the scammers even seem to be spoofing legitimate numbers. Until Verizon has a way to deal with spoofed numbers, I don’t really see a way to effectively block spam calls. I’m not sure this app does anything. I can’t say I’ve seen anything blocked. It has identified some calls as “potential spam.” However, even though I have the app set to block all spam, including potential spam, these calls still merrily come through and are not sent to VM. Verizon has such a good network. It’s kind of embarrassing they don’t have a more effective call blocker app. I won’t even talk about Verizon charging $3 per month for this app.

Unfortunately this app / service doesn’t seem to work at all. About the only thing it does is at least identify calls that may be spam calls (comes up as “potential spam”) but doesn’t block those call even though it’s set to block all spam calls, even the potential spam calls are set to be blocked in the app settings. There have also been several times when the same number has called multiple times (was clearly a robo caller) I marked it as a spam call in the app, and calls from the same number still got through. In addition... Calls from numbers that are clearly spoofed numbers also get through. It’s disappointing because when I was with T-Mobile, I had their anti-spam app / service and it was much better and was a lot more effective. It did a lot better at identifying (and blocking) most spam calls and spoofed numbers. I’m going to delete this app off my phone and unsubscribe from the call filter service. Even with the paid version of the app, I still get at least 5 calls a day that are identified as spam calls, in addition to other calls from spoofed numbers.

Face it. The thieves and swindlers have outsmarted Verizon. Sometimes I get a 10-20 calls a day, no name, just American based #s, usually local. When you call back you get a non working number or a hang up. When I filter calls that show 'unidentifiable caller', or whatever, I miss calls from new clients that I haven't made a contact out of yet. Frankly, we're done with Verizon. They're are so many USA companies that provide the same service for MUCH less, and they're more responsive to their CUSTOMERS. I LOATHE AT&T, but after we switched to Verizon the unwanted calls started IMMEDIATELY! They sold us out, period. And my word, the price has gone through the roof too. So to summarize. Over THREE THOUSAND, unwanted calls annually. And a USELESS app that doesn't deal with them. They're crazy expensive. They sell our information. And now it's been revealed they take some of our hard earned money and give it to the monsters at Planned Barrenhood. Which seems crazy from a business standpoint, leave the brutality aside. You can literally put a number, then a dollar amount, on the killing of future customers!

It allows spam calls to come through and just marks them as spam. Verizon then wants money so that I can list off all of the spoofed the numbers that call despite these VoIP calls autogenerate a different number every time. Verizon is the most expensive mobile carrier in the US, and then wants to charge money for an app that is useless to begin with? If Verizon has the ability to identify and block probable spam calls, which they do why should we pay more money for them to not even block the ones that are probable spam. I am sure senior citizens are being scammed and are victims of identity theft due to these calls not being blocked. What kind of company allows criminals to steal from their customers when they have the ability to prevent it? Not a good one. Update, well they updated the app. It still lets loads of spam calls through (more than it blocks). It also blocked calls coming from a doctor’s landline as “VoIP, and this is an office at a major university hospital. Without notification when it happened. They still want us to pay for the “better” service with this?

This app is useless. I am so frustrated. Some days I can get over a dozen spam calls a day and when I report it as spam on call filter, the app says this number hasn’t contacted you recently. Really, they JUST CALLED. How can I click on the number, click on report to go to app then it says this number hasn’t contacted you recently. So how much are these scammers paying Verizon to make sure these numbers aren’t reported as scams. I am so angry! I have been a Verizon customer for almost two decades but this makes no never mind to Verizon to assist their most loyal customers. In addition, most other calls are reported as VOIP networks like Commio, IP Horizons and other VOIP providers. Does Verizon try to block these pesky VOIP vultures. H E Double hockey sticks NO!! So how much are these VOIP providers paying Verizon to let these scam artists continue to harass their customers? I am so over Verizon. As soon as my contract is up, I will research and find a cell phone provider that cares about their loyal customers. This app is useless and so is Verizon!

I have a screenshot now of the screen that greets me in this app saying, “You’re not connected to the Verizon network. You must be a Verizon Wireless customer to use Call Filter” with the word “Verizon” clearly visible as the cellular network I’m connected to on my phone’s statusbar. Clicking “Join us today” takes me to a webpage where I enter my number and encounter the error “You’re already a Verizon customer”. In other words… this app has no idea what it’s doing, and my subscription to Verizon’s call filter service is absolutely worthless as a result. Nice work. My guess is that this app can’t identify a Verizon eSIM, and can tell that I don’t have a physical Verizon SIM in my phone. Every iPhone released in the last two years has had eSIM capabilities, and Verizon supports eSIM… so if this is the problem, they need to fix this. It’s long overdue at this point. Considering that there’s a paid tier of this service, and both the free and paid tiers require this app to work… this is inexcusable. Good luck selling an app that doesn’t work, Verizon. You’d think this was AT&T by the way this [doesn’t] work.

The Verizon call filter app was effective at blocking spam calls for the first month I had it installed, but now calls come through and don’t even get silenced or flagged. I get spam calls coming through daily even though I have the filter set to “all risk level.” The calls are all from another state and rotate between a couple of area codes but everything else changes so I can’t even use blocking or neighborhood filter effectively. Edit: I wrote to their support and basically got pointless advice. Basically they just told me I could pay a monthly fee for more features (which I have no guarantee would work), or on the free plan, I can use the neighborhood blocking feature and rotate numbers if I feel there are a lot of spam calls from some regions which is again an impossible task because they keep changing the numbers. Aside from that, the support team basically only gave me basic functionality advice and said the spammers are using spoofed numbers (so they won’t always get filtered out, I guess?) which doesn’t really help. Useless!

So my very first review over the summer I got the response in an email with a link that was FAKE and led to absolutely nothing besides a way for whoever is remotely controlling my account and also has access to Verizon servers along with fake Apple IDs and placing me on screen time. Then I was locked out of my device completely yet my service was being used and I could not get tech support at all. Then I finally went to some different people and had the device wiped and got in and downloaded this and it worked for half a day and a did another review, that one was deleted. So I did another one and that one can only be seen if I come on this device. This app still does not work and I have no way of accessing it because I have no way of getting on anything Verizon access revoked. Now I’m trying to leave another review and the one I left is still sitting as if I just wrote it because it has not actually been sent. Whoever is doing this because for one this App Store is not right. It’s in for a surprise once I take this to some real people. Not Apple nor Verizon.

Very disappointed in the poor performance of the free app. Been using the FREE YouMail that is still catching far more than this app. Basically too many slip through that ultimately end up going to YouMail. Also saw they put out an update which never showed up in my App Store updates listing. Just happened to manually find it by accident. For a company as big as Verizon that generally charges the most for mobile service, it extremely disappointing to find them nickel and diming their customers in order to get premium call blocking which in all likelihood is less effective than free third party solutions. Anyone reading this, YouMail is free - ya, they say their service is providing the voice mail service on legit calls as a bit of advertising and there are small ads at the bottom of the app, but it works well, allows for custom VM announcements, sends push notifications and/or emails, transcribes VM in the app, etc. The free features are enough for most people. Paid services focus more on business features. Verizon could learn something from YouMail. Meanwhile I can do without the vzw call filter.

Ok, this app is getting a lot of bad reviews for the wrong reasons. This is a Verizon app and is for Verizon users. You have to setup in your Verizon account prior to installing the app or it won’t install properly. The basic app is free, while the app with extra features has a monthly payment. Now, having cleared the air on that, why am I giving 1 star. The app is totally ineffective at stopping the most common type of spam call which is the spoofing of real numbers. I installed when the app first came out. I get about 10 spam calls per day. During the time I have had the app installed, I have received only one spam notification while all of the other spam calls have gone through thus stopping about 1%. I have the filter set at the highest setting for stopping spam. I will keep the free version installed for a few more weeks to see if the blocking abilities improve. If it worked I might be willing to upgrade to the premium version, but not at this point. If blocking does not improve, I will uninstall the free version. With current capabilities the app is not even worth being free.

For the most part, the app works well, marking the majority of spam and vishing (voice phishing) calls correctly. I'd give the app five stars if it didn't also mark some legitimate calls as "Potential Spam". I can put these on the "Allowed" list, but it's limited to only five numbers in the free plan (and only 10 in the paid plan). Either this "Allowed" limit needs to increase significantly or these numbers should not be marked as "Potential Spam", particularly those that are in my Contacts. These include my son's school, my doctor, CVS Specialty Pharmacy, scheduling line for a regional hospital system, and the fraud department for a major credit card. (It even marked my Verizon number as "Potential Spam", but that could be because I accidentally called myself from the VoIP app on my phone. I can see how a call from a Verizon number originating outside of Verizon's network might be suspicious.)

UPDATE TO MY ORIGINAL REVIEW: The developers contacted me and clearly didn’t bother to read my review. They asked me to send them my contact info so we can check I’ve set up the app correctly. There’s nothing to set up, and my complaints had nothing to do with the app working incorrectly. My complaint was that I will not pay for any features on an app that’s supposed to be included in my monthly cell plan. The developer response only further shows how out of touch Verizon has become with its customers. Definitely switching carriers! ORIGINAL REVIEW: To get anything useful with the app, you have to pay. Very misleading for Verizon to say this is included with my already very expensive cell phone plan but then charge you for any of the features that actually make the app worthwhile. I’ve been with Verizon for over 20 years, but they just want to nickel and dime for features that should already be included. I’m so over it. I can’t wait to pay off my call phone and switch to a different carrier this year.

I wish I could say this AP does all I expected from the description, but it sadly does not seem to work that way. I don’t see any decrease in calls! Rather since installing the ap I am averaging 6 calls or more a day where prior to using the filter they were sporadic and maybe 2 a day in cycles. Now it’s every day all day long. I still have to manually block the calls and there does not seem to be any more calls identified with who is calling. I’m spending more time manually blocking calls and researching where they are coming from. Plus since we added the AP we are getting text messages without identifying numbers. They are for a weight loss product in the header. There is a web address in the body of the text with a message saying Do you need to loose 52 lbs? And it is spelled loose not lose. Obviously a scam or some fraudulent situation. I have spent so much time filing complaints with the FTC since installing the AP and I paid the 2.99 for Premium. Now I just want it to stop even more! I’d give a zero star if possible!

I’m mostly happy with this app. But I have two complaints, which cost you the three blank stars above: 1. YOU DON’T OFFER *NEARLY* ENOUGH “ALLOWS.” 😡 TEN just is *way* fewer than I need. Increase it to 30 and I’ll be a little happier. Hike it up to 50 and I’ll be a *lot* happier and not thinking about changing providers. I have a lot of friends! Please “allow” me to *allow* them to get through! 2. HORRIBLE RESTRICTION ON SCROLLING THE LIST OF CALLS. This probably is actually my No. 1 complaint. I use a iPhone, so this shouldn’t be a problem, but it it’s a HUGE one. Scrolling the list of calls is WAY too difficult, snd OFTEN PROHIBITED!!??!! Sometimes it lets me see only the last eight calls, good or bad. Sometimes I can scroll down to the next eight, not always. Sometimes — VERY RARELY — it gives me access to 30 or even 35 calls to decide about, but then it stops me, apparently at random. —>> That’s a drop in the bucket of the SCORES, sometimes HUNDREDS of unknown and junk calls I get every day. (I contribute to a large number of political and other causes and campaigns, and apparently they all spread my number around to everyone they think can grab a buck from me.) IT DRIVES ME INSANE. Please FIX THE SCROLLING PROBLEM!! SO THAT I CAN SEE *ALL* THE CALLS ANYTIME! Thank you for listening and for fixing these crazy-making flaws in your otherwise OK app. — Scott

First of all Verizon Wireless shouldn’t charge us to block these type of calls, it’s something that they have control over and shouldn’t allow these type of calls to come into their customers!….However since they don’t, what else are we left to do but get the app and pay for the service. It worked seemly fine for a few weeks, if numbers came through I would go to the app and “block/report” them! There’s the option to allow certain numbers, and I have several numbers listed on that “allow” list. For some reasons it detects my grandma’s number as spam, so I had to put her on that “allow list”…however she would tell me that she tried calling me but yet I’d have NO missed calls!! Well, I just happen to be looking at my phone when she attempted to call and saw a quick flash up “call block”…and it showed her number!! This seems to be happen more frequently with other numbers, that are within the Verizon network as well! I pay for monthly service for our cell service (way too high) and now paying for this service for it only to block the people I need to talk with most!! And there’s NO way of knowing that anyone has been “blocked” unless you happen to be looking at phone! Verizon Wireless, do your part stop taking more money from your customers, fix the entire issue without charging us for this crappy service that doesn’t even work! Sincerely, a customer for 19yrs!!

Downloaded the app on my iphone 11 and paid for the monthly subscription and it was worst started getting texts all day at least five a day from people I didn’t even no and then started getting through the day like six calls from states I didn’t even no I downloaded it because I was just wanted to keep safe because I only used to get a spam call like once every three weeks but I notice that varizon is in back of all this they start sending you fake text and calls through every single day so you think it is working I unsubscribed and erased the app and haven’t received not even one fake text or any spam calls they do this so you can think it works and fall into paying for premium features really disappointed they offer you the free version and does nothing it could be months and no blocking but when you pay premium suddenly lots of fake text start coming in and calls they have control of this can’t believe this I’m allready paying so much for my phones and plan that’s incredible

Update no. 2: added a star, only because I successfully downloaded after reading a user’s instructions (not Verizon’s) and activated the service without being charged. As another user explained, you need to log into your VZW account and add the service before you download. Of course this is nowhere explained in the original instructions or when VZ personnel responded to user comments. Not optimistic that the app actually works... Update no. 1: Verizon keeps responding to numerous user reviews with the equivalent of “blame the user” speak. Here’s a hint — with this many user complaints there’s a problem with either the app or the deployment. No, “Turn on free” is NOT an option on the app that I downloaded for the first time on Monday. The only option available is “Try it Free” which when chosen is followed by a warning that if not cancelled within a short 10-day window a $2.99 monthly fee will be charged. Epic customer service and reputation fail. Original review: With much publicity and fanfare, Verizon announced that this app would be free as of last week. And, drumroll please... still not free. Yes, it’s a “free trial”, after which you’re charged the same BS fee. No, there’s no way not to sign up without incurring an automatic fee after 10 days. Another shameless money grab and attempt at avoiding regulation from a company that any legitimate democratically elected government would rein in or break up. Since 90% of the calls that I receive are spam, I only keep the phone to surf the net.

I agree with other reviewers who are concerned that Verizon has little incentive to stop the spam calls, because they are making money off the problem. I like Verizon, but I’m very concerned about these awful calls - my social security number “has been suspended” or I am in danger of being arrested because of some fraud in my name - these guys are frightening and the company that I have used - for more than a decade I think - ought to be doing something about it that isn’t a conflict of interest. The more spam calls you receive, the more likely you will be to pay them $3 or $8 per month to try & stop the calls. I pay an obscene amount of money as it is. People in other countries do not pay $100 per month for cell service, check it out. But I digress. Verizon, please address this issue in a way that doesn’t incentivize you to help the spammers. I am still your loyal customer because I feel that the other providers will have the same problematic issues and not as good a network as yours.

It’s overly aggressive with the blocking. I have it set to medium because I do get a lot of spam calls, but it blocks important ones like UPS. It lets ACTUAL SPAM through though. Then when I try to allow that UPS number because it’s important and I need it to ring through, it says I’m limited to only 10 numbers I can allow. What?? That’s not enough numbers! You would think adding the numbers as a contact should allow them to ring through, but you would be wrong because I have had calls get put to vm even if they are a contact. I had this similar app when I had AT&T and never had an issue, I could allow unlimited numbers and contacts always rang through. I never should have switched. This service is just so garbage all around, even their filter doesn’t work right.